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BBB Business Review

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BBB Accredited Business since

Grand Dental - Courtview

Additional Locations

Phone: (815) 895-4571 Fax: (630) 585-9950 View Additional Phone Numbers 134 W. State St., Sycamore, IL 60178

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Grand Dental Associates PC is a dental office which provides emergency, general, cosmetic, and specialty dentistry for children, teenagers, and adults. Located in Sycamore, IL, this company serves the western suburbs of Chicago, including Genoa, Hampshire, Huntley, Dundee Township, Campton Hills, Maple Park, DeKalb, Rochelle, Elburn, St Charles, Geneva, Marengo, Belvidere, South Elgin, Elgin, Batavia, Creston, Burlington, Cortland, Kingston, and Malta. The company has three additional locations in Franklin Park, Channahon, and Aurora. The office has been in business for over 25 years and is a member of the American Dental Association, the Illinois State Dental Society, the American Academy of Dental Group Practice, the Chicago Dental Society, and the Academy of General Dentistry.

Services available from this office include emergency dentistry, exams and professional cleaning, pediatric dentistry, tooth colored fillings, crowns and bridges, root canal therapy, dentures, tooth removal, implants, sports mouth guards, and sleep apnea treatment. Cosmetic dentistry procedures include porcelain veneers, teeth whitening, smile makeover, gum contouring, restorative dentistry. Other services include dental sedation, orthodontics, and periodontal treatment. Technology available at this clinic include intra-oral cameras for color pictures of the teeth and mouth, laser guided cavity detection, laser surgery for soft tissue therapies, WiFi availability for patients and guests, laptop and iPad education abilities, and computer-created same-day-crowns.

Visit the website for Grand Dental Associates PC to learn more about their services, view biographies of their staff, and contact the dental office to request an appointment for general or cosmetic dentistry.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Grand Dental - Courtview meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Grand Dental - Courtview include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Grand Dental - Courtview
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 13, 2001 Business started: 01/01/1984 in IL Business started locally: 01/01/1984 Business incorporated 12/08/2005 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Type of Entity


Business Management
Mr. Mark Kaschube, Owner Mr. Joseph Balice, Owner Mrs. Gayla Cook, Accounting Manager Mr. Steven Napier, Owner Mrs. Martha Terrazas, Practice Coordinator
Contact Information
Principal: Mr. Mark Kaschube, Owner
Business Category

Dentists Offices of Dentists (NAICS: 621210)

Alternate Business Names
Channahon Family Dentistry Courtview Family Dentistry Farnsworth Dental Group Grand Dental Associates PC

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.