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A BBB Accredited Business since
BBB has determined that Payment Alliance International meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Payment Alliance International include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Barry Hutchings, President
Credit Card Processing Service Financial Transactions Processing, Reserve, and Clearinghouse Activities (NAICS: 522320)
Alternate Business NamesPayment Alliance International, Inc.
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
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Additional Phone Numbers
- (630) 368-1833(Phone)
- (630) 368-1696 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I have been trying to cancel our contact with Payment Alliance for over 6 months now. Back in September 2013, I contacted Payment Alliance to inform them that we would be canceling our contract with them early. They informed us that we needed to complete a cancellation form and there would be a $475.00 early cancellation fee. We understood and requested the form. Completed the form and Payment Alliance gave us three options to return the form (e-mail, fax, or mail). I attempted to e-mail the form twice and it was returned twice. I called Payment Alliance to confirm the e-mail address on the form they sent to us and they told me I was correct and I must have been entering the address in incorrectly. I attempted to e-mail it again with no luck. So I then faxed and mailed the form into Payment Alliance. No response from Payment Alliance at all and we continued to be charged the monthly service fees. Our contract is up this May with Payment Alliance and called them to let them know I have been trying to cancel with policy with them and since they failed to do so by this point, our contract period is up and we will not be renewing our agreement with them. I spoke with a ****** she was very nice and told me that the sales department would have to call me back about getting the cancellation form to me and they should be calling me by Friday (5-16-14) and that the department was really good about calling people back. Still have yet to get a call back from Payment Alliance. I am getting the run around with Payment Alliance. I feel like they are going everything in their power to avoid my attempts to not renew the agreement so that they may continue to charge us monthly service fees.
Desired Settlement: Our contract is up with Payment Alliance. Because the contact was not terminated early because they failed to process our early termination request, we are not to be charge the early termination fee and end our agreement with Payment Alliance and stop charging us service charges.
Business Response: Initial Business Response /* (1000, 5, 2014/05/30) */ Contact Name and Title: ***** *********-President Contact Phone: XXX-XXX-XXXX Contact Email: ******@gopai.com Our Customers and their care are very important to us. In an effort to understand what could have happened we have researched this situation in detail. We looked for any correspondence during Sept/Oct of 2013 via email, fax or phone. We did not find anything. Our records show last contact was on 9/20/2012 when we delivered new equipment and prior to that 6/20/2011 when we redelivered equipment that had been repaired. We are truly sorry if anything was overlooked by us. We received notice that the customer wanted to close their account on May 15th. We called the customer on May 16th and have verified this call with our phone records, it was made at 10a.m. lasting 1 minute as we had to leave a message. We were surprised to hear that no message was received, but when we did find out, we reached out immediately and sent our customer the documents needed to close the account. We have since received and submitted the completed documents and received confirmation # XXXXX that the account has been closed.