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BBB Accredited Business since

TransUnion LLC

Additional Locations

Phone: (800) 888-4213 View Additional Phone Numbers 555 W. Adams, Chicago, IL 60661

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that TransUnion LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for TransUnion LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1631 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1631 complaints closed with BBB in last 3 years | 667 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 346
Billing/Collection Issues 326
Delivery Issues 307
Guarantee/Warranty Issues 33
Problems with Product/Service 619
Total Closed Complaints 1631

Additional Complaint Information

Effective March 1st, 2009, the BBB of Chicago and Northern Illinois will be handling and processing complaints for TransUnion, LLC. Any claims prior to that date that have been handled by the BBB of Metro Washington D.C. and Eastern Pennsylvania will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.

Customer Reviews Summary Read customer reviews

59 Customer Reviews on TransUnion LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 2
Negative Experience 56
Total Customer Reviews 59

Additional Information

BBB file opened: April 01, 1969 Business started: 01/01/1948 Business started locally: 01/01/1948
Type of Entity

Limited Liability Company (LLC)

Business Management
Jim Peck, CEO Laura Bontempo, Manager-Consumer Interactive Ms. Alicia Campbell, Team Lead - Complaint Management Mr. Dan Halverson, Senior Attorney Chris Hatala, Administrator - Complaint Management Lisa Higgins, Manager-Complaint Management Mr. Chris O'Neill, SVP
Contact Information
Customer Contact: Ms. Alicia Campbell, Team Lead - Complaint Management
Principal: Jim Peck, CEO
Business Category

Credit Reporting Agencies Credit Bureaus (NAICS: 561450)

Alternate Business Names
Consumer Interactive TLO

Customer Review Rating plus BBB Rating Summary

TransUnion LLC has received 3.72 out of 5 stars based on 59 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.