BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that TransUnion LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for TransUnion LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1631 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||619|
|Total Closed Complaints||1631|
Additional Complaint Information
Effective March 1st, 2009, the BBB of Chicago and Northern Illinois will be handling and processing complaints for TransUnion, LLC. Any claims prior to that date that have been handled by the BBB of Metro Washington D.C. and Eastern Pennsylvania will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||59|
Type of Entity
Limited Liability Company (LLC)
Business ManagementJim Peck, CEO Laura Bontempo, Manager-Consumer Interactive Ms. Alicia Campbell, Team Lead - Complaint Management Mr. Dan Halverson, Senior Attorney Chris Hatala, Administrator - Complaint Management Lisa Higgins, Manager-Complaint Management Mr. Chris O'Neill, SVP
Credit Reporting Agencies Credit Bureaus (NAICS: 561450)
Alternate Business NamesConsumer Interactive TLO
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview