BBB Business Review

BBB Accredited Business since 11/01/2009

Dental Salon

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Phone: (312) 642-3370Fax: (312) 803-0888939 W North Ave, ChicagoIL 60642-7138 Send email to Dental Salon

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BBB Accreditation

A BBB Accredited Business since 11/01/2009

BBB has determined that Dental Salon meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Dental Salon's rating include:

  • Length of time business has been operating.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Problems with Product / Service3
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Dental Salon

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1 Customer Review

Complaint Breakdown by Resolution

Complaint Resolution Log (4)BBB Closure Definitions
09/23/2013Problems with Product / Service | Read Complaint Details
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Complaint
Dental Salon is altering my contract for services by adding additional exclusions to the original contract. They are charging extra fees for services that are not in the original contract and fail to provide documentation which will substantiate that they can do alter original contract. The office manage ******* continue to inform me that she is working with me. I'm paying for faulty work and they fail to resolve the problem, ******* never touch on the faulty work of the dentist. ******* just stated the original work will be nothing like the faulty job of the temporary job. When speaking with ******* via phone, she consistently stated that she is working with me. But yet charging myself for additional fees and failing to provide documentation. This poorly job has been going on since the beginning of 2013. I'm frustrated and very agitated.

Desired Settlement
I'm seeking my out of pocket expenses so I can go to a reputable dental office that will complete the job without altering the original contract, someone that will get the job done and be professional about it. I feel in my heart that Dental Salon is taking advantage of my dental insurance as well as my purse.

Business Response
Contact Name and Title: ******* ********, Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***********@dentalsalon.com
A refund has been issued to this individual.

11/19/2012Problems with Product / Service
10/08/2012Problems with Product / Service
09/21/2012Billing / Collection Issues

Industry Comparison| Chart

Dentists, Dentist - Sedation, Physicians & Surgeons - Maxillofacial, Dentist - Dental Implants, Teeth Whitening Services, Dentistry - Children, Dentist - Prosthodontist, Dentist - Orthodontist, Dentist - Dental Surgery, Dentist - Periodontist, Dentistry - Cosmetic, Dental Hygienists

Additional Information

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BBB file opened: 10/19/2005Business started: 01/02/2003
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph 9th Fl
Chicago, IL60601-3218
(312) 814-4500
http://www.idfpr.com

Type of Entity

Sole Proprietor

Business Category

Dentists, Dentist - Sedation, Physicians & Surgeons - Maxillofacial, Dentist - Dental Implants, Teeth Whitening Services, Dentistry - Children, Dentist - Prosthodontist, Dentist - Orthodontist, Dentist - Dental Surgery, Dentist - Periodontist, Dentistry - Cosmetic, Dental Hygienists

Alternate Business Names
Mark Morris DMD PC

Customer Review Rating plus BBB Rating Summary

Dental Salon has received 4.77 out of 5 stars based on 1 Customer Review and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

Map & Directions

Map & Directions

Address for Dental Salon

939 W North Ave

Chicago, IL 60642-7138

To | From

LocationsX

2 Locations

  • 939 W North Ave 

    Chicago, IL 60642-7138(312) 642-3370

  • 501 W Golf Rd Ste B 

    Schaumburg, IL 60195-3503(847) 805-6202

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Dental Salon is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Dentists

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.