BBB Accredited Business since
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Payline Data is a credit card processing service which provides point of sale technology services for commercial customers. This company serves a national consumer base as well as customers in the Chicagoland area, including those in Naperville, Schaumburg, Arlington Heights, Rolling Meadows, Crystal Lake, Buffalo Grove, Wheeling, Lake Forest, Crystal Lake, Lake Villa, Libertyville, Gurnee, Evanston, Skokie, Joliet, Aurora, West Chicago, St Charles, Geneva, Batavia, Bolingbrook, Romeoville, McHenry, Barrington, Lombard, Villa Park, Carol Stream, Wilmette, and Winnetka. Services available from this company include credit card processing, online payment systems, and mobile payment technology for smartphones and other mobile devices.
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A BBB Accredited Business since
BBB has determined that Payline Data Services, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Payline Data Services, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jeff Shea, CEO
Number of Employees
Credit Card Processing Service Payment Processing Service Mobile Apps Financial Transactions Processing, Reserve, and Clearinghouse Activities (NAICS: 522320)
Alternate Business NamesPayline Payline Data, LLC
225 W Wacker Dr STE 1565
Chicago, IL 60606 (800) 284-7401 Directions
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Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: I noticed Payline Data refunded 38 of my valued customers for NO REASON. The total refunds totaled over $7,000! Nobody from Payline Data never mentioned the refunds and explained why!
Desired Settlement: I need them to reimburse me the amount they refunded my customers in the amount of $7441.71.
Business Response: Initial Business Response /* (1000, 5, 2015/09/28) */ Contact Name and Title: ***** ****** Contact Phone: XXX-XXX-XXXX Contact Email: *******@paylinedata.com We appreciate Mr ****'s feedback. We have taken time to research the events above in order to identify the source of the issue and ensure the most effective resolution to this problem. Mr **** reached out to us today to share this concern. At this time we linked in our development team to research and track the source of this issue. At that time we were able to confirm that the refunds were all performed with an IP address that originated at Mr ****'s location. Our office does not issue refunds on behalf of any our merchants and have not in this scenario. We strongly advise Mr. **** to check the security of his technology if he believes that there could have been a breach at his location. We take all security measures very seriously and will be available to help assist with any requests or needs from our client. We encourage Mr **** to reach out to us directly if he have any further questions or concerns. Thank you Sincerely, ***** ****** XXX-XXX-XXXX Payline Data
Problems with Product/Service
Read Complaint Details
Complaint: I contacted **** **** back in Sept. 2014 re: a $19.95 fee for a PCI fee in August. We recd a letter from the PCI dept that it would commence for Sept. 2014 however they charged me in Aug. I emailed **** concerning what this fee was since we dont always receive statements. He never took care of the Aug. fee and somehow without knowing since I dont receive statements unless requested they continued to charge me. **** and I had problems setting up the renewal process and then he requested I put it thru the computer but I stated I did not want to give my SS# since he was advised I was a victim of indentity theft. He gave me a number to call but no one got back to me. Since **** knew I was trying to set this up he could have taken off ongoing fees which he was not telling me about. I found that untrustworthy. In my Oct. 9th email I asked him if there were possible ongoing fees and if he could check about this but he did not mention it was happening. Finally I was able to contact the PCI dept. verbally and they took the info. I asked **** if the fee was taken care of and he said yes but he took care of only one fee not telling me of ongoing fees and taking in consideration incorrect advertising and difficulties on the renewal process. End of Dec. I contacted the processing dept to send me statements since he was not giving me full fees on a square card. I saw he only credited one month fee only. In January 2015 I asked if he could please refund my fees and he refused. I then stated if he could not I would have to reconsider taking my business else where and he stated I was threatening him. I found this highly unprofessional. In the meantime the one fee of 19.95 was not refunded according to my bank even though it shows on a DEC. statement. The refund fees will be approx. 60-80.00 dollars My bank will be contacting his merchant services he uses to process the billing. Lastly there is difficulty getting thru merchant services and some of their reps are not up to par. Waiting time can be 20-45 minutes to get thru. I would appreciate a refund as soon as possible. Thank-you, ******* ***
Desired Settlement: Refund for 60-80 dollars
Business Response: Initial Business Response /* (1000, 5, 2015/01/15) */ Contact Name and Title: Customer Support Contact Phone: XXX-XXX-XXXX Contact Email: *******@paylinedata.com Our sincere apologies go out to Ms. *** for the experience she had with our company. We strive for a world-class experience with all of our customers, and in this case we clearly missed that mark. Upon learning of these issues we did speak with the merchant, and we agreed to credit her for her for the PCI fee. We also assisted her in completing the necessary steps to certify her PCI Compliance. During this time she exhibited patience with us and allowed us to close out this issue. We have searched our records and do see an email from her last week that requested further credits, not previously discussed above. It appears that she is requesting credits for 3 months (August, September, October) of $19.95 each month = $59.85. We have initiated the refund request for $59.85 today for Ms. ***. We have sent the payment out directly so that she does not need to wait until her next monthly statement posts. This is not indicative of the experience our customers regularly have with us, and we are using this example as a tool to find out where we may need to gain additional training or resources to ensure this is never repeated. We wish her all the best, and thank her for being a valued merchant. Thank you Customer Support