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BBB Business Review

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BBB Accredited Business since

Consumers Credit Union

Additional Locations

Phone: (877) 275-2228 2750 Washington St, Waukegan, IL 60085 http://www.myconsumers.org



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Consumers Credit Union is a credit union which provides banking services to individuals and businesses. This company serves the far northwestern suburbs of Chicago, including Gurnee, Mundelein, Round Lake Beach, Waukegan, North Waukegan, North Chicago, Park City, Zion, Winthrop Harbor, Wadsworth, Russell, Grandwood Park, Gages Lake, Libertyville, Lake Bluff, Grayslake, Venetian Village, Lake Forest, Mettawa, and Vernon Hills. Services available include personal checking accounts, personal savings accounts, Certificates of Deposit, investment services, auto and home insurance, consumer mortgage, auto loans, personal loans, business loans, VISA cards, business accounts, business loans, online banking and bill pay, and mobile banking.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Consumers Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Consumers Credit Union include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 9 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 9

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Consumers Credit Union
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: January 03, 2012 Business started: 06/01/1930 Business started locally: 06/01/1930 Business incorporated 01/13/1970 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
www.idfpr.com
Phone Number: (312) 814-4500

Type of Entity

Corporation

Business Management
Ms. Amy Lopez, VP of Retail Delivery Mr. Hal Coxon, Vice President of Sales & Marketing Mr. Sean Rathjen, CEO
Contact Information
Principal: Ms. Amy Lopez, VP of Retail Delivery
Business Category

Credit Unions Insurance - Auto Insurance - Homeowners Loans Loans - Small Business Mortgage Lender Savings & Loan Associations Financial Services Banks Credit Unions (NAICS: 522130)

Alternate Business Names
Consumers Cooperative Credit Union

Customer Review Rating plus BBB Rating Summary

Consumers Credit Union has received 4.34 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.