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BBB Business Review

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BBB Accredited Business since

On-Time Messenger Service, Inc.

Phone: (630) 477-0637 Fax: (630) 477-0651 , Bensenville, IL 60106 View Additional Email Addresses http://www.my-ontimemessenger.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

A family owned and operated company since 1982 that provides same day and on demand time critical deliveries of your packages.  Fleet size includes cars, vans and trucks with lift-gates.  Other services available are "white glove" deliveries from a unifomred driver for the personalized medical industry.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that On-Time Messenger Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for On-Time Messenger Service, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on On-Time Messenger Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 02, 2011 Business started: 06/01/1982 in IL Business started locally: 01/01/2007 Business incorporated 12/19/1988 in IL
Type of Entity

Corporation

Business Management
Mr. Dennis Oswald, Owner Mr. Paul Oswald, Owner
Contact Information
Principal: Mr. Dennis Oswald, Owner
Principal: Mr. Paul Oswald, Owner
Business Category

Delivery / Messenger Services Trucking Transportation Brokers Trucking General Freight Trucking, Local (NAICS: 484110)

Method(s) of Payment
ON TIME can open an account for you.  Our terms are 30 days.  We also accept all major credit cards.
Refund and Exchange Policy
All deliveries have a 100% money back gaurentee if you are not pleased with our delivery or customer service performance.
Service Area
Provides superior courier service throughout Illinois and surrounding states.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.