BBB Business Review

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This business is not BBB accredited.

Velocity Merchant Services/VMS

Phone: (630) 424-9412 Fax: (630) 889-8702 View Additional Phone Numbers 3051 Oak Grove Rd # 201, Downers Grove, IL 60515 View Additional Email Addresses View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Velocity Merchant Services/VMS include:

  • Failure to respond to 1 complaint(s) filed against business

Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 1
Delivery Issues 9
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 21

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Velocity Merchant Services/VMS
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: October 09, 2001 Business started: 01/02/1998 Business started locally: 01/02/1998 Business incorporated 12/20/1999 in IL
Type of Entity


Business Management
Nancy Jalajel, Operations Manager Dema Barakat, President Mr. Danoush Khairkhah, CEO
Contact Information
Principal: Nancy Jalajel, Operations Manager
Business Category

Credit Card Processing Service Merchant Cash Advance Web Design Business Services - General Check Verification & Recovery Service Credit Cards & Plans - Equipment & Supplies Financial Transactions Processing, Reserve, and Clearinghouse Activities (NAICS: 522320)

Alternate Business Names
VMS Velocity Merchant Service
Additional Information

Attention Consumers:

Velocity Merchant Services/VMS is not related to Valued Merchant Services located in Conway Arkansas and in Idaho Falls, Idaho.

Customer Review Rating plus BBB Rating Summary

Velocity Merchant Services/VMS has received 3.23 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.