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BBB Accredited Business since

CouponCabin, LLC

Phone: (866) 732-9566 Fax: (866) 732-9566 21 W Illinois St, Chicago, IL 60654 View Additional Email Addresses View Additional Web Addresses

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CouponCabin, LLC, is a coupon service which provides consumers with discounts and rebates to popular online and brick-and-mortar stores by searching for the store they are interested in finding coupons for, or by having coupons delivered to their email inbox. Located in Chicago, IL, this company serves a national and international audience, with coupons available for stores such as Lord & Taylor, Macy's, Vistaprint, Loft, Target, Pottery Barn, Kohl's, Banana Republic, Amazon, Spanx, Express, Bath & Body Works, Finish Line, Sur La Table, Co Bigelow, Sephora, World Market, Victoria's Secret, Old Navy, Vera Bradley, Forever 21, and Nordstrom.

Consumers look for coupons that they are interested in by searching by category, coupon parameters such as when it was added or when it is expiring, or by "collections," groups of coupons meant to appeal to a certain type of person, such as an adventurer, a health-conscious individual, a fashion-forward individual, and so on. Some coupons are meant to be printed and brought to the store, while others are promotional codes meant to be copied and pasted into a text box on a website. Consumers can set alerts for when coupons from certain stores are made available, or receive updates for certain categories of coupon, such as those for new mothers, for fashion selections, or a general digest of available coupons. Consumers can also search by location, such as a major city.

Visit the website for CouponCabin to learn more about the service, read about the philanthropic activities of the company, and browse for coupons and rebates for thousands of popular stores.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that CouponCabin, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

22 Customer Reviews on CouponCabin, LLC
Customer Experience Total Customer Reviews
Positive Experience 16
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 22

Additional Information

BBB file opened: August 16, 2004 Business started: 07/26/2003 in DE Business started locally: 07/26/2003 Business incorporated 06/26/2014 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Scott Kluth, President
Contact Information
Principal: Mr. Scott Kluth, President
Business Category

Coupon Services Internet Shopping Internet Selling Services Coupon Book Promotions Advertising Material Distribution Services (NAICS: 541870)

Customer Review Rating plus BBB Rating Summary

CouponCabin, LLC has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/15/2016 Advertising/Sales Issues
8/16/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I was promised a payment on 5/25/16 for 12.00. I never received. I called about the issue they said they would be issusing me a check in the beginning of July. Still haven't received On July 22nd, 2016 I purchased shoes through ********.com Couponcabin promised 6% back. I never received the credit to my account.

Desired Settlement: I want the money I was promised. I thought this was a good way to earn for the products and I use certain website based on cashback that I am promised. I am extremely disappointed with this and I have wasted alot of time on the phone and emailing and I dont think i will be using this service going forward.

Business Response:

Hi Trenton,

Thank you again for reaching out and allowing us to resolve this issue for you.  I apologize again for any inconvenience this has caused as I do understand your frustration. 

We wanted to inform you that your Cashback payment was sent out via certified mail, on 8/8/16 via certified mail to the address below:

TRENTON ******
923 S 24TH ST. 

This is set to arrive on or around Wed. 8/10/16.  Please note that I have responded to your support ticket as well. Please feel free to reply to that ticket if you have any further questions and I'll be happy to help.

Marcus *.

Head of Customer Support

CouponCabin LLc



Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

22 Customer Reviews on CouponCabin, LLC
Neutral Experience (0 reviews)
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