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BBB Business Review

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BBB Accredited Business since

Integrity Payment Systems

Phone: (888) 477-4510 Fax: (847) 789-9209 View Additional Phone Numbers 1700 Higgins Rd Ste 690, Des Plaines, IL 60018 http://integritypays.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Integrity Payment Systems is a credit card processing company for commercial businesses. This company offers a variety of payment processing packages to fit the needs of any enterprise and their services includes general payment systems, check services, virtual terminals, credit card processing, cash flow improvement, QuickBooks and other software integration, mobile payment systems, gift cards, payment equipment, PCI compliance, and they offer fraud prevention services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Integrity Payment Systems meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Integrity Payment Systems include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 26 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

26 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 5
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 26

Customer Reviews Summary Read customer reviews

1 Customer Review on Integrity Payment Systems
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: December 12, 2003 Business started: 07/01/2002 Business started locally: 07/01/2002 Business incorporated 08/15/2002 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Clare Toledo, President Greg Osgood, Customer Service Manager Mr. Michael Ponder, President/CEO
Contact Information
Customer Contact: Greg Osgood, Customer Service Manager
Principal: Ms. Clare Toledo, President
Business Category

Credit Card Processing Service Credit Card - Merchant Services Payment Processing Service Credit Cards & Plans - Equipment & Supplies Financial Transactions Processing, Reserve, and Clearinghouse Activities (NAICS: 522320)

Service Area
This business serves the northern Chicago suburbs including Arlington Heights, Palatine, Mt Prospect, Buffalo Grove, Elk Grove Village, Schaumburg, Hoffman Estates, Barrington, Des Plaines, Streamwood, Hanover Park, Elgin, Carpentersville, Sleepy Hollow, Barrington Hills, South Barrington, Sutton, Bartlett, Roselle, Lake Zurich, Wayne, St Charles, Skokie, and Evanston.
Alternate Business Names
Integrity Payment Systems, LLC.

Customer Review Rating plus BBB Rating Summary

Integrity Payment Systems has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.