BBB Business Review

BBB Accredited Business since 07/01/2009

It's Just Lunch-Chicago

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Phone: (312) 644-9999Fax: (612) 376-7374101 W Grand Ave., #502, ChicagoIL 60654-7135 Send email to It's Just Lunch-Chicago

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BBB Accreditation

A BBB Accredited Business since 07/01/2009

BBB has determined that It's Just Lunch-Chicago meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised It's Just Lunch-Chicago's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 13 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints Summary

13 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Problems with Product / Service11
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 13

Customer Reviews Summary Read customer reviews

35 Customer Reviews Customer Reviews on It's Just Lunch-Chicago

Customer Experience Total Customer Reviews
Positive Experience 31
Neutral Experience 3
Negative Experience 1
Total Customer Reviews 35 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (13)
12/31/2013Problems with Product / Service
09/30/2013Problems with Product / Service
06/26/2013Advertising / Sales Issues
02/18/2015Problems with Product / Service
08/18/2014Problems with Product / Service
04/10/2014Problems with Product / Service
02/10/2014Problems with Product / Service
02/10/2014Problems with Product / Service
Page 1 of 2

Industry Comparison| Chart

Dating Service

Additional Information

BBB file opened: 07/18/2003Business started: 01/01/1991
Type of Entity

Limited Liability Corporation

Contact Information
Principal: Ms Sabrina Lorbiecki (Office Manager)Ms. Sara Darling (CEO/Owner) Lynn Poferl (COO) Stacy Stellmacher (Operations Manager)
Related Businesses
It's Just Lunch-Itasca - 300 Park Blvd., #280, Itasca, IL
Business Category

Dating Service

Customer Review Rating plus BBB Rating Summary

It's Just Lunch-Chicago has received 4.91 out of 5 stars based on 35 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Map & Directions

Map & Directions

Address for It's Just Lunch-Chicago

101 W Grand Ave., #502

Chicago, IL 60654-7135

To | From


2 Locations

  • 101 W Grand Ave., #502 

    Chicago, IL 60654-7135(312) 644-9999
    Fax: (312) 644-9474

  • 12 S 6th St Ste 1030 

    Minneapolis, MN 55402(612) 355-2725
    (612) 376-7373
    Fax: (612) 376-7374
    Fax: (612) 376-7374

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*It's Just Lunch-Chicago is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Email Addresses


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips for Dating Service


What is BBB Advertising Review?

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.