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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Massage Envy Spa of Tinley Park meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Massage Envy Spa of Tinley Park include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500
Type of Entity
Business ManagementMs. Lori Gentile, Franchisee
Day Spas Body Care Products Health & Wellness Massage Therapeutic Massage Therapists Skin Care Other Personal Care Services (NAICS: 812199)
Alternate Business NamesLCG Massage Inc DBA Massage Envy Spa Tinley Park
7246 191st St
Tinley Park, IL 60487 (708) 302-7029 Directions
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Additional Phone Numbers
- (708) 302-7029(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Due to extensive work travel, I had to freeze my account. I still had 3 HOURS of PREPAID & UNUSED services at the time of freezing my account. But, when I attempted to use 1 of those 3 hours, they told me that I could not b/c once your freeze the account, you LOSE your membership Privileges. Unbelievable, I feel ripped off, as I already paid for services and now I cannot use just b/c I had to freeze my account. They are essentially holding my prepaid hours ransom. I then try to locate a contact email or phone # for their Corp office, but they are crafty, as their corp website actually says: "We have found the best way to address your inquiries or concerns is by contacting your local Massage Envy Spa clinic directly". The interpretation of this simply means they don't care about customer and do not want to be bothered. Their service is despicable!! I regret ever signing up with Massage Envy. I will now CANCEL my membership-however, I have already prepaid for 3 hours and that is worth approx $180.00. I want this money back, or to be allowed to use my 3 hours for services, which I already paid for.
Desired Settlement: $180.00 refund, or allow me to utilize my 3 hours of services in which I have already paid for.
Business Response: Initial Business Response /* (1000, 5, 2015/04/30) */ Contact Name and Title:************* Contact Phone: XXX-XXX-XXXX Contact Email: **************@gmail.com I spoke with Ms. ****** on Tuesday, April 28th and reviewed our freezing policies and procedures with her. I made an exception to allow her to come in for a 90 minute session (half of the number of sessions she has frozen) during the freeze period, which was a resolution that we both agreed upon. She was pleased with the resolution and has my contact information for any future questions or concerns. Initial Consumer Rebuttal /* (2000, 7, 2015/05/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)