BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
A BBB Accredited Business since
BBB has determined that Massage Envy Spa of Tinley Park meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Massage Envy Spa of Tinley Park include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Lori Gentile, Franchisee
Number of Employees
Day Spas Body Care Products Health & Wellness Massage Therapeutic Massage Therapists Skin Care Other Personal Care Services (NAICS: 812199)
Alternate Business NamesLCG Massage Inc DBA Massage Envy Spa Tinley Park
7246 191st St
Tinley Park, IL 60487 (708) 302-7029 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (708) 302-7029(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Due to extensive work travel, I had to freeze my account. I still had 3 HOURS of PREPAID & UNUSED services at the time of freezing my account. But, when I attempted to use 1 of those 3 hours, they told me that I could not b/c once your freeze the account, you LOSE your membership Privileges. Unbelievable, I feel ripped off, as I already paid for services and now I cannot use just b/c I had to freeze my account. They are essentially holding my prepaid hours ransom. I then try to locate a contact email or phone # for their Corp office, but they are crafty, as their corp website actually says: "We have found the best way to address your inquiries or concerns is by contacting your local Massage Envy Spa clinic directly". The interpretation of this simply means they don't care about customer and do not want to be bothered. Their service is despicable!! I regret ever signing up with Massage Envy. I will now CANCEL my membership-however, I have already prepaid for 3 hours and that is worth approx $180.00. I want this money back, or to be allowed to use my 3 hours for services, which I already paid for.
Desired Settlement: $180.00 refund, or allow me to utilize my 3 hours of services in which I have already paid for.
Business Response: Initial Business Response /* (1000, 5, 2015/04/30) */ Contact Name and Title:************* Contact Phone: XXX-XXX-XXXX Contact Email: **************@gmail.com I spoke with Ms. ****** on Tuesday, April 28th and reviewed our freezing policies and procedures with her. I made an exception to allow her to come in for a 90 minute session (half of the number of sessions she has frozen) during the freeze period, which was a resolution that we both agreed upon. She was pleased with the resolution and has my contact information for any future questions or concerns. Initial Consumer Rebuttal /* (2000, 7, 2015/05/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)