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BBB Accredited Business since
Phone: (773) 978-1231 Fax: (773) 978-5136 3009 E 92nd St, Chicago, IL 60617
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A BBB Accredited Business since
BBB has determined that Family Dental Care-Chicago, 92nd St. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500
Type of Entity
Business ManagementMs. Laura Pugh, Office Manager Dr. Alexander Alemis, President
Dentists Dentist - Periodontist Dentistry - Children Dentistry - Cosmetic Offices of Dentists (NAICS: 621210)
3009 E 92nd St
Chicago, IL 60617 (773) 978-1231 Directions
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|6/30/2016||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: On 3/29/13 I had a dentist appointment. I took the day off of work to get a few fillings done. I signed in and after waiting for a while, the receptionist informs me that dentist doesn't work on Friday. I was very upset and asked the employee why they didn't tell me this when I made the appointment. She gave me a nonchalant answer and asked me to reschedule. I told them I would take my business elsewhere. Because of this horrible experience, I wrote a honest review on the website yelp.com. This week the business manager replied to my review saying I was never a patient. I wrote a rebuttle and told them I was and I've had 2 appointments at that location. The manager now send me a threatening email that I better remove my false review. My response was that I will contact the BBB.
Desired Settlement: no settlement
Business Response: Initial Business Response /* (1000, 5, 2014/05/30) */ Contact Name and Title: ***** **** Patient Relati Contact Phone: XXXXXXXXXX Contact Email: *****@familydentalcare.com On 4/1/13 ****** ** posted a review on ****. This review was brought to our attention and we investigated it. **** does not post last names. We exhaustively searched our records and did not find a ****** that matched the review. We have thousands of patients and it's difficult to discover who a patient is by only a first name. **** would not disclose any information so we replied to the post stating that ****** ** is not a patient of record. ****** ** then replied to our business response. At that point we sent ****** a private message through ****. This messageis only available for ****** to read. I stated that I handle patient relations and would like to resolve the issue with her. I gave her my name and number. I then stated that based on our information (which is only a first name) that her post is fraudulent. I requested that she remove the post or call me so we could resolve the issue together. Now that Ms. ****** has filed this complaint, I was able to locate her file (because a last name is included). Ms. ****** has not been seen in our office since September 2012. She has NEVER had any treatment done by our office. She refused all recommended treatment. None of our communication with Ms. ****** was threatening. I requested that she call me. She has not done so. Additionally Ms. ****** had an HMO plan when she was seen at our office. I contacted the plan. Ms. ****** never filed a complaint with them about our office, which is the proper protocol for a patient with an HMO plan. There is no proof that Ms. ****** ever had a complaint or issue with our office. She did not call us or her plan to resolve any problem she may have had. At this point, I will consider this matter closed. Sincerely, ***** **** Patient Relations