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BBB Accredited Business sinceAdditional Locations
Phone: (708) 799-2550 Fax: (708) 799-2568 18130 Halsted St, Homewood, IL 60430
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A BBB Accredited Business since
BBB has determined that Endodontic & Periodontic Associates, LTD. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Endodontic & Periodontic Associates, LTD. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500
Type of Entity
Limited Liability Company (LLC)
Business ManagementDr. L. Douglas Fillak, President Mr. Michael Cvengros, Practice Administrator Ms. Darlette Porebski, Business Manager
Dentists Dentist - Periodontist Endodontics Dentist - Dental Implants Offices of Dentists (NAICS: 621210)
14640 John Humphrey Dr Ste 203
Orland Park, IL 60462 Directions
18130 Halsted St
Homewood, IL 60430 (708) 799-2550 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I went to dentist called Destiny Dental in Hammond, IN., next door to where I go for physical therapy. One of my jaw tooth was giving me severe pain, along with some unbearable painful days from my recent major ALIF back surgery. So, during my dental appointment with Dr. ***** ******* he told me I would need a root canal and I would have to go to an Endodontic Dentist. He gave me a treatment plan of all dental care necessary from his office and also a referral for an Endodontic Dentist to do root canal. I choose Endodontic Periodontics Associates, LTD, ***** **** ******* ****** ****** ***** ******** *****, with Dr ******. My appointment was scheduled for October 27, 2015 at 1:15pm and I talked with a person at that office at length before scheduling my appointment. I asked her, without discrediting any of the other skilled dentists, whcih would be the better dentist for root canal & also which Doctor schedule had the earliest available, because I was in some pain. Then I told her what dentist office referred me and asked how much would the procedure be because I have Anthem Blue Cross Blue Shield HIP Plus Indiana plan, which is Medicaid. I was told $550 for root canal therapy. I also asked upon arriving on my scheduled appt. 10.27.15, my procedure is $550? Again, I was told yes, and I was prepared to pay the entire bill upon completion. Person at front desk asked for my id and insurance card. She asked if I was on Medicaid and she said: "we dont bill Medicaid, so I can give you your card back,' 'and I'll give you your license back in a minute." She continued to say she could set up a no interest payment for 3 month plan and I immediately asked again, my procedure is $550? Again, I was told yes. If I was told a higher amount than $550, (only because I had to borrow $550) I would not have scheduled the appt nor continue to have the procedure done when I arrived. I am a steadfast beliver in paying all my bills on time and pleasantly, no matter what happens (and my credit report reflects that) because I incurred them. I received a statement in the mail today from Endodontic Periodontic Associates, LTD for an amount of $946! I freaked out and immediately called office and spoke with someone name, ******. I told her I was told $550 and she said its probably an oversight. She'll correct it and get it sent back out. Well, ****** called me back to tell me that I was wrong, nobody told me $550, did not want to listen to anything I said. At this time, I reached a good height of anger and strongly told her to "wait a minute" I'm the patient buying the product and I'm going to explain what I was told several times. I would not blindly schedule an appt and then go to the appt. without asking what the price is! I presented my character to her by saying "I have no reason to lie,' 'I did not pull $550 out of a cloud,' 'I pay all my bills on time every month, all my life!" ******'s response was, "we dont have a reason to lie either," as if I personally owe her something! She never took the time to research or investigate what I was saying, she said that it was the office mgr that checked me in and made appt and she did not tell me $550. At this time I am ready to go to this office, back pain and all, to confront this person face to face! Which I am still going to do. Dr ****** was fabulous, he was attentive to my delicate back pain, the cool air in the room and I've referred three people to him already because I have nothing but great things to say about his service! However, this situation of me being told $550, which is not what was mailed to me today, has me in a roar that I refuse to let fall by the waist side! I need decision makers to rectify this matter immediately and it definitely will not be with the ****** person I spoke with today! So, to end an upsetting hour, I informed her I will be filing complaint with Attorney General, American Dental Assoc., BBB and others, bec this is outrageous! A business acumen is needed immediately!
Desired Settlement: Not to pay additional $396 because I asked price before scheduling my appt. I asked again upon scheduled appt. and I would not have had procedure done if I was told a price higher than the $550 I was told. I do not blindly go to get dental work done without asking a price, nor would I lie about a price I was told several times and borrowed money for the exact amount. I did not pull this amount out of a cloud or make a mistake about a dental price that was not given to me.
I am the Practice Administrator at Endodontic and Periodontic Associates. The
patient received root canal treatment at our office on 10/27/15, a
treatment rendered to thousands of patients a year across all eight (8)
of our offices. After having reviewed the file, computer documentation,
and spoken with the staff and managers involved, I have identified the
While we understand the frustration a patient can feel when confronted with the cost of a dental procedure, our costs of treatment are comparable to other providers in the Chicago area, which is roughly three times higher than the $400 we quoted as a deposit only. It's a complicated and precise procedure, which is why the patients general dentist referred her to us. We also feel based on our investigation, as well as the patients statement, that our staff was upfront and forthcoming with the cost of treatment both at time of making the appointment and upon arrival at our office. We both informed the patient that we do not accept their insurance and that we have payment plans available. That said, in the interest of goodwill, our offer of a discount and comfortable payment terms still stands. If the patient would like to discuss this further, I can be reached at ************* **** ********, Practice Administrator
I will ill call the administrator as soon as I can, for I am dealing with severe nerve pain which has somewhat paralyzed my left leg preventing my normal day to day activities. However,this is a priority for me, because this needs to be settled. I respectfully reject decision and will continue to fight with this haughty administrative staff.