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BBB Business Review

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BBB Accredited Business since

Retriever Merchant Solutions

Phone: (708) 225-2900 View Additional Phone Numbers 530 E 162nd St, South Holland, IL 60473 View Additional Email Addresses http://WWW.RMSNPC.COM

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Retriever Merchant Solutions is a credit card processing company which provides payment processing solutions for commercial customers. This company serves a national customer base as well as companies throughout the Chicagoland area, including in Naperville, Schaumburg, Aurora, St Charles, Geneva, Batavia, Crystal Lake, Evanston, Skokie, Niles, Wheaton, West Chicago, Rockford, DeKalb, Highland Park, Elk Grove Village, Roselle, Rosemont, Blue Island, Tinley Park, Oak Park, Westmont, Deerfield, Arlington Heights, Rolling Meadows, River Forest, Melrose Park, Franklin Park, Elmhurst, Stickney, Berwyn, Cicero, and Riverside. Services available from this company include transaction processing equipment sales and service, data secure payment processing, monthly e-statements for customers, training, credit and debit cards, loyalty cards, and electronic check and check services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Retriever Merchant Solutions meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Retriever Merchant Solutions include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 15 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

15 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 11
Total Closed Complaints 15

Customer Reviews Summary Read customer reviews

1 Customer Review on Retriever Merchant Solutions
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: June 07, 2002 Business started: 03/01/1993 in IL Business started locally: 03/01/1993 Business incorporated 04/15/1994 in IL
Type of Entity


Business Management
Mr. Brian Kamstra, President Robin Rehberg, Customer Service Manager
Contact Information
Principal: Mr. Brian Kamstra, President
Customer Contact: Robin Rehberg, Customer Service Manager
Business Category

Credit Card Processing Service Point of Sale Systems Credit Cards & Plans Prepaid Debit/Credit Cards Credit Cards & Plans - Equipment & Supplies Financial Transactions Processing, Reserve, and Clearinghouse Activities (NAICS: 522320)

Additional Information

Retriever Merchant Solutions has requested that before filing a BBB complaint, consumers contact Robin Rehberg at or call 1-877-599-3875.

Customer Review Rating plus BBB Rating Summary

Retriever Merchant Solutions has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.