Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Business Reviews may not be reproduced for sales or promotional purposes.


MembersAlliance Credit Union is a locally owned, full service credit union which provides banking solutions to individuals and businesses. Located in Rockford, IL, MembersAlliance serves members in the greater Rockford area and surrounding communities in Winnebago, Boone and Ogle counties. The company started in 1938 by Sundstrand employees and now serves over 19,000 members.

The company offers a full array of financial products and services. Their checking accounts include free checking as well as a Plus 55 account and those with added benefits and services. Their savings accounts include youth accounts for those under 18, club accounts meant to be used to save for Christmas or vacations, money market accounts, Certificates of Deposits, and retirement accounts. Their business accounts are mainly for small businesses. MembersAlliance Credit Union also offers personal loans for a variety of purposes, including automotive loans, home mortgages, home equity loans, personal unsecured loans, recreational vehicle loans, student loans, and a Visa credit card. Additional services provided by this company include online banking and bill pay, debt management services, debt protection, mobile banking, employee HSAs, safe deposit boxes, discount programs, and investment planning services. They also offer free financial education seminars throughout the year.

Visit the website for MembersAlliance Credit Union to learn more about the services available from this company, read about the different accounts available, and view the list of locations to learn about opening an account with this credit union.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that MembersAlliance Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for MembersAlliance Credit Union include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on MembersAlliance Credit Union
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 14, 2004 Business started: 12/10/1938 Business started locally: 12/10/1938
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Illinois Department of Insurance
100 W. Randolph St. Suite 9-301, Chicago IL 60601
Phone Number: (312) 814-2420

Type of Entity


Business Management
Ms. Cheryl Sio, President
Contact Information
Principal: Ms. Cheryl Sio, President
Business Category

Credit Unions Loans Loans - Small Business Mortgage Lender Credit Services Financial Services Banking Services Credit Cards & Plans Credit Unions (NAICS: 522130)

Additional Locations

  • 2550 S Alpine Rd.

    Rockford, IL 61108 (800) 426-2260

  • 3902 W Riverside Blvd

    Rockford, IL 61101 (815) 484-5350

  • 4781 E Rockton Rd

    Rockton, IL 61072 (815) 484-1250

  • 6951 Olde Creek Rd

    Rockford, IL 61114 (815) 484-1160

  • 7219 Walton St

    Rockford, IL 61108 (815) 484-5345


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on MembersAlliance Credit Union
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)