BBB Business Review
Is this your Business?BBB Accredited Business since 04/01/2005
Transnational Bancard Inc.
Phone: (847) 655-1300Fax: (847) 655-2422View Additional Phone Numbers9600 W Bryn Mawr, Flr 6, Rosemont, IL 60018-5226 Send email to Transnational Bancard Inc.www.tnbci.com
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BBB Accreditation
A BBB Accredited Business since 04/01/2005
BBB has determined that Transnational Bancard Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Transnational Bancard Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 44 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 5 |
| Billing / Collection Issues | 15 |
| Delivery Issues | 1 |
| Problems with Product / Service | 23 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 44 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topContact Information
Principal: Mr. Bryan Olson (V P - Operations)Mr. Jae Haas (Executive Vice President)Business Category
Credit Cards & Plans, Gift Certificates/Cards, Check Verification & Recovery Service, Check Protection & Signing Machines, Check Cashing Service, Check Cashing Protection Systems, Prepaid Debit/Credit Cards, Payment Processing Service, Credit Cards & Plans - Equipment & Supplies, Credit Card Processing Service
Alternate Business Names
Trans National BankcardIndustry Tips
ContractsCredit Cards - Use When Purchasing by Mail or Tele
Credit Cards - Consumer Liability Re: Lost/Stolen
Credit Cards - Offers by Third Parties
BBB WARNS CONSUMERS ABOUT FAKE CHECK SCHEMES
Check Fraud Against Businesses Proliferates
Choosing a Credit Card for Your Business
Collecting Payments Due
Controlling Credit Card Processing Costs
Is Your Teen Ready for a Credit Card?
Online Credit Cards - Look Before you Click!
The Check in the Mail Could Be a Scam
Tips for Businesses to Avoid Overpayment Scams
Understanding Check 21
Use Caution with Gold and Platinum Card Offers
Whos Swiping Your Credit Card
LocationsX
1 Locations
-
9600 W Bryn Mawr
Flr 6Rosemont, IL 60018-5226Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Transnational Bancard Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Credit Cards & Plans
ContractsCredit Cards - Use When Purchasing by Mail or Tele
Credit Cards - Consumer Liability Re: Lost/Stolen
Credit Cards - Offers by Third Parties
BBB WARNS CONSUMERS ABOUT FAKE CHECK SCHEMES
Check Fraud Against Businesses Proliferates
Choosing a Credit Card for Your Business
Collecting Payments Due
Controlling Credit Card Processing Costs
Is Your Teen Ready for a Credit Card?
Online Credit Cards - Look Before you Click!
The Check in the Mail Could Be a Scam
Tips for Businesses to Avoid Overpayment Scams
Understanding Check 21
Use Caution with Gold and Platinum Card Offers
Whos Swiping Your Credit Card
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.