BBB Business Review
Is this your Business?BBB Accredited Business since 11/01/2006
BluePay Processing, LLC
Find a LocationPhone: (866) 441-9670Fax: (866) 422-5460View Additional Phone Numbers184 Shuman Blvd STE 350, Naperville, IL 60563-8433 Send email to BluePay Processing, LLCwww.bluepay.com
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BBB Accreditation
A BBB Accredited Business since 11/01/2006
BBB has determined that BluePay Processing, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised BluePay Processing, LLC's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 23 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 5 |
| Billing / Collection Issues | 10 |
| Delivery Issues | 1 |
| Problems with Product / Service | 7 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 23 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topContact Information
Principal: Mr. John Rante (CEO)Mr. Mark Mall (Vice President of Risk)Business Category
Credit Card Processing Service
Alternate Business Names
BluePay, Inc.Industry Tips
Credit Cards - Use When Purchasing by Mail or TeleControlling Credit Card Processing Costs
Online Credit Cards - Look Before you Click!
Use Caution with Gold and Platinum Card Offers
LocationsX
5 Locations
-
2400 West Dunlap Avenue
Suite 205Phoenix, AZ 85021-2815Directions
-
1125 Farmington Avenue
Suite 200Farmington, CT 06032-1401Directions
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7730 Roswell Road
Suite 200Atlanta, GA 30350-4843Directions
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70 W. Madison Street
Suite 750Chicago, IL 60602-4914Directions
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184 Shuman Blvd STE 350
Naperville, IL 60563-8433(866) 441-9670
(630) 300-2437
(800) 266-2518
(630) 355-0336
(630) 990-7715Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*BluePay Processing, LLC is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Credit Card Processing Service
Credit Cards - Use When Purchasing by Mail or TeleControlling Credit Card Processing Costs
Online Credit Cards - Look Before you Click!
Use Caution with Gold and Platinum Card Offers
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
About BBB Business Review Content and Services
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.