BBB Accredited Business since

Groupon, Inc.

Phone: (888) 664-4482 Fax: (312) 784-4375 View Additional Phone Numbers 600 W Chicago Ave Ste 400, Chicago, IL 60654 http://www.groupon.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Groupon, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Groupon, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2677 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2677 complaints closed with BBB in last 3 years | 1127 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 413
Billing/Collection Issues 137
Delivery Issues 132
Guarantee/Warranty Issues 206
Problems with Product/Service 1787
Total Closed Complaints 2677

Customer Reviews Summary Read customer reviews

101 Customer Reviews on Groupon, Inc.
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 3
Negative Experience 95
Total Customer Reviews 101

Additional Information

BBB file opened: September 24, 2009 Business started: 12/01/2006 Business started locally: 12/01/2006 Business incorporated 01/16/2008 in IL
Type of Entity

Corporation

Business Management
Mr. Chris Purpura, Director of Customer Service
Contact Information
Principal: Mr. Chris Purpura, Director of Customer Service
Business Category

Coupon Book Promotions Business Services - General Internet Selling Services All Other Publishers (NAICS: 511199)


Customer Review Rating plus BBB Rating Summary

Groupon, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 600 W Chicago Ave Ste 400

    Chicago, IL 60654 (877) 788-7858 (888) 664-4482

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/9/2016 Problems with Product/Service
2/9/2016 Problems with Product/Service
2/9/2016 Problems with Product/Service
2/9/2016 Problems with Product/Service
2/9/2016 Advertising/Sales Issues
2/9/2016 Problems with Product/Service
2/8/2016 Problems with Product/Service
2/7/2016 Delivery Issues
2/6/2016 Problems with Product/Service
2/5/2016 Problems with Product/Service
2/5/2016 Delivery Issues
2/5/2016 Billing/Collection Issues
2/5/2016 Problems with Product/Service
2/4/2016 Problems with Product/Service
2/3/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We posted a group on deal and have tried multiple times to stop the deal but groupon never returned our call or stopped the deal.

Desired Settlement: Remove the groupon deal for Deccans spice Chicago.

Business Response:

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I'm personally addressing your issue today and I'll update you via email with my progress.

Thank you for your understanding.

Regards,

********** *

Manager

Groupon Customer Support 


Business Response: Hello,

Thank you for reaching out to us again through the Better Business Bureau.

I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.

Thank you for your understanding.

Regards,

****** **
Manager
Groupon Customer Support

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 11011860, and find that this resolution is satisfactory to me.

Sincerely,

Deccan Spice Chicago

2/3/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: 1) The location of this hairdresser is horrible 2) You are forced to share a closet space with no legroom to walk around or even more 3) Hairdresser seems to be very unorganized with her time and had too many clients at one time 4) Constantly playing phone tag with hairdresser for a week just to set up an appointment was a hassle 5) Hairdresser was not professional at all when getting my hair washed, she wet my clothes and even my cellphone got a shower 6) Hairdresser left me under the hairdryer way too long and I told her it was too hot, she ignored me and added more time to the hairdryer 7) I left the hairdresser know from the beginning that I simply wanted a hair trim, and she decided that she was going to blow dry my hair, and then trim later after she finished my hair she told me there was an extra charge because my hair was too long. 8) Hairdresser was very careless when brushing my hair she kept yanking too hard with the brush 9) Hairdresser burned my scalp and grabbed my ear on purpose with the flat iron 10) A local thief likes to steal from shoppers supermarket next door, and comes to this hairdresser to sell stolen items to this hairdresser personally while your still getting done. Poor Customer Service, Rude hairdresser and poor conversation. ****** ** ****** is not professional at all, and if you value your scalp from being burned or your clothes from being soaked please stay away. Business- ****** ** ****** Phone Number- ************ ******** ***** ********* ****** ***** *** ******* **

Desired Settlement: I would like to be refunded by Groupon.com plus the consumer for her being so rude and lack of customer service towards me.

Business Response: Hi ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

Sorry for any inconvenience. I wasn't able to find your purchase using this email address. Could you have used an account associated with another email address to make the purchase?

We can definitely find any Groupons that you have been charged for; we'll just need a little more information. Could you please provide as much of the following information as possible?

(Please be sure to provide this information above the reply line in this email)
• The last four digits of the credit card that was charged
• The date of the charge 
• The cardholder name
• The name of the business that was featured 
• The city from which it was purchased 
• The total price paid
• Any other email addresses you may have used

Once we have this, we'll be able to find the account you've used to purchase your Groupons and look into this issue.

Thanks for your patience! We look forward to helping you further.

Regards, 

***** **
Manager
Groupon Customer Support

2/3/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My husband purchased 3 pack of massages. It took me a long time to schedule an appointment with vendor who repeatedly told me that she could not honor the voucher and that all vouchers from Groupon were to have been refunded previously. She did honor one voucher but refused to honor any more when I returned. I contacted Groupon and was offered Groupon bucks because the vouchers "expired". We do not want Groupon bucks. My husband no longer wants to deal with this company. I have called them repeatedly. The vouchers expired because of the behavior of the vendor, I made every attempt to use the voucher. I would like my husband's credit card to be credited for the price of the remaining two massages. Alternatively, please transfer the credit my account as my husband does not want to do business with them at all.

Desired Settlement: Refund to credit card for value of two remaining massages.

Business Response:

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I'm personally addressing your issue today and I'll update you via email with my progress.

Thank you for your understanding.

Regards,

 

****** *

Manager

Groupon Customer Support

2/2/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: When purchasing 1 item on Groupon's website, I received an e-mail twice saying Hi There, We had trouble processing your credit card for order #****************** To complete your purchase, update your credit card’s information or add another card. We will automatically try and charge the Visa within 1 days. We had trouble processing your credit card for your order To complete your purchase, update your credit card’s information or add another card. We will automatically try and charge the Visa within 1 days. Update Your Account When I saw that I automatically tried again and again a second time, what actually happened was they charged my credit card for three items even when they said that they HAD TROUBLE processing my credit card, when I called I received the bellow e-mail "Hi *********, I'm sorry to hear that this purchase isn't going to work out for you. Groupon Goods make great gifts, so if you're not able to use this item yourself, feel free to give it to a worthy recipient. Unfortunately, because it has been more than 2 hours since you made your purchase, your order has already been processed and your item has either shipped or will be in transit shortly. At this point, I am unable to cancel your order. I am so sorry for the inconvenience. For future reference, you can edit or cancel your Groupon Goods order within two hours of purchase when accessing your My Groupons page through a browser. From a computer, sign into your account at www.groupon.com/mygroupons. Then, click "View Details" next to the order you'd like to change. If you see “Edit order” on the left-hand side of the page, just click that link to edit or cancel. You can also give us a call during that time frame at ***** ******** and we'll be happy to assist you. Our phones are open 8 a.m. to 7 p.m. Central Thanks for your understanding, and please let me know if you have further questions. Regards,Leonson FGroupon Customer Support I have not received the other two items.

Desired Settlement: I will like Groupon to credit my credit card for items I did not want nor need I am happy to keep and pay for the one I did order and received. I don't understand how if they had trouble processing my credit card twice they could charge it twice and when I called they made it sound like it was my fauld. ****** ********* **********

Business Response:

Hi **********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I'm personally addressing your issue today and I'll update you via email with my progress.

Thank you for your understanding.

Regards,

**** **

Manager

Groupon Customer Support

2/2/2016 Delivery Issues
1/31/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I never received the item I paid for.

Desired Settlement: I want to receive the item I bought

Business Response:

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I'm personally addressing your issue today and I'll update you via email with my progress.

Thank you for your understanding.

Regards,

 

**** *

Manager

Groupon Customer Support

1/31/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I made a 3 item purchase in September 2015 purchase in which shipping fees were paid based upon a minimum purchase spent which I met. Two of the three items otdered were delivered but the third item was not because the merchant neglected to pay for postage and mny local USPS refused to deliver it to me unless I made a trip to the post office , paid for postage and only then would they release the package. . I am disabled and walking to the post office & back is difficult for me. I had also met my obligations to Groupon and it was unfair to have to pay extra for postage and be forced to deliver the package to myself but there was no other way to get it. I contacted Groupon and because it had already been a month since i placed the order , the item was summer gear and the summer was over we decided to let the USPS "return to sender" and Groupon agreed to refund the purchase when they had the package back at warehouse. Groupon refunded the two other items returned but not this one. Of the 3 items ordered, the only credited my account for two of them. The insist they have credited my account for all three but they have not and refuse to prove that they have. My credit card bank also has no record of 1 of the 3 items credit/refund. Groupon customer service has been rude and uncooperative even when I sent them a copy of their own, in house Refund Statement where it clearly shows a "$0" for this item in the Refund status column. They continue to send me identical robo-generated emails from the original email they sent me in October. To date they ahve sent me 13 identical emails except for the one where the Cust Service rep staid they would no do the research into the issue because it would take too long and requested a copy of my credit card bill instead. That is completely unacceptable and unprofessional.

Desired Settlement: They should refund me for the full cost of the item never received, $24. Or, an alternative outcome would be to issue me Groupon Bucks (an account credit where I'd be putting the money back into Groupon) for the amount I spent for the item $24. Otherwise, they have lost a very good customer and I can see I'm not the only customer who is angry with they way they've been treated. Groupon customer service reps have gone downhill, they are not properly trained and most of them don't speak English well enough to understand what they are doing. They NEVER read the detail in customer emails and respond with irrelevant information. It's become a joke. they treat their customers with disrespect, like a necessary evil or worse - that we are replaceable. Hey , Groupon, newsflash, so are you (replaceable).

Business Response: Hi ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I'm personally addressing your issue today and I'll update you via email with my progress.

Thank you for your understanding. 

Regards, 

***** *
Manager
Groupon Customer Support

1/31/2016 Problems with Product/Service
1/30/2016 Billing/Collection Issues
1/30/2016 Problems with Product/Service
1/29/2016 Delivery Issues
1/29/2016 Problems with Product/Service
1/29/2016 Problems with Product/Service
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1/29/2016 Delivery Issues
1/29/2016 Delivery Issues
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1/29/2016 Problems with Product/Service
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1/26/2016 Problems with Product/Service
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1/21/2016 Problems with Product/Service
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1/21/2016 Problems with Product/Service | Complaint Details Unavailable
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1/16/2016 Problems with Product/Service
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1/15/2016 Advertising/Sales Issues
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1/14/2016 Problems with Product/Service
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1/11/2016 Problems with Product/Service
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1/7/2016 Advertising/Sales Issues | Complaint Details Unavailable
1/7/2016 Problems with Product/Service
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1/3/2016 Problems with Product/Service
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12/31/2015 Billing/Collection Issues
12/31/2015 Problems with Product/Service
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12/31/2015 Delivery Issues
12/31/2015 Problems with Product/Service
12/30/2015 Problems with Product/Service
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12/28/2015 Problems with Product/Service
12/28/2015 Advertising/Sales Issues
12/28/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Good evening, I am customer of Groupon Inc and I experienced what i believe was an unfair act on Groupons part...I attempted to make a purchase for a tv 11.26.15 and my card declined due to insufficent funds....On the day of 11.27.15 I witnessed funds removed from my account without my approval...Calling to have a prior wish order canceled, the Groupon representative told me it was too late and it is policy for Groupon to reattempt a purchase without my authority....

Desired Settlement: Money placed back on card...

Business Response:

******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I'm personally addressing your issue today and I'll update you via email with my progress.
Thank you for your understanding.
Regards

******* *

Manager

Groupon Customer Support

12/28/2015 Problems with Product/Service
12/27/2015 Problems with Product/Service
12/25/2015 Problems with Product/Service
12/24/2015 Problems with Product/Service
12/22/2015 Problems with Product/Service
12/21/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On September 3rd I purchased a Groupon for ****** *** in ********** *** The Groupon was $71.20. The Groupon promotional price was set to expire in December so on November 21st, I called the spa to make my appointment. The Spa's outgoing voice message was that their lease was not renewed and they are currently looking for a new place for their spa - in other words, out of business. I left a voice message for the Spa asking if they would honor the Groupon that would be expired after they found a new location and asked them to please call me back. ****** *** never returned my call. After, I contacted Groupon (November 21st) explaining the situation and asking for a refund as this spa was out of business. Groupon sent an email about "looking into it and getting back to me soon". I never heard back from them so I emailed them again, asking if Groupon had any updates on my issue. Groupon responded on the 24th another variation of "Groupon is working on it and would let you know". I didn't hear from them, emailed them again, on the 27th, Groupon responded another variation of "Groupon is working on it and would let you know". On November 30th, Groupon responded that they don't have a resolution yet but would let me know. After not hearing from Groupon again, I emailed them on December 2nd, this time insisting on a cash refund as this spa doesn't seem to be answering the phone/or truthfully, opening again, but no response. I feel like I am getting fleeced by both businesses and am now out $71.20. I have paid for a service that I am not going to receive and want my money back. This is out of my control, I followed the "rules" of the Groupon obeying expiration dates and upheld my end of the bargain trying to contact the Spa.

Desired Settlement: Groupon needs to refund the $71.20 as I have paid for a service that I am not going to receive. I do not want Groupon "Bucks" to purchase more Groupons because this is clearly not a very trustworthy business.

Business Response: Hi **********

Thanks for your email, and I apologize for any trouble. 

It looks like this has already been taken care of, your refund processed successfully on 12/12 to the card ending in ****. It should appear on your statement as a refund from Groupon, Inc.

I apologize for any inconvenience, and thank you for your patience.  If you need any additional help, please let me know.

Thanks again,

******* *
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *********

12/21/2015 Guarantee/Warranty Issues
12/21/2015 Advertising/Sales Issues
12/21/2015 Problems with Product/Service
12/21/2015 Problems with Product/Service
12/21/2015 Guarantee/Warranty Issues
12/20/2015 Problems with Product/Service
12/20/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: 1. On Nov 1st, I redeemed a $45 Groupon giftcard and loaded into my Groupuon account (buyitnow.ting@gmail.com). 2. The merchandise cost $45, so the gift card covered all remaining balance. But I still need to input my credit card information to complete the checkout process. 3. On Nov 2nd, Groupon told me the order 1100-041690-016647 got problem, so I contacted them and provided all information they need to verify the transaction. 4. Few days later, the customer service agent told me they solved the problem, the transaction went through. Got a new order no. 1100-041867-352485 5. Few days later, I found out, they actually charged from my Credit card, BUT NOT from my initial payment form, which is the gift card. (At the same time, the gift card has been charged too, so I got $90 out of my pocket.) 6.When the customer service agent told me they solved the problem, they did not tell me they will charge from my credit card! 7. So I have to contact their customer service so many times, and provide other information. 8. Then they told me they will re-issue the gift card balance back to my account (they did). 9. That is not what I want, I intend to redeem the gift card, but Groupon charged my credit card and put $45 back as a Groupon credit. I don't want the credit. 10. It is Groupon's system mistake! Customer service agent already told me in the email!

Desired Settlement: My request is very simple. 1. Refund to my credit card! 2. I don't want the Groupon credit, you take it back!

Business Response:

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.
I'm personally addressing your issue today and I'll update you via email with my progress.

Thank you for your understanding.

Regards,

Jake S
Manager

Groupon Customer Support

12/18/2015 Delivery Issues
12/18/2015 Problems with Product/Service
12/18/2015 Problems with Product/Service
12/18/2015 Problems with Product/Service
12/18/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Groupon has failed to deliver the product within their shipping estimate and cannot provide a delivery date for the product ordered. Customer support agents and supervisors are contemptuous of customer phone calls and state that they cannot provide any additional information concerning the delivery of the item purchased. The tracking number provided has not been updated, and the carrier states that the packing is en route to the "DHL eCommerce" facility in NJ, but has not changed since the item was marked shipped.

Desired Settlement: I purchased the item because I need a replacement charger for my MacBook Pro. I want Groupon to ship the item overnight(as it was already supposed to be delivered on Nov 19).

Business Response: Hi Terry,

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. 

I've reviewed your items tracking information, and it appears a shipping updated occurred as recently as 11/20/2015.  I apologize for the length of time in between updates.  While most of these orders should have been delivered within 7 business days of the purchase being made, this specific order was unfortunately delayed a bit. 

If you'd like, you can keep an eye on your shipment's progress by visiting webtrack.dhlglobalmail.com. Your tracking number is 9374869903500633823220.  The anticipated delivery date is 11/25/2015. 

As an apology for the items delay, I've issued $10 Groupon Bucks to your account.  This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.

I'm very sorry for the inconvenience. Please let me know if you have further questions.

Regards, 

Jamie S.
Manager
Groupon Customer Support

Consumer Response:


Complaint: 10961071

I am rejecting this response because:

I'm very disappointed that I do not have the product purchased, nor any tracking information regarding a shipment. Groupon ridiculed me on several occasions when I reached out regarding this issue, berating me for calling to check the status, and assuring me that the package would arrive on Nov. 19. It is simply unacceptable that several customer service associates and a supervisor can simultaneously be so arrogant and contemptuous, as well as wrong. I still don't have the package and simply want my charger. Groupon needs to honor the purchase agreement. A $10 credit does nothing to resolve the dilemma which is that I need a MacBook Pro 85W MagSafe 2 Charger.


Sincerely,

Terry *********

Business Response:

Hi Terry,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I'm personally addressing your issue today and I'll update you via email with my progress.

Thank you for your understanding.

 

Regards,

Diane T 
Manager 
Groupon Customer Support

12/17/2015 Problems with Product/Service
12/16/2015 Problems with Product/Service
12/14/2015 Problems with Product/Service
12/14/2015 Problems with Product/Service
12/13/2015 Billing/Collection Issues
12/13/2015 Advertising/Sales Issues
12/12/2015 Problems with Product/Service
12/12/2015 Problems with Product/Service | Complaint Details Unavailable
12/10/2015 Problems with Product/Service
12/10/2015 Advertising/Sales Issues | Complaint Details Unavailable
12/10/2015 Delivery Issues
12/9/2015 Problems with Product/Service
12/8/2015 Problems with Product/Service
12/8/2015 Problems with Product/Service
12/4/2015 Advertising/Sales Issues
12/4/2015 Problems with Product/Service
12/4/2015 Problems with Product/Service
12/4/2015 Problems with Product/Service
12/4/2015 Problems with Product/Service
12/4/2015 Problems with Product/Service
12/2/2015 Problems with Product/Service
12/2/2015 Problems with Product/Service
12/2/2015 Problems with Product/Service
12/2/2015 Problems with Product/Service
12/1/2015 Problems with Product/Service
11/30/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On Sept 29th I purchased a set of sheets online from Groupon.$22.50 was Charged to my **** ** credit card, As of today Nov 3,2015 item has not been received. I have sent several memos ( via email ) and I am still in a holding pattern with no solution. I have asked for a replacement order or a refund. Still no response . My only response is an apology and that they are looking into it. Conformation of my address has been sent. My case # with Groupon Inc is #****** . ( ***** ) upon your request my online correspondence can be forwarded. I have checked with the local ***** and was told that a shipping label was never generated otherwise they would have a record of it being picked up. Thank you in advance for looking into this matter. PS a tracking # was sent but after checking the number several times the same info was given that a label was being generated but never was. To this day the same info is documented on the web site with that number. LABLE BEING GENERATED.

Desired Settlement: Billing adjustment OR Ship the product.

Business Response: Hi ********

Thank you for reaching back out to us through the Better Business Bureau.

Sorry for any inconvenience. I wasn't able to find your purchase using this email address, ********************* or the case number provided, ******* Could you have used an account associated with another email address to make the purchase?

I can definitely find any Groupons that you have been charged for; I'll just need a little more information. Could you please provide as much of the following information as possible?

• The last four digits of the credit card that was charged
• The date of the charge 
• The cardholder name
• The name of the business that was featured 
• The city from which it was purchased 
• The total price paid
• Any other email addresses you may have used

Please feel free to send this information to support************ as well, with ATTN: ***** * in the subject line. Once I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.

Thanks for your patience! I look forward to helping you further.

Regards, 

***** **
Manager
Groupon Customer Support

11/30/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a groupon gift certificate for a place to eat that is no longer in business, I know people people have wrote /taken pictures on yelp and I have seen the chains on the door with my own eyes. I have contacted groupon some time ago to let them know. They said they will look into it and let me know which is fine. What isn't fine is that the company is still advertising/selling these gift certificates! It has been some time since I wrote so I followed up and they said the same thing, they will look into it. Not only are they keeping my money, they are continuing to do business that is proven to be out of business, which I'm sure is no only unethical but also illegal.

Desired Settlement: I would like a full refund which is believe is the least the company can do.

Business Response:

Hello ******** 

 

Thank you for reaching out and I apologize for any trouble with this purchase. 

Unfortunately, I was unable to locate your order with the information provided in this request. It appears your purchasing account is not under the *** email address provided. I would recommend reaching out to our Customer Service department at support@*********** or by calling ************ (7 days a week from 8 AM - 7 PM CST).

When calling, please provide the email address that is used for your Groupon account or the Groupon number so that we may locate this purchase. If we are unable to resolve this issue, or you are no longer interested in waiting for a resolution, please let us know and we will make sure to take care of you ASAP. 

Thank you again for your patience and let us know if we can be of further assistance. 

11/29/2015 Billing/Collection Issues | Complaint Details Unavailable
11/29/2015 Problems with Product/Service
11/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Hello I'm in groupon Website purchase MemoryPlus 64GB Micro SD (multibuy value packs) This is a commodity link https://www*****************************-extreme-plus-64gb-micro-sd?utm_source=rvs&utm_medium=afl&utm_campaign=******* This is the order number. ***************** ***************** Second days account was deleted, the order was canceled. Several times a month to contact the website customer service refund matters. Customer service reply that this is not their site to sell the goods, in the query. But it's more than a month. Things still do not have to solve, this is the only to find you, please help me to contact the merchant to get a refund, thank you

Desired Settlement: Please give me a refund, thank you.

Business Response: Hi *********

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble.

Your refunds processed successfully on 11/18 to the card ending in ***** It should appear on your statement as a refund from Groupon, Inc.

Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.

Unfortunately, we're unable to expedite this process.  If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.

I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.

Regards,

******* * 
Manager 
Groupon Customer Support

11/29/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a groupon for the ********* ***** in Niagara Falls Canada which I have purchased in the past. This time I got a receipt for $261.40 with no indication that the company was now billing in Americab funds. I have made many purchases in the past and all were billed in Canadian funds. When I checked my bank account the next day I was charged $353.70...almost $100 more. I contacted them immediatley to say that I only authorized a debit of $261.40 and asked to have a refund. The refund was processed but only $333.55 was refunded to me. So I was left with $20.15 less. I disputed this and they say it's my problem and they will not reimburse me the difference. This is not fair and I feel like they're taking advantage of customers in two ways. First by making them think they're getting a cheaper rate which is not in fact true and if the customer disputes they get to keep their $20+ dollars. I want the $20.15 to be refunded to me.

Desired Settlement: Refund me the $20.55 Canadian.

Business Response:

Hi *******

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. 

We will always indicate if a deal is charging in Canadian dollars by including the letter "C" before the dollar sign in the price. If that letter "C" doesn't appear before the price, that means the deal is processing in U.S. dollars.  

We have issued a refund for the full purchase price of $261.40. However, the conversion rate between US and Canadian dollars fluctuates daily and may result in a slight difference between the amount you were charged and the amount refunded. Many banks also charge a foreign exchange fee when they have to convert currency. Because these conversions are processed by the banks, we cannot control those differences or fees and cannot modify the refunds to accommodate them.

I am sorry that I wasn't able to provide you with your desired outcome in this matter.

I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. 

While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. 

Regards,

******* *
Manager
Groupon Customer Support

11/28/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a set of 2 ****** **** mugs on 07/13 with groupon code: ******************* The disclaimer on the website says the product could take up to 6 weeks to deliver. Groupon told me to wait 6 weeks before I contacted them again. After 6 weeks, I sent 9 e-mails to Groupon requesting help, but they just told me to e-mail the e-mail address available on the ****** **** Time website. I sent 2 e-mails to that website, and no one responded. They told me to re-order the product and wait another 6 weeks. Because this was a present, and I re-ordered the mugs on 08/18 and waited another 6 weeks. I have sent an additional 12 e-mails because it's over 6 weeks later, and I still have not received the product. Groupon continues to be uncooperative. They can't even provide me with a phone number for ****** **** Time. There is no phone number for Groupon on their website. I've spoken to the following customer service reps: -***** ** ******* ****** ******** ******* ******* * ******* * ********* ****** * ********** ** ******* **

Desired Settlement: I want a refund for both purchases.

Business Response: Contact Name and Title: ******* Manager
Contact Phone: ************
Contact Email: *******************
Hi *********

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble.

I'm so sorry that you're still having difficulty with this Groupon. I am reaching out to the business to try one more time to fix this for you.

Please know that we are working hard to resolve this, and if this attempt is also unsuccessful we will proceed with other options to get this taken care of for you.

Thanks again for your patience. I'll be in touch again soon.

Regards,

******* *
Manager
Groupon Customer Support

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
********

I do not accept this. I've been asking Groupon for 4 months to contact the company and you haven't. I do not want Groupon Bucks. I am not going to allow you to keep my revenue and I certainly wouldn't want to put myself in the position of having to deal with your customer service team again. I want a FULL refund ($29.99 + tax x 2) of my OWN money back immediately.

Business Response: Hi *********

I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustration. I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.

Regarding the taxes, unfortunately, any funds you paid directly to this merchant will have to be refunded by them. We do not have the ability to issue a refund for a fee that was not paid to Groupon. Of course, if you have any difficulty receiving reimbursement, you can reach out to your financial institution for advice regarding your options. They will be able to help you through the process of getting your money back. 

I apologize again for the troubling experience. Please do not hesitate to let me know if there is anything I can do for you.

Regards,

************* *
Manager
Groupon Customer Support

11/28/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Business Response: Contact Name and Title: ******* **, Manager
Contact Phone: ************
Contact Email: *******************
Hi ******

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble.

As previously stated, our Groupon Goods Team reviewed the items returned to our warehouse and we were not able to verify that all of the bundled items you claimed to have returned were actually received. Again, we are only able to offer a reimbursement on the items that were located; these refunds have already been issued to you. We are not able to issue refunds for items that have not been confirmed as received.

Per the instructions provided to you when you access a return label from our website, we recommend returning each item with its corresponding return label. Returned items cannot be bundled and must be returned separately.

I'm sorry again for the trouble, and thank you for your understanding. Please let us know if we can assist you with any other Groupon purchases.

Regards,

******* *
Manager
Groupon Customer Support

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response. I understand now that the items should not have been bundled...got it, but due to the purse and wallet being refunded is proof that the ring and necklace were received since all in same box. They need to find out who unpacked the box and issued refund to know the ring and necklace were there also or review video tape if they record their employees unpacking the boxes. We're talking about $6000 not $60. And the bbb should investigate those items because i feel i could have gotten better quality out of a gum ball machine than what groupon sent...hencebwhy items were returned. i know that they just check their system to try and find tracking which they cant cuz that return label wasnt used which is why they need to further investigate as i mentioned earlier...video or processed trans cuz those items were returned to them. please help me get my money back. there has to be something someone can do. please!

Business Response:

H* ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment, your previous post, and all internal Groupon correspondence.

As mentioned in the other responses you've received, we aren't able to issue refunds for items that weren't confirmed received.

I'm sorry for any frustration that this news may cause. Thank you for your understanding.

Regards,

****** **
Manager
Groupon Customer Support

11/28/2015 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: I recently chatted with customer service (spoke to **********) and I informed her that I have received the wrong item. The only option she gave me was to accept the item as is or return the item for a refund. I told her that I wanted the correct item sent to me (of course I would return the wrong item) and she told me they don't make exchanges. I am not asking for an exchange, I would like the correct item that I ordered. They are refusing to send it to me. This is for Order# ******************* payment of $5 each, paid with groupon credit.

Desired Settlement: I want the item that I ordered. I know it's just a few pair of tights, but it is the fact that they advertised one item and sent me another, and then refuse to send me what I ordered. I don't think that is fair. She stated they don't make exchanges...and exchange means that I have changed my mind and have decided to go with another item. This is not the case here. I just want what I ordered.

Business Response: Hi ******

Thanks for your reply, and I want to apologize again for the trouble with your Groupon Goods purchase. We do our best to ensure you're totally satisfied with your product, and I'm sorry we've let you down in this case.

Unfortunately, we're not equipped to offer exchanges or replacements at this time, so I've just canceled this order and issued a refund of $51.02 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.

Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/***********

Because the order's already been canceled, there's no need to return the item to us. If you need anything else, please let me know.

Thank you,

********* **
Manager
Groupon Customer Support

11/28/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I recently purchased an Essential Oil diffuser through Groupon Goods/ *** *******. The product with the shipping was fairly expensive, and to be honest, I could have gotten a better deal somewhere else. I received notification that my product was shipped through **** and in my mailbox on 10/26/15. However, I live in an apartment and the item weighing over 2 lbs, would not fit in my mailbox. Sure enough when I came home, there was no package to be found. I currently have an investigation going on with **** regarding my missing package from Groupon. The **** representative stated that Groupon has a history of using poor/cheap packaging, even for expensive items, making it easier for products to be stolen during the shipping process, which everyone knows, is a federal offence. With that being said, I had to research all over the internet to find some kind of contact information for Groupon. They sure know how to avoid being contacted by customers. When I finally got a hold of someone,Charlene T, she stated that she would pass on the issue to Groupon goods and someone would contact me. I later received an email from Groupon stating. "The package was delivered by the **** and the tracking shows it was delivered. You will need to contact the postal office if you didn't receive it. thank you." However, it was not delivered, and Groupon is refusing to help since **** online tracking stated that it was "delivered", and in their opinion it is not their responsibility. I think it is wrong Groupon, as a company to sell products to their dedicated customers, take their money, and then not support the safe shipment and arrival of their products. They refuse to give me a refund or resend me the product.

Desired Settlement: I would like Groupon to give me a refund or resend the product.Bamboo Aromatherapy Ultrasonic 3-in-1 Diffuser with 2 Essential Oils https:/*************************-bamboo-aromatherapy-ultrasonic-3-in-1-diffuser-with-2-essential-oils

Business Response:

Hi ********

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble.   I’m sorry for the trouble you’re having with this purchase!
 
This Groupon Stores item is sold by a 3rd party merchant. In the case of any missing products, you should reach out to the merchant directly. They will open a case with the shipping carrier and attempt to locate your package, which has proven to be successful in many situations.
 
In order to contact the merchant:
- When you purchased this item, you received a "Thank you for your purchase" email.
- Log into your email account and pull up this email—make sure you're looking at the email account tied to your Groupon account.
- Click "View Order Details"—this takes you to the item's order page.
- From there, click the Contact Merchant button.
 
If you can’t find your confirmation email, please check your spam folder. If it isn’t there, please reply to this email to let us know--we’ll be happy to resend it.
 
Please let me know if you have any further questions or concerns.

Regards,

***** **
Manager
Groupon Customer Support

11/27/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I made an order of ipad using giftcard around Jun 17 2015. After I made this order, I did not get any confirmation email. Then I total forgot about this order. Months later, I planned to buy some thing else on groupon. However, I can't log into my account, and this reminder me I ordered a ipad. Then I check my giftcard balance, and the balance is 0. I tried to contact groupon about that. I just got a very rude response said I did some thing violate their term, so that the order was cancelled and my account was banned. Then I asked them what I did? Never get new respond from them. The problem is that I can't remember anything I did can violate their policy. Also even I did something wrong, they should refund my gift card. Here is my giftcard number. **************** **************** should be 100usd in each of them

Desired Settlement: Please refund my the giftcard.

Business Response: Contact Name and Title: ******* *., Manager
Contact Phone: ************
Contact Email: *******************
Hi *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble.

It appears you are not the account holder of the Groupon account in question. For security purposes, we are unable to access or discuss anyone else's account without their direct consent. Please have the owner of this Groupon account send a request in a separate email, using their email address associated with their Groupon account. The sooner we hear from them, the better we can assist.

Regards,

******* *
Manager
Groupon Customer Support

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
I am asking my GC why I need to provide account information?? Anyway, I have send the email from ****************** to you maybe weeks ago, but NO ANY RESPONSE from you.

Business Response: Hi *******

Thank you for reaching back out to us through the Better Business Bureau. 

It appears our internal communications with you were under a different email address, ******************. I will follow up with you directly to that email address regarding your account.

Regards, 

***** *
Manager
Groupon Customer Support

11/27/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a car detailing Groupon Voucher at ********* ***** Detailing a couple of months ago. I used a promotional code, so what should have been a $60 groupon was around a $49 dollar groupon. I had some groupon credit that I received as a gift, so I had used that. A few months later, I set up an appointment with the vendor, stating i had a groupon and would bring in my car prior to an international departure (I was going to drop off my car there as I live far away, and it would take a day to detail the car). When I attempted to bring in my groupon to the vendor however, he said that he could not accept groupon vouchers due to a disassociation with the company, and that to reach out to Groupon as they were issuing out refunds. Groupon never notified me that my Groupon was cancelled, and I could not go back home without my car detailed as I would miss my international flight. Therefore, I paid in cash $60 for the car detailing (please see attached receipt from vendor for this payment). When I contacted Groupon customer support later, I requested for a refund in cash due to these circumstances (as I do not consider Groupon Bucks legal tender, I wanted a refund of the tender I actually ended up paying with for the service, the $60 in cash). However, they stated they were unable to perform such a refund, and attempted to only refund me the original $48 in Groupon Bucks I used to purchase this voucher. This is an unacceptable solution as the proposed refund does not equate to the actual cash I paid to fulfill this service. This issue stemmed with a separate issue between Groupon and the vendor - as the consumer, I came in expecting to be able to use my Groupon, and only my Groupon, to fulfill this service. I was not notified in any way of any sort of disruption to this Groupon - if I was notified, I could have made alternative plans, and just cancelled my original Groupon and received a regular refund. Instead, I was forced to drive almost an hour to this location, and my schedule depending on dropping off my car for a detailing. I believe this is a justifiable case for the settlement I am requesting, the cash/check refund of $60 that I paid in order to fulfill the original service request.

Desired Settlement: I am requesting a settlement of $60 in cash/check. I do not want Groupon Bucks, as I do not consider that the same tender as what I had to pay to receive this car detailing service.

Business Response: Hi *****,

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. We appreciate receiving feedback like yours, as we use it to review the deals we run on our site.

I see that we've had reports of them refusing to honor Groupons. In circumstances like this, we typically need to reach out to the business before issuing a refund. We want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended. Unfortunately, we haven't been able to resolve the issue with the business. At that point, we've decided it's best for our customers to cancel this deal and offer a refund to anyone who was unable to redeem their Groupon. We were in the process of notifying our customers, but we want to make sure you are taken care. And it looks like when you made your original purchase, $47.20 in Groupon Bucks was automatically applied. We are only authorized to issue a refund to the form of the payment used for the original purchase.

Additionally, I see that $11.80 promotional discount was applied to this order. When a promotion is applied to an order, we generally can't reinstate it for future use after your order has been refunded. You can visit www.groupon.com/pages/md-discount to read more about the promotions we offer.

However, because this Groupon didn't work out through no fault of your own, I'm happy to make sure you still have an opportunity to use your promotional discount. I've gone ahead and issued $11.80 in Groupon Bucks for you to use within the next 180 days. This credit to your Groupon account will automatically apply at checkout once you're ready to make your next purchase. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.

I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help.

Regards,

******* N.
Manager
Groupon Customer Support

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the attempt to resolve this issue with at the minimum, a match of Groupon Bucks to the $60 in cash I ended up paying. However, this still does not get around the fact that I do not want Groupon Bucks as my resolution - the $60 cash I had to end up paying the 3rd party is what I want to recoup. I would rather Groupon take back their Groupon Bucks, and corporate write a check out to me for the $60 of cash that I paid for this vendor that Groupon is having issues with. I do not know what the issue is between Groupon and the vendor, but I believe it is Groupon's responsibility to either resolve it, or immediately contact all recipients of this voucher to not physically go down to this vendor until the issue is resolved. If I had decided to not pay the cash for the car detail, not only would I have wasted both time and money for the gas ride there (1.5 to 2 hours round trip drive), but I would have also missed my airline flight. This wasn't a simple choice of just shrugging and going home when the Groupon didn't work, and I'm sure many others face this dilemma when attempting to redeem this voucher. I've attached a copy of the receipt that was issued to me by the vendor for the car detail. I hope BBB can expedite this resolution of a $60 cash refund. Thank you. (***************.jpg)

Business Response: Hi *****,

I'm truly sorry for any inconvenience this has caused. I can totally understand your frustration.

Unfortunately, any funds you paid directly to this merchant will have to be refunded by them. We do not have the ability to issue a refund for a fee that was not paid to Groupon. Regarding your Groupon purchase, that was placed using Groupon Bucks redeemed from an external Gift Card. Since this was not paid in cash, we are unable to refund you in cash. 

You currently have $41 in Groupon Bucks in your account. These will never expire and will apply automatically to your next purchase. 

Again, I sincerely apologize for any trouble this has caused. Thank you for your understanding.

Regards,

***** S
Manager
Groupon Customer Support

11/27/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchase a buy one get one for Muscletech preworkout on 10/18/15 for $32.99. This groupon deal was for 2-30 serving containers flavor ice rocket freeze for which should of been 60 servings each or two containers. I received the product in the mail on 10/21/15 and only received one container which is 30 servings. On the shipping receipt it states quantity-1. In the description it says Anarchy 30 servings Icy Rocket Freeze 2 pack. The item number is ************** Order line # *********. I emailed groupon support several times and they stated they are unable to ship missing items at this time. I told them several times it was not missing the order was packed wrong and never shipped. They then stated instead of refunding the money, they would give me a groupon credit for $16.50. I received another email stating that I could return the product for a refund and I advised them that I have already open and used the product and I just wanted the other half of my order. They replied back and stated that they are are able to offer replacements in certain cases, but no in this case. I emailed back and stated again that this was not a replacement, it was simply the other half of my order. The response email I received stated that they are not equipped to offer replacement or exchanges at this time due to limited inventory. I then replied and stated I would be happy with a different flavor. I also asked why would they complete the order, take my money and only ship one of the containers if there was limited quantity. I asked if there was limited quantity then why was the deal still available for purchase. I made the payment through the groupon app with my debit card. The customer support employees that I talked to were ****** ***** *********** ***** *** ***** **

Desired Settlement: I would just like the other half of the product I ordered and paid for shipped to me without any other problems or time taken away from me.

Business Response: Hi *****

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. 

Your refund processed successfully on 11/1 to the card ending in 7091. It should appear on your statement as a refund from Groupon, Inc.

Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.

Unfortunately, we're unable to expedite this process.  If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.

I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.

Regards, 

******* *
Manager
Groupon Customer Support

11/27/2015 Advertising/Sales Issues | Complaint Details Unavailable
11/27/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Unable to use the 'promo code' box @ checkout

Desired Settlement: Credit me $10.00

Business Response:

Hi,

 

Looks like the customer had trouble using our promotional code. We have issued the promotional bucks in Groupon credit and also have communicated the same to the customer.

11/27/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: In August, I bought a new compact washing machine from Groupon that was delivered with dented sidewalls. I requested a return and support said no return on appliances. Several emails later get escalated to a supervisor who approved the return but no *** pickup. I had to carry the machine down two flights of stairs and injured my back while trying to wiggle it into the rear of my Mercedes, which didnt fit. Had to carry the machine back up the stairs. Several emails back and forth and they approve of *** pickup, but I have to pay for it and they will credit me with Groupon Bucks. September 16th *** picks up the unit. 43 days pass, multiple emails with promises to be credited within 10 days and today receive an email that my refund has been processed. Ten more days. Lesson learned. NEVER EVER purchase anything from Groupon, EVER, AGAIN!

Desired Settlement: Refund

Business Response: Hi **********

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I am terribly sorry to hear about the experience you've had.

It looks like your refund processed successfully on 10/29 to the card ending in ****. It should appear on your statement as a refund from Groupon, Inc.

Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.

Unfortunately, we're unable to expedite this process.  If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.

I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.

Regards, 

******* *
Manager
Groupon Customer Support

11/25/2015 Advertising/Sales Issues
11/25/2015 Advertising/Sales Issues
11/25/2015 Problems with Product/Service
11/25/2015 Billing/Collection Issues
11/25/2015 Problems with Product/Service
11/25/2015 Problems with Product/Service
11/24/2015 Problems with Product/Service
11/24/2015 Guarantee/Warranty Issues
11/24/2015 Problems with Product/Service
11/24/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Several months ago, I purchased 7 Gpasses to the Who concert originally scheduled for Thursday, October 8, 2015. I have purchased Gpasses before, so I wasn’t worried. When it was announced that the concerts would be rescheduled due to ***** ******** illness, I contacted Groupon to ask what my options were. I was told that if the concert was cancelled outright, I would receive a refund, and if it was rescheduled, that I would be able to use my Gpasses for the new date. I replied to that email (Sept. 22), because I had been unable to print my Gpasses, and wanted to ensure that they would be available to print closer to the rescheduled date. A representative responded and said “I’m really sorry for the trouble, and thanks for bringing this to our attention. We’re currently working to resolve this issue for you. As soon as we have an update, I’ll let you know!” On Sept. 30, I received an email from Groupon (which I assume was sent to everyone who had purchased Gpasses to this concert), stating that the concert was rescheduled, and that the deal was updated on your site. If I wanted a refund, to let you know, otherwise my Gpasses would be good for the new date. So, my question was answered, and I assumed that would be the end of it. You can imagine my surprise when, on Oct. 2, I arrive home after a long day, and there is an email from Groupon saying my refund has been processed, along with an email from the representative who had emailed before saying, “I’m really sorry for any trouble this has caused. I’ve just issued you a full refund and removed this Groupon from your account”. I immediately tried to call Customer Support, but it was closed. I sent an email back saying that I had not requested a refund, and that I wanted the tickets, but the response back was that they were sorry, but I was out of luck, and gave me 5 Groupon bucks. That is NOT acceptable. I called the next day, and after waiting 2 hours for a call back, I spoke to a very understanding gentleman who tried his best to get me my tickets back, but was unable to. I asked him if I could have the number to speak to a supervisor, and he said he would leave a message for someone to call me back. He then gave me $20 Groupon bucks, and admitted that really didn’t help me out much. On Monday, Oct. 5, a supervisor called me, and said they would look into why the employee cancelled my tickets when I had asked about printing them. He said there was nothing Groupon could do about getting me my tickets back, and if I wanted to get tickets, I needed to buy them at full price at Ticketmaster. I told him that since Groupon canceled my tickets, it was up to them to get me new ones. I asked if Groupon could let me know if the concert became available again closer to the new date. He said no – it was my responsibility to keep checking to see if it became available again. I asked if there was anyone else I could speak too, and he said no. He was the highest up person at Groupon that I was allowed to speak to. He finally did give me the address to mail Customer Service, and told me it wouldn’t really do any good, because it was still contacting Customer Service. I expected a much higher level of service from Groupon, and I am extremely disappointed, and very angry about this. Because of an error on the part of one of your employees, I am being penalized. I ordered the Gpasses because I cannot afford to purchase the tickets at full price, and to be told that I now have to DUE TO AN EMPLOYEE'S ERROR is UNACCEPTABLE. I now have to explain to my father, sisters, and brothers-in-law why we no longer have tickets to this concert that was supposed to be a family event. Other than the one gentleman who tried to help me, everyone else has basically said “Too bad, so sad”.

Desired Settlement: I expect my tickets to this concert, which I will gladly pay the original amount of $304.15.

Business Response: Hi ********
Thank you for your email and my apologies for any trouble you have experienced.

As we explained, unfortunately, we aren't able to purchase the deal for you. We're only able to offer a limited number of Groupons for any given deal, and this one sold out pretty quickly, I'm afraid.

To help make up for the trouble, I have issued an additional $20 in Groupon Bucks to your account. This credit will be available for you to use shortly.

Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.***********************

I know the Groupon Bucks issued will not make up for the disappointment faced with this purchase, and we are very sorry for the inconvenience caused.

I sincerely hope you find your next Groupon experience to be more enjoyable! 

Thanks for your understanding.

Regards,

************* *
Manager
Groupon Customer Support

Consumer Response:

 
Complaint: 10944753

I am rejecting this response because:

Continuing to give me additional "Groupon Bucks" and apologizing for my "trouble", does nothing to rectify this situation. What it does is make me angrier.  I am not asking you to purchase the deal for me, I am asking you to get me the tickets that I had already purchased, and someone at your company decided I shouldn't have.  I am willing to pay the originally agreed upon price.  I don't care if the deal is not available anymore.  You screwed up, and you need to fix this.  I will not be satisfied until I have the 7 tickets returned to me.  If that means your company has to pay the difference to get them at full price, then that is what you must do. 


Sincerely,
******* ****

11/24/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: We purchased a service (**** ***** - Graphic/Web design) through Groupon in March of 2015, unbeknownst to us this company is in Australia. They were to do our webdesign, logo, search optimization, and multiple other forms of setting our company up for advertising via internet. Nothing but a logo was designed and that took a very long time, communication was awful, they kept not answering emails promptly (if at all). They convinced us to purchase more of a package and we would get more services. THey never provided the initial services, nor the additional services and then took our credit card info and started charging us a monthly fee of $60 to get expedited service. We had a terrible time getting them to stop and they would not refund our money. I've contacted Groupon twice and they keep telling me that they got in touch with PinkZebra and that **** ***** will get in touch with us (as we are completely unable to get in touch with them ourselves, yet they are able to get in touch with them). No one has gotten in touch with us. I've also had excessive issues with Groupon with billing issues as a result of this purchase. We are out over $1200 as a result of this purchase. I am very concerned that Groupon is now representing products that produce phishing scams. That is what this appears to be. It's been a nightmare and we have lost probably 10k in income as a result of not being able to advertise our services as we have needed to.

Desired Settlement: We are asking Groupon to stop representing **** ***** - and to tell them they need to refund us the fees we have paid them. I want Groupon to refund our money once they have helped us get our money back from ********** It is my understanding that Groupon can not help us get in touch with this company once we receive a refund. We want all of our money back we have waited patiently since March of 2014.

Business Response: Hi *********

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I apologize for any inconvenience. I'll make sure that your feedback is communicated to the right people who can address your concerns directly with the business.

I want to assure you that we review the companies we feature by checking places such as *** *** ****** and the BBB for any negative ratings. We also check ***** *********** and local media for user and editorial reviews as well as ********* ********* and other social media sites. While recently posted negative reviews may not have an immediate impact on already scheduled deals, they are taken into account when we decide which merchants to work with in the future. We do our best to feature businesses that see Groupon as an opportunity to gain loyal customers as well as advertise their services, and I'm so sorry that you feel let down by this particular business.

We stand by all of the businesses we feature and the deals we offer, but if you ever have a bad experience with the service you receive when using your Groupon, we'll be more than happy to work with you toward satisfaction. If you haven't already, and feel it's necessary, you can also provide your feedback on ratings sites like **** or ***********

Again, I'm sorry for any trouble or frustration, and we truly appreciate your feedback. Please let me know if there's anything else I can do to help.

Regards, 

******* **
Manager
Groupon Customer Support

Consumer Response:

 
Complaint: ********

I am rejecting this response because:

 

You continue to represent this companies business.  After more research I am seeing other ratings from consumers saying they are having the exact problem.  Groupon is able to get in touch with **** ***** ** ********** - but you will not help me get in touch with them.  They do not answer my calls or emails.   We are out over $500.   

Sincerely,

******** *******

11/24/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The company advertised with the promo code TGIF $19.99 + 25% off with the code. I entered in the code, and it only gave me 8% off. I received $5 off for a $59.99 purchase. This is bait and switch. After contacting the customer service team they said it didn't fall into their "guidelines" which are very vague and pretty much covers any interpretation they make.

Desired Settlement: I just want the price difference credited.

Business Response: Contact Name and Title: ******* Manager
Contact Phone: ************
Contact Email: *******************
Hi *****

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble.

I am very sorry for the confusion but unfortunately the TGIF2 promotional code was only good towards a single voucher so even if multiple vouchers are purchased, this discount will not apply beyond the first voucher.

We are sorry for the frustration this has caused and appreciate your understanding.

Regards,

******* *
Manager
Groupon Customer Support

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
Because it is clear bate and switch, and it states no where that it is only good off one item.

You wouldn't buy a ticket to go by yourself, so they are doing this and counting on people to buy more than one for an event and saying +25% (*******************)

Business Response: Hi *****

We're so sorry for the trouble.

This particular promotion code, TGIF2, was eligible to be used up to 3 times. However, according to the terms listed on the banner on our website, it was only valid on 1 unit per transaction, but could be applied on up to 3 transactions per customer. Since you purchased a quantity of 3 in 1 transaction, it only discounted one of your Groupons, giving a discount of $5. Each Groupon would need to be purchased separately, applying the promo code to each purchase, to apply to all 3 Groupons.

We apologize for any inconvenience this caused. I've gone ahead and issued $10 in Groupon Bucks to make up for the other 2 Groupons you purchased that weren't discounted.

This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www.groupon***************, your Groupon Bucks balance is displayed in the top right.

Please let me know if you have further questions.

Regards,
***** *
Manager
Groupon Customer Support

11/24/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On October 9 I received a confirmation that "I" ordered $241 worth of Mac power chargers. I got onto my account and noticed that "**** ************ ****** at **** ****** *** ***** **** ** *****" had purchased these items on my account. I immediately contacted Groupon and requested to close my account and challenge the order. I was able to cancel the order, however, my request to close my Groupon account was denied. I requested that my account be closed a second time, as clearly someone was able to hack into it and purchase items DESPITE the fact that they did not have my current billing address or shipping address or even the same name. I was told they would have to discuss it with a supervisor. I sent a third request via email (they will not take phone calls) and never received any reply. I would like my Groupon account closed and the fraud investigated. I cannot believe there is no way to go online and shut an account. This is a terrible business practice that required me to cancel my card and file a claim through my bank.

Desired Settlement: I would like them to close my account and to make the online closure of accounts a feature for future buyers. I would also like them to require that anyone purchasing on an account use the current shipping or billing info, and if they do not, require the entry of the full credit card.

Business Response: Hi ******,

Thank you for reaching back out to us through the Better Business Bureau. 

I have reviewed all past correspondence and I'm sorry for the trouble it took to close your account. I can confirm this task was completed on 10/17 and your account is no longer active. 

If you would like your account reactivated, simply let us know. We strongly suggest that you use an email address other than the one originally associated with it and use a strong, unique password—a password with a mixture of upper- and lower-case letters, numbers, and symbols. 

Alternatively, if you would like this account to remain deactivated, we can email you any Groupons that you have yet to use.

My apologies again for the trouble. If you have any additional questions, please let me know.

Regards, 

Megan S
Manager
Groupon Customer Support

11/24/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: The groupon offer for ring candles was false advertising. The offer did not state that you can only select from a very limited candle scents. There are less than two web pages available to pick from. Much less than the regular selection. The groupon offer also pictured candle scents that are NOT available after you buy the group. Example - The coconut scent is in the picture on groupon.com when you buy the groupon. When you go to redeem the groupon you can NOT pick the coconut candle.

Desired Settlement: Refund the purchase price

Business Response: Hi Doug,

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. 

It is never our intention to mislead anyone about the value of a Groupon. We appreciate your feedback as it helps us improve our deals moving forward.

Per your request, I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.

Please let us know if you have any further questions.

Regards, 

Brette V
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10964535, and find that this resolution is satisfactory to me.

Sincerely,

**** ****

11/23/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I am attaching an on-line conversation I had during a chat with a representative from GroupOn: [DS] Issue: You have discounts available that the company/group providing the service is unaware of? I reached out directly to the provider to get clarity on what was covered. It was shared they did not have any GroupOn deals at this time ? I find this concerning especially seeing I purchased a GroupOn without calling the provider first to see if this was in fact in place? I am hoping even if not they will honor the coupon. This is giving me pause to use this site as this is not fair to the business or the consumer. Can you please share how this might have happened? I have shared the link with the business and am sure they will be reaching out as she has had three other potential clients trying to utilize your GroupOn. [DS] Beverly Jo H [DS] XXXXXXXXXX Kickboxing Up to 76% Off Fitness Classes at xxxxxxxxxxx Kickboxing Classes a variety of fitness classes, including ****** Bootcamp, Prenatal Fitness, Mother and Baby Fitness, and Fighter Training (2.6 miles) $200 $55 VIEW DEAL [DS] I copied and pasted the offer. [***** M.] Thank you for contacting Groupon. My name is ***** ** [DS] ***** - I was working with someone else - Beverly Jo - I think - and I dropped the chat. She was looking into this for me and said she would be back. [***** M.] Hello DS. [DS] Have you read what I shared above? [***** M.] I am so sorry for what happened. [***** M.] I'll be more than happy to check this deal for you. [***** M.] Just to make sure, are you referring on this deal https://www.groupon.com/deals/xxxxxxxxxxxx? [DS] I am assuming yes .... do not want to open as that is what knocked me out of the chat last time. [DS] The salon is owned by CR and is located in Xxxxxxxx,XX. [***** **] Okay. With regard to discounts: Groupon only sells the voucher. [***** M.] Then, after you purchased the Groupon, you will have to contact the merchant to redeem this Groupon. [DS] I get that - but shouldn't the merchant be aware of the offer and approve it? Or are you paying the difference ? You are offering their services at a discounted rate - that surely must have to be pre-approved by the merchant and in this case it was not and is not? Please clarify. [***** M.] For example, if you purchase this deal for the amount of $50, there's a certain value that you will get only. [***** M.] Beyond the offer, it's merchant's digression. [DS] The price is $55 and it states 6 weeks ..... so what are you talking about? [DS] This is totally false advertising. Who is responsible for this site? [DS] Who is your supervisor? [***** M.] DS, the link I sent to you has an offer of $55 for six-week fitness session for one person ($200 value). [***** M.] The above details I gave you is an example since I am not sure if you are referring to the deal as I sent. [DS] Correct .... then why on earth would be it be at the merchants discretion to honor? [***** M.] Now, if you ask for specific information about this deal, please directly contact the merchant. [***** M.] As long as you present your Groupon upon redemption, you will get that offer. [DS] The merchant is claiming this offer has not been approved by her? That is the issue. [DS] At who's cost? She has not approved this discount? [***** M.] Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services. [***** M.] I can only discuss the information given by Groupon. But if it about the price and the deal specifics, please call the merchant. [DS] ***** - thanks for your help. I will be sharing this conversation in its entirety with the better Business Bureau.

Desired Settlement: If BBB continues to see reports from merchants and/or consumers I would hope that this website would be shut down. Making offers without the merchants consent is absurd. Based on their staffs responses to my inquiry leads me to believe that this might in fact be the case. She stated that I needed to take it up with the merchant as it was their responsibility to honor it and they could alter the conditions if they so choose??? Absurd! I can't believe that this site would be allowed to put a merchant in such a situation. The merchant has a business to run and I am sure does not want to offend potential or current customers by not honoring something, even though they have not sanctioned the discount - again absurd!

Business Response: Hi *********

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble.

Our Merchant Support Team works closely with our merchants when offering Groupon deals through our site, and deals are not created or offered without merchant consent. While we have not received any other reports of this business not being aware of their Groupon offer or not accepting Groupons, we certainly take these types of issues seriously. If a merchant has a deal offered on the Groupon site that they did not intend to offer, we ask that they contact our Merchant Support team directly so that we may resolve any issues.

Thank you again for contacting us, and I'm truly sorry for the confusion. If you have further questions, please let us know.

Regards, 

****** *
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *****

11/23/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I bought the "******* Extreme Plus 64GB Micro SD Set of 10" on the groupon,at oct 12, 2015 at 02:04 PM (https://www.groupon.com/deals/gs-*******-extreme-plus-64gb-micro-sd) Order ****************** Now I still don't receive these products, and I don't think that I can get them. The merchant said that they shipped the products from Canada 2 weeks ago, however, I don't get any tracking number or any proof of shippment. During the 24 days, I try to contact the groupon support(support@groupon.com), and they told me that this Groupon Goods item is sold by a 3rd party merchant. In this case, if you want any further information, you should contact the 3rd party seller themselves. But I have contact 3rd party seller for about thousand times and I just get one automatically reply! I thought this wes a fraud, and the seller never really shipped the product. They said this shippment didn't get tracking number, so you cannot get the information. Now I want to get my refund.

Desired Settlement: refund my order

Business Response: Hi ********,

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. 

We were able to confirm that there was some sort of issue with the fulfillment of your order, so the merchant cancelled and refunded your purchase. Your refund was processed on 11/15/15. Please allow up to 10 business days for this to be reflected on your statement.

I apologize again for any trouble this situation has caused, and thank you for your patience while we worked to get this resolved for you. If there is anything else we can assist with, please let us know!

Regards, 

******** R
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *****

11/23/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a voucher for a hiking tour through Groupon. I tried scheduling a time to go after purchase but was unable to lock down dates to to my work schedule. I then found out I have three herniated discs in my lower back so would be unable to go on any hiking trip anytime soon. I contacted Groupon in order to get a refund seeing as I never was able to use the service I paid for and was informed that they could not issue a refund via email. I then called the number for them and was able to speak with someone who said they could give me credit for their site, but no refund. I very rarely use this service so that would not be in my favor. I was also told I could use the coupon for the amount paid, which was $90, to still go on the hiking trip. Again, I will not be going on any hiking trips anytime soon. So now now I am out the original $90 and have no service or anything that was used. I tried handling this internally with them only to be told they could not do this.

Desired Settlement: I would like a refund of the $90 I paid for the voucher that was not used and never will be used.

Business Response: Hi *****

I am responding on behalf of Groupon's management.

I checked your account, and it looks like we had already refunded your order to Groupon bucks on 11/05 and then these bucks were used in purchases on 11/05 and 11/06. Groupon Bucks are automatically applied to purchases, so it's possible you used the credit without realizing it. Due to this reason, we will not be able to refund your card. 

I hope this helped, but feel free to let me know if you have any more questions.

Regards,

***** **
Manager
Groupon Customer Support

11/23/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Dear Sir or Madam, On November 11th, 2015, I purchased a Groupon for a cost of $16 and with a value of $30 (for ** ******* Restaurant in Windsor, Ontario). When I checked my credit card after the transaction was complete, my card was charged $21.78. I sent an email to customer support at Groupon asking why the discrepancy and they told me that the charge was in US funds, hence the difference in cost. They told me that if I do not see a "C" in front of an amount, then the amount is in US dollars. I then sent an email stating that I didn't see a "C" in front of the $30 dollar value of the Groupon, therefore the value would also be in US funds? They did not reply. I sent a couple more emails for a reply and even asked to have it escalated to a manager / Sr. manager. Again, I didn't here a thing. It's been 5 days since my last correspondence to / from Groupon. I called the restaurant (La Guardia) and they told me that the value of $30 is in Canadian funds, which would make sense since it is a Canadian restaurant. My issue is the advertising, the Groupon specifically says "save $14". Whether you paid in US funds ($16) or Canadian funds ($21.78) you are not saving $14 as the value of $30 is in Canadian funds. This is false advertising and very misleading. Over 300 Groupons have been purchased for this specific voucher and everyone will not receive the advertised savings. Here is the link for the advertisement: https://************************************************-1 This is not right! Thanks, ***

Desired Settlement: My actual desired outcome would be for Groupon to reimburse everyone that purchased this Groupon, the difference in cost that would actually make the savings be $14 US, as per their advertisement.

Business Response: Hi *******

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. 

The Groupon deal purchased was correctly set up to charge purchases in U.S. dollars. Your bank may require exchange rates and/or conversion fees if the deal is purchased with a Canadian credit card.

We'll always indicate if a deal is charging in Canadian dollars by including the letter "C" before the dollar sign in the price. If that letter "C" doesn't appear before the price, that means the deal is processing in U.S. dollars. 

The deal indicates a $14 discount due to the overall value being $30. Since conversion fees & exchange rates are charged by the banking institution and not by Groupon, they are not taken into consideration when determining the value or discount of the deal. For this reason, we will not be able to honor your request for a refund of $5.78. 

We appreciate your feedback, and my apologies again for the inconvenience.

Regards, 

****** *
Manager
Groupon Customer Support

Consumer Response:  
Complaint: ********

I am rejecting this response because:

Re complaint #*********

 

Dear Sir or Madam,

 

Were you able to add my rejected message to my file for the business to view? I apologize by not adding it to my “reject response” as I sent it without entering my response. As per below, my ‘reject response’ to the business is as follows:

 

Hello *******

 

This is the piece that I do not understand. You advertise a Groupon savings of $14, correct? The Groupon value of $30 IS IN CANADIAN FUNDS even though you did not put a ‘C’ in front of the amount. I called the restaurant and they confirmed this. So how can someone be saving $14 as your advertisement claims?

 

How about we forget that I paid in Canadian funds. Let’s just say I paid the $16 in US funds (rather than the equivalent of $21.78CAD), my voucher is worth $30 CANADIAN.

So basically you’re saying that the difference between $30CAD and $16US = $14US? Sorry, that does not make sense. That $30 CAD = approximately $22.50US.

$22.50US - $16US = $6.50US…..that is definitely not even close to the $14US that you advertise.

 

I really cannot make this any clearer. This issue with your advertising is that you’re charging a US dollar amount for a voucher that is worth an amount in Canadian dollars (even though you don’t mention it with the “C”) and then you claim a savings of $14US. Your offer is misleading and is falsely advertised.


Sincerely,

****** *** *****

Business Response: Hi *******

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. 

I'm sorry for any confusion this may have caused. Even though this deal is available for purchase in Canada, the deal is correctly set up to charge purchases in U.S. dollars. If you purchase this deal with a Canadian credit card, your bank may require exchange rates and/or conversion fees.

The original value and discount are all listed according to USD because we'll always indicate if a deal is charging in Canadian dollars by including the letter "C" before the dollar sign in the price. If that letter "C" doesn't appear before the price, that means the deal is processing in U.S. dollars.

I am sorry that I wasn't able to provide you with your desired outcome in this matter.

I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. 

While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. 

Regards, 

******* *
Manager
Groupon Customer Support

11/22/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On 9/19/1015 I bought a 26 week Sunday subscription to the ******** Register Star from GROUPON. I have made several calls to both to try to get my newspaper delivered. As of this date 11/15/2015 I still have no solution from either GROUPON or the ******** Register Star.

Desired Settlement: I would like it paid back to my credit card which I have already paid the bill. I do not want them to give me a credit as I will not use them again.

Business Response: Hi *****,
Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble.
In reviewing our most recent correspondence, it looks like our Resolutions Team has made several attempts to reach out to the business on your behalf, the last attempt being 11/11/15. We expected the business to reach out to you within 3 business days of that date.
If you have not yet heard from the business, please let me know. Because we have made several attempts to contact this business on your behalf, if you have not yet heard back, our next step would be to move forward with processing a refund to your Groupon account in the form of Groupons Bucks, or to your original form of payment. Please let us know if you have not yet heard back, and which method you would prefer for your refund.
As an apology for the continued delay, I've also added $5 in Groupon Bucks to your account. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account atwww.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.
My apologies again, and we look forward to assisting you further.
Regards,
****** V 
Manager 
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10953321, and find that this resolution is satisfactory to me.

Sincerely,

***** ******

11/22/2015 Billing/Collection Issues
11/22/2015 Problems with Product/Service
11/22/2015 Delivery Issues
11/21/2015 Problems with Product/Service
11/21/2015 Advertising/Sales Issues
11/21/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a Groupon for a local restaurant. The expiration date was specified at November 13th, 2015 on the web site accessible via my account page. I printed the coupon with that date and planned to use it on November 13, 2015. On November 13th, 2015, I logged into the Groupon site and the expiration date had changed to November 12th, 2015. I have the printed version of the coupon with the original expiration date of November 13, 2015 as well as a the coupon details page that also still has the original expiration date of November 13, 2015. I contacted Groupon twice and sent them the link to the page with the with the November 13th expiration and well as a photograph of my printed groupon with the November 13th expiration date via their chat support system, but they were unable or unwilling to confirm that the groupon was valid as specified by their own web site and printed materials. If needed I can support this information with links, images and chat transcripts.

Desired Settlement: I would like the Groupon to be honored with the posted expiration date. In the likely event that a resolution cannot be arrived at today, which is November 13th, 2015, I would like the expiration of the coupon to be extended so that I have the opportunity to use it. If this is not possible then I would like the value of the groupon to be refunded.

Business Response: Hi *****,

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. 

Unfortunately, it looks like there was a mistake on our website showing an incorrect expiration date of 11/13/15, instead of the correct expiration date of 11/12/15. Because the business agreed to the expiration date of 11/12/15, we will not be able to hold them to honoring the promotional value past that date.

However, because this was our mistake, I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.

I feel bad about this deal not working out how you'd hoped, so I've also added $5 in Groupon Bucks to your account to apologize for this experience. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.

If you have any questions, please let us know.

Regards, 

****** V
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ***

11/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: During a visit to Niagara Falls, ON. I found a Groupon for a magic show. I looked online at the show website to see how much tickets would normally cost and the dates and times of the show. It indicated that tickets were available that night. I also called the phone number and could only get a recording requesting my number and that I would get a return call. I purchased the Groupon for 11 people. About 40 minutes before showtime, I attempted to get in touch with show hall to double check the details as the Groupon only indicated that I should go to Will Call to pick up tickets. I still was only able to get the recording. I called the hotel that hosts the event and had them track down a person to talk to. That person said that the show has been sold out for 2 weeks and that I could not go by the website because it was run by another party. I asked her about a refund for my Groupon and she said to call Groupon within 24hrs and I would get a refund. At this point I am in another country and we are scrambling to make other plans for 11 people. I do not have wifi access at every location. So, when I get to the point when I can get online and go to the refund page (Well within 24 hrs of purchase (purchase around 4 or 5pm and attempted refund around 9am the next day) It indicated that refunds were only given on the same day as purchase of the Groupon. Attempted to get in touch with Groupon via Customer Service and there appears to be no way to get in touch with them. I would like a refund.

Desired Settlement: I would like a refund for my order for **** ****** at ******* Suites Hotel. USD $102.63

Business Response:

Hi,

Sorry for the inconvenience this has caused. Our Customer service reps have helped you in resolving this issue. Please contact us for further help.

Thanks

Consumer Response:


Complaint: ********

I am rejecting this response because:

The response was that I will not get a refund because the fine print states that there are no refunds after the purchase date. 

I purchased these tickets around 5pm for a 730pm show and requested a refund within 24 hours for a show that I was led to believe had availability.  I am on vacation only for the weekend in Niagara Falls.  Why would I purchase tickets 12 tickets only to find out 40 minutes before showtime that the show had been sold out for 2 weeks?  I had tried calling the phone number on the Groupon and could only get a recording. 

Sincerely,

********* *****

Business Response: Hi ****,

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. 

I apologize for the frustration, but unfortunately, I'm not able to issue a refund in this situation. Our GrouponLive deals are available to you through a partnership with Live Nation and are considered ticket purchases. As such, they are non-refundable after the day you buy them.

We always want you to be aware of all the conditions for a deal before you make your purchase. That's why we included a "Fine Print" section on the deal page, www.groupon.com/deals/gl-fallsview-group-4. In this case, the restriction in question is: "Refundable only on day of purchase."

While I won't be able to honor your request today, you can certainly give this away as a gift. Just let us know the name of the person who will be redeeming the Groupon. If we have this information at least 24 hours before the day of the show, we'll be able to change the name on the Groupon for you. The name on the Groupon must be the same as the person redeeming it at the show.

Please let me know if you would like to give this as a gift or if you have any other questions.

Regards, 

******* M
Manager
Groupon Customer Support

11/21/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have been a member of groupon for several years, and someone hacked into my account a couple of months ago and made a large purchase using my account. Luckily, I identified it at once and attempted to contact groupon immediately. I also put a stop payment on my credit card for the unauthorized purchase and removed my credit card information from my account. Groupon was very slow to respond, but after a week plus they did respond and notifed me that they had cancelled my account. My account had credits amounting to more than $100 in purchases which were still mine to use, which in outright and unilaterally cancelling my account they took from me with no recourse. They email that they sent said that they could assist me in setting up an alternate account (perhaps transferring my coupons for goods?) I don't know because more than 4 weeks after my follow up request to do so, they have yet to acknowledge or respond in any way. Terrible customer service and they had no right to take my coupons that I had purchased.

Desired Settlement: I would like to be refunded the amount of any coupons that I will now not be able to use due to Groupon closing my account (they may have expired), and I would like the credit amount back on other purchases I have made but did not use. I would also like some recompense for my trouble - for Groupon not keeping my account safe in the first place, and then instead of apologizing or assisting in putting it right, for adding injury to insult but taking my purchased coupons from me.

Business Response:

Hi ******,

Sorry for the trouble you had and I completely understand your frustration. 

Regarding the Canvas Print from **** ****** ****** Groupon, since you were unable to use this Groupon on time due to account closure, I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.

Also as we stated earlier, if you would like me to reactivate this account, I am happy to help. We strongly suggest that you use an email address other than the one originally associated with it. If you provide us with a new email address, we'd be happy to reactivate the account. If not, we can reactivate the account with the previous email address. Please let us know which option you prefer.

Alternatively, if you would like this account to remain deactivated, I can email you any Groupons that you have yet to use.

My apologies again for the trouble. If you have any additional questions, please let me know.

Regards,

*************
Manager
Groupon Customer Support

Consumer Response:


Complaint: ********

I am rejecting this response because:

While I thank you for refunding me the canvas prints, I still do not have the other groupon credits. While I know they are expired, I believe that I retain the face value of the coupon to be used with the vendor or something of that nature, and I would like to have that credit.

Also, yes you promised me that you could reactivate my account but I have no idea how to do so or how to reach you (save that I did get a response here to this complain).  When I wrote back asking you to reactivate many weeks ago, I received no response over these many weeks. Groupon customer service is nearly impossible to reach - impossible apparently by phone or any other means of communication, and nearly impossible to reach by email. My experience is that Groupon appears to disregard email communication routinely and only rarely has customer service acknowledged or responded to the occasional request I have had reason to make over the years. Again, my request of many weeks ago to reactivate my account was disregarded.

I do sincerely thank you for responding here now.. If you can remedy these other issues, we can call the case closed and I will simply chalk all of my time and trouble up to experience.  I will open a new account under te.le.**********@gmail.com; you can let me know there, or here at BBB,  how you will reactivate my account and let me know if that restores my face value credit with the vendors involved.

Thank you I appreciate your help!

******

******


Sincerely,

****** **********

Business Response: Hi ******,

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. 

I am reaching out to you directly at te.le.**********@gmail.com to assist with reactivating the account with a new email address.  All your previous purchases will be available in the new account so you will still be able to use any and all vouchers that have yet to be redeemed.

Thank you for your patience.

Regards, 

******* *
Manager
Groupon Customer Support

11/20/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On September 27 2015 I ordered a mattress through Groupon Goods. I ordered the ********* Synergy memory foam mattress size queen. When the mattress was delivered on October 5 2015 I received a ********* Exel memory foam queen mattress instead of what I had ordered. I have contacted Groupon at least ten times by both email and phone and have not yet gotten a resolution. Groupon is "urging patience" and insisting the Groupon Goods team is still investigating, despite me bringing this to Groupon's attention a month ago. If Groupon cannot support the products they sell at retail price, they should offer a discount on the products or refrain from selling things they cannot support.

Desired Settlement: I would like the mattress I ordered, the ********* Synergy premium memory foam mattress, size queen, to be delivered.

Business Response: Hi ***,

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. 

It looks like you've been contacted by a member of our Groupon Goods support team since submitting this request. Luckily, it looks like they were able to arrange a replacement and it is on its way. You can view the tracking here:

https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=1****************6&loc=en_us

Thanks for your understanding and please don't hesitate to reach out to us if you have any questions in the future.

Regards, 

***** H.
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have received the replacement mattress and now have the mattress I ordered.  Thank you for your assistance.

Sincerely,

*** ******

11/20/2015 Problems with Product/Service
11/19/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My first ever attempt to use groupon I tried to purchase a gift card for 5 dollars. I never recieved this card and went back and forth with their customer service for months trying to figure out what happened to my gift card I purchased. I was told on 3 seperate occasions the card was sent or re sent and I should wait another 2 to 3 weeks for it to arrive. After close to 6 months Groupon issued me a refund in Groupon bucks even though I insisted I did not want the refund in groupon bucks. They said it was my only option and gave me a refund in the form of groupon bucks. When this refund was issued to me there was never any mention that it would expire. When I went to use my refund the other day I noticed it had dissappeared. Not only did I not receive the gift card I ordered but my refund that Groupon issued me in the form of groupon bucks which forces me to use their service again is now gone. After my first experience trying to use Groupon I could never reccomend this site to anyone. They did not send me the card I ordered then they issued my refund in groupon bucks and now they have taken the groupon bucks away never giving me a chance to use my refund. There was no mention these groupon bucks would expire. I am stunned this is how groupon would treat a new customer on their first ever attempt to use their site.

Desired Settlement: Would like my 5 dollars refunded or 5 my dollars in groupon bucks put back in my account. I have already wasted so much time with this already and now I have to go thru all this just to get my 5 dollars back. It is hardly worth the trouble just to get the 5 dollars back I am owed.

Business Response: Hi ******,

So sorry for the trouble and the frustration. I've checked your account and can confirm that you currently have a total of $21.01 in Groupon credit. This credit is in your account and will apply to all purchases you make from this point forward.

Once again, we apologize for the frustration this situation has caused. Please don't hesitate in letting us know if we can assist with anything further.

Regards,
Groupon Customer Support

Business Response: Hi ******,

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. 

You currently have $28.41 in Groupon Bucks in your account. You didn't mention which gift card you were referring to in your ticket, but I see you were refunded $5 in Groupon Bucks for a ****** ****** gift card on 7/31. These bucks did not expire. They applied to your purchase for Two Teriyaki Bowls at Teriyaki Madness on 8/5.

I'm sorry for any confusion this caused. If you're referring to a different refund of if I can be of further assistance, please let me know. 

Regards, 

***** S
Manager
Groupon Customer Support

Consumer Response:


Complaint: ********

I am rejecting this response because:

Yes I filed a complaint regarding this in August and the Groupon representative that responded said they would would credit me with 15 dollars in groupon bucks for my troubles with the ****** ****** gift card but then they never followed thru and credited my account. Im not sure why they would say on the BBB website that they are going to do this and then never follow thru. When I tried to explain to them what happened and that I never received the 15 in groupon bucks I got no response. The BBB sent them notices twice with my response explaining this but Groupon never responded. 

Sincerely,

**** ****

11/19/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: In the beginning everything was perfect I thought I never found a better shopping apps their customer service was outstanding up until I put in I replied to a survey with negative feedback from there on out it was a nightmare are referring multiple people never had Credit the one Credit I received was because I called and had to provide all information including their email their name and when I referred them which is kind of frustrating when you send a mass text and don't know who actually signed up for it. So it goes on where the service slowly gets worse and worse at that point I'm not satisfied and every survey they sent me it says I have already taken. I purchased a scale that wasn't/isn't consistent. And cannot calibrate it, I called the manufacture as it comes with a year warranty and I was not able to get through to them after a few attempts. I called Groupon and they advised me to give the m3 business days to reach out to the manufacture. I called back 7 business days later to just get an apology and an offer to return the item. That was it. My time wasted is not refundable! Items lost during shipping items delayed in shipping items not as advertised or shown multiple issues I know they're not all Groupon fault but Groupon should take responsibility seeing as they promote others. Instead I've been left with a bitter taste towards Groupon and to other manufacturers. Mind you I've been active for about two months. It ends here.

Desired Settlement: willing to discuss with Groupon, depending if they even offer anything for all the issues.

Business Response: On checking the account the customer had a bad experience with the product she ordered, I have issued a refund and we have additionally offered inconvenience bucks to the account.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ***************

11/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: purchased a 9,000 BTU ****** Portable Air Conditiknee (Model YPN ONC Serial #******************) through Groupon on 08/18/15. I received the unit on 08/20/15. I installed and attempted to utilize the unit by 09/03/15. The unit never worked. Rather than cooling the room, it made the room warmer and caused a burning smell. Due to safety concerns, I immediately unplugged the unit, ceased use of it, and decided to return it. I exceeded Groupon's return policy by one day and attempted to contact ****** directly, via the phone number that was provided on the Warranty paper. The number was invalid. I made several attempts to locate a valid number and was unable to and contacted Groupon on 10/06/15. I was told I would receive a response within 72 hours and never received a response. I contacted them 1 week later, and was told no one had gotten around to looking into my claim. I called back 10/20/15 and was told that someone had looked into my claim but had forgotten to contact me. I was offered $15 credit for my inconvenience and given ******** valid phone number. I contacted ****** and was told to either pay to have the unit shipped to them for exchange or contact Groupon to return to them. I attempted to return to Groupon, but they do not issue refunds or exchanges after 14 days. I do not feel I should be held responsible for paying for shipping (that will more than likely exceed the amount I paid for the unit) when the unit never worked. I simply want to remove this dangerous machine from my home and feel I should receive a refund. Product_Or_Service: Portable Air Conditioner Order_Number: ********************

Desired Settlement: DesiredSettlementID: Other (requires explanation) I just want to receive paid return postage and a refund for the faulty unit.

Business Response: Hi ******,

Our goal is to ensure that our refund policies are fair for both our customers and the businesses we feature. Unfortunately, in this instance, your return request comes beyond the 14 day return window, and we are not able to offer a refund at this time. 

My apologies for any inconvenience or frustration this may have caused.

Regards,

****** *
Manager
Groupon Customer Support

Consumer Response:


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although I accept this resolution, it is strongly recommended that Groupon considers extending their small window for returns or refunds for large items that require installation. In addition to this, they should ensure all companies they are representing are reputable and are providing accurate information. Finally, all correspondence with Groupon employees should be conducted in a timely fashion. 


Sincerely,

****** *******

11/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a ***** Digital Slim **** Motorhead Cordless Vacuum from Groupon on October 31, 2015 for $264.98 including tax and shipping. It was listed in their offer as 'refurbished'. When the unit was received a week later, it was dead on arrival - defective. The terms of purchase were 'no returns unless defective'. We have tried to return the defective unit, but Groupon will not take it back or provide a credit.

Desired Settlement: We would like Groupon provide us with a working product. If they are unwilling or unable to do so we want a full refund of $264.98.

Business Response: We have responded to this complaint and this issue has been resolved. I'm sorry for any trouble.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They have provided me with a return authorization and have agreed to credit my account.

Thank you very much!

*** *****

11/18/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I identified to Groupon a print error two diff datesfrom a Groupon ticket that caused me to miss out on an event my family had planned for months due to event schedule. One would think after identifying this to the Groupon Supervisors, they would at the least offer a long-time customer a refund, but instead, I received a lack of ownership for misleading information on the ticket. I will not be using Groupon if this is the way you treat your customers. And note: yes, there are policies, but when it comes to situation that your policies do not specifically address, such as misprint or misleading info due to lack of info, this is where the company's care for their customers come into place and I do not think based on the business your customers provide you, paying a refund back would bankrupt the company. Instead, your supervisors in place are robotically operated, they cannot adhere to the customer loss of their hard earned money.

Desired Settlement: What I paid for the 4 tickets.

Business Response: Hi *****

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble.

In this case, notification of the date of the event was provided in three locations. The first is the date you personally selected from a list of available dates at the time of purchase, which was 10/08/2015. The second was the confirmation email we sent immediately after the purchase was processed, which also would have clearly presented the date you selected. The third location was on the printed tickets themselves, at the top where the option you selected was listed in large print.

Unfortunately, since we're only able to refund these on the day of the purchase, and since the date of the event you selected was available to you in multiple locations, we're unable to refund these tickets. I'm sorry for any inconvenience this causes.

If you have additional questions or if there's anything else we can do please feel free to let us know. We can be reached at ************ or by email at ********************

Regards,

***** **
Manager
Groupon Customer Support

Business Response: Hi *****

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. 

The two supervisors you spoke with pointed out that the title of the Groupon, listed in large font at the top middle, did state the correct date of 10/8/2015. Additionally, this date was selected by you when you purchased the tickets on our website. However, I was able to locate the image you sent showing the date of 10/9/2015 on the right hand side of the tickets and certainly understand how this would be confusing. 

We're very sorry this mix up happened and to make it right, I have just issued a full refund for the order back to your original form of payment. Please allow up to 10 business days for that to be reflected on your statement. 

If there is anything else we can do for you, please let us know. 

Regards, 

***** *
Manager
Groupon Customer Support

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

**** ********

11/18/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a ********* Groupon last year on June 13, 2014 for $5 which was worth $10. The promotional value was valid until Dec, 31 2014. We printed the Voucher/********* card e-gift and tried to use it twice before Dec, 31 2014 without success. We tried using it again in June 2015 and it did not work. My husband called ********* and they said that the card has not been activated. I called Groupon customer service twice before they escalated the issue. I had to spend 40 mints on phone each time with them and requested refund.They refused the refund and later agreed that the card security code was incorrect and will fix it. After a week I heard from them and they asked me to try the fixed card again. I tried using the card and it still isn't working. I also called ********* and they confirmed that the card is not activated by Groupon!I have spent enough of my time pursuing Groupon to get this resolved and am really frustrated with their customer service. Don't really want to deal with them anymore. They have charged me $5 for nothing. Expecting my refund for $5 asap.

Desired Settlement: Expecting my refund for $5 asap.

Business Response: Hi *******

I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustration. I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.

We appreciate you bringing this to our attention. We'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work with. 

I apologize again for the troubling experience. Please do not hesitate to let me know if there is anything I can do for you.

Regards,

************* *
Manager
Groupon Customer SupportTell us why here...

11/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought 4 getaways advertised @ $1,399 each (@1.33701 exchange rate). When I tried to book with ******** ******* (VE), I was told it was in US dollars (this was not clear on the groupon page - although it is stated in a webpage "All prices and fees are listed in US dollars..." @ https://www.groupon.com********************************** Planned to book anyway but VE did not have any flights available. I had no choice but to cancel with groupon - I was told it would take 48 hours but actually took 5 days. The refund came to $7,272.56 (@ 1.2996% exchange). I contacted the credit card company who gave me back $123.11 (Canadian dollars) conversion fee they originally charged. $7,481.90 minus $7,272.56 = $209.34 Canadian dollars. So, $209.34 minus $123.11 = $86.23. I requested Groupon to do something about the charge of $86.23 that I don't believe I should be paying as I did not receive any goods or services. I even asked if they could provide me information on how I can escalate it. If a hotel overbooks, they find you accommodation elsewhere with no charge. *************** had other flights available but would not book those unless I pay extra (i.e. US$400@ or US$1,600). I had every intention of going ahead even with the additional exchange rate that was not clarified on the groupon site. Paying $86.23 for nothing is not fair to me when the fault lies on Groupon for selling something that is not available and to vacationexpress for not honouring what has been paid for.

Desired Settlement: I am seeking that I be given the difference in the amounts charged and refunded; $86.23, the calculation is as follows: $7,481.90 minus $7,272.56 = $209.34 Canadian dollars. So, $209.34 minus $123.11 = $86.23.

Business Response: Hi *******

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. 

While we were able to refund your Groupon purchase, we do not have the ability to compensate you for exchange rates charged by the banking institution.

I can understand that this was a very frustrating circumstance, so as an apology, I have issued $50 in Groupon Bucks to your account. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www.groupon.com************ your Groupon Bucks balance is displayed in the top right.

 Please understand that while were are happy to issue the Groupon credit as an apology this time around, we will not be able to issue any additional credit, and in the future, would not be able to provide compensation for exchange rates.

My sincere apologies again for this experience. Please let us know if you have further questions.

Regards, 

****** *
Manager
Groupon Customer Support

11/17/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order for Ohttps://www.******************gg-3-pack-of-universal-3-port-usb-car-chargers on August 23rd 2015 based on the claim of output listed on the product page. I have since discovered that not a single one of the 3 chargers is capable of even delivering the minimum 1A on any output. This is blatantly false advertising. I contacted Groupon customer service on 10/26 and informed them of the issue. Groupon refused to do anything about it since their 14 day return window has passed. This is not a matter of a defective product, it is blatantly false advertising to unsuspecting consumers who require advanced technical knowledge to figure out that the product is not meeting its advertised specifications.

Desired Settlement: Complete refund of $14.42 back to my card, not as Groupon bucks.

Business Response: Hi ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent complaint, your previous post, and all internal Groupon correspondence.

As mentioned in the other responses you've received, the main issue is the amount of time that has passed. The hypothetical resolutions that you've proposed are certainly avenues we consider if we're notified about product does not meet the specifications within the first two weeks of an item's delivery. Because of the timeline involved, however, there's nothing more that we can do to rectify the issue. I'm sorry for any frustration that this news may cause.

Thank you for your understanding.

Regards,

******
Manager 
Groupon Customer Support s why here...

11/17/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Online reusable, disc activated heaters were advertised. I was sent one time use air activated hand warmers, which were a different brand altogether.

Desired Settlement: I would like to receive the advertised product. I have already initiated a return of the product sent, that was misrepresented on the website.

Business Response: Hi *****

I'm a manager here in Customer Support and I'm responding on behalf of Groupon's management. I have reviewed your correspondence with our representatives and I apologize for any confusion.

I'm so sorry to hear about the trouble you've had with your Groupon Goods purchase. This is never the experience we want you to have, and I certainly understand your frustration. We do our best to ensure you're totally satisfied with your product, and I'm sorry we've let you down in this case.

Unfortunately, we're not equipped to offer exchanges or replacements at this time, so I just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.

We know this is disappointing. In fact, it's downright unacceptable--failing to deliver as promised is something we take very seriously. We realize that refunding your purchase doesn't solve the inconvenience of not getting what you ordered, and we couldn't be more sorry for the trouble.

Because the order's already been canceled, there's no need to return the item to us. If you need anything else, please let me know.

Regards,

**** **
Manager
Groupon Customer Support

Business Response: Hi *****

Thank you for reaching back out to us through the Better Business Bureau. 

I have reviewed all past correspondence and I'm sorry for the trouble with your Groupon Goods purchase. 

This is never the experience we want you to have, and we're completely embarrassed by the mistake. We're doing everything we can to make sure this doesn't happen in the future. 

The deal you purchased has been closed and is no longer available for purchase. You may see this item for sale on our site, but that is another deal. If you're interested in the item, you are welcome to purchase it from one of those deals. 

I apologize again for the trouble. If I can help with anything else, please let me know. 

Regards, 

***** *
Manager
Groupon Customer Support

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

**** *****

11/17/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have been trying to get a refund for an item I purchased (1/2 CTTW Diamond Ring in 14K White Gold) on 2-24-15. The item was returned and I got confirmation from groupon that it was. I returned the item through groupon's own mailing label so I am unsure how they cannot "find" it. I have been contacting them constantly and they never give me a straight forward answer and now are ignoring me. Since the item was returned through their own mailing label, I am asking me a refund to be issued to me. Groupon has the item now and is denying me a refund and having me pay for an item that I no longer have and they do. I can provide the correspondence if needed.

Desired Settlement: I would like the refund that I am entitled to. I will even accept a groupon bucks refund for this item. Since groupon has the item and the goods were not provided to me, a refund is needed.

Business Response: Hi *******

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. 

It appears that your refund processed successfully on 11/14 to the card ending in ***** It should appear on your statement as a refund from Groupon, Inc.

Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.

Unfortunately, we're unable to expedite this process.  If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.

To avoid this happening in the future, should you need to return multiple orders please return each order separately with its corresponding Return Authorization documentation. This will help us process your return accurately and in a timely manner.

I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.

Regards, 

******* *
Manager
Groupon Customer Support

Consumer Response:

 
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Since I have submitted this response, they have finally answered my emails in regard to this.


Sincerely,
****** ******

11/16/2015 Problems with Product/Service | Complaint Details Unavailable
11/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On October 24, 2015, I purchased a voucher for paintball for 4 people on Groupon (link: https://************************************************* ***** ********************** Per Groupon's policy, I proceeded to share this deal with two friends with the goal of receiving a refund for the purchase price of one deal item distributed evenly among the three of us. I gave the first friend (Jade) a link for sharing with friends, which I received on the web page after purchasing the deal (link: http://********************************************************_campaign=OfferReferral&utm_source=*************medium=bwf). She purchased the deal using the link I sent her and redeemed the voucher code. I used the code immediately to get tickets for an event planned to take place on the following day. Typically, Groupon sends an email with a link to share with your friends. This email arrived and I forwarded it to another friend ********** For reference, the email says: "Hi *****, Don't forget to tell your friends! Thanks for purchasing All-Day Paintball Package with Equipment Rental for 4, 6, or 12 (Up to 89% Off). Did you know you can get $6.89 back on your purchase? Share this link with friends who would enjoy this deal (or simply forward this email). If 2 or more friends click your special link and buy before Tue, Oct 27 at 09:52 AM (PDT), we will refund everyone $6.89 or more. http://*****************************************************utm_medium=bwf&utm_source=bwf_fw_email" ******* purchased the Groupon deal as well using the link I sent him. He redeemed the voucher code associated with the deal and passed it along to me and I used it to get our tickets for the same event. My friends and I were all set to go paintballing together. Both of my friends reported having seen indication (in the form of my name on the purchase web page) that they were buying the deal through my recommendation. It was understood that this series of purchases would qualify us all for the $6.89 refund mentioned in the email. Monday, October 26, 2015, I received an email from Groupon indicating that I needed to get one more friend to purchase the deal through my link so we could all get the refund. Long story short, I contacted customer service and learned that ****** purchase had not gotten counted as a share/recommendation from me. Groupon has been less than helpful in email exchanges. Each time I reply to their emails, I get a response from a new representative that does not seem to understand the situation, nor does that representative seem interested in helping me resolve what should be a simple problem. Each representative typically recites the requirements for eligibility for the refund, which I believe we have met. Phone support has given us contradictory information about who should be calling - resulting in many minutes wasted waiting on hold. When I called Groupon's customer support line, I waited on hold for 20 minutes. The rep (Rekisha) told me that since ****** purchase didn't count towards the sharing program, **** she would need to call in. **** called in, waited on hold for 15+ minutes, and was told by a Groupon representative that I would need to call since I was the one sharing the deal. I have not tried calling again because I do not have the time to waste waiting on hold and being told contradictory information. The customer support email has stopped responding to me. I believe, as customers, my friends and I followed the correct procedure to get the refund. We have used this service before with no problems. The error should be easily correctable, but Groupon has made no effort to resolve this issue. Groupon seems to be implying an error was made by one of us. From our perspective, we followed all the correct steps to earn the refund. Information presented to us indicated we would earn the refund. Somehow, ****** purchase did not get applied towards the refund. I do not believe this should be our problem. I can provide additional info

Desired Settlement: I want the refund advertised to me and my friends ($6.89 each). I believe we met the conditions to earn the refund.

Business Response:

Hi Aaron,

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I am truly sorry for the difficulty.

I see that we have already issued $6.89 credit to you and Brittany. For security purposes, We are unable to access Richards account without his direct consent. Please ask Richard to contact us at www.groupon.com/support and reference your issue (ticket #38206781) so we can assist him with the $6.89 credit.

I hope this helps. Please let me know if I can help you further.

Regards,

Ritesh

Manager

Groupon Customer Service

Business Response:

Hi ******

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I am truly sorry for the difficulty.

I see that we have already issued $6.89 credit to you and ********* For security purposes, We are unable to access ******** account without his direct consent. Please ask ******* to contact us at *********************** and reference your issue (ticket #********) so we can assist him with the $6.89 credit.

I hope this helps. Please let me know if I can help you further.

Regards,

******

Manager

Groupon Customer Service

11/14/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On July 15, 2015 I purchased 2 Groupons for ******** Watersports, from my Groupon account and a friends Groupon account. I brought these Groupons for my sisters' birthday July 17, but there were no available spots for the dates I needed, so I decided to cancel them. I spoke with Groupon Rep ****** ** via chat on July 21, 2015. He informed me I would receive $49.00 refund back to my debit card and $49.00 worth of Groupon bucks on my Groupon account. My groupon bucks were received that day. My refund to my debit card were receieved and charged again on July 22, 2015 for the amount of $49.00. I spoke with Groupon Rep ****** ******* *, via chat on July 26, 2015 about the deduction and he informed me to dispute the charge with my bank. I opened a claim with my bank and have received information that the charge was still there. I am reopening the claim to be disputed once again because I have not received any service or money back from groupon. I have documentation of my bank statements, chats and Groupon information. This charge has caused my account to be overdrawn twice and is causing me a great deal of stress.

Desired Settlement: I want my refund of $98.00 that I spent on the Groupons.

Business Response: Contact Name and Title: ******* ** *******
Contact Phone: *************
Contact Email: *******************
Hello,

I have responded to ********* in a seperate email in order to service her issue in a more timely manner. ********* can reference Ticket #********. Below is the email I sent:

Hi ********* ,

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble.

On our end, I am seeing you were charged $49.00 on two separate transactions on 7/14. One transaction was done on your account under the *************************
email address. The other transaction was made under your friend ****** account.

We refunded you $49.00 on 7/21 for the transaction that was made under your account. We have yet to refund you for the $49.00 purchase under ****** account. As safety precaution, we are unable to access anyone else's account without their direct consent. Please have Rose contact us at either (**** ******** Monday-Sunday, 8 a.m.-7 p.m. CT or via email at *******************. Have her reference Ticket ******** and request her refund back to the original form of payment. Once she calls in confirming the refund request, we can return the refund back on to the credit card.

As far as your double charge on 7/22 for $49, please provide me a screenshot of your bank statement to verify this as our records indicate only the refund of $49.00 on this date. As of now it appears that you are owed $49.00 only for the transaction that was made under ****** account.

Please respond directly to this email with a copy of your statement displaying the double charge on 7/22.

I look forward to hearing back form you and resolving this matter for you.

Regards,

******* *
Manager
Groupon Customer Support

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
*** ******* **
I have sent you two emails with the attached screenshots that gives you proof of a second charge on 7/21/2015 as well as the screenshot for the reversal (9/14/15) of the credit my bank gave me due to your company making mistakes and now I have to pay for it. If you check my groupon account along with ****** groupon account you would see valid proof that I had purchased these two groupons. I know that you can see it because we can see it. I will have Rose call the company and request her refund and as for Groupon you have just lost a customer. I would be sure to inform all of my friends and family and anyone whosoever asks me about your company, to never use Groupons' services because of the unwillingness to fix a simple mistake from your end with SOLID proof. **************************************

Business Response: Contact Name and Title: ******* ** *******
Contact Phone: *************
Contact Email: *******************
Hi **********

I apologize for the trouble and can absolutely understand your frustrations. I had our account specialists look through our system to see if they could find any additional charges of $49. The only charges of $49.00 that they were able to find were two separate charges on 7/14 - one in your account and one in ****** account. They could not find any charges of $49.00 linked to this card on 7/21 and suggested you reaching out to your bank which appears that you have done and which your bank has credited back to you.

You were issued a refund of $49.00 from Groupon on 7/21 for the Groupon listed in your account. Since **** still hasn't contacted us regarding this matter and I would like to resolve this for you as soon as possible, I've just issued you a full refund and removed this Groupon from her account. Please allow up to 10 business days for this to be reflected on your statement.

Again, I am terribly sorry for the frustration that this has caused, but now all $49.00 charges for the ******** Watersports Groupon purchased on 7/14 have been refunded.

Regards,
******* *
Manager
Groupon Customer Support

11/14/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I have expired groupons from 2010, some are for concert tickets that I was not able to attend. I have asked for a credit or my money back. There are 18 expired groupons on my account with over 100 bought and used in my Groupon lifetime. I am a good customer, I would expect to have better customer service.

Desired Settlement: I would like a refund for my original dollar amounts. Or at the very least the amount put into my Grouon account as Groupon Bucks so I can reallocate MY original money to another product or service.

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
There should be a time cutoff where you are allowed to get your original money back from Groupon. It is cash and if it is not redeemed after a few years, Groupon should not be ablke to keep my money. I am never buying a Grouon ever again.

Business Response: Contact Name and Title: *******
Contact Phone: ***** ********
Contact Email: *******************
I'm really sorry for the trouble. As our representatives from our Customer Support Team have explained, we not able to issue a refund for your expired voucher.

The purchase value of your Groupon never expires, which means you can still use these expired vouchers with the business.

Thanks for your understanding.

Business Response: Contact Name and Title: ****** ** *******
Contact Email: *******************
Hello *****
I'm happy to help, but I wasn't able to tell which Groupons in your account you're referring to. If you let me know the name of the deal that you purchased, I can certainly look into this for you.

Typically, If an issue arises that affects your ability to redeem your Groupon, we ask that you contact us at that time so that we can resolve any problems on your behalf. We are generally able to work with the businesses we feature in order to find solutions, and it's always been our goal for our customers to enjoy their Groupons as originally intended.

We are not able to issue a refund for your expired voucher unless the business is unwilling to accept it for the purchase value. If you decide you no longer want to use this Groupon, your expired voucher can still be gifted to someone else, unless the Fine Print indicates otherwise.

Thanks for your understanding. Please let me know if you have any questions regarding other Groupon purchases.

Regards,

****** *
Manager
Groupon Customer Support

11/14/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a Groupon for a Kayak/Snorkel Trip that expired June 15,2015. However, I contracted MRSA and could not use the Groupon until recently as I was prohibited from being in the water. As soon as I got the okay to swim again, I scheduled a reservation for Sunday October 4, as the place was completely booked up until that date. On October 4, it was raining and was cancelled due to weather. I would just like a refund for the Groupon as there were many problems I experienced with the place and do not wish to have the Groupon anymore.

Desired Settlement: I would just like a refund of my $75.00.

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
I could not do anything about the expiring of the Groupon. I had a very serious bacterial infection and could not participate in any way with the Groupon. After it expired, I attempted to schedule the Groupon even though I moved to hours away from the area. In August, after I was able to resume physical activities and the infection was gone, I scheduled the soonest possible reservation in October. I then drove down to San Diego from LA, after several phone calls checking on the weather and calling the place to make sure the trip was still going even though it was pouring rain. As soon I got to San Diego, the trip was cancelled. I am tired of dealing with the company the Groupon is for. I just want a refund. I could not make my reservation any sooner as the company was completely booked up. I feel as though I deserve a refund.

Business Response: Contact Name and Title: ****** **********
Contact Phone: ************
Contact Email: *******************
Hi *******

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble.

Unfortunately, we're not able to issue a refund for your expired voucher. After 3 days from the date of purchase, Groupons are not refundable unless the merchant goes out of business or is otherwise unable to honor your Groupon. In this case, the Fine Print for this Groupon does state that trips are subject to weather, which is why the business canceled in this case.

However, all of the businesses we feature understand that the purchase value of your Groupon never expires, so you can still book another trip with this business in the future and use the paid value of your voucher toward the total cost. Of course, if you have difficulty using this, we'll more than happy to assist you further by reaching out to the business on your behalf.

Thanks for your understanding. Please let us know if you have further questions.

Regards,

****** *
Manager
Groupon Customer Support

Business Response: Contact Name and Title: ****** **********
Contact Phone: ************
Contact Email: *******************
Hi *******

Thanks for your reply. As an exception to our regular 3-day return policy, we're issuing you $70 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days.

Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.

Regards,

****** **
Manager
Groupon Customer Support

11/14/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I often use Groupon to purchase goods and services without issue. You can select your country and city to filter the deals that you see and available vouchers. I recently filtered to my country and city to look for online resume writing services. I Groupon for the company "********" popped up in the search. I clicked on it and scrolled to the bottom. I looked over the costs after applying my promo code and was happy with it, so I purchased the voucher for a total of $47.80. When I received my credit card statement, I noticed that I was charged $65.94. I wrote to Groupon customer service and they told me it was because I was charged $47.80 US dollars for the Groupon. I wrote back and said I was completely unaware as there was no mention in the fine print that this was in US dollars, the total didn't show US dollars, and I had filtered to only see deals for Ottawa, ON, Canada. They then responded by telling me that ALL their Groupons are charged in US dollars unless they show a "C" beside the total. So basically, they will show you when the total you are paying is Canadian, but otherwise, they don't tell you or show you that you are paying in US funds. This is totally misleading, especially since I specifically chose my own country and city when looking for the voucher. Why would this voucher be included in the options? I think that companies have an obligation to show what currency someone is paying in before they enter their credit card infortmation and pay. Had I known that this would be charged in US dollars, I would not have purchased this Groupon. The exchange rate and bank fees for exchange turned this "deal" into an expense.

Desired Settlement: All I am requesting is for Groupon to give me back the difference that I was charged by my credit card company for converting this amount over to US dollars. The difference is only $18.14 CAD, but this really bothers me and I believe that I was misled. Again, I would not have purchased this Groupon had I known I was paying in US dollars. Also, I do not want any "Groupon Bucks". I want my money back. I always have been a loyal Groupon buyer and I don't think I am asking for something unreasonable.

Business Response: Hi Adrienne:

I'm a manager here in Customer Support and I'm responding on behalf of Groupon's management. I have reviewed your correspondence with our representatives and I apologize for any confusion.

I understand that you prefer to get a refund for the difference in charge occurred as your Groupon for részoomé was charged in US dollars.

I'm so sorry to hear about the trouble you've had with your Groupon purchase. This is never the experience we want you to have, and I certainly understand your frustration.

I'm looking into this issue and I will get back to you with the details of the refund once we process the refund to your Visa ending in 1728.

Please let me know if you further questions in the meantime.

Regards,
Biju A
Manager
Groupon Customer Support

Business Response:

Hi Adrienne,


Thank you for reaching back out to us through the Better Business Bureau and I'm sorry for any trouble. 

It appears one of our managers did issue a refund of $18 back to your credit card on 10/24. Your Groupon account where this purchase was made is under the email address loveless_sweetie@hotmail.com. The confirmation of this refund went to that email address. 

If there is anything else we can help you with, please let us know.

Regards, 

Megan S
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10886349, and find that this resolution is satisfactory to me.

Sincerely,

Adrienne ******

11/13/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On Sunday October 11 I purchased --6 Hook Plus Size Bustier Bra 6 Pack ***** ********* *****- As listed, I was expecting exactly that, size 36DD. I just received the items today (October 20), tried one on and found out that they do not fit like a true 36DD. I know this because all my other bras are that size. In the listing, it states--Final sale, unless defective-- I understand that but in this case this item is defective because it is NOT 36DD. I paid exactly $51.28 for this Groupon good and i want my money back. I called your customer care center and was told by ****** the supervisor and ********* the agent that they were VERY sorry but basically, i was stuck. Ashley suggested i maybe regift them. No thanks, I bought these bras to WEAR not as a gift for anybody. I hate complaining because I work in retail myself and am usually on the other side of this. Also, I am a student and regard anything i purchase above $50 to be an investment. Please help me out, I don't mind being charged for the ONE i tried on, but as for the other five.... I paid with my ** ending in ***** also, you might want to clarify the sizes with your vendor and make them state that that item runs small. Thank you.

Desired Settlement: I just want a refund please.

Business Response: Contact Name and Title: manager
Contact Phone: ***** ********
Contact Email: *******************

I'm very sorry for the trouble. Unfortunately, books, beauty products (excluding electronics), undergarments, perishable items, any items marked "final sale," and items that have been worn are nonrefundable and may not be returned. You can find this information in our Return Policy at http:/******************** and in the Fine Print on the purchase page for this Groupon at http://*********************plus-size-lace-bustier-bras-with-6-hook-and-eye-6-pack. If the item wasn't damaged and you received the correct size, we cannot assist in a return.

Business Response: Hi *******

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble.

Although we are generally unable to refund Final Sale items unless they are defective, I understand that this purchase was not what you were hoping for. Because of this, I'm happy to make an exception and help you to return your item.Unfortunately, we're unable to provide a replacement, but we will be able to give you a full refund once we receive your return.

I've sent your prepaid mailing label in an email. Just click the download link in that email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment.

Please allow 2-3 weeks (or sooner) for your return to be received and refunded. We'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processed. Keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued. Of course, if it's been more than 3 weeks since your return was marked as delivered and you haven't received your refund, please let me know!

Regards,

**** *
Manager
Groupon Customer Support

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

*********** ****

11/13/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a gift today on Groupon for a local exotic car racing experience. When I entered the promo "FAVES" it showed a piece of $127.20 (20 percent off) yet when I checked out it charged me the full price of $159. I contacted the chat line to explain the partial refund request but was told that although the coupon code was valid for that Groupon she could not help me. The only option I was given was to request a full refund and repurchase. I can't afford that...and I've already booked the experience under the order code in question. I just want the 20 percent off that was advertised and that their system made the mistake in not giving me after I entered the correct code.

Desired Settlement: $31.80. Additional would be nice given the HORRID customer service and hassle of having to request the refund this way.

Business Response: Hi *****

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble.

Since your purchase has already processed, we're unable to retroactively apply the credit to that transaction; however, I've gone ahead and issued $31.80 in Groupon Bucks to your account for use towards your next purchase.

This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www************************ your Groupon Bucks balance is displayed in the top right.

Regards,

******* *
Manager
Groupon Customer Support

Business Response: Hi *****

Thank you for responding to us through the Better Business Bureau. I apologize for the continued frustration.

To help make things right, I just removed the Groupon credit and issued a refund of $31.80 back to your **** ending in **** instead. Please allow up to 10 business days for this to be reflected on your statement.

Thank you for your patience and understanding. Please let me know if there's anything else I can do to help.

Regards,

**** *
Manager
Groupon Customer Support

Consumer Response:  
Better Business Bureau:

This was so ridiculous to go through all this just to get what I originally asked for.  :(  I will definitely think twice about buying anything from them again...which is unfortunate.

Sincerely,

**** ****

11/13/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: June 6th, 2015 I purchase 2 tickets to ****** theater with Groupon by using a Groupon gift card. When I went redeem on Oct. 8th, the doors to ****** were locked and a sign, that appeared to have been there a while, stated "closed due to unforeseen circumstances". I contacted Groupon through their website on Oct.9, 2015. Since then, I continue receiving messages to have patience and that it shouldn't be an issue to resolve. I'd even replied that I'd except merchandise credit back to use on their site. According to vendor terms the promo of the "deal" is good until Jan. 3rd 2016 & the value paid amount never expires. But, it doesn't mention if a business closes; they do state if you notify them they'll check it out.

Desired Settlement: I just want "Groupon Bucks" for the $30.20 that I paid for the deal back. Since I won't be able to redeem the offer.

Business Response: Contact Name and Title: ****** *********
Contact Phone: ***** ********
Contact Email: *******************
Hi *******

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble.

I've just issued a $30.60 refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.

Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www************************

Thanks so much for using Groupon and please let me know if I can do anything else for you.

Regards,

****** *
Groupon Customer Support

11/13/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: We are a retired senior citizen couple on a fixed income. In early July 2015 I spent $69.98 plus tax on an order of 4 tubs of Six Star Elite Series Whey Protein 2lbs. 2 Pack: Triple Chocolate. I did not open this until October because I had to finish a prior order of comparable *** product. But the taste and consistency of this product was gross, horrible, intolerable. A Groupon Customer Support supervisor responded to my issue by saying, "Unfortunately, items marked as "final sale," are nonrefundable." She did issue $10 Groupon Bucks. She refused to forward my correspondence to Groupon Corporate HQ. I understand that I missed that this product was marked for "final sale" in the Groupon fine print. But this product was truly disgusting, gritty tasting, and not distinguishably chocolate. It is still "for sale" on their site, despite my complaint and request it be removed. I do not accept that edible product that taste horrible should "continue on sale", and that edible products should be sold as "non-refundable". Other potential customers should be protected.

Desired Settlement: Groupon Corporate offices should be aware of this unsatisfactory product. Groupon should remove this product for sale.

Business Response: Hi ******

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. We do our best to ensure you're totally satisfied with your product, and I'm sorry we've let you down in this case.

I've just canceled this order and issued a refund of $74.70 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.

Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at ***************************

Because the order's already been canceled, there's no need to return the item to us. In the future, if you have trouble, please let us know as soon as possible. We always want to help you, and the sooner you contact us with an issue like this, the better we're able to work to find a solution.

I appreciate your understanding. Please don't hesitate to contact us in the future if there's anything we can do to help. If you need anything else, please let me know.

Regards, 

******* **
Manager
Groupon Customer Support

Consumer Response:

 
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.  By two separate Groupon actions, I have received assurance from a Customer Service manager that the product IS NO LONGER available for sale on Groupon, and I have received the referenced Groupon Bucks credit.  I have verified in that I can no longer find the product in my own independent search of Groupon Goods.

Thank You.

Sincerely,

****** ******

11/13/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered four Saints silver medallions. I received 3 of the 4 and for a St Michael medallion they accidently sent me a $5.00 clip on pair of earrings. I thought no big deal I will let them know and they can send out the right thing. They never acknowledged they sent the wrong thing. I was not satisfied with the customer svc reps answer so I asked my email to be sent to a supervisor. The supervisor says we are not equipped to offer exchanges or replacements at this time but were happy to accept returns. They will provide me with a return label and I should get credit 2-3 wks for the refund to appear on my statement. No one wants to accept responsibility and do the right thing. They send me a link to order the medallion again which I did even though I already paid for one I paid for one again.

Desired Settlement: I believe I shouldn't be inconvienced to return the cheap $5.00 pair of earrings. I also think they should send the St Michael medallion to me immediately. Which now I have paid for twice. I think they should refund one full payment beings I have paid for two and not received one. I want the company to correct THEIR mistake. Bottom line, I want my medallion sent to me as soon as possible. I also want a full refund to my debit card because that is the way I pay for my purchases to Groupon. I also do not want to have to return the $5 pair of ugly earrings. thank you

Business Response: Hi ******

I am responding on behalf of Groupon's management.

I am truly sorry to hear about the experience you had regarding this Groupon purchase. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case. 

To help make up for the trouble, I just issued you a full refund for your above mentioned purchase. Please allow up to 10 business days for this to be reflected on your statement. As an apology from our side, you need not ship back the wrong product that was shipped to you.  Unfortunately, we are not able to ship any replacements

I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. We also address these kinds of issues immediately to ensure they don't happen again.

Thank you again for reaching out to us. Please let me know if there is anything else I can do for you. 

Regards,

***** **
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

***** ********

11/13/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I entered into a sale purchase with Groupon company the watch that I was purchasing was unknown it was a mystery watch purchase for $20 the watch that I was going to get was guaranteed by Groupon by their sales person in their questions forum to be worth at least 499.00. Watch was also to be made to original manufacturer's specifications by the original manufacturer and it would not be a reproduction or knock off and original watch. This was not the case the watch came in and it was made in China it had made in China stickers on it in two places. Looking online I found the watch for less than $20. I contacted Groupon 6x and they have not agreed to send me the watch or any watch worth $499 or above as they promised in their written statement under the binding agreement online. They have told me to return the watch and they would refund me my money. That is not the case in that will not happen because I want the $499 watch as promised. And photo documentation of the original product that I received and from when I was looking at purchasing the watch. I was very skeptical on this and buyer beware I should have been. Groupon has made statements that are misleading dishonest and not truthful and will not honor their contractual agreement.

Desired Settlement: The only thing that will satisfy this is for them to send me a watch as stated in the agreement that I have the documentation for 499 or above the above part goes to at least if not more than $3,000. So I would I would like a $499 watch or a $3,000 watch as replacement and I would like it shipped to my house immediately please and thank you very respectfully Jeffrey Littlefield chief petty officer United States Navy combat wounded disabled vet

Business Response: Contact Name and Title: ******* *******
Contact Phone: ************
Contact Email: *******************
Hi ********

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble.

I'm very sorry for the trouble with your purchase. I'm afraid we're not able to offer a replacement for this item. You can keep the watch you received or you can return it for a full refund.

Again, I'm really sorry about this trouble. Please let me know if you need further help and I'll be happy to assist.

Regards,

******* *
Manager
Groupon Customer Support

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
It was stated and answered by the company stating that the product that I was purchasing was worth at least $499. That is the same email I keep getting from everyone I would like my watch please refund me the value to my account of that fraudulent statement watch that was sold to me it is a piece of Chinese knockoff garbage very respectfully Jeffrey Littlefield chief petty officer United States Navy retired (Screenshot_************************

Business Response: Hi ********

I want to apologize again for the trouble with this purchase. 

As stated, we're not able to offer a replacement for this item. You can keep the watch you received or you can return it for a full refund of the paid amount. If you would like to return it, please use the pre-paid shipping label that was emailed to you on 10/17. 

If there is anything else I can help you with, please let me know.

Regards, 

***** *
Manager
Groupon Customer Support

11/13/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased 2 ***** chargers and have received them. I placed a second order as a gift, but I have not received and the tracking number provided is invalid. While researching other possible issues with Groupon, I realized I never received some merchandise from other orders from 2012. I realize that that order is long ago, but this shows a pattern as to Groupons behavior in advertising products, taking customer's money and never supplying the merchandise. In this case I forgot about the previous order and I would bet Groupon hopes that is the case. I want the charger, but at this time I have no idea as to when I might receive it. I would like a full refund of both items for Groupon to show a good faith gesture. The bracelet was a Blue Topaz & Diamond Accent Infinity Bracelet purchased on 7/19/12;Tracking Number:*************************. It does state that the voucher never expires so where is my merchandise? The second item is Order Number: ********* for an ***** PowerUp Portable Backup Battery which has never been delivered nor does Groupon have any idea where it is. I have been told there is an issue with the supplier and they do not know when it will be resolved. I will never purchase from Groupon again and as soon as a credit is issued will most likely be cancelling my account. The account is listed under ******************

Desired Settlement: I would either like my merchandise delivered as soon as possible especially the Aduro charger, or a complete refund of both orders placed.

Business Response: Hi Sheri,

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble.

Regarding the Blue Topaz & Diamond Accent Infinity Bracelet order made on 07/19/2012, this is unfortunately too far past the purchase date for us to be able to address at this point. Typically, we're able to offer refunds for items that aren't received if we're contacted just outside the estimated shipping window, and usually we can help out even if it's a couple of months after. However, in this case we're unable to offer a refund for that order. I apologize for the trouble.

For the Aduro PowerUp Portable Backup Battery, ordered on 09/02/2015, we're definitely past the estimated 7 business day window and unfortunately don't have a tracking update. We've been in touch with the business providing these and are continuing to actively work on any delays. If you would like to continue to wait for a resolution you're welcome to allow this more time. The carrier's tracking page will hopefully update soon.

However, if you would prefer a refund at this point we understand and would be able to provide that. You can either give us a call at ************ or send us an email at *******************. I see that you have already had correspondence with us about this, so you can also reply to the email that was sent on 10/21/2015 and a refund can be processed by that representative.

I apologize for any inconvenience this has caused. Please feel free to let us know if we can help further.

Regards,

***** **
Manager
Groupon Customer Support

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
I will now need to find this product or something similar somewhere else. I want Groupon to be more aware of their suppliers actions when it comes to delivery times. They are representing their suppliers...honesty, integrity, and customer service are important factors to customers.

I still want the item, but if it goes past their guidelines for refunds I may never see it.

Business Response: Hi ******

I'm so sorry for the trouble with this Groupon Goods order and certainly understand your frustration.

Your order for the ***** PowerUp Portable Backup Battery w/3 USB Ports: Black was refunded to your original form of payment on 10/25 per your email request.

If we can be of further assistance, please let us know. 

Regards, 

***** *
Manager
Groupon Customer Support

11/12/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: **** was at home at her computer at about 1 pm on 8/20/15 and made a purchase of a king sheet set and a mattress pad on her Groupon account. She did not receive a confirming email that the purchase was made, but kept checking her email to see if it came in. Then, about an hour later I "Chatted" with a Groupon representative, ***** ** (copy of email enclosed) to see if the order went through. She said there was no order. I even asked to make sure that there would not be duplicate orders if I ordered again. There was no order listed under my online account, so I ordered again. A couple weeks later, we received, at separate times, two sets of the sheets and the mattress pads. **** called Groupon on 9/9 to ask why we were sent two sets and were charged for two sets, when I was assured that there was only one order processed. I talked on the phone to a rep ****** and she said that she only saw the one order that I placed about 3 pm on 8/20 and that I was only charged the one time on our card No. ***** I kept insisting that I did, in fact, receive two sets and was charged for two sets, after I was assured that a first order was not placed. ***** *aid that she could authorize a return for the one sheet set, but could not authorize a return for the mattress pad. She then, asked an account specialist to go into my account and see what might have happened. He said that an order was placed for a sheet set and mattress pad under ****** *husband) Groupon account about 1 pm on 8/20 and charged to our card No. ***** and that a duplicate order was placed on ****** Groupon account about 3 pm on 8/20 and charged to card No. ***** I kept asking how could that happen when **** was at work the whole time, not at a computer, my computer is about 50 feet away from his and I was the only one ordering that day, and I was on my computer, and the name of the account at the top right kept listing "*****? All the screens kept stating "***** as the name on the account. I kept asking that they send me a return authorization for both one sheet set and one mattress pad, that we had opened the one set of the mattress pad, but only the outer mailing package, not the inner packaging, and did not use either one. She kept insisting that the mattress pad was designated as "No returns" and she could not authorize it. I then asked,' well who can?' She turned me over to a supervisor, *****. I again explained the situation to ****** that I did not order two sets and that the problem was some kind of glitch or process with Groupon's ordering system coding, and that it was not my fault that two sets were sent. **** was not even home that day and was not at a computer. None of the reps could explain how this could have happened, but ***** kept insisting that she could not authorize a return for the mattress pad, but could for the one sheet set. I said, then I will have to dispute the charge with the card company, and file complaints with every complaint system that I know, and that Groupon will have to go through the hassle of dealing with that. I have received an authorization for the return of one sheet set and have returned that, but have kept the one mattress pad, unopened and unused, pending the outcome of this dispute. Something very interesting is that, after I got off the phone with Groupon, I tried several methods of going into ****** Groupon account, using his password and information, and could never get on his account from my computer. So, again, I ask, 'how could this have happened?' It is some kind of glitch in Groupon's ordering system and not our fault. We simply want to return the unopened mattress pad and receive a refund for it. If this is some kind of hygienic regulation, it is interesting to note that a person's body is in direct contact with bedsheets, not the mattress pad, while sleeping. Yet, Groupon would accept a return for the sheets and not the mattress pad. Thank you for your consideration in resolving this matter.

Desired Settlement: Would like refund of $69.99 plus tax, for duplicate mattress pad sent from Groupon, after being assured that no previous order was given.

Business Response: Hi *****

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble.

The first purchase made at 1:17 PM CST was made in your husband's account. It appears the computer you used to make that purchase was already signed in to your husband's account. This would explain why you did not receive a confirmation email to your email address. It was sent to your husband's instead. It also explains why our chat representative didn't see the purchase. The only information provided was your own email address and unfortunately the orders were not placed there.

We're very sorry for the trouble. As we explained when you called, any items marked "final sale," are nonrefundable and may not be returned. You can find this information in our Return Policy at http://******************, and in the Fine Print on the purchase page for this Groupon at https://****************************************************************

Of course, if your item was damaged prior to delivery, please let me know and I can assist you in returning the product in that case. However, due to the nature of this deal, we aren't able to provide a replacement.

If you have any further questions, don't hesitate to ask.

Regards,

*****
Manager
Groupon Customer Support

Consumer Response: (The consumer indicated he/she ACCEPTED the response from the business.)
So, a Groupon supervisor got involved with this and they finally saw that this duplicate order was not my fault. The Groupon Bucks credit offer is acceptable. I need to ask one question of Groupon though. How does a customer know what account they are in if they are sent duplicate emails to their computer from 2 accounts, and the information at the top right of the screens ALWAYS shows only their own information, and it is dkuplicated for both accounts???? This is to avoid this same problem in the future?????

Business Response: Hi *****

Good! We're glad this was able to be resolved to your satisfaction.

When signed in to www.groupon.com, look for your name in the top right corner of the website. If you're signed in to your account, it will show "****** If you're signed in to your husband's account, it will show "****** For extra verification, you can hover your mouse over the name listed to view a drop down box of options. Click on "My Account" and it will show the full email address you're signed in to. That drop down box also has an option for "Sign Out," so if you're signed in to the wrong account, simply click "Sign Out." You can then sign in with the correct email address.

If you have any further questions, please let us know.

Regards,

***** *
Manager
Groupon Customer Support

11/12/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Groupon is damaging my business reputation because of its "anonymous" customer feedback system. Today, a potential client called me to inquire about my business. She told me that she found a negative review from Groupon while my business has great ratings from other sites. After I hung up the phone with her, I used several search engines to look up my business. She was right; Groupon rates my business as 3.7 stars according to the search engines that is very low rating with my standard. I quickly logged in the Groupon's merchant center to find out what kind of negative review I received. Although I can see a wonderful comment from one of customers, I cannot find anything negative except one "not-smiling face". I called the merchant center. After waiting for 20 minutes or so, a male agent answered my call. I explained the situation. Because he asked me to email him the bad star rating due to Groupon that shows up on the internet, I did email the copy to him. He said he doesn't care about such a thing. All Groupon cares about is its profit. I asked him how I can respond to the customer who submitted this negative feedback so I may be able to correct the problem. He said there is no way that I can respond nor no way for me to know who submitted the feedback. He said it's totally fair. I DISAGREE. If this so-called unhappy customer truly has a legitimate problem with me, he/she shouldn't have an issue to disclose his/her information. I want to know so I can improve the service or perhaps I can fix the problem to make him/her happy. If this customer does not want me to know his/her name, it might be a harassment. As far as I'm concerned, all of customers from Groupon are happy and I have never received any concerns from them. The Groupon rep on the phone today said that he/Groupon doesn't care about my reputation but I DO care! It's my business. I do not want to lower my reputation because of Groupon's "anonymous" feedback system! I truly hope Groupon responds me with a positively improving method(s) or solution. Lastly, the Groupon agent on the phone said his name is Jeff but no last name. When I asked for a manager, he said he is the only person there. When I asked for a manager for the second time, he said "yes" then hung up on me.

Desired Settlement: I am hoping to hear from them with sincere solution towards damaging my reputation with their anonymous feedback/review.

Business Response: Contact Name and Title: Marc H. Manager
Contact Phone: **********
Contact Email: support@groupon.com
Hi Stephanie,

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble.

I do apologize for any inconvenience that you've had regarding your Groupon deal. Our reviews are kept anonymous for the comfort of our customers. This is the same type of review format that several third party sites allow you to review a business as well.

If at any time you are have questions or concerns regarding a deal or promotion you are running with Groupon, please keep in mind that you can contact your Groupon Account Manager directly. If you are unable to do so you can reach our Merchant Support Team at 866-956-1276. They would be happy to assist with any questions you may have regarding merchant reviews.

We will consider this matter closed and I do hope this helps. Please let us know if you need anything else.

Thanks,

Marcus H.
Manager
Groupon Customer Support

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
I cannot accept their response because they don't remove the subject fishy review although they apologize for the inconvenience that they are causing me. The major review site such as Yelp! gives a chance to the businesses to reply to people who write a bad review that is fair since some bad reviews are only harassment. In the case of Groupon's review system, I don't know the details about his/her unsatisfactory reason so I cannot believe whether it is true or false. I do not want my reputation to be damaged due to such a thing. And, the false feedback shouldn't be public. One of Groupon's customers showed up one hour late (for his appointment). Because I had another customer after him, I didn't have time to give him a service on that day but I spent good half an hour to do a consultation for him on that day and he was supposed to come back for the service on a different day. Since he showed up but one hour late, I redeemed his coupon. A few days later, he contacted me to initiate the refund because he changed his mind. I called Groupon to ask what to do, because I already spent time with him. He was late one hour that was his own fault. Groupon told me that he did the same/similar thing(s) to other business(es) and I don't need to give him a refund; Groupon takes care of it. I'm assuming that maybe it is him who left me a negative feedback. If so, I rather gave him a refund. I know Groupon wanted to keep their portion but I rather maintain my reputation. I had another Groupon customer who asked me a refund after he used a portion of the deal but I told him that it is Groupon's policy. It might be him who left me the negative review. I don't know who and why. That's not fair for me. I shouldn't get a bad feedback because of Groupon's refund policy. I request Groupon to tell me who submitted the negative feedback and the reason of why. If he/she doesn't have a good reason, that feedback should be removed. Any decent site such as Yelp! filters out fishy reviews and businesses can reply to customers.

Business Response: Contact Name and Title: Bethany Manager
Contact Phone: 888-664-4482
Contact Email: support@groupon.com
Hi Stephanie,

The best way to get the help you need is to contact your Groupon account representatives. You can find their direct contact information by logging into your Groupon Merchant Center at merchants.groupon.com and clicking the question mark icon at the top right corner of the screen. You can also contact our Merchant Support team by email at merchantsupport@groupon.com for assistance.

You've actually contacted our Customer Support team, where we help customers who use Groupons at our partner businesses. I'm sorry for any confusion!

Again, I apologize for the confusion, but once you've reached out to our Merchant Supporters, they'll get back to you shortly. Thanks for your understanding!

Regards,

Bethany M
Manager
Groupon Customer Support

11/7/2015 Problems with Product/Service
11/6/2015 Problems with Product/Service
11/6/2015 Problems with Product/Service
11/6/2015 Problems with Product/Service
11/6/2015 Advertising/Sales Issues | Complaint Details Unavailable
11/5/2015 Problems with Product/Service
11/5/2015 Advertising/Sales Issues
11/5/2015 Problems with Product/Service
11/5/2015 Problems with Product/Service
11/5/2015 Problems with Product/Service
11/3/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Order/Purchase date: April 25, 2015 Item: Samsung 65" Series 7 4k curved smart UHD LED television Amount: 1483.93 Payment Type: **** Purchased this television the middle of April. It was Delivered on May 6. Didn't open box for 3 months as the tv was a surprise gift for my husband's 50th birthday on August 26. The box/tv was carried inside by the delivery guy (only 1 guy) & carried upstairs to its "hiding place" & was not touched until given to my husband for his 50th birthday. When he did open the box we saw that the entire left side of the television screen is shattered. Tried to get groupon to replace the television but were told that since the 14 day return period had expired, they would not exchange the tv for an undamaged one or provide a credit for the amount of purchase! The disclaimer that groupon holds to regarding returns within 14 days is hidden and not in the open on the front page or clearly stated on the purchase page where a buyer can readily see it. Very poor customer service!

Desired Settlement: Replacement of identical product or full reimbursement

Business Response: Initial Business Response /* (1000, 5, 2015/09/19) */ Contact Name and Title:***********, Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi *****, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. Most Groupon Goods are only returnable within 14 days of receipt. According to the tracking information for this shipment, your order was delivered on 5/6. However, I do understand your situation, and because you're such a loyal Groupon customer, I want to make sure you're taken care of today. I've sent your prepaid mailing label in a separate email. Just click the download link in that email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment. Please allow 2-3 weeks (or sooner) for your return to be received and refunded. We'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processed. Keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued. Of course, if it's been more than 3 weeks since your return was marked as delivered and you haven't received your refund, please let me know! If you have any questions in the meantime, please let us know. Regards, ********* Manager Groupon Customer Support

11/3/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: After I arrived at ********* Shoppe, I realized the the minimum frames were $250. Therefore you cannot buy lenses as well. If you only have frames and not lenses, the glasses are useless. I tried to buy lenses too and they were a MINIMUM of $200. Clearly "bait and switch." They wasted my weekend morning and they are completely fraudulent.

Desired Settlement: They need to be put of out of business. I wasted an entire morning only to realize this was fraud.

Business Response: Contact Name and Title: ******* Manager
Contact Phone: ************
Contact Email: *******@groupon.com
Hi *****,

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble.

I'm very sorry for any trouble. On the original screen where you made this purchase, http://groupon.com/deals/*********-shoppe-6, we included a "The Deal" section on the deal page. This section includes a description of the deal.

In this case, the restriction in question is:

"$40 for $250 toward prescription lenses and frames"

Typically, we're only able to cancel a Groupon within 3 days of purchase (unless stated otherwise in the Fine Print). We ask that you give your Groupon away as a gift (unless the Fine Print indicates otherwise) if you are no longer able to use it.

However, because you previously contacted us just outside of this window, we credited your card and removed the Groupon from your account. Your refund processed successfully on 10/17 to the card ending in 8425. It should appear on your statement as a refund from Groupon, Inc.

Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.

Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.

I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.

Regards,

******* M
Manager
Groupon Customer Support

11/2/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a **** ***** coupon code for $12. the code didnt work on **** ***** website. i notified groupon and they wouldn't give me a refund but instead gave me 12 groupon bucks. i used these groupon bucks to again try a **** ***** coupon because that is the only reason i engaged with groupon to begin with. the second **** ***** coupon code that i purchased did not work either. Groupon just tells me to talk to **** ***** but I am Groupon's customer at this point and they will not help at all. I feel like i've been robbed of $12 and given faulty coupon codes. I refuse to be an intermediary between the two companies as well. I wish Groupon would just solve this problem already

Desired Settlement: $12 full refund. also just want to let other people know about their business practices so it doesnt happen to other people

Business Response: Hi ******,

I'm a manager here in Customer Support and I'm responding on behalf of Groupon's management. I have reviewed your correspondence with our representatives and I apologize for any confusion.

I'm so sorry to hear about the trouble you've had with your Groupon purchase. This is never the experience we want you to have, and I certainly understand your frustration.

I just issued a full refund back to the credit card you used for this purchase. Please allow up to 10 business days for this to be reflected on your statement.

Please let me know if you have further questions.

Regards,

**** A.
Manager
Groupon Customer Support

11/2/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Hi there, I just want to report a bad experience I just had with Groupon. I realize they're an american company but they have a Canadian version of the app that has local deals. I purchased a hotel in Barrie, Ontario through Groupon. I read the fine print and, like every other Groupon I've ever purchased, assumed it was priced in Canadian dollars. I received a confirmation email that stated the price and the "extra fees " that can come with the hotel (such as breakfast) were in CAD amounts. A week after I booked it and had already used the coupon, I see they charged me in USD on my credit card. I emailed them and called customer service to ask them to prove it was stated in fine print that its in USD. They sent me screenshots of the deal off of the desktop and mobile app that show it was stated. However I can't see that anywhere on my app when I look at the deal again. They were stern and told me there's nothing they can do, they don't believe me, and they have enough proof they need to charge me that fee. I've attached screenshots of the Groupon deal including all of the fine print and details, as well as my confirmation email, and you will see it doesn't say USD anywhere.

Desired Settlement: I feel defeated and scammed. I don't know if there is any other approach I can take to make them understand that the app made a mistake and that's not my fault if it didn't say USD in the fine print on my app, even if its supposed to.

Business Response: Contact Name and Title: manager
Contact Phone: ***** ********
Contact Email: support@groupon.com
I'm sorry for the confusion and frustration associated with this purchase. I've reviewed your correspondence with our Getaways Support team, and they were correct. As Gabriel explained, this offer was correctly set up to charge purchases in U.S. dollars. This is stated in the Fine Print on the original deal page where this was booked, www.groupon.com/hotels/barrie-on-ca/holiday-inn, "The actual booking amount will be charged in USD."

Groupon Getaways deals that require you to select your dates at checkout will charge in American currency. If you purchase this deal with a Canadian credit card, your bank may require exchange rates and/or conversion fees.

We'll always indicate if a deal is charging in Canadian dollars by including the letter "C" before the dollar sign in the price. If that letter "C" doesn't appear before the price, that means the deal is processing in U.S. dollars.

I can see that we issued you $15 in Groupon Bucks for the confusion, but we won't be able to take any further action or charge you in CAD for these instead.

11/1/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I paid $1599. on my ***** Debit card ending ****,the money was taken on Jan.2 , 2013 by Groupons. I paid the full amount for a lower eye-lift at the ******** ***. Spa and Laser Center -for which Groupons promoted that I could use from date of purchase to eternity. Groupons emailed a voucher that I never print for use- my email with them is *************@live.com The latest contact with me againg trying to communicate with this company was on Aug 2015 and groupon had me on a type of email hold - I waited for two months for Groups answer me wrongly. I want my money back Groupons business practices are misleading at best and I have it in writing where I was promised a service that I could use for eternity as groupons advertised. I want my money back... I did not about the unethical reputation that groupons is gaining until I spoke at a breast cancer group and discovered that many survivors had fallen prey to groupons dishonesty at such a fragile time in life. Shame on Groupons.

Desired Settlement: I do not want a group ons credit, there is nothing i want from group ons, I want my money back and for groups to be upfront and honest with customers. I just want my full amount $1599 in cash the way that I paid my heard earned to to them. I want a refund.

Business Response: Contact Name and Title: Groupon
Hi Sharone,

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I am truly sorry for the difficulty.

I see that we have already issued you full refund to your credit card dated 10/08/2015. Please let us know if I can help you with anything else.

Thanks and Regards,

******
Manager-Groupon CS



11/1/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I first contacted Groupon on Oct. 9th in response to 2 groupons that I purchased from businesses that are now closed. As Groupon says the value of your voucher never expires you can use it at the business for any services. Well I can't use them. So I contacted them via email. After a couple emails back and forth they chose to refund as Groupon Bucks not as cash or credit to my card, as I have paid. Over the course of 2 days I have asked for a monetary refund and to also have a supervisor contact me to discuss the situation. I only get replies from customer reps. not located in the U.S.A saying a supervisor will contact me shortly. this is unacceptable and disappointing as a Groupon customer. Wow. Voucher#1 **** ***** - closed Purchased in Feb 2013 value of 59.00. Contacted and corresponded with the following reps via email: ************ *** ********* ***** ***** I. They soon stopped answering my emails only to say they will have a supervisor contact me. Voucher#2 *** ** *****- closed Purchased in May 2013 of 29.00 Contacted and corresponded with the following reps via email: ******* ********* *, ****** A., ******* ** *** ******* *****. They soon stopped answering my emails only to say they will have a supervisor contact me. Additional correspondence was made with the following reps: ********** R and *****i. I need my money refunded. I receive no services besides bad customer service and Groupon holding onto my money for 2 years.

Desired Settlement: I would like a monetary refund of $88.00 the money that was spent on 2 deals that are now void. I do not want Groupon bucks that are set to expire in 180 days. I do not plan to be a Groupon customer any longer.

Business Response: Contact Name and Title: ******* Manager
Contact Phone: ************
Contact Email: *******@groupon.com
Hi Tascheena,

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble.

For situations like this, we can only offer a credit in Groupon Bucks to help make up for any trouble. Fortunately, this credit is easy to use--it automatically applies at checkout--and you have plenty of time to use it. If for some reason you haven't used it by the time they expire, please reach out and we can extend the expiration as an exception.

I am sorry that I wasn't able to provide you with your desired outcome in this matter.

I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.

While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.

Regards,

******* M
Manager
Groupon Customer *******

11/1/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: SELLS ADULT CONTENT WITH NO WARNINGS This site, groupon.com sells adult toys and such with very explicit photos along with children's toys and other items. This site does not have a warring that the site has adult CONTENT or age verification. Any child can go on this site and see very explicit photos of Vibrators and Dildos and more!

Desired Settlement: MAKE THIS SITE HAVE " ADULT CONTENT WARNINGS "

Business Response: Hi **********

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble.

We never intend to upset our subscribers, and we genuinely appreciate your thoughts. I'll make sure that your opinion is communicated to the appropriate channels.

It appears that our Customer Support Representative, Stephen, contacted you on 10/17 to explain how to customize your profile to filter the kind of Groupons that deals you receive from Groupon. I hope that helps!

Again, I apologize if we've offended you and appreciate you reaching out.

Regards,

**** *
Manager
Groupon Customer Support

11/1/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased 1 cutting board from groupons website and when I pressed confirm purchase the order just said processing and never showed that I had purchased it. When I checked to see if the order went through nothing showed up in my groupons purchases. I continued to check and nothing showed up. Then I received "4" emails confirming my purchases. When I checked AGAIN Their website would NOT allow me to cancel the order. First of all I only purchase "ONE" cutting board not "FOUR" so how did that happen? #2 Why did it NOT show up in my purchases if the order went through? I continually kept checking because this has happened before! #3 Why was I not able to cancel the order? As soon as I received the "EMAILS" I checked my account and was not able to cancel. I know there is a 2 hr cancellation window but I was never given that option! And that has happened to me before. I never order 4 cutting boards! I only ordered "1" ! It is a final sale order but I DID NOT ORDER 4.

Desired Settlement: I want a full refund of 15.85 each for 3 of the cutting boards total refund $47.55

Business Response: Hi ******,

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble.

To ensure that customers receive their products as quickly as possible, our warehouse begins processing these orders right away, which is why the cancellation window is only two hours. After 2 hours, your information is sent to our shipping provider, along with any other orders that are also ready for processing. Unfortunately, we're not able to stop shipment for an individual order at that point.

It appears that *****, one of our Customer Support Representatives, provided a label for returning these items on October 12. You can return the extra items within 14 days of receiving them. Please check the deal's Fine Print for specific details about returns. You can find more information on our standard return or exchange policy at http://gr.pn/GoodsReturns.

For future reference, you can edit or cancel your Groupon Goods order within two hours of purchase when accessing your My Groupons page through a browser. From a computer, sign into your account at www.groupon.com/mygroupons. Then, click "View Details" next to the order you'd like to change. If you see "Edit order" on the left-hand side of the page, just click that link to edit or cancel. You can also give us a call during that time frame at (8*** ******** and we'll be happy to assist you. Our phones are open 8 a.m. to 7 p.m. Central Time, seven days a week.

Thanks for your understanding, and please let me know if you have further questions.

Regards,

**** *
Manager
Groupon Customer Support

11/1/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Groupon offers a promotional discount on products and services if you purchase within a certain window of time. The system shows the discount being applied upon check out. The discount is not applied and customers are charged the full amount for the product or service. Those who notice, which are probably few and far in between, are forced to correspond with their customer service team. The inital responses from the customer service team usually tells the customer they did not apply the promo code properly and they can not apply discounts to prior purchases. I personally had to correspond with them several times before any resolution was made. Few customers take the time to continously email them to find resolution. After several frustating attempts, the company only provide a substandard resolution of offering groupon bucks for the same amount that customers are overcharge which expire after a limited time. This resolution forces customers to spend additional money at the company that was not authrorize in the first place. Customers are in no way compensated for their time and aggrevation in trying to resolve the matter. The company is in a win - win situation. Many customers will not notice they are being overcharged so they gain profits this way. The company does not take accountabilty and correct the problem so it continously happens. The company only provides Groupon bucks for those customers that follow through with a complaint which means you are able to keep the money that you overcharge which creates profits for the company. This problem has occured several times on my account with no explanation from the organization of what is causing the problem.

Desired Settlement: I am requesting that the company perform a formal investigation to see why discounts using promo codes are not being applied and fix the problem. The company needs to resolve complaints including full refunds in the form of the original payment.

Business Response: Contact Name and Title: ******* Manager
Contact Phone: ************
Contact Email: support@groupon.com
Hi *******,

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble.

I'm sorry for the confusion! I double-checked, and your Groupon processed successfully with a discount of $5 applied, so you were only charged a total of $15. You purchased this deal twice but this code was only good towards a single Local deal so it won't apply to the second purchase.

If you sign into your account at www.groupon.com/mygroupons, you'll see a list of all your purchases, including this one. Next to each, there's a link that says "View order details." You can click that to see any Groupon Bucks or discounts that were applied, what card you used for your purchase, how much that card was charged, and the full purchase price of the Groupon.

I hope this clears everything up! Let me know if you have any further questions.

Regards,

******* M
Manager
Groupon Customer Support

11/1/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: About 7 months ago, I looked into a Groupon deal for a vacation. I had to enter my email to get into the site, so I did. Not a day later, I began receiving emails from the site, only a few a week. At first, it wasn't enough to care about, and occasionally I would see one of interest, but not often. As time went, I began receiving upwards of 10 emails a day. I tried to ignore it, but it kept getting worse, to the point that it was driving me insane, so I unsubscribed. It said to wait 72 hours, so I did. That was roughly three weeks ago, and I have gone through the same process of unsubscribing AT LEAST 10 times. I even contacted them directly and warned that I would right up a complaint if they didn't stop. That was a week ago, and the gentleman was sincere in his regret that they had been so aggrivating, and ensured that my email had been removed. Yet here I sit with 10 emails in my inbox from them with the past 12 hours. At this point, I just want to be left alone. I will NEVER utilize their site again, even if they're offering a free trip to my dream vacation. They refuse to honor my right to not be solicited. I'm sick of it. I have no clue if submitting this is even worth my time, but at least I can say I tried. I have NEVER in my 27 years as a consumer placed a complaint until now.

Desired Settlement: None

Business Response: Hi *****

I've unsubscribed this email address. You will stop receiving Groupon promotional emails within 72 hours.

Please keep in mind that in the future, you may receive transactional emails regarding purchases made through your account and important business announcements that could affect your rights as a customer. You may receive an email if we update our privacy statement or our terms of service. You will also receive any emails that you request in the future if you re-subscribe or if you sign up to receive email relating to a new Groupon product or service.

Please let me know if you have any further questions.

Regards,

******** V
Manager
Groupon Customer Support

11/1/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a voucher from Groupon and have had issues getting an appointment, I purchased one and used it and I was charge twice by the P Street location, the transaction was not voided and I had my bank intervene. I tried them again and purchased a voucher through Groupon. I have been unable to get an appointment, call back, or any assistance on the website. Groupon followed up with ******* ****** and assured me someone would call to set up an appointment which has still not happened.

Desired Settlement: I would either like a refund or an appointment to use the voucher. I have been more than patient. I feel this was almost fraudulent with trying to use these vouchers at the D.C. location.

Business Response: Hi *******,

Sorry for any confusion!

Your order was refunded to Groupon Bucks on 10/17. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Groupon Bucks are available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.

I hope this clears everything up! If you have any other questions, please let me know. Otherwise, enjoy your Bucks!

Regards,
Groupon Customer Support

11/1/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered it as a King, changed it to a California king. Measured the mattress and called back first thing the next morning, no delivery yet, no call, etc and they would not change it to a King. Stated that they could not. I asked them to try to call the manufacturer and they wouldn't. Said by contract that they couldn't. This is a $750.00 purchase.

Desired Settlement: Either to exchange it for the King or to take it back and credit me.

Business Response: Hi *****,

I'm really sorry for any trouble this has caused. I checked your order and can confirm that we've already cancelled your order for "Hot Buy: Sealy Highfield Plush Euro Top Mattress" and issued you a full refund. Please allow up to 10 business days for this to be reflected on your statement.

Thanks for using Groupon. Please let me know if there is anything else I can do for you.

Regards,

***** **
Manager
Groupon Customer Support

11/1/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I made an order with Groupon . I contacted them online 5 hours (approx) after making the order to cancel it. They refused to cancel the order and state that the item must be delivered to me and then I had to return the item. Of course this means they have my money and the postage fee. I want this company to provide me with a full refund including the postage prepaid. I have email back up on this that won't fit in this page.Thank you Product_Or_Service: ******* Auto Hair Curler Order_Number: Processing - ******* Account_Number: ************@gmail.c

Desired Settlement: DesiredSettlementID: Refund I made an order with Groupon (sorry I had to use my address as there isn't one in Canada that I am aware of). I contacted them online them 5 hours (approx) after making the order to cancel it. The refused to cancel the order and state that the item must be delivered to me and then I had to return the item. Of course this means they have my money and the postage fee. I want this company to provide me with a full refund including the postage prepaid. I have email back up on thisThank you

Business Response: Hello,

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble.

Unfortunately, I was unable to locate your Groupon account with the email address you provided and the order number doesn't match anything in our system. Can you confirm if you placed the order on Groupon.com or on Groupon.ca? For Groupons that are offered in Quebec, we actually use a different website and platform at Groupon.ca. This allows us to offer deals in both English and French. Unfortunately, we're am only able to access accounts created on Groupon.com.

Please feel free to contact Groupon Quebec's bilingual customer support team at https://www.groupon.ca/customer_support.

If the purchase was made on Groupon.com, is it possible your account is under a different email address?

Thanks and sorry for the confusion.

Regards,

Jamie S.
Manager
Groupon Customer Support

11/1/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for silicon bras order number ****************** placed on September 09, 2015, and they arrived in the wrong size. I tried to contact the vendor directly (the process Groupon told me to follow) and the link they provide in the email does not work. My order is also not showing up in my groupon area (the other way to contact the vendor directly). I have called Groupon several times as well as emailed repeatedly and they continue to close my ticket without helping me to contact the vendor or get the right product. They have me on a continual loop of having to contact the vendor with no way for me to do so. I would like the correct size (d) not a (b). I have asked repeatedly for the vendor information to contact them myself or for Groupon to contact them if they are unwilling to share the information and they continue to ignore my request.

Desired Settlement: I would like to receive the right size in the product that I ordered. If that is not an option I would like a refund.

Business Response: Hi ********

I apologize again for the trouble! It appears that this order was refunded successfully on 10/2 to the card ending in 3257. It should appear on your statement as a refund from Groupon, Inc.

Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.

Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.

Thank you so much for your patience and understanding. Please let me know if you have any other questions.

Regards,

**** *
Groupon Customer Support

10/28/2015 Problems with Product/Service
10/28/2015 Advertising/Sales Issues
10/27/2015 Problems with Product/Service
10/27/2015 Problems with Product/Service
10/27/2015 Problems with Product/Service
10/27/2015 Problems with Product/Service
10/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: To Whom It May Concern, I am writing this letter in reference to Groupon on how infuriated and upset I am with how I have been treated with your company. I closed my business account with you several weeks back due to the fact that I was injured and needed to take the proper precautions in getting my health back. I had contacted Groupons merchant service about what I needed to do about my customers they had informed me that they could help in resolving any matter that pertained to the customers well being. I told them that as soon as I was able to go back to work that I would start treating the customers again. I HAVE ALWAYS KEPT MY LINE OF COMMUNICATION OPENED WITH CLIENTS AND GROUPON. What has me so very angry is a lady by the name of ***************** in customer's relations department. She has insisted on sending out an email to all the clients that have not been seen. Some of the clients have never been entered as redeemed so I sat down with ************ with my groupon list to go over it and see who has not been redeemed. I personally do not see what *********** is referring too because all of my clients have been redeemed, refunded, or resigned. My last conversation with her on September 17 did not go over as planned she refused to speak with me on which clients would be receiving an email on my return date, and anything I needed to speak to her on she would say that doesn't pertain to her department. I will no longer speak to her on any matter regarding my Groupon, and above all else if I still have groupons out there someone would have already contacted me with the past several weeks for an appointment, and they have not done so which leads me to believe that someone is lying to me. I cannot believe that this is how Groupon treats their business customers, and because I was the better person and had called numerous times to keep you all up to date on my situation I was treated as if I was nothing to your company and that is a horrible way to do business.

Desired Settlement: To get this straightened out and for a company to stop treating businesses as if they were nothing.

Business Response: Initial Business Response /* (1000, 5, 2015/10/02) */ Hi *******, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. We absolutely understand that issues arise that may require the businesses we work with to be temporarily closed, and after reviewing your previous correspondence, you certainly did stay in touch with us regarding your situation. Unfortunately, since we weren't able to nail down a definite date that you would be able to resume operation, within two weeks, we had do take some action in the best interest of our mutual customers. After working with our Merchant Escalations team, the decision was made to cancel the deal and issue refunds to any customers that had yet to redeem their vouchers. The decision was made solely because we were unable to tell those customers when they'd be able to use their vouchers, and we could not require them to wait for something to be determined. I am sorry you feel ********* did not treat you fairly, and I will follow up with her regarding her interactions with you. The actions she took, however, were appropriate, given the situation. We certainly value your business, as well as the business from other merchants, and I'm sorry that this situation had to lead to a cancellation of your deal. Please understand that the actions we take are what we feel is best for both the businesses we work with, and the customers that purchase the vouchers. Regards, ******** Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 7, 2015/10/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is why I do not agree with the response. There are customers that you are issuing refunds to that I have already given the service too. I would like someone to explain to me why the refunds that are not deserving to some falls back on me. Final Business Response /* (4000, 11, 2015/10/16) */ Hi *******, Thank you for your reply, and I apologize for the delay in getting back to you. The refunds that have been issued were for any vouchers that had not been marked as having been redeemed. I understand you spoke with ************, to make sure our records were aligned, regarding redeemed vouchers. If you have examples where customers were refunded, but you had marked their vouchers as redeemed, please reach out to our Merchant Support team at XXX-XXX-XXXX. They will be able to better assist you in making sure you are paid appropriately for all redeemed vouchers, and they can be reached Monday through Friday, from 8am - 7pm Central Time. Regards, ******** Manager Groupon Customer Support

10/26/2015 Problems with Product/Service
10/26/2015 Advertising/Sales Issues
10/26/2015 Advertising/Sales Issues
10/26/2015 Advertising/Sales Issues
10/26/2015 Problems with Product/Service
10/26/2015 Problems with Product/Service
10/26/2015 Problems with Product/Service
10/26/2015 Problems with Product/Service
10/26/2015 Problems with Product/Service
10/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Placed an order with Groupon Getaways for***************** Niagara Falls for November 10-12. Realized after ordering that the fees were in US dollars. After contacting the company they informed me this detail was hidden in the fine print on the promotions page. There was nothing listed on the order confirmation page to state that the price was in US funds. In fact all prices listed on the order confirmation page where in Canadian dollars with the exception of the Final Price. Contacted Groupon Getaway customer service to explain this discrepancy and they agreed to contact the hotel to see if they would provide a full refund. After several calls and being led along for five days I was finally notified that I would be charged a $49.21 cancellation fee. I later came to find that it was not in fact the hotel they were contacting but *******. Spoke with Manager from Groupon Getaways ******* and he was very helpful in providing a resolution to cancel my full order if I agreed to order a new room in Canadian funds for the same date. Unfortunately, I had to do this prior to the cancellation being processed and the hotel had no rooms available which matched the one I had ordered. The only rooms available were more expensive than my ordered room. Contacted Groupon Getaways to explain this was not a viable solution and I was told I had to order the more expensive rooms or there was no deal. Advised that there was no savings in doing this and the Manager I spoke to this go around ***** was unsympathetic and told I had to figure it out. He refused to assist me and did not offer any assistance in coming up with a new solution. He only repeated over and over the same offer which was not feasible.

Desired Settlement: I want a full refund of my money as I do not want to deal with Groupon Getaways for ordering travel.

Business Response: Initial Business Response /* (1000, 5, 2015/10/13) */ Hi *******, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. While this is never the experience we want you to have, when booking reservations through Groupon, I'm happy to see that a full refund was issued to your card ending in ****, on 10/7/2015. Please allow up to 10 business days from the date the refund was issued, for it to reflect on your statement. I'm glad I could confirm that a full refund has been issued, and if you have any additional concerns, please let us know. Regards, ****** * Manager Groupon Customer Support

10/23/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On October 5, 2015 @ 4:37PM EST time a placed an order online with Groupon.com for a Versace Purse. The funds were taken out of my account that same day. On October ******* I finally saw a *** Tracking number associated with the order. I tracked the package it said it would be delivered on October 17, 2015. So I check the *** Tracking again on October 16, 2015 and it said the package was handed off to the local post office and provided tracking information for the post office. I tracked the pacakage on October 17, 2015 through ******** and it said the package was out for delivery and would be delivered on the 17th. I check the tracking around 5PM ET because no one came to my door or anything to deliver the package. So when I track the package on ******** it says the package was left in a parcel locker. So I go to the mailboxes and above the parcel lockers it says a parcel locker key will be in your mailbox if you have received a package. There was not a key in my mailbox. So I make groupon and the post office aware of this and advise both that this needs to be corrected by Monday October 19, 2015. The post office is of course closed, but Groupon responds and apologizes that I do not have it and advises me to check with my neighbors. I responded and explained to them that my neighbors do not have it, but the post office did not put a parcel locker key in the mailbox. I was basically telling them to make them aware and see if they could contact *** or USPS and the issue needed to be resolved Monday, October 19, 2015. Groupon responds back by saying they apologize once again, but they cannot provide any other information and since the groupon I purchased is no longer available they cancelled the order and refunded the order back in Groupon Bucks and said "please be aware in the future we won't be able to issue additional refunds of this nature and to prevent delivery communication failure I should choose an alternate address." One I NEVER asked nor did I CONFIRM that I wanted the order cancelled or refunded and they refunded in Groupon Bucks! Since they took it upon themselves to cancel the order and refund the order, they need to refund the money back to the card I purchased the groupon with. What makes them think I would want Groupon Bucks to purchase anything else from them. The refund of the my 86.38 is all I want and I will cancel my account with them and be through.

Desired Settlement: I want the cash refund of my 86.38 I purchased the groupon for back to the card I purchased it with. Point Blank Period.

Business Response: Initial Business Response /* (1000, 5, 2015/10/22) */ Contact Name and Title: *********/Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi ********* Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm very sorry for the trouble. I see that as requested, your refund was switched to your credit card on 10/18/2015. Please allow up to 10 business days for this to be reflected on your statement. My apologies again for our confusion, which resulted in a refund that was not requested. If you have any further questions, please let us know. Regards, ******** Manager Groupon Customer Support Initial Consumer Rebuttal /* (2000, 7, 2015/10/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their response, the refund was processed.

10/23/2015 Guarantee/Warranty Issues
10/23/2015 Problems with Product/Service
10/23/2015 Problems with Product/Service
10/22/2015 Problems with Product/Service
10/22/2015 Problems with Product/Service
10/21/2015
10/20/2015 Problems with Product/Service
10/19/2015 Problems with Product/Service
10/19/2015 Problems with Product/Service
10/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Groupon advertised a deal for Rising Lotus Yoga: $75 for 20 classes, and $39 for 10.If 3 people purchased the deal, anyone who bought 20 would get $27.17 back and anyone who bought 10 would get back $14.14. This was to be CASH refunded to the credit card used to make the purchase and EACH PERSON was to receive this discount.My friends ******************************* and myself bought this Groupon.********* bought 20 classes and Lene and I each bought 10.We were instructed to use the same link to buy the classes and we had to do this by a certain time in order to receive the discount. We did exactly as we were instructed by the plethora of emails we got telling us repeatedly to share the deal.Since then, we've gotten nothing but a runaround - emails claiming we made the purchases using the same account, so we weren't eligible - entirely untrue; claims that we had multiple accounts which needed merging tbecause they couldn't recognize who'd made the purchase - also patently untrue; offers to give us "Groupon Bucks" which are credit towards future purchases-- which none of us want or are going to make.********* -- and this is after many, many messages-- mine have been largely ignored - and they do not come to the phone, you can stay on hold all day-- was finally offered her refund, which is supposed to take place within the next 3-4 business days. She is still waiting. I have received no such assurance, and in fact, have received no reply now at all, although I forwarded her messages along with my own, asking for the same refund she's been promised. Product_Or_Service: Rising Lotus Yoga classes

Desired Settlement: DesiredSettlementID: Refund I still want to use the yoga classes I purchasedI expect to receive the $14.14 promised discount refund asap.At this point, frankly, I think they should not be charging me for this purchase at ALL. BUT I want the classes that I bought.Rest assured, I'll never buy ANYTHING through Groupon again. Please help me to resolve this immerdiately.Thanks,**************

Business Response: Initial Business Response /* (1000, 10, 2015/10/07) */ Contact Name and Title: GROUPON Hi ************ I'm so sorry to hear that you're unsatisfied by your latest Groupon experience. I am a manager here at Groupon, and I am happy to look into this further for you. I reviewed your account and see that you should have received the credit to your account however it was not applied due to some technical issue. I have issued the $14.14 your Master card ending with XXXX. Please allow up to 10 business days for this to be reflected on your statement. I apologize again for the troubling experience. Please do not hesitate to let me know if there is anything I can do for you.

10/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have purchased over $100 in Groupon vouchers and have not been able to redeem them due to problems with vendors. I understand this is unfortunate that I have selected vendors who can't fulfill their and that Groupon does not control the vendors, but they could refund the purchase value (not the promotional value) of the vouchers so I can select a different vendor. I have requested a refund or a credit multiple times but am met with deceitful and deflective customer service who answer my requests with canned apologies. They even went as far as suggesting the I gift the expired vouchers ("Groupons make great gifts."), which is profoundly disrespectful and devalues their product. I want to use the purchase price of my groupons ($75 remaining) or receive a refund.

Desired Settlement: I want a refund or credit of $75 and the promise that if I can't redeem this because a vendor fails to uphold their end of the contract I will be able to exchange for a new credit.

Business Response: Initial Business Response /* (1000, 5, 2015/10/01) */ Hi********** I want to extend my apologies again for the issues which prevented you from using your Groupon during the promotional period. If an issue arises that affects your ability to redeem your Groupon, we ask that you contact us at that time so that we can resolve any problems on your behalf. We are generally able to work with the businesses we feature in order to find solutions, and it's always been our goal for our customers to enjoy their Groupons as originally intended. After looking into your issue further, I was able to confirm that this business has been honoring Groupons. In this case, we would encourage you to redeem your Groupon for the amount paid per our terms of use. We are not able to issue a refund for your expired voucher unless the business is unwilling to accept it for the purchase value. If you decide you no longer want to use this Groupon, your expired voucher can still be gifted to someone else, unless the Fine Print indicates otherwise. Thanks for your understanding. Please let me know if you have any questions regarding other Groupon purchases. Regards, Groupon Customer Support Initial Consumer Rebuttal /* (3000, 7, 2015/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am appalled at your lack of thoroughness reviewing my case and my account. If you had done minimal research, you would have seen that I have contacted Customer Service on multiple occasions, which makes your suggestion to contact you meaningless. Furthermore, if you had read my complaint more carefully, you would see that the problem is not that the business is not accepting vouchers, but that the class that I intended to take with this voucher is offered on a strict calendar schedule that I would not have been possible to abide by before the voucher expired, rendering it effectively unusable. You canned response is exactly the same response I received from customer service. I find it extremely disrespectful to me and to my friends that your policy on expired vouchers is to gift them, as if they were valueless (not to mention it devalues your own product). Please refund (not credit) $75 to my credit card or mail me a check. Final Business Response /* (4000, 9, 2015/10/08) */ Contact Name and Title: Groupon Hi********** I see that we have already processed the refund for $96.25 on 30th September. Please let us know if you have any other queries. Regards, ******

10/19/2015 Problems with Product/Service | Read Complaint Details
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Complaint: On September 2nd 2015 I bought a hat from the lids store in the fox Valley mall the transaction took maybe three minutes to complete the employee said the system was acting up that day when I checked my account online I say where I was charged twice for the hat I called the store and the told me to come back in and the would refund the extra charge when I returned back to Illinois from Georgia I returned to the mall and they said that the general manager had got in contact with accounting but it's been one month any I haven't heard anything back everytime I call they say the manager will get in touch with me

Desired Settlement: Just to get the extra 30 dollars and 30 cents they charge my card

Business Response: Initial Business Response /* (1000, 5, 2015/10/08) */ Contact Name and Title: ********** Manager Contact Phone: (XXX)XXX-XXXX Contact Email: *******@groupon.com Hi ******, Thank you for reaching back out to us through the Better Business Bureau and I'm sorry for the trouble. Is your complaint concerning a Groupon you purchased for Lids? If so, I wasn't able to find your purchase using this email address. Could you have used an account associated with another email address to make the purchase? I can definitely find any Groupons that you have been charged for; I'll just need a little more information. Could you please provide as much of the following information as possible? (Please be sure to provide this information above the reply line in this email) The last four digits of the credit card that was charged The date of the charge The cardholder name The city from which it was purchased The total price paid Any other email addresses you may have used Once I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue. However, it sounds like you may be referring to an extra charge that Lids charged you directly. if that is the case, I suggest filing a new complaint with the BBB with Lids specifically as Groupon has no affiliation with Lids and will not be able to assist in a Lids specific issue. I hope this helps clarify your issue! Regards, ********* Manager Groupon Customer Support

10/16/2015 Problems with Product/Service
10/15/2015 Problems with Product/Service
10/15/2015 Problems with Product/Service
10/14/2015 Advertising/Sales Issues
10/13/2015 Advertising/Sales Issues
10/13/2015 Problems with Product/Service
10/13/2015 Problems with Product/Service
10/13/2015 Problems with Product/Service
10/13/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Purchased on 8/7/15 & 8/15/15 4 groupon deals for my birthday vacation in Puerto Rico (8/28-9/2/15). Once in Puerto Rico, 2 of the merchants were CLOSED and when called, 1) never answered & the other did not understand English & hung up in my face when asking what their operating hours were, as we went at 1pm on a Sat & it was SUPPOSED be open 8a-4p. The other adventure groupon we could not use bc they need at least 6 people to go out and on the days I was there, this didnt happen. I reached out to groupon on ~10 different occasions and was first told theyd refund me but id have to email them through my account email (i was using a different email) because they cant "edit accounts without user permission." So i did that and then was told oh this is "groupon USA" and the groupons you purchased were in Puerto Rico. I tell them that PR is a US territory so I dont understand. I was then given the "puerto rico groupon support email" And since have emailed that email while CC US groupon support and NO ONE HAS TRIED TO HELP ME, let alone even RESPOND to my many emails. This is ridiculous, this was my bday trip and it didnt go as planned as the groupons we purchased were useless bc places were closed or not accepting reservations and that is beyond our control. We plan to NEVER use groupon again and we just want our money back but they dont even have the courtesy to respond to us! RIDICULOUS!

Desired Settlement: A refund back using the original form of payment I used when paying.

Business Response: Initial Business Response /* (1000, 5, 2015/10/02) */ Contact Name and Title:******** Manager Contact Phone: ************ Contact Email: *******@groupon.com Hi *******, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. I am very sorry there isn't more we can do but since this was purchased with Groupon.pr we have no access to that purchase or any of the order details to assist with a refund. I have reached out directly to our customer support contacts with Groupon.pr to request someone reach out to you about this issue. Again, we're very sorry for this inconvenience. Regards, ********* Manager Groupon Customer Support

10/13/2015 Problems with Product/Service | Read Complaint Details
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Complaint: A getaway was purchased from groupon.com.************* on the ****************** is the hotel in question. My family and I arrived Sunday sept 6. The room was dirty, spider infested, blood stain on furniture ( I have pictures) , and no wifi. No wifi was especially problematic because my husband needed wifi to do business while on this trip. This hotel advertised wifi and I called to verify this before we checked in. The hotel room did not have a functional telephone either which was concerning because our cell phones had no service. When we saw the condition of our room my husband immediately went to guest services and asked to speak to a manager and change rooms. He was told there was no manager on duty and that there was no vacancy to change rooms. We slept in our vehicle Sunday and Monday night. We have a small child and were not comfortable sleeping in a spider infested room. I contacted groupon during our stay. They were very helpful, at first. ***** from groupon told me to contact them after we checked out for a full refund. We checked out of the hotel Thursday September 10. We had been using the room simply as storage and a place to bathe. I asked to speak with the manager and was told there was no manager on duty. I called groupon as recommended upon check out. The problems began with********* She told me that we should have checked out immediately and secured another hotel. The problem with this is - it was a holiday week - the hotels I called for vacancy had none. Also the rooms that would have been vacant were 300-400 dollars a night. I wasn't prepared to spend that money Also*********said that if I didn't speak to a manager, there wasn't a proper course of action or refund that could be taken. She also laughed at me when I told her that we slept in out car. I was humiliated. I have called the***** *** on the River everyday since our return. There has never been a manager on duty for varying reasons. Groupon offers (as advertised on their website) a 100% satisfaction guarantee. At this time they are willing to offer me a 50% refund. They are trying to put this off on the hotel. They originally wanted the hotel to issue the total refund. The problem is, I did business 100% for this trip with Groupon. Please help me with this. They owe me $280.

Desired Settlement: See above

Business Response: Initial Business Response /* (1000, 5, 2015/10/02) */ Contact Name and Title:******** Manager Contact Phone:************* Contact Email: *******@groupon.com Hi *******, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. We are very sorry for the frustration this deal has caused but we are unable to issue any more credit or refunds for this stay because the hotel confirmed that your stay was completed in full. Unfortunately we must respect the policies of our merchants so in attempt to appease both parties, we issued a partial refund back to the original card that was charged. I understand this is not the outcome you would prefer but our hands our tied with this matter. If you have any other questions about any other deal or purchase, please feel free to contact us directly. Regards, ******* M Manager Groupon Customer Support

10/13/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I have made repeated attempts to obtain a refund for a Groupon purchased for the restaurant ******************** I purchased a $20 Groupon for $40 worth of service on February 15, 2013. I contacted the restaurant to ask whether they would allow me to use it for online ordering, but they would not. Because of many complaints I read online regarding the restaurant, I decided I did not want to patronize the establishment, but my Groupon expired. I requested that Groupon refund me for the amount, but they refused, stating that after the Groupon expires, I can redeem it at the restaurant. It is an oppressive and unfair practice to be forced to spend money at an establishment I do not wish to patronize, and that I paid for services/products not rendered by the restaurant. What is a consumer if not free to decide how to spend their money? Does Groupon have no regard for quid pro quo? What good is a company that cannot stand behind the vendors they market and cannot ensure the satisfaction of the consumer? For these reasons, I reach out to the BBB to assist with the refund of my money.

Desired Settlement: $20.00 cash refunded, not store credit.

Business Response: Initial Business Response /* (1000, 5, 2015/09/24) */ Hi ********** Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for any trouble. As ****** previously explained, we do not issue a refunds for an expired or expiring Groupon. If you are unable to use your Groupon before it expires, you can still use it for the price you paid with the business towards the original goods or services offered with the deal. If you are no longer interested in using this Groupon, you can always give an unused Groupon to a friend unless otherwise specified in that deal's Fine Print. Additionally, we do not issue refunds based on the experience of another customer or an experience documented on a review website. Thank you for your understanding, and please let us know if we can assist you with any other Groupon purchases. Regards, ********** Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 7, 2015/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The issue was not whether Groupon's policies allow for refunds or whether I can give my Groupon away to someone else. The issue is that I have spent money and received nothing in return. As previously mentioned, it is an unfair and oppressive policy. I do not accept the response from Groupon and would like a refund of money spent in exchange for NO BENEFIT TO ME. I would also like a refund of credits held in my Groupon account so that I may never have to deal with this business again. Please advise what additional information is required from me. Final Business Response /* (4000, 9, 2015/10/02) */ Hi ********** Thank you for reaching back out again through the Better Business Bureau. I'm really sorry for the trouble. However, I'm not able to issue a refund for your expired voucher. All the businesses we feature understand that the purchase value of your Groupon never expires. Of course, if the business refuses to honor your expired Groupon for the price paid towards the original services offered in the deal, I'll be more than happy to assist you further. I have gone ahead and converted your $36 Groupon Bucks remaining in your account from your Graceful Services refund back to your credit card used to make this purchase. This may take up to 10 business days to be reflected on your statement, but it will likely appear much sooner. Keep in mind that this refund was provided as a one-time exception to our normal refund policy, which is that any unredeemed voucher may be returned to us within the first three days of purchase for a refund of the amount paid. After that three day time period, we will not refund any voucher and all sales are final, unless otherwise stated in the Fine Print. Thanks for your understanding. Regards, ********** Manager Groupon Customer Support

10/12/2015 Delivery Issues
10/12/2015 Guarantee/Warranty Issues
10/9/2015 Problems with Product/Service
10/9/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: I am writing this letter to lodge a formal complaint about Groupon, who facilitated the sale of In****lign treatment by Dr.***************** owner of the Centre for Contemporary Dental Concepts. On April 20, 2012 I purchased a groupon for "A complete In****lign Treatment" from the Centre for Contemporary Dental Concepts for $2499.00, paid for by a **** card. I was eager to begin my treatment, and I called the office to make an appointment. I was told that they were inundated with appointments and would not be able to see me until August of 2012. The dental office aggressively pushed other services on to me, like veneers, or generic versions of the treatment I had purchased. I declined, even though they told me that I wouldn't recieve the in****ligns for at least eight months and that they would call me when they came in. I informed Groupon of their unethical business practices immediately, Groupon did nothing to rectify the issue. Eight months go by, I contacted Groupon telling them that I hadn't received my in****ligns, they promised to reach out to the dentist's office. I have also been calling the Dentist's office and either getting voicemails, or having someone take a message. Months turn into years, I've had to open several claims, about this matter only to be ignored, hung up on, or auto email spammed that they are working on the matter. I believe that they have misappropriated my funds. Groupon has completely dropped the ball on this, and I can no longer wait to have the issue resolved. On September 9, 2015 I again attempted to call the Centre for Contemporary Dental Concepts, and for the first time in years I wasn't fielded to a voicemail system. I spoke with a staff member, who claimed that it was her first week with the company. I explained my ongoing issue, and she apologized, acknowledged that I had purchased an In****lign treatment, the dates and times of my visits, and assured me that she would try to get to the bottom of the issue. Later that day, I spoke to the same representative, who had earlier claimed that she didn't know what happened to my molds and proceeded to tell me that they didn't have records of payment. I have proof of payment, and so does Groupon, and Dr. *********** staff member acknowledge payment in August of 2012. I reached out to Groupon, who claimed to open yet another investigation into Dr. ********** Groupon sends me updates almost daily stating that they are "working on the issue" and yet, no progress has been made.

Desired Settlement: I want a full refund due to services not rendered.

Business Response: Initial Business Response /* (1000, 5, 2015/09/27) */ Contact Name and Title: ********* Manager Contact Phone: ************************************************* Hi ***, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. It seems that you have corresponded with our management team as of Wednesday, 9/23/2015. The answer you received in that email is the final resolution we are able to provide. Here it is again for your convenience: I am sorry that I wasn't able to provide you with your desired outcome in this matter. I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Thank you for your understanding. Regards, ********* Manager Groupon Customer Support

10/7/2015 Advertising/Sales Issues
10/7/2015 Problems with Product/Service
10/6/2015 Problems with Product/Service
10/6/2015 Problems with Product/Service
10/6/2015 Problems with Product/Service
10/6/2015 Advertising/Sales Issues
10/6/2015 Problems with Product/Service | Read Complaint Details
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Complaint: 8/18/2015 I ordered a QUEEN size memory foam mattress, but when I got the confirmation e-mail, it listed a FULL size Nature's Select 10" IQ Cool Memory Foam Mattress: Full. I called Groupon within the 2 hr limit to change orders, but was on hold for 53 mins and was told when my call was finally answered that they could not change the size of the mattress past 2 hrs of purchase. I explained that I had been on hold all that time, but was told sorry and that they also would NOT let me return it. I have emailed them several times and have copies of those emails. The only thing they keep repeating is the 2 hr order change and will not address the fact their hold time put me over. I've been told to just make my purchase a gift to someone.

Desired Settlement: I would like to send this item back at no shipping cost to me and be refunded my $355.66 or sent my correct order of the same product in the correct size of a QUEEN.

Business Response: Initial Business Response /* (1000, 6, 2015/09/15) */ Contact Name and Title:********** Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi ******, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. It looks like this issue was resolved via email on 8/25/15. Based on your reply to that email, it seems like you may be expecting the return labels to be mailed to you. I do want to clarify that the return labels were actually attached to the email that was sent to you on 8/25, so you'll need to download and print those pre-paid return labels and then follow the instructions for affixing them to the package. If you have any further questions, please let us know. Regards, ******** Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 8, 2015/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not receive the above mentioned email from**********. I did receive an email with the shipping labels and returned the package as instructed. I have yet to receive my refund and it has been close to 3 weeks. Final Business Response /* (4000, 17, 2015/10/02) */ Contact Name and Title: Groupon Hi, A full refund has been processed on 28th September for $355.66. I hope this helps. Regards, Groupon Final Consumer Response /* (2000, 19, 2015/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

10/6/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Item that we purchased was not the item received and we have not received a refund. Contacting groupon has been a headache all in itself . They pass me around and no resolution in place at all!

Desired Settlement: Either a refund or the table that we purchased

Business Response: Initial Business Response /* (1000, 5, 2015/09/25) */ Hi ********* Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for all of the trouble you've experienced. It looks like*********** has provided you with return labels to return this item for a full refund. Unfortunately, we're not able to offer a replacement for this item. I apologize again for any inconvenience this has caused, and thank you for your understanding. Regards, ********** Manager Groupon Customer Support

10/5/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I "cashed in" groupon bucks to be applied to any groupon purchase for $5 off a $10 or more subsequent purchase. I purchased something for $39 and the $5 was not automatically applied, as advertised on the website. When I contacted customer service, they would not refund $5 to my ******** card. They suggested I try to make an additional purchase and see if the $5 would be applied. Then they offered to give me $5 more the the groupon bucks that did not work in the first place!

Desired Settlement: I just want $5 credited back to my ******** card. That's all. Simple.

Business Response: Initial Business Response /* (1000, 5, 2015/09/24) */ Contact Name and Title: ******* Manager Contact Phone: ************ Contact Email: *******@groupon.com Hi ****, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. Groupon Points allow you to take advantage of even more great Groupon discounts, just by doing the things you already do on our website and mobile app. Browse, buy, search for, and share deals on social mediayou'll rack up Groupon Points. Then, use your Points to claim rewards, such as Groupon Bucks to use toward the purchase of more awesome deals. Rewards also include additional deal discounts and even sweepstakes entries. To use your Points, click on the star icon in the upper-right of our web page that shows how many Points you have. This takes you to the Groupon Points page, which shows you the options for claiming rewards. Promotional codes and Groupon Points can be used separately but won't apply to the same purchase. It looks like the purchase on 9/15 was discounted with the code SUPER3 so Groupon Points won't apply to an already discounted deal. Unfortunately, we aren't able to retroactively apply a discount to a purchase that already processed. Additionally, we are unable to credit the amount of the discount to a credit card. Points are valid for 30 days after you earn them, so visit your Groupon Points page to double check your current balance. Let me know if you have any other questions. Thanks, ********* Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 7, 2015/10/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't need instructions on how to "use my Groupon points". The point is that I did try to use them and they were not applied as a $5 discount to my purchase. The point is that no where is it indicated that these Groupon points can only be used separately from other discounts for the same purchase. What is advertised is that these redeemed Groupon points will automatically be applied to your purchase. No where does it say, they will not be applied to an already discounted deal. You certainly ARE able credit this disputed $5 discount to my credit card. Businesses provide credits all the time. What you mean is that you are UNWILLING to give me the $5 credit I requested. What you mean is that you are willing to lose a faithful Groupon customer over $5. So be it. Final Business Response /* (4000, 9, 2015/10/03) */ Contact Name and Title: ******* Manager Contact Phone: XXX-XXX-XXXX Contact Email: support@groupon.com Hi****** I'm very sorry for the confusion but unfortunately we can only apply a single promotion to any purchase so since your purchase was made using a promo code, the Groupon Points will not apply. I am sorry that I wasn't able to provide you with your desired outcome in this matter. I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Regards, ********* Manager Groupon Customer Support

10/5/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: Place an online order on 9/19 for tickets/vouchers via Groupon. During course of completing transaction, tickets were issues for a date I had not selected. Checked on 9/22 to discover that vouchers would be issued for tickets on an incorrect date. Emails and phone contact with Groupon employees indicates they absolutely cannot change the date, refund the purchase or do anything at all to help. Tickets are for an event that is still two months away, have no way to purchase tickets for the correct date now and am out several hundred dollars. Groupon has no way to change this but continues to sell the tickets for other dates.

Desired Settlement: Since tickets are still able to be sold by Groupon, are still available, are clearly high in demand as they have sold many already, would like to refund amount and they can still resell them with plenty of advanced notice.

Business Response: Initial Business Response /* (1000, 5, 2015/09/25) */ Hi****** I apologize for the frustration, but unfortunately, I'm not able to issue a refund in this situation. Our GrouponLive deals are available to you through a partnership with *********** and are considered ticket purchases. As such, they are non-refundable after the day you buy them. We always want you to be aware of all the conditions for a deal before you make your purchase. That's why we included a "Fine Print" section in the middle of the page where this deal was offered, https://www.groupon.com/deals/gl-the-rockettes-1 . In this case, the restriction in question is: "Refundable only on day of purchase." While I won't be able to honor your request today, you can certainly give this away as a gift. Just let us know the name of the person who will be redeeming the Groupon. If we have this information at least 24 hours before the day of the show, we'll be able to change the name on the Groupon for you. The name on the Groupon must be the same as the person redeeming it at the show. Please let me know if you would like to give this as a gift or if you have any other questions. Regards, Groupon Customer Support Initial Consumer Rebuttal /* (3000, 7, 2015/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't have any tickets that I can actually sell and/or "gift" at this point per this response. These tickets are not for the date I requested. I requested November 23rd and the system assigned me the November 13th date. This is unacceptable that due to a system error they refuse to honor my request. Even though the verification screen showed the correct date on the mobile app, when the tickets were issued they were not for the Nov. 23rd date. Don't you find it odd that EVERY other date online has been sold out at this point EXCEPT November 23rd? Can you prove to me that it was not an error with your system that caused me to get the wrong date? Final Business Response /* (4000, 9, 2015/10/02) */ Hi****** My name is ****** and I am a manager at Groupon. This email is in response to the BBB complaint that you have lodged. I have just checked your account and I can see that you have purchased the wrong deal option. I'm able to go ahead and make a one-time exception in this case. I've just canceled this order and issued a refund of $413 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons. While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the future. Of course, if you ever run into difficulty redeeming your Groupon, please don't hesitate to contact us. If you have any further questions, please let me know. Regards, ****** Manager Groupon Customer Support Final Consumer Response /* (2000, 11, 2015/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Just wanted to ability to purchase the correct date. Thanks so much for finally fixing this.

10/5/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I bought two of the LG 12,000 BTU units. The first one arrived and did not work out of the box. I emailed in to return it. The service center is in India so you get an email back the next day, which I have no problem with. I was given a return label for USPS and went to schedule the pickup and realized the box was too big. So after about a week of back and forth they sent me a UPS label. No pickup was available so I had to carry the 70 lb plus box to the UPS outlet. Thinking that was all good, I bought another one from Groupon, the same model. Here what has happened since. 1. I have not received my refund for the first one, I returned it in July and it is now September. They keep promising to get my money back, no money in my account, so I just contacted my credit card company and did a chargeback, as the 68 day limit is coming up. 2. The second one broke about one month after I got it. I'm not sure what they mean by refurbished but the compressor pump went and I was told it was just worn out. 3. There is no warranty on this other than a 14 day return policy. 4. It isn't that cheap. Shop around and you can find a comparable price online and buy a warranty, or you can spend $100 more and get a nice new one with a warranty. NO WARRANTY. This is a unit that broke once before, why would anyone buy it (knowingly) without a warranty?

Desired Settlement: I want a refund for both air conditioners.

Business Response: Initial Business Response /* (1000, 5, 2015/09/22) */ Hi ****** I'm so sorry for the trouble you've experienced with your Groupon Goods purchase! We definitely want you to be satisfied with the product you've received. Unfortunately, we're not able to offer exchanges or replacements at this time, but it looks like you're covered by a one year warranty, so please check the packaging you received for more information on contacting the warranty provider. Customers can request warranty info by contacting techsupport@cchappliance.com or 1-888-470-7342 Sorry again for the trouble. If you have any questions or need further assistance, please don't hesitate to ask. Regards, Groupon Customer Support

10/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Contacted Groupon through live chat feature to get assistance with promo code that was not working. Got ********* who continually gave me misinformation, then refused to honor the promo price as discussed after she had me make the purchase because she informed me the deal was "sold out" when it was not. ******* should not be in customer service. She cancelled out my order versus refunding me the difference of $1.50! Horrible reflection on Groupon. Below is our conversation: *************** I'M TRYING TO USE SUPER3 PROMO CODE TO GET 25% OFF OF A LOCAL DEAL. IT ISN'T TAKING 25% OFF THOUGH. ******* Thank you for contacting Groupon. My name is *******. *************** THE DEAL IS $12.00... 25% IS $3.00. THE CODE IS ONLY TAKING OFF $1.50 ******* My apologies for the trouble Amelia, let me check it for you. Can you give me the link of the deal please? *************** THIS HAPPENED LAST TIME SUCH A DEAL WAS GOING ON AS WELL *************** https://www.groupon.com/deals/aravita-smoothies-coffee-and-bubble-tea-1 *************** Complete Your Order Item Description Unit Price Quantity Subtotal Two $10 vouchers: each voucher valid for $10 toward menu items - Aravita Smoothies Coffee and Bubble Tea Two $10 vouchers: each voucher valid for $10 toward menu items - Aravita Smoothies Coffee and Bubble Tea $6.00 x $12.00 Use a promotion or gift code Give this Groupon as a Gift SUPER3 - 25% Off, up to $50 SUPER3 - 25% Off, up to $50 -$1.50 Order Total: $10.50 *************** I copied and pasted the page info ******* Sorry for any confusion! Unfortunately, this deal is not eligible for promotional offers. On the original screen where you viewed this deal, http://groupon.com/deals/aravita-smoothies-coffee-and-bubble-tea-1, we included a "Fine Print" section in the middle of the page just below the image. This section will always include all conditions of the deal that you should know before making your purchase. In this case, the following restriction should be noted: "Not valid with other specials or promotions." Again, my apologies for the trouble. Please let me know if I was able to address your concern to your satisfaction, or if there's anything else I can do for you. *************** why does it day $12 plus 25% off then? *************** That doesn't make any sense *************** https://www.groupon.com/browse/miami?context=local&lat=25.908705&lng=-80.30866&address=Miami%20Lakes%2C%20FL *************** It advertises that you can use the SUPER3 promo code. ******* You're right, they stated in the fine print that its not compatible with promotions. Let me make the purchase for you then. For ow many quantities would you like to buy? *************** Just 1 ******* I'm sorry for the trouble. Unfortunately, it looks like this has indeed sold out. Occasionally, there can be a brief delay when the site hasn't quite caught up with the actual number of Groupons sold. During this time, it may still look like the deal is available even though the maximum number of Groupons has already been sold. I'm so sorry for the disappointment, and I wish I had better news for you. Please let me know if you have any questions. *************** I was just about to purchase it? *************** If I click to buy it it allows me *************** Why don't I purchase it and you refund me the amount? This is bad business by Groupon to advertise one thing then make it impossible to actually utilize the promotion. ******* In my end, it will get me back to the purchase page, it won't let me proceed. Can you try? *************** I just purchased it *************** Are you able to correct the purchase amount? ******* How about this, I'll add another Groupon Bucks of $1.50 for the difference. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. Any Groupon Bucks you have will apply to a purchase automati

Desired Settlement: Additional part of conversation: *************** I would prefer to be refunded so my purchase price will be $9 *************** I do not want groupon bucks ******* The code would only work for 1 quantity and the deal is already been set for 2 quantity. *************** no I purchased 1 deal *************** The deal includes 2 $10 vouchers *************** The quantity I purchased is 1 (one) ******* My apologies for the confusion, if you check at the checkout page, it is already been set by the merchant as 2 quantity. *************** So what does this mean? *************** If you cannot honor the price that I thought it would be based on our conversation ($9), then please cancel the whole transaction and refund my money. ******* Please expect for the funds to reflect in your bank statement within 10 business days. Is there anything else that I can help you with today? *************** No, I will contact the BBB and report this however. This is false advertising and lack of customer service. ******* My apologies for the confusion ******* I would like Groupon to honor the promotional price that is advertised! ($12 - 25% = $9). At this point however, I should get it free for the waste of time and aggravation this has caused.

Business Response: Initial Business Response /* (1000, 5, 2015/09/23) */ Hi ******* Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. When we offer deals for multiple services or admissions, we frequently provide customers with a separate voucher for every visit. This makes keeping track of how many services or admissions you've redeemed easier for you and for the business. Since the promotion you are using can only be applied toward 1 voucher, only $1.50 was taken off of the total amount. I'm very sorry for any inconvenience this may have caused. To make up for the lost credit, I've issued $3 in Groupon Bucks to your account. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right. If you're interested in purchasing this deal again with the full $3 discount, simply click on the link below: https://www.groupon.com/deals/aravita-smoothies-coffee-and-bubble-tea-1 I apologize again for the trouble. Please let me know if I can help you further. Regards, ******* Manager Groupon Customer Support

10/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I've complained to the BBB three times in the past twenty years and two of the three have been for this order. The order number is #XXXX-XXXXXX-XXXXXX. I returned it and UPS tracking showed it received by Groupon on 7/31/15. The maximum time for refunds as listed by Groupon is 3 weeks. It took them nearly 6 weeks to issue my refund after multiple emails, chats, and a phone call. It was excruciatingly difficult and though I asked multiple times I was never told why there was a delay. They also asked whether I could take my refund in "Groupon Bucks" because they were having a hard time putting my refund through. Please, whoever reviews this from Groupon go through my correspondence record and put yourself in my shoes. Had I not asked and pushed I'm doubtful I ever would have received my refund.

Desired Settlement: I'm not asking for money, I just want to know what happened and what you're going to do to make sure this doesn't happen to your future customers. Why did I have to email you to receive my refund and why did it take so long and so much hounding after that to make it go through? What safeguards are you putting in place to make sure this doesn't happen again?

Business Response: Initial Business Response /* (1000, 5, 2015/09/23) */ Hi******** Thank you for reaching back out to us through the Better Business Bureau. We sincerely apologize for the delay with your refund. Your refund processed successfully on 09/10 to the card ending in 3014. It should appear on your statement as a refund from Groupon, Inc. All Groupon Goods are returned to our return facility. The delay could have resulted from the proper paperwork not being included with the item. If the return facility does not have the proper order information, the refund will be delayed. Again, we're very sorry for any inconvenience this caused. If there is anything else we can do for you, please don't hesitate to let us know. Regards, ******* Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 7, 2015/09/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Response did not address my complaint. I am fully aware that I was refunded my money. My question was why it was refunded so late and took multiple emails and calls from me for Groupon to do so. The response conjectures a possible reason for the delay that it was missing paperwork despite zero evidence for this postulation. I'm interested in the actual reason for the delay (not "could have" or "may have been" reasons) and how Groupon is going to keep this from happening again. Based on the response Groupon is not interested in conducting a deep dive. Final Business Response /* (4000, 9, 2015/10/02) */ Hi******** Since your item was returned to our return facility, which accepts thousands of packages daily, I'm unable to track down the exact reason for the delay of your refund. I'm very sorry it happened and pleased we were able to resolve it for you on 9/10. We would love to provide more detail for you, unfortunately we're simply unable to due to the quantity of orders we handle. Thanks for your understanding. If there is anything else I can help you with, please let me know. Regards, ******* Manager Groupon Customer Support

10/5/2015 Problems with Product/Service | Read Complaint Details
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Complaint: On 7-21-15, I was surprised to see a charge on my credit card for $118.48 from Groupon. The charge was for a bogus reservation at the******* *********************** for 1 night with a check-in date of 7-20-15. I immediately contacted the merchant, Groupon, on 7-21 since I didn't make or authorize such transaction. My Groupon account was hacked and, inevitably, my credit card on file with Groupon was charged. Groupon is fully aware of the situation. According to Groupon, the******* denied the refund. Groupon claims that one of its employees called the*******. I personally contacted the******* to find out that a refund hasn't been denied. As of today, 8-16-15, this issue is unresolved based on Groupon's poor customer service and lack of common sense. Groupon is hiding behind its "Fine Print" policy. I let Groupon know that I didn't change my mind according to its "Fine Print" policy. I didn't make or authorize such transaction.

Desired Settlement: A full refund of $118.48 that was charged to my credit card

Business Response: Initial Business Response /* (1000, 8, 2015/09/24) */ Hi******* Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. It appears that one of our supervisors, *******, is looking again into a possible exception. If one can not be given, please note *******'s earlier response: "When the reservation is made on Groupon, as this reservation was, it will often default the traveler name to the name on your Groupon account unless the customer changes it. This is why your name is on the reservation even though you did not intend to make it. This reservation is non-refundable. We have have reached out to Expedia and the hotel, as a courtesy, for an exception to be made which has been denied. I understand you did not intend to make this purchase, but that does not change the cancellation policy. We can not make exception. As I said before, I know this this not the resolution you are looking for. However, we are not able to assist any further with your particular request and we consider this issue resolved. You can discuss this matter further with your financial institution at this point, but we will not be able to provide a refund for this purchase." ******* will follow up once he connects once more with the hotel. Thank you for your patience and understanding. Regards, ********* Manager Groupon Customer Support

10/5/2015 Problems with Product/Service | Read Complaint Details
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Complaint: On August 11, 2015, I was searching hotel deals on Groupon for an upcoming event in************** we would be checking in August 23, checkin out Aug 24. I was not asked to enter the date required and I selected confirm on the purchase, at which point I assumed I would be asked to select the date required. Instead it automatically selected the current date. Within seconds of realizing that the order was confirmed I tried to find a way to change the date. I called Groupon but they were closed (it was 11:00 pm CST), I called the hotel booking line and was told that all they could do was cencel the reservation and that I would need to speak to Groupon/Expedia to make the corrections. I spoke to three different people at Groupon and all I was told was that its in the fine print that the reservation is non-refunbdable once the booking was complete. I was not asking for a refund, all I wanted was to change the date of the reservation but instead they refused any sort of assistance. I requested a supervisor call me and he did and with no resolution. This company took my money based a small client error, (that anyone could make) with no option for correction. I am extremely upset over this issue and feel like the company should at least allow me to change the date on the reservation. They took my money for no services. I was in another City at the time of the purchase. I am out $125.00 and still have no hotel accommodations for my trip, I am essentially paying double for one room. It may not seem like a lot of money but to a single mom it is.

Desired Settlement: Date chage on reservation for hotel purchase.

Business Response: Initial Business Response /* (1000, 6, 2015/09/08) */ Hi******** Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. The information relayed to you by our support team was correct. Unfortunately, since your check-in date had passed, we were unable to cancel or modify this reservation. Once this deadline has passed, your reservation is non-refundable and Groupon does not have the ability to otherwise modify your reservation. Please let us know if you have any other questions or if there is anything else we can do to help. Regards, ******* Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 8, 2015/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company wasn't even open for me to get help. I called as soon as I realized what had happened. It's not fair to be penalized for a small user error with no way to resolve the issue. Final Business Response /* (4000, 10, 2015/09/23) */ Hi******** We're sorry for any trouble this caused. We called *********************** and requested a cancellation refund for you, but unfortunately it was not approved since it was past the check in date. This information was also found in the fine print section of the deal page, "$125.00 of this reservation is non-refundable once booking is completed. Additional cancellation fees may apply." While we're unable to refund this hotel booking for you, I certainly understand your frustration. I have issued $20 in Groupon Bucks as an apology. These bucks are available immediately, apply automatically to your next purchase, and will expire in 180 days. Again, we apologize for the frustration. If there is anything else we can do for you, please let us know. Regards, ******* Manager Groupon Customer Support

10/5/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Groupon said there is a 2 hours limit after you made a purchase for a refund. I went into their refund policy and did not see so such policy. I have filed a complaint with consumer affairs. All i want is my money back. Another thing i have asked groupon to mail me a return label so i can return the computer their supervisor said that is not posible. She said that she would email label. I am still waiting for that email label and i still did not receive it. I just want my money back. Groupon price for the computer is too high. I saw the same computer for 70 dollars less than groupon. Groupon is overcharging.

Desired Settlement: I just my 272 dollars back. I want a refund.

Business Response: Initial Business Response /* (1000, 6, 2015/09/10) */ Hi There, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. We were unable to cancel your order at the time of your request, but we did email a prepaid return shipping label on 8/18/2015 and again on 8/21/2015. If you do not have a printer at home, you can often print things on public computers provided at a public library, internet café, or your local copy center. You can also open the return label, save it on your computer and email the document to a family member or friend who can print the label for you. I have attached your prepaid return label previously sent to this email. I wish we could do more, but unfortunately, we are unable to issue a refund for this purchase if the item is not returned. Thank you for your understanding. Regards, ************ Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 8, 2015/09/11) */ All I asked from groupon was a return label so I can return their merchandise to them but they said no that is not possible. Ms.********** who worked as a supervisor told me no. I can go to a library to print a return label. I worked and by the time i am done with work, the libraries are closed. I have file a complaint with consumer affairs and the FCC AGAINST THEM ************ Final Consumer Response /* (4200, 16, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have asked them to mail a label so I can return the computer back to them. The computer should have come with a return label. It did not. The computer has stop working. I do not have the option of printing a label to return the computer to groupon. Groupon could have cancel the order on the day that i purchased the computer instead they came up with policy that said they do not cancel an order 2 hours after the purchase was made. I would like to see that policy in black and white. I looked at their policies. There is no way that it said that after 2 hours of purchase you cannot cancel the order. I made the purchase and called them about 3 hours after the purchase and Groupon refuses to cancel the order. The computer was refurbished and it does not work at all. I want my money back. Groupon sold me a piece of junk. I had to purchase another computer to do my school work. I just want my 272 dollars back. This is not the first time that Groupon has done me wrong. Last year, I purchased a down comforter from them. The comforter sack had a whole in it and it was dirty. I had to send it to the dry cleaner. Groupon sold me a computer that does not work. I want my money back. They need to send me a return label so i can ship them their junk computer. Final Business Response /* (4000, 21, 2015/10/01) */ Contact Name and Title: Groupon Hi, We are sorry for the defective product. We have issued the return label, upon returning the product the cx will receive the full refund back to original form of payment. We never intend to upset our customers by providing such products. Thanks

10/5/2015 Problems with Product/Service
10/5/2015 Guarantee/Warranty Issues
10/5/2015 Problems with Product/Service
10/5/2015 Advertising/Sales Issues
10/5/2015 Problems with Product/Service
10/5/2015 Advertising/Sales Issues
10/5/2015 Advertising/Sales Issues
10/5/2015 Problems with Product/Service
10/1/2015 Problems with Product/Service
10/1/2015 Problems with Product/Service
10/1/2015 Problems with Product/Service
9/30/2015 Advertising/Sales Issues
9/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They refused to exchange or refund an night gown. bought 9/9/15 called and e-chatted 9/29/15 Escante Baby Doll Sets UPSMI - XXXXXXXXXXXXXXXXXXXXXXXXXX Order Details Description Expiration date Quantity Unit price Escante Baby Doll Sets Purchased: September 09, 2015 Escante Baby Doll Sets 1 $14.99 Shipping cost (standard): $3.99 Subtotal: $18.98 Total: $18.98 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Desired Settlement: exchange or refund.

Business Response: Initial Business Response /* (1000, 5, 2015/09/30) */ Hi********* I'm really sorry for any trouble. Unfortunately, this Groupon is final sale, so I am not able to issue a refund. This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself. If you'd like to take another look at any of the details for this deal, you can find the Fine Print by pulling up the mobile app and going to "My Groupons." Once you're there, just click on this deal, scroll down, and the Fine Print will be located below the map. Thanks so much for your understanding. Take care, Groupon Customer Support Initial Consumer Rebuttal /* (2000, 7, 2015/09/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) They refunded me 50% of the original cost.

9/30/2015 Advertising/Sales Issues
9/28/2015 Problems with Product/Service
9/28/2015 Advertising/Sales Issues
9/28/2015 Problems with Product/Service
9/28/2015 Problems with Product/Service
9/28/2015 Guarantee/Warranty Issues
9/28/2015 Advertising/Sales Issues
9/28/2015 Problems with Product/Service
9/28/2015 Problems with Product/Service
9/28/2015 Billing/Collection Issues
9/28/2015 Advertising/Sales Issues
9/28/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: I called the casino on 8/16 about my reservation that I had booked with Groupon. The casino told me that Groupon had only booked one night instead of the two nights I was charged for. I had to make a second reservation for 8/17 on my own and stayed home instead of going on 8/16 for fear that if I used the one night they did book that I would not receive any credit. The casino couldn't do anything to help me and told me I had to work with Groupon. I tried to do that yesterday and they refused to refund me because I didn't stay on the 16th. I explained why I didn't but they didn't care and refused to refund.

Desired Settlement: I want a full refund of the amount I was charged for having received nothing - $423.81.

Business Response: Initial Business Response /* (1000, 6, 2015/09/16) */ Contact Name and Title: ******* Manager Contact Phone: XXXXXXXXXX Contact Email: *******@groupon.com Hi *****, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. On 8/24/15 and 8/25/15 you spoke with********* on our customer support team via email. At this time she informed you that she had reached out to the hotel regarding this issue and unfortunately stated that they (**********************) would be unable to approve the refund due to a "no-show" on the date of 8/16/15. I personally followed up again with ********************** today, 9/16/15, and spoke with **** a manager. in their reservations department. Kim informed me that the hotel unfortunately does not have a record of you contacting them on 8/16 and again informed me that they would be unable to approve the refund request for this reservation. As********* had stated previously, if the hotel denies the refund request we would be unable to go around this decision. On the original screen where you made this purchase, www.groupon.com/deals/ga-bk-foxwoods-resort-casino-3, we included a "Fine Print & Details" tab just below the main image. This section will always include all conditions of the deal that you should know before making your purchase. In this case, the following restriction should be noted: "No-shows will be charged total Groupon rate." Right now, the hotel is saying that you were marked as a no-show. Since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund. We are considering this matter closed but please let us know if you have any further questions regarding your account or remaining Groupons. I do apologize again for any inconvenience with this and thank you gain for your patience. Regards, *******. Manager Groupon Customer Support

9/28/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I ordered rayban sunglasses on July 21, 2015 through groupon promotion. After placing my order, I decided that I wanted to cancel my order and called groupon only to be informed that I cannot cancel my order anymore because I have missed the "2 hour cancel window" that they offer. I also noticed that my credit card was immediately charged. I waited nearly two weeks to receive my order only to find that they were fake. I immediately returned the fake rayban sunglasses to groupon the very next day (8/4/15) through usps. It has been 3 weeks and I have yet to receive my full refund even though the product offered a full refund. I also called today (8/24/15) just to be informed that they never received my item and the problem was with usps. I have been calling groupon for the past 3 weeks only to be told something completely different.

Desired Settlement: I would like a complete refund of my order amount ASAP.

Business Response: Initial Business Response /* (1000, 6, 2015/09/15) */ Hi******* Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. Your refund processed successfully on 9/1/2015 to the card ending in ****. It should appear on your statement as a refund from Groupon, Inc. In looking into the return tracking, it appears we received the item 8/27/2015 and it can take a couple days for the item to be logged and refunded. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement. Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status. I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions. Regards, ***** Manager Groupon Customer Support

9/28/2015 Problems with Product/Service | Read Complaint Details
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Complaint: My husband died... passed away I called and told the company and email them that we can not go to ocean breeze because it was a end of the summer day for the family she responded you can give your tickets to family or go another day .... are you serious I just lost my husband my baby/daughter father the last thing we want to do is go somewhere that he plan and try and have a good time... just crazy I want my money back I have contact my bank and they will give me my money back but told me to contact this company I will never use this company again/..... how can anybody be so heartless my daughter is dealing with a lot she lost her father at 14 years old and just started high school!!!!!! I just cant believe this company!!!!!1

Desired Settlement: DesiredSettlementID: Refund give me my money back on my card/ bank account

Business Response: Initial Business Response /* (1000, 5, 2015/09/17) */ Contact Name and Title:*********** Contact Phone: (XXX) XXX-XXXX Contact Email: *******@groupon.com Hi****** Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. I'm so sorry to hear about your circumstances. I'm also very sorry about the first response you received from our support team. I did check and it looks like you were refunded to your credit card in full on 9/9/2015. Again, I'm so sorry for the trouble and the situation. You are in my thoughts. Please don't hesitate to let me know if there is anything else I can do to help! Regards, ********** Manager Groupon Customer Support

9/25/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I ordered a product and was notified that a label had been created for shipping but the address was my billing address and not my shipping address that was entered when purchased. UPS cannot assist and Groupon stated that they cannot assist either because it is from a warehouse/vendor. They refused to admit any wrong doing and continued to state that there was nothing that could be done after 2 hours from the point of sale. I spoke with a supervisor about cancelling the order , that identified herself as Kayla, who argued with me instead of resolving the issue. The refernce number regarding our recorded phone call is XXXXXXXX. My complaint stems beyond poor customer service skills. I am appalled that a company can charge for goods regardless who ends up with them as well as not having measures to assist these types incidences. Thank you for your time and expertise.

Desired Settlement: Full refund of $18.08

Business Response: Initial Business Response /* (1000, 5, 2015/09/02) */ Contact Name and Title:******** Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi *******, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. I apologize again for any frustration. To ensure that customers receive their products as soon as possible, our warehouses begin processing orders right away, which is why the window to cancel or edit orders is only two hours. Because we received your request more than two hours after your order was placed, your information has already been sent to our shipping provider, along with any other orders that are also ready for processing. Unfortunately, we're not able to update the shipping address for an individual order at this point. As previously mentioned, you may be able to make updates using UPS My Choice if your order is delivered by UPS. They can answer any more specific questions regarding this service if you reach out to them directly. Again, if we receive word that your address is invalid, or if your product is shipped but then returned as undeliverable, we'll take care of things at that point. I really appreciate your understanding. If there's anything else I can help you with, please let me know. Regards, ********* Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) This business is a gimmick. There's no customer service just a symbol for the deals of the day. I haven't heard an ounce of pride from any of the employees, only the same copy and pasted statements over and over. Thank you for showing your lack of substance as a company on this small purchase so that I can avoid litigation in the future. Final Business Response /* (4000, 9, 2015/09/12) */ Contact Name and Title:***********, Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi *******, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. We typically try to work with our fulfillment network to resolve these issuesbecause we failed to deliver your shipment within the timeframe listed in the Fine Print, we're able to issue you a refund. I've just canceled this order and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement. Again, I'm truly sorry for the trouble, and I want you to know we're doing everything we can to make sure this doesn't happen again. Please let me know if I can help with anything else. Regards, ********* Manager Groupon Customer Support

9/25/2015 Problems with Product/Service
9/25/2015 Problems with Product/Service
9/24/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I purchased a Groupon for a discounted car wash, but when came to redeem it turned out that the business is under new ownership, and the new owner would not honor the previous owner's Groupon deals. I contacted Groupon and they said that they contacted the business and someone from the business would contacted me soon. When no one contacted me I contacted Groupon's Customer Service again, asking for a refund of my money since I did not, and cannot, receive the service I paid for. Groupon refused the refund and only offered a credit in "Groupon Bucks" (form of a store credit) that expire after 180 days. Meaning, if I don't get to use the Groupon Bucks in 180 I am left with no service and no money. This is not only unreasonable, but also in violation of Groupon's own Terms of Service which clearly states that "The amount paid WILL NEVER EXPIRE". Since I did not receive the service I paid for through no fault of my own, I'd like to get a full refund.

Desired Settlement: Full refund of my money since I did not receive the service I paid for through no fault of my own.

Business Response: Initial Business Response /* (1000, 5, 2015/09/24) */ Contact Name and Title:*********** Manager Contact Phone: (XXX)XXX-XXXX Contact Email: *******@groupon.com Hi *****, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. It appears that your refund processed successfully on 9/15 to the card ending in **** for the Premier Car Wash Groupon. It should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement. Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status. I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions. Regards, ********* Manager Groupon Customer Support Initial Consumer Rebuttal /* (2000, 7, 2015/09/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

9/23/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I moved from Charlotte, NC to West Palm Beach, FL. At the time of the move, I had $475 in groupons purchased from local Charlotte businesses that I can no longer use considering I am now nearly 800 miles away. I tried using their email customer service and got auto copy-and-paste replies. I finally received a phone number to contact customer service and they insisted that they can not refund my money, even though I can not use the groupons and the local vendor has not been paid. Below is a listing of the groupons in question. I gave them my money expecting to receive goods and services. I now will not receive any goods or services because these are Charlotte, NC area businesses and they are indicating they are going to keep my money. $ 475.00 Total of all Groupons specific to Charlotte area amount voucher# vendor item purchase date $ 139.00 XXXX-XXXX *************************Good for $139 towards: Three laser hair-removal Purchased: Aug 15, 2012 treatments on a small area $ 139.00 XXXX-XXXX *************************Good for $139 towards: Three laser hair-removal Purchased: Aug 15, 2012 treatments on a small area $ 25.00 XXXX-XXXX sports connection Good for $25 towards: One attraction and one $5 Purchased: Oct 19, 2012 game card for four people $ 30.00 XXXX-XXXX providence equestrian center Good for $30 towards: One one-hour group Purchased: Nov 16, 2012 horseback riding lesson and trail ride for one $ 15.00 XXXX-XXXX flip flop shops Good for $15 towards purchase Purchased: Nov 25, 2012 $ 15.00 XXXX-XXXX flip flop shops Good for $15 towards purchase Purchased: Nov 25, 2012 $ 15.00 XXXX-XXXX flip flop shops Good for $15 towards purchase Purchased: Dec 11, 2012 $ 12.00 ***********sky high sports Good for $12 towards: Two hours of jump time for Purchased: May 26, 2013 one person redeemable Friday-Sunday $ 12.00 118-Mc9P1B sky high sports Good for $12 towards: Two hours of jump time for Purchased: May 26, 2013 one person redeemable Friday-Sunday $ 7.00 XXXX-XXXX Chimney rock Good for $7 towards: Chimney Rock at Chimney Purchased: Mar 25, 2011 Rock State Park: Adult Pass $ 33.00 DFYXXXXXX AMF bowling Good for $33 towards: 2 Hours of Bowling and Purchased: Oct 20, 2011 Shoe Rental for 4 People $ 33.00 DFYXXXXXX AMF bowling Good for $33 towards: 2 Hours of Bowling and Purchased: Oct 20, 2011 Shoe Rental for 4 People

Desired Settlement: I expect a refund of the $475.00 I paid for groupons for the Charlotte, NC local goods and services.

Business Response: Initial Business Response /* (1000, 5, 2015/09/01) */ Hi ***** I'm sorry to hear you were unable to use your Groupons due to your move. To avoid difficulties like this, we always try to set our deals' expiration dates far enough into the future that all our customers will have plenty of opportunities to redeem their Groupons. Also, even if your Groupon expires before you get back to use it, you can still use it for the price you paid, which never expires. For these reasons, it's not our policy to issue a refund in this situation. After 3 days from the date of purchase, we only issue refunds if the business is unable to provide the services offered in the deal, or if you had a bad experience while redeeming your Groupon. Groupons make great gifts, so if you won't have another chance to use these yourself, feel free to give them to a friend in the area or a fellow traveler who might also be interested. You can always give an unused Groupon to a friend unless otherwise specified in the deal's Fine Print. I'm sorry I'm unable to honor your request today. If there is anything else we can help you with, please let us know. Regards, Groupon Customer Suppor Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I gave Groupon my money expecting to receive goods and services. Due to an unexpected move, I no longer live in that area and will not be able to receive the goods or services because they were for local vendors in the area where I use to live. Groupon should not be able to keep my money when I did not receive the goods and services. Final Business Response /* (4000, 11, 2015/09/23) */ Hi****** Thank you for reaching back out to us through the Better Business Bureau. I'm sorry to hear that these Groupon aren't going to work out for you. Groupons make great gifts, so if you're not able to use it yourself, feel free to give it to a worthy recipient. You can always give an unused Groupon to a friend unless otherwise specified in that deal's Fine Print. After 3 days from purchase, we only issue refunds if the business is unable to provide the services offered in the deal, or if you had a bad experience when you redeemed your Groupon. It appears these vouchers are now expired, but no worries. Whoever uses these vouchers can still use them for the price you paid. For example, if you paid $15 for a Groupon that has a $30 value, after expiration your Groupon should still be worth $15 toward the products or services originally offered in the deal. Thanks for your understanding. If there is anything else I can help you with, please let me know. Regards, ******* Manager Groupon Customer Support

9/23/2015 Advertising/Sales Issues
9/22/2015 Problems with Product/Service
9/22/2015 Problems with Product/Service
9/22/2015 Advertising/Sales Issues
9/22/2015 Problems with Product/Service
9/21/2015 Guarantee/Warranty Issues
9/21/2015 Problems with Product/Service
9/21/2015 Advertising/Sales Issues
9/21/2015 Advertising/Sales Issues
9/21/2015 Problems with Product/Service
9/21/2015 Advertising/Sales Issues
9/21/2015 Guarantee/Warranty Issues
9/21/2015 Problems with Product/Service
9/21/2015 Problems with Product/Service
9/21/2015 Problems with Product/Service
9/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed an order for a ******* Watch on July 15th, I never received the item, I looked on website and kept up with the processing and shipping, I watched and when it stated that it was delivered, it wasn't I didn't receive it. I called and was told that as a courtesy they would provide the refund, then I called back and the woman said straight out that I would just lose the money because she wasn't approving the refund. I only want my refund and I won't order from them anymore!

Desired Settlement: I want a check for $109.23. The total of the watch with tax.

Business Response: Initial Business Response /* (1000, 5, 2015/09/04) */ Hi****** Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. According to our records, you've contacted us previously regarding similar delivery issues with Groupon Goods orders. In the past, we were able to issue a one-time refund for the mix-up. However, because the tracking information for this order also indicates that this was delivered successfully, we are unable to issue another refund. If you have not already done so, we recommend that you file a lost package claim with the shipping provider. To prevent similar delivery complications in the future, we also recommend that you choose an alternate address, such as a friend or family member's residence, or a work address. Please don't hesitate to let me know if you have any other questions, and my apologies again for the difficulty. Regards, ********** Manager Groupon Customer Support

9/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Aug 17th I was notified that my email address associated with my Groupon account was changed. I was unable to log back into my account since my email address no longer worked. I then noticed that a charge for $108.86 was on my credit card that I had on my Groupon account. I called customer service and a woman took all my information to try and lookup my account but nothing was a match. It seems like the hackers changed all my information so I was all locked out of my account. I had a Groupon that I had purchased and wanted to use a few weeks ago that I can no longer get to. The lady that was helping me sent me an email asking for a screen shot of the credit card charge that I did not make and I sent that to her. It has been over 24 hours and I have not heard back. I sent a follow upemail and still no response. I'm very frustrated that the security is so terrible that my email was changed and I can now not do anything about it! My Groupon that I actually purchased might expire or I might loose it completely. Someone needs to help me and square this away for me as soon as possible before other charges show up on my credit card.

Desired Settlement: Help to get my account back and the Groupon I purchased back and I want the $108.86 charge gone. I have already disputed it with my credit card company

Business Response: Initial Business Response /* (1000, 5, 2015/09/04) */ Contact Name and Title: ******* Manager Contact Phone:************* Contact Email: *******@groupon.com Hi ******, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. I do see that you contacted us directly and our account specialists will follow up as soon as they can. Regards, ********* Manager Groupon Customer Support

9/17/2015 Problems with Product/Service
9/17/2015 Problems with Product/Service
9/16/2015 Problems with Product/Service
9/15/2015 Problems with Product/Service
9/15/2015 Billing/Collection Issues
9/15/2015 Advertising/Sales Issues
9/15/2015 Advertising/Sales Issues
9/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The pictures on your, Groupon's, site do not match the dump I was placed in nor contained the amenities you advertised. The hotel did not have a "32-inch flat-screen TV", it had a 20" tube tv from 1990. I did not have a "Coffee/tea maker". You also list "premium bedding", which was a 12-year old mattress and a torn comforter. You also list "designer toiletries", which was an unmarked bar of soap wrapped in saran wrap and some toilet paper marked **********... I would never consider Costco products to be considered "designer toiletries". I sent a message to support@groupon (*********) and he kept pushing me to contact the hotel and the hotel kept pushing me to contact Groupon. He stated your website did not show those amenities but I sent him a screenshot and after contacting the hotel he confirmed that those did not match. The hotel manager told me they were having issues with Groupon not updating the site correctly. NOBODY offered me a refund, or an apology, but everyone acknowledged it was falsely advertised. On our email thread, *********. stated he was going to escalate to his supervisor on August 9th but has since refused to reply to my email or escalate.

Desired Settlement: I expect a full refund for the Groupon purchased of $157.30 as it was falsely advertised and I would never have purchased it if I knew what a horrible hotel I the Groupon was for. The hotel refused to cancel the Groupon and I was forced to stay in that horrible place.

Business Response: Initial Business Response /* (1000, 6, 2015/09/08) */ Contact Name and Title:******** Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi ***, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. Your order was refunded to Groupon Bucks on 8/19. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Groupon Bucks are available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons. I hope this clears everything up! If you have any other questions, please let me know. Otherwise, enjoy your Bucks! Regards, ********* Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 8, 2015/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) After someone from your company finally escalated, it was supposed to be a refund to my card and not just given credit to Groupon. I waited over two weeks for that response and had to spend an hour to escalate the issue and finally talk to someone. Your website has not even been updated to reflect the issues I reported and is still claiming the amenities that I was wrongfully sold on. Then, three weeks to respond to a BBB Complaint? Why would I ever want to purchase from Groupon again given how much you show you value your customers? I want the full refund to the card you charged for falsely advertised services. Final Business Response /* (4000, 10, 2015/09/15) */ Contact Name and Title:********** Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi ***, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. It looks like this issue was resolved on August 19th when you called our Customer Support and spoke with a supervisor, who issued you a full refund to Groupon Bucks. Please let us know if you have further questions. Regards, ******** Manager Groupon Customer Support

9/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a groupon on May 11, 2012 for sushi making class in Chicago. Website only offered a two months schedule, I was not able to attend any of them due to my Husbands schedule. I paid $50 for this groupon ($120 worth). I waited for a year to see if they posted more classes and nothing, calendar on website was blank. I emailed the class, no response. By this time my groupon expired. I emailed Groupon a few times and no response. By now the website (iwishlessons.com) is not even working. I have still emailed Groupon and no response. Enough is enough, I would like a full refund. I have purchased at least 60 groupons in the past, no other issues.

Desired Settlement: Full refund plus a discount on my next purchase for all the trouble this has caused.

Business Response: Initial Business Response /* (1000, 5, 2015/09/04) */ Hi ****** I apologize for all the trouble. I've looked through our records and have found that you did indeed send us two inquiries and we responded to both of them, offering you refunds both times. I suggest that you check your spam filter for future correspondance from us. If our email address is not on your safe list, then more than likely our emials will get filtered to either your spam or your junk filter. I just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement. Regards, Groupon Customer Support

9/15/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased the Groupon Getaway 7-night stay at the *********************** Resort & Spa on 8/2/2012. I scheduled the trip soon after, but I cancelled due to a family issue, matching the guidelines to keep what I paid for the trip. I attempted multiple times to take the trip since then but it has never been scheduled. I have called and been told I would receive confirmation soon. When I received no response I would call again and receive the same information. I would email, and receive no response. This happened each time. This year I filed a claim with Groupon. The woman I spoke with told me the resort attempted to contact me multiple times which is absolutely untrue. After 3 weeks of going back and forth with her I decided to file a complaint. I no longer wish to deal with this resort, I just want my money back.

Desired Settlement: A refund of the 1399 spent on this trip.

Business Response: Initial Business Response /* (1000, 7, 2015/09/04) */ Sorry for any inconvenience. I wasn't able to find your purchase using this email address. Could you have used an account associated with another email address to make the purchase? I can definitely find any Groupons that you have been charged for; I'll just need a little more information. Could you please provide as much of the following information as possible? (Please be sure to provide this information above the reply line in this email) The last four digits of the credit card that was charged The cardholder name Any other email addresses you may have used Once I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue. Thanks for your patience! I look forward to helping you further.

9/15/2015 Problems with Product/Service
9/14/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On August 6, 2015 I requested 3 times in writing to have the current deal for Nutrition services removed from my Groupon merchant account. At each interaction the customer service representative denied my request without citing a reason as to why. Additionally, on two of these encounters the customer service representative seemed very confused and answered both yes and no in the same sentence leading me to believe that this is not an actual representative at all but an automated response. On the third complaint I informed customer service that I would be filing a formal complaint. Groupon is forcing me to provide a discount on my services against my will and that is not within the stipulations of my contract with Groupon.

Desired Settlement: Terminate my deal immediately.

Business Response: Initial Business Response /* (1000, 6, 2015/08/31) */ Contact Name and Title:******* CS Manager Contact Phone: X-XXX-XXX-XXXX Contact Email: *******@groupon.com Hi ******, Thank you for reaching back out to us through the Better Business Bureau. I'm sorry for the trouble you've experienced with your deal. Our Customer Support team moderates Better Business Bureau requestswe help customers who use Groupons at our partner businesses. I'm sorry for any confusion! The best way to get the help you need is to contact your Groupon account representatives. You can find their direct contact information by logging into your Groupon Merchant Center at merchants.groupon.com and clicking the question mark icon at the top right corner of the screen. You can also contact our Merchant Support team by email at ***************@groupon.com for assistance. Again, I apologize for the confusion, but once you've reached out to our Merchant Supporters, they'll get back to you shortly. Thanks for your understanding! Regards, ********* Manager Groupon Customer Support

9/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I order a product from group.com. it was supposed to be a full kit for a dermawand the kit was incomplete, it was missing items. so i contacted there customer support and was told they could not give me the items that was missing but would give me a credit of $25 dollars the total price was $85 dollars and without the other items the wand does not work properly. I contacted them twice and still got no where.

Desired Settlement: I would just like what I paid for a full kit with everything that is supposed to be in the kit! So I want a replacement kit and I should not have to pay for any shipping or anything else because that's what they advertised!

Business Response: Initial Business Response /* (1000, 6, 2015/09/03) */ Contact Name and Title:*********** Manager Contact Phone: (XXX) XXX-XXXX Contact Email: *******@groupon.com Hi *****, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. It appears that the representative that you last spoke with said they would provide a shipping label to you to return what you did receive and it looks like that didn't happen either. Unfortuantely, we do not have the capability of sending a replacement kit to you. Since we have been unable to facilitiate a replacement kit or any of the missing pieces, I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement. We appreciate you bringing this to our attention. We'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work with as well as looking into why you never received a pre-paid shipping label from our representative. I apologize again for the troubling experience. Please do not hesitate to let me know if there is anything I can do for you. Regards, ********* Manager Groupon Customer Support

9/14/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: The order number for your purchase on June 13, 2015 is #XXXX-XXXXXX-XXXXXX. Item delivered two weeks later. Used twice and the lid does not close properly therefore you can not play any dads. Grouponb told me since it is past 14 days, I am out of luck and stuck.

Desired Settlement: I would like my money refunded plus a credit to my group on account for the portion paid for with a credit balance.

Business Response: Initial Business Response /* (1000, 6, 2015/09/04) */ Contact Name and Title: ******* Manager Contact Phone: XXXXXXXXXX Contact Email: *********@groupon.com Hi *****, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. Most Groupon Goods are only returnable within 14 days of receipt. According to the tracking information for this shipment, your order was delivered on 6/25/15. However, I do understand your situation, and because you're such a loyal Groupon customer, I want to make sure you're taken care of today and will be granting a one time exception. I've sent your prepaid mailing label in a separate email. Just click the download link in that email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment. Please allow 2-3 weeks (or sooner) for your return to be received and refunded. We'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processed. Keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued. Of course, if it's been more than 3 weeks since your return was marked as delivered and you haven't received your refund, please let us know! Regards, ******* Manager Groupon Customer Support Initial Consumer Rebuttal /* (2000, 8, 2015/09/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) They are accepting my return for the poor quality merchandise they sold.

9/14/2015 Guarantee/Warranty Issues
9/14/2015 Guarantee/Warranty Issues
9/14/2015 Problems with Product/Service
9/14/2015 Advertising/Sales Issues
9/14/2015 Advertising/Sales Issues
9/14/2015 Problems with Product/Service
9/14/2015 Problems with Product/Service
9/11/2015 Problems with Product/Service
9/11/2015 Problems with Product/Service
9/11/2015 Billing/Collection Issues
9/11/2015 Problems with Product/Service
9/11/2015 Problems with Product/Service
9/11/2015 Problems with Product/Service
9/11/2015 Problems with Product/Service
9/11/2015 Problems with Product/Service
9/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had purchased the item in error on Aug 5th and tried to contact Groupon multiple times minutes after my purchase, but their office was closed, there was no Live chat as stated in the purchase nor was there a direct email address to their customer service dept. I emailed their support after much research to find an email address. I told them in detail my situation in the email and I called the next day to get a full refund. They refused to compromise a refund and then later emailed me and said I could get a partial refund. I replied back that I wanted a full refund to my bank account and I have yet to see a refund as agreed.

Desired Settlement: Full refund

Business Response: Initial Business Response /* (1000, 6, 2015/08/29) */ Contact Name and Title:******** Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi ********, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. Once again, I'm really sorry your stay was a disappointment. We take all feedback seriously and thank you for sharing your experience. It's very helpful to have information like this as we review the deals we offer and the businesses we work with. In this case, the portion of your purchase that has been credited back to you is the most we can offer. We are unable to provide further refunds. Thank you for your understanding. Regards, ******* M Manager Groupon Customer Support

9/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Bought a Groupon #213-WD Promotional value is expired. Paid $289 for a business that I would not patronize. I was there before under a different name. Read the reviews.

Desired Settlement: Credit on Groupon account.

Business Response: Initial Business Response /* (1000, 6, 2015/09/10) */ Contact Name and Title:******** Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi *********, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. However, I'm not able to issue a refund for your expired voucher. All the businesses we feature understand that the purchase value of your Groupon never expires. Of course, if you have difficulty using this, I'll be more than happy to assist you further. I am sorry that I wasn't able to provide you with your desired outcome in this matter. I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Regards, ********* Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 8, 2015/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please review this Dr on Yelp. I had been to Dr ******* before and the experience was awful. Read reviews on Google. All I want is a credit voucher for groupon. Did not know that this "Spa" was *******'s practice. This matter is not resolved. Read the reviews. Final Business Response /* (4000, 10, 2015/09/11) */ Hi *********, We typically only offer refunds when there is a problem with the service or if the vendor displays an act of customer disservice. We do not issue refunds based on the experience of another customer or an experience documented on a review website. Our Groupon Promise exists to protect people from having a poor experience when they use their Groupon. We want our customers to know that we are there for them in case something goes awry when they try to redeem it. It doesn't happen often, but we're there in case it does! You can read more about Groupon Promise here: http://www.groupon.com/groupon-promise We encourage you to try this business. If you have a bad experience when using your Groupon, please don't hesitate to contact us. Regards, Groupon Customer Support

9/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: *************@hotmail.com is groupon user name so you will find all info regarding the order under this. from: *************@hotmail.com 08/27/2015 Hi ****** I followed all of these steps. I understand of course that if the person is under 21 they cannot consume alcohol as it said in the fine print. When I called to make the appointment, they said my 14 year old would also NOT BE ALLOWED to do the other services in this groupon. They said, SHE COULD NOT HAVE LUNCH and even though the groupon specificially says "Full-day spa facility access is also included." SHE WOULD NOT BE ABLE TO USE THE FACILITY. That she would have to get a pedicure and leave immediately without having lunch and using the facility which is what I paid for. If I wanted her just to have the pedicure I would have directly booked with them, I paid for the pedicure, lunch and use of the facility. *******, In your email below you say this " Because you're an awesome customer, I'd be happy to issue a refund in Groupon Bucks to your account instead. The Bucks would be available in your account immediately and would not expire." So I emailed back asking for grouponbucks and now ******* from your Customer service says she will not because the fine print says no alcohol under 21?!? This is ridiculous, your customer service at groupon is not honoring their own word! I can go ahead and keep Quantity 1 of these groupons for myself but clearly cannot use the other for my teenager so please refund the one AS PER YOUR EMAIL and please forward this to your manager for checking why ******* would completely go against******** email stating " Because you're an awesome customer, I'd be happy to issue a refund in Groupon Bucks to your account instead." Thank you, ***** Date: Thu, 27 Aug 2015 Hi *****, Sorry for any trouble with this deal. On the original screen where you made this purchase, **********************************************stream, we included a "Fine Print" section in the middle of the page just below the image. This section will always include all conditions of the deal that you should know before making your purchase. In this case, the restriction in question is: "Must be 21 or older with valid government-issued ID to consume alcohol." I'm sorry to hear this Groupon isn't going to work out for you. I know that these things happen, but I see that you've already been refunded for this kind of situation in the past. While we were happy to take care of you as a one-time courtesy, it isn't our policy to issue refunds outside of our 3-day return window unless the business is unable to provide the services offered in the deal or you have a bad experience while redeeming your Groupon. Unfortunately, I won't be able to honor your request in this case. As always, you can still give this Groupon away as a gift. Unless otherwise specified in the Fine Print, Groupons can always be gifted to interested friends or family members. I'm sorry again for the inconvenience. Please let me know if you have any other questions. Regards, ******* Groupon Customer Support Date: Tue, 25 Aug 2015 Hi *****, I'm so sorry to hear about any trouble you've encountered. Of course, this is never the experience we want you to have when redeeming a Groupon. ... Of course, I'm sure this experience has been frustrating so far, and I understand if you'd prefer not to wait for a resolution. Because you're an awesome customer, I'd be happy to issue a refund in Groupon Bucks to your account instead. The Bucks would be available in your account immediately and would not expire. Please let me know how you'd like to proceed, and thanks so much for your patience. The sooner I hear from you, the better I can assist! Regards, ******* Groupon Csr ser

Desired Settlement: Refund as promised in their first email for one of the groupons is fine. And an apology from them because their customer service representative refused to honor the refund that had already been promised by their own customer service in prior email.

Business Response: Initial Business Response /* (1000, 5, 2015/08/28) */ Hi ****** I'm really sorry for the trouble and I appreciate your understanding. I've just issued a $85 refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons. Thanks so much for using Groupon and please let me know if I can do anything else for you. Regards, Groupon Customer Support

9/10/2015 Advertising/Sales Issues
9/10/2015 Advertising/Sales Issues
9/10/2015 Problems with Product/Service
9/10/2015 Guarantee/Warranty Issues
9/9/2015 Advertising/Sales Issues
9/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Purchased refurbished macbook on 8/6/2015. It arrived and was in poor used condition, not meeting the definition of refurbished to mean restored to good condition. The screen had a large crack, the top cover was broken, and the rubber on the bottom was nearly black from wear, not gray like intended. The bottom also had numbers written on it. I contacted them and was told to return it, not offered a macbook in the condition they were selling them. Also they suggested I use the warranty that was included, however they did not send warranty info, nor did they have any info to provide me. I had no choice but to return the item. I posted a review on their webpage which they refused to publish stating the exact same about the condition of the product. I expected a gently used laptop in working order, not one that was busted up, had chunks missing from the cover, screen broke, etc.

Desired Settlement: I would like to have the option to have the item in the condition you were selling it, or a refund plus compensation for having to wait over 2 weeks to get money back, and missing out on being able to purchase an item in working condition when I need it.

Business Response: Initial Business Response /* (1000, 6, 2015/09/02) */ Hi ********* I'm very sorry for the trouble you've experienced with your Groupon Goods purchase. This certainly isn't the kind of experience we wish for our customer and I completely understand your frustration. Unfortunately, we're not equipped to offer exchanges or replacements at this time, but we're happy to accept returns. Again, I'm really sorry about this trouble. Regards, Groupon Customer Support Initial Consumer Rebuttal /* (3000, 8, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Well they refuse to address selling items not as described. Poor business practices. An I'm sorry is hardly a resolution to not providing an item as described. Final Business Response /* (4000, 10, 2015/09/08) */ Contact Name and Title:************ Manager Contact Phone: XXX-XXX-XXXX Contact Email: support@groupon.com Hi ********* Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. Because our deals are only available for a limited time, we do not have excess inventory to provide replacement items. However, this item was covered by a warranty, which was advertised on the deal page where you originally made your purchase. If an item arrives damaged or defective, pursuing a warranty claim is your best option for a repair or replacement item. If warranty information is ever missing from your package, please let us know and we'll be happy to provide you with it. If you instead send an item back for a refund, you can expect the normal processing time for a return, typically 2-3 weeks, though it's often sooner than that. It looks like you initially received the item on 8/13, contacted us on 8/14, we replied on 8/15, and a full refund was issued to your original form of payment on 08/25. Unfortunately, we are not able to offer additional compensation for returned items. Thank you for your understanding, and please let us know if we can assist you with any other purchases. Regards, ********* Manager Groupon Customer Support

9/8/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I purchased a cozy modern hand made area rug (8 by 10) on June 10th for 189.99. The product was damaged and not accurate to the description of product. I opened a ticket of complaint with groupon stores and they just stopped responding to my questions and complaints. I have asked for a refund and have gotten no response or any information on the problem. Also, in their fine print of the purchase it just cuts off and you can't even read their return policy. Here is their fine print policy. This item is sold through the Groupon Store Linens Connection, operated by ******** Linens LLC. The merchant is solely responsible to purchasers for the fulfillment, delivery, care, and quality of the advertised goods and services. Orders are typically delivered in 5-10 business days. Offer not eligible for promo codes. Shipping and handling charges for the order will be Free. U.S. shipments only. Does not ship to Alaska or Hawaii. Does not ship to PO boxes. This product is new. This is a FINAL SALE; no returns or refunds unless de... Below is the ticket I opened and their few responses. My last message was to them on June 17th and they just stopped responding. If I can't get any refund from through after using the BBB as a resort I am going to cancel charge on my card. POST MESSAGE ************** Jun 17, 2015 at 09:03 PM UTC By paper I mean the "look" of the rug. It was not described as "paper" shag. That type of rug is a different look and feel than I normal shag rug. It is also completed frayed on one side is the rug. The damage to the rug has also not been addressed. Will file a BBB complaint tomorrow Linens Connection Jun 17, 2015 at 12:48 PM UTC Hi **** the martial used for Shag is only polyester and Viscose.. and the back of rug is Cotton.. thats why we mentioned Materials: 65% Cotton 5% Viscose 35% Polyester this is not paper. it is felt you can wash it to test if will be paper all shags area will removed.. but it will not happen ************** Jun 16, 2015 at 12:39 PM UTC Is that response suppose to adequately answer my complaint. It did not at all. Please respond again Linens Connection Jun 16, 2015 at 06:46 AM UTC hello we just received your compliant. regarding the product. this is not exactly paper, the material for shags is Polyester and Viscose. ************** Jun 16, 2015 at 03:46 AM UTC Also wanted to state that you can't even read all of the fine print on the order details. It just ends ....... Feel again that the advertising/communication for this product was false. And receiving a damage product is even more upsetting ************** Jun 16, 2015 at 03:00 AM UTC Hello, I received this rug today and it is a paper shag area rug. No where on the order was it ever stated that it was "paper shag" and not just shag. It also has frayed pieces on one edge of the rug. This rug is not at all what I had ordered and it was never stated that it was paper shag. I would like to return the rug and get a refund or at least be given store credit. Would like to get this resolved but if not will be submitting a complaint with BBB. Thank you Ticket Opened Jun 16, 2015 at 03:00 AM UTC Return: Defective / Broken

Desired Settlement: I would like a complete refund of 189.99 made to my credit card or a groupon credit of 189.99 to my account

Business Response: Initial Business Response /* (1000, 6, 2015/08/08) */ Contact Name and Title:******** Manager Contact Phone:************* Contact Email: *******@groupon.com Hi ****, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. This Groupon Goods item is sold by a 3rd party merchantthey will take care of ensuring the fulfillment, delivery, and quality of the item you've purchased. Since this is a 3rd party purchase, it isn't listed in your My Groupons page. To see your purchase details, you'll need to look at your purchase confirmation email. For all questions and assistance with this order, you'll need to contact the merchant directly but we'd be happy to reach out to the merchant on your behalf When you purchased this item, you received a "Thank you for your purchase" email Log into your email account and pull up this emailmake sure you're looking at the email account tied to your Groupon account Click "View Order Details"this takes you to the item's order page From there, click the Contact Merchant button Click on the Tickets tab, and note the ticket number Then, send us that ticket number to *******@groupon.com and the best phone number to contact you with We appreciate your patience and understanding. Regards, ******* M Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 8, 2015/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) My wife sent email to******** with the requested information she asked for about our order and complaint. Waiting to get a response about this complaint. Still have not gotten a refund or credit. ************** ********************** Final Business Response /* (4000, 12, 2015/09/05) */ Contact Name and Title:******** Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi ***** I'm very sorry for the trouble. Unfortunately the merchant has reached out to let us know that they will not accept a return for this item. I'm very sorry for the inconvenience and I wish there was more we could offer. I am sorry that I wasn't able to provide you with your desired outcome in this matter. I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Regards, ********* Manager Groupon Customer Support

9/8/2015 Problems with Product/Service
9/8/2015 Problems with Product/Service
9/8/2015 Delivery Issues
9/8/2015 Delivery Issues
9/8/2015 Advertising/Sales Issues
9/8/2015 Problems with Product/Service
9/7/2015 Guarantee/Warranty Issues
9/7/2015 Problems with Product/Service
9/7/2015 Advertising/Sales Issues
9/7/2015 Problems with Product/Service
9/7/2015 Guarantee/Warranty Issues
9/7/2015 Problems with Product/Service
9/7/2015 Problems with Product/Service
9/7/2015 Delivery Issues
9/7/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Purchased a groupon that was supposed to be for two venylux manicures and pedicures. I called to make the appointment with this salon and never could get a response from them. The phone was never answered and there were no callbacks. Contacted Groupon about the problem which they said the salon would contact me within 3 days. I was never contacted. Finally groupon emailed to say they put s credit on my groupon account. A refund to my credit card should have happened not a credit. I purchased a service that was not given. A refund to my credit card should happe.

Desired Settlement: A refund to my credit card.

Business Response: Initial Business Response /* (1000, 6, 2015/08/25) */ Hi ******** Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble you have experienced with your Groupon for NuStylz ******* I just issued a full refund back to the credit card you used for this purchase instead of Groupon Bucks. Please allow up to 10 business days for this to be reflected on your statement. Regards, ********** Manager Groupon Customer Support

9/7/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Basically I purchased a Groupon Getaway Trip with anticipation of going to enjoy myself , however I became very ill and was given strict medical advice that prohibited me from traveling, I even have medical documentation confirming and showing evidence, I called and spoke with a Supervisor by the name of*********. who did not try to resolve my issue or even hear me out, it was communicated to me by Groupon representatives that it was solely based on the hotel to give me a credit or refund however I later found this to be a lie. I called and spoke with someone name**** on August 11, 2015 who stated that all was required from me was the evidence showing that I am on medical restrictions and to have it faxed over, being that I am and have been a very loyal customer I was very frustrated and disappointed in the very unprofessional and non compassionate care that the representatives' displayed. I truly felt like it was all about a dollar with them. I even requested a credit or to have money placed back into my account as Groupon Bucks. All I want is a refund, I've never heard of a company not honoring an ill patient request all because they didn't call to cancel within the ten day period, how are people supposed to know when they will fall victim to unforeseen circumstances or become ill. I wish to get a refund or I will take the matter further.

Desired Settlement: I am simply requesting a refund, being that I became very ill and was placed on medical restrictions that would prohibit me from traveling, it's no other way around this. I want a full refund.

Business Response: Initial Business Response /* (1000, 6, 2015/08/27) */ H*********** We're so sorry for any trouble or frustration. We looked into this booking and can confirm a full refund was processed successfully on 08/12 to the card ending in ***** It should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status. We apologize for any inconvenience, and thank you for your patience. Please let us know if you have any other questions. Regards, ******* Manager Groupon Customer Support Initial Consumer Rebuttal /* (2000, 8, 2015/09/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)

9/7/2015 Problems with Product/Service | Read Complaint Details
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Complaint: My order was delivered to an address is ********** but I live in********* The correct address was on the order. When I have reported this, Groupon customer service continues to say it was delivered to me. This exchange has taken place 5 times over almost a 1 month duration of time. I paid for the product and paid for the delivery. It should have been delivered to my address:*************************************************************************** XXXXXXXXXXXXXXXXXXXXXXXXXX Estimated Arrival:Not Available Status:Delivered, **************************

Desired Settlement: I would like a refund, or a replacement of the product.

Business Response: Initial Business Response /* (1000, 5, 2015/09/03) */ Contact Name and Title: ********** Manager Contact Phone: (XXX)XXX-XXXX Contact Email: *******@groupon.com Hi ****, My name is******** and I am a Manager in Customer Support. I'm so sorry for the frustration regarding your Groupon Goods shipment. Unfortunately, it does appear that the only shipping address that we have on file for you is******************************* XXXXX and this is the address where the item was shipped. If you are no longer at this location, I will gladly remove it from out system to prevent this from happening again. We are not able to offer replacements or exchanges, so I've just canceled this order and issued $13.65 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons. With that being said, this deal is still being offered if you wish to place a new order. You will need to ensure to enter in the correct shipping address at check out. https://www.groupon.com/deals/gg-nfl-big-logo-earbud-headphones We understand that mix-ups like this can happen, but please note that in the future we won't be able to issue additional refunds of this nature. Once again, I'm truly sorry for any disappointment. Please let me know if you have any other questions. Regards, ********* Manager Groupon Customer Support Initial Consumer Rebuttal /* (2000, 7, 2015/09/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

9/4/2015 Problems with Product/Service
9/4/2015 Guarantee/Warranty Issues
9/4/2015 Problems with Product/Service
9/4/2015 Advertising/Sales Issues
9/4/2015 Billing/Collection Issues
9/4/2015 Problems with Product/Service
9/3/2015 Problems with Product/Service
9/3/2015 Billing/Collection Issues
9/3/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I was told this on June 6th, 2015: "Hi ****** Unfortunately, because it has been more than 2 hours since you made your purchase, your order has already been processed and your item has either shipped or will be in transit shortly. At this point, I am unable to cancel or change your order. I am so sorry for the inconvenience. Once you've received it, you can return the item for a full refund within 14 days of delivery by heading to your My Groupons page at http://www.groupon.com/mygroupons. Once you find the purchase you want to return, click "View Details" and then "Return Package," found directly above the the "Track Purchase" button. If your item is eligible for a return, just follow the on-screen instructions to fill in your details and print a prepaid mailing label. " Despite that being questionable, I listened and received the item and then proceded to return it, it was delivered on the 19th of June and I requested my refund in which I got this reply, "Sorry for the trouble. We request you to provide us the label which you used to return the below mentioned product. With this information, we will be able to look into this further and help you. If there is anything else I can do, please don't hesitate to ask. Regards, ************** Groupon Customer Support" In which I replied: "I attached the label used, here is the confirmation from Canada Post that the item was received: Ship To: Groupon O/A Genco *********************************************** ****** Service Type: Expedited Parcels Delivery Standard: June 19, 2015 View Expected Delivery: Delivery Options: Signature Required Signature Required on Return image ZHEADING_SHIPMENT_DETAILS_EN Tracking Number: XXXXXXXXXXXXXXXX Return Policy ID: PRXXXXXX Shipment Status: Item Delivered on June 19, 2015" And that was the last message I received from a real human being, every single support ticket that I've opened since then (June 21st, 2015) has gotten the same automated reply back, " On 6/22/XXXX XX:XX AM, *******@groupon.com wrote: > > Hi ****** > > Thanks for returning your product. I'm really sorry if your purchase wasn't all you hoped it would be. > > We'll process your refund within 3 weeks of the date your item was received by our return gnomes. It looks like your shipment has already arrived at our return center, so you should see this refund soon! Once your refund is processed, we'll also send you a confirmation via email. > > Thank you for your patience, and please let me know if you have any additional questions or concerns. > > Regards, > >*********** > Groupon Customer Support > ## Reply above this line ## >****************************************************************** It has now been over 6 weeks which is double the amount of time I should have gotten my refund and every attempt at contacting someone to help me with this matter has failed, the most success I've had is complaining on their twitter which is pathetic. This needs to be resolved now.

Desired Settlement: Refund me my 74.55$ so I can get on with my life

Business Response: Initial Business Response /* (1000, 6, 2015/08/31) */ Contact Name and Title: ****** CS Manager Contact Phone: X-XXX-XXX-XXXX Contact Email: *******@groupon.com Hi *****, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. It looks like ****** was able to assist you in the final resolution of this inquiry. The ticket number relating to that resolution is:********* (for your convenience). According to everything I can see, you've received a full refund for the Jawbone Fitness Tracker that was returned. Please don't hesitate to let us know if there is anything else we can help with. Regards, ******** Manager Groupon Customer Support Initial Consumer Rebuttal /* (2000, 8, 2015/09/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I got a refund after countless hours of attempted communication at my own expensve

9/2/2015 Problems with Product/Service
9/1/2015 Guarantee/Warranty Issues
9/1/2015 Problems with Product/Service
9/1/2015 Problems with Product/Service
8/31/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I ordered the Armeena Gray Modern Storage Bed with Upholstered Headboard from Groupon on June 17. It was $655.32 US, but I had to pay $828.60 CDN. They would only ship to the states, so I had to go pick it up there and pay $100 for shipping, $30 storage fees, and $90 duty. When I got it home and unpacked the 3 boxes, I noticed the headboard was different from what I ordered and the colours of grey did not match. Then then bed would not fit together. I received two different model numbers (BBT **** and BBT ****). I have no access to a truck to take it over the border again or to pick up a new one, nor do I want to pay for duty again. I have now sent 9 emails to Groupon. When they finally forwarded my email to a supervisor, ******, he said he would contact Groupon Goods for a resolution. The last time I heard back was July 22, and emails since then have not received a response. I requested my full money back, but they would not reimburse me for the duty, shipping, or storage. And now that the exchange rate is so bad, I would not receive all of my money anyways. I then requested they send a new bed set directly to my condo since I have no truck and the other one is in storage in another city. Once again, I have not received a resolution 44 days after purchasing the bed.

Desired Settlement: I want to be reimbursed in full, for everything I had to pay for including the shipping, duty, and storage fees, for a total of $950 CANADIAN dollars.

8/31/2015 Problems with Product/Service | Read Complaint Details
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Complaint: ello my name is ************* I can be reached at XXX-XXX-XXXX. I bought a Groupon for $1395.00 for LASIK services at ************ INSTITUTE************************************ XXXXX (XXX) XXX-XXXX a few weeks ago and had my consultation appointment on 07/27/15 at 2:15 PM. After careful review and testing the Dr advised that I am not a candidate for the procedure due to the nature of my work and depth perception loss after the procedure. She also advised that my eyesight was not degraded enough to be a candidate as well. As per the fine print on the GROUPON which states "Consultation required; non-candidates and other refund requests will be honored before service provided. " I am requesting an immediate refund. If you need to reach me please call me back at XXX-XXX-XXXX and I will request that you email me back in writing with a plan of action with my refund request. Kind Regards, *************

Desired Settlement: COMPLETE REFUND IMMEDIATELY

Business Response: Initial Business Response /* (1000, 6, 2015/08/18) */ Contact Name and Title: ********* Manager Contact Phone: ********** Contact Email: *******@groupon.com Hi *******, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. *********. from our Groupon Support Team issued your refund and it processed successfully on 8/2/15 to the Visa card ending in*****. It should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement. Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status. I apologize for any inconvenience, and thank you for your patience. We will consider this issue resolved but please let us know if you have any other questions regarding future Groupons! Regards, ******* Manager Groupon Customer Support

8/31/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a Groupon for a Lancaster Resort and made the reservation. I then checked the site of the hotel and noticed that many people got the same Groupon and stated it was a false advertisement and the pictures on Groupon didn't match the ones for the actual place. I called Groupon and they understood my situation and refunded me the money in Groupon bucks. I asked them to refund it to me and they stated they couldn't. Then how were they able to refund it in "Groupon bucks?" How convenient for them and not for me. I took off these days to make a trip and now I cannot due to false advertisements and now I am being punished. I want to have my money refunded to me so I can still purchase a trip but Groupon doesn't have the ones I need. I am a loyal Groupon customer and have never had this issue before. It is not my fault they posted a hotel with lies to be purchased. I trusted Groupon had a better reputation. I am stuck and took days off from work for no reason, the least they can do is refund the money so I can at least use my money for something else.

Desired Settlement: I want a refund back to my card not in Groupon bucks.

Business Response: Initial Business Response /* (1000, 6, 2015/08/20) */ Contact Name and Title:******** Manager Contact Phone: XXXXXXXXXX Contact Email: *********@groupon.com Hi *******, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. It appears that the purchase was refunded as a one time exception to our policy to Groupon credit and a portion of that credit has since been used. We will not be able to convert the remaining balance. Thank you for your patience and understanding. Regards, ******* Manager Groupon Customer Support

8/31/2015 Problems with Product/Service | Read Complaint Details
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Complaint: The picture on the site was falsly advertised. I thought I'd be getting compression shorts. What I received were boy shorts(underwear). I received a large which this is my daughters size however she can not fit them. These can't be a women's large they have to be a kids large. I spoke with Mogan a supervisor emailed her the picture of the shorts and she said that due to it being a final sale item that they can not help me. I don't understand how this company can sale misleading products steal peoples money and poor customer service. I will never order from Groupon and I will make sure I spread the word.

Desired Settlement: Refund

Business Response: Initial Business Response /* (1000, 6, 2015/08/29) */ Contact Name and Title:******** Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi ******, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. Unfortunately we will not be able to accept a return for this item per our Return Policy (http://gr.pn/GoodsReturns). It was also included in the Fine Print of this purchase that they are "final sale" as well as a sizing chart for customers to review (http://groupon.com/deals/gg-active-womens-sporting-shorts-6-pack). I'm very sorry for the trouble and I wish we had more options to offer but we will not be able to accept a return or honor your request for a refund. Regards, ********* Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 8, 2015/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have ordered product from living social and the same issue happened and the were nice enough to refund me. I don't understand how Groupon is getting away with robbing people of their money and false advertising a product. First of all these were supposed to be like compression shorts which they are not the are underwear (boy shorts) FALSE ADVERTISEMENT! the sizeing is totally off I needed a large and what I ordered the tag says a large but its probably a large in kids size. I will be letting everyone I know that uses Groupon not to patronize your business. I feel this is not fair you haven't tried to compensate me in any kind of way. Now I'm stuck with a product I can't even use.

8/31/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: I booked a night at ****** through groupon and i had a family emergency come up on the day I was supposed to be there. I went the next night on my trip with my family (husband and a carsick 3 year old and a 5 year old). When I got there I was told that they couldn't just switch the night for me and since I had my family (youngest one sick) in the car I just paid for another night there so we could get the kids settled down. I've been given the runaround now with the hotel saying groupon needs to help me and groupon saying the hotel needs to help me.

Desired Settlement: I'm looking for something that will get me to even consider purchasing off their site again, whether its a refund or even a credit towards my account. Ive been a very active user of groupon for years now. I'm down $360 for one night at the Ramada when I had to go a day late because my grandmother had to have emergency surgery.

Business Response: Initial Business Response /* (1000, 6, 2015/08/29) */ Contact Name and Title********* Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi ******, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. I'm so sorry for the trouble. Unfortunately, we aren't able to issue a refund in this situation. We're only able to issue refunds if the hotel has closed, is no longer accepting Groupons, or if they have displayed an act of customer disservice. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Regards, ********* Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 8, 2015/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not happy with this response and I will not be using groupon in the future.

8/31/2015 Guarantee/Warranty Issues
8/31/2015 Problems with Product/Service
8/31/2015 Problems with Product/Service
8/31/2015 Problems with Product/Service
8/31/2015 Problems with Product/Service
8/31/2015 Problems with Product/Service
8/31/2015 Advertising/Sales Issues
8/31/2015 Problems with Product/Service
8/31/2015 Advertising/Sales Issues
8/31/2015 Problems with Product/Service
8/28/2015 Problems with Product/Service
8/28/2015 Problems with Product/Service
8/28/2015 Problems with Product/Service
8/28/2015 Problems with Product/Service
8/28/2015 Problems with Product/Service
8/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchaced a Groupon for $39.00 on Sept 2,2014 for 8 vents duct cleaning by****************. They scheduled an appointment 4 months later in December and they never showed up. Called again, no return call. Contacted Groupon via email on 11/25/14 and**************** Groupon Customer Support contacted the company. On 11/30/2014 I received another email stating, "that due to the increased interest they've experienced since their deal ran on our site, they've appointed a dedicated staff member to assist with scheduling. You can contact them directly to make an appointment at Trivestaservices@gmail.com. Of course, if you're still having trouble reaching them using this new information, please let me know. I'll be happy to find another way to make this right. My apologies again for any inconvenience. Regards,*********** Rescheuled another appointment and they said that the coupon will never expire and will honor my groupon- recheduled again on 04/2015 and no call, no show. Contacted Groupon again on 7/29/2015 Stating that I want my money back for no services received, and they said "they cannot refund the money but contact the company" they never called me back nor received any email back. I have ALL documented emails from groupon and dealt with these cutomer service personel.******************* and **********Supervisor Groupon Customer Support. No refund, no services, and company phone number is disconnected.

Desired Settlement: I want my refund, or any other form of payment. I've dealt with this issue for almost a year now.

Business Response: Initial Business Response /* (1000, 6, 2015/08/27) */ Hi ******* Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. I can confirm that on 8/11/15, one of our customer service representatives issued Groupon Bucks for the full amount that you paid for your *************** Groupon, which was $39. This credit is available for you to use and will expire in 180 days from the date it was issued. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons. I apologize again for the experience you had with this Groupon purchase. If there is anything else we can do for you, please let us know. Regards, ********** Manager Groupon Customer Support Initial Consumer Rebuttal /* (2000, 8, 2015/08/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for at least giving me credit for something I purchased and didn't received

8/27/2015 Problems with Product/Service
8/25/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The Groupon states $35 for a massage class (a $79 class). After the very short expiration date, it changes to $35 toward a $79 class. Upon expiration, the class price went up to $229, making the Groupon useless. They have refused to refund me the price of the Groupon.

Desired Settlement: A refund of the $70 I paid for the two Groupons.

Business Response: Initial Business Response /* (1000, 6, 2015/08/25) */ Contact Name and Title:**********/Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi *******, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. After 3 days from the purchase date, all sales are final. However, to make this right, we're issuing you $60 in Groupon Bucks. You initially had a $10 discount coupon, so your total purchase amount was $60 rather than $70. This credit is available for you to use immediately and will expire in 180 days. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons. Regards, ******** Manager Groupon Customer Support Initial Consumer Rebuttal /* (2000, 8, 2015/08/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) This is a fair response. I am disappointed I had to open up a BBB case to receive it, though.

8/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I booked a hotel reservation through Groupon at ******************* in Miami, FL on 7/4. When I arrived to check in at 2:30, the room I booked was not available (double beds), they only had a room with a single bed. I was traveling with my family (4 people). I told them we had to have two double beds since that is what I booked and paid for. They said they didn't have any. We waited for the room past 3 pm (check in time) and it still was not available. I asked to speak with a manager - they said the manager was not there and didn't know when he would be back. I took my family down the street and reserved a room at the***********

Desired Settlement: I want a full refund of the groupon that I paid for on 6/8 as well as a refund for the difference in the room I had to book since my room was not available. The total difference is $143.62. I have requested a refund to the customer service department but they are ignoring my requests. I have submitted a request in writing 3 times.

Business Response: Initial Business Response /* (1000, 6, 2015/08/11) */ Contact Name and Title:************ Manager Contact Phone: ************ Contact Email: *******@groupon.com Hi *********, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. It appears this issue was resolved on 7/30 and a refund was already issued to you. Please let us know if we can assist you with anything else. Regards, ********** Manager Groupon Customer Support

8/24/2015 Advertising/Sales Issues
8/24/2015 Advertising/Sales Issues
8/24/2015 Problems with Product/Service
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8/24/2015 Guarantee/Warranty Issues
8/24/2015 Guarantee/Warranty Issues
8/24/2015 Problems with Product/Service
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8/24/2015 Guarantee/Warranty Issues
8/24/2015 Advertising/Sales Issues
8/21/2015 Delivery Issues
8/21/2015 Problems with Product/Service
8/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I went to *************************************************** on July 4 to redeem $20 Groupon & the restaurant was closed with no announcement either on the premise or website. I've checked the website a day before & it was written that they open Friday & Saturday, 11 a.m. to 11p.m. I was wasting my time & money to go all the way to Pasadena, only to find the business was closed. My cost: 1 hour travel time of me & my companion, if this value at minimum wage will be 1 hour x 2 persons x $9 = $18. Gasoline for 15 miles trip = $3. Total cost: $21. I filed a complaint with Groupon the same day & the reply was so off(from ***********), indicating she didn't even bother to read my message. These kind of off replies kept happening & with no indication that Groupon will compensate my cost. I didn't ask for a refund & another customer service, who didn't bother to read my email (*************), decided to refund my money without my consent.

Desired Settlement: If you can't reimburse me for wasting my time, at least ask the restaurant to throw free appetizer or dessert.

Business Response: Initial Business Response /* (1000, 6, 2015/08/08) */ Contact Name and Title: ******* Manager Contact Phone: ************ Contact Email: *******@groupon.com Hi ***, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. We're sorry the restaurant was closed on the Fourth of July without specifying on their website. Many businesses change their hours for a national holiday but we always want to get that information to customers as soon as we know. At this time, we won't be able to reimburse you for the expenses incurred when attempting to visit on 7/4. Since you don't want a refund, we are limited with what we can offer. We won't be able to insist that they provide any complimentary items or a larger discount. A question like this would be better answered by the business. You can find a link to their website and contact information by visiting the page where this Groupon is featured. Head to www.groupon.com/deals/the-kitchen-italian-cafe-and-pizzeria and look to the right of the deal's description. I'm sorry we can't be of more help but we appreciate your patience and understanding. Regards, ********* Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 8, 2015/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Groupon has done nothing to try to make this right at the first place or after going through BBB. There is no customer service in how Groupon doing their business. Thank you BBB for facilitating this dispute, the case may be closed, since I don't see a different outcome will come out of this.

8/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The company sells a groupon at $22 for three car washes at*********** Car Wash, valued at $44.97. And the fine prints claims, after the coupon expires, "Amount paid never expires". However when buyer tried to use the expired groupon for only the paid value ($22), additional restrictions was added by the business owner and Groupon, namely, customer can only redeem $7 dollar during each car wash. This restriction has not been stated in the fine prints. The fine prints mislead customers to believe they could at a minimum redeem the cash value of their paid amount, which is not true.

Desired Settlement: The business should refund the paid value, or return as credit for future use. The business should in future be specific about the restrictions on the redemption of expired groupons, and stop using claims in their fine prints that sound attractive but provide incomplete and misleading information.

Business Response: Initial Business Response /* (1000, 6, 2015/08/20) */ Contact Name and Title:*********** Contact Phone: (XXX) XXX-XXXX Contact Email: *******@groupon.com Hi ****, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. Sorry for the trouble you've had with this Groupon. After the expiration date printed on your Groupon, its promotional value expires, but you can still redeem it at the merchant for the amount paid towards the goods or services listed on the Groupon. This is listed on our website under terms and conditions and under the FAQs. To make this right, I can issue you $22 in Groupon Bucks as a one time exception. This credit is available for you to use immediately and will expire in 180 days. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons. Regards, ********** Manager Groupon Customer Support Initial Consumer Rebuttal /* (2000, 8, 2015/08/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

8/20/2015 Problems with Product/Service
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8/19/2015 Problems with Product/Service
8/18/2015 Problems with Product/Service
8/18/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We've delivered your gift to ************ It's sure to be a big hit. 1. Wine Tasting for 2 and a Bottle of wine $15 2. Through August 16, 2015: Two Tickets to "DaVinci and Michelangelo: Side by Side" Exhibition 1 $18.95 Subtotal: $18.95 Total: $18.95

Desired Settlement: Complete refund be credited to my Capital One Credit Card ending in ****, which is listed on my groupon account as a method of payment for purchases.

Business Response: Initial Business Response /* (1000, 6, 2015/07/30) */ Contact Name and Title:******** Manager Contact Phone: XXXXXXXXXX Contact Email: *********@groupon.com Hi ******, Thank you for providing me with this additional information. I'm able to go ahead and make a one-time exception in this case. I've just canceled this order and issued a refund of $15 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons. While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the future. Of course, if you ever run into difficulty redeeming your Groupon, please don't hesitate to contact us. If you have any further questions, please let me know. Regards, ******* Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 8, 2015/07/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) From:"Groupon" <******@r.groupon.com> Date:Mon, Jun 22, 2015 at 8:09 pm Subject:Purchase Confirmed: Thank you for your purchase! Hi ******, Thanks for Getting Your Groupon! This was purchased as my 52nd birthday gift and I was not able to use it on 6/25/15 because the merchant would not accept it. I requested a full refund and was directed to Groupon. I no longer in ******* and will not be able to use it nor do I have anyone to give it to before the expiration date. I would like this amount applied to my capital one master card effective today. Order Details View Order Status Description Quantity Price Through August 16, 2015: Two Tickets to "DaVinci and Michelangelo: Side by Side" Exhibition 1 $18.95 Subtotal: $18.95 Total: $18.95 Final Business Response /* (4000, 13, 2015/08/18) */ Contact Name and Title:******** Manager Contact Phone: XXXXXXXXXX Contact Email: *******@groupon.com Hi ******, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. Your refund for ******* ************************ processed successfully on 7/30 to the Mastercard ending in ****. It should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement. Regarding your Groupon for the, "DaVinci and Michelangelo: Side by Side" Exhibition, I'm very sorry you missed the show. Unfortunately, Groupons for ticketed events are only refundable on the day of purchase. This information is available in the Fine Print of your Groupon and in the GrouponLive FAQ: www.groupon.com/pages/grouponlive-and-ticketed-events-faq#13 Thanks for your understanding. We are considering this issue resolved. Regards, ******* Manager Groupon Customer Support

8/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was robbed and someone stole all my clothes and person items so my partner brought up the Groupon deals. She said that instead of us using it on our date I should get the money back and use it to try and get a couple of things because I had nothing. When I told this to the Groupon rep he/she said they couldnt do anything but give me groupon bucks or to use it as a gift. I explained to them again that that was not an option. They then expressed that after 3 days of purchase they only issue refunds if the business is unable to provide the service. I told them it does not state that when I make a purchase. To please refund the money asap. I guess it was sent to a supervisor who stated that considering my pathetic situation they went ahead and made a one-time exception in this case.

Desired Settlement: I am seeking to to be compensated for pain and suffering as I was robbed and really needed my refund and to have read what the rep wrote was even more heart breaking. If nothing is resolved I will have to take it to the media. Groupon is nationally known and I use them all the time so to have this issue has really hurt their reputation not only with me but I no longer recommend them to anyone! If this is the way Groupon functions they should not be in business. https://www.groupon.com/press/about-groupon

Business Response: Initial Business Response /* (1000, 6, 2015/08/04) */ Contact Name and Title: *************** Contact Phone: ************ Contact Email: ******************* ********** Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. Regarding our refund policy for the order you placed. We do our best to inform customers of the options they have regarding a refund for purchases made. Prior to completing this order on the checkout screen, you can find the area "Payment FAQ," and the question, "Can I change or cancel my purchase?" The answer is visible directly beneath that states: "You have three days to change or cancel your order, unless the Fine Print states otherwise. If the Groupon hasn't been printed, you can view the purchase details in your account and edit or cancel your order from there. Head to the FAQ to see our refund policy." As for the response sent previously by our Groupon Customer Service Manager,******* I have reviewed the email in question and the language he used to assist with your request was courteous and professional and I was unable to see and instance where he referred to your personal circumstance in an unprofessional manner. I do apologize for the situation you are facing as I can understand your frustration and I've gone ahead and converted the bucks refund issued for $29, back to your original form of payment, the **** ending in ****. With that said, we have made a one time exception for this request as it is outside of our normal refund policy, and have issued a full refund for the amount and would be unable to issue any further amount for this. Thank you again for your patience and we will consider this case closed. Regards, ******* ******* ************************

8/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I went in to my checking account and noticed two charges from groupon getaways. One debited on 7/13 for $231.85 and one for $1 pending, same company 7/14/15. I called them and was told I purchased a groupon on my phone for a nyc hotel for the evening of 7/10/15. I said I didn't And said there was nothing they could do. I called the hotel for more info and they said no one ever tried to check in. I would have to contact groupon for a refund. I have been trying to resolve this. I have the fraud dept at my bank involved. They have cancelled my debit card because groupon was attempting too put another charge through without my authorization. They're customer service department has not been helpful. I tried to get the names of the people at******** that groupon states will not give me a refund. My debit account states Groupon getaways not********. The hotel says groupon has to issue refund. Groupon says the hotel won't ok it. I'm sick over this and haven't slept. This just isn't right. I did not initiate any purchase for a groupon and I have proof I was at work for 14 hours that day. I've sent another email asking them when exactly this alleged purchased was made and am waiting. They keep telling me it was my phone so it had to be me. Lord knows computer don't make mistakes. It was not initiated by me. Please help me.

Desired Settlement: $231.85

Business Response: Initial Business Response /* (1000, 6, 2015/08/04) */ Contact Name and Title: ****** CS Manager Contact Phone: ************** Contact Email: *******@groupon.com Hi **** ***, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. Sometimes customers accidentally make purchases using the Groupon mobile app on their phone. If you have a smartphone and use our mobile app, this may be what happened. For future reference, and depending on the deal, you *** make changes to your purchase for a limited time after placing your order when accessing your My Groupons page through a browser. Please keep in mind that you *** need to use a computer to cancel your order; our mobile app for some devices doesn't support this feature. Unfortunately, because you have contacted us outside of the return window for this deal, we're not able to offer a refund in this case. Thanks for your understanding. Regards, ******** Manager Groupon Customer Support

8/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I mistakenly cancelled my Groupon order from 07/15/15. When I realized what I did, I replaced the order the following day on 07/16/15. The rate had gone up $60! I contacted customer service via email 07/16/15 and was told a Supervisor would contact me due to the rep not being able to do anything about the rate change. This has not occurred. I reached out to them again today and still no reply or call from a Supervisor.

Desired Settlement: I have rebooked the deal at the lowest I can get at this time through Groupon But I want the difference of $33.50 refunded to me as well as acknowledgment why a Supervisor has not contacted me. Groupon used to have excellent customer service but I have been treated horribly.

Business Response: Initial Business Response /* (1000, 6, 2015/08/05) */ Hi **** I checked our records and it appears a supervisor did get back in touch with you on July 24th. I have copied and pasted the email below. Hi **** I have to apologize for the delay in response here. We've been inundated with an unusually high email volume and are working to respond to inquiries as fast as we can. Unfortunately, like***** mentioned, fluctuations in the market and other factors beyond Groupon's control can cause the price of our deals to shift from day to day. While I do understand that you did not intentionally cancel your initial order, the order was cancelled. Once that happens the order is removed and the money is refunded. There is not a way for us to get that original price back or to apply a promotional discount to a subsequent order that's already been placed. To help make up for the trouble, I have issued $15 in Groupon Bucks to your account. This credit will be available for you to use shortly. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons. I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help. Regards, ****** ********** Groupon Customer Support If you have any further questions, please don't hesitate in contacting us. Regards, Groupon Customer Support

8/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Numerous phone calls not returned by company to get hot stone massage from. Discussed Matter with groupon and numerous emails as I feel were not read throughly. This groupon mistakenly went to a friends account with which I don't know why, but I paid for this groupon wit visa ending in ***** I am accused by groupon as breeching security. I have my statement and other proof and have breached nothing. I live in ***************** and will be showing them my statement and proof tommorrow.

Desired Settlement: A $33.00 refund as I have benn through enough and also want no further contact via email or phone including mail.

Business Response: Initial Business Response /* (1000, 8, 2015/08/03) */ Hi********, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. I just double checked and can confirm that your refund processed successfully on 7/1 to the card ending in ****. It should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement. Since it has been over 10 days at this point, if this refund still hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status. I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions. Regards, ****** Groupon Customer Support

8/17/2015 Problems with Product/Service
8/17/2015 Guarantee/Warranty Issues
8/17/2015 Problems with Product/Service
8/17/2015 Guarantee/Warranty Issues
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8/17/2015 Billing/Collection Issues
8/17/2015 Problems with Product/Service
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8/14/2015 Problems with Product/Service
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8/13/2015 Guarantee/Warranty Issues
8/12/2015 Problems with Product/Service
8/12/2015 Problems with Product/Service
8/12/2015 Problems with Product/Service
8/12/2015 Advertising/Sales Issues
8/11/2015 Billing/Collection Issues
8/11/2015 Guarantee/Warranty Issues
8/11/2015 Problems with Product/Service
8/10/2015 Problems with Product/Service
8/10/2015 Problems with Product/Service
8/10/2015 Problems with Product/Service
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8/10/2015 Problems with Product/Service
8/10/2015 Billing/Collection Issues
8/10/2015 Problems with Product/Service
8/10/2015 Problems with Product/Service
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8/10/2015 Problems with Product/Service
8/10/2015 Guarantee/Warranty Issues
8/10/2015 Problems with Product/Service
8/10/2015 Problems with Product/Service
8/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: see email sent 7/6. failed to honor groupon promise guarantee for not being able to use hotel due to pest infestation, blood on sheets, and dirty conditions.

Desired Settlement: groupon bucks full refund

Business Response: Initial Business Response /* (1000, 6, 2015/07/30) */ Contact Name and Title: ******* Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi *******, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. I'm sorry to hear about your disappointing experience! We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again. To help make up for the trouble, I have issued $200 in Groupon Bucks to your account. This credit will be available for you to use shortly. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons. I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help. Regards, ********* Manager Groupon Customer Support

8/10/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a product (order# XXXXXXXX) and received it on 6/24/2015. It is an Oh Naughty Thrusting Rabbit purple Vibrator (item# XXXXXXXXXXXX). The product was supposed to be waterproof but there is mist and water droplets underneath the silicone.I purchased the item for $31.51. I contacted groupon and live chatted with someone named ********* to inquire how to return the product. He said because the item was final sale it can not be returned. He also stated if the product had left the warehouse defective then I would have been able to return it. I explained, anytime a product only works for a few days then the product is defective. If something is said to be waterproof but it isn't, then, it is defective. He said he couldn't help me, gave me a $10 groupon bucks credit, then ended the chat session as I was still typing my response.

Desired Settlement: The customer service rep said for my inconvenience a $10 groupon bucks voucher would be applied to my account. This is nothing less than an insult. My inconvenience can only be remedied by a full refund of $31.51. The product IS defective and is not waterproof as it is described to be. It left the warehouse this way, so, according to what ********* said, I should be able to return the product and receive a refund.

Business Response: Initial Business Response /* (1000, 6, 2015/07/28) */ Contact Name and Title:******* CS Manager Contact Phone:*************** Contact Email: *******@groupon.com Hi *****, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble you've encountered. After reviewing the deal page, I can confirm that we did not advertise this product as being waterproof. Unfortunately, books, beauty products (excluding electronics), undergarments, perishable items, any items marked "final sale," and items that have been worn are nonrefundable and may not be returned. You can find this information in our Return Policy at http://gr.pn/GoodsReturns, and in the Fine Print on the purchase page for this Groupon at http://groupon.com/deals/gg-oh-naughty-thrusting-rabbit-vibrator-1. Due to the nature of this deal, we aren't able to provide a replacement. If you have any further questions, don't hesitate to ask. Regards, ****** C. Manager Groupon Customer Support

8/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The size selections for this item was small/Med or Large/xlarge. The item I received was an xlarge. This item is too big for me. I received an email stating that it was a final sale and they can not exchange the item. However they determined what size I was receiving which was not advertised. They did not give you an option for small, medium, large or xlarge. How can accompany determine what size you are. If I was given an option of small, medium, large or xlarge I would have chosen a large. However that is not the option that given to me

Desired Settlement: I would like a replacement with my correct size and if they cannot replace the item then I would like my money back.

Business Response: Initial Business Response /* (1000, 6, 2015/07/28) */ Contact Name and Title: ******* Contact Phone: ************ Contact Email: *******@groupon.com Hi *******, My apologies for the trouble with the item and delayed response to your BBB issue. As was stated when you had contacted us directly when this item was purchased there was the opportunity to select which color and size you desired. I apologize that there was any confusion or difficulty with this order but I am happy to see that it looks like a solution has been reached between you and our support team since this was sent. Please let us know if we can be of further assistance with anything else.

8/10/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The following is the conversation placed in Groupon Chat ******** Thank you for contacting Groupon. My name is ********. ******** Hi, ******** How are you today? Please give me a moment to review your concern. **************** Hello thank you. ******** May I know the promo code you are using? **************** HAPPY20 **************** but this is not the first time ******** On what deal have you used it? **************** several of friends that i know have been able to use different promos for different occassions and I am the only one that the promo doesn't take **************** what do you mean **************** i am just trying to use it now ******** Have you received an email regarding the promo code? **************** No. a friend is using it. I did read that some promos are only sent to certain people but my friends and i are trying to make a group event and my other friends who didn't receive the email are able to use the promo ******** I am very sorry but you cannot use it since the system would allow certain people who received the email. **************** then why are other friends that did not receive the email able to use the promo ******** They might have received the email but they were unaware. I apologize for the inconvenience. **************** i don't understand. this is not the first time though **************** they have confirmed they have not received the email that is why i am getting frustrated. and as i mentioned this is not the first time The operator has ended the chat. Thanks for contacting us. Type a message

Desired Settlement: I am looking for detailed explanation as to why I am not able to use promo codes when others can even though they do not receive an email of the promo code. I am looking to cancel my subscription to Groupon if this continues. As I explained in the chat conversation, this is not the first time this has happened.

Business Response: Initial Business Response /* (1000, 6, 2015/07/30) */ Contact Name and Title: *********anager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi *******, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. Sorry for the trouble! To use this code, make sure you're clicking the option at checkout that says, "Use promotion or gift card" on the desktop site or "Enter code/gift code" on the mobile app. You'll then be able to copy the code directly from the page where you saw it and paste it into the "Gift code" field. Double-check that you've entered the promo code correctly, select the type of deal the promotion is valid for (like Local or Goods, for example), and make sure the purchase meets any requirements for the promotion. You can click directly on the banner where you saw the promotion advertised to see a list of valid deals. If a minimum purchase amount is required, the price of a single Groupon must be at or above this amount. (The code won't apply if you purchase multiple lower-priced Groupons that add up to the minimum amount.) This promotional discount was only valid through the expiration date that we listed; however, I still want to reward you for trying! To sweeten your next deal, I've added $10 in Groupon Bucks to your account that can be used towards most types of deals. This credit is valid for the next 180 days and will automatically apply to your next purchase within that time frame. I'm very sorry for the inconvenience. Please let me know if you have any questions. Regards, ********* Manager Groupon Customer Support

8/10/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: TV model is Vizio M-Series, order # XXXX-XXXXXX-XXXXXX. The TV's screen is not working properly, the manufacture will not warranty the TV, because groupun is not licensed to sell this TV. The ad say there's a 90 day warranty, but no information about a warranty came in the box, and 6 messages have not been returned by groupon as to whom is to provide the warranty.

Desired Settlement: Replace the TV with the same working TV.

Business Response: Initial Business Response /* (1000, 6, 2015/07/28) */ Contact Name and Title:********* Manager Contact Email: ***************************** Sincere apologies for how long it took for our Groupon Goods team to respond to you. We've been experiencing unusually high email volume the past few weeks, but we're doing everything we can to respond to inquiries as soon as possible. To be honest, we're embarrassed by the delay, so we really appreciate your patience while we work hard to get our standard response time back on track. I truly apologize that the item arrived in such a condition and understand why you'd be frustrated. I do see that on July 20th, Stephen was able to provide you with the contact information regarding the warranty. I hope you've since been able to get in touch, but if you're having trouble, please let us know. I've also issued $15 Groupon Bucks for the trouble. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons. Again, sorry for the trouble and thank you for your patience. Regards, ******* Manager Groupon Customer Support

8/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: groupon XXXX-XXXX several support reps and their supervisor have responded to my e-mails ********* Supervisor Groupon Customer Support no claim number was given they are still requesting a contact phone for me. they stated they will contact the business the groupon was intended to be used at. as of yesterday they are still saying they are going to contact the intended business. they also state they are unable to refund because the intended business had already redeemed the groupon well ahead of its use.

Desired Settlement: a refund of the purchase price of the groupon, $99.00

Business Response: Initial Business Response /* (1000, 6, 2015/07/28) */ Contact Name and Title: ******* Manager Contact Phone: XXXXXXXXXX Contact Email: *********@groupon.com Hi ****, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. It appears that you were refunded for this purchase on 7/16/15. Should you need any further assistance, please reply to********** last email. Thank you for your patience and understanding. Regards, ******* Manager Groupon Customer Support

8/10/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: My dates to stay in the hotel were June 22-26th. Because my bother in law passed away we arrive for check in a day late. The hotel gave away our room, and hoped that Groupion would refund for us, and called Groupon. Groupon said that I needed to call so I did and I explained the situation. I have never gotten a hotel room so I was not sure what the protocol is but I didn't realize that they would give my room away as I reserved for a whole week. I WAS NOT CANCELING!The customer service representative disregarded the family death and denied a refund under the terms that I was canceling and there is fine print stating that you must cancel 48 hours in advance. I told the customer service representative TWICE that I WAS NOT CANELING. I need this refund. It makes a huge difference to me and very little to a huge corporation like Groupon. They have the Groupon promise, which I personally have not experienced, but would like to see it ring true.

Desired Settlement: I simply want a full refund.

Business Response: Initial Business Response /* (1000, 6, 2015/07/28) */ Contact Name and Title:************ Manager Contact Phone: ************ Contact Email: *******@groupon.com Hi *****, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm really sorry for the trouble. Unfortunately, the Fine Print for this deal states "No-shows will be charged total Groupon rate" and "No refunds will be processed by Groupon after check-in." We included this information in the "Fine Print & Details" tab on the original screen where you made this purchase, www.groupon.com/deals/ga-bk-residence-inn-by-marriott-dallas-park-central-7. Because of these restrictions were included at the time of your purchase, we are unable to issue a refund. I'm sorry again for the trouble, and please let us know if you have questions about any other Groupons. Regards, ********* Manager Groupon Customer Support

8/10/2015 Problems with Product/Service | Read Complaint Details
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Complaint: On July 11, 2015 I accidentally purchased a vacation package on the Groupon website. Realizing my error I immediately emailed their customer service to get a refund. They replied that they had to confirm with the travel agency that the code was not redeemed. I waited 2 days and did not receive a call back. I called them on 7/13/15 and the representative said the same thing. I then called the travel agency myself who stated Groupon never contacted them in regards to the issue. They see that I never redeemed the vacation so they do not see why I cannot get a refund. Groupon states there is nothing they can do. I am out $1898.00 and need these funds to book a vacation that I already got approval for from work. I feel like Groupon is scamming me in order to keep my funds and force me to re book another vacation through them. I feel that they are not even trying to issue a refund and will allow this issue to continue for however long they see fit unless someone intervenes such as the BBB.

Desired Settlement: I want my $1898.00 refunded at most.

Business Response: Initial Business Response /* (1000, 6, 2015/07/30) */ Contact Name and Title:********* CS Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hello *****, Thank you for reaching out and I apologize for the time it took for your refund to process for your Groupon purchase. Fortunately, it appears that you were able to speak with********* who was able to confirm that your Groupon was not redeemed and processed this refund on the 13th of July. I also see that you were able to confirm the receipt of this refund. Please feel free to follow up in the previous email correspondence, Support ticket XXXXXXXX, if any further issues arise with this purchase and refund. Regards, ******* CS Manager Groupon Customer Support

8/10/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: I purchased a refurbished Nikon Coolpix L820 Camera online through Groupon on January 24, 2015 for $147.40 including tax using my MC credit card. The item was shipped to my home address from Edison, NJ. I bought the camera in January 2015 to ensure the product would not sell out, but had no intentions of using it until May 2015 for a graduation. I kept the camera in its original package and only used the camera two times. However, both times, the camera did not function properly. The zoom lens does not focus on the subject when zoomed in and all pictures come out blurry. The "auto-focus" feature does not work properly either because it only focuses on a subject from a certain distance, but not from every distance like it is supposed to function. The reason I purchased this camera was specifically for its ability to zoom in from a distance and take quality photos. This camera does none of the functions it says it does. I have contacted Groupon and told them my situation. Their only response is that because I am outside of their "14-day return" policy, they can't do anything for me. I asked them if I could exchange this product (I am not asking for a refund, just an exchange) for another product from their site (and not necessarily a camera), or if they could credit my account so I could apply it to a different product on their site that might not be defective, but the supervisor told me they couldn't help me. Here is a copy of their latest responses: June 17, 2015: Hi *******, I'm very sorry for the trouble you've experienced with your Groupon Goods purchase. Unfortunately, we're not equipped to offer exchanges or replacements at this time. Sorry again for the trouble. If you have any questions or need any help with your return, please let me know. Regards, ******** Supervisor Groupon Customer Support June 18, 2015: Hi *******, I am sorry that I wasn't able to provide you with your desired outcome in this matter. I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Regards, ******** Supervisor Groupon Customer Support Groupon never should have sold a defective product on their site, and then not allow a consumer to exchange this defective product, regardless if it is after their "14-day return policy".

Desired Settlement: An exchange for another product on their site for the same value. Or a credit to my Groupon account that I can use towards a future purchase from Groupon.

Business Response: Initial Business Response /* (1000, 7, 2015/07/11) */ Contact Name and Title: ******* Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi *******, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. I'm so sorry for any difficulty you've experienced with this Groupon Goods purchase. Unfortunately, because more than 14 days have passed ***** you received your product, we are unable to accept a return at this time. I understand that this may be frustrating, but I assure you that we work hard to make this information as clear as possible before you make your purchase. On the original screen where this deal was offered, www.groupon.com/deals/gg-nikon-lXXX-XXmp-30x-zoom-digital-camera, we included a "Fine Print" section just below the image. This section will always include all conditions of the deal that you should know before completing your order, including a link to our return policy for Groupon Goods deals. You can also visit http://gr.pn/GoodsReturns for further clarification regarding this. I apologize again for any inconvenience. Thank you for your understanding. Regards, ********* Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 9, 2015/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept Groupon's response because they are not trying to help resolve my case or offer any sort of compensation for the money I spent on their website for a product that simply does not work properly and is defective. Groupon just seems to take the stance of "tough luck on you," and walk away from it with their repeated excuse, "...they cannot accept returns beyond those 14 days after purchasing an item..." Bottom line is that they never should have sold a defective product that does not work in the first place. And just because I didn't find out the camera was defective until after the "14 day window", doesn't mean I shouldn't be able to "exchange" it for something that actually works. Almost every company these days offers an "exchange" or a "credit to purchase another item" from their store if the consumer is not satisfied with his/her original purchase. 14 days simply does not allow a consumer enough time to determine whether the product actually functions properly or lives up to their expectations. I am not asking Groupon for a refund or a return. I simply want to put the money I spent on this defective camera towards a different Groupon product (a product that might actually function properly this time). Groupon still keeps the money, but at least I, the consumer, will be able to own a product that works. I trusted Groupon to provide reliable products, but this refurbished camera does not live up to what it says it should do. Groupon's customer service is one of the worst I have ever experienced. Final Business Response /* (4000, 13, 2015/08/09) */ Hi *******, Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent complaint, your previous post, and all internal Groupon correspondence. As mentioned in the other responses you've received, the main issue is the amount of time that has passed. The hypothetical resolutions that you've proposed are certainly avenues we consider if we're notified of a defective product within the first two weeks of an item's delivery. Because of the timeline involved, however, there's nothing more that we can do to rectify the issue. I'm sorry for any frustration that this news may cause. Thank you for your understanding. Regards, ********* Manager Groupon Customer Support

8/7/2015 Problems with Product/Service
8/7/2015 Advertising/Sales Issues
8/5/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: The email below is from groupon telling me that there is nothing they will do about the fraudulent offer and that they basically do not care if they lose me as a customer or not. (I have also included my response) Hi***** Sorry for any trouble with this deal. On the original screen where you made this purchase, http://groupon.com/deals/texas-pit-bar-b-que-3-7, we included a "Fine Print" section in the middle of the page just below the image. This section will always include all conditions of the deal that you should know before making your purchase. In this case, the restriction in question is: "Additional fees may apply" I'm sorry to hear this will keep you from using your Groupon. However, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past 3 days from the purchase date. Don't forget, you can always give a Groupon away as a gift (unless the Fine Print indicates otherwise) if you can't use it yourself. Please let me know if you have any other questions or if there is anything else I can do to help. Regards, ******** I am including the "Fine Print" that you have mentioned. Which no where mentions that you have to spend 195 Dollars to get this deal. Because of your Fraudulent ways and cold and casual demeanor concerning losing a customer because of it, you have left me no choice but to complain to the BBB and give you low ranks on every possible site available to rate you on. I hope this $5 groupon was worth losing a valuable customer and future customers that I would have endorsed for you. The Fine Print Promotional value expires 120 days after purchase. Amount paid never expires. Limit 1 per person, may buy 1 additional as gift. Promotional value paid will be auto-refunded after expiration. This voucher is issued by the merchant. Additional fees may apply. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.

Desired Settlement: I do not want a refund of my purchase and I am not going to seek more than I was offered. All I am seeking the $40 worth of product that they promised in the offer. That seems as fair as it can be. Thank you

Business Response: Initial Business Response /* (1000, 7, 2015/07/21) */ Contact Name and Title: *******. CS Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hello ***, My name is****** and I am a CS Manager with Groupon. I have reviewed your correspondence with the previous CS representatives and I apologize for any confusion that this purchase caused. As the previous representatives stated, this deal was for "$40 Off Fourth of July Package". Because the deal stated that the purchase was for a Package, the business will be unable to honor this Groupon for $40 worth of a la carte food. I see that you have expressed your concern as well regarding the deal not stating the minimum price for these Packages. Since the prices vary on the size of the package purchased and amount of people that you will be feeding, the business is unable to provide a blanket price on the deal page. We will always include the business' phone number as well as a link to their website on the deal page should you need to contact the business regarding any additional details about the offer. We also offer a Q&A section at the bottom of the page if you would prefer to ask a question there. Unfortunately, we will be unable to assist further in this matter as we have confirmed that the business is honoring these Groupons towards the packages as stated on the deal page. Please let us know if you have any further questions or require further assistance with any other Groupon purchases. Regards, Initial Consumer Rebuttal /* (3000, 9, 2015/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Groupon should have included the fact that the minimum package was over $200. That is an important fact that should have been mentioned. Groupon has a history of omitting important information and giving misleading if not fraudulent information and I myself (like thousands of others I noticed online) am tired of it. I would invite and would like to be part of a class action suit against them. Final Business Response /* (4000, 13, 2015/08/05) */ Hi ***, I apologize for the troubl. Since we've already issued $10 in Groupon Bucks to compensate for the inconveniences caused by this issue, we're unable to provide any further compensation in relation to this matter. However, I'll make sure that your feedback is communicated to the right people who can address your concerns directly with the business. I want to assure you that we review the companies we feature by checking places such as Rip Off Report and the BBB for any negative ratings. We also check Yelp, CitySearch, and local media for user and editorial reviews as well as Facebook, OpenTable and other social media sites. While recently posted negative reviews may not have an immediate impact on already scheduled deals, they are taken into account when we decide which merchants to work with in the future. We do our best to feature businesses that see Groupon as an opportunity to gain loyal customers as well as advertise their services, and I'm so sorry that you feel let down by this particular business. Again, I'm sorry for any trouble or frustration, and we truly appreciate your feedback. Please let me know if you have any other questions. Should you prefer a refund of your order, we can certainly take care of that for you. Just shoot us an email or give us a call. Regards, Groupon Customer Support

8/4/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Purchase was made on the evening of 3/29/2015 for two coupons. Immediately after purchase, I completed an online return of purchase. I received no electronic confirmation of the return. I then tried Live Chat to confirm the return; no "On Line Live Chat" was available...it was offered via the site, but the Chat function was not functioning that evening. Weeks later, I received my credit card invoice and I noticed the $532 charge from Gropupon. Immediately I went to Groupon on-line and filed a complaint and requested a full refund of $532. Again I tried to confirm my email request via Live Chat, but again it was not functioning. I completed the Groupon email process and was assigned File #XXXXXXXX. A few days later I received an email saying I was outside the three day window for a return. I replied to this email and gave further details about this particular return issue and expressed my dissatisfaction and desire for a full refund. I requested Groupon contact me directly so that I could speak to a 'live' person versus completing this process via email. Several days later I received notice that my coupons had been "returned" and that my Groupon Account would be credited with $532 of "Groupon Dollars". I replied immediately to halt that process, that I did not desire Groupon Dollars, that I was requesting a credit to my credit card and that I wanted a phone number to speak to a representative directly. This request was met with a short note and a number to call. The Groupon Customer Service Reps seem to be out sourced and appear to not totally understand email communication. Therefore I searched for a US corporate number to call and seek a solution. I have called the Groupon Chicago number numerous times: 7/9/15 @ 1445hrs and three times on 7/14/15. Each time I leave call back number as directed and am told I should expect a call. At present, after four attempts to enter into their system, Groupon has yet to call me to discuss this issue. I have never received a call back from Groupon. My request is simple: a full refund/credit to my credit card on file with Groupon for $532. It appears that Groupon is not interested in supporting its customers with pro active customer service agents, nor is their technology software full proof. I was unable to receive an electronic confirmation of my return the night I submitted it on 3/29/15. Their agents do not read complaint emails with attention to detailthus resulting in the loss of coupons to me and credit of Groupon Dollars that I did not ask for. And three, the Groupon automated callback system has yet to get a call to me despite 4 attempts on different days to enter their system. I am at a loss as how to contact a Groupon Customer Svc Rep and discuss this issue. I have followed their various processes and it simply does not function properly. I have the full email history should the BBB need that, or reference the Groupon file #XXXXXXXX.

Desired Settlement: I would like my credit card on file with Groupon Inc to be credited the $532. This is the initial purchase price of the coupons. At present I have neither the coupons nor the dollars. I do not desire Groupon Dollars.

Business Response: Initial Business Response /* (1000, 6, 2015/07/30) */ Contact Name and Title:********* CS Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hello ****, Thank you for reaching out and I apologize for any trouble using our self service cancellation option at our website. I have gone ahead and converted this refund back to the credit card used for purchase. Although this refund generally processes sooner, we do ask that you allow up to 10 business days to reflect on your credit card statement. As****** stated in his previous email, since we were outside of our 3 day return window when you contacted us, this refund would be considered an exception to our standard policy. Going forward, we will be unable to issue further refunds of this nature outside of our standard policy. For future reference, if your Groupon is successfully cancelled on our site, it will be removed from your list of purchased Groupons and you should receive a cancellation email. If this does not happen, please call or email us immediately so that we can take care of this within our return window. Please let us know if we can provide any further assistance regarding this issue. ******** CS Manager Groupon Customer Support Initial Consumer Rebuttal /* (2000, 8, 2015/08/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you BBB for enabling a successful outcome of this consumer situation. Your timely assistance is greatly appreciated and brought successful resolution where other options had failed.

8/4/2015 Problems with Product/Service
8/3/2015 Delivery Issues
8/3/2015 Problems with Product/Service
8/3/2015 Advertising/Sales Issues
8/3/2015 Problems with Product/Service
8/3/2015 Problems with Product/Service
8/3/2015 Guarantee/Warranty Issues
8/3/2015 Problems with Product/Service
8/3/2015 Advertising/Sales Issues
8/3/2015 Advertising/Sales Issues
8/3/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I purchased a groupon for cell phone repair, and when I took tthe phone to the company (cell phone repair guyz) for repair, I was told that they would not be able to fix my phone screen for that groupon, and asked me to pay additional money ($35!). So, I was not able to use that voucher, and I wanted to get a refund for the money I paid, but Groupon says they don't refund after 3 days of the purchase! Why is that so? That does not make any sense. I am allowed to take my voucher to the company within 2 months, so if the provider company is bad, then I should be able to go back to Groupon and ask for a refund! this is nonsense! you have to back up those companies when they don't provide the services you advertise for them for the price you advertise!

Desired Settlement: I want full refund.

Business Response: Initial Business Response /* (1000, 7, 2015/07/21) */ Contact Name and Title: manager Contact Phone: (XXX) XXX-XXXX Contact Email: *******@groupon.com Typically, we're only able to cancel a Groupon within 3 days of purchase (unless stated otherwise in the Fine Print). It looks like you purchased this between June 3 and June 30, however, so I'm happy to take care of it as a part of our 100% Money Back Guarantee. I've just issued you a full refund and removed this Groupon from your account. You may need to allow up to 10 business days for this to be reflected on your statement. Please let us know if you have further questions, or if there's anything else we can do for you.

8/3/2015 Problems with Product/Service | Read Complaint Details
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Complaint: A purchase was made on my phone at 9:38pm on 7-5-15 I did not see a confirmation of purchase until the next morning at 6:15am on 7-6-15. I called to return the following product12: Gel Memory Foam Luxury Mattress: King. Customer service said I was unable to return the product because of a 2 hr window I was unaware of that policy. The order number XXXX-XXXXXX-XXXXXX the customer service rep said they were unable to cancel order due to the order already getting processed.

Desired Settlement: I just want the order canceled and refunded due to a accidental order. Please and Thank You

Business Response: Initial Business Response /* (1000, 8, 2015/07/21) */ Hi******* Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. Unfortunately, books, beauty products (excluding electronics), undergarments, perishable items, any items marked "final sale," and items that have been worn are nonrefundable and may not be returned. You can find this information in our Return Policy at http://gr.pn/GoodsReturns, and in the Fine Print on the purchase page for this Groupon at http://groupon.com/deals/gg-natures-sleep-12-gel-memory-foam-mattress-4. For future reference, you can make changes to your purchase for a limited time after placing your order when accessing your My Groupons page through a browser. From a computer, click "View Details" next to the order you'd like to change. If you see "Edit order" on the left-hand side of the page, just click that link to cancel your order. Specifically, Groupon Goods orders can be canceled within 2 hours of purchase, and you can cancel a GrouponLive deal until midnight the day of purchase. Please keep in mind that you may need to use a computer to cancel your order; our mobile app for some devices doesn't support this feature. Thanks for your understanding. If there is anything else I can help you with, please let me know. Regards, ********* Manager Groupon Customer Support

7/31/2015 Advertising/Sales Issues
7/31/2015 Problems with Product/Service
7/31/2015 Advertising/Sales Issues
7/31/2015 Problems with Product/Service
7/30/2015 Guarantee/Warranty Issues
7/30/2015 Advertising/Sales Issues
7/30/2015 Billing/Collection Issues
7/30/2015 Advertising/Sales Issues
7/30/2015 Problems with Product/Service
7/30/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: I bought a refurbished ************ from groupon. It was delivered whilst I was overseas and I didn't return home until 2 months after the delivery. The first thing I did when I got home was open it up to use it. When you go through the start up process, it asks you to enter your ****** information. However after you fill out the details, an error message comes up saying 'this system is not compatible with********* Unfortunately you can't get past the start up screen at all. It seems to only work if you have ****** set up but the ipad isn't compatible with ****** which therefore males it an inoperable, useless object. I contacted groupon straight away and they replied that it was outside of the 30 day return policy so they are offering no assistance. I think this is grossly unfair as the product would never have worked, no matter when I contacted them. I was sent a faulty unit and they should fix it. It's not like the screen is broken and I'm contacting them outside of their warranty period. This is a software issue which is quite evidently an error in the refurbishing process which is in no way my fault.

Desired Settlement: replacement or repair

Business Response: Initial Business Response /* (1000, 5, 2015/06/18) */ Contact Name and Title: ****** CS Manager Contact Phone: ********** Contact Email: ******************* Hi ******** Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. I did a little research on ******* support site to see if I could help resolve this issue for you. As previously indicated, because more than 14 days have passed since you received your product, we are unable to accept a return at this time. It looks like the last representative you worked with explained that this information is on our deal page, and provided some additional links for reference. Based on what I found on ******* website, you may need to connect your device directly to a computer and perform a system update via iTunes: ***************************************** I am not sure if this is the fix you require, but I wanted to try pointing you in the right direction. My best recommendation would be to reach out to Apple directly at ************ or http://apple.co/IWGLng to see if they are able to troubleshoot this problem with you. Thank you for understanding. Regards, ****** C. Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 7, 2015/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) ******, I tried this update as you suggested and it was unsuccessful in making the ipad work. It's quite heartbreaking that your company refuses to do anything. The cost of this product equals 40 hours of work for me. Final Business Response /* (4000, 12, 2015/07/30) */ Hi ******** Thank you for reaching back out to us through the Better Business Bureau. I have reviewed your most recent correspondence and I'm sorry the troubleshooting provided wasn't helpful. At this time, the only thing we're able to suggest is to work directly with Apple in regards to resolving the issue with your iPad. Again, we're very sorry for the inconvenience, and appreciate your understanding. Regards, ****** C. Manager Groupon Customer Support

7/30/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: I used an ad on groupon, along with groupon offer code*********** to purchase tickets for Broadway show The Visit. the price on groupon which specifically mentions the row I sat in was not available. I complained to groupon who keeps trying to dismiss the issue and pass the buck to telecast get, the site where tickets are actually purchased. I maintain that the 19.75 price featured prominently on Groupon in this offer was fraudulent. NO SEATS for any remaining shows of The Visit were available for 19.75 and the ad should not be up. Groupon should be held accountable and be made to refund my money.

Desired Settlement: I feel Groupon should refund the money for the show as I was falsely lured into buying seats based on their offer price which was not available on Telecharge.

Business Response: Initial Business Response /* (1000, 7, 2015/07/03) */ Contact Name and Title:************ Manager Contact Phone: ************ Contact Email: *******@groupon.com Hi *******, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for any trouble. On the original screen where you made this purchase, http://groupon.com/deals/gl-the-visit-3, we included a "Fine Print" section in the middle of the page just below the image, and our Third Party site terms, which you can find here: https://www.groupon.com/pages/external-purchase-fine-print According to Groupon's Third Party site terms, we are not able to assist you for questions about refunds and the third party seller will provide all customer service. Unfortunately, any funds you paid directly to another business will have to be refunded by them. We do not have the ability to issue a refund for charges not paid to Groupon. Please contact http://thevisitmusical.com/ for any further questions. Regards, ******* M Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 9, 2015/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Groupon had an ad on their site with a fraudulent price. Plain and simple. Their terms and trying to pass the buck to another site don't change the facts. They should take responsibility for posting a deal on Groupon with a price that was not available at any performance at the time the ad was up. Final Business Response /* (4000, 13, 2015/07/30) */ Hi *******, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for any trouble. On the original screen where you made this purchase, http://groupon.com/deals/gl-the-visit-3, we included a "Fine Print" section in the middle of the page just below the image, and our Third Party site terms, which you can find here: https://www.groupon.com/pages/external-purchase-fine-print According to Groupon's Third Party site terms, we are not able to assist you with questions about refunds and the third party seller will provide all customer service. Unfortunately, any funds you paid directly to another business will have to be refunded by them. We do not have the ability to issue a refund for charges not paid to Groupon. Please contact http://thevisitmusical.com/ for any further questions. Regards, ******** Manager Groupon Customer Support

7/29/2015 Guarantee/Warranty Issues
7/29/2015 Billing/Collection Issues
7/28/2015 Problems with Product/Service
7/28/2015 Advertising/Sales Issues
7/28/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: I am so fed up with Groupon.I dont know what kind of customer service they have. I have purchased this item order numberXXXXXXXXX on 22 June 2015. Keeping in mind that it ll get delivered in 12 days. After several reminders finally I received my order today after 18 days. I am very disappointed to see that even after they took 18 days they send me a completely different product. I paid $ 110 for ESQ movado intrgue XXXXXXX what I received is Esq halli XXXXXXXX. I need what i ordered not what they send me. After this i contacted to thier customer service they are asking me to go and mail this product bacl to us we will refund you in 21 days. What i want is either they send someone to pic this up and deliver the correct order or refund my whole money back immediately.

Desired Settlement: I want the correct product and a $100 compensation against the time and money i spent.

Business Response: Initial Business Response /* (1000, 6, 2015/07/28) */ Contact Name and Title:******** Manager Contact Email: support@groupon.com Hi ******* Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. According to our records, it looks as though this issue was resolved by a manager,************ from our Customer Support Dept. on 7/14/15. Again I truly apologize for any inconvenience you have had regarding your Groupon order but we do appreciate your feedback. Thank you for your patience and please let me know if you have any other questions. Regards, ******* Manager Groupon Customer Support Initial Consumer Rebuttal /* (2000, 8, 2015/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

7/27/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: Hello - Ordered a product from groupon.com that arrived damaged and punctured open, and they will not help or take responsibility for it and refund me my money. Skinny Stripe Anti-Cellulite Coffee Dead Sea Salt Scrub - 4.2oz, Size:4.2oz 1 $26.95 total w/tax Ordered 5/10 - arrived 6/15 Product arrived damaged - split open, wet, not usable. I contacted Groupon WITH PICTURES and they said "its a third party seller" and basically couldn't help me. YET I BOUGHT FROM GROUPON! They need to take ownership of what they sell. I contacted the 3rd party 2x with no response. Then re-contacted groupon 2x more as I DESERVE a refund for a damaged product and they REFUSE To help me.

Desired Settlement: 26.95

Business Response: Initial Business Response /* (1000, 7, 2015/07/14) */ Hi There, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. Since this Groupon Goods item is sold by a 3rd party merchant who takes care of ensuring quality of the item you've purchased as well as assist you with a return/refund, it is best to reach out to the merchant directly for further assistance. If you are unable to reach them, we'll be happy to reach out to the merchant on your behalf, but we need more information before we can proceed further: Please navigate back to your item's order page, click on the Tickets tab, and note the ticket number Then, send us that ticket number and the best phone number to contact you with How to navigate to your item's order page: Log into your email account and pull up the "Thank you for your purchase" email-make sure you're looking at the email account tied to your Groupon account Click "View Order Details"--this takes you to the item's order page Once we have this information, we can reach out on your behalf. Regards, ***********. Manager Groupon Customer Support

7/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a Groupon for a restaurant called**************** in **************** on 6/12/15. The next day, I attempted to use it, and the restaurant had closed down. The man who owns this restaurant owns another pizza place in the same town which also has a Groupon. I went to get food there the same night that my Groupon didn't work, and the owner said the shop had closed down, and we would have to go to Groupon if we wanted a refund. I wrote Groupon the next day, and got a "we'll look into it". I was emailed three days later, and basically told that they were looking into it, and sorry it took so long. Today has been a week since the last correspondence, so I decided to contact Groupon again. I was told it would take more time to figure out (which is ridiculous considering it's been almost two weeks, and I instructed them on how to get in contact with the owner of the now defunct restaurant). They offered to give me a Groupon balance of what I paid instead of a refund as it was taking a long time. I told them this is unacceptable. If a company can't verify that what it is selling is real, why would anyone want to provide them with more business?

Desired Settlement: I would like a refund of the money I paid for this Groupon. A respectable business would add some incentive as it's taken 2 weeks and a lot of frustration, but seeing as they have dealt with this so far, a refund to my credit card would be overwhelmingly generous of them.

Business Response: Initial Business Response /* (1000, 7, 2015/07/14) */ Hi ******** I apologize for any inconvenience and thank you very much for taking the time to share your experience with us. I'll make sure that your feedback is communicated to the right people who can address your concerns. I've checked your account, and I can confirm that this order has been canceled. Your refund processed successfully on 06/25 to the card ending in*****. It should appear on your statement as a refund from Groupon, Inc. Again, I'm sorry for any trouble or frustration, and we truly appreciate your feedback. Please let me know if there's anything else I can do to help. Regards, ********* Manager Groupon Customer Support

7/27/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a getaway deal from Groupon to stay at ****** Niagara falls on 22nd June 2015. I received my groupon the same day confirming the purchase. Based on that I already made travel plans. On 23rd June 2015, I received an email from Groupon advising that they have cancelled the purchase as the price was incorrect and that I should book again. Below is the email received for cancellation Thanks for your interest in a stay at ************************** through Groupon Getaways. We messed up. The pricing for this deal wasn't set up correctly when you made your purchase. Unfortunately, ************************** can't redeem your Groupon as-is, so we've had to cancel your reservation. We're so sorry for the mistake. We've since fixed the issue, so if you would like to place a new order for your desired travel dates, you can still buy this Groupon at http://www.groupon.com/deals/ga-bk-ramada-plaza-niagara-falls-12. In the meantime, we've issued you a full refund to the form of payment you originally used for the purchase. If you purchased with a credit or debit card, it can take up to 10 business days for the refund to appear on your statement, so don't worry if it doesn't show up right away. Again, we sincerely apologize for any inconvenience this may have caused. If you have any questions about this, please feel free to let us know at www.groupon.com/support. Regards, Groupon Customer Support

Desired Settlement: I am looking for the same deal at the same price that was advertised on June 22nd. Since Groupon made a binding contract by sending the confirmation of purchase and debiting my credit card, then the same deal should be honored as the error was on their part not the customer's. Also the deal was charged in USD and the credit card used was in CAD, therefore the amount they would have refunded would be lower than what I initially paid. This is like paying for something and not getting it at all. I am very disappointed with Groupon's business practices.

Business Response: Initial Business Response /* (1000, 7, 2015/07/14) */ Hi There, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. Unfortunately, we are unable to offer this deal at the original purchase price, I really wish we could do more. To help make up for the trouble, I have issued $30 in Groupon Bucks to your account. This credit will be available for you to use shortly. Any Groupon Bucks you have will apply to a purchase automatically. While Groupon Bucks apply to most types of deals, they currently cannot be used on Getaways that fall under the "Market Picks" category, or any deals where your order is completed on a partner business's website. We're hoping to include these deals in the future, but please keep these exceptions in mind for now. You can check your Groupon Bucks balance and see your Bucks history by visiting www.groupon.com/mybucks. You can also navigate here by visiting My Account and clicking Groupon Bucks. Thank you again for taking the time to send us your feedback, and for your understanding. Regards, ************ Manager Groupon Customer Support

7/27/2015 Guarantee/Warranty Issues
7/27/2015 Problems with Product/Service
7/27/2015 Problems with Product/Service
7/27/2015 Problems with Product/Service
7/27/2015 Problems with Product/Service
7/27/2015 Guarantee/Warranty Issues
7/27/2015 Delivery Issues
7/24/2015 Problems with Product/Service
7/24/2015 Billing/Collection Issues
7/24/2015 Billing/Collection Issues
7/24/2015 Problems with Product/Service
7/24/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Hello, I had an account with Groupon which was cancelled due to inactivity. Within that account I had a credit of $39. The $39 stems from a purchase I made that was later cancelled by the vendor. If I recall correctly, Groupon offered the option of a refund to my credit card or to my Groupon account as "Groupon Bucks." I elected the latter option assuming that this money would be treated as actual money, which does not expire. I made this assumption after glancing at their refund policy, which as of today still says the following: "Groupon Bucks received as a refund of the amount you pay will be added to your account by Groupon. Groupon Bucks received as a refund of the amount you pay do not expire." I contacted a Groupon rep to debate the matter and she directed me to another part of the Agreement, which specifies that: "In addition, notwithstanding anything to the contrary, if your account is not maintained with current information, including without limitation, a valid credit card, it is a violation of these Terms of Use, and you may forfeit any Groupon Bucks in your account regardless of whether you earned or received Groupon Bucks through a Promotional Activity, Refund, or a Groupon Gift Card." I find this practice to be exceptionally deceiving. One part of the Agreement states one thing, meanwhile another part of the Agreement mentions quite the opposite. If the first clause that I quoted mentioned something to the effect of: "please see below for conditions that may nullify the aforementioned," I would only have myself to blame. However, no one is going to read an entire Agreement or Terms of Use. As individuals we make purchases from hundreds of corporations on a yearly basis. It would likely take a full time job to read every "Agreement" from every business. It is therefore, in my opinion, thievery to have such a deceptive clause. I am requesting a CASH refund of my money. I also request that Groupon notify customers at the time of refunding that Groupon Bucks may actually be lost under certain conditions. If I had known this I would have insisted a refund to my credit card.

Desired Settlement: $39 and a change to the refund policy. Please refer to the complaint.

Business Response: Initial Business Response /* (1000, 7, 2015/07/11) */ Contact Name and Title: Joshua E. Manager Contact Email: Support@groupon.com Hello Ruslan, Sorry for the trouble! It looks like that credit should not have been removed from your account. I've added $39 in Groupon Bucks back to your account to use toward future purchases. This credit is available in your account immediately, does not expire, and will automatically apply to your future purchases until it runs out. You can see your Groupon Bucks balance by clicking on your name in the top right corner of Groupon.com. Your Bucks will be displayed at the top of your My Groupons page. Groupon Bucks that are issued in place of a cash refund will never expire or disappear, but it's important to keep your account active to take advantage of any incentives involving Bucks. Your account should be activated now as well. I hope you'll find a great deal to use these Bucks on soon! If I can help with anything else, please let me know. Regards, Joshua E Manager Groupon Customer Support

7/23/2015 Problems with Product/Service
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7/22/2015 Problems with Product/Service
7/20/2015 Problems with Product/Service
7/20/2015 Problems with Product/Service
7/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was unaware that the hotel reservation I booked via Groupon, back in April, for the Grand Hyatt New York, was non-refundable. A family emergency has recently occurred & I'm no longer able to make the trip. Being that my no show is due to an emergency & I'm notifying the company well in advance, (the reservation was for July 3rd-5th) I feel that should be able to receive a refund.

Desired Settlement: A refund of my $418.02 is all that I ask for. I would be very grateful & appreciative if I could be honored a refund.

Business Response: Initial Business Response /* (1000, 7, 2015/07/07) */ Contact Name and Title: ******* Manager Contact Phone: ************ Contact Email: *******@groupon.com Hi *******, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. On the original screen where you made this purchase, we included a section called "The Fine Print" below the description of the property. This section will always include all conditions you should know before making your purchase. It was in this section that we listed the following in regards to cancellation: "Reservation is non-refundable once booking is completed." Since this policy was included in the deal's Fine Print at the time of your purchase, I am not able to cancel this reservation and issue a refund. I'm sorry that we can't help you with this request. Please let me know if you have any other questions or if there is anything else I can do to help. Regards, ******* M Manager Groupon Customer Support

7/20/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I had a $20 credit on my account. It was set to expire on 6/30. On 6/30 I was about to use the credit on a product and went to check out. It was available. I changed my mind on which product to purchase. Less than 30 minutes later, I again went to check out, but it was no longer available. The terms indicated I had 7 days to use the credit. I called Groupon and was on hold for over an hour. After a call that lasted approximately an hour and 17 minutes, I was told by ******** that they would not be returning my credit, and that despite being notified that the credit expired on June 30, it actuall expired on June 29. All written material (online) indicated I had through the 30th. I would simply like the credit applied to my account.

Desired Settlement: Refund the credit amount.

Business Response: Initial Business Response /* (1000, 7, 2015/07/18) */ Contact Name and Title:******** Manager Contact Phone:************* Contact Email: *******@groupon.com Hi ******, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. It looks like this has already been taken care of, but if you need any additional help, please let me know. Regards, ********* Manager Groupon Customer Support Initial Consumer Rebuttal /* (2000, 9, 2015/07/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) A credit was applied. I'm sorry it took so much hassle, but am glad it was resolved.

7/20/2015 Advertising/Sales Issues
7/17/2015 Advertising/Sales Issues
7/17/2015 Problems with Product/Service
7/17/2015 Guarantee/Warranty Issues
7/17/2015 Problems with Product/Service
7/16/2015 Problems with Product/Service
7/15/2015 Problems with Product/Service
7/15/2015 Problems with Product/Service
7/15/2015 Problems with Product/Service
7/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a groupon for a seasonal service that required an appt. I called and made the appt over the phone and the merchant asked for the groupon information over the phone (voucher number). Terrible weather came through and I was unable to make the appt. The merchant was aware and said to call when I wanted to reschedule. So I did, which at that time I was informed my groupon had already been redeemed. The merchant must have redeemed the voucher over the phone instead of when I would have been in person. Now they won't honor it, not to mention it's seasonal...and the icing on the cake is that I told the Groupon customer service rep ******* that I don't even live in the state anymore and she still gave me the robotic answer. So on June 26th I submitted my request via email and received this response which just shows me they aren't even listening to what I am saying. Basically I threw away $35 which Groupon and the merchant benefited from. Hi -----, Sorry for the trouble. It is not our policy to issue a refund for an expired or expiring Groupon. Sorry to hear you weren't able to redeem your Groupon before the promotional value expired. But don't worry-your Groupon is still worth the amount you paid for it after the promotional value expires, in accordance with Groupon's terms of service. For example, if you paid $10 for a $20 Groupon, after expiration that Groupon is still worth $10 toward the products or services originally offered in the deal. Even though the service offered with your Groupon is seasonal, you can still use the price you paid toward the service when it is available again next season. To review the details and Fine Print of an expired Groupon, please sign into your account at ************************** and scroll down to the section labeled "Credit Vouchers," where your most recently expired Groupons will be visible. You can see the full list by selecting "Credit Vouchers" from the menu next to "Show." Please let me know if I can help you further. Regards, ********* Groupon Customer Support

Desired Settlement: I would like a refund of the $35 I paid to my credit card on file.

Business Response: Initial Business Response /* (1000, 7, 2015/07/14) */ Hi ********* I'm really sorry, but unfortunately, because this Groupon expired so long ago, I'm not able to issue a refund to your credit card. For situations like this, we can only offer a credit in Groupon Bucks to help make up for any trouble, so we've issued you $35 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at **************************** I truly appreciate your understanding. Please let me know if I can help you with redeeming any other Groupon purchases. Regards, ******* Manager Groupon Customer Support Initial Consumer Rebuttal /* (2000, 9, 2015/07/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for the credit as requested. I do see it in my account.

7/15/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Purchase Date: Monday, January 5th 2015 Item Description: Duracell Coppertop 24 AA & 24 AAA Alkaline Batteries Number Ordered: 1 Unit Price: $16.99 Purchased on January 5th, 2015 I purchased a 48 pack of Duracell AA's, and AAA's batteries with a good by date of 2021. I anticipated the consumption of these batteries to be over a long period of time, at least a year. June 23rd, 2015, I attempt to use the final three AA batteries and find that they do not work.(Note all devices needing batteries were tested with operational batteries to ensure that they worked). Same day open sealed package of AAA batteries for use and none are working along with two additional AAA batteries from the same order for a total of 16. All batteries have been stored in a climate controlled environment. Contacted them twice and both times they told me that the return policy is 14 days after purchase. Nowhere did they mention anything about a defective product. I find it unpractical to go through a whole a entire stockpile of batteries to ensure that they are operational. How do I know that these were good before they were sent? Really frustrated that they refer me back to the return policy. I don't want to return them, I want batteries that work, I WANT WHAT I PAID FOR.

Desired Settlement: Either a partial refund 33% of the batteries don't work so 33% refund ($7.60), or replacement of the defective batteries. 3 AA's and 13 AAA's

Business Response: Initial Business Response /* (1000, 7, 2015/07/14) */ Contact Name and Title: Kimberly C Contact Phone: ************** Contact Email: ******************* Hi Matt, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. I'm sorry to hear about your disappointing experience! Unfortunately I'm not able to get you new batteries since the deal ended back in January. We only had a limited quantity. To help make up for the trouble, I have issued $10 in Groupon Bucks to your account. This credit will be available for you to use shortly. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons. I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help. Regards, Kimberly C Manager Groupon Customer Support Initial Consumer Rebuttal /* (2000, 9, 2015/07/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

7/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On June 9, 2015, I purchased a Groupon for the on-line New York State Real Estate Salesperson's Licensing Course offered by RealEstateU and redeemed it on June 17, 2015 and I immediately realized that I had purchased the wrong course. I meant to purchase the one offered by The New York State Real Estate Institute instead. I immediately contact Group. They tell me that I need to contact the merchant. I contact the merchant and they tell me to contact Group. To date, no one has contacted me and all I want is to exchange one course for another.

Desired Settlement: To exchange one course for another.

Business Response: Initial Business Response /* (1000, 7, 2015/07/14) */ Contact Name and Title: ******* *** ******* Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi ******, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for any trouble. Your order was refunded to Groupon Bucks on 06/30. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Groupon Bucks are available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons. If you have any other questions, please let us know. Regards, ******* M Manager Groupon Customer Support Initial Consumer Rebuttal /* (2000, 9, 2015/07/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

7/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Below is Groupon's policy: Extraordinary Event Policy* We work with our venues and merchants to ensure that every GrouponLive event takes place as planned. When unavoidable circumstances that are beyond the control of Groupon and partners require the details of the event to be changed, Groupon's customer support team will notify all purchasers of the GrouponLive event with all the details we have. Cancelled Event. If an event is cancelled and not rescheduled, we will automatically refund the amount paid to the purchaser. Rescheduled Event. If an event is rescheduled, we will refund the amount paid upon request by the purchaser. ....... Groupon has never reached out to me except in response. I had to notify them, send them news report, wait and finally receive an instore-credit. The policy clear states a "refund to purchaser," not a credit to the purchaser's account. I have received two emails saying they were investigating. Then when I finally demanded payment, I received the $98 Groupon bucks credit. Very simply, I want a refund to my credit card because I believe I should be fully compensated due to lack of services rendered: No contract.

Desired Settlement: I simply want the desired, deserved and policy-guaranteed refund credited BACK to my credit card, not my Groupon Account. There was no concert. These tickets were a gift, and my friends had to sit there for two hours and were then asked to wait longer, though in the end, nothing else happened. I want my money returned to me, and not be limited to getting my friend another gift via Groupon.

Business Response: Initial Business Response /* (1000, 7, 2015/07/14) */ Contact Name and Title: manager Contact Phone: (XXX) XXX-XXXX Contact Email: *******@groupon.com Sorry for any trouble! Your refund processed successfully on 7/1 to the card used for purchase. It should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement. Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status. I apologize for any inconvenience, and thank you for your patience.

7/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Hi *******, Thanks for your order! The order number for your purchase on May 28, 2015 is #XXXX-XXXXXX-XXXXXX. No need to do anything else! By purchasing this Groupon and providing your name and shipping address, your order is complete. Description Est. Delivery Quantity Price Sunset Oaks Plush Pillow Top Mattress Set: Queen 6 - 11 days 1 $599.99 Subtotal: $599.99 Tax: $41.99 Total: $641.98 Your Details Edit Your Details **** ****** *** ******** *** ********* ** XXXXX-XXXX Payment Details **** ending in *********

Desired Settlement: We want a refund in the amount of $641.98.

Business Response: Initial Business Response /* (1000, 7, 2015/07/14) */ Contact Name and Title: ******* ** ******* Contact Phone: (XXX) XXX-XXXX Contact Email: *******@groupon.com Hi *******, My name is ******* and I am a Manager in Customer Support. I apologize for any trouble! It appears that your refund processed successfully on 6/30 to the card ending in ***** It should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement. Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status. I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions. Regards, ******* H Manager Groupon Customer Support Initial Consumer Rebuttal /* (2000, 9, 2015/07/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) We have received a refund for the full amount.

7/14/2015 Advertising/Sales Issues
7/14/2015 Problems with Product/Service
7/13/2015 Problems with Product/Service
7/13/2015 Problems with Product/Service
7/13/2015 Problems with Product/Service
7/10/2015 Problems with Product/Service
7/10/2015 Problems with Product/Service
7/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered my mattress on the 28th of May and was given 15 business days for it to show up. After I did not receive tracking information that worked within two days of payment I called groupon to make sure everything was ok. We'll check on it they said. They checked and said everything is fine with no actual proof or working tracking number. Days go by and the tracking number they initially gave me had made no progress, so I called again. Everything is fine they said, the delivery service would call me soon. Days go by, no call from delivery...so I struggle and finally find their delivery. I'm one day away from the latest time they can possibly deliver it to me. The delivery service says that they have been waiting for groupon to give them the bed so that they can deliver it to me. I call groupon furious citing the 15 business days and the fact that I alerted them not the other way around within a few days knowing there was an issue. Not only did they not care, but they also referred me to some fine print that supposedly tells me it may be much longer than 15 days. Without skipping a beat they tell me, what do you want a refund? So now i'm furious, I say no I don't want a refund, I want the bed that I have been waiting for for almost a month now. If you knew anything about customer service this is the part where you would be offering me a large amount of my payment back for the inconvenience and failure on your part. The supervisor says...That's not going to happen. So I said I will talk to the BBB and then we will see if there are any results. They offered me 25 groupon bucks for my troubles. I ordered a bed, which means I must need the thing, and instead of the bed I'm offered 25 more dollars to spend with people that are completely unreliable and insensitive? No thank you.

Desired Settlement: I want my bed like yesterday...I don't care if they have to order a brand new one and have it shipped overnight, whatever happened to the last one, they need to cut their losses and fix this situation. For the simple fact that they were complete failures, unprofessional, lying, jerks about the whole transaction I want my money back as well. It is the least they can do being a multi million or billion dollar company that just let me fall through the cracks. They need to train their people better and correct mistakes when the rear their heads. So yes I'm asking for immediate delivery of a free bed that I was once willing to pay $641 for.

Business Response: Initial Business Response /* (1000, 7, 2015/07/08) */ Contact Name and Title: ******* M., ******* Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi *****, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I can certainly understand your frustration. According to the tracking information provided to you by our Groupon Goods team, your item was successfully delivered on 07/02 at 10:46 AM. We regret the delay in shipping and we're sorry for any inconvenience this may have caused. Regarding a refund, it is not our policy to issue refunds for delivered merchandise unless the item arrives damaged or defective. Unfortunately, we will not be able to honor your request. We appreciate you taking the time to share your feedback with us. This is never the experience we want our customers to have, and I'm truly sorry for the trouble. We hope to prevent this issue from happening in the future, and we'll be sure to communicate your feedback to right people who can address your concerns directly with our vendors. Apologies again for the inconvenience, and please let us know if we can help with anything else. Regards, ******* M Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 9, 2015/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not address a thing. Like cowards they stopped all communication and waited for the bed to be eventually delivered. My bed made it to me via coincidence, not because they provided a resolution. As for the refund, I'm sure no comp at has a policy of returning money for perfectly good merchandise, and that is not what I was asking for. The reason I deserve a refund was because of the gross negligence and complete mismanagement of my money. I bet if I took $600 from Mr. ******* M and told him he would get an item or his money back in a certain amount of time, and then proceeded to not respond when he looked for me that day, and on top of that just tell him wait, you'll get it when you get it, he would not be happy. I can not stand the non sincere unapologetic nature of the people at Groupon I have dealt with. I have not had to deal with such failure my whe life. Like any run of the mill company out there, things are fine when they are going perfect for the company, but let something go wrong due to their neighbor or not and they completely fall apart. YOU dropped the ball, and you know you did and instead of taking your losses and admitting it by offering the customer something that makes sense ie a refund or a serious percentage, you have the audacity to sit on your high horse look down on me the customer and basically say so what. Being but one man I may not affect you, but I promise you will not exist much longer doing what you did to me to others. This will catch up to you, and you should remember that mightier than you have fallen. I WILL NEVER DO BUSINESS WITH YOU AGAIN. Anyone I can reach will also take their business elsewhere. So ******* M thank you for your insincere words. You can keep them the same way you decided to keep all of my money.

7/7/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On May 28th, 2015 I ordered from Groupon their Dr. Sole's Shock-Absorbing Plantar Fasciitis Therapy Wraps (Set of 2) which was supposed to be delivered in 2-3 weeks. I have not received them, and their website indicates that it has not been shipped yet. My order number is XXXX-XXXXXX-XXXXXX. They gave me another order number which is XXXXXXXXX. Why I have two order numbers I don't know. I paid $18.73 including tax and shipping and handling of $3.99. I paid with my **** ending in ***** Today's date is June 14, 2015 which is over the delivery date that they told me.

Desired Settlement: I would like a refund of $18.73. I do not want these items any more, as I needed them as soon as possible.

Business Response: Initial Business Response /* (1000, 7, 2015/07/05) */ Hi ***, Sorry for any trouble! Your refund processed successfully on 6/14 to the card ending in ***** It should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement. Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status. I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions. Regards, Groupon Customer Support Initial Consumer Rebuttal /* (2000, 9, 2015/07/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

7/7/2015 Problems with Product/Service
7/7/2015 Problems with Product/Service
7/7/2015 Problems with Product/Service
7/7/2015 Guarantee/Warranty Issues
7/6/2015 Problems with Product/Service
7/6/2015 Problems with Product/Service
7/6/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased 2 groupons for air duct cleaning. After several attempts to schedule an appointment. they sent a chimney sweep to clean the ducts. I didn't know he was a chimney sweep until he gave me the invoice. He left the covers on our vents loose, which ended up falling from the roof. He also put the filter in incorrectly which caused the compressor to burn out. I contacted the company and they stopped answering my calls. I contacted Groupon and they kept asking for the same stuff over and over.

Desired Settlement: I would like the refund for the Groupon that was not used and payment for the repairs we had to make to fix the problem created by their technician.

Business Response: Initial Business Response /* (1000, 7, 2015/07/03) */ Contact Name and Title: ******* Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi *******, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. I am truly sorry to hear about the experience you had redeeming this Groupon. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case. To help make up for the trouble, I just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement. I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again. Unfortunately, any funds you paid directly to this merchant or incurred due to their services will have to be refunded by them. We do not have the ability to issue a refund for a fee that was not paid to Groupon. Of course, if you have any difficulty receiving reimbursement, you can reach out to your financial institution for advice regarding your options. They will be able to help you through the process of getting your money back. Again, I sincerely apologize for any trouble this has caused. Thank you for your understanding. Regards, ******* M Manager Groupon Customer Support

7/6/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: https:************************************************************************************************************** I am able to go through and select date and select credit card information. When I select "confirm" it sends me back to the ad page. The groupon does not show up in my accounts. I contacted Groupon twice, I have always received good customer service, but today, not so much. I was simply told to go to ******* the first time, and that all he could do was submit that the page was not working. Once we got of the phone, I didnt understand how they could offer a service, and when their webpage is not functioning, they just route people to another site, but not honor the 5% groupon credit back. I called again and this lady was worst than the first rep. She did not sound too thrilled about her job. She told me to try another browser and didn't stick around long enough to see if that would even work. Until Groupon fixes their webpage issues or removes it altogether, they should not advertise something that they refuse to honor, because their IT department is lacking. The Groupon price is $224, I was expecting to receive $11.20 back in credit that I planned on using for another service, but with the way their customer service is set up, I am hesitant to buy another product from them.

Desired Settlement: $11.20 in groupon credit as advertised.

Business Response: Initial Business Response /* (1000, 5, 2015/05/17) */ Hi********* It sounds like you may be experiencing trouble due to your web browser's cache and/or cookies, which store data collected by your browser about the websites you've visited. Clearing your cache and cookies should fix the issues you've had. If you need help clearing them, here's one of many websites with detailed information on how to do so: http://www.wikihow.com/Clear-Your-Browsers-Cache Once you've done this, please return to http:**************************** and try again. You should be all set! Sorry for any inconvenience. Please let me know if you're still having trouble after trying this. Regards, Groupon Customer Support Initial Consumer Rebuttal /* (3000, 7, 2015/05/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I attempted MULTIPLE browsers, are you implying that ALL of my browsers cookies/cache needed to be cleared? I work in IT and considering I never got an error, only a redirect back to the original ad, I would have to say no that the issue had nothing to do with a cleared cache. I decided NOT to go with Groupon for any purchases that I need for this PAST weekend, but I am reluctant to select YES my issue is resolved and I am happy with the outcome. Groupon failed on their end, and continuously blaming my computer for the issue won't make up for that fact that CUSTOMER SUPPORT and HELP DESK are two completely different departments, and both departments seem to be lacking. If the second customer service rep had stayed on the phone long enough to know that her "troubleshooting step" did not work, I could have then been transferred to a real IT technician. **** *************** Final Business Response /* (4000, 13, 2015/06/23) */ Hi ******** Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. I understand you had trouble completing a purchase because the website kept looping you back to the original screen. I've tried to replicate this error several times for this hotel specifically and unfortunately, I've been unable to replicate it. It's possible the issue was resolved in between the time of your original call to us, and now. In all honestly, the majority of issues like this are resolved by switching browsers and clearing your cache/cookies. If you're using Internet Explorer, you may also want to try a different browser. We would suggest Google Chrome. It was certainly not our intention to brush off your issue. The first representative you spoke with did report the issue to our technical development team. Due to the technical limitations of our site, we are unable to book a Groupon Getaways Market Pick reservation on your behalf. As an apology for all the trouble you've experienced so far, I've issued $15 in Groupon Bucks to your Groupon account. This credit is available in your account immediately and expires 180 days after being issued. It will automatically apply to future purchases until they run out. To view your balance, go to www.groupon.com and click your name in the top-right corner of the screen. Your balance will be displayed at the top of the My Groupons page. Groupon Bucks are valid toward any deals on our site other than Market Picks. Again, I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can do. Regards, ******** Manager Groupon Customer Support

7/2/2015 Guarantee/Warranty Issues
6/29/2015 Advertising/Sales Issues
6/29/2015 Problems with Product/Service
6/29/2015 Problems with Product/Service
6/29/2015 Advertising/Sales Issues
6/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: To whom it may concern: My name is ***** A. ***** and I have been a periodic user of Groupon over the years ~ I have not used it this year! I am writing this email in response to an unauthorized withdrawal in the amount of $635.98, (please see the ATTACHMENT)that was processed from my bank account on Monday, May 25, 2015. When I discovered this issue on Tuesday, May 26th, I immediately called Groupon (the number listed on the Bank transaction ~ 877.788.7858). The voice message response stated that due to the volume of calls that the wait time would be from 25 - 30 minutes long. The voice message provided the option of having Groupon call me when a representative was available. So 45 minutes later I did receive a call back from a very polite young lady by the name of "***** **** ***** C ultimately advised me that a transaction for a ***** ** ***** was processed on my debit card for a refurbished Nikon camera. Per ***** ** ***** ** *****'s address is as follows: ***** ** ***** XXXXX ******* ********* ******** ****** ***** XXXXX It is very curious to me that the only commonality is our last name (*****) and the street address that ***** C stated is Mr. ***** ** *****'s. ***** C advised that an investigation regarding this fraudulent activity would be requested. After speaking with ***** C I called my Bank ***** to advise them of this unauthorized and fraudulent activity. *** immediately cancelled my debit card and ordered me another one at the cost of $25.00!!! I called Groupon today to find out what the status of the investigation was only to find out that there is no investigation per "***". *** was also very polite but basically gave me the run around with a bunch of hypothetical and speculation about how this unauthorized transaction was allowed to happen i.e., "maybe you left your computer on and someone logged into your account using your password..."or "maybe someone took your card and figured out your password. I assured *** that my card is always in my possession and that I do not give anyone my password * not even my Wife of 33 years ï''. I would like to formally request an investigation be conducted by Groupon into this matter and that I be advised of exactly what happened that allowed this fraudulent activity. I will be filing a Police Report, as well as, contacting my states Consumer Protection Agency. Thank you for your response it is appreciated. However it does not remotely respond to my request which is "HOW" did this happen. Maybe if I am more specific you can answer my inquiry??? I would like to know the following: 1. When was this transaction initiated i.e., time and day, 2. By whom was the transaction initiated!, 3. What was the transaction number, 4. Who processed it at Groupon i.e., the representatives name, number or identifier, 5. Who was the vendor?, 6. Where was this item to be sent?, 7. Any other information that would be pertinent would be greatly appreciated. I have copied the Michigan Department of Insurance and Financial Services ~ Consumer Services Division, on this and the prior email, I will be filing a formal complaint ASAP! I will also be contacting the Better Business Bureau and the local media if I do not receive a prompt and complete investigation and response to this matter. Thank you! I do not know anyone by the name of Kevin A. ***** and I did not authorize this transaction!!! It looks like this is a mistake on the part of Groupon, as the address you list below for Kevin A. *****, is actually two. 1. XXXXX ******* ********* 2. XXXXX ***************** #. My name and address is: ***** A. ***** XXXXX ******* ********* ******* ******** XXXXX I think Groupon has comingled names and accounts which resulted in this unauthorized and fraudulent activity on my debit card. I will pursue this matter to its resolution. ***** ******* ***** XXXXX ******* ********* ******* ******** *******************@gmail.com ************

Desired Settlement: I would like my Bank fes refunded. I would like a deatiled explanation as to how this was allowed to happen. That is the comingling of customer account information!

Business Response: Initial Business Response /* (1000, 5, 2015/06/15) */ Contact Name and Title: ****** ********** Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi *****, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. Regarding the unauthorized purchase made in the amount $635.98 on 5/25/15, this purchase was flagged as unauthorized and refunded on 5/26/15. In addition, the credit card was removed from the Groupon account used to make the purchase, and the Groupon account was deactivated in an effort to prevent further unauthorized transactions from the same account. This is the process we take internally when an unauthorized is discovered. If contacted by law enforcement regarding this unauthorized charge, we will be able to put them in touch with our Account Specialists to provide any further information they request directly. Otherwise, we will not be able to provide further information regarding the charge. Regarding your debit card replacement fee charged by your banking institution, we are not able to refund any charges that were not directly charged by Groupon Inc. I suggest following up with your banking institution regarding the card replacement fee. Please let us know if you have further questions, and my apologies again for this experience. Regards, ****** V Manager Groupon Customer Support

6/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was searching groupons website for a getaway deal for my birthday. I found one I like that was affordable. when I went to book the trip I was informed that I would be charged an additional 111 dollars for taxes. Upon calculation I was not able to determine exactly what was being taxed as no solution got me to anywhere close to 112 dollars. when I contacted customer service about it they just insisted on quoting the frequently asked questions and did not answer my question at all. I was told they were the state taxes. However it still did not add up. when I inquired about providing more detail on what was being taxed. I was never given a response.

Desired Settlement: I am not seeking a settlement I would just like my question to be answered.

Business Response: Initial Business Response /* (1000, 5, 2015/06/14) */ Hi *******, Amounts displayed in the "Estimated Taxes and Fees" line include taxes that we collect on behalf of the hotel, and may also include a booking fee that is collected by Groupon. The taxes and fees can vary from deal to deal, but will always be reflected at checkout. Any other fees that are described in the Fine Print as "included" will also be accounted for in the "Estimated Taxes and Fees" section. I hope this clears up any confusion! If you have any further questions, just let me know. Regards, Groupon Customer Support

6/26/2015 Problems with Product/Service
6/22/2015 Advertising/Sales Issues
6/22/2015 Problems with Product/Service
6/22/2015 Guarantee/Warranty Issues
6/22/2015 Problems with Product/Service
6/22/2015 Problems with Product/Service
6/22/2015 Guarantee/Warranty Issues
6/22/2015 Problems with Product/Service
6/22/2015 Problems with Product/Service
6/19/2015 Guarantee/Warranty Issues
6/19/2015 Guarantee/Warranty Issues
6/19/2015 Problems with Product/Service
6/19/2015 Problems with Product/Service
6/19/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a Microsoft Surface Computer with a detachable Power Cover keyboard on April 22, 2015. The advertisement showed a standard US keyboard. The keyboard that I received is a French-Canadian keyboard. The listing also said that it came with a one year warranty. When I contacted Microsoft they informed me that the warranty had already expired. Microsoft did give me a one year warranty at that time. I have contacted Groupon multiple times about this order. They have offered for me to return the product for a full refund. I do not want to return the whole product because I would end up paying about twice as much if I were to buy it elsewhere. They have also credited my Groupon account $120 for the inconvenience. What I have asked for each time I have talked with them is to somehow exchange the French-Canadian keyboard for a US keyboard. If I were to buy the correct keyboard it would cost $200 +tax and shipping. I have asked for the keyboard to be exchanged or a $200 refund (not Groupon credit) so that I can buy the correct product. My email associated with my Groupon account is ***********@hotmail.com Each person I have talked to has been polite however none of them have been able to help me resolve this issue.

Desired Settlement: I would like the French-Canadian keyboard exchanged for a US keyboard or a $200.00 refund (not Groupon credit) so that I can buy the correct product as shown in the advertisement.

Business Response: Initial Business Response /* (1000, 5, 2015/05/23) */ Contact Name and Title:******** Manager Contact Phone:************* Contact Email: *******@groupon.com Hi *****, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. I'm very sorry for the trouble you've experienced with your Groupon Goods purchase. Unfortunately, we're not equipped to offer exchanges or replacements at this time, but we're happy to accept returns. You can return most products within 14 days of receiving them, but keep in mind that some items are not returnable. Please check the deal's Fine Print for specific details about returns. You can find more information on our standard return or exchange policy at http://gr.pn/GoodsReturns. I've sent your prepaid mailing label in a separate email. Just click the download link in that email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment. For future reference, you can generate a return label on your own within 14 days of receiving a product: visit http://gr.pn/GoodsReturns to see how. After your return is received and scanned by the shipping provider, we'll issue a refund to your original method of payment within 2-3 weeks (but this generally happens sooner than that) and send you a confirmation email to let you know it's been processed. Please keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued. You can keep an eye on the progress of your return using the tracking number on the attached shipping label. Sorry again for the trouble. If you have any questions or need any help with your return, please let me know. Regards, ********* Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 7, 2015/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I ordered a Microsoft Surface with a power cover keyboard through Groupon. The listing on the Groupon website showed a standard US keyboard. The keyboard I received is actually a French Canadian keyboard. I contacted Groupon and they said that they could only to a return for the whole product. I did not want to return the Surface itself because it was a good deal and I would not be able to purchase it elsewhere for that price. I only wanted to exchange the keyboard or be refunded the amount that it would cost me to purchase the correct keyboard. Groupon offered "Groupon Bucks" which will allow my to buy other things listed on their site. That would have been a fine solution with me as long as I had been able to purchase the keyboard through them, but that is not an option. The Groupon Bucks did not total the cost of new keyboard. So now that I'm not sure I want to buy from Groupon again, I'm left with Groupon Bucks and a French Canadian keyboard that I don't have a clue how to use. I am sure there is a setting on the computer somewhere to say you are using that type of keyboard but as of right now the computer thinks that it is a US keyboard and so even though you see the symbol on the keyboard when you hit it, it will actually type whatever is in that space on a US keyboard. Groupon also advertised that this Surface and power cover keyboard came with a one year warranty. When I called Microsoft to see about replacing the keyboard they informed me that the warranty had already expired. After proving my purchase date, Microsoft extended my warranty to one year from that date (Thanks Microsoft!) I would caution anyone making a purchase through Groupon that they may not receive that was advertised! Final Business Response /* (4000, 9, 2015/06/05) */ Hi******* Thanks again for reaching back out to us through the Better Business Bureau. I'm truly sorry for the trouble you've experienced, and I can absolutely understand your frustration. I've just issued you a refund of $200 back to your Visa ending in*****. Please allow up to 10 business days for this to be reflected on your statement. The Groupon credit you originally received for this issue is still available in your account as well. I apologize again for the troubling experience. Please do not hesitate to let me know if there is anything I can do for you. Regards, ****** Manager Groupon Customer Support

6/18/2015 Advertising/Sales Issues
6/17/2015 Problems with Product/Service
6/15/2015 Advertising/Sales Issues
6/15/2015 Problems with Product/Service
6/15/2015 Guarantee/Warranty Issues
6/15/2015 Problems with Product/Service
6/15/2015 Delivery Issues
6/15/2015 Advertising/Sales Issues
6/15/2015 Problems with Product/Service
6/15/2015 Problems with Product/Service
6/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: As a Groupon member I looked at but decided I would not purchase on May 22nd, 2015 "Potted Potter" - Up to 35% Off "Harry Potter" Parody Jun 06, 2015 3 tickets at $71.50 each. I closed the browser WITHOUT hitting submit, but Groupon went ahead and billed my credit card on record. When the charge was declined they then went ahead again and charged the credit card. At no time did I receive an email or phone call warning of this. I did not chose to make this purchase, the Groupon customer interface online is faulty and I require an immediate refund. Furthermore after four emails to a range of customer service people at Groupon who simply cut and past from policies and understand nothing at all, it is clear that Groupon does not really have any real customer service in place. So, I have been stolen from and have had no way of even being able to discuss this with anyone at Groupon.

Desired Settlement: Refund will do nicely - before June 5th, 2015. The date of the tickets I am now stuck with.

Business Response: Initial Business Response /* (1000, 5, 2015/06/02) */ Hi Deirdre, I'm sorry for any trouble with this GrouponLive purchase. Typically, after the day of your purchase, we are only able to issue refunds if the event has been canceled or rescheduled for a date that doesn't work for you. However, because of your explanation and the fact that you reached out to us and ran into some delays, I am able to make an exception and cancel your purchase. I've just canceled this order and issued $214.50 as a refund to your card. This credit will post, depending on your bank's processing speed, over the next 10 business days. Please note that in the future you can only change, update, or cancel your order on the day of your purchase in the "My Groupons" section of your account. After the day of purchase, Groupon Live purchases - with few exceptions - cannot be refunded. If you have any further questions, please let me know. Regards, Andrew C. Manager Groupon Customer Support

6/15/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I never signed up for Groupon. I unsubscribed several times and no one has taken me off the email list. I am still getting emails that I do NOT want. I also have reason to believe Groupon has broken into my email as there is a new folder i did not create that contains nothing but Groupon information. If I'm not taken off the list I'm contacting a lawyer tomorrow morning because it's becoming harassment.

Desired Settlement: I want to be removed from your list. After this complaint is settled and if I still continue to get emails from groupon compensation is going to happen or a lawsuit will be filed.

Business Response: Initial Business Response /* (1000, 5, 2015/06/04) */ Hi ********, I've unsubscribed this email address. You will stop receiving Groupon promotional emails within 72 hours. Please keep in mind that in the future, you may receive transactional emails regarding purchases made through your account and important business announcements that could affect your rights as a customer. You may receive an email if we update our privacy statement or our terms of service. You will also receive any emails that you request in the future if you re-subscribe or if you sign up to receive email relating to a new Groupon product or service. Please let me know if you have any further questions. Regards, Groupon Customer Support

6/12/2015 Problems with Product/Service
6/12/2015 Problems with Product/Service
6/12/2015 Problems with Product/Service
6/11/2015 Problems with Product/Service
6/8/2015 Problems with Product/Service
6/8/2015 Problems with Product/Service
6/8/2015 Advertising/Sales Issues
6/8/2015 Delivery Issues
6/8/2015 Problems with Product/Service
6/8/2015 Problems with Product/Service
6/8/2015 Problems with Product/Service
6/8/2015 Problems with Product/Service
6/8/2015 Problems with Product/Service
6/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Purchased 2 items from website on 4/12, items were sent, but not received by me. UPS did not contact me, sent the items to a local pick up, and then they were returned because I did not know they were there. Tracking numbers were 1ZA95WXXXXXXXXXXXX and 1ZY7455EXXXXXXXXXX. Items were subsequently returned to sender. I contacted Customer service on 5/20 for a refund, but they insisted that the items were delivered to me, contrary to what was on the UPS website stating that the items were returned to sender. Would not refund, offered no further help.

Desired Settlement: Refund of purchases not received - $152.40

Business Response: Initial Business Response /* (1000, 5, 2015/05/21) */ Hi********* I'm happy to help, but I wasn't able to tell from your email which Groupon you're referring to. If you let me know the name of the deal that you purchased, I can certainly look into this for you. We also need the email address you have associated with your Groupon account in order to verify that you are the account holder. Thanks, Groupon Customer Support Groupon Customer Support Initial Consumer Rebuttal /* (3000, 7, 2015/05/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) No contact information given from Groupon. My Login for Groupon is lindseyparenteau@msn.com There were 2 orders returned to sender: #1 is Iris 7-Piece Comforter Set: Turquoise/Q ordered on 4/12 #2 is WEN Sweet Almond Mint Cleansing and Styling Kit ordered on 4/12 Final Consumer Response /* (4200, 12, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you, received refund for Iris 7-Piece Comforter Set: Turquoise/Q ordered on 4/12, but did not see anything come through for a refund for WEN Sweet Almond Mint Cleansing and Styling Kit ordered on 4/12 - was this second refund still being processed? Final Business Response /* (4000, 14, 2015/05/28) */ Hi********* Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. It looks like there was an error processing the refund for the Sweet Almond Mint Cleansing and Styling kit. I'm so sorry for the trouble. You should have a confirmation email for that refund in your inbox now. Please let me know if you need anything further! Regards, ********** Manager Groupon Customer Support

6/8/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Groupon is selling aftermarket USB cables, but marketing them as being genuine Apple products. http://www.groupon.com/deals/gg-one-or-two-pack-of-apple-33ft-lightning-to-usb-cables When I received this product and plugged it into my Apple iPhone, a message came on my screen that it was not a licensed product and it did not work with my phone.

Desired Settlement: Groupon should immediately cease selling these products, as they are falsely advertising. Refunds should be issued to anyone who purchased these cables under the pretense that they were an Apple product when in fact they are not.

Business Response: Initial Business Response /* (1000, 8, 2015/05/23) */ Contact Name and Title: ******* Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi *****, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. Your refund has already been processed back to the payment method you used to make this purchase! If you paid with a credit or debit card, you'll see the refund on your statement within the next 10 business days. Thanks for sharing your feedback with us. I'll be sure to pass **** suggestion on to the right people. Sorry for the inconvenience and please let us know if we can help with anything else. Regards, ******* M Manager Groupon Customer Support

6/8/2015 Problems with Product/Service | Read Complaint Details
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Complaint: ****************** *************************************************** May 14, 2015 Groupon, Inc. 600 W Chicago Ave Suite 620 Chicago, IL 60654 Dear Customer Relations and *************** Several weeks ago, my daughter saw an advertisement for Samsung 39" 1080p LED TV - Deal of the Day and placed an order. My daughter is a very responsible 17-year-old High Student and saved her money from her after school job in order to purchase this television. Makayla received one update stating that the television would have a shipping delay and finally arrived yesterday. Upon arrival, the box was severely damaged on the upper-right side of the box. After removing the television from the box, we also discovered that it has a 3"X4" circular crack on the television glass. Needless to say, we are very disappointed that this product took approximately two-months to arrive and upon arrival, it is damaged. We phoned support, but it was after business hours and decided to perform a chat session with a Customer Service Representative. The representative told us that we would have to return the television and upon inspection, a refund would be made with two-three weeks. I find this policy unacceptable considering that the funds did not take two-three weeks to be removed from her bank account and she patiently waited approximately two-months; only to receive a damaged product. Needless to say, we are beyond disappointed. This was her first and last purchase from Groupon, as this transaction has been so poor and I will adversely recommend your company to all of my friends and colleagues. We are requesting a full refund of her purchase (if a replacement is not readily available) and close her account. Please feel free to contact her at one of means listed. Thank you for understanding and the have a great week,

Desired Settlement: We are requesting a full refund of her purchase (if a replacement is not readily available) and close her account.

Business Response: Initial Business Response /* (1000, 5, 2015/05/23) */ Contact Name and Title:******************************************** Contact Email: support@groupon.com Hi ******** Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. I'm really sorry to hear that your Groupon Goods order was damaged, and I'm happy to help you return your item. Unfortunately, we're unable to provide a replacement, but we will be able to give you a full refund once we receive your return. I've sent your prepaid mailing label in a separate email. Just click the download link in that email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment. After your return is received and scanned by the shipping provider, we'll issue a refund to your original method of payment within 2-3 weeks (but this generally happens sooner than that) and send you a confirmation email to let you know it's been processed. Please keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued. You can keep an eye on the progress of your return using the tracking number on the attached shipping label. We're very sorry for the inconvenience and appreciate your patience. Thanks, ********* Manager Groupon Customer Support

6/4/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a Groupon for this business towards a 60 minute Swedish or deep tissue massage. Through a series of miscommunications with "*******" (presumably the owner) my Groupon expired. Although I do not feel that the miscommunication was my fault, that is not why I am filing this complaint. I was/am willing to accept that it has expired. However, the value of the Groupon voucher ($42) never expires. I have reached out to ******* at least a dozen times over a time period of several months in an attempt to redeem the value of my voucher. He does not return my calls. At this point I can come to no other conclusion other than he is trying to avert having to apply the value of my voucher towards the service I paid for. I have made every effort to avoid having to resort to filing a complaint, but at this point I feel like I am out of options. Product_Or_Service: 60-minute Swedish or deep tissue massage

Desired Settlement: DesiredSettlementID: Other (requires explanation) Due to the personal nature of a massage, I would no longer feel comfortable receiving this service from a company that treats it's consumers this way. Therefore, I feel a full refund of my money is the only acceptable resolution.

Business Response: Initial Business Response /* (1000, 5, 2015/06/01) */ Hi *****, Sorry for the trouble you've had with this Groupon. To make this right, we're issuing you $49 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons. Regards, ******* H Manager Groupon Customer Support Initial Consumer Rebuttal /* (2000, 7, 2015/06/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)

6/4/2015 Problems with Product/Service
6/4/2015 Problems with Product/Service
6/4/2015 Problems with Product/Service
6/4/2015 Problems with Product/Service
6/4/2015 Problems with Product/Service
6/3/2015 Problems with Product/Service
6/3/2015 Billing/Collection Issues
6/3/2015 Advertising/Sales Issues
6/3/2015 Problems with Product/Service
6/2/2015 Advertising/Sales Issues
6/2/2015 Advertising/Sales Issues
6/1/2015 Problems with Product/Service
6/1/2015 Problems with Product/Service
6/1/2015 Problems with Product/Service
6/1/2015 Delivery Issues
6/1/2015 Delivery Issues
6/1/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: An order was accidentally made on my smartphone Groupon app for an exercise bike. I did not intentionally order it. When I noticed the charge on my Visa the next day I contacted the company to stop the sale. They refused saying that it was outside of the two hour limit of the purchase and that the item was not eligible to be refunded or sale cancelled. Had I known the transaction was made I would have cancelled it immediately. They have proceeded with charging my credit card and sending me this exercise bike that I didn't order.

Desired Settlement: This bike is now being shipped to me even though I contacted them saying I didn't want it. I contacted them immediately when I was aware of the sale so I believe I should be able to cancel the order and get a refund. I want to return this bike and get a full refund credited to my Visa.

Business Response: Initial Business Response /* (1000, 5, 2015/05/28) */ Contact Name and Title: ********./Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi ****, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. Since this item was returned to sender, we were able to issue a full refund to the original form of payment. Please allow up to 7-10 days for the refund to be reflected on your statement. If you have further questions, please let us know. Regards, ********. Manager Groupon Customer Support Initial Consumer Rebuttal /* (2000, 7, 2015/05/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company has refunded the purchase amount which was the resolution I requested. Thank you.

5/29/2015 Advertising/Sales Issues
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5/26/2015 Guarantee/Warranty Issues
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5/26/2015 Advertising/Sales Issues
5/26/2015 Problems with Product/Service
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5/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Snap by Groupon closed my account and cancelled my rebate checks with no explanation. In the email is says I am in violation of the terms of service. I called them directly they wont tell me what terms I broke or what evidence they have against me. I emailed them still no reply. I feel very anxious over the fact that this company would just close my account when I have done nothing wrong, and they are causing me stress due to the fact that noone will tell me what terms I supposedly violated. I offered to clarify any missundersrandings, I have even submitted my ID and pictures of products in the past when ever snap by Groupon has requested them. This time my account was just closed and the money from my rebate $670 was wiped clean.

Desired Settlement: I am seeking my full rebate amount of $670 that I am entitled tom

Business Response: Initial Business Response /* (1000, 5, 2015/05/15) */ Contact Name and Title:*********** Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi *******, For the safety and security of Snap by Groupon, we often review accounts for potential risks. Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account. This decision cannot be appealed. Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action should it be necessary to preserve the integrity of our program and the best interests of our company. Regards, ********* Manager Snap by Groupon Customer Support

5/25/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I recently purchased an IPad Mini 2, 32GB Wifi + 4g tablet from Groupon's website. They guaranteed delivery within 14 days. The purchase was for $333.23 (inclusive of tax). Unfortunately, after 1 month, there had been no delivery of this product, and no update to my order's status. Upon filing a complaint, the order was immediately updated to being 'shipped', and the product went out the door to be delivered 4 days later. However, the product was not what I ordered. It was the Apple Ipad2 64GB Wifi-only model. Again, I filed a complaint, but was met with one repeated message: "Return it if you don't like it, but we can't give you what you ordered anymore. You can keep the one you have, or you can order a separate one on the website from a different 'deal'. However, we can't help you any further than stating this. Refunds take 2-3 weeks." I find this to be not only a deplorable business practice, but further find this tantamount to fraud. If I have a customer submit an order with any portion of payment, I am contractually obligated to meet the terms of that order. The terms are stated clearly, and just as the company expects my payment will be valid, the customer has the right to expect what they paid for. It is unacceptable for me to pay the price of their negligence. It comes off as predatory, and I worry that this is a broader issue happening to many more parties beyond myself.

Desired Settlement: Simply put, I would like to have the product I ordered, to the specifications that I ordered at the cost I paid for it. I don't care if Groupon must walk into Apple and purchase a model off the shelf, that is their problem. I, as a customer, have the right to expect that the product I purchase will be the one I receive. If, for whatever reason, that doesn't happen, then I would like financial reimbursement PLUS cost for time and suffering in the wake of this now becoming a months-long process.

Business Response: Initial Business Response /* (1000, 5, 2015/05/12) */ Contact Name and Title:***********, Manager Contact Phone: ************ Contact Email: *******@groupon.com Hi *****, I apologize for any trouble you've experienced and I can certainly understand your frustration. However, as previously stated, we are not able to provide a replacement item. You may keep the item you received as-is or you may return it for a full refund using the pre-paid return label provided to you. I'm sorry again for the inconvenience, and please enjoy the $25 in Groupon Bucks that have already been issued to you. If you need assistance with any other purchases, just let us know and we'll be happy to help. Initial Consumer Rebuttal /* (3000, 7, 2015/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept that a $25 credit to future purchases on Groupon is enough to satisfy my complaint. Nor do I accept the form-letter response I've now received repeatedly as a significant enough explanation for what went wrong. In fact the repetition combined with the lackluster effort to care about Groupon's own mistakes do nothing to allay my fear and concerns that this might have not just been a mistake. I am left either with a product I don't want, or the loss of the ability to use those dollars elsewhere for what will be 8 weeks by the time I receive my refund. Put bluntly, I am believe that Groupon oversold the deal I purchased. I also believe that Groupon arrogantly assumed I would or, even worse, should just be happy with what is provided to me. I believe this was an effort to provide me with a lesser-cost item than what I paid for. The lack of any real apology emphasizes this, amplified further by a true inability to even provide any sort of explanation for the mix up. This stands in direct conflict with the Uniform Deceptive Trade Practices Act, most notably that per the above, Groupon has "willfully engaged in the trade practice knowing it to be deceptive". I've now not been out over $300 for weeks expecting a product that, by Groupon's acknowledgement in their many responses, apparently cannot nor will not ever arrive. As mentioned above, I don't want $25 in more cash to risk on a faulty claim by Groupon. I have zero belief that any product those funds are used on will arrive as advertised and/or sold. In spite of my fears that something may happen in the shipping process, I have returned the tablet as of this morning to Groupon. However, I DO NOT consider this matter resolved, nor do I consider my situation remedied. Until I will only consider this matter resolved by a) receiving the product I want, b) my refund PLUS an opportunity to re-purchase that product at the originally advertised rate, or c) punitive damages to purchase the product advertised at the current market value from another vendor, I will pursue every legal means to ensure I receive what was ordered. Final Business Response /* (4000, 9, 2015/05/13) */ Hi *****, I'm sorry again that you did not receive the correct item. By way of explanation, we work with numerous third party warehouses who ship thousands of products from warehouses all over the United States and Canada. Approximately 99% of our Groupon Goods orders are delivered without issue, though as in any business, mistakes sometimes happen. These are regrettable, if rare, and we do our best to prevent errors in the fulfillment process whenever possible. Please understand that it is not our intent to deceive or mislead our customers, and an incorrect item would not be sent to you deliberately. The products featured on our site are available in limited quantities, supplied by third-party vendors, and it is this process that enables us to offer items to our customers at a significant discount. A Groupon Goods deal is limited by the initial quantity of items provided, and because the entire supply is sold, we do not have additional inventory to provide replacements. Unfortunately, this means we will not be able to provide you with the correct item. As stated previously, you may return the item you received for a full refund, or you may keep the item as-is in addition to the $25 in Groupon Bucks already issued to you. I am sorry that I wasn't able to provide you with your desired outcome in this matter. I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, we are not able to assist any further with your particular request and we consider this issue resolved.

5/25/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My son accidentally purchased a vacation from Groupon on their website. This was on Friday May 8th, 2015.Within the hour of getting a confirmation for this vacation package that I did not want, I called Groupon to cancel this vacation package. Within 15 minutes $449 was over drafted from my bank accoun, and I was told it would be no problem cancelling this 4 day Bahamas vacation through **************** at Pelican Bay. Since Friday the 8th, I have spoken to several operators including a supervisor, and they still are not giving me a cancellation for this vacation in the amount of $449. The one operator,*********, gave me a ticket number ********** I have sent several emails and none have been responded to. I even attempted to call **************** because Groupon told me they were waiting on them to release the funds, however, I was told by them that it is up to Groupon to release my funds. I feel like I am getting the runaround to get my money back on a vacation that I do not want and cancelled with an hour of booking. As I am a single mom that $449 is a huge sum of money to me. I am please asking you to help me so that I could get that money back into my checking account.

Desired Settlement: I am asking that you have coupon release my $449 back into my banking account which was to my debit card into my checking account at TD Bank.

Business Response: Initial Business Response /* (1000, 6, 2015/05/13) */ Contact Name and Title:*********** Manager Contact Phone: (XXX) XXX-XXXX Contact Email: *******@groupon.com Hello ********, We apologize for the frustration and for any inconvenience this this has caused. Thank you so much for your patience while we had to wait for confirmation that no reservation was made. We issued your refund back to the original form of payment which was a Visa card ending in***** on 5/11/15. Please allow 7 to 10 business days for this to be reflected on your credit card statement. Please let us know if you have any additional questions. Regards, ********** Manager Groupon Customer Support

5/25/2015 Problems with Product/Service
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5/25/2015 Advertising/Sales Issues
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5/22/2015 Guarantee/Warranty Issues
5/22/2015 Problems with Product/Service
5/22/2015 Advertising/Sales Issues
5/22/2015 Problems with Product/Service
5/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Orders red watch did not work. Returned watch .Emailed x2 a complaint. Refuses to refund because a return label was not used because one never accompanied the watch so I wrote return to sender . Watch was $10.00

Desired Settlement: Refund

Business Response: Initial Business Response /* (1000, 5, 2015/05/08) */ Hi ****** Sorry for any confusion. We do require our return shipping label, which can be printed from your Groupon account, to accompany any return shipment. Without it, we cannot track the return package or ensure the item gets delivered to the correct return facility. Additionally, a refund cannot be processed by the return facility without the proper label. We did relay this information to you via email on 3/14 from your email correspondence with our Support Team. However, we understand your situation and we're happy to make a one time exception for you. I have just processed a refund of $15.87 in Groupon Bucks to your account to be used towards your next purchase. While we're happy to provide this exception for you today. Please note that you will need to follow the proper procedures for any future Groupon Good you return. To do that, you would create a shipping label by heading to your My Groupons page at www.groupon.com/mygroupons from your computer (returns aren't available on the mobile app just yet). Once you find the purchase you want to return, click "View Details" and then "Return Package," found directly above the "Track Purchase" button. If your item is eligible for a return, just follow the on-screen instructions to fill in your details and print a return label. Regards, ******* Manger Groupon Customer Support

5/22/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On May 3, 2015 I purchased a groupon deal for movie tickets. The total was 24.00. My bank cleared the 24.00, but a hold was also placed for an additional 24.00. I called and was told that the purchase was made under someone else's account and they could not help me. When I went to make the purchase, it asked for my email and password which I put in and proceeded to make the purchase with a debit card with my name on it. When I made the purchase, it did not ask my name, only my email and password. I did not know the acct. was in my husbands name. They had no problem taking my money to make the purchase, but refused to make the billiing adjustment for me. My name as well as my husband's is on the email acct. and bank acct. This, in my opinion, is poor customer service. I don't think they should be able to tie up my money at the bank and not discuss it with me.

Desired Settlement: I would like this practice to be changed.

Business Response: Initial Business Response /* (1000, 5, 2015/05/10) */ Hi ***** Sorry for any inconvenience. For security purposes, we are unable to modify anyone else's account without their direct consent. Please have the purchaser of this Groupon send this request in a separate email, using their email address associated with their Groupon account, to support@groupon.com. The sooner we hear from them, the better we can assist. Thanks for understanding, and please let me know if I can help with anything else! Regards, ********* Manager Groupon Customer Support

5/20/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On April third I purchased a Groupon for photo scanning from iPreservedIt. I sent my photos to ************************************************** via UPS. They were received at the front desk on 13-April-2015/ 9:30am. A few days later I got a call from ****** at***************** who informed me that my photos were ready to be picked up. I asked her to please mail them and the DVD back to me. I was told by ****** that I had to pay a Groupon tax as well as shipping in order to return my photos. She stated that their company would not pay for it. However, when you see the groupon here ******************************************* it states "After transferring the photos at 300 dpi and cropping them, iPreservedit's techs will mail the completed DVD to customers, free of charge." I read the contract to her and she was very clear that she would not return them by mail if I did not pay. I then spoke with a few people at Groupon who have sent me in circles. On April 16th I received an email from ********** at Groupon customer support. He had several questions that I gladly answered. On April 18th I received this email *********** Just checking in to make sure you got my last email. If you don't see it, try checking your spam in case it ended up there. I'm happy to help as soon as I hear back from you!" I responded again and never heard back from him. I then called Groupon spoke to ********. He followed up with an email that I responded to and again I received *********** Just checking in to make sure you got my last email. If you don't see it, try checking your spam in case it ended up there." It was very frustrating trying to communicate with a company that wasn't receiving my emails. I called Groupon again on May 1. This time********** told me the company would be reaching out to me within three business days. I still have not heard from anyone.

Desired Settlement: I want Groupon to contact iPreserved it, pay for the shipping and Groupon tax and have my photos and DVD sent back to me at ****************************************. I certainly should not have to pay for what was written in the contract. Let me make it very clear that I do not want a 35 dollar credit or refund from Groupon. I want my scanned photos and DVD sent back to me. I do not want to deal with iPreserved it anymore, who have been rude and unwilling to cooperate.

Business Response: Initial Business Response /* (1000, 5, 2015/05/12) */ Contact Name and Title: **********, Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi ****, I'm sorry for the trouble with this deal and I apologize for any frustration you've experienced. On the original screen where you made this purchase, www.groupon.com/deals/ipreservedit-1, we advertised that the completed DVD would be mailed to you free of charge. Please note that we did not advertise that your photos would be returned to you. As such, this is an additional service and is not included in the value of the deal. The business is only required to honor the Groupon as printed; any additional services are at your own expense. We cannot require a business to provide additional services free of charge and we are not able reimburse charges not paid to Groupon. Sorry again for any trouble, and please let us know if we can assist you with any other purchases. Initial Consumer Rebuttal /* (3000, 7, 2015/05/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) It would have been nice if the Groupon stated that the CD would be mailed back free of charge after I paid the Groupon tax. I called Royal Gor and was charged $3.15 to my credit card in taxes. I am used to paying for everything in my Groupon up front. All though I understand that some businesses do need to charge a tax, it should be stated up front and not say free of charge. It also should have stated that I would have to pay to have the images shipped back, which cost an additional five dollars. I felt very uncomfortable giving my credit card information for the remaining balance. I am very disappointed with Groupon for not providing full disclosure.***************** again was not polite and I am also surprised that Groupon does business with a company like this. This will be the last time I use Groupon. Final Business Response /* (4000, 9, 2015/05/19) */ Hi ****, I'm sorry again for any trouble. With the exception of GrouponLive event deals, Groupons do not include tax or gratuity in the purchase price. If they are included, it will be specifically mentioned in the Fine Print of the deal. Otherwise, tax is collected when redeeming the Groupon and is dependent on the area's local tax laws. This information is available in the "Rules For All Merchant Offers Purchased Through Groupon" or in our Terms of Use, which you can find here: *************************************************. The Fine Print section of every deal has a link to this page that says "See the rules that apply to all deals." This information applies to all deals unless specified otherwise in the Fine Print. We strive to make sure our customers are satisfied with each deal from before they purchase until after they have redeemed. I'm really sorry for any confusion this has caused. To help make up for the trouble, I have issued $10 in Groupon Bucks to your account. This credit will be available for you to use shortly. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at *************************** I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let us know if there is anything else we can do to help. Final Consumer Response /* (2000, 11, 2015/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

5/20/2015 Problems with Product/Service
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5/18/2015 Advertising/Sales Issues
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5/18/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased two Vouchers on the Groupon website for a boxing class.Shortly after the purchase there was a tragedy in my family,resulting in my moving to another area outside of ******* County. The Groupons expired in February. I spoke with a representative in latter part of April requesting a refund, she explained wouldn't be able to give a refund but can offer a credit of Groupon bucks which could be used for future purchases on the website. She requested that I still try to reach out to the company and verify that they will not honor voucher at alternate location. When I contacted the vendor she advised no and wasn't aware of another location near me, as they are independently owned. During conversation asked more details of what was included with the class, what was the original pricing,could i give to a friend, etc. She explained to me that if I were to go to a class I purchased two Vouchers on the Groupon website for a boxing class. Shortly after the purchase there was a tragedy in my family, resulting in my moving to another area outside of ******* County. The Groupons expired in February. I spoke with a representative in the latter part of April requesting a refund, she explained wouldn't be able to give a refund but can offer a credit in Groupon bucks which could be used for future purchases on the website. She requested that I still try to reach out to the company and verify that they indeed will not honor voucher at alternate location. When I contacted the vendor she advised no and wasn't aware of another location near me, as they are independently owned. During conversation asked more details of what was included with the class, what was the original pricing, could I give to a friend, etc. She explained to me that if I were to go to a class I would need to purchase boxing gloves because the ones they have available for use, they have no way to wash them and they can only spray them with a Lysol spray. Her exact words are "they are pretty disgusting as you could imagine". Contacted Groupon back on May 14th and spoke to supervisor*********** and she explained that no such option exists, as me receiving Groupon bucks on an expired Groupon. Explained that a representative from her office stated otherwise and the Groupon was expired at that time as well. Also, advised that I have had refunds processed before back on either 8/9/2014 or 8/10/2014 on a few Groupons that had expired. I would encourage them to pull the records to view this as well. ********** suggested that I give the Groupons to a friend, well that's not an option considering that the alternate voucher was for someone no longer living. In addition, I have no desire to give these Groupons to anyone who has to spend additional monies for boxing gloves for a one-time use. I would like this matter resolved considering I have used this company since 2012

Desired Settlement: Groupon Credit, as they have done for me in the past

Business Response: Initial Business Response /* (1000, 5, 2015/05/17) */ Hi ******** I'm able to go ahead and make a one-time exception in this case. I've just canceled this order and issued a refund of $58 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons. While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the future. Of course, if you ever run into difficulty redeeming your Groupon, please don't hesitate to contact us. If you have any further questions, please let me know. Regards, Groupon Customer Support Initial Consumer Rebuttal /* (2000, 7, 2015/05/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)

5/18/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought tickets to the Bacon and Beer Classic at Safeco Field in Seattle, WA. The event was sold out so my Groupon wasn't honored and Groupon would not issue me a refund. I never was able to attend the event and they still charged me $108.00 while providing no service whatsoever. I spoke with ******** at GroupOn 5/2/15 and she was not helpful at all.

Desired Settlement: $108.00

Business Response: Initial Business Response /* (1000, 5, 2015/05/05) */ Previous customer correspondence: Hi******* I'm responding on behalf of Groupon's management, per your request. I have reviewed your correspondence with our representative and I apologize for any confusion. Ordinarily, we would encourage you to use your Groupon per the terms of the deal, but given the circumstances, I am able to make an exception for you today. I've just canceled this order and issued a refund of $54 Groupon Bucks to your account. Groupon Bucks are available in your account immediately and never expire. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons. While I'm happy to make an exception for you in this case, please keep in mind that we will not be able to issue additional refunds of this nature in the future. But again, I understand your situation and I'm glad I could help out this time. Thanks again for using Groupon. Please let me know if there is anything else I can do for you. Regards, *********** Supervisor Groupon Customer Support

5/18/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased 4 Outlet with USB at 16.95 plus S&H from Groupon. I only received one. I contacted Groupon and they indicated they would not refund or replace the items, they would only offer a 5 dollar Groupon buck for future purchases.

Desired Settlement: I want the products I bought and paid for delivered to me.

Business Response: Initial Business Response /* (1000, 5, 2015/05/06) */ Hi There, Sorry for any trouble. I have double checked your account, and it appears we have already issued a full refund for the remaining three orders not received. Your refund should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement. Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status. I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions. Regards, ************ Manager Groupon Customer Support

5/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased the item from Groupon on Fri Apr. 17, 2015. I was sent a confirmation that it would be delivered by Wed Apr. 22, 2015. It is now Fri May 1, 2015 and the item still is not here. I filed a complaint through Groupon's website. They followed up saying this: "Hi **** I'm so sorry that this happened. Unfortunately, we don't have any additional shipping details regarding your order. However, according to your tracking number, XXXXXXXXXXXXXXXXXXXXXXXXXX, it appears the product was delivered. I would recommend checking with your neighbors or others who might have accepted the package on your behalf to see if one of them has it. If you're unable to locate the package, you can try contacting the shipping service, in this case USPS, to see if they can provide you with a signature confirmation or more specifics regarding where the item was delivered. They may be able to help you track down the delivery, or provide another solution. Again, I'm very sorry for this inconvenience. If you have any more questions, please let me know. Regards, ****** Groupon Customer Support" Although they did respond, Groupon did not seem to care that my item was not delivered to me. Groupon did not want to take the liberty of helping a customer to follow up on my situation, instead they put it in the hands of the customer. To me that shows very poor customer service.

Desired Settlement: I would like for Groupon to give me a refund on my item or follow up on my situation. In the future they should be following up for their customers and not putting it in their hands which is disrespectful and poor customer service.

Business Response: Initial Business Response /* (1000, 5, 2015/05/02) */ Contact Name and Title: manager Contact Phone: (XXX) XXX-XXXX Contact Email: *******@groupon.com Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. I'm so sorry that USPS was unable to locate your Groupon Goods shipment. Unfortunately, I do not have any further delivery information beyond the tracking number provided. My sincere apologies that I'm not able to do more to get this order to you. Because this deal has ended, we are not able to offer replacements or exchanges, so I've just canceled this order and issued a refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons. We understand that mix-ups like this can happen, but please note that in the future we won't be able to issue additional refunds of this nature. To prevent delivery complications like this, we recommend that you choose an alternate address, such as a friend or family member's residence, or a work address. Once again, I'm truly sorry for any disappointment. Please let me know if you have any other questions.

5/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Item was ordered and****** claims deliverd w/ signature confirm on 2/12/15 by *********." No such person and no one home to accept delivery.****** investigated and said to ask Groupon to file a claim. Customer service manager, ****** from Chicago Corporate office handled complaint after numerous emails. He claimed that Groupon would not help file a claim - as there had been a prior loss of package at my address a few months earlier when they sent a package w/o signature confirmation. I live on a busy street - so I have a sign posted for post office, ************ to please deliver all packages to rear entrance if no one home and sign not required. When I received text from****** stating item to be delivered on 2/12, I wasn't overly concerned as a signature confirmaiton was reequired. They won't help me process a claim with****** - won't help in any way. ****** tries to talk to them and they say they'll only talk to me. I call, and they have no idea what I'm talking about.

Desired Settlement: I really want the iPad if it's available. If not, a comparable value might be okay - otherwise a full refund.

Business Response: Initial Business Response /* (1000, 5, 2015/04/09) */ Contact Name and Title: ******* Manager Contact Phone: XXXXXXXXXX Contact Email: *******@groupon.com Hi ****, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. Past correspondence shows that we issued a once time exception for an item that showed delivered, but was not received in September. Unfortunately, we are unable to issue any further exceptions. Additionally, given the way our Goods channel is set up, we are unable to assist with filing any claims for the item. We had stated in our previous correspondence when we issued that exception, that we would not be able to do so again and that it may be worth using a different shipping address. Thank you for your patience and understanding. Regards, ******* Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 7, 2015/04/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) At this point, all I want is for Groupon to permit ***** to file the claim on my behalf. I'm NOT seeking anything else from Groupon - as I understand their position of not providing a replacement or refund. However, it makes no sense to me that a business as large as Groupon has no way of assisting customers in filing a claim. Furthermore - since ***** has only requested that Groupon release them of responsibility in filing the claim, why wouldn't they do that - it doesn't seem to have any bearing upon the way their goods channel is set up. My impression is that for some reason the customer service representative manager has assumed my request is a scam and has therefore decided not to assist in any way. Again, I am not asking Groupon for a refund nor a replacement - as it is clearly an error made by ***** that they're willing to address, providing Groupon allows them to as their customer. Can someone from BBB advise me on how best to handle this matter if Groupon continues to block the process with *****? Thank you for any support you can provide. Final Business Response /* (4000, 14, 2015/04/28) */ Hi ****, I'm so sorry that ***** was unable to locate your Groupon Goods shipment this second time. I've just canceled this order and issued a refund back to the original card used to purchase. We understand that mix-ups like this can happen, but please note that this is the second time a shipper has had this problem and as stated previously, in the future we won't be able to issue additional refunds of this nature. To prevent delivery complications like this, we really recommend that you choose an alternate address, such as a friend or family member's residence, or a work address. As this has happened twice in your account and a similar issue has happened with one of your wife's orders, it may be a good idea to use an alternative address as stated above. Once again, I'm truly sorry for any disappointment. Please let me know if you have any other questions. Regards, ******* Manager Groupon Customer Support Final Consumer Response /* (3000, 20, 2015/05/15) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated: While I do appreciate the courtesy extended by Groupon to refund my purchase price - that is not what I was asking for, as Groupon was not at fault in the loss of this package. I had simply asked them to help facilitate the claim with *****, where the driver did not obtain a signature upon delivery. ***** was willing to process a loss claim if Groupon agreed to let them work with me on the claim directly. Which they refused to do for a 2 month period. By Groupon's continued refusal to cooperate, they made me feel as if I was trying to get something for nothing. In the end it wound up costing them the approximate $300 purchase price, which I believe they were not responsible for - unless of course they did process the claim and receive the refund from *****. I am not in the habit of trying to get something for nothing by filing false claims - and I wish the Groupon Customer Service Coordinator hadn't gone the route they did from the start. Anyway - at least I'm not out the money I paid for the computer and am glad to finally have this case closed. Thanks to the BBB of Chicago & N Illinois for their help ni this matter. Had

5/15/2015 Problems with Product/Service
5/15/2015 Advertising/Sales Issues
5/15/2015 Problems with Product/Service
5/14/2015 Problems with Product/Service
5/14/2015 Problems with Product/Service
5/14/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Ordered a lg 55" tv from groupon apr 19 2915. Delivered april 22 2015. Tv did not work when plugged in: entire bottom half of tv does not function. I paid 539.99 on visa for this item. I emailed groupn numerous times who refuses to issue a refund saying they dont accept returns on electronics however this is a broken electronic

Desired Settlement: Immediate return label and a refund of 539.99 to my visa as soon as item is picked up by ******

Business Response: Initial Business Response /* (1000, 5, 2015/05/01) */ Hi There, I'm sorry for any trouble with this purchase. It looks like we've sent your prepaid mailing label in a separate email. Just click the download link in that email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment. For future reference, you can generate a return label on your own within 14 days of receiving a product: visit http://gr.pn/GoodsReturns to see how. After your return is received and scanned by the shipping provider, we'll issue a refund to your original method of payment within 2-3 weeks (but this generally happens sooner than that) and send you a confirmation email to let you know it's been processed. Please keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued. You can keep an eye on the progress of your return using the tracking number on the attached shipping label. Thank you for your patience and understanding. Regards, ************ Manager Groupon Customer Support Initial Consumer Rebuttal /* (2000, 7, 2015/05/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did receive the prepaid label and the total amount of the refund has hit my account. thank you very much to both the BBB and Groupon for quickly solving my issue.

5/14/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: I purchased a $255 2 nights stay package for Yosemite West Cottage, which is Valid 3/5/15-4/30/15, stay for two in a one-bedroom apartment; check in any day. So I brought this $255 voucher and presented it with my ID on 04/28/2015 at the checkin desk of Yosemite West Cottage, we were told this voucher cannot be located and we had to pay $299.70 for a one room studio for 2 nights stay. It was past 9 pm already and it was pitch dark in that area with no phone signal. We did not have other option but spent $299.70 by using my credit card to stay in a one room studio. We were very disappointed about this trip and would like compensation for this breach-of-contract.

Desired Settlement: We would like a refund for $255 of the said voucher, and $299.70 for the two nights staying in the single room studio, which was not we booked for but what we had to settle for at the late hour in a dark place where there was no internet or phone signal, and compensation for the unpleasant experience. Or else we will have to file a case in the small claim court for this breach-of-contract and bait-and-switch fraud.

Business Response: Initial Business Response /* (1000, 5, 2015/05/05) */ Contact Name and Title: *********, Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com I'm sorry for any trouble, and I understand the confusion. On the original screen where you made this purchase, www.groupon.com/deals/ga-yosemite-west-reservations-1, we included a "Fine Print & Details" tab just below the main image. This section will always include all conditions of the deal that you should know before making your purchase. In this case, the following restriction should be noted: "Reservation required, subject to availability." I'm sorry to hear this has kept you from using your Groupon. I'm really sorry for any trouble this has caused. I've just issued you a full refund of $255 and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement. Thank you for using Groupon, and I'm so sorry again for any confusion or frustration that this has caused. Initial Consumer Rebuttal /* (3000, 7, 2015/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello, Thank you for your response and I am glad that the $255 purchase charge has already been reversed. However, I still would like a compensation for $299 hotel fee, since I was given misleading information due to unclear instructions given by Groupon. I received the confirmation email from Groupon right after I purchased the package, which said in the description in the email " Option 1: Valid 3/5/15- 4/30/15, stay for two in a one-bedroom apartment; check in any day". I did print the email and brought it with my driver license when I checked in but was denied and had to pay $299 for a lower standard room. The statements and instructions given to me by Groupon were, in my opinion, deceptive, and specifically prohibited by Federal Trade Commission. This case contains all the elements that constitute a deception, to wit: 1) There must be a representation, omission, or practice that is likely to mislead the customer. It is true that Groupon mentioned "Reservation Required" in the fine print. However, this term was not available in my confirmation email and in fact I had no idea where to look for it. "Check-in any day" appeared very conspicuously on the advertisement and on my purchase confirmation email, which made customers to believe that they could just check in any day, contrary to what Groupon's claim about "Reservation Required, Subject to availability". If it happens that this room is not available in some days during 3/5/15 to 4/30/15, how can it be true that customers can "check in any day"? 2) The practice should be examined from the perspective of a reasonable customer in that circumstance. No matter what the company claims about a specific interpretation of a statement, a reasonable person would simply follow instructions they receive in the purchase confirmation just as they would do when they purchase other merchandise. In the purchase confirmation email, I was instructed to print it out and bring to the hotel when I check in, which I apparently did on 4/28/15. And in the confirmation email, a large font message of "So What's Next" appeared, followed by a statement that " You have 3 days from purchase to make any changes to your order". This also bears no relevance to Groupon's claim about "Reservation Required. Subject to availability", since customers were given the net impression that if they do not want to make changes, same as I thought, they do not have to do anything except pack their stuff and go to stay in the hotel during the indicated time. 3) The representation, omission, or practice must be a "material" one. The basic question is whether the act or practice is likely to affect the consumer's conduct or decision with regard to a product or service. If so, the practice is material, and consumer injury is likely, because consumers are likely to have chosen differently but for the deception. In my case, it surely did affect my decision and conduct as to how to use this service. If the instruction given by Groupon was different and specifically instructed with the intended steps, instead of hiding them in their webpage where first time user like me never knew where to look for, then I would have acted differently and would have avoided the denial of my staying. An average reasonable person like me would expect service to be delivered, i.e. staying in a one-bedroom hotel in my case, after a purchase is made, which I did pay for the asked price by Groupon with accepted paying method. The confirmation email from Groupon after I paid for the asked $255 for the said hotel package constituted an acceptance of the offer, and this agreement became a legally binding contract. Groupon's claim that it stated " Reservation Required, subject to availability" was not available to me when I was completing this offer (i.e. Groupon should have given disclosure to consumers about this type of information before or when they pay for the service or product), and therefore is not binding in this regard. If this case is not settled in BBB, I will have to, unfortunately, file a complaint to FTC for bait-and-switch fraud, and file a lawsuit against Groupon for breach-of-contract and promissory estoppel and request for financial relieve on top of the claimed $299 damages. Best *********** Final Business Response /* (4000, 9, 2015/05/13) */ I'm very sorry again for the frustration that this has caused. I appreciate you taking the time to provide us with this feedback on your experience attempting to use your Groupon, and I sincerely apologize if there was any confusion regarding how you would redeem this voucher. As I previously mentioned, we state on the feature page of this deal that a reservation is required for this voucher. When purchasing something for the hospitality business, it is customary to need to alert the merchant prior to your arrival to ensure that they have adequate room to accommodate you. Unfortunately we are unable to compensate you further than the refund that has already been processed. I do apologize again as I understand this was an inconvenient situation for you, and I am so sorry for that. Final Consumer Response /* (4200, 11, 2015/05/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unfortunately, it was not disclosed to me after the purchase and it was not even mentioned in the advertisement either. If no resolution is offered here, I think I will go ahead with legal measures. Best

5/13/2015 Delivery Issues
5/12/2015 Problems with Product/Service
5/12/2015 Problems with Product/Service
5/12/2015 Advertising/Sales Issues
5/12/2015 Problems with Product/Service
5/12/2015 Problems with Product/Service
5/12/2015 Problems with Product/Service
5/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought the Groupon to FTD on 2/9/14 for $20. (as a $40 for $20 deal). Up through today 4/25/15 I have never been able to use the groupon, or the code as a $20 gift card -- as groupon promised I could use it as a GIFT CARD if the groupon expired. Trying to use it as a GIFT CARD online, it kept saying that it could not be combined with "other promos" my total for a purchase was $40.50 for the item I wanted. After many emails with Groupon, I called FTD and they quoted me $42.98 AFTER APPLYING THE $20 "gift card" as the price... which is $2.50 MORE than the price online (without the groupon). I argued with the rep for a while and she eventually quoted me $37.49 (after using the groupon). So, I paid Groupon $20 for a code that eventually got me $2.51 off of the price at FTD. That is NOT a gift card. That is a misrepresentation about what I was buying from Groupon. I am very unhappy about this.

Desired Settlement: Give me back the $20 I paid to Groupon or AT LEAST the $17.49 I wasted, as I was only able to get $2.51 off of the purchase price by using my $20 Groupon.

Business Response: Initial Business Response /* (1000, 5, 2015/04/30) */ Contact Name and Title:*********** Manager Contact Phone: (XXX) XXX-XXXX Contact Email: *******@groupon.com Hi *******, I am sorry to hear about the trouble you experienced trying to redeem your expired FTD Groupon. In looking into your issue, it appears one of our representatives was able to cancel this order and issue your refund. Your order was refunded to Groupon Bucks on 4/26. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Groupon Bucks are available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons. Again, I apologize for the frustrating experience and thank you for providing us with your feedback. Regards, ********** Manager Customer Support

5/11/2015 Advertising/Sales Issues
5/11/2015 Delivery Issues
5/11/2015 Advertising/Sales Issues
5/11/2015 Problems with Product/Service
5/11/2015 Problems with Product/Service
5/11/2015 Problems with Product/Service
5/11/2015 Problems with Product/Service
5/11/2015 Problems with Product/Service
5/8/2015 Problems with Product/Service
5/8/2015 Guarantee/Warranty Issues
5/8/2015 Problems with Product/Service
5/8/2015 Problems with Product/Service
5/8/2015 Guarantee/Warranty Issues
5/8/2015 Problems with Product/Service
5/7/2015 Advertising/Sales Issues
5/6/2015 Advertising/Sales Issues
5/6/2015 Problems with Product/Service
5/5/2015 Problems with Product/Service
5/5/2015 Advertising/Sales Issues
5/5/2015 Problems with Product/Service
5/5/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Ordered ********** Magazine for two years. They only sent one and refuse to do anything else. The order number is XXXXXXXXX it is for two years. They told me to contact the magazine and the magazine told me to contact them. When I contacted Groupon, they have said there is nothing they can do. I paid Groupon and expect them to take care of this.

Desired Settlement: I expect them to provide what I paid for. Two years of this magazine. I can provide a receipt if needed.

Business Response: Initial Business Response /* (1000, 5, 2015/04/14) */ Contact Name and Title:******** Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi *****, I am so sorry for the trouble with this purchase. At this time, I have reviewed past correspondence we've had with you directly and it appears our Resolutions Team will be able to help but we needed more information regarding this order. We requested this information on Sunday so our sincere apologies for the delay. Please do confirm the order number you received from this merchant and the shipping address you provided for this order. You can reply directly to the last email you received from us or you can create a new message and send to *******@groupon.com. Once we have this information we will be able to resolve your issue as quickly as possible. Thank you, ********** Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 7, 2015/04/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) They continue to request the same information over and over. It is still not resolved. I cannot understand why it would take so long or why a company would have to ask the same questions every three days. It's simple, either give me what I paid for or refund my money. No I do not want Groupon credit as I am never going to use Groupon again Final Consumer Response /* (4200, 11, 2015/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) The order number was attached to the BBB complaint. This is exactly the run around I have been getting from the company. I have resolved this via another route but I would like the BBB to know and to make the public aware that this company is terrible. They are terrible to deal with and their customer support unless. They have a goal of asking you for information over and over until you give up. This is immoral and unethical. Final Business Response /* (4000, 13, 2015/04/24) */ Hi *****, Again we are very sorry for the frustration. Previously we reached out to the business who confirmed they would be reaching out to you directly within 3 business days. If you don't hear from them, please let us know and we'll find another way to have this issue resolved. If you need anything else in the meantime, don't hesitate to ask. Regards, ********* Manager Groupon Customer Support

5/5/2015 Problems with Product/Service
5/4/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I tried buying tickets at 7:40pm. I experienced technical issues in that I could only buy two tickets instead of three. I went back to the website to buy an additional ticket but it wouldn't let me. I tried calling their phoneline support for help. It said their offices was closed and that they would open he following day. I tried calling at 8:00am the following day. My call was disconnected twice so I called after work. I shared my issue with the phoneline support and the supervisor. They don't me that they wouldn't give me a refund because I was too late. I had to contact them the day before. I told him that I didn't know about this. He told me that I should have emailed him. I told him that I thought I could trust in your phoneline support so I didn't look in other methods of contacting them. I have tried talking to multiple supervisors to get a different opinion. Many of our calls are disconnected and they just send me an email saying that I can't get a refund. I talked to a supervisor today because tickets opened up again. I told him I just want to refund the two tickets so that I can buy three tickets. He told me that he won't over ride their policy and there is nothing he will do for me. I asked to speak to his superior. The supervisor told me that I can't talk to anyone else. I decided to contact you guys because I feel that this is unfair. I had technical issues that I couldn't solve the day of the issue because their support was closed. I contacted them as soon as I could and they denied me service and they won't let me talk to their superiors.

Desired Settlement: I want to refund my two tickets and buy three tickets at $25 each.

Business Response: Initial Business Response /* (1000, 5, 2015/04/18) */ Contact Name and Title:******** Manager Contact Phone: ************ Contact Email: *******@groupon.com Hi ****, I am so sorry for the trouble with this purchase. At this time, I have reviewed past correspondence we've had with you directly and I'm sorry we can't provide more options. After the day of your purchase, we are only able to issue refunds if the event has been canceled or rescheduled for a date that doesn't work for you. You can still give this away as a gift if you decide it is something that you no longer would like to attend. If you'd like to give this Groupon away as a gift, please let us know the name of the person who will be redeeming the Groupon. If we have this information at least 24 hours before the day of the show, we'll be able to change the name on the Groupon for you! The name on the Groupon must be the same as the person redeeming it at the show. Please let me know if you have any other questions or if there is anything else I can do to help. Regards, ********** Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 7, 2015/04/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is unacceptable. Their website only provided me the option to cancel my tickets. I even attempted to try to buy a third ticket but it wouldn't let me. It wasn't until the following day after talking to the phone line support that I found out that the reason why I couldn't get anymore tickets was because it had sold out. There is no clearly defined indicator on their website showing how many tickets remain. I just assumed it was a processing error that could be resolved by talking to the phone line technician the following day. My other complaint is that the phone line technician told me that they would have resolved this issue if I had emailed them. That doesn't make any sense. They would have looked into my issue the following day since their office was closed so why would it matter if I called the following day when it would be the exact amount of time a customer service would look into resolving my issue. These issues need to be resolved. Groupon's customer service was not professional. There were many reps who became impatient and just wanted to tell me it was their policy even though they admitted to me that they felt it was unfair what was occurring. They just wanted to transfer me to their supervisor. I will admit that 4 out of 6 times I was transferred my call transfer was incomplete and I had to call again. I had to weight up to 30 minutes each time and the supervisor would just email a generic email saying that they won't do anything for me but I can give my tickets as a gift to someone else. They did not provide a call back number or email. Groupon's customer service is worse than Wal-Mart. Final Business Response /* (4000, 9, 2015/04/22) */ Hi ****** I am sorry that I wasn't able to provide you with your desired outcome in this matter. I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Regards, ********* Manager Groupon Customer Support

5/4/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I ordered an item on Groupon for 12.99. The item was shipped through Groupon's shipping vendor. The tracking information says the item was delivered on 4/15/2015. I still have not received the item. Groupon has no customer service number, so I emailed them about the situation. I still have not heard back from the company. Upon researching the items price in my bank. I noticed that Groupon double charged me for a coupon a purchased for Po'boys Restaurant on April 8, 2015 for 12 dollars. I have two debits from my account on that day for the same coupon which i only purchased once. I am still waiting on another item from Groupon for the price of 12.99. I may be seeking retribution for this purchase as well.

Desired Settlement: I want all 36.99 dollars of my money returned from Groupon. I do not want money in the form of a coupon or credit towards Groupon. I am extremely disappointed with Groupon as a company. If they do not send my refund I will seek retribution by any legal means necessary. I will also do everything in my power to prevent people from using Groupon in order to protect them from being ripped off as well.

Business Response: Initial Business Response /* (1000, 5, 2015/04/22) */ Contact Name and Title: ******* Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi *******, I'm sorry for any trouble. Unfortunately, I am unable to find an account associated with the personal information you've provided. Is it possible you use another email address for your Groupon account? We want to resolve this for you as soon as possible, but we'll need more information to location the account where the purchases were made if the email for the account is unknown. Would you please provide the following details regarding the charges in question: The name on the card that was charged The type of card (Visa, MC, AmEx, etc.) The last 4 digits of the card The expiration date on card The amount of the charge(s) The date of charge(s) The billing address associated with the card The name associated with the charge(s), as it appears on your statement (e.g. "Groupon Inc." or "Groupon Palo Alto") You can send your reply to us directly at *******@groupon.com. You can also call us 7 days a week from 8:00am-7:00pm CST at XXX-XXX-XXXX. My apologies again for the trouble and I look forward to assisting you further. Regards, ********* Manager Groupon Customer Support

5/4/2015 Problems with Product/Service | Read Complaint Details
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Complaint: On April 13th at 7:35 a.m. I received an e-mail from Groupon thanking me for my purchase and giving me a 2-hour window to cancel. I had not made a purchase, nor had I been on their app that day. Immediately upon reading the e-mail at 9:41 a.m. I contacted them via the e-mail provided and disputed the purchase. I received what appeared to be a formatted response that "sometimes customer accidentally make purchases using the Groupon mobile app on their phone". After two more e-mails from me demanding that they cancel this order that I had not made, I received two more formatted responses that I could return the item after it was received. (I have since deleted this app from my phone). It is a highly questionable business practice, if not outright fraud, to have it even be a possibility for someone to "accidentally" make a purchase. There should be a confirmation button, as when you make a purchase at a store. In addition, they deducted the purchase amount at the time of the e-mail, so even if I had known I had made an "accidental" purchase and contacted them within the two hours, that amount had already been deducted from my account, and caused a $10 overdraft protection charge. They need to stop this practice, so that others can be protected.

Desired Settlement: I want them to refund the $30.10 to my account The amount of the "accidental purchase" and the overdraft protection fee it generated.

Business Response: Initial Business Response /* (1000, 5, 2015/04/22) */ Contact Name and Title:******** Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi ***, I am very sorry for the inconvenience. I just checked the tracking information for this order and it looks like it was already delivered. I'm happy to help you with returning your item. You can create a return label yourself by heading to your My Groupons page at www.groupon.com/mygroupons from your computer (returns aren't available on the mobile app just yet). Once you find the purchase to return, click "View Details" and then "Return Package," found directly above the "Track Purchase" button. Since the item is eligible for a return, you can follow the on-screen instructions to fill in your details and print a return label. After the return is received and scanned by the shipping provider, we'll issue a refund to your original method of payment within 2-3 weeks (but this generally happens sooner than that) and send you a confirmation email to let you know it's been processed. Please keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued. You can keep an eye on the progress of the return using the tracking number you receive when you request it. (Like initiating a return, you can only track a return using a computer.) Sometimes customers accidentally make purchases using the Groupon mobile app on their phone. If you have a smartphone and use our mobile app, this may be what happened. For future reference, you can make changes to your purchase for a limited time after placing your order when accessing your My Groupons page through a browser. From a computer, click "View Details" next to the order you'd like to change. If you see "Edit order" on the left-hand side of the page, just click that link to cancel your order. Specifically, Groupon Goods orders can only be canceled within 2 hours of purchase, I'm sorry we can't offer more options. If you have any questions or need any more help with this, just let me know! Regards, ********** Manager Groupon Customer Support

5/4/2015 Problems with Product/Service | Read Complaint Details
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Complaint: We made a purchase through GROUPON to stay at the ********** Lodge Grand Mound in **. Our Voucher #******** Groupon# XXXXXXXXX-X-X The date of our stay were to be Feb 22-23 Due to me having to have emergency surgery we could not go. We attempted to cancel and were within the cancellation period when we first attempted to cancel our stay. We were told by GROUPON that we had to reschedule not cancel. We rescheduled with ********** Lodge as GROUPON requested for March 15th. We explained to them, GROUPON and **********, that we could not attend, my surgery prevents me from submerging myself in water, but were told we could only reschedule. Our contact person at GROUPON was ********** at Customer Support. Regardless, the dates passed *** we did not use the vacation package. We did not go to **********. We did not use the hotel. We made numerous calls to GROUPON asking for our money back and they have refused. NOW, they say we were beyond the time frame for cancellation. We are very frustrated. We have spent a great deal of money and have received nothing for it. We did not stay at the hotel, use their services or anything in between. Basically, we gave GROUPON $452.66 of our money and have received no service in return. To resolve this situation, we simply want our money back. Thank you for your time. -***** *******

Desired Settlement: We simply want our $452.66 back. We did not go to the hotel, the GROUPON is/was unused.

Business Response: Initial Business Response /* (1000, 5, 2015/04/03) */ Contact Name and Title:******** Contact Phone: (XXX) XXX-XXXX Contact Email: ******************* Hello *****, My apologies that events outside of your control prevented you from being able to use this reservation as initially intended. Obviously our hope is that all purchases are able to be enjoyed as originally intended. In this case the request to change dates came after the deadline in which ********** Lodge can accept cancellations. As an exception to try to be accommodating, ********** Lodge agreed to allow a rescheduling however they were clear that cancelling this reservation would not be allowed due to how close the request came to check in. The last correspondence I show about this between Groupon and yourself was on March 13th when we were contacted to assist with changing the name so ********* could check-in in your stead, which was also approved by ********** Lodge. Unfortunately, if this reservation was not used, because the original request to cancel came after the deadline specified in the Fine Print we would not be able to assist with a cancellation and refund for this purchase. If there is anything further I can look into please let me know. Initial Consumer Rebuttal /* (3000, 7, 2015/04/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) According to my notes, we rescheduled only at your company's behest. We originally tried to cancel within the time frame of "proper" cancellation period but were not allowed. We were told we had to reschedule. That is the only reason we rescheduled. I just had major abdominal surgery, going to a water park was obviously out of the question. Also, as to the name change on the schedule, contrary to what your notes state, the name change was not allowed as well. She was going to take our girls alone but couldn't because of that denial. Also, we tried to change the name to a friend of ours so that at least someone could use the GROUPON, this was also denied. Finally, the GROUPON went unused, no one attended ********** Lodge, no room was occupied by us, a friend, wife or family member, no amenities taken/used. We gave you close to $500 of our money and received nothing in return. With all due respect, your company was NOT as accomodating as you state. This is not right. We request that our full amount be refunded. Final Consumer Response /* (4200, 11, 2015/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I disagree with what GROUPON has stated and reiterate the statements I've typed earlier. I am very dissatisfied and disappointed with GROUPON's customer service. As per their own website "We always want you to have a great experience with Groupon. That's why we have the Groupon Promise. If you used a Local Groupon voucher before its promotional value expired, took a Getaways trip, or attended a GrouponLive event and were disappointed by your experience, contact us within fourteen days of your voucher use, trip or event and tell us about it. We'll work with you to make it right." They are not working to make it right. It is becoming obvious that they will not own up to their mistake and rectify the situation or issue a refund. We have contacted Visa card and asked for a chargeback. They've decided to proceed. I appreciate BBB's help in helping us with this matter. Final Business Response /* (4000, 13, 2015/05/02) */ Hello *****, I apologize that we are not able to assist you with your desired outcome in this situation. Please let us know if we can look into other matters on your behalf.

5/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: During March, Asus tablets were on sale on Groupon. I ordered 3 in 3 seperate orders. However, my account was closed in some reason unknown. The gift card was gone in my account. I would like my gift card back, as the account was closed, I prefer it can be returned in check which is $15 dollars.

Desired Settlement: I would like my gift card back, as the account was closed, I prefer it can be returned in check which is $15 dollars.

Business Response: Initial Business Response /* (1000, 5, 2015/04/22) */ Contact Name and Title:******** Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi *******, Upon further investigation, we found a number of violations of our referral program associated with this account. Because of this, we will not be reinstating it or providing you with any of the Groupons you purchased using Groupon Bucks. If you have additional questions about our Terms, you can read them here: http://www.groupon.com/terms. Please take note of the following: "You may only create and hold one account on the Site for your personal use...your account is non-transferrable. You cannot sell, combine, or otherwise share it with any other person. Any violation of these Terms of Use, including failure to maintain updated and correct information about your account, will cause your account to fall out of good standing and we may cancel your account in our sole discretion. If your account is cancelled, you may forfeit any pending, current or future promotional account credits and any other forms of unredeemed value in your account. Upon termination, the provisions of these Terms of Use that are by their nature intended to survive termination (e.g., any disclaimers, all limitations of liability and all indemnities) shall survive. We also reserve the right to change or discontinue any aspect or feature of our services or the Site, including, but not limited to, requirements for use." Please note that this decision is final, and this matter is considered closed. Regards, ********* Manager Groupon Customer Support

5/4/2015 Problems with Product/Service
5/4/2015 Guarantee/Warranty Issues
5/4/2015 Problems with Product/Service
5/4/2015 Problems with Product/Service
5/4/2015 Problems with Product/Service
5/4/2015 Problems with Product/Service
5/4/2015 Delivery Issues
5/4/2015 Problems with Product/Service
5/4/2015 Guarantee/Warranty Issues
5/1/2015 Advertising/Sales Issues
5/1/2015 Guarantee/Warranty Issues
5/1/2015 Advertising/Sales Issues
5/1/2015 Problems with Product/Service
5/1/2015 Advertising/Sales Issues
5/1/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Its been more than 10 days and my account was debited since day one of the purchase.After the transaction I got an order form or confirmation with all the details since day one.I never hear from the cie until I logged into my account and found out that the order never been filled even though I did received a confirmation. I contacted Groupon customer service via email. I got an email from a customer service employee telling me that my request will be process in 10 business days which I found to be disgusting.So Groupon will hold my money for over three weeks and credit it back to my account.It's an incredible way of doing business for a big cie and brand name like Groupon.

Desired Settlement: I hope they can fulfill their deal. When you sent a confirmation order to a customer you ought to fulfill it.

Business Response: Initial Business Response /* (1000, 5, 2015/04/19) */ Contact Name and Title: *********/Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi ****, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. In checking our most recent correspondence with you, I can see that you have been refunded for the purchase and have also been given a $10 Groupon credit as an apology for the trouble. I'm very sorry again that your order was canceled due to fulfillment issues, as this is not the type of experience we wish for our customers to have. Because this item has been refunded and because you were issued an additional credit as an apology, we are considering this matter closed. If you have any further questions, please let me know, and I'll be happy to assist further. Regards, ********* Manager Groupon Customer Support

4/29/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Bought on Nov 04, 2014 for $20 a Groupon fpr Curb for $40 worth of use. Tried to redeem it but curb had some issues and was unable to apply to redemption code immediately. They took a few weeks to resolve their issues and I could not use it when needed. When they finally applied it a few weeks later I requested Curb that it be extended by the amount of lost weeks. They said they would not do that, but offered to renew it once it expired. Again, they took a few weeks getting through with this correspondence. The never applied it and I had t opay out of pocket. I have requested yet again, via many emails to reapply it but they have not responded. I called and talked to Joey on groupon who said he will ook into it but I have not heard back from him yet. Each time i send and email to support@groupon.com, the email is received by a different person. This process has been very frustrating and neither curb nor groupon are taking responibility.

Desired Settlement: Please refund the $20 + $20 in compensation for inconvenience and the fact that groupon has held onto my money since Nov.

Business Response: Initial Business Response /* (1000, 5, 2015/04/14) */ Hi******* I'm sorry for the trouble, and we appreciate your feedback. Given the circumstances, I understand if you'd rather not wait for a resolution with the merchant, and I want to make this right for you as soon as possible. I've just canceled your purchase and issued a refund of $20 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. In addition to the refund, I have issued $10 in Groupon Bucks for the trouble you've experienced. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons. Please let me know if there's anything else I can do for you. Regards, ******* Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 7, 2015/04/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have not compensated me to my satisfaction. Please reconsider. Final Consumer Response /* (4200, 11, 2015/04/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have asked for a $20 in compensation plus the original 20. It is what I was getting in terms of Curb service. You have been hanging on to my money for 6 months despite repeated emails. I have spent money out of pocket on curb atleast twice because of problems and irresponsibly late communications from your end. Please reconsider. Final Business Response /* (4000, 13, 2015/04/28) */ Hi******* Your order was refunded to Groupon Bucks on 04/14/15. Unfortunately, I am not able to issue a refund to your card at this point, because a portion of the Groupon Bucks issued were already used toward the purchases you made on 04/22 and 04/23. In addition to the $20 you paid for the Groupon, we also issued an additional $10 in Groupon Bucks for the trouble, which we feel is fair. It's not our policy to refund double the cost of the Groupon. I hope this clears everything up. If you have any other questions, please let me know. Regards, ******* Manager Groupon Customer Support

4/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Please businesses shipped as soon as Sellers received my money, But has been not ship, please the seller shipped, thank you! NAME: *************** DAY PHONE: - ADDRESS: ************************************************** EVE PHONE: - CELL PHONE: - EMAIL: ***************

Desired Settlement: Please businesses shipped as soon as Sellers received my money, But has been not ship, please the seller shipped, thank you! Payment is not shipped Purchase Dateï'' April 06, 2015. Model Number: iphone6 plus 128GB Order Numbers: XXXX-XXXXXX-XXXXXX Account Numbers: ********@qq.com Sales Rep: Groupon Payment Amount: 699$ Payment Method: The online payment

Business Response: Initial Business Response /* (1000, 5, 2015/04/25) */ Hi******* We have some bad news: we weren't able to obtain enough inventory to deliver your order as promised, so we've had to cancel your purchase. You're right--this is entirely unacceptable and we're really sorry. We're doing everything we can to fix this so it doesn't happen again. In the meantime, however, we have automatically issued you a full refund to the form of payment you originally used for the purchase. If you purchased with a credit or debit card, please allow up to 10 business days for the refund to appear on your statement. We realize that refunding your purchase doesn't solve the inconvenience of not getting what you ordered, and again, we're so sorry. If there is anything else we can help you with, please let us know. Thank you, ******** Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 7, 2015/04/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) They canceled my order, I can not accept, saying it was not enough goods, in fact, as far as I know, all buy a cell phone are not issued, they cancel all customer orders, we have an activist of the QQ group, BBB want to say we want to help! Thank you very much BBB! I asked them to fulfill its promise to continue shipping! Rather than cancel the order on the right! THX! 们æï��ï��æï��ï��è�®ï��ïï��ï��不æï��ï��ïï��ï��æï��ï��çï��ï��èï��ï��ï���®ï��上æï��ï��çï��ï��æï��ï��团çï��ï��æï��ï��éï��ï��æï��ï��发æï��ï��ï��-ï��-了éï��ï��æï��ï��è�®ï��ïï��ï��们一çï��ï��çï��ï��QQïï��ï��æï��ï��BBBï���®ä»¬åˆ°æï��ï��éï��ï��æï��ï��BBB! èï��ï��ï��-å±¥èï��ï��ïï��ï��çï��ï��èï��ï��èï��ï��æï��ï��æï��ï��单æï��ï��了èï��ï��ïï��ï�� Final Business Response /* (4000, 9, 2015/04/29) */ Hi******* I am sorry that I wasn't able to provide you with your desired outcome in this matter. I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Regards, ******** Manager Groupon Customer Support

4/29/2015 Delivery Issues
4/28/2015 Problems with Product/Service
4/28/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a television through the Groupon website and immediately realized I needed to change the address. I sent an email to the support team asking them to please change my address on March 16 and within 2hrs received a reply stating this has been done. Later that evening (March 16th) I received another email stating my request could not be complete. I then emailed then again on Match 17th explaining the issue and the reply to my simple question of of the address was changed was actually asking my for my full credit card information and address via email when this is all on file. I replied I will not supply that information and I need a supervisor. The supervisor then requested I call the Groupon phone number for assistance. I then spoke to a gentlemen on March 18th who stated it was cancelled due to possible fraud and he would request a "reversal" of the transaction and someone would call me back. No one has called me, $514.48 has been removed for my account since March 17th and after sending another email I was told I was going to receive a refund in 10days. It's now been 13days, I have no television, no refund and no answers as to what happened. Product_Or_Service: Television

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like answers as to why this has been such a difficult process, why the email support and phone support has done nothing to help me. Why I had to miss out on the purchase I wanted that is no longer available? I would like my refund to be complete, it's disturbing I tried on multiple occasions to purchase a product and was denied and now my money is being held for two weeks with no answer.

Business Response: Initial Business Response /* (1000, 5, 2015/04/16) */ Contact Name and Title: ********* Manager Contact Email: *******@groupon.com Hi *******, I am sorry for the trouble you've encountered with this attempted purchase. I reviewed your account, and found an email from our management team to you on April 9th. Here that is again for you: I'm responding on behalf of Groupon's management, per your request. I have reviewed your correspondence with our representative and I apologize for any trouble. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case. I double-checked, and this refund has been received by the bank that issued the card ending in ****. I've also located the Acquirer Reference Number (ARN) for this refund, which is the confirmation number created by the card processor, when they successfully transferred the funds to your bank. Please contact your bank's claims department with this information so that they can retrieve your funds: Acquirer Reference Number, ARN (XXXXXXXXXXXXXXXXXXXXXXX) And, I am truly sorry that I am unable to help you with the item. Unfortunately, our Groupon Goods deals draw from a very limited supply which is only available for a short time. Because we are only able to acquire a limited inventory of each product, additional stock is not available for sale. Have you tried searching for something similar? You can search for a particular business or type of deal by going to www.groupon.com and clicking on "All Deals" in the top menu bar. Just enter what you're looking for and your location in the fields next to the magnifying glass, and we'll give you a list of deals currently running that match the description. Even if we're not featuring the business you're looking for right now, there's a chance you'll find something else you'll enjoy just as much. Make sure to check back frequently since we add new deals every day. I sincerely hope you find your next Groupon experience to be more enjoyable! Please let me know if there is anything else I can do to help. If you are still in need of any assistance, please let us know! Regards, ********* Manager Groupon Customer Support

4/28/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a set of French Vocabulary Flash Cards (ISBN-XX: XXX-XXXXXXXXX-X) from the Groupon App on March 14th, 2015 (order# XXXX-XXXXXX-XXXXXX). It was advertised on their site as having a retail value of $100.43 and was reduced to $24.99 - a 75% discount. I paid with my husbands Visa and in total the product came to $33.87. I received the package on March 26th 2015, when I opened it written on the side of the box was a US price of $15.95 - a gross overstatement to say the least! I have pictures of both the online advertisement, and the actual price on the box. I have been a customer of Groupon for over a year, purchasing several items and have been disappointed in the quality of most. It's probably not a far stretch to think that those vendors had probably grossly overstated the value of their products as well. I have spoken to a representative on the phone (******), and have e-mailed several customer representatives (***************************) about my concerns, but have gotten nowhere. I have been asking to speak with someone about their policies and procedures regarding quality control, and checking the validity of the products they are advertising on their site, and under their name, but no one will talk about it. They're very apologetic, I was first offered to return the product for a full refund, and now they have just refunded my money with no obligation to return the product. The refund was never the point, their false advertising was! I need to know how they protect their customers from fraudulent vendors like this. Are they not somewhat accountable? Thank you

Desired Settlement: I just wish someone to check into their business practices. Do they not have an employee who they have hired and trust to check the true value of the products they are selling on their site? I have learned my lesson and will no longer make any purchases from this company, but I feel a moral obligation to warn their other millions of customers who trust what they read on their site.

Business Response: Initial Business Response /* (1000, 8, 2015/04/16) */ Contact Name and Title:******** Manager Contact Phone:*********** Contact Email: *******@groupon.com Hi *****, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. It appears that this order has since been refunded and that your experience and feedback has been escalated to our Goods team. This was the first we'd hear of this discrepancy, so we appreciate you sharing your experience with us. Should you need any further assistance, please reply to Lakshmi's last email. Regards, ******* Manager Groupon Customer Support

4/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My friends and I purchased a Groupon for $19.00 last year for a business called Champaint here in Fresno, CA. In order to make an appointment for the class, you have to go to the Champaint website to schedule. There was no way to do this and when we tried calling the business phone number, it was disconnected. I contacted Groupon explaining what was going on and asked for a refund or a Groupon credit. I have sent 2 emails to them. One email told me to contact the business even though in my email to Groupon I told them there was no way to contact them. I sent a second email explaining everything again and received a response that they were looking into it. I have not heard anything for 3 weeks. I was told they are looking into it. It shouldn't take 3 weeks to know that the company went out of business.

Desired Settlement: I would like a refund for $19.00 which is what I paid for the Groupon or a credit for the same amount towards another Groupon.

Business Response: Initial Business Response /* (1000, 8, 2015/04/16) */ Contact Name and Title:******** Manager Contact Phone: XXXXXXXXXX Contact Email: *******@groupon.com Hi ***, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. It appears that a refund was issued for this Groupon shortly after submitting to the BBB. Should you need any further assistance, please reply to********** last email. Thank you for your patience and understanding. Regards, ******* Groupon Customer Support

4/27/2015 Problems with Product/Service
4/27/2015 Problems with Product/Service
4/27/2015 Problems with Product/Service
4/27/2015 Problems with Product/Service
4/27/2015 Problems with Product/Service
4/27/2015 Problems with Product/Service
4/27/2015 Problems with Product/Service
4/27/2015 Delivery Issues
4/27/2015 Problems with Product/Service
4/27/2015 Problems with Product/Service
4/27/2015 Problems with Product/Service
4/24/2015 Advertising/Sales Issues
4/24/2015 Guarantee/Warranty Issues
4/24/2015 Problems with Product/Service
4/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: 2 bluetooth in ear headset were ordered on Wednedsay March 26,2015 at the same time.only black was delivered and not the white.called customer services not helpful then email was sent to support and still nothing. was told the tracking number was incorrect. and allow the fine print seven business days. why did one arrive ontime an not the other

Desired Settlement: I want my money back

Business Response: Initial Business Response /* (1000, 5, 2015/04/10) */ Contact Name and Title:**********/Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi ****, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. I just checked the tracking information for your order and fortunately, it looks like it was already delivered on April 6th. Hopefully you're already enjoying your purchase, but please let me know if you need help with anything else. Regards, ******** Manager Groupon Customer Support

4/23/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a groupon for an auto detailing service for my vehicle through JD MADS service. the company will not return calls and website is shut down. Contacted groupon for a refund, they said they reached out to service and will call me in 3 business days, that was last week and still no call. my groupon is expiring in a few days and i want a refund for 119.00 paid for groupon

Desired Settlement: Full refund of $119.00 returned to my card used

Business Response: Initial Business Response /* (1000, 7, 2015/04/22) */ Contact Name and Title:******** Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi *******, I am so sorry for the trouble with this purchase. At this time, I have reviewed past correspondence we've had with you directly and it appears your refund processed successfully on 4/16 to the original method of payment. It should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement. Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status. I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions. Regards, ********* Manager Groupon Customer Support

4/23/2015 Problems with Product/Service
4/23/2015 Problems with Product/Service
4/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased 2 vouchers on November 2014. I contacted groupon inc's customer service dept on several occasions about not being able to use the vouchers before they expired and received no response. The voucher numbers are num********* (Florida Vein Care Specialists)cost of $85 and num ******** (Capelli Style and Spa)cost of $39 bringing the total to $124. I request that those vouchers be refunded to my account as groupon bucks credit.. I thank you in advance for your assistance.

Desired Settlement: that the amount of $124.00 be refunded as groupon bucks credit to my account.

Business Response: Initial Business Response /* (1000, 5, 2015/04/21) */ Hi ****** Thanks for your email, and I apologize for any trouble. It looks like this has already been taken care of, but if you need any additional help, please let me know. Thanks again, ******* Groupon Customer Support

4/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Over the course of three years I have purchase several different groupon vouchers, which could be used for discounts towards merchandise at selected stores/businesses. Three groupons in particular, iDo Hoslistic Center, purchased on 2/13/13 for $70 and expired on 11/6/13. The Living Gallery, purchased on 4/19/14 for $15 and expired on 7/18/14. Sterling Optical, purchased on 8/24/12 for $35 and expired on 11/22/13. were never used and all have expired. I have no intentions of shopping at any of the mentioned businesses since these vouchers have expired. I have tried to resolve this matter with Groupon several different times over the past few years. Groupon refuses to issue a refund or credit for the purchased vouchers.

Desired Settlement: I am simply seeking credit for the unused groupon vouchers and wish to apply the amount towards future purchases.

Business Response: Initial Business Response /* (1000, 5, 2015/04/05) */ Contact Name and Title: ********* Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi ******, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. Regarding your Groupon for The Living Gallery, we've confirmed that they have moved locations, and are no longer offering the same selection of classes. For this reason, we're issuing you $15 in Groupon Bucksyour Bucks expire in 180 days. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons. Regarding your Groupons for Sterling Optical and iDo Center, we are unable to issue refunds for those Groupons, as the merchants are still honoring the Groupons for the price paid. All the businesses we feature understand that the purchase value of your Groupon never expires. Of course, if you have difficulty using these, I'll be more than happy to assist you further. Thanks for your understanding. Please let me know if you have further questions. Regards, ******** Groupon Customer Support Initial Consumer Rebuttal /* (3000, 7, 2015/04/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) As mentioned prior, I have no intentions of shopping at any of the businesses. The original value/appeal of the voucher no longer applies, thus, I have no use for them. The vouchers continue to remain on my account as not being redeemed and will never be used. Final Business Response /* (4000, 9, 2015/04/17) */ Hi ******, I'm responding on behalf of Groupon's management, per your request. I have reviewed your correspondence with our representative and I apologize for any confusion. Ordinarily, we would encourage you to use your Groupon per the terms of the deal, but given the circumstances, I am able to make an exception for you today. I've just canceled your Groupons for iDo Holistic Center & Sterling Optical and issued a refund of $104 Groupon Bucks to your account. Groupon Bucks are available in your account immediately and never expire. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons. In general, we ask that you give your Groupon away as a gift (unless the Fine Print indicates otherwise) if you are no longer able to use it. But again, I understand your situation and I'm glad I could help out this time. Thanks again for using Groupon. Please let me know if there is anything else I can do for you. Regards, ******** Manager Groupon Customer Support

4/20/2015 Problems with Product/Service
4/20/2015 Delivery Issues
4/20/2015 Problems with Product/Service
4/17/2015 Advertising/Sales Issues
4/17/2015 Problems with Product/Service
4/17/2015 Problems with Product/Service
4/17/2015 Problems with Product/Service
4/17/2015 Problems with Product/Service
4/17/2015 Problems with Product/Service
4/17/2015 Problems with Product/Service
4/17/2015 Problems with Product/Service
4/17/2015 Guarantee/Warranty Issues
4/17/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: For the last 8 weeks I kept asking Groupon to unsubscribe me from their daily e-mails. I have unsubscribed using their link to their site 3 times unsucesfully. Then I wrote the request to unsubcribe in an e-mail. Their service representative responded saying that I have been unsubcribed, but the e-mails continued. Then I complained to them when they asked for feedback about the quality of their service. There was no response. I have already tried begging to them, but their e-mails keep coming. I have no outstanding business with Groupon, I just want them to forget my e-mail address. Could you help?

Desired Settlement: I just would like to stop getting their e-mails.

Business Response: Initial Business Response /* (1000, 5, 2015/04/16) */ Contact Name and Title:**********/Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi *******, Thank you for reaching back out to us through the Better Business Bureau. I have reviewed all past correspondence and I'm sorry for the trouble. Unfortunately, it looks like a technical error previously prevented your email address from successfully being unsubscribed. I have now unsubscribed your email address, and you should stop receiving Groupon promotional emails within 72 hours. If you continue to receive emails it after that time, please let me know and I will be happy to look into it further. Please keep in mind that in the future, you may receive transactional emails regarding purchases made through your account and important business announcements that could affect your rights as a customer. You may receive an email if we update our privacy statement or our terms of service. You will also receive any emails that you request in the future if you re-subscribe or if you sign up to receive email relating to a new Groupon product or service. Please let me know if you have any further questions. Regards, ********* Manager Groupon Customer Support

4/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The item was purchased on March 19th, 2015. I was emailed a tracking number for product on the 24th of March, when I attempted to track the item the shipping company told me that the tracking number did not exist. I reached out to Groupon and was told to "wait for the tracking to become live" which I did. A week later (and 4 unanswered emails sent by me to Groupon) the tracking number was still coming back as not valid. When I reached out to Groupon again they told me to wait for the item as it was simply "stuck with the shipper". I then chose to reachout to the shipping company (a third party) and ask them to look into the matter, they let me know that the tracking number had never existed and therefor was not valid. Which leads me to the conclusion that Groupon created a fake shipping number but never actually shipped the goods. In checking their website it now shows the item as "Out of Stock" so I feel as though they sold out and are giving me the runaround so they don't have to give me back my money.

Desired Settlement: I just want my money back at this point. The entire purchase was $54.42 - but $10 of that was a gift certificate.

Business Response: Initial Business Response /* (1000, 5, 2015/04/15) */ Hi ******* I am truly sorry for the experience you have had with receiving your Groupon Goods item purchased on 3/19. Of course, this is never the experience we want you to have when using Groupon. I can confirm that a refund has been issued for this order back to the original form of payment. $44.42 will be going back to your Visa ending in 9393 and $10 in Groupon Bucks has gone back to your Groupon account. Please allow up to 10 business days for the credit card refund to be reflected on your statement. The Groupon Bucks are available in your account immediately, never expire, and automatically apply to your future purchases. You can see your Groupon Bucks balance by clicking on your name in the top right corner of Groupon.com. Your Bucks will be displayed at the top of your My Groupons page. I apologize again for all of the trouble and any inconvenience this experience has caused. If there is anything else I can do, please let me know. Regards, ********** Supervisor Groupon Customer Support

4/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I apply promo code to items they are designated for it tells me promo code can not be applied it shows me a discounted price at check out but then charges full price once I look at my emailed statement this has happened 3 different times I have emailed them and asked them to fix the problem and each time they just give me groupon bucks in return for the discounted price

Desired Settlement: I just don't want other people scamed like me I would have never known the discount wasn't applied if I wouldn't have looked at my emailed statement because when I check out it tells you a different price then what you are actually charged I will no longer use there services I just want others to be aware!!

Business Response: Initial Business Response /* (1000, 5, 2015/03/31) */ Hi******** Sorry for the trouble! To use a promotional code, make sure you're clicking the option at checkout that says, "Use promotion or gift card" on the desktop site or "Enter code/gift code" on the mobile app. You'll then be able to copy the code directly from the page where you saw it and paste it into the "Gift code" field. Double-check that you've entered the promo code correctly, select the type of deal the promotion is valid for (like Local or Goods, for example), and make sure the purchase meets any requirements for the promotion. You can click directly on the banner where you saw the promotion advertised to see a list of valid deals. If a minimum purchase amount is required, the price of a single Groupon must be at or above this amount. (The code won't apply if you purchase multiple lower-priced Groupons that add up to the minimum amount.) I'm very sorry for the inconvenience with this. If you process your payment without the code applied, we are always happy to take a look at the purchase and do what we can to assist. Thanks, ******** Groupon Customer Support Initial Consumer Rebuttal /* (3000, 7, 2015/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Instead of someone looking into there actually being a possibility of a problem I am told, and have been told the same thing multipules times by this company! All of that has been done multipule times! Like I said before every time I try to get this problem fixed that is all they have to say about it! I have followed all of those steps I have made sure the products I try to use the codes with are listed under the promo code sections and it still won't work. I have asked multipules times for help with this and they keep giving the same answer. I use promo codes on other wed sites all the time i undrstand they have restrictions.I follow the ristrictions and conditions listed with the codes. I want to know why if the discount is not being applied to the items why am I shown a discounted price at check out? But then charged full price on my emailed statement? To me I feel like I am being Scamed! I'm trying to find an answer here not be treated like I don't understand how to use promo codes! Being told the same thing over and over does not fix the problem!!! Final Business Response /* (4000, 9, 2015/04/06) */ Hi******** Thanks for your feedback regarding your experience with applying promotional codes to your purchases. Again, I am very sorry for any trouble you've had in successfully making a purchase with one of our promotional codes. Please let me know if you have any further questions. Regards, ******* Groupon Customer Support

4/17/2015 Advertising/Sales Issues
4/16/2015 Advertising/Sales Issues
4/14/2015 Problems with Product/Service
4/14/2015 Problems with Product/Service
4/14/2015 Problems with Product/Service
4/14/2015 Guarantee/Warranty Issues
4/14/2015 Problems with Product/Service
4/14/2015 Problems with Product/Service
4/14/2015 Advertising/Sales Issues
4/14/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I received a call from my credit card company asking if I had authorized a charge of over $800 to my credit card. They said they had declined it until they heard from me, and they said the merchant was Groupon. I stated that I had not authorized this, so they cancelled my credit card and issued me a new one. I then tried logging into my Groupon account, and it said my password *** wrong. When I requested a new password, they sent me an email stating that I had no account with them. I looked back through my emails and saw they had sent me one on March 10th stating that I had requested to change my Groupon account to a new email address, which I did not. I contacted Groupon through their online support system and told them what had happened; how they had allowed somebody to access my Groupon account and attempt a charge with my card. Somebody named ******* stated that in order to investigate my complaint further, they would need a lot of personal information, such as the last four digits of my stolen credit card, the expiration date of the card, my billing address, and my name as it appeared on the card. After providing what they asked for, I received a new email from somebody named******** that said they were sorry and had reactivated my account under the fraudster's email address of ******@yandex.com. This frightens me, because it means they've probably sent an email to the fraudster letting them know they are now free to try to make purchases on my Groupon account once again. I want this stopped immediately!

Desired Settlement: Since Groupon cannot be trusted with my personal information, I want this account to be permanently closed. I also want to know what they can do about the possible damage they have caused by letting the fraudster have access to so much of my personal information. I am also thinking about going to the media so that they can warn others about this!

Business Response: Initial Business Response /* (1000, 5, 2015/03/26) */ Contact Name and Title:******** Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi *********, I am so sorry for the trouble. At this time, I have reviewed past correspondence we've had with you directly and it appears we were able to correct the errors. If you would still like us to delete your account, please let us know! We are very sorry for the inconvenience and we appreciate your patience. Regards, ******* M. Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 7, 2015/03/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) What has been done to resolve the breach in your security so that I or others would not have our info stolen from your server again? I no longer feel safe using your site. I will ask again that you terminate my account. Final Business Response /* (4000, 9, 2015/04/02) */ Hi *********, I have deleted your account. Please let me know if I can be of further assistance or if you have any questions. Regards, ********* Manager Groupon Customer Support

4/13/2015 Problems with Product/Service
4/13/2015 Problems with Product/Service
4/13/2015 Problems with Product/Service
4/13/2015 Problems with Product/Service
4/13/2015 Problems with Product/Service
4/10/2015 Guarantee/Warranty Issues
4/10/2015 Delivery Issues
4/10/2015 Problems with Product/Service
4/10/2015 Problems with Product/Service
4/10/2015 Problems with Product/Service
4/10/2015 Problems with Product/Service
4/10/2015 Problems with Product/Service
4/10/2015 Problems with Product/Service
4/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Groupon is not helping at all. They are supposed to call the salon if anything. This is the rules that they have on the voucher: The Rules These are the restrictions that apply to every Groupon voucher (unless the Fine Print specifies an exception) Value of the Groupon Voucher This voucher has two separate values: (a) the amount paid; and (b) the promotional value. The amount paid will never expire and may be applied toward any goods or services offered by the merchant if the original goods or services specified on the voucher are no longer available. The promotional value is the additional value beyond the amount paid, and it will expire on the expiration date above (unless prohibited by law). Redemption Redeemable only at**************** and ******* for the goods or services listed above. Not redeemable for cash (unless required by law). Doesn't cover tax or gratuity. Promotional value can't be combined with other offers. Not reloadable. Unauthorized reproduction, resale, modification, or trade prohibited.**************** and ******* is the issuer of this voucher, provides all goods and services for which it may be redeemed, and is solely responsible for any damages or injuries resulting from the use or consumption of such goods or services. Purchase, use, or acceptance of this voucher constitutes acceptance of these terms. This voucher is transferable. For more information, visit http://gr.pn/deal-terms

Desired Settlement: I am seeking for $119.

Business Response: Initial Business Response /* (1000, 5, 2015/03/28) */ Contact Name and Title:******** Manager Contact Phone: ************ Contact Email: ******************* Hi ******, Thank you so much for your patience. I just want to let you know that we haven't forgotten about this issue! We are still working hard to find a resolution and will be in touch again soon with more details. In the meantime, if you need anything else, please do not hesitate to let me know. Regards, ******* M Manager Groupon Customer Support

4/10/2015 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: I emailed and called Groupon MANY times to no avail. I contacted the coffee company as well and they offered NO service as well. Told me to call Groupon

Desired Settlement: I would like a full refund. I can return the capsules (no cost to me). I would also like a written document saying IF my machine is permanently damaged, they will pay for the repairs.

Business Response: Initial Business Response /* (1000, 5, 2015/03/28) */ Contact Name and Title: ******* Contact Phone: (XXX) XXX-XXXX Contact Email:******************** Sorry for any inconvenience. I wasn't able to find your purchase using this email address. Could you have used an account associated with another email address to make the purchase? I can definitely find any Groupons that you have been charged for; I'll just need a little more information. Could you please provide as much of the following information as possible? (Please be sure to provide this information above the reply line in this email) The last four digits of the credit card that was charged The date of the charge The cardholder name The name of the business that was featured The city from which it was purchased The total price paid Any other email addresses you may have used Please keep in mind that this is a public forum when considering what information to share. If you have the email address of that account that was used to make a purchase that is all we need to locate your account. Once I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue. Thanks for your patience! I look forward to helping you further. Regards, ******* Groupon Customer Support

4/10/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have made over 100 calls to ************" to set up their required initial appointment. They WILL NOT ANSWER the phone. They will not return my calls when I leave messages. My 90 day GROUPON is about to expire. I tried to contact GROUPON to inform them that "Barre" does not answer, therefor they do not honor their coupon commitment. But GROUPON fails to answer! I also left messages on the GROUPON website. I tried calling them and I have been on hold listening to torturous, repetitive weird music for 2 hours, but GROUPON fails to take the call. It is now 2 hours and 15 minutes and I am still listening to that music and they still won't pick up the phone. (I even had to recharge my phone). GROUPON is not reachable. No one answers a phone anymore. I want my money back and an apology. I hope you can follow this complaint. I have a vision disability and have difficulty looking at and reading the computer screen to proofread. Thank you.

Desired Settlement: I would like a refund and a generous credit for the hours and hours I have wasted and stressed out over this. This is wrong in every way. If GROUPON advertises an unattainable service, takes a person's money, and then refuses to talk to you when you try to tell them of a problem, they should be penalized. This is not fair to customers who put faith in a company that doesn't follow through. A customer should not have to try for 90 days to activate and use a purchased voucher and endure and hours and hours of aggravation on top of it. The 90 day GROUPON I purchased expires in two days. Yes, I have been trying to reach ****** ****** for almost 90 days!

Business Response: Initial Business Response /* (1000, 5, 2015/04/08) */ Contact Name and Title:*********** Manager Contact Phone: (XXX) XXX-XXXX Contact Email: *******@groupon.com **** and I spoke on the phone on Friday, April 3rd. I had issued her refund back to her credit card for the Groupon listed above and **** was able to express her frustrations and disappointment with how this issue was handled.

4/9/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The Groupon check was returned/refused by your bank. It has put us in an embarassing situation with our bank and creditors. Groupon just, tells me that their AP dept. Is looking into it. We are facing ridiculous overdraft fees because of this. Groupon has yet to contact me for any updates, if I don't call there is no communication, not even email responses. I'm ready to got to the next level as I'm being ignored and supposedly there is no department head for escalation of my complaint. I can only work with my mgr., who has not given me one update.

Desired Settlement: We want the funds earned, cost of overdraft fees IMMEDIATELY and a letter of apology for the situation.

4/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a Nikon D3300 and they were supposed to apply the coupon code for $40 off, but they didn't, so the total ended up being 427.98 after tax. I contacted Customer service, and they gave me $40 back in Groupon Bucks (not cash, like I asked, but I let that slide at the time). I then asked for my correlated tax percentage also refunded in conjunction with the refunded base. They have gone back and forth with me in a total misunderstanding and have made little effort to try to understand the issue, although I explain it clearly every time.

Desired Settlement: 1. I would like the remaining Groupon Bucks refunded to me in cash. 2. I would like the correlated tax from the original purchase refunded to me in cash as well.

Business Response: Initial Business Response /* (1000, 5, 2015/04/02) */ Contact Name and Title: ********** Contact Phone: (XXX) XXX-XXXX Contact Email: ******************* Hi ****, Sorry for the trouble! Since your purchase has already processed, we're unable to retroactively apply the credit to that transaction. Unfortunately we are not able to issue the difference back to your credit card. It also looks like you have used the credit already on other purchases, so adding this back to your card is really not possible. As a previous rep explained, tax is calculated before the promo is taken off, so there is not a difference in the tax amount. However, I do understand all the trouble you had with this order and dealing with customer service, so I've added an additional $10 in Groupon credit to your account for the trouble. I'm very sorry for the inconvenience. Please let me know if you have further questions. Regards, ********** Manager Groupon Customer Support

4/8/2015 Problems with Product/Service
4/8/2015 Guarantee/Warranty Issues
4/8/2015 Billing/Collection Issues
4/8/2015 Problems with Product/Service
4/8/2015 Problems with Product/Service
4/7/2015 Problems with Product/Service
4/7/2015 Advertising/Sales Issues
4/6/2015 Advertising/Sales Issues
4/6/2015 Problems with Product/Service
4/6/2015 Problems with Product/Service
4/6/2015 Billing/Collection Issues
4/6/2015 Advertising/Sales Issues
4/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: i tried talking to customer service, the person i chatted with today 3/18/15 ******** was polite but said neither she or her supervisor could issue me a refund since its been a long time. i tried explaining that i at least wanted credit because i dont have any intention of using that voucher anymore and i explained i was relying in their advertising when i purchased this voucher, it stated that if i didnt use it they would automatically issue a refund.

Desired Settlement: for the inconvinience im asking for $100 credit. im a reasonable person so $100 in groupon credit will do. not much to ask for.

Business Response: Initial Business Response /* (1000, 5, 2015/03/23) */ Contact Name and Title: manager Contact Phone: (XXX) XXX-XXXX Contact Email: *******@groupon.com Sorry for the trouble. However, we're not able to issue a refund for your expired voucher. Fortunately, even after the promotional value expires, the Groupon is still worth the amount you paid for it, in accordance with Groupon's terms of service. For example, if you paid $10 for a $20 Groupon, after expiration that Groupon should still be worth $10 toward the products or services originally offered in the deal. To review the details and Fine Print of an expired Groupon, please sign into your account at www.groupon.com/mygroupons and scroll down to the section labeled "Credit Vouchers," where your most recently expired Groupons will be visible. You can see the full list by selecting "Credit Vouchers" from the menu next to "Show." All the businesses we feature understand that the purchase value of your Groupon never expires.

4/6/2015 Problems with Product/Service
4/6/2015 Guarantee/Warranty Issues
4/3/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a concert ticket for ************* performance on 03/06/2015 in Seattle, WA on 03/08/2015. The address provided on the voucher was******************************. When I arrived to the venue The Showbox), it was closed. I researched on the internet to verify she would be preforming that evening in Seattle. When I did a search into google, the venue of Showbox Sobo is what populated with the address of********************************* I then went to the correct venue and stood in line for an hours and missed the show. Not to mention having to pay $23.00 parking at the incorrect venue the $10.00 parking at the correct address. I have contacted Groupon numerous times and have been refused a refund each and every time. Being a loyal customer for years and providing multiple business purchases from family and friends, I would have never thought Groupon would have such poor customer service. A lady by the name of ****** from the Customer Service Support team hasdenied giving me the opportunity to escalate the issue above her position and in so many words has basically said I am lying about the issue, regardless of the fact that I have provided multiple screen shots of websites stating the correct address and have confirmed with the correct venue of the concert that the show was held there.

Desired Settlement: I would just like a refund for the $52.00 for the voucher.

Business Response: Initial Business Response /* (1000, 5, 2015/03/21) */ Contact Name and Title: ******* Manager Contact Phone: ************ Contact Email: ******************* Hi ******, I am so sorry for the trouble with this purchase. At this time, I have reviewed past correspondence we've had with you directly and typically, after the day of your purchase, we are only able to issue refunds if the event has been canceled or rescheduled for a date that doesn't work for you. However, because of the confusion regarding the address and your supplied screenshots, I am able to make an exception and cancel your purchase. I've just canceled this order and issued $52 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons. Please note that in the future you can only change, update, or cancel your order on the day of your purchase in the "My Groupons" section of your account. If you have any further questions, please let me know. We are very sorry for the trouble and I appreciate your patience and understanding. Regards, ******* M Manager Groupon Customer Support

4/3/2015 Advertising/Sales Issues
4/3/2015 Problems with Product/Service
4/3/2015 Delivery Issues
4/3/2015 Problems with Product/Service
4/2/2015 Problems with Product/Service
4/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a car extension cord male end plugs to cigarette lighterand female end you can plug a device such as cell phone raido etc emailed groupon and made it clear i'm. In the hospital and have no means of a printer for a return label there reply to me everytime is to print it out or buy a new onethey sent me a incomplelte product the web site discription clearly shows a device plugged in. They just need to send me a new one and a return label and they cllaim that can't so i am stuck with a product that i can use

Desired Settlement: Return label for there item tobe returned and for them to send a replacement

Business Response: Initial Business Response /* (1000, 8, 2015/03/18) */ Contact Name and Title:*********** Manager Contact Phone: (XXX) XXX-XXXX Contact Email: *******@groupon.com Hi ******, I apologize for the frustration. This is definitely not the experience we want our customers to have. In looking into your issue, I see that we issued you a full refund of $13.65 back to your Visa card ending in **** on 3/08/15 for this item. Please allow 7 - 10 business days to see this reflected on your credit card statement. I'm sorry that we are unable to offer you an exchange or a replacement at this time. Please let me know if you have any additional questions. Regards, ********** Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 10, 2015/03/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) They totally ignored the problem the sent me a extension cord that was supposed to have a male and a female end the sent one without a female end the now have the same item that specific say male and female there quick way to get out of the issue is to just refund money I wanted the item they could of easily just send it back out Final Business Response /* (4000, 14, 2015/04/02) */ Hi ******, I'm sorry to hear that you are in the hospital and unable to print a return label. Since we have already issued you a refund for this item on 3/18/15 back on to your credit card ending in ****, you can simply discard the product. Unfortunately, we do not have any replacements to send to you at this time. I'm truly sorry for any frustration and disappointment this has caused. Regards, ********** Manager Groupon Customer Support

3/31/2015 Advertising/Sales Issues
3/31/2015 Problems with Product/Service
3/30/2015 Problems with Product/Service
3/30/2015 Problems with Product/Service
3/30/2015 Advertising/Sales Issues
3/30/2015 Problems with Product/Service
3/30/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Purchased a 14K Solid Gold Cross Pendant with Chain Necklace on November 27th, 2014. The chain and pendant are both tarnished beyond use. In fact it has turned my son's neck a hue of black, the school nurse advised me to have him not wear it. I took it to a jeweler they stated it was an alloy mixture of bronze and copper, certainly not solid gold, maybe plated but not solid. Within minutes of the purchase, I did email Groupon asking to cancel the order and issue a refund. I had not received any response back from Groupon until I received a notice with a tracking number that the item has been shipped. I was livid because they ignored my email and sent the item despite my request minutes after placing the order. When I called Groupon upon receiving the shipping notification, they told me that I would have to incur the expense to ship it back, but I explained to them my email went unanswered. They should have cancelled the order days before it was shipped. Groupon blatantly ignored my request to cancel the order hoping I wouldn't want to pay the shipping cost thus not return it. I took a leap of faith despite my intuition that the 14K Solid Gold Cross Pendant with Chain Necklace was of quality material. In fact, I haven't up to this point had a bad experience and indeed I was reluctant to pay for return shipping when Groupon refused my initial request to refund my payment and keep their fake gold. I have not since bought anything from Groupon. That is within weeks of the purchase my son's neck began to turn black. My wife thanks to her constant reminder did I finally take the time to make a complaint. As I know $50.00 is no small money; we work hard and wanted our son upon completing his Confirmation have a symbol of his faith so he can be proud of his achievement. He did, we did, but it, but the 14K Solid Gold Cross Pendant with Chain Necklace now hangs on a nail in the hallway adjacent to the front door as a daily reminder of the misfortune bestowed upon my son.

Desired Settlement: Firstly a written apology would be in order for not responding to the original email within minutes after purchasing the item asking to cancel and issue a refund. Secondly my son should be sent in it's replacement immediately, a real solid gold 14K necklace as a show of good faith that Groupon didn't due it's due diligence when allowing a seller to commerce in fake gold, making claims otherwise to the fact, but in the spirit of capitalism trust vendors until proven otherwise is acceptable, but Groupon is ultimately responsible to guarantee the goods sold in so far as it is accurate in both claim and representation per the purchase agreement. Otherwise a refund would be on point and expected without hesitation and delay; also what of the inconvenience to both me and my family as well as my time spent trying to resolve this most indifferent ordeal? Albeit a follow up within 24 hours after the purchase could have prevented this by ensuing quality control in every aspect of customer service but missed on all points to say the least.

Business Response: Initial Business Response /* (1000, 5, 2015/03/12) */ Contact Name and Title: ******* Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi ****, I am so sorry for the trouble with this purchase. At this time, I have reviewed past correspondence we've had with you directly and we did email a prepaid return label. Normally we don't accept returns past our 14 day return window but we wanted to do the right thing and try our best to resolve this issue. The label you were sent is prepaid so you will not be charged anything when you bring the package to the USPS to send back. Once we receive the item, a full refund back to the original method of payment will be issued. You can also keep an eye on your return through the "My Groupons" section on your account. We are very sorry for all this and truly hope we are able to redeem ourselves in the future. I appreciate your patience and understanding and please let us know if there is anything more we can do. Regards, ******* M. Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 7, 2015/03/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) It does nothing to address the inconvenience caused to me and my son. The refund should have come hours after the initial purchase. Shame on Groupon, neither I nor any member of my family will purchase from Groupon again. Final Business Response /* (4000, 9, 2015/03/17) */ Hi ****, I apologize for any inconvenience and we appreciate you taking the time to share your experience with us. I'll make sure that your feedback is communicated to the right people who can address your concerns directly with the business. We want to do everything we can to keep our customers coming back and we're very sorry for letting you down. Please let me know if there's anything else I can do to help. Regards, ******* M Manager Groupon Customer Support

3/30/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I placed an order for a dell xe2 pc through groupon and delivery from dell. After having issues placing the order originallly I contacted them and was assured everything was fine. Upon checking today it says that there is a problem and the order wouldn't be honored. They say they don't know why but their stock numbers from dell don't match. The funny thing is is that fell still has the item in stock but groupon claims that not at the discount groups price and that I can purchase at full price from them if I like. So it is not they don't have the product, just a claim that they over advertised. Pretty sure this is false advertising on their part. They refuse to honor the proce that they have already billed my card. This is not the first time either. The last time I purchased a groupon the vendor wouldn't follow through and grouoin wouldn't make good on it either. It is still listed on groupon and they wouldn't refund or honor it. If this doesn't help them I may consider legal action

Desired Settlement: Honor the purchase. If you are advertising something to get me on the page then honor the sale. You are getting me to the page with lies and not following up. If sell still has in stock then you need to deal with the supplier and honor the sale

Business Response: Initial Business Response /* (1000, 5, 2015/03/12) */ Contact Name and Title: ******* Manager Contact Phone: XXX-XXX-XXXX Contact Email: *******@groupon.com Hi *****, I'm so sorry for the trouble. Our Groupon Goods deals draw from a very limited supply which is only available for a short time. The hourglass under the "Buy" button indicates how much time is left to purchase the deal, and a "Limited quantity available" message will appear when we're close to selling out. Because we are only able to acquire a limited inventory of each product, additional stock is not available for sale. While the manufacturer may have access to more of that item, we unfortunately do not. I hope this helps explain the situation. Please let me know if you have any additional questions. Regards, ********* Manager Groupon Customer Support Initial Consumer Rebuttal /* (3000, 7, 2015/03/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) There are multiple issues and mistruths as told in the response. I have a response from the vendor of the items. They simply decided to not honor the sales due to groupon not listing their items correctly. I have such email in my possession currently and it will be forwarded to the proper parties if needed. It was not a supply issue as groupon states. This is also not the first time this has happened. I have been mislead from the beginning regarding this. Also, even though I was told on the 28th that a refund had been issued, it was only two days ago that the refund process was even set into motion on their end. Add another 10 days on and they will have had my money for almost a month. This is yet another lie on their part. They have since this time removed all access for me from my existing groupons on their site, one of which I have yet to redeem and is about to expire. If this happens I will be forced to take legal action against this company as well as file with the state Attorney Generals office. They defraud customers and bring them to their site with false advertising and then bait and switch for higher priced merchandise Final Business Response /* (4000, 9, 2015/03/17) */ Hi *****, I'm very sorry for the continued trouble with your order. When we featured this item, we had reached a point where we no longer had the stock to deliver orders in a timely fashion. Because of this shortage, we canceled and refunded the orders we couldn't deliver. If we happen to offer the same product again, it is because we have received additional inventory, possibly from entirely different manufacturers or distributors. Your refund was successfully processed on our end on 3/12. This means that the money was been sent back to your bank, regardless of your account status or if you have a new card number. Once your bank receives the money, they attempt to deposit the money into your account. We do say this could take up to 7-10 business days and that wait is on the end of the bank or financial institution. As soon as you receive a refund confirmation email, the funds have been released on our end. I am very sorry for the frustration but what you are asking is simply something we're unable to honor. If there was more we could do to make this right, we would absolutely do it. Please let me know if there's anything else we can help with. Thank you for your understanding. Regards, ********* Manager Groupon Customer Support

3/30/2015 Advertising/Sales Issues
3/30/2015 Problems with Product/Service
3/30/2015 Problems with Product/Service
3/30/2015 Guarantee/Warranty Issues
3/27/2015 Billing/Collection Issues
3/27/2015 Delivery Issues
3/27/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: had been to best chinese body work last month for same service fot reflex with a living social deal - buiness was called green forest spa- but its same address and same business- but the service was terrible- the masseuse was not lcensed and massage was very weak- the massage room was behind or few ft from entrance- owner was yelling with her husband and door slammng shut- very poor environment for massage and relxation and overpriced pad $37 not worth $0 do not want to ever go back but fooled by different buiness name best chinese bodywork- expect full refund- trying to call and on hold very long time

Desired Settlement: full refund groupon needs to explian tax s varable and not lat rate as some business think they can charge $5 or $10 whatever extra $ they can get from customer and tpping is optional- if service is poor i wont and not oblgated to leave tip

Business Response: Initial Business Response /* (1000, 5, 2015/03/15) */ Hi Susan, So sorry for the troubling experience. Sorry for any trouble! Your refund processed successfully on 3/14/2015. It should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement. Unfortunately, we're unable to expedite this process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status. I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions. Regards, Groupon Customer Support

3/27/2015 Guarantee/Warranty Issues
3/27/2015 Delivery Issues
3/27/2015 Problems with Product/Service
3/27/2015 Problems with Product/Service
3/27/2015 Problems with Product/Service
3/26/2015 Problems with Product/Service
3/26/2015 Problems with Product/Service
3/24/2015 Problems with Product/Service
3/24/2015 Problems with Product/Service
3/24/2015 Problems with Product/Service
3/24/2015 Problems with Product/Service
3/24/2015 Guarantee/Warranty Issues
3/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I requested a credit for one of the