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BBB Accredited Business since

Groupon, Inc.

Phone: (888) 664-4482 Fax: (312) 784-4375 View Additional Phone Numbers 600 W Chicago Ave Ste 400, Chicago, IL 60654 http://www.groupon.com



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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Groupon, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Groupon, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2835 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2835 complaints closed with BBB in last 3 years | 1176 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 435
Billing/Collection Issues 178
Delivery Issues 179
Guarantee/Warranty Issues 195
Problems with Product/Service 1846
Total Closed Complaints 2835

Customer Reviews Summary Read customer reviews

163 Customer Reviews on Groupon, Inc.
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 4
Negative Experience 155
Total Customer Reviews 163

Additional Information

BBB file opened: September 24, 2009 Business started: 12/01/2006 in IL Business started locally: 12/01/2006 Business incorporated 01/16/2008 in IL
Type of Entity

Corporation

Business Management
Mr. Chris Purpura, Director of Customer Service
Contact Information
Principal: Mr. Chris Purpura, Director of Customer Service
Business Category

Coupon Book Promotions Business Services - General Internet Selling Services All Other Publishers (NAICS: 511199)


Customer Review Rating plus BBB Rating Summary

Groupon, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 600 W Chicago Ave Ste 400

    Chicago, IL 60654 (877) 788-7858 (888) 664-4482

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/29/2016 Problems with Product/Service
7/29/2016 Problems with Product/Service
7/29/2016 Problems with Product/Service
7/29/2016 Problems with Product/Service
7/29/2016 Billing/Collection Issues
7/29/2016 Problems with Product/Service
7/26/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I've used groupon for years, my account was deactivated about 3 months ago which i was told would be resolved by an account specialist the first time I called May 22nd. May 31st I called to follow up and similar answer was given. I called again June 3rd and June 10th and still no resolution. I have tried contacting them via social media and email to no avail. There is almost $40 in credit on said account, a pair of concert tickets i won't be able to use and a few other unused purchases from their company which all in all would amount to about a hundred dollars.

Desired Settlement: Refund everything and contact me by phone at *** ******* or by email at *************************

Business Response:

Hello *********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

Regarding your complaint: The purchase was flagged by our site's internal security to be further reviewed before it would be processed successfully. I sincerely apologize for the delayed resolution here but I assure you this process is in place only for our customer's protection as we take security, and customer's payment security specifically, very seriously.

This matter is currently still being investigated and once one of our Account Specialists has reviewed all of the purchase information and details, they will follow up with you in a separate email laying out the steps forward.

Thank you for your understanding.

Regards,

***** *
Manager
Groupon Customer Support

Business Response:

Hey *********

I know you most recently worked with **** who mentioned that your account as being reviewed.

Please look for a followup response from that same thread (Ticket # ********* within the next 48 hrs.

I've placed an internal request to have this situation investigated in an expedited way and I'm so sorry for the delay.

If you have any additional questions, please reply to the last email you received from **** and we'll have your concerns addressed in the same thread.

Thank you,

****** **

Manager

Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *********

7/26/2016 Advertising/Sales Issues
7/26/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I cancelled an order after I accidentally hit the order button received the email that said your transaction failed to go thru.. then 3 days later I received an email saying we were able to process your order today... I called them and Saud I didn't order that item!!! They said oh... no refunds you can give as gift... I said no I don't want it I didn't purchase it... I didn't give you permission to charge me... they said oh .. no refund... I want my money back!!!

Desired Settlement: I want my money back.

Business Response: Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I responded to you a moment ago via email from *******************.

Regarding your complaint: I've issued a full refund to your credit card for the order. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

************* **
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *************

7/26/2016 Problems with Product/Service
7/26/2016 Problems with Product/Service
7/26/2016 Problems with Product/Service
7/26/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Per the terms of the agreement a deal can be paused with phone verification. The verification happened and the deal was not paused.. causing us to lose money, Later when trying to cancel, per the agreement their is a 7 day period, it has been almost 11 days and the deal is still live, causing us to lose money. The merchant "specialist" has been shady and uncommunicative at times.

Desired Settlement: We would like or money back for the share of 50 groupons sold without our permission.

Business Response:

Hello *****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from********************

Regarding your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

**** **
Manager
Groupon Customer Support

7/25/2016 Problems with Product/Service | Complaint Details Unavailable
7/25/2016 Problems with Product/Service
7/25/2016 Problems with Product/Service
7/24/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a necklace from this website 03/27/2016+, received the necklace 04/01/2016 and wore it up until 07/08/2016 when it broke. I was adjusting my seat belt and my finger came in contact with the necklace and it simply popped at the links to wear it is not unwearable. Upon inspecting the necklace after wearing, I noticed a "GS" stamped on the opposite side of another stamp on the clasp marked "10k." After researching, I found out that "GS" actually means "gold shell" or "gold plated." This necklace is NOT real gold. This necklace was advertised on their site as 10k solid gold, not gold plated or gold shell. I contacted groupon who states (on their website) that since it is out of their 14 day return period timeframe, that customers can try to contact the actual vendor to inquire about warranty. I contacted them 3 times regarding this and have not been given an answer on how to contact this vendor.

Desired Settlement: I'd either like to be refunded for my money because of their false advertisement OR given a groupon credit on the account associated with this purchase to use on anything on their site, so that I may search for a real necklace as a replacement. Thank you.

Business Response:

Hello *****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from********************

Regarding your complaint: I've sent you a prepaid return mailing label to your email address. Please return the product and we'll process a full refund upon the receipt of your return.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******** *
Manager
Groupon Customer Support

7/24/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased 3 shirts from Groupon on 6/10/16 where my credit card was immediately card post-submission of my order for over $80 in total. I had no issues with the fee for the shirts or the time I was informed I would have to wait to receive them (supposed to ship 2 days after order). Two weeks after my card was charged for this order, I still had not received my items and reached out to Groupon regarding the matter, where I learned that my order was still not "processed" in their system. I was then repeatedly told by customer service representatives from Groupon that they were "looking into things" and they would get back to me with a resolution, only to have more time go by without any response. On 6/22/16 I asked Groupon to refund my money because they were not giving me a clear answer as to what was happening with my order while continuing to hold onto my money. I was told that I would be issued a refund within 10 business days. Unsurprisingly, I did not receive that refund and still have not received it and we are past the 10 business day timeline. I called Groupon today to discuss this issue (my initial call was put on hold for almost 10 minutes before the call was disconnected on their end) and spoke with a customer service representative who was very difficult to understand (poor phone connection on their end and very strong accent). It was obvious that she was following a script in her meaningless apologies for my inconvenience and it was infuriating that she was doing nothing to provide me with an explanation as to what happened. In my field of work, I would never take money from a client and then not complete the work that was promised and I find it disgusting that Groupon feels entitled to do so without the need to provide an explanation. I am concerned this is happening to more customers and that this business needs to be investigated for possible fraud and illegal business transactions.

Desired Settlement: While part of my issue here is about the money, I am also incredibly concerned by the business actions and lack of accountability taken by Groupon. I think consumers deserve a better experience from such a financially successful company and I would like the BBB to look into this business to ensure that all expectations and requirements of businesses within the U.S. are met. I think Groupon should be held accountable and should not be able to take money from consumers and not provide items purchased with no genuine explanation. I do not feel their rating with the BBB is appropriate per my experience and wonder how many other consumers have had similar experiences.

Business Response:

Hello ****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from********************

Regarding your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

**** **
Manager
Groupon Customer Support

7/24/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On July 7th 2016 I purchased 8 tickets to the ****** ****** Concert in California. Groupon advised that tickets would be available within 48 hours after purchase of the tickets. On July 9th this deal ended. On July 11th there were still no tickets available. I purchased these tickets prior to making a trip to California with family and because tickets were not available as promised we had to postpone for 1 day. On July 12th tickets were still not available. I contacted groupon support- Request # ******** advising that tickets may not be available until the following day. Again we postponed until the morning of the 13th. Still no tickets. We ended up leaving on our trip and the tickets did not become available as promised by Groupon. I contacted Groupon 2 x with no resolution with the reference #.

Desired Settlement: I am seeking a refund of the total cost of these tickets as I was not able to go due to Groupon not fulfilling there promise. The total cost was $280. Thanks, ******* ******

Business Response: Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint: Sorry for any inconvenience. I wasn't able to find your purchase using this email address. Could you have used an account associated with another email address to make the purchase?

I can definitely find any Groupons that you have been charged for; I'll just need a little more information. Could you please provide as much of the following information as possible?

(Please be sure to provide this information above the reply line in this email)
• The last four digits of the credit card that was charged
• The date of the charge 
• The cardholder name
• The name of the business that was featured 
• The city from which it was purchased 
• The total price paid
• Any other email addresses you may have used

Once I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.

Thanks for your patience! I look forward to helping you further.

Regards,

***** *
Manager
Groupon Customer Suppo

Consumer Response:


Better Business Bureau:

I sent further information to Groupon per there request. A copy is listed below. This complaint is ongoing.

 

Thank you for your reply. Here is the information you requested:
CC # Last ** ****
Purchase date- 7/7/16
Cardholder name- ******* ******
Name of business featured-? ****** ****** Concert
The city from which it was purchased- Portland OR
Total Price Paid- $280.00
Email for purchase- **************************
Thanks and i hope we can resolve this soon.
*******

7/23/2016 Problems with Product/Service
7/22/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: ON 7/2/2016, I WAS SOLICITED an offer thru groupon.com's website, offering a $22 family of four package, to ******* junction, in Fairfield, nj. I packed my family to go for a day of fun. The ******* junction's website said that they were opened from 10am-6pm on sat july 2nd. After getting there, I came to discover that the place was closed, as a matter of fact the whole building looked vacated. I called the ******* junctions business hotline and got the voicemail. This was a very deceptive practice, I feel on groupon.coms part, because they kept stressing that this was a limited time offer and it was first come first serve. I feel as if this was a scam. I wasted time and gas money, and wound up taking my family to ***** * ******* about 15 miles away from ******* junction. Don't advertise things that you cant promise.

Desired Settlement: AN APOLOGY AND SOME KIND OF REFUND OR CREDIT OR GIFT CARD FROM GROUPON.COM

Business Response:

Hello *********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: Sorry for any inconvenience. I wasn't able to find your purchase using this email address. Could you have used an account associated with another email address to make the purchase?

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** *
Manager
Groupon Customer Support

7/22/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: i ordered some perfume on the first because the site said two day shipping today is the ninth and i have still not received the perfume it was a birthday present needed by the 7th and caused me not to have the present on the birthday i contacted groupon and all they said was sorry its on its way not trying to resolve the problem none whatsoever

Desired Settlement: i want the product i paid for as well as compensation for the lack of service i have received

Business Response: Hello *****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint: I just checked the tracking information for your order and fortunately, it looks like it was already delivered! Hopefully you're already enjoying your purchase, but please let me know if you need help with anything else. 

To help make up for the delay, I have issued $10 in Groupon Bucks.  These Bucks will automatically apply towards your next purchase and you can check this balance by logging into the "My Groupons" section of your account.

I’ve provided more information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

7/22/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Purchased a ********* ******* Pro 2 through Groupon from their website and have only had it about 90 days as of tomorrow. The ******* quit charging and am getting a message that a battery can not be found so I went on my phone and did a chat whith customer service at about 2am on 7-9-2016 and she said the purchase was from a third party which I did not know and she got a little snooty and I mentioned that I had a problem when I ordered the ******* and was suppose to have a credit on the account that I have not seen yet and she ended our chat abruptly before we were done and I need to return the ******* pro 2 cause it is not working !!!!!!!!!!!!

Desired Settlement: I want Groupon to honor their product that they are selling on their website and something like the ******* pro 2 should last longer than 90 days !!!! And when I was having problems with my order I was told that they would issue a credit on my account that I can use on a future order but I have not seen that show up yet and with this bad experience I am not sure I even want to do business with Groupon because last nights customer service just proved that they do no not have any good customer service people working with them !!!! The only other option I would except would be if they upgraded the ******* Pro 2 that I currently have to a newer model with more storage at no extra charge.......................

Business Response:

Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: I'm very sorry for the trouble you had with your item. It's never the experience we want you to have.

The warranty for this item was provided through a third party, and their contact information should have been included within the original packaging. Unfortunately, the warranty would have expired on 7/7/16 as the item was delivered on 4/8/16. After 90 days, honoring the warranty would be at the discretion of the provider. You are welcome to contact them at **************************

In the event that they are not able to assist with the warranty, I have also attached a pre-paid return mailing label so you can return the item to Groupon. Most Groupon Goods are only returnable within 14 days of receipt, however, we are able to make a one time exception in this case. While we can't offer replacements through Groupon, if you return the item you will receive a full refund.

Regarding the credit, I checked your account and can confirm you were issued $30 credit on 4/17/16.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** **
Manager
Groupon Customer Support

7/22/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a coupon for an exterior detailing service they claimed had a $200 value. I paid them $100 for the coupon. I called to make an appointment with the detailing shop and they told me that I was going to get a "scaled down" version of the service because I had a coupon from Groupon. I emailed groupon and they claimed they talked to the owners and had worked everything out. I took my car in for the service and received less services than what they offered for $200. If Groupon is advertising the product I purchase from them as having a value of $200, then I should get something that has a value of $200. Instead, I got service that wasn't even worth the $100 I gave Groupon.

Desired Settlement: I want a 50% refund of my money. They offered me $15 in Groupon Credit, but I have no desire to do business with this company ever again.

Business Response: Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint: Sorry for any trouble! Your refund was actually processed successfully on 7/10/16 to the card ending in ***** It should appear on your statement as a refund from Groupon, Inc.

Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.

Unfortunately, we're unable to expedite this process.  If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

**** **
Manager
Groupon Customer Support

7/21/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I was researching vacation packages on Groupon either Thurs 6/30 or Fri 7/1. I searched several deals but I did not choose/select any of the deals. My credit card is on file on the Groupon website. I never even noticed that I had been charges until I checked my bank account yesterday 7/6/16. I was so upset to see that they had debited $497.42 out of my account. I never received a confirmation email of the so-called purchase. I contacted Groupon and I have spent over a total of 2 hrs trying to get a refund for this purchase I did not authorize. I was transferred to their Getaways department for them to resolve the better but to no avail. I was finally told I should receive a call back, which I have never received. I was a fan of "Groupon" but this incident has definitely changed my mind. I have since removed my credit card number off of the Groupon website. I would like a "we're sorry" email or call and the full amount of my money credited to my account ASAP!

Desired Settlement: Total refund ASAP

Business Response:

Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint:

I'm going to loop in a Getaways specialist to review your case for further consideration.

Please stay tuned for an update via email.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* **
Manager
Groupon Customer Support

Business Response: Hi *******

I tried to give you a call earlier at ************* and unfortunately, I was unable to reach you. 

I'm sorry for the inconvenience, but we are only authorized to issue a refund to the credit card record that was used for the original purchase. If the card used for the purchase is associated with a closed account, no need to worry! Your bank should automatically reroute the funds to your active account, and it should appear on your bank statement within 10 business days. 

At this point, your refund was successfully processed on our end. This means that the money has been sent back to your bank, regardless of your account status or if you have a new card number. 

Once your bank receives the money, they will attempt to deposit the money into your account. You can contact their claims department to locate this refund. 

If the bank is unable to get the refund to you, they may refuse the refund and return the money to Groupon. In this rare case, it could take up to 30 days for the money to be returned, depending on your bank. If you do not receive a refund from your bank's claims department within 30 days, please let us know and we'll investigate further.

Thank you for your patience and understanding. 

Regards,

******** *
Getaways Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******

7/21/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased an item from their company and decided to cancel my order. The company canceled my order and refunded me in groupon bucks. I stated that I didn't want groupon bucks, I wanted my money back. They said they had to forward that to the billing department and I would find out soon. I've called their company four times and have been given different answers each time. I'm not getting the item, the groupon bucks, or my money back. I just want my $15.10 back.

Desired Settlement: I just want my money back please.

Business Response: Hello **********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint: I apologies for any inconvenience caused. Your refund has been successfully processed to your card on 7/15/2016 and it should be reflecting in your account shortly.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** *
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

********* *****

7/21/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a Groupon that included two concert tickets PLUS two digital downloads of an album of the band. I received the link for concert tickets, but never received a link for the digital download. I tried contacting Groupon via email. Customer service said there was no digital download included. I then sent them a screenshot of the title of the Groupon, "Upper Level General Admission: One G-Pass Ticket plus Digital Download of “*** ***** *** *****”: ********* Ladies at Volvo Car Stadium" and also a copy of fine print, "Must provide email address at checkout which Groupon will provide to facilitate download.", which clearly shows that a digital download was supposed to be included. I then received an email back stating, "Sorry for the trouble and confusion. Digital download instructions for album was emailed to you on 7/1. Unfortunately, will not be able to resend this again." Somehow, they now know exact date the link was sent even though they said there was no link? I have all 53 emails I received on 7/1 and none were from Groupon. I checked spam folder and it was not in there either. This is consumer fraud by Groupon or simply poor service to research and get resolution to provide the download link.

Desired Settlement: I would like the download link for the advertised album. Ticketmaster also provided a digital copy with tickets, but I chose to go with Groupon. Never again!!!

Business Response: Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint: I am sincerely sorry for all of the difficulty with this deal. As the offer states "Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services." You should have received an email with the tickets and the merchant would have emailed you the download link as well. It sounds like this did not happen and since we were first alerted to this issue, our Groupon Live team has been investigating this for you. If you would prefer not to wait any longer, I could simply offer to issue you $25 in Groupon Bucks, which is half the total purchase price for the concert ticket you purchased, to apologize for the trouble. If you prefer to continue to wait while we continue to investigate and try to get a new link sent to you, that too is an option. Please let me know which you prefer. 

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

**** **
Manager
Groupon Customer Support

7/21/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On March 22, 2016 Groupon had a security breech that allowed a hacker to purchase 3 $25 **** ****** gift certificates with my credit card. Groupon alerted me to this breech via email, promised a full refund and advised me to change my password. I immediately changed my password. Groupon only refunded 2 of the 3 gift certificates for a total of $50 leaving me with a $25 charge still on my card. I cancelled the card, and requested a refund again. I was assured that this would happen. To date the last $25 has not been refunded. When I emailed and called to complain it was suggested to me over and over again that these charges were either made by a family member or that I had left my account logged in on a public computer. Neither of these is the case. This was an acknowledged security breech of Groupn's system that has been partially refunded. Not any failure on my part. Their customer service has been poor at best.

Desired Settlement: I want the last $25 refunded in a timely manner.

Business Response:

Hello *********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I responded to you a moment ago via email from ********************

Regarding your complaint: I'm really sorry for any trouble this has caused. I've just issued you a full refund of $25 and removed this Groupon from your account.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** ** *******

Groupon Customer Support


7/20/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased Groupon tickets to ******* Machines Exhibition: The Titans Experience on June 16th. The Groupon The amount stated on the Groupon website stated the value is as follows: Value Discount You Save $37.90 50% $18.95 The actual ticket amount is $15.95 (photo available). This amounts to false advertising. I contacted Groupon customer service and did not receive any ownership of the issue, or any resolution.

Desired Settlement: As this is false advertising, Groupon made commission off this transaction (and continues to do so), I would like a full refund, and the correct amount/value stated on their website for other people.

Business Response: Hello *****

Thank you for reaching out to us through the Better Business Bureau. I responded to you a moment ago via email from ********************

Unfortunately, I wasn't able to locate an account with the email you provided, ******************  If you could please provide me with the email associated with your Groupon account, I'd be happy to look into this for you. 

Thank you for your understanding.

Regards, 

***** **
Manager
Groupon Customer Support

Consumer Response:


Complaint: ********

I am rejecting this response because:

Not sure why Groupon entered this as a response. This is just delay.

Sincerely,

**** ******

Business Response: Hello *****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ******************* to your email address ***************************
Regarding your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

**** *
Manager
Groupon Customer Support

7/20/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: on 5/5/16, I made 4 failed attempts to purchase a coupon because they had trouble processing my credit card. I am making a complaint about 4 orders. I called CSC immediately to resolve and I recounted my problems with agent and the agent even asked if I only needed one. Which I replied I only needed one. Agent said they would clear the failed ones. I separately call my credit card company and alerted them of my problem and told them I wanted to make one purchase. Ultimately I was charged for all the failed attempts on 5/6/16 when my credit card reset something. Groupon refund policy is limited to 30 Days. I was not able to catch this error within their policy. I was not expecting these charges will come through because on 5/5/16 all the failed transactions did not look active and I was not able to delete the from my user interface. That was why I called Groupon CSC to navigate these orders.

Desired Settlement: Groupon should refund my total purchase of $80 of failed transactions that did not go through on the day I only intended to buy one. Their policy to attempt to complete the transaction the next day should be eliminated at once to avoid any miscommunication such as these. When consumers make a purchase that does not complete, their natural instinct is to try again because we are giving you the benefit of the doubt that they entered the wrong information to complete the transaction. In my case, I did just that four times to confirm if the error was the platform or typo. It was unfortunate the first agent I spoke to on 5/5 did not clear these transactions and the follow up agent on refund refused to process because the corporate policy is 30 day refund.

Business Response: Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint: I apologize for any frustration, and for all the back and forth. I just issued a full refund back to the credit card you used for this purchase instead.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

************* **
Manager
Groupon Customer Support

7/19/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I booked the ******** ***** Scottsdale through Groupon last Friday evening for the next day (Saturday). I did this last year; I know what the booking process should be--you can check my past groupons, you'll see an identical purchase for the ******** last summer. However, this time things went very differently. I did not receive any email, the booking didn't show up in my groupons and I even called the ******** to check. The ******** even called me back after a couple hours to tell me they didn't see any reservation in their system for my name. You can call them and have them verify this, it was a woman named Theresa at reservations. So how could I know my booking had gone through?? I didn't even see a pending on my credit card. I purchased ANOTHER groupon later that evening for another hotel, the ******** *******..TWICE. After the first time, the Groupon showed up in my account (although no confirmation email still) with "Processing" next to it. I searched online what "Processing" meant next to a Groupon and your page said sometimes it means the order is having trouble processing with the credit card. So I ordered the ******** Groupon again and paid with a different card. So I bought the second groupon with TWO different cards just in case it was a credit card issue. However, the second order also showed as "Processing." I called the ******** hotel and they only had one room available for the next day so I couldn't wait for you guys to "Process" my order. But since these two ******** orders at least showed up in my groupons list, I could actually cancel my order with no problem. Still never received emails about any of these purchases. Or confirmation of my cancels or anything. ***** You can see this all in my account if you need to. I ended up booking the ******** through the hotel directly.

Desired Settlement: I get back from my staycation and what do I see suddenly pending on my credit card? A $180 charge from Groupon for the ******** booking. Are you kidding me? I had to go through all this confusion because the Groupon site was being insanely buggy on Friday, and now they are making me take the hit on a $180 charge when I didn't even stay at the hotel and had to book through another hotel because Groupon messed up my orders? Multiple times??? I understand your terms of service and fine print. I have ordered groupons that I let expire and I'm ok with it because I knew it was my fault for not using it in time. But this is different. You can't just refer to the fine print and details WHEN I DIDN'T EVEN RECEIVE CONFIRMATION OF OF MY PURCHASE. This is absolutely unacceptable. I would like a full refund. Not account credit, a refund on my card ending in -****

7/19/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On May 15, I purchased a car detailing package from groupon.com. Since it,I tried to reach out the business to redeem it. I tried all contracts which list on Groupon webpage. I received no e-mail back or call back. I submitted an online form to Groupon customer service on June 14. I received reply on the same day, which inform me they are trying to contract the vendor on my behalf, I should hear back from the vendor on 3-4 business days. Since I did not hear anything from Groupon or the vendor, I contacted the Groupon again on June 25 by reply the last email I received. As a result, I’ve been asked to be waited to reach back again. As today, I still not able to receive the service I paid nearly 2 months ago.

Business Response: Hello *********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

********* **
Manager
Groupon Customer Support

7/19/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a Rain Barrel hand painted, wood grain with brass spigot on June 17th. One June 20th, tracking says it was preparing to ship on June 20th. When I click on details for *****, the anticipated ship date is June 20th and delivery is pending. Shipping label has been created and status will be updated when shipment begins to travel. It is now July 5th and it still says the same thing. I emailed Groupon on June 30th. I got a reply from Julie *** * stating they were sorry for my troubles and they are forwarding the issue to customer support representative on our Groupon Goods team to look into it further and will follow up with a resolution as quickly as possible. They said they would be in touch soon. It is now July 5th. I did a live chat with them today and got the same response. I asked for a phone number of support so I could call them. I did. I got the same response. She sent an email to support again stating I wanted an answer today. Still nothing. No resolution, no communication as to what is going on, nothing. I want my rain barrel delivered immediately.

Desired Settlement: I want the product I ordered immediately

Business Response: Hello *****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: I see that your order for the **** ******* Hand Painted Wood Grain with Brass Spigot was refunded on 7/10/16 back to the original form of payment. This particular order was purchased on 6/17/16 with $26.49 being charged to your credit card ending in **** and the remaining $97.51 was purchased using Groupon Bucks. As such, we are only able to refund the amount we actually collected for this order. We would not be able to refund $97.21 to your credit card because the order in question was not purchased on your credit card. 

Groupon Bucks are available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

**** **
Manager
Groupon Customer Support

7/19/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I was on the Groupon app on my phone when I got a phone call on that same phone. I answered the phone and talked 7 mins. When I hung up the phone, the groupon app said thank you for making a purchase. The problem is, I did NOT make a purchase. I called Groupon thinking this would be taken care of easily. They said that it is an ALL SALES FINAL purchase. Apparently, I had purchased 4 football tickets on Christmas Day. I only found that info out because the rep at Groupon told me what was purchased. The purchase is through Groupon and *********. I then called ********* to see if they could cancel this purchase. I explained to them what happened and the lady, ***** said that it was an "issue with the groupon app" and I would have to talk to Groupon. I called Groupon back and they denied my refund. I do find it interesting that the rep at Groupon, ******* told me that it would have to have taken 7-8 steps to get this purchased. He said I would have had to click on Find Tickets, then Select tickets, then pick out the seating section (availability seating), then POSSIBLY click on the quantity but it could have been a default amount, then click on checkout. He said because I have used Groupon before, it used the card on file. I NEVER clicked these things. There had to be a glitch in the app. I then called my bank credit card and am trying to dispute it but they said the charge hadn't even gone through yet so I cannot until it posts. I later checked my card and it is now saying pending. I truly didn't order any of these tickets. I am a family of 7 so first of all, I would have ordered 7 not just 4. I have never been to a ** ****** game and I certainly don't want to go on Christmas Day. Groupon needs to look into how this error occurred and no be able to purchases items just because one has their app open. And, they should ALWAYS confirm a purchase. According to their rep, they don't even have a confirm button. Even if they did,it probably wouldn't have helped anyway.

Desired Settlement: Apparently, these are E tickets on a voucher. I am not going to use them or print them or anything. I just want the money put back on my credit card. I didn't even purchase them. Not once. It had to have been a glitch or maybe just the fact that I had the app opened for so long. I don't see how my cheek could have even "ordered" these because it would have had to take 7 steps to do it. Even ********* said it was an issue through the app and I needed to contact Groupon for the amount to be put back on my card because they couldn't do it on their end. Getting a REFUND isn't the correct word since I didn't order anything. Is this fraud?

Business Response: Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I responded to you a moment ago via email from ********************
Regarding your complaint:  Sometimes customers accidentally make purchases using the Groupon mobile app on their phone. If you have a smartphone and use our mobile app, this may be what happened. Unfortunately, I am not able to offer a refund in this case. 

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

************* **
Manager
Groupon Customer Support

Consumer Response:


Complaint: ********

I am rejecting this response because:  Groupon is being negligent and irresponsible and shifting the blame onto another company.  Groupon is avoiding their responsibility as a consumer oriented  business by openly admitting that they are aware of problems with their apps. In their email to BBB and my personal email, they stated, "Sometimes customers accidentally make purchases using the Groupon mobile app on their phone." In this statement alone, Groupon openly admits that this has happened before and they are WELL AWARE of it. Knowing this to be a problem, Groupon has done nothing to fix the phone app issue and is doing nothing to help their customers when these incidents occur as a result of their poorly designed app. Instead, they blame their customer and try to cover their butts by saying, "That's why we included a 'Fine Print' section on the deal page...in this case, the restriction in question is: 'Final Sale'". The problem with that statement is that I wasn't even given a chance to read the Fine Print disclaimer because I was on a phone call when the "purchase" occurred. The phone was up to my ear and the screen was blackened out. 

Also, in my personal email that BBB was not included in, Groupon stated, "This transaction took place with **********, so you will have to contact them directly. You can call them at *************** Because Groupon merely linked to ********** and had no part in the transaction, I am afraid we are unable to assist." With that statement, they are passing the blame onto **********. They are pushing me onto them so they do not have to deal with me. Remember, Groupon admitted these accidental purchases do happen on GROUPON'S app--not **********'s app. 

When I contacted **********, their rep, ***** *old me I had to contact Groupon because they couldn't help me and it was an "Issue with Groupon's app."  When **** ** ******* 3-wayed me with Groupon to try to resolve this matter, Groupon refused to let me talk to a supervisor. When I asked for a supervisor to call me back, the Groupon rep who said her name was **** ********* told me the supervisor doesn't make calls. I asked for the supervisor's name and **** couldn't give me a name. She then supposedly put *** and me on hold and then HUNG UP on us. Later, I received an email from Groupon asking that I rate the customer service I received with ******. They lady I spoke with was not named ****. Her name is ******. She lied about that too. I feel she never asked for a supervisor to help me. She merely put me on hold and pretended to. She couldn't even give me the name of her supervisor when she supposedly had just tried to get her on the phone to speak with me. 

Also, I have never given Groupon my permission to store my credit card information. I have asked that they remove my financial information but I do not know if they have done so. Their rep, ****** ** said she would remove it but I have no faith in that company.

I reject Groupon's response to my complaint because they are responsible and admitted to the issue in their app yet are refusing to take the correct actions to resolve this issue. I called them within 15 mins of "making this purchase" and yet they still wouldn't help me. It took more than an hour to have the transaction show up with **** ** *******. They could have easily cancelled the transaction right then but didn't. Very poor customer service. I believe this is FRAUD because Groupon knows about the problems and continues to profit off it.  Since this has happened to me, I started doing research on my own. I have found other people on ***************.com that have had my exact same issues. There are 400+ complaints on ConsumerAffairs.com on Groupon. There needs to be a class action law suit against Groupon!!

 

Sincerely,

***** *******

Business Response:

I aligned with our Live team to make sure policy had been properly upheld here.

It has.

This deal has many levels to go through for an actual purchase to occur: https://www.groupon.com/deals/fanxchange-kansas-city-chiefs

Find Tickets --> Select Game Date --> Select Section --> Select Quantity --> Checkout

For this reason, we won't be making an exception and/or allowing a refund.

Please let me know if you have any additional questions.

 

****** *.

Manager

Groupon Customer Support

7/19/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I have contacted Groupon 3 times via email to cancel a promotion that was set up by an old employee who no longer works with us, as the owner of the business I would have never agreed to the terms that groupon has (they receive 50% of your already discounted rate). I have emailed them to cancel and received an email back that said they will not cancel it. Also 1 person has purchased the promotion and I honored it but still (7 days later) have not received any deposit from them. So that is another reason I want to cancel this.

Desired Settlement: I want the promotion cancelled immediately and all advertisements associated with Groupn using our name ********* ******** removed immediately.

Business Response: Hello ****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: I have notified a Merchant Support specialist who is reviewing your request. Please stay tuned for an update via email.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

***** **
Manager
Groupon Customer Support

Consumer Response:
Complaint: ********

I am rejecting this response because: There is no indication that they will remove the "deal" that is on Groupon. I am stuck by not receiving any funds and having to honor these groupons that are bought in fear of losing business in the instance that I do not accept them. It needs to be removed immediatly.

Sincerely,

*** *************************

Business Response: Hello ****

I have again notified a Merchant Support specialist who is reviewing your request. Please stay tuned for an update from them via direct email.

Thank you for your understanding.

Regards, 

***** *
Manager
Groupon Customer Support

7/19/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Groupon processed authorization to hold money from account. They left that money on hold And then processed another transaction to take the payment. Causing funds to be removed from bank account twice. Groupon refuse to release hold, refused to fax permission to bank to release hold and refused to give a refund

Desired Settlement: Hold needs to removed from account immediately. Caused issue because cannot pay car insurance due to that hold

Business Response: Hello *********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint:  I have notified a Groupon stores specialist who is reviewing your request.

Please stay tuned for an update via email.

Thank you for your understanding.

Regards, 

******* **
Manager
Groupon Customer Support

7/19/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased an item through the Groupon Store believing that a merchant on Groupon would be backed by Groupon. The item received did not work and did not come with documentation on how to use it. I tried ****** and then contacted the merchant directly through the Groupon Store ticketing system. The merchant would take weeks to reply and when I contacted Groupon directly for help with this merchant, they advised they are not responsible for the merchant and cannot assist that I have to contact the merchant directly. Item was purchased April 26th, it is now July 7th. The defective item was returned May 17th and then the replacement was returned to sender due to no communication for a month on June 13th. The merchant advised it was delivered and refuses to check the tracking # to see that it was returned by ****, they also refuse to provide a refund which is available in their terms and conditions due to a defective unit as I previously requested before they shipped the 2nd unit. Now when I try to leave this seller poor feedback there is no way to do this, I am referred by Groupon to leaving this feedback with the seller directly and Groupon will not assist with my issues with this seller.

Desired Settlement: I want a refund and I want a way to leave feedback ON Groupon's site for that specific vendor / merchant so that other people shopping on Groupon can see my negative experience and lack of communication with this seller.

Business Response:

Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from********************

Regarding your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

**** *
Manager
Groupon Customer Support

7/19/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I made a purchase and received a receipt for a total of $216.60. When I checked on my banking statement I was charged $259.78, $43.18 beyond what I agreed to pay at purchase. No where in the fine print did it mention any additional fees or taxes, etc. As far as I'm concerned, this is a pretty cut and dry issue, but dealing with Groupon customer service is an absolute nightmare.

Desired Settlement: Refund of overcharged amount ($43.18)

Business Response:

Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from s*******************
Regarding your complaint. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

********* **
Manager
Groupon Customer Support

7/18/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a perfume from Groupon (R**** ** ****e). When I received my package, the cellophane around the product had been tampered with, a sticker had been placed over the batch code on the product box so when I removed it I couldn't see the full batch code number, and the batch code number had been scratched off the perfume bottle. All of this lead me to the conclusion that Groupon was knowingly trying to hide the fact that they were selling counterfeit products. Selling counterfeit products is illegal in the US! When I called the company to get a refund, the best their outsourced customer service representatives could do was offer me a $15 coupon credit. I don't wish to spend any more of my money on illegal counterfeit products from this company.

Desired Settlement: I want a full refund and for this product to be pulled from the website.

Business Response: Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint: I can help you to return the order for a full refund.

I've sent your prepaid mailing label in a separate email. Just click the download link in that email to access the PDF, and print it like you would any other document.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

************* *
Manager
Groupon Customer Support

7/17/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: In August 2013, I bought a ** refurbished ENVY dv7-7333cl Notebook (Ser No 4CB2382QQJ) though Groupon. Recently, I started getting frequent prompts that my ******* 8 license was about to expire and that I needed to provide an activation code. Since the notebook came already loaded with ******* 8, I never received such a code. Also my web search of this issue found that a possible cause may be that whoever loaded the software into my PC, whether it was ** or one of their vendors, may have loaded a bootleg version of ******* 8 into the laptop before it was shipped. If this is correct, then they violated copyright law, and Groupon then sold me a PC containing bootleg software, which also makes Groupon responsible. I ask that Groupon provide me with the activation code or contact whoever can resolve it. Whenever I contact them, they routinely toss at me their info about a 14 day return policy. However, this is not a problem that appeared until recently, and I am NOT looking to return it. I just want the activation code for the copy of ******* 8 that was loaded in my PC.

Desired Settlement: Please do one of the following: Either (a) provide me with the activation code for the copy of Windows 8 that was loaded in my PC, (b) contact HP or whoever supplied the PC to you to get the activation, (c) provide me with a new copy of Windows, OR (d) reimburse me for the cost of buying a new copy of Windows. I think that choices (a) or (b) would be easiest.

Business Response:

Hello *********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: This item was refurbished by the manufacturer, ** and held a 90 day warranty. I'm very sorry for the trouble you're experiencing renewing the license, I can assure you the software loaded was legitimate. Since this item was purchased so long ago, we unfortunately do not have access to activation codes. I see that you were in touch with our support team via email, and since we weren't able to get a new code for you they issued $30 Groupon Bucks to your account. You can also contact **'s support team directly, as they may be able to help.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** **
Manager
Groupon Customer Support

7/15/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Purchased Groupon on June 19. My debit card was was charged. However, mo order exists in my Groupon account and Groupon will not provide shipping or any other information or explanation to the missing order. Requested that Groupon credit my account several times. 06/27/2016 Debit Card Transaction GROUPON INC ************ IL 06/24 $29.99 .

Desired Settlement: Credit my debit card today.

Business Response: Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: I've found this purchase, 6 Bottles of Cam Collection 2013 Monterey Chardonnay but it's not in the account associated with **********************
email address. It looks like you have two accounts created with different email addresses. This purchase is in your account associated with syfesd@gmail.com.

To access your Groupon, please go to www.groupon.com. Click on the link that says "Sign Out." Then log back in by clicking on "Sign In," but this time make sure to use the email address and password that you used to make this Groupon purchase.  

Also, I've checked your records and can confirm that this order was shipped on 06/29/2016 and according to your tracking number, *********************/apps**************************************, it appears the product was delivered. I would recommend checking with your neighbors or others who might have accepted the package on your behalf to see if one of them has it.

If you're unable to locate the package, you can try contacting the shipping service, in this case *****, to see if they can provide you with a signature confirmation or more specifics regarding where the item was delivered. They may be able to help you track down the delivery, or provide another solution.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* **
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.  I received the wine finally. 

Sincerely,

***** ******

7/14/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a pk of 6 bras @ a 42 dd june29, & they sent me 40 dd saying I ordered a 40dd june 26 I called the company to which they told me I ordered two pkgs of bras which I did not. Why would I order two packs of bras different sizes within 3 days. I called them to exchange to the 42 dd, they said they dont issue refunds. So now I have one set of 6 40dd bras that wont fit & 42dd in transit, so I got double charged. I have no record of a double order, only one. They say becuz its FINAL sale they wont take the wrong size back. I want the size I ordered & to to return the wrong size, since I have NO use for 40 dd. I think they scammed me into adding an order. This is the second problem I have had with this company. Never again will I do business with these people.

Desired Settlement: I want the right size I ordered & for them to take back the item I didnt order & refund me.

Business Response:

Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint of your Groupon Goods order.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******
Manager
Groupon Customer Support

Business Response:

Hello ******

Thank you for reply in BBB portal. I responded to you a moment ago via email from ********************

Regarding your complaint of your Groupon Goods order we have issued you full refund for the wrong order.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

***** ******

7/14/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered 3 items in the same transaction. Groupon mailed them and the **** said they delivered to our neighborhood cluster box, but I never received them. **** looked for the packages for 4 days and now says the sender must file a complaint because I don't have the legal right to do so. Groupon says they can't (won't) file a complaint and they refuse to make it right with me. Unfortunately I didn't pay with a credit card so it looks like I'm just out $53.10. Very pissed off right now. They gave me "Groupon Bucks" for one of the items ($21.24) which is NOT acceptable. I admit it is not their fault, but it isn't mine either. I want my products or a full cash refund of $53.10.

Desired Settlement: I would like a full cash refund of $53.10 to the same payment method that I made the purchases with. Groupon Bucks is not acceptable since I refuse to order goods from them again.

Business Response:

Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from********************

Regarding your complaint:I've processed a full refund back to your credit card for Wexley Home Microfiber Sheets and Memory Foam or Orthopedic Pet Bed. You should see the refunds within the next 10 business days.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******** *
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********

7/14/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Groupon stole funds from me for an item that has remained idle for months and never shipped. Also, they never refunded the money for an item that I didn't get.

Desired Settlement: Refund my funds for the item you still have idle that never shipped called sweet sweat and return the funds for the item that I have not received. I tried to tell them that an item was never shipped, but I was charged for it but groupon never looked into it, the company just gave me a robotic reply.

Business Response: Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: There were two attempted purchases of the Sweet Sweat with Belt and Garcinia deal, neither of which was successfully captured.  The first attempt was made on 12/26/2015 but failed, since this order was not edited or refreshed with corrected billing information, it only shows as a failed charge in your account, no funds were transferred for this attempt.  The second attempt was made on 2/9/2016.  This order also failed and since there were no changes made, the order was never successful.  At no point were you charged for either of these attempts.

Regarding the orders you have been unable to locate (Microsoft Xbox Live 12 Month Gold Card & Legend of Zelda: Twilight Princess + amiibo), since these are both showing as delivered per our shipping partner, we are unable to process any refunds for these.  We are very sorry for the inconvenience, we encourage you to reach out to the shipper directly to initiate an investigation.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

Consumer Response:

It is not just about the items that I never received, but the groupon bucks that went missing from my account after the sweet sweat belt error. Also, please feel free to respond to the BBB email. There is no need just to respond to my personal email.

 

Complaint: ********

I am rejecting this response because:

Sincerely,

****** *****

Business Response:

Hi ******

Thanks for your email. It looks like the above mentioned issue has already been taken care of by one of our Manager ********* in her previous email to you. As mentioned there, your account now has a bucks balance of $20.71. It also looks like you have received sufficient clarity on your attempted purchase of "sweet sweat order" details but if you need any additional help, please let me know . 

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

***** **
Manager
Groupon Customer Support

7/13/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a Groupon for 2 ****** ****** tickets for $60. Shortly after the purchase, the price went down to $48.60 (with the use of a 20% discount coupon issued by Groupon, which should actually be $43.20 but the website is showing $48.60 after the coupon code is applied... this is a another issue but I will not focus on it here). The price difference is so great that I contacted Groupon for a price adjustment. Groupon indicated that the price of order is final but Groupon "always brings the best deal possible". I cannot agree with that explanation that because Groupon always brings you [me] the best deal possible that the Groupon I purchased is greatly more expensive than what is currently offered. Groupon is clearly not bringing the best deal and in fact misleading price if the price has gone up within such a short time. What business claims it strives to do is clearly contradictory to business practice. I attempted to contact Groupon 7/5 and 7/6 for a price adjustment but have not successfully reached a resolution. I received very much cookie cutter responses (looks like its from a script).

Desired Settlement: After unsuccessful attempt to get a price adjustment, I would like to request a full refund as the Groupon has not been used nor has it been printed.

Business Response: Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I responded to you a moment ago via email from ********************
Regarding your complaint: I've gone ahead and issued $16.80 in Groupon Bucks to your account

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

************* **
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

***** **

7/12/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Gropons computer delayed processing the order for 14 Hr and i was not give the 2hr change option. I need to change the shipping address or cancel the order and be able to buy it again at the same price. Call on the phone was like beating your head on a wall. I place the Wilmington address when placing the order and i guess when had go back and correct the info it change the address. order info: The order number for your purchase on June 26, 2016 is #1****************** No need to do anything else! By purchasing this Groupon and providing your name and shipping address, your order is complete. Order Details View Order Status Description Est. Delivery Quantity Price ******: 5c 16GB (GSM Unlocked) Blue - Refurbished 6 - 11 days 1 $129.99 Subtotal: $129.99 Tax: $9.09 Total: $139.08 Your Details Edit Your Details ******* ***** **** ***** ** ****** GA ***** Payment Details Master ending in ********* So What's Next? You have 2 hours from purchase to make any changes to your order. Edit or Cancel your order As soon as your item ships, we'll send you a shipping confirmation email. After shipment, please allow 24–48 hours for tracking information to be available from the carrier.

Desired Settlement: Deliver of order to **** ****** ***** ** *********** ** *****

Business Response: Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

It appears that you were able to speak with one of our supervisors and they were luckily able to cancel your order outside of the 2hr cancellation / edit order policy.  Luckily we were able to cancel your order in time before it was fully processed. Usually we are unable to cancel or edit an order after 2hrs a Groupon Goods item is placed.

Your new order is currently in our system being processed, and it's on track to be delivered within the time frame listed in the Fine Print: 7 business days from the purchase date.

This order is being shipped to:

******* *******
**** ***** ***** ** ********** ***** ********
United States
*****
 
Please note that it may take up to 4–5 business days from the date of purchase for tracking information to be available.
 
As soon as your item ships, we’ll send you a shipping confirmation email. After your item ships, please allow 24–48 hours for tracking to show movement.

If you haven't received an email with your tracking information within the next week, please let me know and I'll be happy to look into this further.

If you have any additional questions, please reply to the email I sent to via ********************

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

Business Response: Hi *****,

I'm sorry for any confusion.

Unfortunately, I'm unable to arrange a call back from CEO or provide the direct contact information for our corporate staff. However, if you wish to reach out to Groupon Corporate Headquarters, you can write to us at the following address:

Groupon, Inc
Attn: Customer Support Department
*** ** ******* *** ******** ** *****

Please let me know if there is anything else I can assist with.

***** *
Manager
Groupon Customer Support

Consumer Response:

This is clearly lower managment killing a company and the board having no idea , The only way to resolve this is to have the CEO office call me like:

**** ********* *** **** ******* ****** **** ********** ******* ******* *** ********* ********* ***** *********** *** ** ********* *********** ******* ****** ****** **** ********** ****** ********* **** ********* ***** ********* ******* *** ********* ***** ******* ******* *

Complaint: ********

I am rejecting this response because:

Sincerely,

***** *******

7/12/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a Groupon for kickboxing and martial arts classes for $59.99 on July 16, 2013. The promotional value expired on October 14, 2013. The paid value of $59.99 has no expiration date. In the fall of 2013, I was studying for my law school entrance exam, so I let the promotional value expire. Then I was applying for law schools and got accepted. I moved to North Carolina in July of 2014. I have contacted the merchant to get the paid value back. The merchant said that they cannot give me the paid value back and that the Groupon would have to be used. I explained to them that I am out of state and this is not possible. I contacted Groupon and explained that the merchant would not give me back the paid value. Groupon admitted that I paid them the $59.99, but that they could not do anything. Groupon's policy is to help with merchants, but Groupon refused to help or refund the $59.99 that they admitted I paid to them. The paid value has not expired and I am trying to get it back, yet neither the merchant nor Groupon wants to work with me to give me back the money Groupon admits I paid. They are content to keep the money I paid even though I cannot use the voucher.

Desired Settlement: I would just like my $59.99 back.

Business Response:

Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: Groupon for kickboxing and martial arts classes - Refund

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** *
Manager
Groupon Customer Support

7/9/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On May 22, 2016 - I purchased '*** *** Sunglasses: (RB**************) Black Wayfarer Frame/Green Lens' from Groupon in the amount of $112.33. My order number for this purchase is #******************* May 26, 2016 - My order was delivered to my home. The frame was the wrong size for my face and was too small. The same day I requested a return label for my purchase. May 27, 2016 - I received a confirmation email from Groupon with my prepaid return label. I packaged the item and promptly dropped it off at the post office. June 8, 2016 - Received email from Groupon stating that they received my return and 'Groupon Bucks' were applied to my account in the amount of $112.33. I emailed Groupon Support and stated that I did not want credit and that I wanted a FULL REFUND BACK TO THE CREDIT CARD THAT WAS USED. On this same day I received an email from ****** *. stating the following: "Hi ****, I apologize for the inconvenience this has caused you. I just issued a full refund back to the credit card you used for this purchase instead. Please allow up to 10 business days for this to be reflected on your statement. Regards, ****** *** Groupon Customer Support" June 19, 2016 - I reached out to Groupon Support via email to inquire about my refund. I received no response. June 20, 2016 - I emailed Groupon Support a SECOND TIME with no response. June 21, 2016 - I received an email from *********** * stating that ***** would "assist you with resetting your account." I emailed back and stated that I wanted an update on my refund and to not reset my account. I received no response. June 22, 2016 - I emailed Groupon Support a FOURTH TIME with no response and again a FIFTH TIME later that day; again, with no response. June 23, 2016 - Another email to Groupon (SIXTH TIME), no response. June 24, 2016 - Emailed a SEVENTH TIME, no response. June 26, 2016 - Emailed an EIGHTH TIME, no response.

Desired Settlement: I would like $112.33 returned to my credit card immediately.

Business Response: Hello *****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: Full refund of $112.33 back to your credit card.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

7/8/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchase tickets for a concert with a valid account and credit card which were declined. then I updated the account and customer service acknowledged and said thee corrected issue but only issued one ticket and after notifying them of this they cancelled the entire process and said the concert was sold out after I made a valid purchase and they confirmed it. I have all of the e-mails to verify this. "Order Details Description Quantity Price 07/08/16 at 8 p.m.: One Ticket, Orchestra or Balcony 2 $48 Subtotal $48.00 Shipping $0.00 Tax $0 Total $48 Payment Details Master Card ending in ********* Hi ******** Thanks for Getting Your Groupon! Our squad of hyperintelligent octopuses successfully processed your purchase without entangling their arms. Your Groupon is already in your pocket. Just tap the Mobile App to redeem. If you’re more into paper, you can print it from My Groupons (but no need to print this confirmation email). Order Details View Order Status Description Est. Delivery Quantity Price 07/08/16 at 8 p.m.: One Ticket, Orchestra or Balcony $24.00 Subtotal: $24.00 Total: $24.00

Desired Settlement: All that is needed is to honor the agreement and to issue the concert tickets as purchased originally (2 tickets to this concert for ***** *****. Thank you

Business Response:

Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: I'm very sorry for any miscommunication. I've checked the account associated with ************************ and there was not a successful purchase for ***** ***** with the Nashville Symphony. I do see there was an attempt made on 6/21 at 11:24am CST, and again that same day at 11:26am CST. During both of those attempts, we received a "General Decline" error from your bank. This decline was associated with the card ending in ****.

Unfortunately, Groupon's allotment of tickets for this event are sold out. We're only able to offer a limited number of Groupons for any given deal and only for a limited time.

As an apology for the trouble and inconvinence, I've issued $20 Groupon Bucks to your account to use towards future purchases. This credit is available to you immediately. It automatically applies, and expires in 180 days.

If you see the charge on your statement from Groupon, Inc, please let me know and I'm happy to look into any other accounts that may have been created.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** **
Manager
Groupon Customer Support

7/8/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a diamond accent tennis bracelet from Groupon. It was a special sale for $10 instead of $199. The bracelet was supposed to be 18K white gold plated over brass and be accented with diamonds. My item arrived and I was already a little suspicious. It came in a cheap plastic bag inside a padded envelope. There was no box or certificate. There was no company information or receipt either. I decided to take the bracelet to a jewelry store. Upon further inspection, I was told that the bracelet was nothing more than costume jewelry. There was no gold. There were no diamonds. The next jewelry store told me my bracelet was worthless and they hoped I wasn't ripped off. When I called customer service, I was told I would be given a refund but they don't do replacements. In this particular case, I am not asking for a replacement. I was simply shipped something I didn't order and have not received what I ordered. I ordered a diamond accent tennis bracelet with white gold and diamonds. I made sure to tell customer service I did not want a refund but they insisted. After further inquiry with Groupon, I was told that they are "not equipped to resend the product" I originally ordered. This does not make sense to me. How is it acceptable to advertise a deal, accept payment for said deal, and then not ship the item that was purchased?

Desired Settlement: All I want is to receive the item I paid for. I want a bracelet made of 18K white gold plated brass covered with diamonds as shown in the advertisement. I don't want the junk costume jewelry that was sent to me.

Business Response: Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

I am a manager here at Groupon. I am sorry about the delayed response. I appreciate your patience while I reviewed your situation. 

For the trouble, I’ve placed $10 Groupon credit in your account. The credit is available immediately in your account, never expires, and automatically applies to your future purchases.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* **
Manager
Groupon Customer Support

7/7/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I have emailed and spokenwith a groupon representative directly many times over the past month to stop running my Groupon for *********** The Groupon will put me out of business. I was told I may cancel the Groupon at any time -- they have yet to stop it. Please tell me the next step so that I may file an official complaint warning other small businesses like myself. Thank you.

Desired Settlement: I would like the Groupon Stopped.

Business Response:

Hello,

Thank you for reaching out to us through the Better Business Bureau.

I responded to you a moment ago via email from ********************

Regarding your complaint: I have notified a Merchant Support specialist who is reviewing your request.

Thank you for your understanding.

Regards,

************* *
Manager
Groupon Customer Support


7/7/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On June 17, when I checked in, I was told I hadn't requested a king. Groupon (*****) confirmed I reserved a king, so ***** *******, manager, said they'd put me in a double, comp one night's stay, and move me to a king the next day. The next day, June 18, ****** ***** said Groupon would have to contact the resort to refund the one night's stay. Groupon ************ said to call after check out, June 19, and I checked out today, 8:10AM. At 2:27PM today, I emailed and called Groupon ******* She said the Outbound Team would contact the resort and post a partial credit to my Groupon account. I explained last week Groupon emailed me that they had deleted the credit card on file because of possible fraud, so I did not want a Groupon credit given possible fraud issues. **** said she would report all of this to the Outbound Team to refund the credit card on file at time of purchase.

Desired Settlement: ***** *** ****** Resort agreed to refund one night's stay. Groupon notified me of fraudulent activity on my account, so I do not want the refund credited to my Groupon account. Please refund $157.80 to the credit card on file when the purchase was made.

Business Response: Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: 

Thanks for your email regarding Groupon Getaways. I'm going to loop in a Getaways specialist to review your case for further consideration.

They will be in touch soon!

Thank you for your understanding.

Regards, 

***** **
Manager
Groupon Customer Support

Consumer Response:


Complaint: ********

I am rejecting this response because: Groupon did not respond to me via email from *******************, so how can a 
Groupon Getaways specialist review my case for further consideration?

Sincerely,

******* *****

Business Response: Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint:

I responded to you in the BBB portal earlier today. I'm going to loop in a Getaways specialist to review your case for further consideration. Please stay tuned for an update via email.

Thank you for your understanding.

Regards,

***** *
Manager
Groupon Customer Support

7/7/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a miscellaneous charge of $10 from GROUPON for a purchase that I never made or authorized. Money was withdrawn from my bank account 6/25. I am afraid that GROUPON may have a hack in their system for this unauthorized transaction to show up in my bank. I have already contacted my bank and Groupon regarding the matter this weekend. I am requesting from them the $10 that they charges and was paid and an explanation on why this occurred and assurance their online business has not been hacked or fraud is being conducted. They have my credit card info on file and am afraid for future unauthorized charges.

Desired Settlement: Refund of the $10 that were charged and an explanation as to why this occurred and security that Groupon has not been hacked and my card information compromised

Business Response: Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint: Unfortunately I am unable to locate an order associated with the $10 charge using the details you have provided.  It's possible this transaction never actually captured—just attempts. 

If these funds are not released soon, I suggest contacting your bank about this issue.

I've found other purchases, but it's not in the account associated with this email address. It looks like you have two accounts created with different email addresses. The other account associated is with ********************

We can merge these two accounts if you would like. Just confirm your billing address and which email address you'd prefer to use. 

In addition to your accounts, it appears this billing information has also been used under an account associated with the name ****** ** Is this someone you know? If so, we recommend discussing repayment options directly with them.

****** ** originally used this card on 5/19 to place an order which was later refunded that same day. If that initial use was authorized, it is most likely that they did not realize that your card was still saved on their account and accidentally selected it for their more recent purchase.

We have removed your card information from that person's account, so you shouldn't see any other transactions from purchases made on that account. 

If this is not someone you know, we suggest contacting the financial institution that issued this card to discuss this matter further. They will be able to assist you in disputing the charges, and, if necessary, canceling the card so that it cannot be used again.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

7/6/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Purchased (for $39.99) and redeemed a groupon voucher on June 7, 2016 for 10 Premium cigars ("merchandise") from Cigar Grog ("merchant"). The fine print of the Groupon said that the merchandise should be shipped within 12 business days. It has now been 12 business days (2.5 weeks) and I have received no indication, via email or other form of contact, from the merchant that the item has shipped or will be shipped. Further, I contacted the merchant to inquire about said shipping status via their email customer service address on June 15, 2016 and have received no response to-date. Finally, I contacted Groupon customer service on June 22, 2016 and received an unsatisfactory response (i.e., unwillingness to help resolve the issue).

Desired Settlement: I respectively demand that either the merchandise be shipped ASAP or that I be issued a full refund.

Business Response: Hello *****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

**** *
Manager
Groupon Customer Support

Business Response:

Hey *****

I saw where you had recently worked with **** in Ticket ********* and reached a resolution.

Please reply to him in that email if you have any additional questions and he can assist.

Thank you,

****** **

Manager

Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

**** *****

7/6/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Groupon sales people insist on calling me to push their services even after I have repeatedly asked them to stop. The women that called this morning actually started her call with "I know you don't want us to contact you anymore but..." They are rude and condescending when I tell them I don't want to participate in their program. They have called over a dozen times in the past year, I just want the phone calls to stop.

Desired Settlement: Stop calling me.

Business Response:

Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from********************

Regarding your complaint: I have notified a Merchant Support specialist who is reviewing your request. Please stay tuned for an update via email.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******** *
Manager
Groupon Customer Support

Tell us why here...

Business Response:

Hi *******

I saw where you recently worked with ***** and ********* to reach a resolution.

Please reply to that email (internal ticket# ********) if you have any additional questions.

Thank you,

****** **

Manager

Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, I hope Groupon takes my complaint seriously and ceases the harassing phone calls since they have not honored my requests over the past year.

Sincerely,

****** ****

7/6/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I order a S'move Lift Professional Diamond Microdermabrasion, Exfoliation & Suction System on 5/07/2016 it is now 05/31/2016 and even after contacting the business (by mail and by phone) no one can give me an update as to why my item has not arrived. I could not access the tracking info because suddenly and without reason, notice or explanation they have frozen my groupon account. I've talked to customer service via phone who was no help they can't assist with anything they are just a voice on the phone with no power to correct any actions (they just say that a so call "account specialist" will look into my trouble and will let me know, they don´t specify when). I asked to speak with a manger 2 times and the customer service rep made up as if he call a manager (but it was the same voice). Upon recieving several emails the rep could not as sit or offer any more information than the last rep. I responded asking for a "real" answer about my frozen account and the packaged that hasn´t arrived but have not yet heard anything. As of now they have already charged 137.78$ from my credit card but I haven´t received anything. I have order many things in the past from Groupon Inc and used different credit cards (personal and from my mother as in my other online accounts like amazon, vitamin world, acorn online) and It was always perfect and everything has arrived fine but this may be my last as this is the worst Customer Service experience. They have been So secretive (what can I do besides shopping with my account) and hasn´t been healpful in any way besides given me fake emphaty.

Desired Settlement: Full refund to my credit card (It has already been charged). Full access to my groupon account (was frozen without notice or reason)

Business Response:

Hello *****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from********************

Regarding your complaint: The purchases dated 05/07/2016 were flagged by our site's internal security to be further reviewed before it would be processed successfully. I sincerely apologize for the delayed resolution here but I assure you this process is in place only for our customer's protection as we take security, and customer's payment security specifically, very seriously.

The refund of $137.78 was already processed on 05/08/2016 to your Credit card.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******
Manager
Groupon Customer Support

Consumer Response:
Complaint: ********

I am rejecting this response because: it's a lack of respect this behavior. It shows they don't care for its customers. 

Sincerely,

**** *****

Business Response:

Hey ***,

I looked into everything and noticed where ********* most recently followed up with you in Ticket *********.

As she's mentioned, this our final answer regarding your account:

Hello,

Upon further investigation, we found a number of violations with this account. Because of this, we will not be reinstating it.

If you have additional questions about our Terms, you can read them here: http://www.groupon.com/terms. Please take note of the following:

"You may only create and hold one account on the Site for your personal use...your account is non-transferrable. You cannot sell, combine, or otherwise share it with any other person. Any violation of these Terms of Use, including failure to maintain updated and correct information about your account, will cause your account to fall out of good standing and we may cancel your account in our sole discretion. If your account is cancelled, you may forfeit any pending, current or future promotional account credits and any other forms of unredeemed value in your account. Upon termination, the provisions of these Terms of Use that are by their nature intended to survive termination (e.g., any disclaimers, all limitations of liability and all indemnities) shall survive. We also reserve the right to change or discontinue any aspect or feature of our services or the Site, including, but not limited to, requirements for use."

Please note that this decision is final, and this matter is considered closed. I have attached your expired and remaining vouchers. While you are welcome to use them, please discontinue the use of our site moving forward.

Regards,

*********
Account Specialist
Groupon Inc.

Thank you,

****** **

Manager

Groupon Customer Support

7/6/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Their promises about the best prices/discounts for travel/hotels are completely false and they made no attempt to remedy it. I booked a hotel room on March 17 for a reservation for June 3rd, for one night. I noticed suddenly - I saw the very same type of room days before I was to check in was more than half the price I paid. I called the hotel and I was told they would accept whatever discount I saw however because I booked it through Groupon, only Groupon could change the room rate. I wrote and called and nothing happened - and I could not cancel because it was non refundable - so my child and I stayed at the hotel. I sent snapshots of the Groupon price for half the price to their customer service and first they kept asking for better quality photos (I don't get that - they could see in on their own site) and finally I was told I could not get credit back for such an overpayment. I was penalized for booking early and for believing their fake Groupon promises.

Desired Settlement: $127 credit. I paid $282 (tax and fees) total for a room that was promoted later on Groupon for 125 (subtotal-with fees would be approximately $155) - and I had tried to remedy this with photos and I had to beg and keep sending photos.

Business Response:

Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: I am very sorry for the frustration with this purchase, it is never our intention to mislead our customers. As previously explained, the prices for accomodations can fluctuate daily based on a variety of factors.

Regardless of what made the room cheaper, we want to make sure we've done what we can to assist with our loyal customers like you. I am unable to offer a refund but I have credited your Groupon Bucks with $130 to be used towards your next Groupon purchase.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******* *
Manager
Groupon Customer Support

7/6/2016 Problems with Product/Service
7/6/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: It's regarding Groupon Order ******************** a Dyson fan for $251.98 (239.99 +11.99 tax), I chose to cancel the order within 30 minutes (of the 2 hour allowed window) and received a refund. However, there was a difference between the charged and refund amount. I was charged $334 and refunded $317. On contacting Groupon customer service they claimed no discrepancies. On investigation, I found that the deal sent to me in Calgary was in USD without any mention of it being so, I was educated to be aware and look for the "C" sign before the $ amount. Groupon insisted it's the exchange rate that has led to the shortfall in refund. I sent few emails explaining exchange rate can't change 10% within 30 minutes as the order and refund are processed on the same day. I sent them my card statement as well showing both the charges on June 17, 2016. On further investigation with the help of my Bank, I found I was refunded only the product amount (239.99 USD) and not the taxes of (11.99 USD) leading to the difference. Groupon still blames it on exchange and hasn't refunded the balance amount.

Desired Settlement: Groupon should explain why is it so diffcult to do business truthfully and with good intention, why do their billing or accounting has this major discrepancy (refunding product and not the tax amount). To get my complete refund!

Business Response:

Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from********************

Regarding your complaint I see that we issued your refund in Groupon credit on 06/28/2016

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******
Manager
Groupon Customer Support

7/6/2016 Advertising/Sales Issues
7/6/2016 Problems with Product/Service | Complaint Details Unavailable
7/6/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I am very disappointed with some services and the last one was in regards to buying a medical shoes for my mom who needs it and they were supposed to ship in 2 days and they never delivered it, nor updated the status and they never gave us any reason until we complained to find out that the shoes were not in stock any longer even though they sold it to us and after 2 weeks, the best they did was to refund the cost after they wasted our time where we could have bought other shoes for my poor 74 years old mom who was supposed to receive it by mail where she needed it since she has to walk daily to see my sick dad in the hospital and she had to suffer with her old broken shoes. They never offered to get other shoes to expedite it to her

Desired Settlement: for all this mess, hassle and waiting and wasting our time to wait for a product that they sold us which didn't exist and no longer available. We need to be compensated with at least a gift card toward another purchase for example shoes for my mom

Business Response:

Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from********************

Regarding your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

**** **
Manager
Groupon Customer Support

7/6/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order using my **** ** from Groupon on May 11, 2016 for $28.40. The order arrived a few weeks later and I am satisfied with the purchase (gardening shoes). On June 13, 2016 I recieved an alert email from USAA that they suspected fradulent activity on my card. The following charges were FRADULENTLY made on my credit card: Jun 12, 2016 GROUPON CANADA INC ************ CD Personal Service Providers ($27.44) Jun 12, 2016 GROUPON CANADA INC ************ CD Personal Service Providers ($46.26) Jun 12, 2016 GROUPON CANADA INC ************ CD Personal Service Providers ($43.12) Jun 12, 2016 GROUPON CANADA INC ************ CD Personal Service Providers ($43.12 Jun 13, 2016 NW-FLORIST ($51.81) CENTRAL MOUNTAIN AIR L ($219.07)

Desired Settlement: I want my credit card refunded for the fradulent charges and for GROUPON to respond to how they will resolve this issue so it does not happen in the future for other customers.

Business Response:

Hello **********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint, I see that you contacted our Groupon.com in the US and Canada customer support. Since the charges in question are from Groupon.ca I request you to contact our CA customer support by phone ************ or email ****************** they will be able to sort this our for you.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******
Manager
Groupon Customer Support

7/5/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered two products from groupon the site said they were sent but never delivered. I tried ordering them again and received an email saying the order failed I tried again and received another failed email. My info is saved and accurate on the app so i decided to give up on the order. Then I check my previous groupons and it says six products were sent! I emailed them saying I only ordered two but was emailed that the purchase failed. I informed them that I can not afford to purchase six of the same thing and asked if anything could be done. I was told nothing can be done because they are already shipped and I can't return them.

Desired Settlement: $50

Business Response: Hello *********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

********* **
Manager
Groupon Customer Support

7/1/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased ***** Headphone from here that I did not receive. Instead of giving me money back, I haven't had the product sent back to me or anything. I was told I would get groupon bucks and gave yet to receive them. I have contacted a lawyer. I have also requested over 100 times to get return labels for the last product I ordered and have not received them. This is the worst customer service I've ever experienced.

Desired Settlement: I WANT MY MONEY OR THE PRODUCT

Business Response: Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

********* **
Manager
Groupon Customer Support

7/1/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: An order was inadvertently placed on groupon app by my three year old son. The mistake was discovered three hours later upon visiting ATM. There were multiple attempts made to cancel order with the company and was told they can not cancel after 2 hours. The website and app clearly say you have up to one day to cancel. They said they can not cancel because item has already shipped. My account clearly stated will not ship for two days. They are unwilling to provide contact information for the third party they claim in responsible for the order.

Desired Settlement: I would like the order cancelled immediately.

Business Response: Hello ****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from s*******************

Regarding your complaint: We need few more information from you to resolve the issue.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

****** **
Manager
Groupon Customer Support

7/1/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I am trying to access my account with no success. I have not used my account in a while but my email address nor my password have changed. I have groupons on my account that should still be good for the purchased amount based on the rules and regulations that govern groupon use - THE AMOUNT OF PURCHASE NEVER EXPIRES. Not only will their system not accept my email address and password, it won't let me change my password because it states my email address belongs to someone else - ME!!!!!!

Desired Settlement: I want to b able to access my account and use the groupons I have that have not been used for the amount they were purchased at.

Business Response: Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I responded to you a moment ago via email from ********************

Regarding your complaint:  I've reactivated your Groupon account. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

************* **
Manager
Groupon Customer Support

7/1/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: There was a purchase done last year for a purchase for services for $899 and they had explained there would be a refund which was not clearly understood. When calling in today speaking to ***** *** ** ***** ** it was told that I was getting a refund via groupon bucks, which I feel is inappropriate since it was purchased via a credit card and I did not expect to have a large amount of site credit to my account. Almost always when a purchase is made, the credit goes back to a credit card that was used, not a credit to be used for the company. I find this very concerning for the many people who use your website that they would not be able to get the proper credit refunded back to the original payment selection made.

Desired Settlement: To get the credited amount back in full and/or partially.

Business Response: Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint: You got it! I just issued you a refund of $684.73 to the card that was used for the purchase. Please allow up to 10 business days for this to be reflected on your statement.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* **
Manager
Groupon Customer Support

6/30/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a mattress through Groupon on June 4th in which they estimated 6-11 days for delivery which was also sent to me in an email. After I got a phone call on June 16th to schedule delivery I found out that the earliest it could be delivered to my house would be July 11th which is very far outside the quoted 6-11 days for delivery. At this time I tried to negotiate an earlier delivery or even myself picking up the mattress at the nearby facility. They could not get me an earlier delivery or give me an answer as to see if I can pick it up locally. I therefore called Groupon customer service to discuss a cancellation and refund of the order as they could not deliver in the specified timeframe. They kept going back to there policy of only being able to cancel orders WITHIN 2 HOURS OF PURCHASE?!?! After two conversations with the supervisor AINA, I was finally left with no resolution and had to contact my credit card provider to dispute the charges. I recently purchased a home and myself and my girlfriend have been sleeping on a pull out couch ANXIOUSLY waiting to sleep on this wonderful bed that we hoped to have soon. Looks as if we will be purchasing elsewhere and have wasted weeks with restless sleep as we waited for contact for possible delivery. Groupon was one of my favorite sites before this issue with their customer service, delivery process and refund policy. Additionally I would like to make a comment to the fact that I believe Groupon changed there FINE PRINT on this particular item from 12 business days to 3-4 weeks after my purchase and/or complaint and tried to use that as a possible scapegoat. I have the email originally sent to me showing the estimated 6-11 days.

Desired Settlement: I would like a sincere apology from an executive of groupon and some sort of compensatory arrangement to earn my business back and remove the negative review...

Business Response:

Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from********************

Regarding your complaint about ******* ********** Recharge Plush Pillowtop Mattress Set delivery.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******
Manager
Groupon Customer Support

6/30/2016 Problems with Product/Service
6/29/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The groupon agent booked my hotel 1 week before I arrived, & the agent/ hotel didn't seem to care. I'm a frequent groupon user& was stranded in Miami without a place to stay, a single female! This was a horrible experience, especially since the agent completed be transaction & groupon sent 4 messages asking me to update ccrd on file- which didn't show the original travel dates (which would've alarmed me if the dates were incorrect) this was forwarded to the manager who advised this after calling the hotel to deny my stay, yet had no issues with taking money ($212) for a empty room...lets be fair people/ I will start a Facebook campaign page & contact media when I arrive home, so orher single traveling consumers(especially women) can be aware of your protocol to your error ...thank God that he showed mercy & allowed me funding for a cheaper room for the weekend, if I didn't find funds, I would've been outside

Desired Settlement: Refund for the room

Business Response: Hello **********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: I am very sorry for the trouble and frustration with your reservation.  Unfortunately, when this order was originally attempted the dates were incorrect.  While our representatives are happy to assist with failed orders, they unfortunately cannot view all the specifics and details for the specific reservations until after the order is placed.  

A confirmation email was sent on 6/3 once the transaction cleared listing all the important details of this reservation.  Unfortunately since we were contacted outside the refund window, the hotel denied the refund.  While we are unable to provide a refund, I have issued $100 in Groupon Bucks to your account to help make up for this experience.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

6/29/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I was double charged by Groupon for an a/c unit. I attempted to make the purchase using the wrong card information (Groupon alerted me of this online and prompted me to change the card info). I went and did so online and completed the order. I used my finance's card to make the purchase. He alerted me (late at night) while at work that he'd been double charged. I panicked (not being aware that we were being charged twice for the same item) and quickly tried to contact someone in customer service to receive a refund. I was only able to get a hold of someone in live chat because it was so late at night (2:00am in the morning, an hour after I knew about the double charge). I've since been in touch with several customer service representatives and a manager. I was told that since the double order was with the goods department that the manager would need to get a hold of someone there to see if the order could be stopped before fulfillment. I explained multiple times that this was a time sensitive issue and that we are a one income household with a child on the way. I explained multiple times that we were VERY unaware of the second charge and did not authorize it. What household that needs a 25% discount would order two of the exact same a/c unit for the same price? I'm very displeased with the way Groupon handled this issue and have never delt with a company who practices such bad business. Since we were unaware of the second charge and did not approve it we were unable to go online and cancel it within the ridiculous 2-hour window that Groupon provides for cancellations. I thought that ***** (the supervisor I talked to) understood the ridiculous situation that Groupon had put us in and would handle the issue speedily so that my partner's card could be refunded. I have not received additional correspondence from her and was told by the last representative I spoke to that she would not/could not do anything and that the false order was final.

Desired Settlement: I'd like to be refunded by Groupon. I'd like the double charge to be taken off my finance's card and credited back to him.

Business Response:

Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from *******************.

Regarding your complaint: Two orders of an a/c unit, when you intended to purchase one.

You have been refunded for the unintended second purchase on 6/17/16.

I’ve provided more specific instructions in my direct email to you, which is ticket *********. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** *
Manager
Groupon Customer Support

6/29/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased vouchers that were advertised on the Groupon website for a company called ****** in amounts of $20 and $19.99. I also made payments to ****** in the amount of $54.75. This company has made false claims about their shipping dates. I ordered materials for an event that were time sensitive based on their false claims of rapid delivery. ****** is in the process of resolving several complaints from the BBB at this time about customers waiting for deliveries, some for more than 3 or 4 months, so they were aware that the shipping period posted on their website was false prior to my purchase. Groupon is assisting in the marketing of a company that is not exercising truthful business practices. ******** ***** ******************

Desired Settlement: I would like a refund on monies paid to Groupon for these voucher. I would love to see Groupon remove this business from their advertisements to keep other consumers from being lied to, at least until the company deems legitimate.

Business Response: Hello *********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment but was unable to find any communications from you directly regarding this issue. I responded to you a moment ago via email from ********************
Regarding your complaint: I apologize for any shipping delays for your orders from ******* On the original screen where you made this purchase, ********************************************* we included a "Fine Print" section on the deal page. This section will always include all conditions of the deal that you should know before making your purchase.

In this case, the restriction in question is:

"Orders ship within 8-10 business days."

You purchased this order on 6/6/16, so only 7 business days had passed when you submitted this claim via the Better Business Bureau. I understand you may have paid more directly to the merchant to expedite your shipping but it's unclear to us whether you received your ordered items or not. However, I understand you're disappointed with the service and that is not the experience we wish for our customers. To help make up for the trouble, I've issued $39.99 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.

Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.

I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.

Please feel free to contact our support team directly with any issues pertaining to your Groupons. We can be reached by email at support@groupon.com or by phone at ************* Monday-Sunday 8:00 AM - 10:00 PM CST.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

***** *
Manager
Groupon Customer Support

6/28/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On June 7, 2016, I brought 4 tickets to a concert for June 19, 2016 in Baltimore, MD. The purchase price was $140.00. The Groupon site stated that I could print tickets 48 hours from the time of the concert. I tried to print the tickets within the 48 hours up until several hours before the concert. I called Groupon 5 times in 24 hours and sent an email about printing out the tickets. I was told that it was a problem on their end that was causing me to not be able to print out the tickets. The day before the concert, each representative stated that I could print the tickets with 1-2 hours. On the day of the concert, I spoke to two representatives. The last representative that I spoke to, I informed her that I was taping our conversation. As I stated to her if I could not print out my tickets, I wanted a refund so I could get the tickets through ****** ******. I informed her that the fine print was clear that I could not use the Groupon Mobile App to show proof of purchase, you have to have a printed ticket. After a lengthy discussion, she informed me that I would be getting a refund of my tickets. As I stated to her, it is one thing if I changed my mind or could not attend the concert by my own doing, but if Groupon could not live up to their end of the deal, which is to issue the tickets within the time-frame that is stated, then I should be entitled to a full-refund back to my credit card. She stated she was going to send the refund request up to the next level, and I will be getting my refund. I have now received an email from Groupon stating that I will not be getting a refund of my money. Which that email was sent to me on June 20, 2016 after the concert. I have a taped conversation and emails about issues on Groupon end with providing me the tickets, and I have a taped conversation from their representative stating I will be getting my refund, only for Groupon to state via email I will not receive my refund after the concert.

Desired Settlement: I want Groupon to refund the entire amount back to my credit card.

Business Response: Hello, ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from *******************.

Regarding your complaint: I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I know how it feels to miss the show that we really want to see. This is not the experience we want you to have with Groupon and I sincerly apologies to you for the hassle you had to go through.  I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

***** *
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

******** *********

6/28/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a Groupon getaway on June 11, 2016 for 3 nights at ********** ****** at Little Harbor. My credit card was charged and the transaction posted on June 12, 2016. I arrived at the hotel on Monday, June 13, 2016 to be informed that my reservation was not at the hotel pictured on the Groupon website, but at a sister hotel. If I wanted to stay at the hotel that was pictured I would need to pay an additional $100 a night. I couldn't understand why Groupon would advertise one hotel and when a guest arrives be told it's a completely different hotel and the type of room that I paid for doesn't even exist. This is a true case of bait and switch. The hotel staff wasn't sympathetic and simply told me to pay for the upgrade to stay where I thought I made my reservation. I couldn't cancel my reservation because I feared that I would lose the $280 that I had already invested since it would be a last minute cancellation. I contacted Groupon's customer service by email and that was a waste of time. The first gentleman said that my credit card wasn't charged so he can't help me. After a few emails being exchanged I decided to call. The second person was more helpful, but she had to send the compliant to a different department. I received the email from them and they simply said after reaching out to the hotel that my reservation can't be canceled and there's nothing they can do. As I stated I've already stayed at the hotel. There's nothing to be canceled. My complaint is due to the case of bait and switch. I paid for a Groupon at the upscale ********** ******, but stayed the sister hotel called The Inn. I did not get what I paid for and Groupon seems to think this is ok. To make matters worse the Groupon is still being offered on their website, so this will happen to another family.

Desired Settlement: At the very least Groupon should remove the hotel from their website. I emailed screenshots of the Groupon and the hotel is still offering the same room that I booked, (that doesn't exist) so this is not an error. What they are doing is illegal.

Business Response:

Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from********************

Regarding your complaint: Advertising Issues of the Deal - ********** ****** at Little Harbor

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** *
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

******* ********

6/28/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On August 13th, 14th and September 5th, of 2015 I purchased (3) of what was advertised as a SOLID GOLD pendant and chain with the letter (2)a and(1)d. I wore these chains until yesterday june18th 2016 when I noticed I had what looked like hives. Under closer examination the chains of the said necklaces were wearing due to being fake. As we both know gold does not do that. I called Groupon i was asked to send pictures of chain and my rashes and then under confirmation of seeing this they would refund my money. I did so and nothing. No call no email no refund. So I called today june19th 2016 and spoke with a supervisor who didn't apologize just simply stated he would return my money to the card used. Well I explained to him I do not have that accounts or cards used due to length of time from transactions. As well I live in another state now so branch branchpossible. I told him 5 times that won't work and he will have to use another method. He said go to bank for refund and or check? ? Due to the circumstances and severity of my rashes because of false advertising and the length of time between said events that he could refund it back to me on my new account and card send me gift cards a check something, I shoukdnt have to and can't go to that bank its not right. And it isn't possible and he then told me to let him look into my account and proceeded to hang up on me. I was on the phone for a hour and a half yesterday and 1 hour today fir no resolution. And to be rudely ignored and hung up on. I AM SEVERELY ALLERGIC TO ALLOY METAL and the fact I thought and Im sure mannyyyyyy other tthought we were receiving gold is *****

Desired Settlement: I want the 22.29 I paid for each and in paper or sent to my new card and\or acct. PROMPTLY. And as well for them to get a penalty for selling and Im sure knowing fake gold and to stop selling it.

Business Response:

Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I responded to you a moment ago via email from ********************

Regarding your complaint: I want to apologize again for the trouble with your Groupon Goods purchase. We do our best to ensure you're totally satisfied with your product, and I'm sorry we've let you down in this case.

I've just canceled your orders and issued a refund of $66.87 in Groupon Bucks to your account for your three items. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** *

Manager

Groupon Customer Support”


Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

******** ******

6/28/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased 5 of an item thru Groupon. They sent the wrong product, although the included invoice was for the correct product. I have attempted three times to arrange an exchange for the correct product and the only solution they will offer is a refund. I ordered the correct product. The packing slip was for the correct product. THEY shipped the wrong item. It's still showing as available on their website, yet they will not exchange products in order to correct their mistake. I'm won't reorder, for fear that they will make the same error again! And considering that they are doing nothing, other than continuing to email me a return label, WHY would I order anything from them again? This customer service is appalling.

Desired Settlement: I just want them to exchange the wrong product that they sent, for the correct one!

Business Response: Hello *******

Thank you for reaching out to us through the Better Business Bureau. I responded to you a moment ago via email from ********************

I am terribly sorry to hear of the frustrating experience regarding your order.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

6/28/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered an ankle bracelet in April 2016 using my debit card to pay for it. The money was immediately taken out of my account but I have never received the bracelet. I have repeatedly contacted both Groupen and another company they referred me to without resolution.

Desired Settlement: Refund of my money.

Business Response: Hello *****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from *******************.

Regarding your complaint: Non Receipt of Monogram Bracelet.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

***** *
Manager
Groupon Customer Support

6/27/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I bought a groupon for about in the early part of June for 150.00 to give to my husband as a surprise gift on his birthday which was last Friday June 17th. He ended up saying that he wouldn't use this gift as he didnt want to do that sport, that it was something that would hurt his back and he didn't like lake water anyways. So, I very nicely ask Groupon for a refund. They said they don't do refunds and that I should give this 150.00 gift to someone else...seriously? That's a lot of money to just give to someone else, since I would like to use that money to get him something else. This was a gift only for him. There always needs to be exceptions to the rules...OR make the refund policy longer for example, 1-2 weeks. To make sure that people are ABLE to use the purchased Groupon. I will never use Groupon again which is sad because every once in awhile there are some great ideas.

Desired Settlement: I Just want my money back. That is it.

Business Response: Hello ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint surrounding the *** Flyboard Groupon you purchased for your husband.  I'm sorry to hear that he won't be using the Groupon and for any frustration caused when you originally contacted us.  I see that our team was able to issue a full refund of $147.00 back to you on 6/22 to the card ending in 5874. It should appear on your statement as a refund from Groupon, Inc.

Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.

Unfortunately, we're unable to expedite this process.  If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.

I'm glad we were able to take care of this for you. Please keep in mind that after 3 days from purchase, we typically only issue refunds if the business is unable to provide the services offered in the deal, or if you had a bad experience when you redeemed your Groupon.

I apologize for any inconvenience, and thank you for your patience. If you have any additional questions, please reply to me via the email from support@groupon.com.

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *****

6/27/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I attached my credit card statement highlighting BOTH charges of Posted Activity in my emails to Groupon several times. . 6/7/16 I purchased one (1) ******* & *** voucher on 6/7/16 in the amount of $27.00. My credit card was billed but I was not able to print the voucher and email Groupon (attachment included w/my email) 6/8/16 Emailed Groupon again that I was unable print and was told to wait. (attachment included w/my email) 6/9/16 Emailed Groupon, I sent proof that GROUPON received my $27.00 and I'm still not able to print the voucher. (attachment included w/my email) 6/10/16 Groupon emailed me that the problem was fixed and I can print the voucher. I was able to print but now I had a 2nd charge of $27.00 on my credit card statement and I want that corrected. (attachment included w/my email) 6/11/16 - 6/12/16 = Emailed Groupon that I want my $27.00 back and that they over charged me. (attachment included w/my email) 6/13/16 and 6/14/16 Emailed proof that I purchased 1 voucher and my credit card statement Posted Activity that $27 was taken twice 6/7 (cleared on 6/8) and again on 6/10 (cleared on 6/12) (attachment included w/my email) Posted messages of my dissatisfaction on ******** and on Groupon's ******** Page 6/15/16 Groupon emailed the 6/7/16 voucher has been cancelled and $27.00 will be refunded to my credit card within 10 business days. They will still not refund the charge that went through on 6/10/16 in the amount of $27.00. Posted messages of my dissatisfaction on Groupon's ******** Page (attachment included w/my email)

Desired Settlement: I want the other $27.00 credited to my credit card (transaction date 6/10/16 with a posted date of 6/12/16) .

Business Response: Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint: Looks like your issue has been resolved. I can see that both your transactions have been refunded and I apologize for the confusion this has caused.

To help make up for the trouble, I have issued $10 in Groupon Bucks to your account. This credit will be available for you to use shortly.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* **
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******r ******

6/27/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a promo code to get an online driver's ed course for $40. I was sent the promo code, but it was invalid. 3 calls to the online school ended with the same response: they can't help me, only Groupon can. 4 e-mails to Groupon have only resulted in form letters asking to resolve with the merchant.

Desired Settlement: All I wanted was a valid code, and they have not been able to give me one. So I want my $40 back

Business Response:

Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I responded to you a moment ago via email from *******************.

Regarding your complaint: I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustration. I've just issued you a full refund and removed this Groupon from your account.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** **

Manager

Groupon Customer Support”


Tell us why here...

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

**** *********

6/27/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Bought an ***** ***** ***** 2 palette with Groupon Bucks from a 3rd party seller. Received the product, and it was damaged, and also counterfeit. Attempted to contact 3rd party with no results. Attempted to contact Groupon multiple times, through multiple mediums, and never got a response. Sent pictures of the fraudulent materials with a confirmed original palette, plus the damage, and e-mailed to customer service. Sent telephone number with best time to call. Reached out through Social Media, private messages and the extra e-mail addresses I was asked to contact. Not only was the merchandise counterfeit, but the ingredients where also therefore incorrect, and could be potentially harmful to my health, as I do not know what the product I received contains. I have been attempting to get this issue settled for over 3 weeks, and have been consequently blocked on their Social Media sites.

Desired Settlement: I am requesting a return of the existing Groupon Bucks paid for the counterfeit product, plus an addition 200 Groupon bucks for the lack of customer service, stress and aggervations, plus the potential harm to my health due to the unknown ingredients in the fraudulent item received.

Business Response: Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint:  I’ve looped in a manager who works on the Stores Team and they’ll be in touch shortly.

I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Groupon Stores Manager will be using to further discuss your issue.

Thank you for your understanding.

Regards, 

******* **
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

********* ****** *********

6/27/2016 Problems with Product/Service
6/27/2016 Problems with Product/Service
6/24/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This is a complaint against both Groupon's advertising and refund policies. Groupon guarantees on each purchase that the value of money paid to a merchant never expires. The promotional value expires within some period, but face value (i.e., the amount paid for a Groupon ) is as good as cash with a merchant and never expires. When I tried to use a Groupon (face value), merchant refused to accept it. I contacted Groupon and requested a refund back to my credit card because I wasn't able to use this Groupon. Groupon refused to refund the money. Instead, they offered "groupon money" forcing me to buy something else in a limited period of time from them. I did not plan to buy anything from Groupon, I just wanted to either use the Groupon at a merchant as per Groupon's guarantee or get a refund from them, if I wasn't able to use it. When I purchased this Groupon, there was no time limit to get a refund or use the face value of Groupon. In fact, this is Groupon's misleading selling point - they "guarantee" that Groupon is as good as cash with a merchant, and when merchant refuses to honor it, Groupon reneges on its promise and does not refund the money. This is a consumer fraud and a misleading advertising. Had I known in advance that the merchant would refuse to honor Groupon, or that Groupon will refuse to refund the money in such case, I would have not purchased it. But I ended up without a product and without the money.

Desired Settlement: Groupon has to issue me full refund back to my original form of payment for this purchase. I do not want "groupon money" as I don't want to buy anything from them again. Additionally, Groupon has to stop misleading advertising to customers stating that "face value of Groupon never expires" and that it is as good as cash. There are other customers who are in the same situation and Groupon has to stop making false advertising claims.

Business Response:

Hello *********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from********************

Regarding your complaint about ****** *** Groupon which you purchased on 10/31/2011.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******
Manager
Groupon Customer Support

6/24/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I made a purchase online on May 30th, 2016. I have never used this company before. I received a confirmation email of my order. I realized that I never received a shipping notification and I tried to reach the company to get that information. I could not log into the online account and I contacted them many times that evening trying to log in. They would not assist me with a link to reset password. I tried 3-4 times to reset and I could not get a return email or link. The online support person would not look up my order and finally it was late, I gave up and went to sleep. The next morning I finally got a link to reset. I did this and logged into the account. I see that the order is not processing on that day on May 31 and on June 1st. I tried to communicate many times between then and now - Today is June 6th, 2016. The order is still not processed. I keep getting generic replies from the online customer service people. They dont really read the emails they mostly generate generic replies. I have put a stop payment with my **** Company. I have told Groupon to cancel the order. The only replies I get are generic replies. Its very frustrating. What I don't want is for them to eventually (at their convenience) decide to process the order and ship now. I have to make alternate plans to purchase the product somewhere else at this point because I need it for an event. This is the most frustrating company I have ever dealt with. It must be illegal to take customers money and not process the order - let alone get a shipping confirmation. The last time I checked this is not legal in the US. Again -- the only response I get are generic emails. I dont know if there is anything you can do to assist but please help me if you can.

Desired Settlement: My **** is currently stopping the payment but I want groupon to Cancel it in their writing and on their email and letterhead. I am looking for this desired outcome. 1) Groupon's cancelled order paperwork --

Business Response: Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

********* **
Manager
Groupon Customer Support

Consumer Response:

Dear Groupon and BBB,

Unfortunately Groupon continues to not answer questions and answer my questions or resolve this problem.  

This note from the manager in this email says they sent me a direct message with answers to the questions.  I don't have any such email from them.  I double checked my two spam folders to make sure there is no email from Groupon in Spam and there are none.  

All email correspondence from Groupon has by in large been "generic" emails.  It appears that they dont read.

I advise them to communicate openly in these emails insuring all parties are being honest and solving this problem.

I encourage anyone thinking of using Groupon to NOT use them.  How can this business model work.  This is very very bad customer service.

Best,

****** *****

Complaint: ********

I am rejecting this response because:

Sincerely,

****** *****

Business Response:

Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from********************

Regarding your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

**** **
Manager
Groupon Customer Support

6/24/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On May 28th 2016, I called Groupon to see if I was able to use Groupon bucks for a vacation. They answered me, and said that I could in fact use Groupon bucks 4 Groupon vacations. I called a second time to verify that I was able to use multiple Groupon bucks vouchers for 1 trip. They assured me that I could. At ******* ********, we are given vouchers based on our performance. I am able to redeem those vouchers for cash or for other items such as Groupon bucks. I've never had an issue with Groupon, so I redeemed $1,100 in Groupon bucks 4 Occidental Grand Aruba, my honeymoon! After redeeming $1,100 in Groupon bucks into my Groupon account, I went to go purchase our honeymoon! My Groupon bucks for not showing up so that I can purchase my honeymoon. I spoke to multiple customer service reps and they finally forwarded me to a supervisor ****** *. He broke the news to me that I wasn't able to use Groupon bucks for this specific vacation. I let him know that I called twice before I redeem my vouchers for Groupon to make sure that I would be able to use these Groupon bucks for my honeymoon. Both Representatives I spoke to originally assured me that I could, and now this gentleman is telling me that now I cannot use them for this specific vacation. I obviously would not have redeemed $1,100 in Groupon bucks for a vacation that was not going to work, and that I was told that I could use towards Groupon vacations. On top of that this supervisor told me that I can use it for anything else in Groupon, which I refused. He proceeded to tell me that I had no other options, I would not get my money back and then hung up on me. I either want my vacation that I was told I could redeem with Groupon bucks or I want my money back. Groupon, just make this right. And by the way, supervisors shouldn't be hanging up on their customers.

Desired Settlement: Either I get my money back, or Groupon honors their customer service reps errors. The customer service reps were the one that told me that I can use my Groupon bucks 4 Groupon vacations. They never specified that there were vacations that could not use Groupon bucks for; honor the deal or refund my money. Plus, send ****** ** your supervisor, for additional training. A customer should never be hung up on especially if there were no harsh words curse words, and only looking for resolution.He only spoke to me as if he were reading policy out of the booklet. I understand the policy that I cannot use my Groupon bucks, but sadly I was told of this policy after I made my purchase Groupon bucks.

Business Response: Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: Gift card credit refund.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

****** **
Manager
Groupon Customer Support

6/23/2016 Problems with Product/Service
6/23/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I had bought a 1ct diamond prince cut 10k white band on April 21, 2016 from Groupon. When it came in the mail I notice that there were designs on both ends of the diamonds on the outside plus the band was hollow. Therefore, I search through the ads of rings again to see if they made of given me the wrong ring? Couldn't find any so I assume it was the ring. Until on June 6, 2016, I decide to look and maybe purchase another ring. As I was going through the the different rings I found a ring looks exactly like the ring I received in the mail not the one I supposedly have gotten. I called Groupon and I spoken to the supervisior, ******, and I explain to her the situation. She states she can't do anything as it pass the 14 days refund policy. I stated that this is a scram/ Freud as you have given me the wrong ring. I even stated I'll take a picture of it to prove that it's not the correct ring I've purchase but another one. I had no comparison to any ring until I saw the ring I received as being sold at a different price and is 1/2 ct instead of 1 ct. Which I have purchase. The dimensions of the band is suppose to be .25" but the one I got is 1/8." A lot of difference here when compare and justice need to be made here. Thank you!

Desired Settlement: I'm disappoint in the company as I have recently discovered them and bought many items from them. I tried to disolve this issue with the supervisor but she refuse to listen therefore, I decided that I want a refund as I can't trust them any more after this scam as original I wanted an exchange but not any more. Not even going to do business with them any more. Willing to send back for refund but they don't want because it is pass 14 days.

Business Response:

Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint: receiving the wrong ring.

I’ve provided more specific instructions in my direct email to you, which is ticket #********. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** *
Manager
Groupon Customer Support

6/23/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased 2 rings on May 28, 2016. Yesterday I received the package containing only ONE ring when I paid for TWO. I contacted customer service and they told me that I could either return the product for a refund or they would credit me with a $5.00 coupon. Since I paid $7.99 plus tax for each item, the total came to $17.38 I would have been satisfied with a replacement to the item that was not shipped - not a partial refund for an item never received. This may seem like a small amount; however, I am probably not the only one that this has happened to.

Desired Settlement: Kindly either replace the item purchased or issue a full refund.

Business Response:

Hello ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email fromsupport@groupon.com.

Regarding your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

**** *.
Manager
Groupon Customer Support

6/23/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I paid for two deals on Groupon on 6/12/2016. The deals were quoted in Canadian dollars and with promo code I received 20% off the deal. They charged me in US dollars and when I called them refused to give me a refund for the exchange rate of US to Canadian.

Desired Settlement: My charges were $74.90 Canadian. Using today's exchange rate they should have charged me about $56.00 so they owe me about $17.00 US

Business Response: Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint: Refund for the exchange rate of US to Canadian

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

6/22/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a comforter from the website on 6/9. I never received it. It was shipped to an unknown address that was not mine. I called customer service in 6/17 to find out how they were going to resolved the issue. The customer service representative was not on a clear line it as statically. I was told i would get an email within 24/48 hours. I received he following: Your Support Question for Queen and King Comforter Sets (10-Piece) (Request: ********* **** ***** *** *** Jun 19, 7:25 PM CDT: Hi ******** I'm so sorry that this happened. I've checked your records and can confirm that this order was shipped on 06/17/2016. Unfortunately, we don't have any additional shipping details regarding your order. However, according to your tracking number, **************** it appears the product was delivered. I would recommend checking with your neighbors or others who might have accepted the package on your behalf to see if one of them has it. If you're unable to locate the package, you can try contacting the shipping service, in this case ****** to see if they can provide you with a signature confirmation or more specifics regarding where the item was delivered. They may be able to help you track down the delivery, or provide another solution. So, I don't have the item or the money I pad for it.

Desired Settlement: I want my money refunded.

Business Response:

Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from********************

Regarding your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

**** **
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

******* *******

6/22/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a groupon for ***** ****. I placed an order for the product and they never delivered. I contacted the business and then again through groupon's suggestion. I never received a response. Groupon sent me an email stating they are willing to give me a credit. I said ok. I sent 2 emails to groupon require updates regarding my credit and they have not responded. The purchase was over $100.

Desired Settlement: I would like my money back.

Business Response:

Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: I see that we have processed a refund in the form of Groupon Bucks to your account.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******** *
Manager
Groupon Customer Support

6/22/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Had a problem with an recent order, received wrong size. When I called the customer service number I found out I was talking to a representative in the Philippines. I asked to be transferred the a representative In the United States and she refused to do it. I told her that it was the law that I have the right to be speak with someone in the US if I requested it. she then hung up on me, called back an still was refused. This is not fair or right too many businesses are going to other countries, I live in the US and do not want to talk to someone about an issued in another country.

Business Response: Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint: Wrong size received for an order.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

6/22/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have a Groupon account and I have been using it for a while, recently I notice that I'm not able to login to my account, I tried to reset my password but it keeps telling me that I don't have an account , but if I re-register, it tells me the account already exists . I contacted Groupon support to seek assistance on June 5th and received reply from ******************* with request ID:Request: ******** . and REQUESTED me to provide my billing information, I declined since it's a user login problem and I'm using the email that is registered with Groupon. Later in that day, I received reply from ******************* stating they proceed further only if I provide them this information . so I provided the information they requested, and that's the last time I receive reply from them. Now it's been 5 days, I sent multiple emails to them but never received any reply, and my issues still exists . I can't believe this kind of customer service quality is from a big company like Groupon .

Business Response: Hello **********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

********* **
Manager
Groupon Customer Support

6/22/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On June 9, upon purchasing an item (automotive detailing offer from a local company in Edmonton, Alberta, Canada) from the groupon website, an 'invitation-only' offer was presented to me to purchase a $10 ******** gift card for $5. I did not seek this groupon, it was an offer solicited to me. I purchased this as normal, just as I had purchased the first item. On June 11, I looked at my credit card statement and noticed the $5 item was billed at a higher amount. I looked into this on the groupon website and realized the gift card I purchased was only valid in the USA. My problem is that I had just finished using a Canadian credit card to purchase a local item from Edmonton, Alberta, Canada, when this exclusive invitation only offer for ******** was solicited to me by Groupon. There is no way for me to see if the 'valid in USA only' statement was in the fine print when I purchased, but if it was it does not excuse the deceptive solicitation practices of Groupon. I had no reason to assume that this special offer would not be valid in the country I live in, as it was only offered to me after purchasing an item exclusive to my locale. Today, I contacted Groupon Support to be told that it is a final sale item, that "valid only in the US" was in the fine print and then I was disconnected from the chat by ************* * *as the chat has been idle for over 2 minutes" on 10:18:28 AM MDT June 11, his initial response was at 10:16:42 AM MDT (under 2 minutes), if groupon would like, I have taken screenshots to show that I was disconnected before 2 minutes was done. This abrupt discontinuation of my support chat to help me with my problem has led me to seek the Better Business Bureau.

Desired Settlement: Refund of the 5 US Dollars.

Business Response: Hello ****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: Sorry for the trouble! I've just issued $5 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.

Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* **
Manager
Groupon Customer Support

6/21/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I made an incorrect purchase in March and was to be refunded and never received any reimbursement. No product received, no refund. My bank says I need to contact Groupon, Groupon says I need to contact my bank. I've done both but cannot find a resolution. I need some sort of advocacy between the two because I'm at a loss of what I can do?

Desired Settlement: I'm entitled to a refund according to emails I have received and can forward to you.

Business Response: Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

**** **
Manager
Groupon Customer Support

Consumer Response:


Complaint: ********

I am rejecting this response because:

The initial problem was not resolved, once again Groupon insists it is a banking error. I have all my banking records to prove no refund was made to my account. The bank has no record of a refund, just the initial purchase.

Sincerely,

******* ******

Business Response:

Hi ********

Thank you for writing back to us through the Better Business Bureau. I'm sorry to hear that you haven't receive your refund from your bank.

No problem, I've just issued $$52.05 in Groupon Bucks to your account. Again, these Bucks are available in your account immediately and do not expire. 

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Regards,

***** **

Manager
Groupon Customer Support

6/21/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased an item on May 12, 2016 from a 3rd party merchant through Groupon and never received the product. Orders are typically delivered in 5-10 business days. After sending a complaint to Groupon, I received a response on June 4, 2016 stating "We've reached out the merchant about your order status they have replied saying that they will respond to your email address." I still have not received a response from the merchant ***********. I've asked Groupon to follow up with them 5 time since and they are no longer responding to me. The Groupon contacts I've been dealing with are **********************

Desired Settlement: I just want the product I purchased.

Business Response:

Hello *********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from *******************.

Regarding your complaint: I responded to you in the BBB portal earlier today.

I have notified a Groupon Stores specialist who is reviewing your request.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******* **
Manager
Groupon Customer Support

6/20/2016 Advertising/Sales Issues | Complaint Details Unavailable
6/20/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Did not receive $10 discount for becoming a new customer. Items received were defective. I received message that the item was not returnable after contacting customer service. I never was told that the item was non-returnable when ordering.

Desired Settlement: I would like a shipping label and wish to return this defective product.

Business Response: Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: I've issued $10 in Groupon Bucks for the promotion code issue plus issued full refund for the defective 'Power Magnetic Posture Support' order.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

************* *
Manager
Groupon Customer Support

Business Response:

Hello *******

Your $20.36 was refunded as two entity $8.06 and $12.30 as you have made two different transaction on 05/29/2016 and your refund processed successfully on 06/11/2016 to the card ending ***** This refund should reflect in your card statement within 10 days of refund issued. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.

Thanks for your understanding.

Regards,

************* *

Manager

Groupon Customer Support

 

 

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******

6/18/2016 Advertising/Sales Issues
6/17/2016 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: Groupon has 14 day return policy on items with high purcase value. I do not find this to be fair when items are no longer functioning within the month which falls aftter this period but the item I bought was $70. I do not find this to be fair. Aside from printed return policies I received a 60 day warranty card with the item for which no one anwers the phone number and groupon will not replace nor refund. I find it to be unfair to do business with vendors who groupon cannot honor the vendor's policies sent to the customer. I contacted groupon in the period of the 60 days and they say they ony honor their 14 day period. Nothing was printed about what happens if product does not work shortly after purchase.

Desired Settlement: I'd like either a refund or proper replacement of a working item that works longer that 20 days. The item is a ****** charge bracelet which stopped working one month after purchase

Business Response: Hello *****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: I'm sorry for any trouble with this purchase.

Most Groupon Goods are only returnable within 14 days of receipt. According to the tracking information for this shipment, your order was delivered on 4/15/16. However, I do understand your situation, and because you're such a loyal Groupon customer, I want to make sure you're taken care of today.

I've sent your prepaid mailing label in a separate email. Just click the download link in that email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment.For future reference, you can generate a return label from My Groupons when an item is eligible for a return: visit http://gr.pn/GoodsReturns to see how.

You can keep an eye on the progress of your return by signing into your account at www.groupon.com/mygroupons. Just click "View Details" and then "View Return Status." Please allow 2-3 weeks (or sooner) for your return to be received and refunded. Within 3 business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processed. Keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

**** **
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

******** ********

6/17/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a "portable inflatable air lounger" on May 26th SOLELY because it said "SHIPS IN TWO DAYS!" and found it to be a decent deal, considering the $63.00 price tag (with shipping costs). I checked on the tracking over the weekend, and it said my package was at my local ********* post office, and I would receive it no later than 8PM on Tuesday, May 31st. Well, now it's Wednesday, June 1st and no package has come. I checked the tracking for the shipping again, and it says my package hasn't even left the facility in Kentucky. This is absolute nonsense. I am very upset and frustrated, as I purchased this item for a music festival that I am going to next week (6/7/16). I have had many issues with Groupon, whether it be shipping taking too long or poor quality products. I have not made a complaint before, but I have had enough. I invested a lot of my hard earned money into this item and everything has gone downhill.

Desired Settlement: I need my item to be shipped to me and I need to receive it NO LATER than Monday, June 6th 2016. If this is an issue, I need to be contacted directly by someone from Groupon and I need a full refund in a VERY timely fashion. I spent a lot of money on this item, and I would like to actually be able to enjoy it at the music festival I bought it for.

Business Response: Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: Sorry for the trouble. I checked the tracking number that was provided by the shipping company, and it looks like it is already in transit but hasn't been updated. Please note that, sometimes, shipping companies do not provide intermediate updates for a shipment, just the final delivery details. 

Of course, if you don't receive the product or see any changes in the tracking information in the next 3 business days, please let me know and I can look into this further.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* **
Manager
Groupon Customer Support

Consumer Response:


Complaint: ********

I am rejecting this response because:

My requests were not met. No employee was able to tell me where my package was. I was told that the package had been dropped off at ****** but upon rechecking my tracking online and speaking with a ***** employee, I was informed that only a label had been created and a package had never been dropped off at *****. Seeing as I needed this item no later than tomorrow (June 7th), I took the liberty of purchasing a similar product elsewhere and will be returning my product to Groupon whenever it arrives to me, if that ever happens. I expect a complete and full refund (including shipping costs) in an EXTREMELY timely fashion, in addition to free return shipping. I will not be doing any further business with Groupon and I can assure you that I will advise friends and family to do the same. 

Sincerely,

***** ******

Business Response:

Hello ******

Thank you for reaching back out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: Unfortunately, we don't have any update yet on the expected delivery of your product. We are still working with our fulfillment network to resolve the issue, but at this point we're unable to provide a time frame for the arrival of your shipment.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******* *
Manager
Groupon Customer Support

6/17/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Merchant offered a sale price on an item with options. I was charged the higher rate although the price on the MAIN page remained the same, it only changed in the extra small shadow box that is not noticeable, once I liked complained via email the technical problem, on Groupon's end, it was fixed but they would not honor the sale price that was originally presented to me, even after I was told by there CSR that sending a screenshot of the error would be sufficient,& I did. I have received three different emails from Groupon with two seperate excuses why the price was changed on me. It's only a $12.00 difference and I have spent several hundreds of dollars with them but that is not the point. The problem is that they refuse to sell me the product at the price I have pictured WITH the options I chose at the price that they listed as a default even though the price didn't change during the purchase.

Desired Settlement: Refund of the difference in price as advertised and the price I was charged.

Business Response: Hello *****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: Difference in pricing you had raised with us between what you were charged and had been offered.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

***** *
Manager
Groupon Customer Support

Consumer Response:


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. Groupon was kind enough to appreciate my loyalty to their company and,for that reason, refund my money in

"Groupon Bucks". Thank you kindly for your assistance. 

Sincerely,

**** ******

6/16/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a Groupon to use on my vacation and was unable to reserve a ticket for a show for 3 days with no availability until the day of my departure. I was told I by the business to contact Groupon for a refund and Groupon would not even work with me because it was past the 3 day refund period. I'm out $64 and cannot use the voucher since it was for a vacation week and I don't live close. I have used Groupon in the past and never had a problem. I will never use them again and I'll make sure all of my friends and family never use them either.

Desired Settlement: Refund

Business Response: Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint: I am sorry for the trouble you encountered with redeeming this Groupon. After the day of your purchase, we are only able to issue refunds if the event has been canceled or rescheduled for a date that doesn’t work for you. You can still give this away as a gift if you decide it is something that you no longer would like to attend. 

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

****** *
Manager
Groupon Customer Support

Business Response:

Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from*******@groupon.com.

Regarding your complaint: We do not issue refund for live events, however I understand your situation and I've just issued a $64 refund in Groupon Bucks to your account as an exception. In future we will not honor refund such situations. We always recommend you to make sure the appointments are planned in advance.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** *
Manager
Groupon Customer *******

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******

6/16/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I booked a 2 night stay at the ********* *** ** ******** with Groupon for a trip from Katy to Lubbock Tx (9 hour trip). Once I arrived with my confirmation at 11pm at night with my husband and 3 small children, I found out that the hotel did not exist!! I was supposed to be in a Mariott with breakfast served (which saves about $30-$50 per day with my family size- 5 of us). I stop at a place to ask them where this place was and find out that I am booked there- a ***** * extended stay type place- NOT A ******** AT ALL. I walk into the room and there is a red wall behind the beds with white exposed / damaged sheet rock everywhere instead of headboards, the light wouldnt turn on bc it was missing the bulb. I went to call the front office and the phone cord was as short as from your wrist to elbow with nowhere to plug it into, I found a 2nd phone which wouldnt work either until I switch the first phone with the 2nd line and finally got it to work. I called the front office and no one would answer even though its supposed to be 24 hours. I used the restroom and the toilet paper holder fell off the wall. I had 2 drunk men banging on my door at 3 am looking for the party- wrong room. When I woke up to talk to the office and get the kids fed, I was told they dont do breakfast, even though they have all the equipment in the office near the entrance When I finally told them what was going on and my level of disatisfaction for being sold something that didnt exist they said I had to call Groupon and *******- I didnt know anything about ******* bc I never booked with them, it was groupon. I finally got refunded but have yet to see it hit my bank account which put my family out and caused us to have to take out a loan to find somewhere to stay. Groupon said they would not pay the loan fee I am being charged for having to take it out since they sold me a non existent hotel or assistance with the breakfast they sold me that didnt exist. THEY ARE CONS

Desired Settlement: I would like them to make it right, this was my husbands bday trip to see his family who do not have room for us to stay. This was terrible of them to do

Business Response:

Hello *********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I responded to you a moment ago via email from ********************

Regarding your complaint: I’ve looped in a manager who works on the GetawaysTeam and they’ll be in touch shortly.

If you have any additional questions, please reply there. That’s the thread that the Getaways Manager will be using to further discuss your issue.

Thank you for your understanding.

Regards,

****** **

Manager

Groupon Customer Support”


Business Response: Hello *********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint on the Getaways deal from Groupon.

It looks like one of our managers from the Groupon Getaways support team had already reached out to you on 12th of June and resolved this issue for you. Also, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

****** **
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

******** *******

6/16/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I had been using Groupon.com services for a while without issues. However, all of a sudden, without prior indication, or notice, Groupon.com suspended my access to the account. Despite multiple requests to find out why was the access suspended, and when will it be restored, all i got from there customer service was that they are looking into it but have offered no resolution or clarification as to what is going with my account access. In addition, I had requested them to refund all my purchases but they didnot refund any of the purchases. I am fine if they are blocking my account but they should atleast refund my purchases.

Desired Settlement: I would like Groupon.com to provide a clear explanation of the reason behind blocking my account without notice and a full refund of all the purchases in last 6 months.

Business Response:

Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I have also responded to you with a direct message from our Customer Support system earlier today.

For the safety and security of Groupon, we often review accounts for potential risks. Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account.

Thank you for your understanding.

Regards,

****** **
Manager
Groupon Customer Support

Consumer Response:
Complaint: ********

I am rejecting this response because: Why was no refund issued? Why wasn't the customer notified of the decision? What is the purpose of the unilateral action with taking your customer into confidence?

Sincerely,

***** ******

Business Response:

Hi ******

One of our supervisors, ****** *** sent a direct email to you earlier today (6/7/16) via email from support@groupon.com. ****** responded:

"For the safety and security of Groupon, we often review accounts for potential risks. Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account. This decision cannot be appealed.

Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our company.

Also, It is not our policy to issue a refund for an expired or expiring Groupon.

If you are unable to use your Groupon before it expires, you can still use it for the price you paid. For example, if you paid $15 for a Groupon that has a $30 value, after expiration your Groupon should still be worth $15 toward the products or services originally offered in the deal.

If you have any trouble with this, please let us know.

However, I can send you the unused Groupons for you as an attachment and you can print it like any other document and use those Groupons for the paid value."

****** will be able to provide you with any of your unused Groupons and attach them in an email to you for you to redeem, however, we will be unable to issue you refunds for any unused vouchers.  If you have any additional questions, please reply to ****** from his direct email to you and he will be able to further assist you.

Regards,

******* **

Manager

Groupon Customer Support

6/15/2016 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: I have outlined this entire issue chronologically with pictures in this google doc: https://docs.google.com/document/d/1xU_EN5zhNuVqnm54MQy0ziK5iMnuFBPKHeTKdfWDAV4/edit?usp=sharing Phone stolen on 5/19/16 Phone ordered on 5/19/16 from Groupon Goods advertised as working with ATT/TmObile network with 30 day warranty The Phone arrives on 5/26/16 The Phone arrives and does not work with my Simple ******** ******** SIM card. I assume this is because unlike the ad there is a sticker on the back of the phone saying it is a ******* phone. In the meantime I begin to transfer all of my phone settings from my old iphone5S to this phone over my ******* wifi account in anticipation of being able to use the phone the next day. In doing so I use up nearly all of my monthly data allowance. 5/27/16 ******* and ***** store say phone is broken. ***** store has a record showingthat the phone was brought into their store a month out of warranty in February 2016 with the exact same problem that I am expereincing. I spent 43 minutes ont he phone with groupon customer service on Friday and another hour on Monday. At 9:15 am I spend 56 minutes on the phone with a customer service representative who tells me that I can send the phone back for a refund and then purchase another phone on the site. He explains that it would take 2-3 weeks for my phone to return and then another week for a new phone to ship to me. So basically in addition to over a week of being without a phone he expects me to wait more than a month to have a replacement. At this point I am just angry. I have no phone, no email, no voicemail. I am self employed and a single parent. Without phone, email and voicemail I cannot work. Without working I cannot bill. Without billing I don’t get paid and there is no one to pay my and my child’s expenses.

Desired Settlement: I bought what was supposed to be a functional phone. Additionally it was supposed to not only work but work with my existing carrier. I have now experienced the cost of the phone, at least a day of lost time trying to troubleshoot and fix the phone, activation and cancellation fees for switching to a carrier that would work with the (wrong) phone sent and still no solution anywhere in sight. So now it is nearly 3 days after my call to Groupon and much later than the 24 hours in which the representative said she would get back to me. No one has emailed me and I have checked my email and spam folders repeatedly. I have not had a phone since 5/19/16 I have not had email since 5/27/16 I do not have any reliable way for people to reach me for work. I would like a fully functional phone in the specifications I ordered in my hands no later than June 2, 2016 along with a Groupon Bucks credit to compensate for all of the wasted time and the product not matching advertisement.

Business Response: Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint concerning your iPhone: 6 128GB (GSM Unlocked) - Gold Refurbished order placed on 5/19/16, I am terribly sorry for the frustration and inconvenience this has caused.

Typically, we are only able to issue refunds when items have been returned back to us which can be a 2 - 3 week process, however, due to the circumstances I've just issued your full refund of $489.99 back to the original purchasing Visa credit card ending in ****.  Please allow up to 10 business days for this to be reflected on your statement.

We still ask that you return the defective phone to us. I've sent your prepaid mailing label in a separate email. Just click the download link in that email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment. 

I've also added $50 in Groupon Bucks to your account to apologize for this experience. 

This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.

I apologize again for the troubling experience.  If you have any additional questions, please reply to me from my direct email to you.

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

Business Response: Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint concerning your iPhone: 6 128GB (GSM Unlocked) - Gold Refurbished order placed on 5/19/16, I understand your frustration and this is the not experience we want our customers to go through.

I wish I was in position to get the phone in your hands right now, however I'm afraid we're unable offer replacement for this item. We also strive to make sure we reply to our customers on time, however sorry for the delay due to unusual high volume. 

We do not issue refund for expired Groupons, however as an exception I've issued you $72 in Groupon Bucks. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.

Below is the split of your unused Groupon's for you reference.

skype-5 - $10
ristretto-roasters-portland - $7
common-ground-wellness-portland-1 - $30
here-we-go-again - $15
urban-farm-store-portland - $10

Again, I'm really sorry about this trouble. Please let me know if you need further help and I'll be happy to assist.

Thanks,

**** *
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

***** ******

6/15/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I am not one to complain about much. But I have had so many issues with Groupon within the last couple of months I just have to say something. First and foremost I would like to discuss my groupon with ********** **** I purchased. This was ordered the same day as the ***** ******* and **** ***** Caribbean. All of these Groupons stated that they would expire on june 27th when they were purchased. We noticed when we printed off the **** ****** **** groupon that the expiration date changed to May 26th. I week before our vacation to N****** ****s. We would have NEVER bought this is this expired a week before our vacation. We ended up going to the ********** **** and spoke with the manager on duty. He stated that they had a lot of problems with Groupon with “lying” on their groupons so they had to cancel their contract with groupon. He would only honor the purchase price of the groupon not the full value of $80. This is VERY misleading, and the expiration date should not change once purchased. Next complaint is that **** ***** Caribbean would not accept the group of $20 when we went there on Saturday June 4th 2016. Next complaint is that the 8x zoom ****** camera lens is NOT the lens shown in the picture and arrived cracked so had to be thrown away. NEXT the *** durable micro USB Cables 10ft, doesn’t even charge a ******* ****** s4. It just doesn’t work at all! Lastly I called to cancel the order for ********** and at first the rep refused to cancel the order. Then he said he would cancel the order and provide a refund. Within a few days I received the **********, I called to return and the rep refused to allow me to return and when I asked for a supervisor the rep hung up on me. I have so upset with this whole company as a whole. My account is under the email address of ************@*****.com

Desired Settlement: I would like a refund for the ********** **** groupon, the USB charger the ****** lens, the **** ***** Caribbean and I want to know why I was told I would get a refund for the ********** and i never got one. None these issues that happened were my fault. It was quite embarrassing with the ********** **** and the **** **** since my kids were with me. Also the USB charger was a mothers day gift for my wife and it didn't even work. I'm sure Groupon will try to pass the blame to the other company and not on themselves. This is VERY unethical, I don't see how this can be legal.

Business Response: Hello *******

Thank you for reaching out to us through the Better Business Bureau. I responded to you a moment ago via email from ********************

I am sorry to hear that you've had so many issues lately using Groupon. 

Regarding your ********** **** Groupon, we sent an email on 5/19 to all customers who purchased this Groupon. I've copied the original email below in case you are unable to locate it:

-------
We have some bad news: *** Fridays at ******** At The Falls no longer be able to provide the services for your Groupon after May 26. We know—we're disappointed too. Since you may not have had the opportunity to redeem your Groupon yet, we wanted to give you a heads-up so you can use it before then.

Of course, if you won't have a chance to redeem your Groupon before May 26, please let us know at www.groupon.com/support. We'll be happy to help.

We really appreciate your understanding and apologize for any inconvenience this may cause. If you have any questions about this, please feel free to let us know.

Regards,

Groupon Customer Support
---------

I am truly sorry to hear about the experience you had redeeming this Groupon. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case. 

To help make up for the trouble, I've issued $44.10 (amount paid) in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.

Regarding your **** ***** Caribbean Groupon, I'm really sorry for the trouble and I appreciate you providing us with this feedback. I've just issued a $8.10 (amount paid )refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.

Regarding the 8X Zoom Phone Camera Lens, I'm sorry to hear it arrived crack and was not the item you believed that was being advertised.  I understand you threw the item away. In the future, we ask that you provide us with an email at ******************* with a photo of the damaged product so we can assist you. Given your recent troubles, I've gone ahead and issued a $24.81 (amount paid) refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.

Regarding the *** Durable Micro USB Cable, I am sorry it wan't working with your ******* ****** s4.  I've gone ahead and issued a $8.62 (amount paid) refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.  In the future, as long as your item isn't listed as "Final Sale" in the Fine Print at the time of purchase you can return items for a full refund within 14 days of delivery by heading to your My Groupons page at http://www.groupon.com/mygroupons. Once you find the purchase you want to return, click "View Details" and then "Return Package," found directly above the the "Track Package" button. If your item is eligible for a return, just follow the on-screen instructions to fill in your details and print a prepaid mailing label. 

Regarding the **********,  I've gone ahead and issued a $23.98 (amount paid) refund in Groupon Bucks to your account as a one-time exception. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. This was a Final Sale item and because it had been more than 2 hours since you made your purchase, your order had already been processed and your item had either shipped or would be in transit shortly. At that point,we were unable to cancel or change your order. . 

For future reference, you can edit or cancel your Groupon Goods order within two hours of purchase when accessing your My Groupons page through a browser. From a computer, sign into your account at www.groupon.com/mygroupons. Then, click "View Details" next to the order you'd like to change. If you see “Edit order” on the left-hand side of the page, just click that link to edit or cancel. You can also give us a call during that time frame at (888) 375-5777 and we'll be happy to assist you. Our phones are open 8 a.m. to 7 p.m. Central Time, seven days a week. 

You now have a total of $109.61 of Groupon Bucks. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.

Again, I apologize for any frustration these issues may have caused. I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.

If you have any additional questions, please reply to me in the direct email that I've sent you via *******************.

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

****** *******

6/15/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: We were recently forced out of our apartment and had to find a place as soon as possible we ended up moving to Florida and so weeks before I had called Groupon and asked for a refund for the Groupons that I can no longer use and they didn't refund one of one of them for some reason maybe it was just an oversight but they refunded a Groupon for a restaurant that had previously closed so today I called and I spoke with and ******* *** **** who refused to refund the amount of $15 for a Groupon for Portrait Simple that expired last year however Groupon policy states that the $15 never expires because that was the purchase value all I'm asking is for the purchase value to be refunded since I cannot use it where I am it's not like we moved here purposely we took the first door that opened for us and that was Florida there was no way we could stay in Connecticut where Portrait Simple was 15 to 20 minutes away. This was done before and now they are refusing to refund me the amount that never expires so the customer service today was horrible and I will probably not be using them again and will absolutely not recommend them to anyone else.

Business Response:

Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

**** **
Manager
Groupon Customer Support

6/15/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased $50 coupon for 5 back compression sessions for my husband. We printed out coupon and my husband went to ***** ***** Health and Wellness center on 6/9/16. He was told that he couldn't use coupon since he was on Medicare and that this was listed in small print on website only. No where on coupon was this condition listed. I contacted Group on for refund/credit which they denied due to this condition on website. They stated I should give unusable coupon as a gift. This is unacceptable and false advertising. Very shady business practices.

Desired Settlement: A 50 refund and this Medicare disqualification to be listed in bold, LARGE print on confirmation email and on printable coupon. This needs to be clear to ALL purchase some made. Thank you. ***** ******

Business Response:

Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

Regarding your complaint regarding ***** ***** Health & Wellness purchase. I see that we have already issue you refund on 06/12/2016.

If you have any additional questions, please reach out to us at ********************

Thank you for your understanding.

Regards,

******
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

***** ******

6/15/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My husband and I purchased Groupon's for a trip to Costa Rica through Travel by Jen, and due to the health issues surrounding the **** virus we had to cancel. The terms of the Groupon stated "Cancellation policy & fees: $50 fee per person to cancel; 46-day cancellation required or fee of 50% Groupon price; 31-day or fee up to Groupon price. Travel insurance is highly recommended. Airfare nonrefundable after booking." I also sent a question to their message board which stated, as long as I cancelled in advance of 31 days I could get a refund, less the airfare, as well as confirmed over the phone on 2/4/2016. Groupon has told my credit card that I booked another trip and therefor do not need a refund, but that is a complete lie. Also, we never received a final itinerary, the hotels were canceled and confirmed that Travel by Jen did not send them any of our money. I also submitted a complaint on here for Travel by Jen. We want a refund for the Groupon and the hotel upgrade, less the airline cost per the terms of the Groupon.

Desired Settlement: We need our money returned from Groupon and Travel by ***. We paid $1908 ($839 for each Groupon and additional $230 for a hotel upgrade). The airfare was $730 so the refund can be reduced by that amount.

Business Response:

Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I responded to you a moment ago via email from ********************

Regarding your complaint: I’ve looped in a manager who works on the Getaways Team and they’ll be in touch shortly.

I’ve provided more information in the direct email to you. If you have any additional questions, please reply there, which is ticket ********** That’s the thread that the Getaways Manager will be using to further discuss your issue.

Thank you for your understanding.

Regards,

***** *
Manager
Groupon Customer Support

Business Response:

** ********

It looks like this has already been taken care of, but if you need any additional help, please let me know.

Thanks again,

******* *
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

******* *****

6/13/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order with Groupon Goods which contained 3 items. 1 of the 3 items was correctly shipped to the delivery address listed on the order. 2 of the 3 items were incorrectly shipped to an address attached to an expired credit card of mine from over 5 years ago. My best guess is that this was a human error on behalf of one of Groupon's employees, otherwise it must be some sort of technical glitch. Groupon apologized for the error but gave no explanation or resolution. I caught the error immediately, before the 2 items left the warehouse, but Groupon still claims there is nothing they can do to stop the shipment. Due to Groupon's mistake, these 2 items are being shipped to an ex boyfriend's apartment! How humiliating is that? From speaking with *****, I know that Groupon does have the authority, and enough time, to stop the shipment. They just refuse to do so. As the recipient, I do not have the authority to stop the shipment. This issue was 100% an error on behalf of Groupon and should be escalated to the proper internal contacts so that the shipment can be stopped.

Desired Settlement: I demand that the orders either be cancelled or re-routed to the correct address. If cancelled, I would of course expect a refund.

Business Response: Hello **********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint: I sincerely apologize for the frustrating experience. I understand you changed the shipping address on all three items in your Groupon account but two items were still shipped to the wrong address. Of course, this is not the experience we would want you to have and can look into what may have caused that error. Thank you for providing the screenshots and detailed information.

It appears one of our supervisors, ******* ** has already refunded these 2 orders to Groupon Bucks on 6/11. If you would prefer a cash refund, just let me know and I can convert that refund back to your original form of payment.

As an apology for the trouble and the delay in resolving this, I have issued an additional $10 in Groupon Bucks to your account. These bucks will apply automatically to your next purchase and expire in 180 days.

Sorry again for the trouble. If there is anything else I can do for you, please let me know.

Thank you for your understanding.

Regards, 

***** *
Manager
Groupon Customer Support

Consumer Response:


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

I've received a refund in Groupon Bucks, but the package still seems to have been delivered to the wrong address. I would have much preferred a refund to my credit card and that the package not be delivered to my ex boyfriend's apartment due to an internal Groupon error that I caught before the package even left the warehouse, but I am closing this issue as I do not have the energy to deal with it anymore.

Sincerely,

********* ********

6/13/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: On May 20, 2016, I tried to purchase a "Groupon Getaways" deal for a trip to Israel using e-mail address **********************. Due to the significant price of the trip (almost $8,000), my credit card company didn't immediately approve the charge. Within minutes (at 10:55 PM), my credit card company sent me an e-mail asking whether the charge was authentic. At 10:59 PM, I responded that the charge was indeed authentic. Less than one minute later, my credit card company sent an approval message to Groupon for the purchase. A few days later, I contacted Gate 1 Travel to make reservations for the trip (as required by the Groupon deal). I then learned that the purchase had never been completed by Groupon. I contacted Groupon Customer Service and asked why the purchase wasn't completed after my credit card company approved the charge. They said that in such a case Groupon sends the customer an e-mail asking them to call Customer Service to complete the transaction. I told Groupon I never received such an e-mail. At that point, Groupon Customer Service said that the deal was no longer available for purchase so there was nothing they could do for me. This is a problem since 2 other family members purchased a Groupon deal for that same trip and their purchase is non-refundable. So I can't purchase the travel deal and our other family members can't cancel their trip without incurring significant penalties. And after calling Customer Service twice, Groupon says there's nothing they can (or choose to) do to help me resolve this problem.

Desired Settlement: At this point, in order to purchase the same trip directly from Gate 1 Travel the price would be $180 more per person or a total of $720 more for our family of four. In order to "make this right," I expect Groupon to provide $720 to cover the increased trip price due to its failure to complete the purchase that I initiated and authorized. Alternatively, Groupon can refund the $720 against the purchase price of the Getaways deal that my father purchased from Groupon.

Business Response:

Hi *******

I responded to you in the BBB portal earlier today.

I'm going to loop in a Getaways specialist to review your case for further consideration.

Please stay tuned for an update via email.

Regards,

 

**** *

Manager

Groupon Customer Support

Business Response:

Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from********************

Regarding your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** *
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

****** ******** ****

6/13/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My business, ****** ****** ***** Company, set up a merchant account and ran a deal with Groupon. For over a year we have been attempting to get the money paid to us that we earned via students redeeming the Groupon they purchased for our classes. The money owed to us is well over $500 at this point We have supplied all banking info, tax id info, business name, etc. And they continue to keep hold of the funds .

Desired Settlement: We want the money our business earned by registering a deal with Groupon.

Business Response: Hello ********** *******

I responded to you in the BBB portal earlier today.

I have notified a Merchant Support specialist who is reviewing your request.

Please stay tuned for an update via email.

Regards,

**** *
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

********** ******

6/13/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: We intentionally booked this "all inclusive" deal through Groupon on 02/14/16 based on the amenities listed, which were critical to our decision. It was important that there were enough dining options available to accommodate my wife's dietary restrictions and our son's sleep schedule. In fact, we chose this package over a couple less expensive options because of this package was advertised to have 2 buffets and 9 a-la-carte restaurants included in the "all inclusive" package we booked. Upon arrival, we were given 2 options each night (of 4 total options), with the majority of them being after 8pm, forcing us to eat later than desired and subjecting ourselves (and the other patrons) to an exhausted baby. As such, we ended up having to leave the restaurants before finishing our meals, going to the buffet, and scarfing down food so that we could but our baby to sleep. Based on the feedback we received from other guests that we met there, those who booked via Groupon received the same treatment while those who bought timeshares or booked elsewhere received better options for the same package. I voiced my concerns to Groupon, the resort's "guest services" team, and the resort's management team on a daily basis. After dealing with this for 4 days straight, getting nowhere, I politely demanded to speak with the manager. Franklin (the "guest services" guy) told me that he was in charge and when I asked to speak with his boss or the owner of the establishment, he laughed and told me to "stop being so difficult". This was after them giving us dining options of 8:30-9pm and telling us that our package only gave us 2 options/night, despite those other restaurants being offer to other guests who requested reservations after us. These were also "Groupon concierges. We ultimately left the resort early, once we found reasonable alternative accommodations in the area. In short, they made our vacation feel more like a chore.

Desired Settlement: Full refund of purchase.

Business Response: Hello *********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

******** *********

6/13/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased 4 of these chairs for $360.36 . They come in 2 packs....$180.00 total each. One of the chair legs came broken. I was told that I have to send back 2 of the chairs (assembled and broken) and then reorder. It takes four hours to construct one chair and then I have to disassemble and put it in a box. I told them I will send the broken one and you send me a new chair. They ask me to send the picture of the broken chair , which I did. They said I need to send both chairs back and reorder. They send me a BROKEN CHAIR and told me they don't replace it . They gave me $15.00. I DON'T WANT YOU $15.00 BACK. I NEED YOU TO SEND ME A REPLACEMENT FOR THE BROKEN CHAIR OR FIX THE BROKEN CHAIR YOU SEND ME. ITS THE BUSINESS FAULT THEY SEND ME BROKEN CHAIR AND NOW AFTER I SPEND ALL THESE MONEY, THEY GAVE ME ONLY $15.00 BACK....

Desired Settlement: I need them to send me a replacement for the broken chair. I will send them back the broken chair. Or give me my money back.

Business Response: Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: 

I'm sorry for any trouble with this purchase. Unfortunately, we are not able to assist you with a replacement here and it looks like the deal is also sold out which makes it difficult for us to place a new order for the same. We understand this might be frustrating but we are sorry we are unable to assist in replacing/ reordering a new product here. 

You can still return the damaged pair and receive a full refund for the same. To return the item, just click the download link in the previous email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment. For future reference, you can generate a return label on your own within 14 days of receiving a product: visit http://gr.pn/GoodsReturns to see how.

You can keep an eye on the progress of your return by signing into your account at www.groupon.com/mygroupons. Just click "View Details" and then "View Return Status." Please allow 2-3 weeks (or sooner) for your return to be received and refunded. Within 3 business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processed. Keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

***** **
Manager
Groupon Customer Support

6/13/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: groupon is selling 4 microdermabrasion sessions at ***** ******* ***** in Fountain Valley CA and upon redeeming the coupon you only receive a 15 minute facial. They do not offer what the treatment that you purchase. She then tries to sell you additional services for what you have already purchased.

Desired Settlement: That she no longer is allowed to advertise misleading advertised specials on groupon

Business Response: Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: I found your order for ***** ******* Salon under the email address **************************

We're sorry for any frustrations regarding this deal. Per the merchant's website, http://**************************************************, the Microdermabrasion is a 20 minute facial procedure, so this sounds on par with what you described time-wise. If you have went only once and had one treatment done, you still have 3 more treatments available. Keep in mind, you do not need to purchase additional services from the merchant. The price you paid for your Groupon covers 4 Microdermabrasions with the merchant.

If you have any further concerns, please let me know. I don't see where you contacted our support center regarding this concern. Keep in mind we're always happy to assist our customers via phone at ************* via email at *******************, or via live chat on our website.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

***** *
Manager
Groupon Customer Support

6/12/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: -Called Groupon to confirm Gpon credits can be used for vacations -Confirmed YES -Based on answer, used work credit(******* ********) for$1100 in Groupon credit (instead of cashing it out) -Went to redeem on my Honeymoon trip : ), to no avail -Asked rep/mgr to honor deal or refund my $$ -Im stuck in a policy war, all the while my $1100 is held hostage -Just asking to honor an employee mistake or refund my $$ -receiving none of those, and ruined Honeymoon experience

Desired Settlement: Send me a check for my $1100 or honor the credit towards the exact vacation that I asked for before I even purchased the Groupon credits, which was ********** ***** ***** for $385/night Nov 1-Nov 5 2016. I would have never purchased the credits if I would have been given the correct information in the first place. To be told sorry and to leave the situation without me getting my refund or being given option that I was told was correct is unacceptable. You can't just take my money and say sorry;return it or give me the trip.

Business Response:

Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from********************

Regarding your complaint: On the Groupon Bucks in your account - $1100

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** *
Manager
Groupon Customer Support

6/12/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: you are associating our business with another business who is using our name illegally. we do not offer and will not offer groupons from our business. I spoke with Mr. ***** in person a few months ago about this. he changed his name on your website and so the confusion was eliminated for a time. he is now back to using a name very similar to ours; further, when on your website and clicking the "website" button it takes you to our website. this has caused concern with our guests and customers and we are deeply concerned as well. please correct this immediately.

Desired Settlement: get rid of the reference to our website phone address etc immediately

Business Response:

Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I responded to you a moment ago via email from ********************

Regarding your complaint: I’ve looped in a manager who works on the Merchant Support Team and they’ll be in touch shortly.

I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Merchant support Manager will be using to further discuss your issue.

Thank you for your understanding.

Regards,

Manager

Manager

Groupon Customer Support


6/10/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On June 30, 2015 I purchased a Groupon advertised product for ******** **** Paintball in the amount of $76. The product was meant as a gift while a few months had passed with the recipient informing me that he would be unable to use it. I then opened a Groupon request for a $76 in Groupon credit to use at a later purchase. After two weeks of wrangling & run around chats with their customer service reps, the vendor stuck to it's 'buyer beware' policy that I the consumer should have read and known the stated policy. I can't seem to reconcile this because in the past I have requested for refunds and it hadn't a problem with them.

Desired Settlement: Store credit or refund of $76

Business Response:

Hello ****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: I apologize for the trouble. It appears as though this issue was actually already resolved and your order was refunded to Groupon Bucks on 6/1/16. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Groupon Bucks are available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.

I hope this clears everything up! If you have any other questions, please let me know. Otherwise, enjoy your Bucks!

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

**** **
Manager
Groupon Customer Support

6/10/2016 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: I bought concert tickets through Groupon for $60. The concert, scheduled for 6/17/2016, has been cancelled. Per their Extraordinary Event Policy, I should receive a refund. When I claimed it, they have given me five different responses in the last 24 hours, none of which involve giving me the refund. Their offers range from the preposterous idea that I catch the concert somewhere else (basically, spend hundreds of dollars to go out of state), to giving my tickets to a friend (even though the concert is cancelled), to accepting Groupon Bucks.

Desired Settlement: I want my $60 back into my bank account. to be clear, no Groupon Bucks, but actuall American dollars!

Business Response: Hi ******* 

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. 

Regarding your complaint: It looks like this has already been taken care of, but if you need any additional help, please let me know.

Thanks again,

************* **
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******

6/10/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a Groupon for a massage at a facility named ********* * ************ in Orlando, Florida. When I called the number provided by Groupon to schedule a massage, I had to pay a $30.00 fee to the scheduler for the massage therapist to refund when I had my massage. I was then told that all massages are at the Groupon purchasers' homes. I did not know that. I cancelled my massage. Groupon refunded my purchase price. The "massage therapist" has no phone number except the scheduling company which, when I call from my cellphone, says that they do not provide service to my number. When I call from another number, I receive a message saying that they are having technical difficulties so call back later. Now I find out that there is no such massage place in Orlando named ********* * ************. The massage therapist listed on their website has a Florida license but he is not active in the state of Florida. The massage facility's address is a huge office building with no massage facilities on premise. I am afraid to be duped by Groupon again! I am afraid to purchase anything else because it may not be real. I spent more than two hours on the phone speaking to "service" agents in another country who have no idea how to help me.

Desired Settlement: I want my $30.00 paid to some scheduling company refunded. I want something from Groupon to confirm that they commit due diligence when allowing merchants to participate.

Business Response:

Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from********************

Regarding your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

********* **
Manager
Groupon Customer Support

Tell us why here...

Business Response:

Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: not receiving a refund for your **** ** ***** Massage Groupon.

I’ve issued a full refund. I'm very sorry for the trouble, and issued $15 to your Groupon account for the trouble. I've emailed you directly via ticket ********* . If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** *
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *********  I am still quite wary of purchasing from Groupon.  

Sincerely,

****** ******

6/8/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a mattress cover from Groupon and while it was beautiful, I washed and dried it for the first time last weekend. I followed the instructions to a tee and made sure I even checked on it as I have had these things ruined before in the dryer so I was very careful but the instructions still said to dry on low so I even put on Extra Low. The entire mattress cover Melted and is of no use to me any longer. I emailed them and the customer service folks went back n forth with me for days asking me to send pics and asking for pertinent information so I sent htem everything with pictures inclued and after days of doiong this, I get a response telling me I only had 14 days to return the item and there was nothing they could do. I dont spend my hard earned money on things that melt or ruin by one wash and then to have them treat me like garbage, is unacceptable. They really need to be like ****** and treat people with Dignity and respect but they dont and they told me basically I was out of luck. So, my $40 + dollars was a total waste of money.

Desired Settlement: I would at least like my money back for this item that was not as described and the care instructions were not right.

Business Response:

Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: I'm sorry for any trouble with this purchase.

I've sent your prepaid mailing label in a separate email. Just click the download link in that email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment.

You can keep an eye on the progress of your return by signing into your account at www.groupon.com/mygroupons. Just click "View Details" and then "View Return Status." Please allow 2-3 weeks (or sooner) for your return to be received and refunded. Within 3 business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processed. Keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******* **
Manager
Groupon Customer Support

6/8/2016 Guarantee/Warranty Issues
6/7/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Currently groupon is offering 20% off of local deals, however they have bundled multiple "vouchers" together, which causes the actual discount to fall anywhere from 33 to 75% less than that. This is very obviously false advertisement meant to lure customers into thinking they are receiving a larger discount than they really are.

Desired Settlement: Either correct the way the discounts are applied, or correct the terms of the coupon

Business Response: Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: I've given $3 credit for the trouble caused.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

************* **
Manager
Groupon Customer Support

6/6/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a notification on my tablet that there was a limited time offer on a cat tree. I clicked on the advertising which took me directly to the product which shows the cat tree at 71% off only $19.99. I clicked add to cart and it did not let me proceed until I had selected an option which was not pictured which added $40 to the price. There was not an option to purchase the Groupon item pictured without pay quadruple the price. When I called back (the contact response they gave me in the email ) They told me that the offer has already expired. The original message was not pertaining to a time sensitive matter, it was pertaining to very misleading advertising. They said they would pass it along to their Internet team. I believe that I should be allowed the opportunity to purchase the advertised item at the price shown.

Desired Settlement: I believe that I should be allowed the opportunity to purchase the advertised item at the price shown.

Business Response:

Hello Andrew,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint: I can understand your frustration on this matter and we don't tend to upset our customer. to make up for this I have placed $10 in Groupon Bucks in your account to use toward Groupon purchases.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******* *.
Manager
Groupon Customer Support

Tell us why here...

Business Response: Hello Andrew,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint: I can understand your frustration on this matter and we don't tend to upset our customer. to make up for this I have placed additional $40 in Groupon Bucks in your account to use toward Groupon purchases.

This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.

You will be able to use the Groupon bucks to place the order you desire.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

***** V.
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******

6/6/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I bought a Groupon for "**** ** ******" in Phoenix, Az and have not been able to reach anyone at the company. I contacted Groupon Support and they keep telling me that they have talked to the company and to give them more time to call me. This has been going on for too long and I need Groupon to refund my full purchase price for this Groupon. See Support Question for Back In Action (Request: ********)

Desired Settlement: I would like a refund for the amount paid for this Groupon.

Business Response:

Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint: I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustration. I've just issued you a full refund and removed this Groupon from your account. 

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Prabu P

Manager

Groupon Customer Support”Tell us why here...

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

B**** ****** ********

6/6/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased and paid for a vacation for 4 nights and 5 days with Groupon. Once the booking was done and paid; I was instructed to contact the third party Vacation Express to make the reservations. I did follow all instructions and received an invoice with the trip itinerary. Printed as instructed and was waiting for the travel documents via email as instructed. Waited 2-3 days; no email. So I decided to call Vacation Express only to be told the Groupon vouchers were not submitted. The representative stated that there was no record. Although we received a reservation number and everything. Therefore our/honeymoon trip was cancelled; I was instructed to call Groupon where all this originated from. Called Groupon 5/27/2016 and was told by a representative named: ******* that she was submitting the request for a refund and I should receive an email in confirming the refund. Never received the email in reference to the refund. Called Groupon today and spoke to a rude representative that was unconcerned. This representative taunted me on the phone and stated that he did see the request from 5/27/2016; however he needed to resubmit it again.... Why if it was done the first time? I want my money refunded of $898.00 back on my credit card. Since they no longer had the room I was assigned to after following all there instructions only to be told it was cancelled with no explanation at all. I believe this was done because of the two rates one for $449 and then there was another for $599. I believe our reservations were cancelled to resale our room and package to someone for the $599. When looking back on the website to see if those dates that were given to us for either 8/28 or 10/2; it disappeared. I can see if we did something in error not following the instructions but that was not the case at all. We basically was out of a vacation because of greed and negligence on Groupon's part .

Desired Settlement: I would like my refund of $898.00 and to not have to call back again. Only to be told it has to be resubmitted again. The department that ******* and the CSR from today that the request was sent to; to respond. It should not take this long to at least get an email confirming my refund. Also to receive my email confirming the refund is being processed. Poor business and customer service. Groupon does not care about individuals; only there money and that is evident by the fast talk from Groupon Reps.

Business Response: Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint: I'm going to loop in a Getaways specialist to review your case for further consideration. Please stay tuned for an update via email.

Regards, 

************* *
Manager
Groupon Customer SupportTell us why here...

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

******* *********

6/6/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a ring from Groupon on Friday, April 22nd 2016 for a unit price of $699.97. The ring arrived two weeks later at which time I did an initial examination of the ring and stored it for closer inspection by my jeweler upon my return from a trip. Once I returned, I had the jeweler take a look at the ring and compared that with the classification details contained in the listing for the sale of the ring and the jeweler concluded that the diamond in the ring was not sufficient quality for what was being advertised. Of note, the jeweler identified several points in the face of the diamond where cracking or other visible flaws were clearly present. Ultimately the jeweler valued to ring to be far below the value of the listing. When I contacted Groupon Customer Service to have the ring returned and be given a refund, they initially refused since it was outside of the 14 day window from the time the ring was received. This is a very narrow window for having a product of this type evaluated, but the Groupon return policies clearly stated that under certain conditions (which do apply to me in these case) items can be returned outside the 14 time frame. I have been going back and forth with customer support for weeks now to no avail. At this point, I just want to return the ring for a refund so I can spend my money elsewhere and not be ripped off by the shady jewelers that supply Groupon.

Desired Settlement: I want a full refund for the entire purchase price of the ring and shipping costs paid for to send the ring back to Groupon.

Business Response: Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint: I've checked your order and see that we've already sent you the prepaid return label for your order. 

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

************* **
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

********* *****

6/4/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a product that was never processed or shipped and the customer service team is telling there is nothing they can do. Since the product is a final sale and has been over 48 hours to cancel the order. the order was received. It says that on their site. It has been over 8 days and it has not been processed.

Desired Settlement: I want a refund of the amount I had purchased returned to my credit card. I don't not want any refund in groupon credits. I want a refund of my full monies.

Business Response: Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: 

I'm very sorry for the trouble you've experienced with this Groupon. Its really unfortunate that we could not get this product to you on time and I understand its really frustrating. I've see that a refund of $37.87 was issued to your account on 5/30/3016. Please allow up to 10 business days for this to be reflected on your statement.

We appreciate you bringing this to our attention. We'll use your valuable feedback improve our service better.

I apologize again for the troubling experience. Please do not hesitate to let me know if there is anything I can do for you.

Thank you for your understanding.

Regards, 

***** *
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****

6/3/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I never received a 'goods' item from Groupon Goods, and Groupon has been totally unwilling to assist in the issue. I've contacted them many times, and they haven't credited my account, nor resolved it in any way. On 4/6/16 someone at Groupon looked into my claim, marked the Groupon as REDEEMED, but NEVER refunded me.

Business Response: Hi *********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I responded to you a moment ago via email from ********************

Regarding your complaint: I checked and it looks like there was an technical glitch at our end that prevented the refund to be issued to your account. 

I've gone ahead and issued $12 in Groupon Bucks to your account. 

If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

************* *
Manager
Groupon Customer Support

Consumer Response:
Complaint: ********

I am rejecting this response because: I never received the refund.

Sincerely,

******** ***********

Business Response: Hi *********

I'm very sorry for the trouble you've experienced and the confusion caused

I see that the refund was issued to your Groupon account associated with ****************** account.

I see that we issued $12 in Groupon Bucks to your account on 05/24/2016 and you used it towards your purchase on 05/28/2016 for Google Express Order # *********
I apologize again for any inconvenience. Please don't hesitate to let me know if there is anything else I can do for you.

Regards,

******
Manager
Groupon Customer Support

6/2/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: So on December 1st 2015 I ordered ******* Portable DVD Players: 7"/Dual Player (Refurbished) and was charged $94.93. i have ordered from Groupon many many times and have never had to worry about my orders. It was around Christmas time and I had many packages arriving some others from Groupon. It wasn't until two weeks ago when I stared looking around for my package as we were going on a trip and wanted to use them. I Never received them. When i went online to check it I found the tracking number *** - ******************* It shows order is packed and ready to ship. It never got to me. It never shipped. They will not refund my money or even send me a comparable product. I just want my product preferably or a similar one( which they have on their site), or my money back. I have gotten no where with customer service.

Desired Settlement: I would like to have my order delivered and to receive my merchandise.

Business Response:

Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from *******************.

Regarding your complaint: I can't apologize enough for the delay. Of course, this is not the experience we want you to have when using Groupon.

At this point, I can no longer provide any further updates on the status of your order, so I've canceled this order and issued a refund to your account.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******* *
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

**** ******

6/2/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I put items on future saves . I always check my debit card before usage on *** tablet . And I looked to find out that I was charged $30.72 , for an order that I didn't approved . And I can't understand how and when , when all I had was $12.00, in my debit account . I called the phone number , *************** and I called starting 8 am my, eastern time frame until ,11 am ,and still they didn't accept phone calls all they had was voice recordings . I wiil like a refund for the full amount of $30.72, on my debit card , before I checked out on Monday , may 30,2016 .

Desired Settlement: To be refunded ASAP .by Monday ,may 30,2016 , back on card numbers ending in ***** .

Business Response: Hello ****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint: Cancellation of goods purchases worth $30.72.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

**** ******

6/2/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On May, 21st 2016, a product was purchased accidentally and without my knowledge. A 500 dollar charge was made to my account. According to GroupOn, there is a 2 hour window to change or cancel your order. I did not receive an email for 3 hours which by that time, the 2 hour window was over. I called the next day when the customer service was open and they said there was NOTHING they could do. The only thing they said was that they could email their account specialists to change the shipping address (which my account has the wrong address and I no longer live at said address) and they said I would get a confirmation email which I never received. It's been 3 days and now they asked me to call the current resident at that address to "ask them for a favor" to keep the package when it ships.it is a dorm room address which no one specific lives at. The only way they can be in contact with their account soecialists is via email. Probably because they sent jobs overseas to incompetent people. I am very upset that a business is unable to help. I opened an investigation through my credit card and will not be paying for an item I never authorized. I had asked to speak with the agents supervisor to which she replied "WHY do you want to speak with my supervisor" very unprofessionally. I spoke to the supervisor and was met with the same level of unprofessionalism. This "business" needs to change their policy and their attitude.

Desired Settlement: All I want is to not be liable for any package they send because they "can't change the shipping address."

Business Response: Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: I wasn't able to find your purchase using this email address. Could you have used an account associated with another email address to make the purchase?

Once I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.

Thanks for your patience! I look forward to helping you further.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* **
Manager
Groupon Customer Support

6/1/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Ordered two groupons on 4/27/16 for *********************** Somehow a third voucher was charged (although the groupon indicated you could only order one for self and one for a friend.) Was not aware of third voucher until the problem occurred and it was reflected on my charge card. Reedemed two of the vouchers immediately requesting delivery of the products (meals) on May 9th from ******************. Nothing came, and no emails indicating tracking etc. Accounts said items were shipped with no further info. Sent ****************** two emails. No response, no phone number listed. I have security camera and nothing was delivered. Called Groupon, indicated my problem and they said they would assign it to a customer representative. Received an email after 5 days. On May 14th received an email from Groupon requesting all the information. I immediately sent the invoices from ****************** Invoice **** *** **** (in my husband's name ******* **** - this was a gift from me to him). Sent many emails to Groupon and each email was from a different person. Finally one indicated they had contacted the merchant and give them 3 to 4 days to respond. No response, so sent another email to Groupon. Got two additional emails from Groupon (saying basically nothing and with no results). The Groupon Customer Service Request # is ********. Last email is as follow: "We can't cancel something outside of a 3 day window. If you're having a hard time getting in contact with the merchant I'll send this over to a specialist on our side from the Resolutions Team. Thank you for your patience." This issue should be resolved soon." I was told this was done in early May. I am very frustrated and I am out $225.00 ($75.00 for each voucher). I believe Groupon should refund my money. Then they should collect from ******************.

Desired Settlement: I want to be refunded my money ($225.00). $150 for two of the vouchers that I tried to redeem, and $75 for the one that has not been redeemed. I believe ****************** is not a reputable company and would not trust eating their product, nor be assured of the delivery date which is imperative with a perishable product. I travel a lot and need to have schedules be accurate. Thank you for your help.

6/1/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Groupon, Inc. has been emailing me advertising emails multiple times a day for about a week now. I have in subscribed from their emails (which says it takes 72 hours to be removed and it has now been 7 days since the first time I unsubscribe definitely ALL emails, but I have attempted to unsubscribe over 10 times since then) but I also called Groupon directly on Monday morning (05/16/16 @ 9:35) and spoke to someone asking them to stop the emails. The first time I called, the representative spoke such poor English that I called back a second time to confirm my email had been removed. I am tired of all the emails.

Desired Settlement: I just want all the emails to stop. It is way too many a day and I am getting frustrated every few hours when I get an email from them.

Business Response:

Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

**** **
Manager
Groupon Customer Support

6/1/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed my order 05/11/2016, I received my order 05/18/2016, but the problem is I ordered a ****** ******* Kids Recliner, but they sent me a New York Giants Recliner. So I contacted them and unlike ****** who immediately gave me my refund and sent someone to pick up the faulty merchandise the customer service rep said I just sent you an email with a return receipt and once we receive it we will then refund your money, which will take 2-3 weeks for the refund. They also refused to allow me to speak with a supervisor or even provide me the name of the company the product came from. So I located the company myself they said I wasn't the 1st person to have this same issue and that she would see what she could do to get me a new chair as soon as possible.

Desired Settlement: I want them to pick up the chair as soon as possible and I want the chair that I paid for as soon as possible

Business Response:

Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: Received wrong item instead of what was ordered.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

****** **
Manager
Groupon Customer Support

Consumer Response:
Complaint: ********

I am rejecting this response because: it state's that an email has been sent to me and I never received a response 

Sincerely,

***** ******

Business Response:

Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email froms*******************

Regarding your complaint: receiving the wrong option for your NFL Fan Favorite Kids' Recliners order

I’ve provided more specific instructions in my direct email to you, which is ticket *********. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** *
Manager
Groupon Customer Support

6/1/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Groupon IS SELLING UNREDEEMABLE COUPONS THROUGH ******** ADS!! Today I saw this ad for an $18 online novel writing class. I should know better to follow my instincts and when I saw the price, I thought, "That sounds too good to be true." Unfortunately, it was too good to be true. So here is what happened: I signed up via the actual Groupon website and when I got the code via an official Groupon Orders email, I followed the link sent in the email which took me to The "****** ** **********". The Centre has phone numbers in the UK, and I immediately thought, "this is not going to work. I wonder if it's scam." I entered all the required information and the code from the voucher and a message came up and said the code was invalid. The Groupon website "Help" and "Custom Support" advise that the you must cancel within two hours and within 15 minutes of placing the order, I discovered that none of the "Edit Order" links would work to allow me to cancel. I received a message that said "You can no longer change the order." I've sent protest notes "Customer Service". While I was racing the clock to make the complaints and cancel my order, I looked at the redemption code and a flip switched on inside my brain. The code given was *********** I thought, "That's interesting, the all of the letters to spell a very foul word are in that code." The Srabble player in me wondered if there was an anagram in that code. And you know what?!!! There was!!! "********* certainly is what was happening, and is certainly how I felt! Groupon has posted misleading information about the offer showing mostly good reviews on the order page. From the actual complaints on their site, Groupon is aware that many people are ordering this voucher are not able to use redeem the offer.

Desired Settlement: I would like to make sure that I am not charged. I would also like them to suspend the false advertising and sale of ****** ** ********** offering and the basis of selling fraudulent vouchers for the ***** ******* course. I don't want to see this bad behavior continue to harm others. From the numbers they advertised on the web page, 600 people have bought this and many people are unhappy with the experience. $10,800 has been paid and people like me have redemption codes that are useless. You can find the offer here: https://www.groupon.com/deals/*******************************************

Business Response: Hello ****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint: It looks like this has already been taken care of and we've issued a full refund for the order. 

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

************* **
Manager
Groupon Customer Support

6/1/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On July 30, 2015 I redeemed a Groupon for a "160 hour **** Certification Course" provided by ****-Anywhere that expires 12 months from redemption date. On May 12, 2016 I completed the course but did not receive a certificate so I emailed ****-Anywhere to request a copy. For several days I received notifications that delivery of email was delayed until finally on May 15, 2015 I received notice that it had permanently failed. Since I contacted them by replaying to previous email correspondence between ****-Anywhere and I, I know there wasn't an error in the email address itself. Nonetheless, I also went to their Website to submit my request using their "Contact Us" form. However, the form would not submit and instead kept displaying an error code message leading me to the conclusion that this company is no longer in operation. There are no phone numbers provided anywhere on the Website to contact ****-Anywhere. On May 15, 2016 I contacted Groupon to request a refund since I paid for a product that I apparently was not going to receive. In my initial correspondence I described the situation I experienced in trying to contact ****-Anywhere multiple times, in multiple ways. I received an email from Groupon the next day stating that they were behind on answering emails and then on the 17th I finally received a response. Their response, however, was to merely ask if I had tried to contact ****-Anywhere. This clearly shows that they did not read my email so I responded that I had, as previously discussed and that I wanted a refund within 24 hours. That was 48 hours ago and I still have not received a response. Not even an acknowledgement of receipt.

Desired Settlement: Full refund of sale equal to $39 since the product was significantly different than described and ultimately never delivered.

Business Response:

Hi ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: Non response and also on refund status I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** *
Manager
Groupon Customer Support

5/31/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a Groupon May 8, 2016. It was processed onto my debit account and taken out on May 9, 2016. Immediately after purchase, I contacted Groupon for a refund because the company I bought the Groupon for was fully booked. As per Groupon policies stated on their website, one can get a refund within three days of purchase. I contacted Groupon after I notied I did not receive my refund. ******, an employee, responded on May 17, 2016 stating that the account was refunded and that it is up to the bank to post it. As a result, I contacted my bank who informed me three times that Groupon NEVER refunded or debited back any amount. They took the money immediately but they never returned it to my account. I informed ****** again. She again responded saying that "it successfully processed" and that the bank is responsible. The bank, a reputable one at that, that has always been on top of all of my other issues, again confirmed that Groupon never refunded or credited the account. I again communicated this and got no response. I tried calling the customer service line. No one picks up. When they do, they get "disconnected." Their online chat never worked for me, either. The same issue happened to my husband a year ago and he vowed to never use Groupon again due to their fraudulent practices. I, too, feel that way. I also noticed that the Groupon that was sold to me was not discounted AT ALL. I called the location I was trying to book and the prices there for walk-ins and separate Groupon appointments were LESS than their fraudulent advertising. I would love to PLEASE get my $54.00 refund. That is all I ask of this company.

Desired Settlement: All I want is just a refund to my account.

Business Response: Hello *********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding the refund status of your order that was placed and canceled on 5/08/16, it appears that one of our supervisors reached out to you on 5/22.

Your refund was successfully processed on our end. This means that the money has been sent back to your bank that issued the card ending in ****, regardless of your account status or if you have a new card number.

We've located the Acquirer Reference Number (ARN) for this refund, which is the confirmation number created by the card processor—in this case, ****—when they successfully transferred the funds to your bank. Please contact your bank's claims department with this information so that they can retrieve your funds:

• ******** ********* ******* *** *********************** * **** **** ****** ** ***** **** * ******** ***** ********** * ****** ******* ****** * ****** ***** ********** * ****** ** ****** * ******** ****
I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

5/31/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a Groupon for use at a Salon. The salon did not accept the Groupon, and I was instructed to contact a stylist to see when she would be back to accept the Groupon. The stylist was on vacation, and not available until after the expiration period of the groupon. I requested a refund from groupon. I have tried to sign into my account several times to use the credit provided. Every time I try, the credit is not available. Today when I logged in, my account had been canceled. I just want my money back!

Desired Settlement: Refund my $25, as crediting my account has not worked numerous times. Every time I contact groupon, the credit appears again, but disappears when I go to use it. It takes several days to get a response. My address to mail the refund to is: ***** ****** *** ***** ****** ** ******

Business Response: Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: The Groupon Bucks issued earlier have been removed from your account and the entire $25 has been refunded back to the card you used for this purchase. Please allow up to 10 business days for this to be reflected on your statement.

I hope this helps take care of things for you, but feel free to let me know if you have any more questions

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

***** **
Manager
Groupon Customer Support

5/31/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have purchased one bed and have been charged twice. I didn't realize until I saw my credit card statement 2 days later and this is when I realized that I have been charged twice. I have written them right after realizing this and they got back to me saying I only had 2 hours to cancel the order and they can't do it . I wrote back saying if I had wanted 2 beds I would have simply change get the quantity instead of buying 2 beds separately. I totally believe it's either a scam or something wrong with their website . I still have not received the packages and do not wish to get but only one item. I made this purchase on May 06 th . Would really appreciate if you could please intervene and help resolve this issue. I simply don't want but one item and do not want to get charged twice. Thanks ****** I do have emails I have exchanged with Groupon for past few days regarding this.

Desired Settlement: Just want to get one item, one bed and get refund for being charged twice.

Business Response: Hello *****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint to cancel the additional qty of ****** ****** ******* Modern Queen Bed.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

5/30/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a "coupon" for a professional resume writing service with ******** from Groupon on June 26, 2015. I contacted ******** about my dissatisfaction with the product (my resume) only for the company to tell me there was nothing they could do for me. So, today May 16, 2016, I contacted Groupon and explained to them that I contacted the company, what they told me and that I ended up finding out that they are not affiliated with the ******** ****** ******** *********** like they claim, in my opinion, fraudulent. Groupon told me that they would only credit my Groupon account back, not actually give me my money back. I told the customer service representative that I thought it was wrong that the company does not have a policy when consumers call to tell them that a company that they allowed on their site is a fraudulent company and their only response is "we will credit your Groupon account back." The CSR mumbled something and hung up on me. I'm very unhappy with how the company has handled my complaint.

Desired Settlement: I would like my $79 back.

Business Response:

Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I responded to you a moment ago via email from ********************

Regarding your complaint: Unfortunately, because this Groupon expired so long ago, I'm not able to issue a refund. For situations like this, we can only offer a credit in Groupon Bucks to help make up for any trouble

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******

Manager

Groupon Customer Support”


5/30/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a Groupon a week ago for 3 infrared body wrap for $49. I went to use the voucher today and I followed the steps how to use. Print out groupon. Call to schedule. Mention the Groupon which I did and then they ask me which offer did I purchase and then told me we are no long accepting that offer. I like to add the voucher states : The amount paid for this voucher ($49.00) with **** *** NEVER EXPIRES. The Promotional value expires November 7,2016. The already took the money out of my account and I only had 3 days to cancel my groupon now I am out they money I paid and am not able to use the groupon. I feel like this company has stole my money.

Desired Settlement: I would like the money I paid refunded to me or let me use the Groupon I paid for

Business Response:

Hello *********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

**** *
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ***********

5/29/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order through Groupon for **** ***** on April 18,2016. When I purchased this item in the description it said ships in 12 days. I'v reached out to the merchant numerous times. the merchant keeps replying your order will be shipping out later this week. In two days it will be a month. I email groupon customer service they also give me the the run around, please contact the merchant directly, please provide me with an order number and purchase date. I provide the information and still I get a reply to contact the merchant. I paid Groupon and purchased this item, through Groupon. If it says ships in 12 days then it should. Had it said takes over a month to be delivered I wouldn't have ordered it. So I order based on what Groupon allowed the merchant to advertise and their is no accountability from either party. So what I lied and don't even attempt to make it right. Groupon says so what they lied its not our problem. Well whose problem is it mine? This item cost over $70 should I just kiss it goodbye?

Desired Settlement: They should discount the item due to the lack of proper correspondence and the misleading advertisement or refund my full amount including tax and shipping as your advertisement was false. Be more accountable for what is put on your web site.

Business Response: Hello **********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: I’m sorry for the trouble. We’ve reached out to the business on your behalf so they can assist, and you should hear back from them within three to four business days.
 
If you don’t hear from the merchant within that time frame, please let me know. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* **
Manager
Groupon Customer Support

5/29/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered 2 camera systems totaling almost $1000. FINE PRINT TERMS says delivery within 12 business days. It has been 16 and still no shipping. Tracking number was created but not shipped. Company will not send item. Says its ***'s problem even though it was never picked up. I have lost out on jobs because i dont have the equipment, and my money is tied up so i cant afford to buy somewhere else.

Desired Settlement: Groupon needs to send the ordered items or comparible to item purchased at no additional cost. I did nothing wrong yet they will not help me

Business Response: Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: It appears you have been in correspondence with ******* from our Goods team who is actively working with our vendor for this deal and has set an expected update on the second missing order by Monday, 5/23, and he is really the best way for us to get this resolved quickly. ******* mentioned in his last email back to you yesterday and stated "We are currently working with our vendor to get you your second system as quickly as possible. I will be in touch on Monday at the latest with information regarding this delivery. " If you do not have a resolution by Monday, please reply to his email and then to my own email if you need additional assistance. 

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

**** **
Manager
Groupon Customer Support

5/29/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased two suits through Groupon. On the website, it said that the items would ship within two days with and delivery time of 4-7 business days. I ordered the suits on May 13th. On May 16th, I received notification from Groupon and *** that my package was shipping "soon." As of May 19th, my package has yet to be picked up by ***. I called Groupon to see if the package had, indeed, been picked up and was told that they were unable to tell if the package had been. When I explained that *** said that a shipping label had been created but that there was no verification that the items had been picked up by ***, I was told, by Matt, the agent that sometimes the wrong shipping information could have been given. I then explained that based on the shipping information that was given I purchased a shipping upgrade through ***, I was then told that there was nothing that could be done until at least the fifth business day. Groupon has yet to tell me whether the item has been picked up. Groupon's site said that it would be shipped within 2 days, I received shipping information that says that the package has yet to be picked up.

Desired Settlement: I would like my items or a refund for the full amount plus the amount for the shipping upgrade.

Business Response:

Hi ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint:

Sorry for any inconvenience. I see that you have ordered the product on 05/13/2016. Our fine print states that your product will be delivered in 7 business days, which would 5/24/2016. I would kindly request you to wait until 24th May in case if you do not receive the product we will be glad to help you further.

Your product is in transit and you may receive your product any time from now. If you'd like, you can keep an eye on your shipment's progress by visiting https://tools.usps.com/go/TrackConfirmAction. Your tracking number is ******************

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

***** *
Manager
Groupon Customer Support

5/27/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a groupon for the ******* ********* one night stay $183.72 I contacted groupon as I was not going to be able to make my trip . my grandma has a stroke and my trip to ny was cancelled. I chatted and emailed with a rep. At the end of the chat I was advised that they could not refund my credit card but the value of the hotel that I paid 183.72 would never expire and I can use it for ******* stay and pay the difference if it ended up being more. I then called the other day to see about what groupon had opened for hotel with ******* in my area so I can use my value as 183.72 is a lot of money. I was told by the rep on the phone that there was no value and that I lost the 183.72. This is unacceptable 183.72 is a lot of money to be thrown away. I contacted groupon to cancel my trip. also the hotel advertises steps away from time square. which is false. if you call the hotel they tell you they are not walking distance to time square . that to me is advertising falsly. I would love my money back or groupon bucks so I can schedule another hotel purchased feb 24,2016 groupon under email *********************

Desired Settlement: Groupon bucks for the value I paid 183.72 so I can purchase another hotel stay.

Business Response:

Hi ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint about The New Yorker Hotel, A ******* Hotel Groupon

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******

Manager
Groupon Customer Support





Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint about The New Yorker Hotel, A ******* Hotel Groupon

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******
Manager
Groupon Customer Support

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint about The New Yorker Hotel, A ******* Hotel Groupon

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******
Manager
Groupon Customer Support

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint about The New Yorker Hotel, A ******* Hotel Groupon

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******
Manager
Groupon Customer Support

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint about The New Yorker Hotel, A ******* Hotel Groupon

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******
Manager
Groupon Customer Support

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint about The New Yorker Hotel, A ******* Hotel Groupon

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******
Manager
Groupon Customer Support

Business Response:

Hi ********

Thanks for your response in the BBB Portal, and I apologize for any trouble. I responded to you a moment ago via email from ********************

It looks like this has already been taken care of for you by ******** * in ticket number ********. She issued $25 in Groupon Bucks for the trouble you encountered. She also explained that the hotel would not approve a full refund for the unused rooms and a little about the location of the hotel in regards to New York City's well known landmarks.

I hope she was able to answer all your questions. However, if you need any additional help, please reply to my direct email and I'll be happy to assist. 

Thanks again,

***** *
Manager
Groupon Customer Support

Consumer Response:
Complaint: ********

I am rejecting this response because: 25.00 is not acceptable for 183.00 charge. And then there telling me dispute with my credit card company. Which shows they know this is not right

Sincerely,

******* ********

5/26/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I recently placed an order for 2 tickets through a Groupon ad I had received. I was notified shortly after that my order did not go through due to security concerns with my bank. By the time I got off the phone with my bank and fixed the issue the Groupon deal I was interested in was sold out. I contacted customer service and they said that I could not receive the deal any longer because it was sold out and that my card would not be charged. They then proceeded to advise that I should look for the deal again in the future and purchase it then. I waited and the deal became available again at a higher price. Not an issue. I pay the higher price for 2 more tickets. The next day I check my bank and it shows Groupon has charged me for my original purchase which they said would not happen. I never authorized for my card to be charged twice. After 9 emails to different customer service reps and one claiming to be a manager, they have offered absolutely no solution. They will not refund me for the original purchase that they told me would not go through. They purposely told me to order the Groupon again knowing that I would be receiving the same Groupon twice. Customer service reps continuously email predetermined replies that don't pertain to my situation.

Desired Settlement: In addition to a refund these are the names of the unhelpful reps: ***** ** ***** ****** ***** *** ****** ***** and customer service supervisor ***** ** I feel that Groupon should look into their customer support department and tactics and replace these weak links with personnel that can assist customers.

Business Response: Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: I've issued full refund for both the Groupon purchase. Please allow up to 10 business days for this to be reflected on your statement.

Thank you for your understanding.

Regards, 

************* *
Manager
Groupon Customer Support

Consumer Response:


Complaint* ********

I am rejecting this response because:

refund was for the wrong order and not the correct amount. 

Sincerely,

****** *****

Business Response:

Hello *******

Thank you for your response. 

I responded to your concern via email from ********************

Regarding your complaint: I’ve issued additional Groupon Bucks to compensate for the discount applied to the other order. 

I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Groupon Manager will be using to further discuss your issue.

Thank you for your understanding.

Regards,
************* *
Manager
Groupon Customer Support

5/26/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Groupon, without asking me, stores my credit card information as part of their terms of service. My account got hacked, someone made a large (i.e., $497) purchase on Groupon using the credit card information stored on the account. Then, the perpetrators changed my account's email address without Groupon asking for my permission. I work as an IT security specialist for the ***** ** ************ Department of Technology and I can confirm that none of my computing assets or other accounts have been compromised. This leads me to believe that the incident was exclusively a result of Groupon's poor security. Notwithstanding that, the company should not allow large purchases or changes in contact information to be made without multiple (i.e., >2) factors of authorization. WIthin hours of the fraudulent purchase, I contacted Groupon multiple times via phone, online chat, and email. I told them that the charge card from my compromised account was not authorized, and my account should be returned to my possession. While they responded initially, they have not responded to my last two messages for days. They have no record of my case or my contact to their customer service. They have not reversed the charges and have not given me back possession of my compromised account (i.e., place it back under the account's initial/original email address with a recovered password). Therefore, none of my legitimate purchases are now accessible for use, and so all the money I had spent in the past 6 month is now wasted. I have my bank pursuing a dispute action, and I warned Groupon that this would happen, but still they have not resolved the issue or even responded to my multiple attempts to get them to resolve this issue. They only have asked for the same information I have given them multiple times and have not stated they will take any action to resolve the problem.

Desired Settlement: I want them to reverse the fraudulent charge and refund the $497 that I indicated was not made by me (the credit card holder). I also want them to either return my account to my possession so I could use the legitimate purchases I had made in the past. I would also like them to acknowledge their poor customer service and apologize, because their customer support did nothing and resolved nothing.

Business Response:

Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: Your refund processed successfully on 05/15/2016 to the card ending in ****. It should appear on your statement as a refund from Groupon, Inc.

For your security and to prevent any future unauthorized purchases, your account has been deactivated.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******* **
Manager
Groupon Customer Support

5/26/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On May 14, 2016 at 8:45pm cst, I received a trip confirmation email from Groupon. I neither made a getaway purchase nor in anyway authorized a getaway purchase with Groupon. I immediately began to follow up to this email. A Groupon representative was not available to take my call as the office was closed. I verified through my personal online banking that a transaction in the amount of $606.06 was pending with Groupon. On May 15, 2016 at 8:00am cst, I contacted Groupon customer service by phone. I was transferred from one representative to a supposed other having my call prematurely terminated by Groupon. I spent the next several minutes trying to reconnect with a representative of Groupon. Ultimately, I spoke to a representative who confirmed a purchase was made; calling it a "mistake purchase". I was told my refund would process in 5-10 business days although the money had been withdrawn from my bank account within 24 hours for this unauthorized transaction. In addition, the representative requested specific banking information to process my refund more rapidly. At an additional cost to me, I initiated a stop payment on this transaction through my financial institution. I am now taking time away from my Sunday morning to file a complaint due the unauthorized transaction. If a business can request and receive funds almost immediately then the consumer should not have to wait for compensation of a transaction reversal and refund under circumstances such as this. I did not simply experience buyer's remorse. I did not make the purchase. The consumer should not be punished for these fraudulent transactions.

Desired Settlement: Due to the fraudulence of this unauthorized transaction I request an immediate refund to avoid further financial suffering.

Business Response:

Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint: Sometimes customers accidentally make purchases using the Groupon mobile app on their phone. If you have a smartphone and use our mobile app, this may be what happened. 

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,
************* *
Manager
Groupon Customer Support

5/26/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a groupon for a hotel stay. The groupon states that 72 hours cancellation notice is required prior to check-in. I called the hotel to indicate that I would be unable to make date and was planning on cancelling as the groupon says the date cannot be changed. The hotel indicated they could change dates so I picked another weekend that was within the dates the groupon was available for. When I went to confirm my reservation three days prior to arriving the hotel said they had no record of anything on me. Not my original reservation or the change. I reached out to Groupon for resolution and they are saying "NOT BY PROBLEM" talk to hotel. I purchased this from Groupon they need to honor it. The cost was $272.93.

Desired Settlement: Refund or credit for hotel stay.

Business Response:

Hello *********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint about ****** ***** **** Head Oceanfront order, I see that the issue was resolved dated 05/24/2016 and a refund was issued to you.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******

Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

******** ******

5/25/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I would like to bring to your attention that Groupon is conducting business with merchants who do not have or are hiding its license information. On May 1, 2016 I saw a Groupon deal for a moving services. I checked the website of the moving company I wanted to hire to see their license information, but I didn't find it there. I called the moving company to check with them. The receptionist said he would email me the license information within an hour. I haven't received any emails from them within an hour or two or three days. My further phone calls were ignored. I have not heard from them anymore. There are about thirty moving companies advertising on Groupon.com in Los Angeles area but I don't have time and desire to call each one of them to check their availability and license information. I called Groupon to get the list of the moving companies who have a license. It turned out the Groupon does not have this information!!! People trust Groupon as Groupon has been on the market for a long time and got a great reputation. Please enforce Groupon to make them update their policy to make sure all merchants on Groupon.com are legal companies and meet all requirements to conduct businesses. All moving companies must have and display their license information on their websites in order to conduct business in California. Now people are at risk to be tricked and maybe robbed by unlicensed companies. It's very disappointing that Groupon is allowing unlicensed merchants to advertise on Groupon. I encourage you to stop this illegal activity and protect the consumers who trust Groupon.

Desired Settlement: Please enforce Groupon to make them update their policy to make sure all moving companies on Groupon.com are legal companies and meet all requirements to conduct businesses.

Business Response: Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

We appreciate your feedback concerning the vetting of the merchants we list on our site and specifically moving companies. Groupon researches every business prior to featuring them. The criteria we look for varies depending on the type of business, location, and several other factors; unfortunately, not everyone is a good fit.

I'm unable to offer further details on Groupon's decision concerning this particular business, but let me assure you the driving force behind this review process to keep customers confident in the purchases they make on Groupon.

We encourage our customers to make whatever investigation they deem necessary or appropriate before purchasing any Groupon our site. We include each merchant's website on the deal page to help customers make a decision prior to purchasing.

Thank you again for your feedback and understanding. Please let me know if you need anything else and I'll be happy to help.

If you have any additional questions, please reply to me in the direct email that I sent to you.

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

5/25/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I have ordered airbrush tanning from Groupon as advertised https://www.groupon.com/deals/tanned-bodies-lakeshore-rd-east-3 Nowhere in the ad, or in the voucher, or in any FAQ did they said that the attendant is male! Seriously do you expect females to go and strip naked in front of a stranger? To say this is misrepresentation is understatement. The part written in Groupon voucher *******************************************/groupons/vouchers/********************** is absolutely obnoxious. It states: *Remember: there's no discount on great service. Groupon customers tip on the full amount of the pre-discounted bill (and tip generously). That's why you are the coolest customers out there." I contacted Groupon and got rude ' we do not care. all sales are final after 3 days'. The rep added to the insult and said that that this horrible offer I should gift to someone. Unbelievable. Hope this rep is fired pronto. Anyhow, I want my refund pronto and in any case I will not shop with Groupon anymore.

Desired Settlement: Full refund.

Business Response:

Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I responded to you a moment ago via email from ********************

Regarding your complaint: I'm really sorry for any trouble this has caused. I've just issued you a full refund and removed this Groupon from your account.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** *

Manager

Groupon Customer Support”


Tell us why here...

Consumer Response:


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

I just wish that we did not have to get to the point of my placing a formal complaint as this was clearly misrepresentation / fraud 'deal' and the worst part was their customer service with a bad problem resolution skills and attitude. 


Sincerely,

****** ******

5/25/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I got on groupon and purchased a *********** * for about $280. I purchased it and everything was good as far as I knew. A few days later I got on to track the order and it wouldn't let me log on. I didn't think much about it. So I let it go for a few more days, without hearing anything from Groupon. I thought it was funny that the money still hadn't come out of my bank account. So when I got a chance, about a week later, I finally called them. They said my account had been disabled because of fraud, I have had the account so long and hadn't used it and then all of a sudden I buy a *********** *. They said within 72 hours I would hear back from them with a solution. I never heard anything back, tried to contact them again, and got nothing. I ended up having the purchase the same *********** from a different company for over $400 because I missed the opportunity to buy it at the discounted price because Groupon did not tell me anything was wrong. In the deal, I lost around $150 Because Groupon did not communicate with it's customer nor did they do what they said they would do.

Desired Settlement: I am asking for $150 credit and the ability to shop at Groupon.

Business Response: Hello *****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: Unfortunately there was a problem processing your order for the Playstation 4.  Since your account was previously inactive before this purchase, this order was held for review.  We could not confirm it was an authorized charge so we prevented the order from going through.

We previously requested you to confirm billing information via emails on 5/11/2016 and 5/16/2016.  Unfortunately these details were not confirmed so we were unable to reactivate the account or assist with the failed order.

I want to assist with reactivating your account to resolve this but we will need you to verify some billing information.  I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

Business Response: Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint: I have removed the flags preventing this purchase from taking place and you should be able to make the purchase now. The link to this deal page is here: https://www.groupon.com/deals/gg-playstation-4-500gb-console-call-of-duty-black-ops-iii. It is possible, however, because of the item you are purchasing, that we will need to do a manual review before final processing the order is complete so please do not be alarmed if after you make the purchase, the orders is processing. Within 24 hours, the order should be reviewed and approved. 

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

**** **
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

****** ****

5/24/2016 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: Groupon is offering goods and services from unreliable companies that do not practice positive business practices.

Desired Settlement: the company that groupon has offered a "deal" with will not refund my shipping charges for an item not being shipped.

Business Response:

Hello **********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I responded to you a moment ago via email from ********************

Regarding your complaint: I'm sorry for the trouble with your purchase. I'm happy to help, but I wasn't able to tell from your email which Groupon you're referring to. If you let me know the name of the deal that you purchased, I can certainly look into this for you.  .

If you have any additional questions, please respond to my direct email.

Thank you for your understanding.

Regards,

***** **

Manager

Groupon Customer Support”

5/24/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed an order on 5/6/2016 for a ***** *** ***** Mermaid Fish swim suit. My debit card was charged 25.94 for the suit and shipping. I have not received anything confirming my purchase. There is no order listed on my groupon for it. I have messaged groupon several times and I am not getting a resolution. I have gotten a generic response. I have been asked for a ticket number, yet there is no ticket number to reference. I have tried contacting the third party vendor as the email advised and I have no way to contact them. ******** is the name of the groupon store however there is no contact information listed. At this point I want my money back.

Desired Settlement: please refund the 25.94 that I was charged.

Business Response:

Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from********************

Regarding your complaint: Refund request for Groupon stores deal.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

****** **
Manager
Groupon Customer Support

5/24/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I returned an item I purchased over a month ago, I went to the **** on 3/8/16 and had them refuse the package for me It has been over a month and i have contacted Groupon support about it and they say they have no record of it being returned.

Desired Settlement: I want my money back for the returned item

Business Response:

Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: Product had been returned but there has been no refund initiated request you to provide us with following details.

Sorry for any inconvenience. I wasn't able to find your purchase using this email address. Could you have used an account associated with another email address to make the purchase?

I can definitely find any Groupons that you have been charged for; I'll just need a little more information. Could you please provide as much of the following information as possible?

(Please be sure to provide this information above the reply line in this email)
• The last four digits of the credit card that was charged
• The date of the charge 
• The cardholder name
• The name of the business that was featured 
• The city from which it was purchased 
• The total price paid
• Any other email addresses you may have used

Once I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.

Thanks for your patience! I look forward to helping you further.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** *
Manager
Groupon Customer Support

Business Response:

Hey *****,

We can certainly look into this for you. When you last wrote us, we reached out to you via BBB and direct email asking for some additional information.

Here's ******* message from April:

Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: Product had been returned but there has been no refund initiated request you to provide us with following details.

Sorry for any inconvenience. I wasn't able to find your purchase using this email address. Could you have used an account associated with another email address to make the purchase?

I can definitely find any Groupons that you have been charged for; I'll just need a little more information. Could you please provide as much of the following information as possible?

(Please be sure to provide this information above the reply line in this email)
• The last four digits of the credit card that was charged
• The date of the charge 
• The cardholder name
• The name of the business that was featured 
• The city from which it was purchased 
• The total price paid
• Any other email addresses you may have used

Once I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.

Thanks for your patience! I look forward to helping you further.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** *
Manager
Groupon Customer Support

 

The internal ticket number for that thread is #********. I'm sending that message to you again today and you can reply to it with that info and ***** can look into things for you.

Thank you,

****** **

Manager

Groupon Customer Support

5/23/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On April 28, 2016 at approximately 2:30 PM PST, I called the Groupon customer service and had a horrible customer service experience. I originally called to address a pair of message Groupons that I was no longer able to redeem due to the business no longer offering message. The business directed me to contact Groupon for a refund. After speaking with ****** (Employee ******* I received a refund and was satisfied. However, when I wanted to address another issue he immediately disregarded me stating he helped me already. I had to insist that I would like help with another situation. I had 3 expired Groupons totaling $68.00 that I asked if I could receive a credit for because I did not wish to use them for various reasons. ****** consistently stated he would not give any credits or refunds. I informed him that I was absolutely not looking for a refund; understanding that the Groupons had expired. I was merely looking to reallocate my funds that were tied up in Credit Groupons I just realized I had to Groupons that I would be happy to use. He told me that he couldn't help me any further, so I asked for a manager. I was in shock when he stated my situation didn't require one and he would not give me a manager. I have been a manager of a financial institution and work for a public government agency and I have never heard of anyone being denied a manager and that their situation was no worthy of one. I asked again and was denied repeatedly telling me I couldn't be helped and I had to deal with situation. I felt helpless. I informed him if he didn't allow me to speak to a manager I will make a complaint. He stated, "Go head," and continued to antagonize me telling to go ahead and complain. I have never in my year of customer service experienced such disregard and disrespect. You should be aware of who is working for you. Since, then I thought maybe I would E-mail the company and explain why I was not going to use the Groupons. One person obliged me with one credit.

Desired Settlement: If it where me, and I was made aware of the employee's actions, I would address him accordingly. However, as a customer who had enjoyed and spent hundreds of dollars over the years for various things, would like consideration. I would absolutely not as for a full refund because that would not be ethical. I request that the remaining two Credit Groupons be reissued and Groupon Bucks so that I may reinvest them with Groupon. The reason I will not be using the Museum of Tolerance Groupon is due to the fact that the previous community college course that requested I visit the museum no longer made it a requirement. The wine tasting Groupon was purchased in error. As you can see 2 were purchased at the same time and one was used. Thus, my requested resolution is consideration as a long-time customer and for you to be aware of your customer service representative.

Business Response: Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint: I have reviewed your correspondence with our representative and I apologize for any confusion. Ordinarily, we would encourage you to use your Groupon per the terms of the deal, but given the circumstances, I am able to make an exception for you today.

I've just canceled these orders and issued a refund in Groupon Bucks to your account

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

***** **
Manager
Groupon Customer Support

5/20/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased one Groupon to make a photo album with **** *****. A few days before the expiration, when I started making the album, I faced technical issues in the website that made it impossible for me to create it or print it. After losing several hours, I contacted Groupon to ask for a refund. The customer service denied me the refund, even I qualified for the "bad experience". They pointed me to the technical service of **** *****, which only works on business hours, when I am at work and I cannot contact them. Eventually, the Groupon expired before I was given a resolution. Note that I have purchased multiple Groupons in the past and used without problems. I also had some to expire before I used them, because I forgot, and never claim the money back (it was my fault). But in this case, it was a problem from the **** ***** website.

Desired Settlement: I would like this Groupon to be refunded, since I was not able to use it due to technical issues, back into my Groupon Bucks.

Business Response:

Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from********************

Regarding your complaint: I have processed a refund of $15.19 in the form of Groupon Bucks to your account.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******** *
Manager
Groupon Customer Support

$15.19
$15.19

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have processed the refund for this Groupon. Thank you for your help!

Sincerely,

***** **** ****** *********

5/20/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased two speaker systems through Groupon titled ****** ****** **** ****** Wireless Bluetooth Stereo Speaker. The feature description on the retail web page included the following: Downloadable ****** ****** Remote app allows easy control, Apple AirPlay syncs with Mac devices, DLNA syncs with Windows/Android. When the products arrived, the devices do not offer these features. These were the primary compatibility features I was seeking for during my purchase and what drove my purchase. I notified Groupon that their product description of their product they are selling did not match and requested they replace the product. They only offered to return them. I feel that they marketed specific feature set for the speaker and have sold over 100 devices all under false pretense and have misrepresented the product at time of purchase. They should be held accountable to provide the products that meet the full feature description. They instead sent a lesser product that retail for a much lower price point. The 2 key items of issues: Missing features & advertised MSRP were both in accurate. Listing: https://www.groupon.com/deals/gg-harman-kardon-bluetooth-stereo-speaker-system?deal_option=2787d3dc-dfcf-11e5-b08f-002590980a98&utm_source=Google&utm_medium=cpc&utm_campaign=US_DT_SEA_GGL_TIM_TTT_PADS_CBP_CHP_NBR_g*gg-harman-kardon-bluetooth-stereo-speaker-system_c*92163990301_k*_m*_d*Goods-Product-A********************************************************************************************************************************************************************************************************************************************************************************************

Desired Settlement: Replace the product received with a Harman/Kardon Aura product that matches the feature descriptions as promised in their offer at the price they offered. They need to update their website to accurately communicate feature set of the product they are selling.

Business Response: Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: I can see that you have been working with our Support Staff already and in fact have recently emailed with one of our Supervisors, ******** who is still working toward a resolution for you. ******* has since started with working on our end with our Goods Team and the Vendor from whom we acquired these Goods to make this right for you. That we do not yet have a resolution is regrettable but it is not for lack of effort and I suspect they will have a fix for you within the next few days. 

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

**** **
Manager
Groupon Customer Support

Business Response:

Hey *********

I reviewed our internal threads (Tickets # ******** *** * ********* and saw that, after assistance from ***** ******** *** ********, we confirmed the description issue and made adjustments to your deal page.

Additionally, they covered the return/refund steps and provided a $20 credit in Groupon Bucks as an apology for the trouble.

I'm sorry that any confusion/frustration occurred in the first place.

If you have any additional questions about this issue, please reply to one of the tickets where we reached out to your directly.

Thank you for your patience and understanding.

Regards,

****** **

Manager

Groupon Customer Support

5/19/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On October 16, 2015, I purchased a voucher for the *** ***** in Quebec City, but because of family health issues I was unable to use it before the hotel was to close at the end of March. I called Groupon to ask for a refund and was told I could not receive a cash refund, but could be credited in "Groupon bucks" for my not one, but TWO vouchers! Somehow, they had charged me TWICE for the one voucher I thought I purchased, hence, they created an unauthorized purchase of a second voucher. After speaking with yet another Groupon "supervisor", ***** *** I learned that my first attempt (at 12:40 p.m. on 10/16) to purchase the voucher "failed" (on their end - not my fault). At 1:00 p.m., I attempted the purchase again, but it "failed" once again. At 1:20 p.m., I successfully purchased ONE voucher. I noted the charge on my online banking account, but did not review my monthly statement again, until now, where I see that Groupon charged me for second voucher on the 18th of October. Kevin W. had rudely remarked that they sent me an email saying that because the transaction failed, Groupon would rerun the charge within 3 days (not true). Upon reviewing my emails, I see now that I did receive a notice from Groupon to include the statement, "We will automatically try and charge the **** within 1 day.". Since this was the last day of the promotion for this voucher and because I was able to make the purchase on my third try, I didn't think anything of this. In addition, my bank account statement shows that Groupon did NOT charge my **** "within 1 day", but rather, it was 2 days! Now, they are only offering me Groupon bucks, with restrictions, for the cost of TWO vouchers, at $289 EACH, and are refusing to refund my cash for the unauthorized purchase that THEY made to my bank account.

Desired Settlement: After all of the many hours I have wasted on trying to come up with a satisfactory resolution and after the horrible treatment I have received from Groupon personnel, I would like a FULL cash refund ($289 X2) and never want to do business with this company again!

Business Response:

Hi *****

Thank you for reaching out to us through the Better Business Bureau.

I'm going to loop in a Getaways specialist to review your case for further consideration.

Please stay tuned for an update via email.

Regards,

***** *
Manager 
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. Although Groupon Inc. did not refund the entire amount that was paid (they subtract d $3 from each of the two charges), I accept the refund that is due to me and hope that no one else has to endure such horrible customer service with Groupon again.  Additionally, I want to express my extreme disappointment with the customer service rep/supervisor ***** ** (He would not give me his last name or employee ID number), who continued to yell at me and accuse me of making the second voucher purchase.  I have never been treated so rudely by any other customer service rep by any other company in my 50 years of life.

Sincerely,

**** *************

5/18/2016 Problems with Product/Service
5/17/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have been charged for four different purchases that were placed on 23MAR2016, but never received merchandise. I have dealt with multiple customer service people for resolution, and have not received any resolution as of 13MAY2016.

Desired Settlement: Resolution of this issue by the end of May 2016.

Business Response:

Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from********************

Regarding your complaint: Groupon Goods purchases and not receiving your items.

I’ve provided more specific instructions in my direct email to you, which is ticket #********. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** *
Manager
Groupon Customer Support

Consumer Response:


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Groupon has sent me refund notifications for the two orders of solar lights.  Thank you very much.

Sincerely,

****** *****

5/17/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This is borderline criminal. Groupon reactivated an advertisement for a product that is not even occurring on the date that is listed on their website. I used GROUPON to promote my business last year. I will never use them again and then a customer called today to claim she bought two from me. My original groupon expired and this all the sudden popped up again without my permission. This hurts my credibility because the dates are incorrect.

Desired Settlement: I would like the GROUPON to be paid to me in full and a phone call made to the customer(s) who purchased the GROUPON explaining the dates GROUPON mentioned are wrong. I want $540 sent to my bank account and a phone call to the customer explaining what happened. I will honor the two week of football camp which were paid through GROUPON however I WILL NOT PAY GROUPON one penny for advertising because I did not authorize it and the dates are wrong. Let me explain again. GROUPON needs to call and explain to the customers how they messed up the dates and I need to be paid the full $540 GROUPON was paid for the two vouchers. I have a great case for defamation and hurting my future earnings because of this irresponsible advertisement.

Business Response:
Hi ******

Thank you for reaching out to us through the Better Business Bureau. I responded to you a moment ago via email from ********************

I have notified a Merchant Support specialist who is reviewing your request.

Please stay tuned for an update via email.

***** *
Manager 
Groupon Customer Support

Consumer Response:
Complaint: ********

I am rejecting this response because: This statement is not true.  I have not talked to her since the complaint was filed.  I have not been told what the consumer was told not was I given any money.  This is a circle of lies to try to get this to go away.

Sincerely,

***** ******

Business Response:

Hey ******

I revisited this issue with ***** *** ********** and received the following information:

"This merchant ran a S3 (self-service) deal and set it as expiring relative to purchase. This means that it runs indefinitely instead of stopping with a set expiration. They had one purchase a year later and contacted us when they realized it was still up."

I'm sorry for any misunderstanding that occurred when you originally set up the deal. However, because Groupon isn't at fault, we won't be able to honor your request regarding additional payment - we'll only be providing payment in the proportions originally agreed upon when the deal was run.

The contract that you signed states "Either Party may terminate this Agreement at any time for any reason by giving the other Party written notice of such termination." ********** has mentioned this before. This decision is final, per the contract you signed. As I've mentioned in my previous responses, you can also call Merchant Support if you would like further explanation.

The phone number for merchant support is (**** *********

Thank you,

****** **

Manager

Groupon Customer Support


Th
Thanks for taking a look at this. For some context, from what I saw in Salesforce, this merchant ran a S3 (self-service) deal and set it as expiring relative to purchase. This means that it runs indefinitely instead of stopping with a set expiration. They had one purchase a year later and got upset when they realized it was still up.
He is basically claiming that this is Groupon's fault and asking for the full purchase price of the deal. He is also telling us to reach out to the one customer, tell him it was our fault and to call him to redeem it. 
Risk chimed in stating that we will not be honoring his request as we are not liable. He set up his own deal and misunderstood the terms. The contract that they sign states "Either Party may terminate this Agreement at any time for any reason by giving the other Party written notice of such termination." ********** let him know this. Really there is no other explanation to give him other than this decision is final, per the contract he signed. He can also call Merchant Support if he wants further explanation. 
anks for taking a look at this. For some context, from what I saw in Salesforce, this merchant ran a S3 (self-service) deal and set it as expiring relative to purchase. This means that it runs indefinitely instead of stopping with a set expiration. They had one purchase a year later and got upset when they realized it was still up.
He is basically claiming that this is Groupon's fault and asking for the full purchase price of the deal. He is also telling us to reach out to the one customer, tell him it was our fault and to call him to redeem it. 
Risk chimed in stating that we will not be honoring his request as we are not liable. He set up his own deal and misunderstood the terms. The contract that they sign states "Either Party may terminate this Agreement at any time for any reason by giving the other Party written notice of such termination." ********** let him know this. Really there is no other explanation to give him other than this decision is final, per the contract he signed. He can also call Merchant Support if he wants further explanation.
Thanks for taking a look at this. For some context, from what I saw in Salesforce, this merchant ran a S3 (self-service) deal and set it as expiring relative to purchase. This means that it runs indefinitely instead of stopping with a set expiration. They had one purchase a year later and got upset when they realized it was still up.
He is basically claiming that this is Groupon's fault and asking for the full purchase price of the deal. He is also telling us to reach out to the one customer, tell him it was our fault and to call him to redeem it. 
Risk chimed in stating that we will not be honoring his request as we are not liable. He set up his own deal and misunderstood the terms. The contract that they sign states "Either Party may terminate this Agreement at any time for any reason by giving the other Party written notice of such termination." ********** let him know this. Really there is no other explanation to give him other than this decision is final, per the contract he signed. He can also call Merchant Support if he wants further explanation.

5/17/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I tried to order a product from groupon but afterwards, my account was no longer accessible and I can no longer get my gift card information from my old order. I tried to contract customer service but they are lying and no help at all.

Desired Settlement: restore my account so I can have access to my gift cards! Otherwise this company eats my money!

Business Response:

Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint: The account deletion and your gift card. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

********* **
Manager
Groupon Customer Support

 

Consumer Response:
Complaint: ********

I am rejecting this response because: I am OK to close my account for whatever reason you claimed, but please refund my money in my account! I still have around $10 jamba juice gift card in order ********** but I can't access since my account was closed!! My next step will be to complain to California Attorney General.

Sincerely,

******* **

Business Response: Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I have attached and sent you two of your unused voucher for ***** Juice via email from support@groupon.com.

Thank you for your understanding.

Regards,

******
Manager
Groupon Customer Support

5/17/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased an ****** 6 64GB for $429.99 before tax and the phone never shipped out. I contacted customer service via the website and the representative stated he took care of my transaction and would email me once the phone was shipped. He emailed me later requesting billing information, to which I promptly replied. I never heard from him and therefore I called customer care. I spoke to a representative who stated she was going to fix the issue and put me on hold for 40 min and the phone call was disconnected on their end. I called again and spoke to another representative who eventually told me after being on hold for another 20 min that I could no longer have that deal. That my credit card wasn't charged and that phone was no longer available. I asked to speak with his supervisor. The supervisor told me the same thing. I explained that it was their fault for selling me a product when there was no more available and asked how they would resolve it. They said they could give me $10. I stated that I would like the phone for the price I originally paid for it. They told me that phone wasn't for sale anymore. I stated that it was for sale on their website for $449.99, $20 more than I paid. Then the supervisor went silent and the phone call was disconnected again.

Desired Settlement: I would like the ****** 6 64gb, GSM unlocked in silver that I ordered for $429.99 plus tax.

Business Response: Hello **********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from *******@groupon.com.

Regarding your complaint: I am very sorry that this order caused so much frustration.  At this point, I am able to confirm that your order for the ****** did go through successfully, using the $20 in Groupon Bucks previously added to your account.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

********* *******

5/17/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I received an email to my gmail account stating I could receive 50% off any local, good, or getaway up to $40 off. However when I attempted to use the code I received the error Bad Request. It didn't matter what I chose, I received the same error. I have a secondary account with Groupon u der a ******* email. I tried using the code and received an error that said I needed to use the account t that the email was sent to. Now, on the ******* account, the Groupon.com main page had the same code. I contacted customer service via chat and spoke with *********** at 9:41 pm EST on 5/3/16. He claimed the code would only work AFTER I input my credit card information. I have never had a problem pricing up a deal without having the credit card information. He went on to say the email was never sent to the ******* account and therefore the code wouldn't work. I told him the code appeared at the top of the screen while logged I the ******* account. He continued to state it would not work if the email was not sent to the account even if the code appeared on their website. He went on to say that the code not working for the gmail account was from the lack of a credit card number. I told him it has never worked that way before. Then he said it was due to cookies and cache. I told him I tried the code from a kindle, a phone and a computer with the same error. Then he went onto say there was a technical glitch with the server or system. End result discount was offered but not useable. False advertising followed up by a lot of excuses and no resolution.

Desired Settlement: Provide the advertised 50% off any local, goods or getaway up to $40 off.

Business Response:

Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint, I sincerely apologize for the trouble here. It seems that you were contacting us from and about your email address of ***********************. This Groupon account has not yet had a purchase made within it and thus will show as eligible for new customer promotions which you otherwise would not be eligible to receive. Given the Terms of Service for our site stipulate a limit of one account per person, and the fact that you have an existing account attached to the email address ***********************, you could expect to have issues making a purchase using this promotion. We can merge these two accounts if you would like to prevent future confusion. Just confirm your billing address and which email address you'd prefer to use.

That all said, a credit card would need to be saved on file in order to make any purchases from our site both for security and to cover the remaining cost after the deduction of the promotional offer. I do see that the chat representative whom you spoke with, ******* had offered to help manually create an order for you so you could receive a 50% discount but it seems you turned down this offer. I sincerely apologize for any trouble and if you would like help merging your accounts and placing an order, please let me know.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

**** **
Manager
Groupon Customer Support

5/17/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I order a ***** wallet on 4/27/2016 it is now 5/11/2016 and even after contacting the business no one can give me an update as to why my item has not shipped and shipping info has not been updated or when my item will ship. I've talked to customer service via phone who was no help they can't assist with anything they are just a voice on the phone with no power to correct any actions. I asked to speak with a manger 2 times and he customer service rep stated they were in a meeting and she would send an email to a department that would assist because they do not have a direct contact number. Upon recieving an email the rep could not as sit or offer any more information than the last rep. I responded asking for updated info an have not yet heard anything. As of now I am out 80.00$ and a birthday/Mother's Day gift is beyond belated. I have order many things I. The past from Groupon Inc and this may be my last as this is a ***** poor way to operate and treat customers who spend money.

Desired Settlement: Deliver my item with free express shipping for the delay.

Business Response: Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: I see that in your recent conversation with us you have requested for a full refund. I have issued the same and provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

******* **********

5/17/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased two gift cards for TLCMassageU on May 1st and on May 2nd this item went on sale for 40% off so I cancelled May 1st purchase. I received confirmation of refund on May 2nd for May 1st purchase and confirmation of May 2nd purchase that same day. When gift card recipients attempted to open email notification of gift the email stated that it was an invalid purchase. I contacted groupon.com by phone and email with this issue. A representative, ********* sent me an email with two vouchers labelled voucher1 and voucher2 which both stated same item number and gift card bar code for redemption. I emailed her several times that both items had same bar code requesting confirmation that both cards would be redeemable. No response. I contacted groupon.com by phone and email today, May 10th, with same request for confirmation of validity. I spoke with a rep for sesveral minutes who stated that both cards should be valid and I requested an email of said confirmation. She placed me on hold for more than 52 minutes before I terminated the call.

Desired Settlement: I would like to valid gift cards to be redeemed by the addressees listed on the items purchased.

Business Response:

Hello *****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Sorry for the trouble, I have sent you the two vouchers with different bar codes.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

***** ******

5/16/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered several products from the company totally over 30 and was sent to the wrong address due to a company error not mine. I have been in a back and fourth battle with the company for over a month now. All I wanted was the product to be sent to the correct address or my money refunded and its just a battle back and fourth of people giving me the go around. I have asked to speak to a supervisor on multiple occasions and they keep telling me they can not contact me and the only form of contact is via email. Im fed up with this company and will never use them again.

Desired Settlement: All I want is to be either refunded the money for the products or the products to be sent to correct address.

Business Response: Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint: I checked your account, and it appears that your billing address is currently listed as the same address that was used for shipping for these orders. This address is one of two shipping addresses listed on your account. To help prevent this from populating as your shipping address in the future, I've removed both shipping addresses currently listed. In addition, I would suggest updating the billing address on your Groupon account. In the even that the incorrect shipping address is listed for an order in the future, please note that you'll have the option to review and update your shipping address on the checkout page before completing your order.

I’ve provided more specific informationin my direct email to you. Please note that this email will be sent to the email address associated with your Groupon account; ********************* rather than the email address specified via the BBB complaint; *********************** . If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

****** *
Manager
Groupon Customer Support

5/16/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I bought a Gropoun, the location canceled the event and did not offer any refund, I contacted groupon through email and several chat messages to no avail. I finally got through to Customer Service who told me they were sorry for the inconvenience but they could not give me a refund.

Desired Settlement: Full refund to my credit card for services not delivered.

Business Response: Hello *********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: It appears this order was refunded to Groupon Bucks on 5/4 when you called our support center. These Groupon Bucks will never expire and will apply to your next purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

***** *
Manager
Groupon Customer Support

5/16/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased an IPhone 5s from Groupon for my daughter 's b-day. I didn't give it to her right away and almost immediately had issue with the phone once opened, we took into directly into an apple store who could not help us, I then called apple support who log in remotely into my phone and told me that there is 10 defective thing on the phone not broken defective, I am so disappointed that Groupon would sell me something like this and because my daughter bday was not until 4/30/16 we are past the 7 day period. I purchase from groupon often and just can't believe it.

Desired Settlement: I would like a new phone or a refund

Business Response:

Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

**** **
Manager
Groupon Customer Support

Consumer Response:

Thank you Groupon for your quick response and I appreciate you regunding me

 

 
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

****** ******

5/15/2016 Problems with Product/Service
5/15/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I can no longer log on to redeem groupons I purchased. I told support, and they said an account specialist will fix the problem. If I tell the website to reset my password, it says I do not exist as a customer. Whenever one of my groupons I cannot access expires, I get an email from groupon asking how the experience was. So I know these groupons are still in their system. My email is ************************ I have unused groupons I cannot access. I have phoned and Tweeted. I keep being told they would fix the problem but they don't and they are sitting on my coupons. They are holding hundreds of dollars of groupons from people, as shown on the facebook complaint page, and people say Groupon makes promises to fix things but will never do it until you file a complaint on them. Once you file a complaint they jump instantly. I have been waiting for over a month for them to fix my log on so I can get to my groupons. I want reimbursed for the groupons I could not access during this problem. I am very upset they lied and claimed they would fix my account. They did not. They should have just said * * from the very beginning so I would not have wasted my time on them.

Desired Settlement: Refund of all expired groupons. Access to my account to print unexpired groupons.

Business Response:

Hello,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint:

Looks like your issue has already been taken care off. Please contact support@groupon.com for any more assistance.

Thank you for your understanding.

Regards,

******* *****
Manager
Groupon Customer Support

5/14/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased 4 tickets to a concert at a premium price. The tickets said that the seats would be in a section and the fine print states that vendor may provide better seats not less or lesser. I contacted GroupOn to fix the issues but customer service hasn't provided a remedy. The seats given to me does not match the item or the fine print of the item that I purchased. GroupOn customer service does not understand that they are in breach nor do they comprehend that I have over paid for the items. This is a timeline of events: I purchased tickets at a premium (tickets that were more expensive than the other options available). You made the purchase early on when the event went up for sale. I was told to return and download the tickets on a particular day and did so but tickets were not available until 2 weeks later for download. You finally download the tickets and you discover the seats do not match the promo I purchased. I researched the other promos that Groupon offered along with direct ticket sales to verify seating and price amounts. DISCOVERED that the tickets were being sold for a lesser price. Email GroupOn customer service on or around 04/15/16 - asking them to correct the issue. Receive several misinformed emails and several requests to have my phone number so someone could call me. Finally, contacted by a supervisor, Yadhavan D, and was told sorry cannot call you. (SO WHY DID OTHER CUSTOMER SERVICE AGENTS ASK FOR MY NUMBER?) ********* informs me of the fine print. I reply that the fine print does not explain how I received tickets that are worth less than the tickets I purchased through GroupOn. ********* replies that the seat cannot be changed and offers full refund without addressing the issue that I OVER PAID for the tickets that Groupon has given me. I never asked for a refund - what I am asking for is to be given the seats promised to me via the promo and even the fine print. I would like someone to give me is a real resolution.

Desired Settlement: I never asked for a refund - what I am asking for is to be given the seats promised to me via the promo and even the fine print. I would like someone to give me is a real resolution.

Business Response:

Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

**** **
Manager
Groupon Customer Support

5/14/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: online groupon purchase needed assistance contacting vendor due to emergency, requested contact information never provided to reschedule , delay in response from groupon , still no contact information, venues till end of june 2016

Desired Settlement: will like to reschedule venue for june 2016 or provide refund/credit

Business Response:

Hello *********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from******************** via ticket #*********

Regarding your complaint: Not being able to attend a Live event due to a family emergency and difficulty getting ahold of the merchant.

I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** *
Manager
Groupon Customer Support

5/14/2016 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a new Samsung tv from Groupon in March of last year. The tv screen went black in April of this year, so something happens with the display. I had a one year manufacturer warranty per the explanation of product on Groupon. I contacted Samsung regarding the issue and because it was so close to the end of the warranty date they agreed to file it as a warranty issue. Then when they found out that I had bought it from Groupon, they proceeded to tell me that Groupon is not an authorized distributor of Samsung products so they cannot provide warranty services for that reason. Groupon is telling me that they will not do anything either.

Desired Settlement: I would like the product repaired or refunded!!

Business Response:

Hello *****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: Your issue was escalated to our Groupon Goods Resolution Team on 4/29/2016. On 5/5/16, ****** had reached out to you via email requesting more information about your experience with filing the warranty claim with Samsung. The reference number for that email is ********** If you can please respond to that email at your earliest convenience, ****** will be able to look into the issue further.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** **
Manager
Groupon Customer Support

5/14/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed an order for a black car seat cover for my dog on April 13th, I received a tan one instead of the black one I ordered. I called Groupon and received a return label to return the item along with $3.99 Groupon bucks to put towards repurchasing the cover in black again. The sales associate made the new purchase for me but when I looked online I noticed it did not include the additional discount for the code I used for the original purchase. I had to call back again and get that straightened out. The second woman who helped me was supposed to cancel the second order when she made the corrected order to include the discount I received on the first order. I had however received a shipping confirmation for the second order that did not have the discount and had to call back yet again. After talking to yet another person and trying to figure all this out both orders got cancelled. I then went online myself to try and use my Groupon bucks and just order the black seat cover myself. I received a car seat cover last night and it was again tan. I had to call back to Groupon yet again and immediately asked to talk to a supervisor. The woman who I got last night would not let me talk to a supervisor and hung up on me. I called back again and was finally able to talk to a supervisor. I have received a new return label even though I still have not even received a refund for the first cargo cover I received that was wrong. I now have to make another trip to the post office to return something that was a second mistake by Groupon.

Desired Settlement: After spending how much time on the phone, the cost of gas for the extra running around to return something that keeps getting delivered in the wrong color, the time I spend waiting in line at the post office to make sure I have a receipt that I dropped it off since I don't trust Groupon, and getting hung up on for only wanting to talk to a supervisor after all the issues I have had with this I think I deserve something more than an apology. At the very least I think I deserve the car cover in BLACK that I have been trying to get all along for free for all of my troubles.

Business Response: Hello ****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
I am terrible sorry for the many issues you have had with your order for the black car seat cover for your dog.   It appears your refund for the second incorrect car seat processed successfully today on 5/6/16 to the card ending in ****. It should appear on your statement as a refund from Groupon, Inc.

Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.

Unfortunately, we're unable to expedite this process.  If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.

I checked the deal that you had originally purchased and it appears that the the black car seat is now sold out. However, I did find a similar deal that we are running in which black seat covers are still available:

https://www.groupon.com/deals/gg-bench-seat-cover-or-water-resistant-hammock-seat-cover-5

Due to all of the trouble you've had with this particular deal, I've added $20 in Groupon Bucks to your account to apologize for this experience. 

This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.

I’ve provided more specific instructions in my direct email to you. I apologize again for any inconvenience, and thank you for your patience. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

5/14/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I can no longer log on to redeem groupons I purchased. I told support, and they said an account specialist will fix the problem. If I tell the website to reset my password, it says I do not exist as a customer. Whenever one of my groupons I cannot access expires, I get an email from groupon asking how the experience was. So I know these groupons are still in their system. My email is ******************* I have unused groupons I cannot access. I have phoned and Twittered. I keep being told they would fix the problem but they don't and they are sitting on my coupons. They are holding hundreds of dollars of groupons from people, as shown on the facebook complaint page, and people say Groupon makes promises to fix things but will never do it until you file a complaint on them. Once you file a complaint they jump instantly. I have been waiting for over a month for them to fix my log on so I can get to my groupons. I want reimbursed for the groupons I could not access during this problem. I am very upset they lied and claimed they would fix my account. They did not. They should have just said F U from the very beginning so I would not have wasted my time on them.

Desired Settlement: Refunds for all expired groupons, access to my current groupons, and immediate access to my account *******************

Business Response:

Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from********************

Regarding your complaint:  

For the safety and security of Groupon, we often review accounts for potential risks. Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account. This decision cannot be appealed.

However, I've sent a PDF copy of each Groupon that is available in your account. You can still use these Groupons with the corresponding businesses.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******** *
Manager
Groupon Customer Support

Consumer Response:
Complaint: ********

 I am rejecting this response because:  I complained over a month ago.  In the meanwhile, groupons expired. I have lost value that I paid, and groupon would not respond in a timely manner. groupon specifically dragged this out so groupons would lose value.  Groupon refuses to work with customers until the customer files an official complaint. Groupon lied about getting back with me. I have been damaged by groupon's unethical behavior by intentionally dragging this out and not responding when they said they would. An ethical company does not force a customer to file a complaint with a 3rd party to do what it promised to do in the 1st place.

Sincerely,

***** *******

Business Response: Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint: Your account was closed due to a violation of our terms of use.  We sent you an email directly on 4/29/2016 explaining this.  For this reason your account will remain closed and we have reserved the right to discontinue business with you.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

5/14/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I reserved ***** **** *odge at Williamsburg, VA. The night I stay should be May 15. I am supposed to check in on May 15 and check out on May 16. Before I check out on May 16, I can play in the water park. I called Great wolf lodge on May 5 and found out that on May 16 the water park will be closed. They said basically Groupon didn't tell me this before I book. I asked ***** **** *odge to switch the day from May 15 to May 14. ***** **** *odge said they can't, because they already sold the rooms to Groupon and there is one room available on May 14. ***** **** *odge told me to call Groupon to switch the day. Groupon basically told me they can't do anything. They can't switch the day and the promotion is expired. The only thing I can do is to cancel the reservation. But everything is already planned. This is for my daughter's birthday and kids are so excited about it. I ended with canceling the reservation.This is ridiculous!

Desired Settlement: I will probably not buy anything from Groupon after this. I don't need store credit. I need an explanation and apology. I don't know whose fault is and who can solve this problem, Groupon or Great wolf lodge. Why can't Groupon work with Great wolf lodge to solve this problem? I am definitely not the only one get affected by this.

Business Response: Hello ****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

**** *
Manager
Groupon Customer Support

5/14/2016 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: I am a loyal regular costumer of Groupon and my whole family spent thousands of dollars in shopping since the beginning. The last time that I ordered a product "Beats In Ear Headphones for $49.99. I choose gray color and it poops up in their system the white color but, in my Groupon account it shows white color. I think it's their computer system mistake. And they delivered a wrong color of products. This happens twice. I called their costumer service name Joel R. But, to fix the problem but it seems that this person is very rude and yelling at me so it's better to stop the conversation and I hang up the phone. I don't know why this company is delivering the wrong description of products and sometimes they don't followed the costumer choose of selection. They is what I'm paid for. I paying the good service and good items. I hope the Groupon will apologize and fix their system.

Desired Settlement: Delivered the correct description of costumer order and fix their costumer service system.

Business Response:

Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from********************

Regarding your complaint: I have checked your account and it looks like you've selected White color when you placed your order. Not to worry, you can return the product for a full refund.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******** *
Manager
Groupon Customer Support

5/14/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have a complaint. Back in March, I reserved 2 tickets for the Jeff Foxworthy/Larry the Cable Guy show. It was noted that tickets would be available to print on the day of the show which was 4/29/16 at Giant Center in Hershey, PA. I tried up to 1 - 1:30 to print these. When I went to print them the sight said "no longer available". I could not make this show because of a family emergency. I needed these tickets to print out so I had time to sell them. I then spoke to ******* I was on the phone for a total of 1 hour and 45 minutes "waiting" for a supervisor. ****** came on a few times to talk. I was asked by ****** what the emergency was. I told her it was a personal issue. She said it may help with her knowing this information. I told her what it was and she then ask who it was. I told her the same thing, it was personal, but she said it could help with her knowing. I do not think she had a right to ask such personal questions. I find it to be unprofessional. ****** kept telling me she was waiting for a supervisor to help out. She got on twice and said she talked to her supervisor. I then wanted to speak to the supervisor. She is "busy" it what I was told, yet she "supposedly" spoke to her supervisor twice. I ask for her supervisors name. She claimed she was not allowed to provide that information. I kept being told there was a technical issue and they said it might take 1 -2 hours before "show time" for the tickets to print. I think I could print them around 2:30 area. This did not give me enough time to sell them because I was at work. I didn't have a choice but give them away. I was out $96.00. I feel these tickets should of been available to print these tickets early. :Then maybe I would of been able to sell these. I feel I was being "put off".

Desired Settlement: An apology form the business and employee ****** be told with asking of such personal information. Since it was "supposedly" a technical issue, and I had to give these tickets away. I should get some credit for another Groupon. I am not asking for a refund. I do not feel this was my fault, plus how I was asked such personal questions was, I feel, an invasion of privacy.

Business Response:

Hi *****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

I’m so sorry to hear that you’re unsatisfied by your latest Groupon experience. I am a manager here at Groupon, and I am happy to look into this further for you.

I've just issued a refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.

More specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Regards, 

***** *
Manager
Groupon Customer Support

5/14/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a Mini Ipad 3 and it was delivered to me on 5/2/16. On the specifications it says very clearly that it would include an ORIGINAL 10W charger with original lighting cable. Whether the Lightning cable is original i don't know but the 10W charger is definitely not original. I got a black Griffin charger. Charger is supposed to be White. I emailed them and told them to either send me a refund for 15.00 to buy a charger which they sell on Groupon too or to send me an ORIGINAL 10W charger... Well ****** * responded that they could not send me what I'm asking and he only gave me a credit for 5.00. Well Groupon don't advertise stuff that you can't fullfill. Please see: Specifications 7.9” LED-backlit multitouch IPS screen Retina display with 2048x1536 resolution Storage Capacity: 16GB or 64 GB A7 chip with 64-bit architecture and M7 motion coprocessor Rear-facing 5 MP iSight camera films in 1080p full HD Front-facing 1.2 MP FaceTime HD camera films in 720p HD Dual-band WiFi Bluetooth 4.0 Siri intelligent assistant enables voice control Battery life: up to 10 hours of continuous use Dimensions: 7.87” (H) x 5.3” (H) x 0.29” (D) Weight: 0.73 lbs. (WiFi); 0.75 lbs. (4G) Full specifications Condition: refurbished Includes Apple Original Brand New 10W Charger and Lightning Cable For warranty information, contact Groupon customer support https://www.groupon.com/deals/gg-apple-ipad-mini-3-refurbished

Desired Settlement: I want them to either give me a refund so I can get an ORIGINAL 10W charger(for the charger price of course) or that they provide the ORIGINAL Apple 10W charger. This is per the product specificiations page.

Business Response:

Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I responded to you a moment ago via email from ********************

Regarding your complaint: Unfortunately, we're unable to send the charger as requested, so I've just  issued a refund of $25 in Groupon Bucks to your account.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** **

Manager

Groupon Customer Support”


5/12/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My account was hacked, so I changed my password and canceled the purchases made, I then informed Groupon of the situation. They then proceeded to temporarily suspend my account for safety reasons despite my desire not to, they then never got back to me, so I contacted them and they said a senior member of the team is dealing with it, I messaged them, hey responded saying someone is dealing with it and then I messaged them many times over the last few months and they refuse to reply to me now. I have Groupons I have paid for that I am unable to use and some that have expired now as a result. Plans had to be changed as a result and additional costs have been incurred where they should have not been. This is disgraceful for a company to ignore me as a loyal customer for so many years and also considering that my account has purchases in it that I do not have access to. It is out right theft! Customer support is utterly disgraceful. I have an email paper trail of the whole situation.

Desired Settlement: For them to have the decency to get back to me and resolve the issue. I am out of pocket as a result of this and they need to call me and explain what is going on. I have contacted the press and they are awaiting the outcome.

Business Response: Hello ****

Thank you for reaching out to us through the Better Business Bureau. I saw that you were able to reach a resolution with *********** * on April 30. If you have any additional questions, please let me know.

Regards, 

********* **
Manager
Groupon Customer Support


Consumer Response:


Complaint: ********

I am rejecting this response because: I simply got a cookie cutter response, Groupon failed to resolve my issues, they had a lazy response simply reinstating my account.

I made it very clear to them in multiple emails that they should never have suspended my account in the first place, I had Groupons that I had purchased for specific evenings that were arranged with friends, I sent them emails letting them know this and that it was urgent to reinstate my account, as a result I still went to my friends event but had to pay out of pocket for the event instead of taking advantage of the Groupon I had bought. That Groupon expired during this suspended period and I have no use for it but am also out of pocket having to pay full price at the venue. I was also unable to use Groupon during this time of which I also had plans to buy and use certain Groupons again costing me money that it should not have. This is evident in the fact that they have reinstated my account, showing that there was no good reason to have done so in the first places especially considering it was I who informed them in the first place.

I want a full explanation of what happened why it happened and why they never responded to my emails and had I not gone to these lengths I would have not gotten anywhere, WHY?

I want the issues regarding not being able to use my paid for products dealt with in a fair way that reflects my lose.

I want to know why they disrespectfully responded to me and BBB in a way that was just intended to try and quickly resolve an issue that they don't want to deal with.

I am currently speaking with the press and it will be in their best interest to show some respect in the resolution to this issue or they will not fair well in the article.


Sincerely,

**** ***

Business Response: Hello *****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth. I also want to see things through to a full resolution. I responded to you a moment ago via email from ********************
I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

5/11/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On April 17th I placed an order for Groupon Goods totaling $32.14. On April 18th that total plus $42.94 was debated out of my bank account. As soon as I found out about this charge I chatted with a customer service representative online by the name of Emmanuel who told me it was too late that I would have to wait until the items were delivered them return them and wait or a refund. I had explained to him that I never placed this order. After 20 minutes of "chatting" with him with no result I called the Customer Service line. I spoke to a woman who told me it was there policy and all I could do was wait. I was transferred to a supervisor by the name of ********** who I later found out was really name ******** ** He again told me the same thing. I proceeded to tell him again that I only placed one order so I am not trying to cancel the order I placed only the one that was fraudulently charged to my account. He then stated that the package was still at the warehouse but they have no communication with there warehouse so now I have to wait for it to be sent from the warehouse receive it within 7 days, send it back, then wait for a refund on an order I never placed. All I am expecting is refund for an order that he acknowledged was fraudulent by deleting my billing information and resetting my password.

Desired Settlement: I would like a refund without waiting another 14 on a fraudulent order that I did not place.

Business Response: Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint: I have reviewed all your correspondence to us and given the understanding to the orders that were placed; but not initiated by you.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

***** *
Manager
Groupon Customer Support

Consumer Response:

 
Complaint: ********

I am rejecting this response because:

i am only rejecting this response because you have continuously states the same thing . If this is a known problem with the app adjustments should be made. It's as if you are counting on accidental order since it is a nightmare to get your money back.

Sincerely,

******* *******

Business Response:

Hey ********

I reviewed your recent correspondence with Brette through the BBB portal and our internal system (specifically, Ticket ***********

As she mentioned, once you use the labels to send those unwanted items back and they're confirmed received at our facility, a refund will be processed to the card used for the original purchases.

Please respond to ******** last message if you have any additional questions and she can assist further.

Regards,

****** **

Manager

Groupon Customer Support

5/11/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Not solely customer service, but product issues. Most of the products I've purchased from this company (dresses mainly), have been defective, one way or another. First issue was back in December with a cocktail dress, the first dress was never received after 3 weeks of order. Second dress ordered, received the wrong color. Gave up at that point and returned it. Issues now, ordered 5 dresses. 4 of which I received, 3 I am returning. Two were defective, which I have to return. Got in touch with their customer service through chat, told me that one of the dresses (Lisa lace), there was no more size Mediums, so I was inclined to purchase the Large size because they informed me that the medium wasn't available. I'd have to go through the trouble of paying someone to alter the large size. A day later, while checking for Mother's Day specials, came across the dress once more and the medium size is available AGAIN. Got in touch with groupon the day after to cancel the order for the large because I went ahead and ordered the medium. They tell me that they cannot cancel the order (even though it is still in their possession and their warehouse) and that I have to wait a month to get the refund back for the dress. They refused to cancel the order and said that there was nothing they could do about it. It seems like it's always something wrong, where they are unable to help the customer, even though back in December, the gentleman I spoke to was able to cancel the order after 3 weeks and refunded the money right away, but the supervisor this time (Maria) refused to do so. I'd have to wait another month to get my refund because they have to receive the items first, which won't be for another two weeks.

Desired Settlement: I'd like the order for that dress to be canceled and to be refunded the money spent on it.

Business Response: Hello ****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: about your returns and the refunds for those items.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

********* **
Manager
Groupon Customer Support

5/11/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I had purchased a Groupon for ******* ***** ******, I contacted Groupon to help me resolve the issue of my order not sent out in full. I am extremely upset that they have decided to use a vendor that has issues fulfilling their orders on time. I have sent various emails and they just respond that they will get back to me, but no concrete information as to how they are resolving the issue or a credit for the merchandise.

Desired Settlement: I would like groupon to contact me with an exact date as to when my order will be fulfilled and shipped. It has been over 80 days since I had placed the order with ****** ***** on February 12th 2016. If the order will not be fulfilled within the 90 days I expect a full refund of payment.

Business Response: Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint: I'm very sorry for the continued trouble you've had.

We're always happy to help facilitate redemption for our customers. We want to do everything in our power to resolve this issue for you, so I'd be happy to reach out to the business on your behalf once more to get this straightened out.

With that said, while we're doing everything we can, I can't guarantee that we'll be able to resolve this in a timely fashion. If you prefer not to wait for a resolution, I understand and can issue a refund in Groupon credit to your account. The credit would be available in your account immediately and would not expire.

Please let me know how you'd like to proceed, and thanks so much for your patience. The sooner I hear from you, the better I can assist!

Thank you for your understanding.

Regards, 
 
******* **
Manager
Groupon Customer Support

5/11/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a Groupon for $12 to a restaurant in Cleveland called *** ******* *** ****. It closed down over a year ago. Although the Groupon deal was expired, the $12 that I paid is supposed to never expire so I can use it anytime in the future. However, the restaurant is permanently closed, so I cannot ever use it there. Thus, I requested a refund for the $12, but Groupon is only willing to issue "Groupon Bucks" rather than a legitimate refund for what I paid. They've done this a number of times for me with deals that fell through, either the business closed or canceled the deal altogether. I now have over $60 paid to Groupon for services I couldn't use due to no fault of my own. Again, I could not use those deals due to no fault of my own. Since, their customer service insists they can't issue anything other than more "Groupon Bucks" for deals that were no longer valid, I am not willing to purchase any more Groupons in the future. In fact, due to the nature of this issue, I haven't used the site to purchase anything since early 2015. That's because I learned that if something happens...I don't have a guarantee that I'd get my money back for that deal. I've expressed this issue and their customer service has been unwilling to see that this is a problem. I do not want to ever purchase a Groupon again because businesses close, they cancel their deals and I've lost money to Groupon. Now I have $60 in Groupon Bucks that I do not want to use. I want a refund. Please help me to resolve this issue. I was originally asking for just the $12 back, but I would like all my money back from Groupon, the total of $60 in Groupon Bucks including $12 for this deal that is no longer valid because the business has closed permanently. I don't want to use Groupon in the future, and I've lost money due to no fault of my own. The $60 in my Groupon Bucks account are from businesses that canceled deals or permanently closed. Thank you.

Desired Settlement: I would like all of my Groupon Bucks in my account refunded to my bank account or credit card/bank account for a total of $60.

Business Response: Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint: Refund request to the original form of payment instead of Groupon Bucks.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

****** **
Manager
Groupon Customer Support

5/10/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I just would like to say first that I bought two groupons using my credit card in March and then my debit card in April, I will further explained below. I purchased a groupon for the amount of $30 on my debit card on April 15th 2016 for the color run event in Ft. Lauderdale, ******** park. On the day of the color run event, I woke up at 5 in the morning to go there and then waiting on the line for 45 mins I couldn't get the groupon on my phone. I thought okay I'll call groupon, they weren't available. I was not able to attend the color run event. Later that same day I call customer service and explained to them what happened. The lady I spoke with made me feel terrible, she was rude and her tone of voice was condescending. I ask to speak with a supervisor and she hung up on me. I called again and I spoke with another lady she wasn't able to help me but she said that she will have a special team contact me, nobody did. I did a survey review which of course was not a good one. The next day I got an email from groupon saying that they gave me a full credit Refund of $30 on my Credit card that I use but they did not give me a full refund on my debit card so I wanted to know why. Now today is April 28th 2016 , I called groupon once again and told them that they did not refund my purchase on my debit card. I spoke with the supervisor ********** * she said it was a mistake I was not suppose to be refunded. I don't get how that was an mistake, I suddenly took a survey with groupon then magically I had a refund but ok. She was adamant about not issuing my refund and also making some kind of excuse for why I can't get a refund. I called a different customer service the guy explained to me that the merchant, the Color Run company did not take the $30 because after I purchase the groupon, I was suppose to register online and I did not because I did not know and I did not get a confirmation number so groupon just has my money. I am a college student and I can't waste money.

Desired Settlement: I would like to receive a full refund on my debit card the same way that they refunded it onto the credit card. Please I can't have the money go to waste that could have been used for rent, car, food etc. I am surprised from the rude service that I have received, I love groupon and I have never had an issue with them before.

Business Response:

Hello *******

Thank you for reaching out to us through the Better Business Bureau. I responded to you a moment ago via email from ********************

Regarding your complaint: not receiving a refund for a Groupon to a color run event. You mentioned in your statement that you did not follow the redemption instructions to register prior to the event.

I’ve provided more specific instructions in my direct email to you. Unfortunately, I am unable to locate these Groupons in the account associated with ************************ The last purchase in that account was made on 3/8/16 for a BYOB Hand Building Pottery Class for Two. Please reply back to the email I've sent you, which is ticket *********, with the correct email address associated with the purchases in question.

Thank you for your understanding.

Regards,

***** *
Manager
Groupon Customer Support

5/10/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I made a purchase for airport parking for a 3 week international trip. My credit card was denied by groupon for the order. So I used another card. The second order with an additional card was confirmed. The next day Groupon charged the first order to my credit card that it denied. I called seek a refund for the additional charge and the rep said they could only give a refund within 30 days. Thanks

Desired Settlement: I would like my credit card refunded or credit with Groupon for $113.40

Business Response:

Hello ******

Thank you for reaching out to us through the Better Business Bureau.

I responded to you a moment ago via email from ********************

Regarding your complaint: I have issued Groupon Bucks for the unused voucher.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******

Manager

Groupon Customer Support”


5/10/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: On Thursday, April 21st 2016, there was a small article on a limited-time sale on an Apple Ipad Air 2 WiFi+Cellular tablet from Groupon.com. The sale claimed that a refurbished iPad Air 2 could be had for $314.99, using coupon code "SALE3" at checkout. I immediately jumped on this deal. I went to Groupon.com, created a new user account (I had previously not been a Groupon member), purchased the iPad Air 2 using the coupon code, and received a confirmation email stating that my iPad would be delivered to me in 6 - 11 days. For your records, this was listed as Groupon Order # ******************. I also have the email confirmation of both the account creation and purchase order, if need be. Thinking all was well, I let the weekend go by. On Monday, April 25th 2016, I decided to log in to my Groupon account to check the status of my order. I quickly noticed that Groupon.com was not taking my password, as I had placed it. Thinking this was my mistake, I proceeded to do a password reset. The password reset email came back with a message saying that my account could not be found. With this, I called Groupon customer support. Customer Support told me that my account had be "deactivated" and that my order would NOT be processed and I would NOT be receiving an iPad. This is despite the fact that they were able to locate my account AND they were able to confirm that my order number was a real order. I asked them to escalate it to a manager. I was placed on a brief hold, after which a manager named ******* came on the phone and told me verbatim, the same thing: "Your account has been deactivated and your order will not be processed. We dont know why this happened; you will need to open up a ticket with us. And so I did. This is Ticket # ********. ***** told me I would get a response in 24 hours. After 24 hours, I still had not received a call from Groupon support. I called back. They again said they have no resolution and I have to wait 24 - 48 hours. This is now the day 4

Desired Settlement: I'm fearing that someone on the Groupon side has stolen my identity. I have provided them (during the checkout process) with my name, my mailing address, my phone number, and my credit card number. I've been checking my credit card account and all seems OK for now, but that doesn't mean the possibility of my credit card info being stolen is out of the picture. I need Groupon to get back to me with a REAL answer as to why this happened and HOW. I also need Groupon to HONOR this deal and provide me with an iPad Air 2 with WiFi + Cellular for $314.99. This is really shady business practices that they are exhibiting and the BBB needs to be aware of all this and help consumers out. Thank you.

Business Response: Hello **********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint: I apologize for the frustrating experience with this order. All purchases go through a system of checks to ensure we're providing a secure purchasing environment. This purchase was flagged as potentially unauthorized so our system canceled it and deactivated the account as a precaution. I apologize for the mix-up. We have since manually reviewed the transaction and see that this was done in error.

I have reinstated your Groupon account and issued $35 in Groupon Bucks to cover the SALE3 discount from 4/21. All Groupon Bucks will apply automatically to your next purchase and these Bucks expire in 180 days. Additionally, this deal is still available for purchase. If you would still like to purchase this item, simply click on the following link and sign in with your arsislyan@gmail.com email address:

https://www.groupon.com/deals/gg-apple-ipad-air-2-16gb-or-64gb-tablet-with-wifi-and-4g

Again, I apologize for the trouble. Our customers security is of the utmost importance to us and unfortunately in this case, we were a little over zealous.

If you need assistance placing this order, I'm happy to help. Please reply to my direct email for assistance. 

Thank you for your understanding.

Regards, 

***** *
Manager
Groupon Customer Support

5/10/2016 Billing/Collection Issues
5/10/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On April 23, I purchased 2 tickets for the April 28th show **** ******** in Charleston. The tickets were not immediately available, but I was told in an e-mail from Groupon that they would be there the day before the show. I bought them for my daughter (I live in PA). The day before they still weren't in my account. I sent several e-mails and made several calls. I did not receive any help from any of the employees in those 2 days. I asked for my money back, with no reply. Finally, at 4 pm the day of the show they sent my tickets to my account. At this point I couldn't get them to my daughter to print out. They did not honor their commitment and I would like a refund of my $50.

Desired Settlement: I would like a refund of the $50 spent on the tickets we were not given as promised.

Business Response: Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

**** *
Manager
Groupon Customer Support

5/10/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On April 21st I placed an order through the Groupon app in which it states that the product would be shipped in 2 business days from the date of purchase. Today is April 28th and the tracking information that I have been provided with shows that a label was created on April 21st but has yet to be shipped. I called Groupon customer care on April 26 in reference to the information that I received only to have the representative try to give me different information saying that it would be delivered within 7 business days, which I kept telling him that it clearly states that it would be shipped in 2 business days he then told me I needed to wait until Wednesday which would have been April 27th. I also asked that representative if I could be transferred to a supervisor he continued to try and talk over me repeatedly and kept telling what a supervisor was going to tell me in which I'm not sure how he could tell me that when he isn't a supervisor. Finally he began the transfer and the line was disconnected. I called again today (4/28) because I still have no updated information only for this person to tell me sometime next week. I asked how I go about getting my money back and I was told I would have to wait 7 more business days before I could even attempt to do that. I have had enough of this crap with Groupon!

Desired Settlement: I want my order or give me my money!

Business Response:

Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: After you purchase a Groupon Goods item, we communicate with our fulfillment network to process your order. To bring you great deals on thousands of products, it's normal for this processing to take several days.

However, it seems were are at the very end of that estimated delivery window of 7 business days and still don't have a tracking update.

Normally, in this situation we'd have our Groupon Goods Resolution Team reach out to the vendor to get a more proper update- but I understand your frustration. I've gone ahead and issued a full refund back to your original form of payment.

Please allow up to 10 business days for this refund to reflect on your statement.

I truly apologize for the trouble you've experienced with this purchase, and the fact that you had to call us twice to get it resolved. It absolutely should have been shipped and delivered on time.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Regards,

***** **
Manager
Groupon Customer Support

5/10/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Hello, I bought the incorrect concert ticket for an event in Atlanta, GA on Thursday 4/14. I live in ************* and meant to by the ticket for the concert in *********, MA a week later. I realized my mistake the very next day, ordered the correct ticket and contacted Groupon to return the incorrect ticket and receive a refund for the $20 I had spent. I've now spent $20 twice since I bought both tickets through Groupon. I was told by customer service that I am only able to get a refund the day of my purchase, but I contacted them within 1 day of the purchase. I was also told that I could also gift my ticket to someone but as I told the representative who answered my email I do not know anyone in Atlanta and will not accept this as a solution again.

Desired Settlement: All I would like is a refund for the $20 that I had spent on the incorrect ticket. I think that this is very fair since I contacted you within 1 day of my purchase.

Business Response: Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: Refund for the concert ticket.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

5/9/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Despite sending repeated unsubscribe requests and repeatedly calling Groupon's Customer Service, they keep on sending me up to four emails per day. The emails come from Groupon clones such as Groupon, Groupon Getaways, Groupon Goods and Groupon Halifax. I have tried to set up a dummy address to divert the emails but they still send them to my old address. Unfortunately, Windows 10 does not allow easy blocking of senders and our internet provider's security does not seem to be blocking the emails either. I now cannot erase my credit card information from the site.

Desired Settlement: I want all Groupon and Groupon clone sender to stop sending email to me immediately. I want them to erase my credit card information and close my Groupon account

Business Response:

Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from********************

Regarding your complaint: I've double checked your ************************* email address and I can confirm that it is no longer subscribed to receive any emails from Groupon.com, so I'd like to look into this further for you. Would you mind forwarding me some of the emails you've been receiving from us, and can you confirm which email address is receiving these emails?

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** **
Manager
Groupon Customer Support

Business Response:

Hello ******

Thank you for reaching out to us through the Better Business Bureau.

I responded to you a moment ago via email from ********************

Regarding your complaint: Can you please let me know if you are still receiving emails from us?

Regards,

******

Manager

Groupon Customer Support”


Consumer Response:


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Long live the BBB!


Sincerely,

***** *******

5/5/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I am writing about a customer service issue with Groupon. Near my house location that I have saved on my Groupon profile, there is a business called ***** ****** **** *** ****** ******, located in *********** *** It appears on my searches of things in the area. This business has been permanently closed since last fall, and will not reopen. I've contacted Groupon about this business that they are actively selling Groupon certificates to in the past, about removing this business from their records, but Groupon has refused to do so. It has also not contacted me back. It's extremely misleading and unethical to sell Groupons to a Golf and Sports Center which is permanently closed -- plus, I would think that Groupon would no longer want outdated in its search criteria, wouldn't it? I even included a letter from our local Chamber of Commerce in my initial communication with Groupon, which stated the business has closed permanently, yet Groupon has still not contacted me back.

Desired Settlement: I want Groupon to value me as a customer that strives to provide an accuracy correction that I've found, and permanently remove this closed business from its search criteria: https://www.groupon.com/biz/florissant-mo/north-county-golf-sports-center

Business Response: --------------------- Complaint Case Details: ----------------------

Deadline: Due by 8 PM CST on 5/4/2016.
Customer's email address: ******************
The ticket that lead to the BBB case: ********
The customer's orders page: NA
The link to the BBB thread: ************************************************************************************ ******* ** ** *** **************** ********

----------------------------- DRAFT -----------------------------

Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I responded to you a moment ago via email from ********************
Regarding your complaint: I've contacted our appropriate department to research this further. 

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

************* **
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

***** ******

5/5/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: My credit card was billed 4-1-16 for $22.50. This was for a **** club membership which I canceled. It seems one has to go to **** in person. I am over 50 miles to the closest **** and have no use for this "membership". I canceled it right away. Under the law a consumer has 72 hours to void a contract. I did so that same day. Such "membership" was never activated. In the instructions it says to appear on person at a **** club in order to activate this membership. So the membership was never used, it was never activated.

Desired Settlement: I insist that my $22.50 be returned.

Business Response: Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: Sorry for any confusion this has caused. It looks like you inadvertently created a duplicate account using an email address with a typo in it, specifically ********************* You purchased this Groupon using this account, which is why you never received an email confirming your purchase and why it is not viewable in your correct account.

If you'd like, I can merge this account into your current account so all your Groupons will be in one place. For security reasons, please just confirm your billing address and I'll take care of this for you.

Additionally, to address the underlying issue at hand, sorry again for any trouble! Your refund processed successfully on 4/29/16 to the card ending in ****. It should appear on your statement as a refund from Groupon, Inc.

Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.

Unfortunately, we're unable to expedite this process.  If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

**** **
Manager
Groupon Customer Support

Consumer Response:


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

(assuming the refund shows up as they say it will)

Sincerely,

***** **********

5/5/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Attempted to purchase a product with a coupon code I received via email. While trying to see how much it would be with taxes and shipping, I was trying to see where to enter the code, I assumed after entering my info, it would take me to another screen but it actually processed the order. I waited for the email confirmation to come so I could see who to call to cancel, but it never came, after a couple of hours, I found a number and called. The rep told me because it was purchased from one of their stores, I would need to call them directly and that info would be in the email that I should have gotten. I waited another couple of hours and called another number that was listed on the transaction with my bank. When I got that rep, I had to repeat how to spell my email address like 6 times, then she still had the nerve to ask me what I wanted her to do after I had already told her what I needed. Then she tells me, she can't process anything that's another number and gives me that number. I call them and tell her my issue, that I am trying to cancel an order that wasn't meant to be placed, she says that she is putting me on hold but may not come back with a resolution. She comes back and says it needs to be escalated to another team but my money will be refunded within 72 hours. Now 24 hours have passed and I haven't saying nothing. I don't understand why it would take 72 hours to correct this, if it took all but 1 min to debit my account. The fact that I was passed to so many agents was so unprofessional, that was my 1st time attempting to purchase something from them and this will be my last!

Business Response: Hello *********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com as well. If you have any additional questions, please reply to me there.

We apologize for the frustration stemming from your LG HBS-750 Tone+ Pro Stereo Bluetooth Headset order on 4/19. As you are now aware this was a Groupon Stores purchase. As of right now, we have limitations on what we can actually process with Groupon Stores purchases. All refunds and returns are facilitated by the individual merchants themselves.

Here's how you contact the merchant directly: 
• When you purchased this item, you received a "Thank you for your purchase" email 
• Log into your email account and pull up this email—make sure you're looking at the email account tied to your Groupon account. Please check your "Junk" or "Spam" folder should this email not be in your Inbox.
• Click "View Order Details"—this takes you to the item's order page 
• From there, click the Contact Merchant button

If you've already taken the those steps and the merchant hasn't responded within 48 hours, please let us know! We'll be happy to reach out to the merchant on your behalf. We'll need your ticket number, which you can find using the above steps. The ticket number is located under the Tickets tab on the order page for your item.

With that being said, I do have some information regarding your issue and your order. Unfortunately, because it has been more than 2 hours since you made your purchase, your order has already been processed and your item has either shipped or will be in transit shortly. At this point, the third party merchant shipping your order is unable to cancel or make any changes to the shipment.

It also appears that this item is marked as "final sale." Unfortunately, any items marked "final sale," and items that have been worn are nonrefundable and may not be returned. You can find this information in our Return Policy at http://gr.pn/1XEi4uF, and in the Fine Print on the purchase page for this Groupon at http://groupon.com/deals/gs-lg-hbs-750-tone-pro-stereo-bluetooth-headset-1.

Of course, if your item was damaged prior to delivery, please reach out to the third-party merchant who originally sold this item as they are responsible for the fulfillment, delivery, and quality of your order.

I am so sorry for the inconvenience and any frustration this has caused.  Thank you for your understanding. If you have any additional questions or concerns, please feel free to reach out to the merchant directly via your purchase confirmation email.

Regards, 

******* *
Manager
Groupon Customer Support

Consumer Response:


Complaint: ********

I am rejecting this response because:

This does not help me at all.  My money was debited from my account within all but 1 min but I'm having to go through all of this.  I never received a thank you for your purchase email that said anything and no one can't seem to find out why I've never received it.   That is why I do not have ANY contact information to contact anyone!  So basically my money is taken but no product is available? So, no I do not accept this response.

Sincerely,

******** *****

Business Response:

Hi *********

Thanks for your patience!

We've been in touch with our contact at the business and gave them your information. They should be reaching out to you within 3 business days.

If you don't hear from anyone at the business in the next few days, please let me know.

Regards,

***** *
CS Manager
Groupon Customer Support

5/5/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased 2 separate sets of 2 concert tickets on same day at different times (4 tickets total) and was charged for 6 tickets. I received an email stating that one of the transactions had failed, and that Groupon would be attempting to pull again in 24 hours. All 3 transactions were successful in pulling funds from my bank account all on the same day. I made repeated calls to the customer service call center requesting a refund for the third transaction that I had not made with no resolve. I was asked to provide the proof that the money was actually taken since they were not able to locate it. I provided the proof and still did not get resolve. I reached out to online support and was requested yet again to provide the proof, which I did and was advised I would receive a response within 72 hours. I did not receive the response until 2 days after the 72 hours was over stating that because I used a smart phone to purchase the tickets it was my error and they would not refund the money since it was well past the one day after purchase rule they held even though I had contacted them every couple days since the purchase for the last 2 weeks. I was repeatedly advised to have the bank return the money since it did not go through on their end. I advised it was a $20 fee to stop payment at my bank and the money requested refund was $30 so I would only get $10 back which was not fair since it was not my error but theirs. They still refuse to refund plus are now saying to give away one of the sets of tickets away as a gift and still state that I need to have the bank return the money. This is not acceptable especially since I have made numerous attempts and provided the necessary proof requested verifying the funds pulled and was due to their error. I have been very clear that I wanted to keep the 4 tickets and get back the overcharged amount of $30 to my bank but they seem to have a difficult time understanding the request.

Desired Settlement: I am requesting the refund of $30 be placed back on my account that the company charged me for. I would ask for something for all my hassle as well but I have advised them repeatedly that after all my concert tickets have been used I will be closing my account since this is not the first issue I've had with the company in recent past and that this is apparently becoming the norm with the amount of calls I've had to make to resolve past and current issues. This is unacceptable business practices.

Business Response: Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: Refund of $30

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

5/5/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered two FitBits as gifts for my parents. Imagine my embarrassment when my parents inform me that they received empty bands with no trackers. They are "unable" to send me a "replacement." So basically, they sold me an item they don't actually have and tried to get away with sending me a worthless product. Now, I'm expected to spend my time speaking with customer service, mailing the item back, and then finding a new gift that will be very belated. Also, they are STILL selling the items on their website, yet claim to have no replacements available. But hey, they said I can mail my worthless bands back, get the refund, use the refund to repurchase the item, and reorder it - probably to receive two more empty bands. Customer service is an absolutely joke, and could not explain the unethical behavior of their company or why I can repurchase the item, but not receive the correct item I already ordered. Buy hey guys, they offered me a $5.00 coupon. Oh boy! First and DEFINITELY last purchase. Do not order from Groupon, the hassle is not worth the potential savings.

Desired Settlement: Send me the ACTUAL item I ordered, without making me mail the item back, wait for the refund (which I've heard can take an eon) and then repurchase the item. The resolutions you offered me are a joke and your customer service agents lie through their clumsy typo-filled lines. I was told that you didn't even have replacements to send, yet you are still selling the item. So, either you are lying to me or you are continuing advertise an item you don't actually have.

Business Response:

Hello ***

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: It looks like the issue was resolved in Ticket********* and we were able refund the cost of your purchase as well as issue some additional Groupon credit to your Groupon account. We also assisted in repurchasing the items you had originally ordered. I apologize for any trouble this has caused.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** **
Manager
Groupon Customer Support

5/4/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a 3 tier glass shelf for $44.99 that holds tv peripheral components. Upon receipt of the items, I was surprised to find that a couple of plastic pieces used to assemble the unit (and hold/hide wires) were broken. I immediately notified Groupon. They provided a return shipping label and stated they would provide a refund. I just received an email stating that a refund of $19.11 was posted to my account. When I purchased this item, I expected to receive a new, unused, undamaged item. Not only was the item damaged, it was clearly used as it was not packaged in the manufacturers original box, but it was very poorly packed in a huge box with minimal packing material. The plastic tangs that were broken, clearly broke during shipping because they were inside the box sliding around at the bottom of the box. I must say that I am surprised the glass pieces weren't also broken considering the poor attempt at providing adequate packing material.

Desired Settlement: I feel that it is only right, and fair, that I be refunded the balance of $28.69 (tax included). When I purchase anything on line, I expect that I am receiving a new item in perfect condition (unless otherwise stated). Insofar as I understood the description of the item, it was new and undamaged. I did not receive such an item. I truly hope that Groupon will show concern for customer satisfaction and do the right thing. Otherwise, this will effectively end any future purchases with Groupon that I might have have engaged in. I took a chance and veered away from sites like Amazon that have always done right by me, in order to give Groupon a try. Thus far, I'm sorely disappointed in their customer service practices. I took photos of the damaged item if they are deemed necessary in resolving this claim. Thank you for your time.

Business Response:

Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint I see that there was some confusion as you had multiple orders for GForce Adjustable Wall-Mounted Shelves for AV and Media Components.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******
Manager
Groupon Customer Support

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have provided the information requested (via an email sent by customer support to my email inbox directly).  I will wait to hear back from Groupon regarding the adjustment to my account for the balance due.

Sincerely,

******* *********

5/4/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I paid for 2 phone cases on the groupon website. I got an email a few days later saying the packages have been delivered. They were not delivered and after calling groupon they told me to call DHL, the delivery company they use. After calling DHL they said they can mark a package delivered if it goes to the local post office and told me to contact groupon again if I hadn't recieved it in a couple of days. I didn't recieve it and I checked the local post office. Called groupon again and they told me again to contact DHL and again DHL was no help and told me to contact groupon again.... So I contacted groupon through email and told them I want a refund. Instead of a refund they gave me a credit for slightly over half of what I paid. So I didn't even get the full ammount paid back in credit. It's been well over a week of me trying to get my money back and I keep getting the run around and they have yet to refund my money. I'm pretty sure what they are doing is illegal as I paid for a service and product and haven't gotten either. So at this point I just want my money back and I want people to know that groupon aparaently has the power to do what ever they want.

Desired Settlement: I want a full refund and honestly the ammount of time I have had to put into this I would want a credit for the exact same ammount as well. I've spent hours of my time trying to resolve this issue and have gotten nowhere and the least they can do as a business is a fI'll refund, but if they want to make things peachy then they need to give a full refund and a credit for my time spent fixing a problem they created.

Business Response:

Hi *****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. It looks like this issue has been already resolved.

****** *
Manager
Groupon Customer Support

Consumer Response:


Complaint: ********

I am rejecting this response because:

The employees are poorly trained at best. They are unable to handle a simple problem that has cost me a lot of time to get resolved. The staff did not resolve the issues in a proper and timely manner. In addition I had an unused groupon that had expired but still retained it's cash value which I never got back. So even after the first issue for fixed they created another issue. So now I'm out money either way. I had to complain non stop and very rudely to get my money  back and to have my account removed. Then 2 days after its removed a manager contacts me with a ** message. So no I do not accept the response. 

Sincerely,

******* *******

Business Response:

Hi *****

Due to the abusive content and tone of your recent contact with our employees, we've been forced to delete your account and unsubscribe you from our daily e-mails—effective immediately. We always try to be as understanding as we can with our customers, but we cannot tolerate this type of behaviour, especially toward our employees.

Regarding your orders for Aduro BookCase Folio and Wallet for iPhone or Samsung Galaxy, we've already issued you a full refund and removed these Groupons from youraccount. Please allow up to 10 business days for this to be reflected on your statement.

Regards,

**** *******
Manager
Groupon Customer Support

5/3/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have been a loyal Groupon customer for 5 years. A few months ago Groupon claims that I filed a dispute with Capital One regarding a purchase. I never filed any dispute and was unaware of it until Capital One contacted me and I verified transaction as valid. For months now every time I try to make a purchase on Groupon computer thanks me and states I can see my purchase under my Groupon so, yet I receive an email stating sorry there was "problem" with Groupon purchase. I have reached out to Groupon support by phone and email but no one seems to know how to fix this issue. I shouldn't have to go through so much to give Groupon my business. Therefore I am asking Groupon to fix this issue once and for all or please cancel my email account and allow me to establish new account to conduct business as usual. I am getting tired of still giving them my money by asking others to purchase items on my behalf with their Groupon accounts...

Desired Settlement: I want to be able to conduct business as usual on Groupon and at least $100 in Groupon bucks for all the inconvenience caused

Business Response:

Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from********************

Regarding your complaint: We asked for some information, never heard from you, can you provide it now, please? If so, please respond to the email I just sent you today. For your reference, the internal ticket # is *********

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******** *
Manager
Groupon Customer Support

Business Response:

Hey ******

I'm sorry for any frustration that's occurred here.

As Amarnath mentioned before, in internal ticket #********* we're not able to assist you further until you provide the details of your method of payment and billing address.

Please reply to the last message you received from ******** and he can continue to work with you on this issue.

If you have any additional concerns, please reply to that ticket for further assistance.

Regards,

****** **

Manager

Groupon Customer Support

 

Consumer Response:

 
Complaint: ********

I am rejecting this response because: it is same response they give me every time instead of fixing issue preventing purchases from going through regardless of payment method used. I  sent several emails, called and this issue has yet to be resolved


Sincerely,

***** *****

5/3/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a Groupon for The ******* ******* ** ******* ** on January 17, 2016 that was good until April 16, 2016. It was good for two Groupons, each good for $15 towards a burger purchase. I used one of the Groupons on January 17, 2016, but fractured my leg shortly after so I was unable to use the second. On April 16, 2016 I logged on to Groupon to print out the second certificate to give to a family member so they could pick up the burger for me before it expired, but it was marked "redeemed" despite the fact that I never used it. I contacted Groupon immediately, but I didn't receive a response until the next day. They marked the Groupon as "unredeemed" after it had expired. When I contacted them, they told me there was nothing they could do since the Groupon was expired now, but that I could still use the Groupon for $8 off (the purchase price). Every time I try to contact them, they can't seem to comprehend the situation.

Desired Settlement: I would either like them to refund the Groupon or extend its expiration date.

Business Response: Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint: I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******* **
Manager
Groupon Customer Support

5/3/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a Groupon on March 30, 2016 for $580.00 for the ******** school of Cary. I took my son there for a half day and saw that it was dirty. We were not able to bring our own food and my son came home extremely hungry and thirsty. The director also was requesting $150 for a deposit that is Not stated in the Groupon. I immediately called groupon on April 1 which is that same day we attended the school and told them how dissatisfied I was and that I wanted a refund. We never signed any paperwork with the school, did not give a deposit, and was there for a half day. Groupon said they would work on my refund for me. They are supposed to give s full refund within the first 3 days of purchase. I never heard anything back except some emails over the last month stating that they were working on my refund. Finally, a month later they tell me that they are not refunding me and only issuing me a credit?? This is unacceptable and fraudulent! I did not use the groupon and called them the very same day to inform them of my dissatisfaction. I am demanding s full refund to my checking account.

Desired Settlement: A full refund

Business Response:

“Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I responded to you a moment ago via email from ******************* ***********

Regarding your complaint:I have issued a full cash refund 

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******

Manager

Groupon Customer Support”


5/3/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Groupon deactivate my account when I have unused groupon voucher (cost $25) and groupon bucks ($5.77), contacted csutomer service and was told three time they are escalating the issue and higher level team will resolve it within 24-48 hours. Over 3 weeks period, I did not receive calls, emails and Groupon made no progress to restore my account. They try me rob me my voucher and money left in the account.

Desired Settlement: Refund of the voucher purchase price and money left in my account

Business Response: Hello *********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint: while we would not be able to reactivate your account due to the fact it was deactivated because of a violation of Terms of Service, I would be more than happy to email to you any unused vouchers within your account so that you are able to use anything you have purchased. Please let me know the name of the businesses for which you have purchased Groupons and not yet been able to use the vouchers. 

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

**** **
Manager
Groupon Customer Support

5/3/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have been using groupon for about an year and every time I buy promotion, I get reminders when my promotion is about to expire. But this time, I didn't receive any reminder and I happened to see that the offer I bought is expired. After calling customer care they simply deny the refund without even understanding that they never sent reminder to customer also as a matter of fact I was a long term customer.

Desired Settlement: Groupon should refund my order as it's unused and there was no reminder from groupon side.

Business Response:

Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint: I'm sorry to hear that you were unable to use your Groupon before the expiration date. 

We do our best to send out courtesy reminders when your Groupon's expiration date is coming up, but we also include this date in several other locations. This way you know exactly how long you have to redeem your Groupon from the moment you first see offer, and you can access this information at any time if you forget. For the future, we list this for you on your Groupon itself, as well as the deal page where you purchased it. You can also view the expiration dates of all your available Groupons from your "My Groupons" page in your account. Our reminder emails are intended as a courtesy and there are many factors that could affect whether they reach you in time to use your Groupon's full value. We don't recommend that you rely solely on that email notification.

I can certainly understand that it's disappointing to miss out on the full value of a deal, and I'm really sorry about the situation. Because of the frustration you've experienced, I'm able to go ahead and make a one-time exception in this case. I've just canceled this order and issued a refund of $9 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

**** *
Manager
Groupon Customer Support

5/2/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Groupon closes my active account on Friday April 22nd with out notice. The account contained multiple unused purchased for future events (event tickets), I contacted Groupon as instructed by there website . They responded by email requesting more information, I responded in kind. They promised quick follow-up. Upon no follow-up I called Group late Friday/Early Sat morning and spoke to a CS rep I was told some one would get back to me soon. Upon no email or phone call I called again late Saturday afternoon. The first call went to there call center in the Phillipense where I was on hold for 15 minutes while they research the issue then they cut me off. I call the CS for the 3rd time this time getting someone in America, she said she saw my acct and that it had been deactivated but My Groupons were safe and would be forwarded to me by Wednesday 4-27. She told me that groupon fixes these issues only Monday - Friday as the department that fixes these issues is closed on the weekend so it could take as long as Wed to be fixed but they would definitely contact me by Wednesday. Upon no contact on Wednesday afternoon I called customer service again and got a nice CS rep who could find nothing on my case despite giving her the case numbers and again all request information. She brought in a supervisor who told me when could do noting that the department that could fix this would contact me. He refused to give me his full name and an ETA on resolution. He gave me a new case number and said he could see my groupons.. This Afternoon I received an email from Groupon stating they closed my account due to security reasons and asking me to stop using there site. They did not included my paid for purchases!. They did not include a full name from who made this decision and just said *********** , accounts specialist. No phone number . They don't have to worry about me using there service again but they need to provide the services I purchased . Worst CS experience ever.

Desired Settlement: I want my purchased tickets and events I am not asking for anything free or punitive I just want what I purchased .

Business Response:

Hello *****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: It looks like ***** was able to send you all of your unused Groupons on Friday. Please let me know if you require any further assistance.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

****** *
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

******* *******

5/2/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a Groupon for a year of unlimited laser treatments last summer. The company guaranteed results within only 6-8 treatments for my skin & hair type, which would be available in excess with the Groupon for unlimited treatments over the course of the year. Because each treatment must be spaced out to six weeks apart, it was difficult to know early on whether the treatments would be effective. After the first few treatments, I called in with concerns that I hadn't seen any progress. After speaking with the clinic performing the service, I was reassured and told that it would take time and that the results would be visible after more treatments. I followed each of the instructions and after completing a full 6 treatments I am right where I started. Still no results. I later discovered that the company did not have the right laser for my skin type, nor did they hsve professionals performing the services. When I contacted Groupon to explain my dilemma, now feeling scammed out of about $500 spent with them, my concerns were met with disregard. The rep implied that by following their initial instructions and suggested timeline for results that I was lying. He then said I should have called in after the first treatment which makes no sense as no results would have been visible. He in no way tried to show any understanding, empathy or concern for my experience with this Groupon purchase and left me feeling scammed on both ends, by the company performing the service and for trusting Groupon for a safe and protected buy.

Desired Settlement: At the minimum, he could have expressed empathy for my experience, having been a Groupon customer for 5 years, and offered something to compensate for the money and time I lost on this scam of a purchase. The groupon should also mention that the company does not have the equipment to effectively treat darker skin tones so that the advertised/promised results are met with reasonable expectation.

Business Response: Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

Consumer Response:
Complaint: ********

I am rejecting this response because: she cited a refund was available if the company displayed customer disservice as if they had not. The fact is, they did, as I articulated several times during the recorded call to the Groupon rep. 1) they misrepresented the results I would get from having these treatments. Not only do they not have the correct laser for my skin type, but as a result, they must use extremely low settings which essentially defeats the purpose of my getting the treatments to begin with. 2) They provided misinformation by quoting only 6-8 sessions were necessary when I first purchased, but again, because of the laser vs. my skin type, that quote has doubled and tripled since my first time asking. I should have been made aware. 3) They claim that professionals are performing the treatments but I've had several girls tell me that they had just started for the first time weeks to a month prior of my treatment. I have been complaining to the actual company for months, trying to give them an opportunity to resolve and have only been met with excuse after excuse. First I was told it was because of the appointment intervals, but each appt was specifically designated by one of their representatives. The records were mismanaged at one point and they had the wrong date down and could not even confirm a few of my previous appointments, claiming (even arguing) that I came in one particular day (3 weeks from the appt. prior) when in fact, I was on the other side of the country. This entire experience, even with Groupon just further adds to the negative customer experience. 

Sincerely,

******* *******

Business Response:

Hey ********

I reviewed all of the internal correspondence regarding this deal.

As you've heard from various reps and supervisors in our department, we're unable to provide a refund for this deal due to the amount of time it's been since you purchased this deal on 6/30/2015.

With everything you've mentioned, we're certainly sorry that things didn't go perfectly. If we're made aware sooner, we have more options at our disposal.

However, because of the timeline related to this issue and the numerous exceptions we've made to our general refund policy for you in the past, I'm not able to provide your desired resolution.

I'm sorry for any frustration that this may cause. For your records, the internal ticket number associated with this issue is **********

Regards,

****** **

Manager

Groupon Customer Support

5/1/2016 Problems with Product/Service
5/1/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I received an email on March 17 saying I had made a purchase on the groupon site. I had not in fact made any purchase and was certain that no one made this on my behalf, so I went on the site within the 24 hour cancellation period and attempted to cancel the transaction. Despite following 'help' instructions, I kept being re-directed to 'view the voucher' which would prevent the refund option. I emailed to let them know I thought my information had been compromised on their site, and that I would like them to cancel the transaction. I received a prompt reply confirming I hadn't purchased this, replied once more, and my file was sent to another service agent. They did not cancel the transaction. I now have had over 5 emails back and forth and the full amount of the purchase has not yet been refunded to me. There have been apologies for delayed responses in each email. I have clearly stated to them that I would like all of the money they owe me refunded and my credit card information erased from their site before I will be satisfied. This is an unacceptable amount of work on my part for a refund request that was made within 24hours.

Desired Settlement: The company still owes me $1.88 CDN. I do not want credit for the site, I do not want any more apologies. I want my money and confirmation that my credit card information is erased from their site. I would also like to know that they have taken my concerns regarding a possible fraudulent transaction and looked into it.

Business Response: Hello *********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: I apologize for any frustration, and for all the back and forth. I just issued $2 refund back to the credit card that was used for this purchase instead. Please allow up to 10 business days for this to be reflected on your statement.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* **
Manager
Groupon Customer Support

5/1/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Purchased a coupon,can not use it.Called groupon said there was no refund.Very rude customer support and refuse to refund.

Desired Settlement: Provide my money back

Business Response:

Hello *****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

**** *
Manager
Groupon Customer Support

4/30/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Groupon received payment for purchases made on my account, then two days later found out that Groupon cancelled my account. Not the first time this happens, already had an account cancelled by them. I had to create a new one. Now on 4/1/2016 made a purchase received a successful confirmation of purchase - Congratulating me for the purchase. To find out the next day they cancelled the transaction. Called the customer service, after not being able to access my account - receiving a message that my new account did not exist and to create a new one. Talking to Ana , received information that I had my account cancelled. Ana gave me case # ********. Was promised access to my account in Gmail after 37 hours. It is 60 hours later and still I do not have access or use my account. Do not understand, they took the money and now I am treated this way? The customer representatives states that someone will call in 3 days. Vague promises that are not met and have not heard from Groupon nor customer service personnel in chicago, il. Same thing is being done to other users. I want this corrected. While composing this claim I waited on a call for an hour and a half when the automated wait time was 3 minutes...

Desired Settlement: Account activation.

Business Response:

Hi *****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

Consumer Response:


Complaint: ********

I am rejecting this response because:

I do not accept Groupon decision or response. Also do not care of their business or providing business to them. It took a BBB claim for Groupon to provide my groupons. And of course they did not provided my refund ad I requested, wonder why? I guess they care more on receiving money.

Again I don't agree with their response and don't care. My life do not depends on their coupons.


Sincerely,

**** *******

Business Response:

Hi *****

I have also responded to you with a direct message from our Customer Support system earlier today.

For the safety and security of Groupon, we often review accounts for potential risks. Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account. This decision cannot be appealed.


****** *

Manager

Groupon Customer Support


4/30/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Over the past 2 weeks, I have requested several times to be unsubscribed from Groupon's email list. As of today I am still receiving daily emails.

Business Response: Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint about your email subscriptions, I am very sorry for the inconvenience.  I have unsubscribed the email address g_carmina@yahoo.com from all Groupon emails.  

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

4/30/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered an item Sunday 4/17/2016. The item was shown as in stock. My account was immediately billed. The tracking page showed the item ordered but not processed. After locating a phone number hidden within the web site today, I eventually was able to get through to customer service and was told "they were waiting for inventory." I feel this is very unethical behavior as every other web site I buy from will not bill unless the item is in stock and the order is processed. Groupon makes it very difficult to get through to customer service. They are quick to bill even when they don't have what they advertise.

Desired Settlement: Groupon needs to refund my money.

Business Response:

Hello *****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from********************

Regarding your complaint about your Groupon Goods purchase that has yet to arrive. This item has a 7 day shipping window, and we haven't reached that time frame yet.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** *
Manager
Groupon Customer Support

4/29/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I bought a Groupon for 6 ******** ******** ****** tickets at the DCU Center in ********** **. They were advertised as seats in the 100 section or the first four rows of the 200 section for $15.00 each. Two days later I got an email saying: IMPORTANT NOTICE Hi ******, Thank you for purchasing the Groupon for ******** ****. and ****** * ****** Presents LEGENDS. We’re sorry for the trouble, but the seats you purchased are not available. To make up for the inconvenience, the venue has provided seats of the same value in the 200-level. Your G-Pass will be ready to print 48 hours after the deal ends. Print the G-Pass and use it to enter the venue directly; you won’t need to redeem at will call. Due to security restrictions, G-Passes cannot be redeemed through the Groupon mobile app. Thank you for your understanding. Regards, Groupon Customer Support This is the order confirmation I received: Order Details Description Est. Delivery Quantity Price 04/22/16 at 7 p.m., 100 Level or 200 Level (Rows 1-4): One G-Pass Ticket 6 $90.00 Subtotal: $90.00 Total: $90.00 I sent in a complaint and they told me that they would not refund the money, the only thing I could do was give them away to someone else if I wanted to and they would change the name on them. I didn't want a refund, I only wanted seats in the section I purchased. I later saw on their website that they were selling tickets in the 100 section for $31 and in the 200 section for $15, so I know it wasn't true that they didn't have any seats in the section I purchased. I think they should have honored the price that I purchased at. We couldn't even see where the seats were until the day before the performance. As it turned out our seats were in the very last row of the 200 section, the 19th row, which is the highest row in the venue. We were so high that we were way above the trapeze artists and couldn't see much because of the structural support on the ceiling.

Desired Settlement: I want my money back.

Business Response: Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint: I've issued a full refund for the order. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

************* **
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

****** ****

4/29/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a groupon for an LG TONE REFURBISHED HEADSET on April 5th from www.groupon.com. At checkout, I used my spouses card. On april 5th, they ran it through for $0.00. On april 7th, they ran it for $25.68 ( or something close to that). Yesterday, my spouse got a call from his bank. They had froze his card due to a transaction that had been flagged. An employee of this disgusting company stole my husbands card/bank information and went into a cigar shop ten miles from the groupon headquarters and made a purchase of $150.00. The owner of the store said that people have been stealing information and getting it onto cards with a name that matches their id and she said this man had tried another card prior to my husbands but it did not go through. She said after the purchase of $150 went through, he came back and said let me get two more (boxes of cigars) and the woman did not do it because she felt as if something was wrong and the male was suspicious acting. Now I find this downright DISGUSTING. We have the store and bank filling the forms for charges to be pressed and I am completely shocked. How could a company allow this to happen and how many others has this happened to but they just havent noticed the charges or it hasnt been flagged by their own banks? I tried calling groupon but you get someone in the phillipines or over seas. They insist on email for contact and I am livid. Now we are awaiting notification of what will happen next and i still cannot get someone on the phone at groupon. This is $150 mistake on YOUR PART groupon and I WILL leave reviews everywhere because you do not deserve business! My husband and ALL OF OUR FUNDS/MONEY is FROZE and our card is cancelled and we are waiting to get a new one and have to do without and suffer in the meantime all because GROUPON has thieves for employees! This is absolutely unacceptable and I am desperately seeking a way to speak with someone at a corporate office from this COMPANY.

Desired Settlement: The man that done this is on camera and I feel it is necessary to resolve this situation by a phone call to my husband and I, so we can move forward and find out who from your company stole our information and used it for personal gain and fraud. I am disgusted by the fact that you cannot speak to someone in AMERICA when an issue such as this happens and am disgusted that you would allow someone that is capable of this to work for your company. I am requesting contact from HEADQUARTERS and want to speak with someone high up that can RESOLVE this issue to the fullest. Charges are being pursued, but I do need to find out about my order and the money that was fraudulently charged. We want to know who handled our CC information and who had access to that and want to make sure this guy does NOT do this to anyone else because it is wrong, and uncalled for. PLEASE phone me at the number provided.

Business Response: Hello *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

********* **
Manager
Groupon Customer Support

Consumer Response:
Complaint: ********

I am rejecting this response because: I need a phone call to get things moving with the money that has been fraudulently taken/charged from my bank account. I have requested a telephone call several times from corporate. ************

Sincerely,

****** *********

Business Response:

Hey *******

I just reviewed this complaint and the internal ticket (********** where ********* replied to you on April 12th.

As she mentioned, the $25.65 charge is the only one we have on file for you.

The only charges we could review and affect would be ones that were made on our site or app and employees only have access to the last four digits of a credit card in the system.

If you have outstanding concerns regarding charges on your card from other merchants, I would recommend reaching out to them or to your bank to discuss charges and options.

I'm sorry for the circumstance and I'm calling you in a few minutes to follow up via phone per your request.

Regards,

****** **

Manager

Groupon Customer Support

4/29/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: i have been trying order stuff and it keeps telling me to call customer support I call to fix it n they don't fix it ive been calling for three monthes to resolve the issue but they keep telling me theyre have it fixed but don't ive tried to resolve it atleast ten times and all they trying to do is keep my money one their people ordered something to so me it worked n it was something I didn't even want they wont let me return it n they still haven't fixed the problem n I ask them to p,lace a order for me to solve both problems and they wont I just want my money back

Desired Settlement: I want my money back the 150.00 they took

Business Response: Hello *****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint about purchasing troubles on your account, we were able to get that resolved with our Account Specialists on 4/11. **** **, the supervisor you worked with on 4/10 followed up in an email but just to make sure you got that, I'm going to resend it as well.

There was no charge on this account so there is nothing to be refunded.  Sorry for the confusion.  It's possible you are seeing attempted charges but I can confirm that nothing went through or was charged from this account.  You can view your account by logging and going to the "My Groupons" section.  If there were orders made successfully, they would be available there.

At this time you should be able to access your account and make purchases with no further issue. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

Consumer Response:
Complaint: ******** *//   the reason im rejecting this is because its not fixed and still isnt tried three times and still isnt working this same thing has been going on for three months they tell me its fixed and its not so i have to start this whole process over again n they do nothing . they had no problem excepting my money from H.R.Block 2/9/16 and hasnt let me purchase anything since then im so tired of all the games
I am rejecting this response because:

Sincerely,

**** ******

Business Response:

Hey *****

I looked over your complaint and your recent work with ******* *** *****

As **** mentioned on April 11:

"Please note that it appears the original issue stems from a credit card not in your name being the only card on your account. Going forward, please note that for security purposes you may only have your credit cards that are listed under your name placed on your Groupon account."

At this time, there are no cards saved on your account. Please save a card to your account first and confirm that it's properly stored on file, then attempt to complete a purchase.

If you attempt to submit a card during checkout, it may not save properly.

If you still have trouble, please reply to ****** thread and he can assist you further. That internal ticket number is **********

Regards,

****** **

Manager

Groupon Customer Support

4/29/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have filed three complains with Groupon regarding my problem. I purchased a promotion from Groupon for the making of business cards through a company known as ******. I read through the fine print and made sure that the promotion was what I was looking for. When I attempted to use my promo code that was provided through Groupon, it wouldn't work. It actually wouldn't work on any purchase that I tried to make on ******. I filed three complains on Groupon using their contact us suggestion, explicitly telling them to call me on my cell phone asap. I did provide the cell number each time as well. After I NEVER heard from anyone, I decided to google ways to call someone regarding an issue with an order on Groupon. Thankfully, someone had blogged about this issue and I was able to find it using Google. When I spoke to this lady on the phone, she continually told me that I needed to try this and try that. Finally, I was fed up. I informed her that this was totally unacceptable, that I had already told her that I had done everything she was telling me. I said that I wasn't even interested in this any more and that I would like a refund. She then told me to try something else and I almost lost it. This is recorded as well. The phone call said that I was being recorded. I informed her that I was not interested and that I wanted a refund. I was told to contact yet another person. I'm not interested in contacting them any further. I believe this is absolutely the worst customer service.

Desired Settlement: Refund to my card that was used for this purchase.

Business Response:

Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I responded to you a moment ago via email from ********************

Regarding your complaint: I'm very sorry for the trouble you've experienced trying to redeem this Groupon. I've just issued you a full refund and removed this Groupon from your account.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** **

Manager

Groupon Customer Support


4/29/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Hi, I want to file a complain and possibly a negative review later with Groupon.com. I'e been having account issues on my Groupon account since end of last year and many of my purchase will not go through smoothly. However, those all got sorted out in the end after talking with Groupon staff. It was not until Jan 27 2016 that I kept having issues with my Groupon account and the support would not tell me what exactly the issue was. In February, I made another purchase, the order went through but I have not received any confirmation after a day. If I didn't contact Groupon myself, I won't even find out that my account has been deactivated. The money was deducted from my account and they deactivate my account without giving any reasonable explanation. It is all because of their so called "security measure" that they close my account and not give any notification about it after taking my money. Firstly, I thought it was because I am a frequent traveler and sometimes I accessed Groupon from different IPs. After researching online, I found out many many people faces this same issue of random account closure without giving explanation. This is just the result from one forum site: https://www.google.com/search?num=100&q=site%3Aslickdeals.net+groupon+deactivate+account After chatting with Groupon support for a long time, they asked me to create another account under a different email. I opened a new account and made another purchase on Feb 26. Same thing, after deducting my money, they closed my account again. It has been one whole month and they didn't reactivate nor give any reason for this. I got tired of this and tell them that I will contact BBB on Mar 17, there was no action until now. I want to ask for refund for expired coupon/deals because I can't access to any of my purchased deals. They simply use a semi automated respond saying that: "Thank you so much for your patience. I just want to let you know that we haven't forgotten about this issue." in all responds.

Desired Settlement: 1. Explanation of why it took a month and there's no resolution or explanation of account deactivation. What have they been doing in the mean time. 2. Reactivate account and ensure problem won't happen again in future. It is not ethical to simply take money off customer and close their account. 3. Let me know exactly what is this security measure that they are forcing to shut down account without giving explanation and let me know how it can be avoided in future purchase. 4. Full refund for all deals made while my account was closed without giving any proper reason. Some of the deals have expired and the non expired deals are already bought elsewhere at discounted/full price so the leftover active groupon not needed anymore since I can't access them.

Business Response: Hi ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I have responded to you with a direct message from our Customer Support system earlier today.

Regarding your complaint: I’ve given the reason for your account deactivation and steps to reactivate your account. 

I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. 

Thank you for your understanding.

Regards,
************* **
Manager
Groupon Customer Support

Business Response:

Hi ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I have responded to you with a direct message from our Customer Support system earlier today.

Regarding your complaint: I’ve issued a refund to your account.

I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. 

Thank you for your understanding.

Regards,

**** ******

Manager

Groupon Customer Support

4/29/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a Groupon for a service. On the first visit, the company sold me another package, leading me to believe it was another Groupon for the same price and for the same service. I became unhappy with the treatments, the office personnel and how I was being treated after the second visit. I had purchased a total of 12 sessions (Six from Groupon and another six) and was told that if I didn't buy additional services and products that I couldn't use the remaining sessions. So I called Groupon to complain after seeing numerous other complaints on Yelp.com and Google.com about this company. Groupon gave me a refund for the initial Groupon I purchased. I then attempted to receive a refund from the business but they are denying me a prorated refund. But for Groupon, I would not have ever visited this business. Groupon is the best party to deal with this business, since the business won't deal with me. I've contacted Groupon numerous times, and have been told twice I would receive a refund for the second purchase, which I never did and have called, emailed and asked for help over and over only to be completely ignored by Groupon. Also, a Groupon representative told me they stand by the businesses they deal with, even though this business has numerous complaints, negative reviews and an extremely rude staff.

Desired Settlement: I would like Groupon to either make the company give me a refund or Groupon itself give me a refund or a Groupon credit.

Business Response: Hello *****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint: I apologize for any frustration, and for all the back and forth

As already stated, we are unable to issue a refund for a fee that was not paid to Groupon. Any funds you paid directly to this merchant will have to be refunded by them. You can reach out to your financial institution for advice regarding your options. They will be able to help you through the process of getting your money back.

However to help make up for the trouble, I've issued $30 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.

Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* **
Manager
Groupon Customer Support

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, but in no way concludes my complaint against Groupon or Los Angeles Laser. 

Sincerely,

**** *******

4/29/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a product online on April 15 and attempted to cancel it through their online service but the system does not give you correct options but allows you to leave a message in the system saying you will be contacted within 24 hours. You have a three day window to cancel. I had not heard back from them and could not find a telephone number so on Monday morning when the transaction posted to my account, I got the information from the bank. Only to be told from the customer support representative that my three days to cancel had expired. There was no option to cancel through the computer and no telephone number to cancel by telephone. I am asking for a refund of my $38.00

Desired Settlement: I am asking that my money be refunded or a credit to my account.

Business Response:

Hello *********
Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint: Refund for "Standup Show for Two or Four, Plus Two or Four Tickets to Future Show at Pittsburgh Improv (Up to 80% Off)".

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 


******* *
Manager
Groupon Customer Support

4/28/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I reserved a class for 2 for March 18. I called and texted several times that an emergency had come up and I couldn't attend. I finally spoke with someone on April 13. I was told basically I lost my money because it wasn't cancelled 24 hours prior. I advised I didn't and it was cancelled 5 hours prior to the event. I didn't attend the event and I tried on several occasions to attend another class. I never received a reply. I spoke with Ben and he stated he would see what he could do and give me a call back. I still haven't received a call. I attended an event at this location last year and I really enjoyed it and planned on attending again. I requested the April 30th class but I was told it was full. I checked the website today and there are still opening.

Desired Settlement: This was purchased on Groupon I'd like to have a Groupon Credit.

Business Response:

Hello ******

Thank you for reaching out to us through the Better Business Bureau. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint: I've issued $29.75 in Groupon Bucks to your account. I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. 

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

********* **
Manager
Groupon Customer Support

4/28/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have notified Groupon that I was owed $54.98 on January 18, 2016. I am owed this money because Groupon bought Ideel and promised those with Ideel (formerly Ideeli) credit that the money would be return to credit cards on file. So initially Groupon said that they would process my refund this way (even though it should have already occurred). I have been in touch with Groupon 7 times at this point. Each time I have been told to wait 10-15 business days for the refund to process. And I have. It has never processed. On February 21, since the credit card was not working, I gave Groupon my mailing address to send a check. Neither a credit card reimbursement or check has come. On my last interaction with Groupon, they "reconfirmed" my address - but it was the name and address of another consumer, someone else's private information. Needless to say, I told them they had the wrong information, re-provided the right information, and no one has been back in touch. My efforts to get what is rightfully my money have been fruitless. Please help. I have all of my email communications if you need them. I also have the receipt of original purchase.

Desired Settlement: I would like the $54.98 that is mine and that is owed to me and I would like compensation in the form of $50 for the hardship this company has caused me. I was offer $10 in Groupon bucks (and maybe given?), but I will absolutely never do business with this company again, and so that's worthless. It's worthless regardless, really, such a negligible amount.

Business Response:

Hello ******* *

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I responded to you a moment ago via email from ********************

Regarding your complaint: I’ve looped in a manager who works on the Ideel Team and they’ll be in touch shortly.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply there. That’s the thread that the Ideel Manager will be using to further discuss your issue.

Thank you for your understanding.

Regards,

***** **

Manager

Groupon Customer Support”


Tell us why here...

Business Response: Hey ********
I confirmed today that check #35857 for $54.98 is en route to **** **** *** *** **** ********** *** ******
Regards,

****** **
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. I

Sincerely,

******* ****

4/27/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: ON AUGUST 2015 I BOUGHT A GROUPON TO GO TO AUSTRALIA TO TRAVEL ON MARCH 2016. THE FOLOWING DAY I CONTACTED THE TRAVEL AGENCY TO MAKE THE RESERVATION, WE SPOKE WITH THE AGENT AND SHE STARTING ASKING US WHEN WE WANTED TO TRAVEL ANS SHE STARTING MAKING THE RESERVATION SHE SAID. AFTER WE WERE PLANNING FOR THR DAYS TO TRAVEL, THEY INFORMED US WE NEEDED TO APPLY FOR A VISA IN ORDER TO TRAVEL TO AUSTRALIA WITCH IT DIDN’T SAY IT ON THE FINE PRINTS. THE TRAVEL AGENCY PROCEED WITH THE VISA APPLICATION AND UNFORTUNALLY MY HUSBAND GOT DENIED TO OBTAIN THE VISA. THEY ADVISED US TO APLLY TROUGH THE AUSTRALIA EMBASSY TO SEE IF WE CAN GET A DIFERENT TYPE OF VISA. THE REPRESENTATIVE KNOWING MY HUSBAND GOT DENIED FOR THE VISA, DID THE RESERVATION AND ON AN EMAIL TOLD US SHE WILL SENT THE CONFIRMATION OF THE RESERVATION SHORTLY AND THEY NEVER DID SEND IT. AFTER WAITING FOR THE AUSTRALIA EMBASSY 3 MONTHS TO GET AN ANSWER, THEY TOLD MY HUSBAND HE GET DENIED THE VISA AND WERENT BE ABLE TO TRAVEL TO AUSTRALIA. WE CONTACTED THE TRAVEL AGENCY TO LET THEM KNOW WE CANT TRAVEL AND ASK FOR A REFUND. AFTER A WEEK TO TRY TO CONTAC THIS COMPANY, THE AGENT TOLD MY HUSBAND WE WILL RECEIVE A REFUND MINOS THE AIR TICKES WITCH SHE SAYS IT COST $730 PER PERSON. I TOLD HER WE NEVER RECEIVED A CONFIRMATION OF THE RESERVATION AND HOW THEY CAN RESERVED AIR TICKETS WHEN THEY WERE THE ONES WHO TOLD MY Y HUSBAND WASN’T APPROVED TO TRAVEL TO AUSTRALIA? MY HUSBAND PAYD $3999 FOR THE GROUPON. A WEEK AFTER WE REVEICED A CHECK FROM THE TRAVEL AGENCY FOR $1000 (I HAVENT CASH IT ) WE CALLED THEM AGAIN TO ASK THEM WHY THE REFUNF WAS $1000. AFTER SEVEREAL TRIES TO CONTACT THEM, VOICE MESSAGES ETC , THE AGENT ANSWERD OUR CALL AND SHE SAYS NOW THE EACH AIR TICKET COST $1400 INSTEAD $730??? AND GROUPON CHARGED $200 CANCELLATION FEE. WE REQUESTED FROM THE TRAVEL AGENCY THE CONFIRMATION OF THE RESERVATION AND THE PROOF OF WHAT THE TICKETS COST AND AFTER SEVERAL EMAIL, VOIVE MESSAGES THEY HAVENT PROVIDE ANYTHING WE REQUESTED. I EMAILED GROUPON COSTUMER SERVICE ON APRIL 13 2016 TO EXPLAINIG THE ISSUE I AM HAVING WITH THIS TRAVEL AGENCY, NOBODY EMAIL BACK. I EMAIL GROUPON COSTUMER SERVICE AGAIN ON APRIL 15 2016… I HAVENT HEARD ANYTHING FROM THIS COMAPNY. WE HAVE THE RIGHT TO SEE FOR WHAT WE PAIF FOR.

Desired Settlement: IF THE TRAVEL AGENCY WHO YOU DO BUSSINESS WITH AND YOUR COMPANY CANT PROVIDE ME WITH THE REQUESTED DOCUMENTATION , I WANT A FULL REFUND OF THIS GROUPON.

Business Response: Hi ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I'm sending your information along to a customer support manager on our Getaways team.

Thank you for your patience – they will be in touch soon!

Regards,

*******
Groupon Customer Support

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

******* ******

4/27/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My groupon promo was set on hold with no explain from the company I was told i would get contact from someone and got no answer or explanation

Desired Settlement: I want my groupon deal put back live also call from someone with higher authority with a explanation of what was done wrong ? if your not gonna put the deal back live off hold at least call me and explain whats going on please dont leave me wondering whats going on

Business Response: Hello *****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint: Holding on to your Groupon promotion.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

****** **
Manager
Groupon Customer Support

Consumer Response:  
Complaint: ********

I am rejecting this response because: I still never got a vaild reason with what I did?

Sincerely,

**** *****

4/27/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Groupon has terrible customer service. I ordered a treadmill on 3/31 and the fine print says "most orders delivered within 12 days of order date." The tracking tab says my order is estimated to ship 2 business days from date of order (which would have been 4/4) yet as of today (a week later 4/11), the order is still "preparing to ship" and has made no progress. I have spoken to 4 customer service reps... 2 by phone and 2 online and all were unhelpful and unknowledgeable. The package has been assigned a "upsf" (UPS Freight?) tracking number which is not even in the correct format. No one can tell me the correct tracking number or where my package is or when it will be shipped much less when it will be delivered. I have been told that my concern will be escalated to the complaint resolution department and I will receive an email within 72 hours with an update. So far it has been 48 hours and if I even hear from Groupon, I don't suspect it to resolve my issue. I have been told that despite the fine print saying "most orders delivered within 12 days of order date" it's more like 14 days which is just false advertising and considering it hasn't shipped yet, even that would be a miracle at this point. I have waited on hold for a supervisor that never comes. What terrible service after spending $500 for a treadmill.

Desired Settlement: Tell me the correct tracking number. Tell me when the treadmill will ship. Tell me when the treadmill will be delivered. Train your customer service reps to be able to better assist customers so I don't have to contact you 4 times. Have supervisors available to resolve complaints that have escalated. Have the fine print contain accurate information so the reps don't have to inform me that it's incorrect.

Business Response:

Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: Your Groupon Good order for the Golds Gym Treadmill Trainer is still within the delivery time frame indicated on the Fine Print and is scheduled to be delivered on time within the 12 business days from purchase date.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

**** **
Manager
Groupon Customer Support

Business Response:

Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

I responded to you a moment ago via email from ********************

Regarding your complaint: I have sent the information regarding your order over to Groupon Goods team to look into immediately.  I will be following up with you no later than 5pm CST today (Monday 4/25).  

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

XXXXXXXX

Manager

Groupon Customer Support”

Consumer Response:

 
Complaint: ********

I am rejecting this response because:

My complaint is related to Groupon's terrible customer service.  Throughout this process, they have been of absolutely no assistance.  The last email from them, and I don't know why they insist on contacting my privately when the BBB offers a perfectly viable means of communication between parties, stated that they were finally able to ascertain that the treadmill was delivered.

I know the treadmill was delivered, the question is why did it take them a month from the time I ordered, and two weeks from the time it was delivered to finally be able to tell me anything about fulfillment of the order and why does my account still show the treadmill is preparing to ship and why does it give me a UPS Freight tracking number that turned out to be a tracking number for Old Dominion Trucking?

It's the absurdity, lack of concern and delayed responses that are so frustrating.  In the private emails they've been sending, they said they've given me a $25 Groupon credit but considering my reluctance to ever use them again, I don't consider that to be an acceptable resolution.  I'd consider a partial refund to be a good faith gesture for wasting so much of my time and the only response that I will agree to accept to close this matter favorably.  

Sincerely,

*********** ********

4/27/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a getaway for my family through Groupon. Fits time I've ever used their service, so I needed to create an account and all that. I purchased a harbourview room with a balcony for the dates-April 8th until April 11th. That was confirmed by the confirmation email I received which explained that all I had to do was shoe up and they will have my room ready for me. My family and I arrived on April 8th only to be told that they do not have that room for me as they had all been booked by the time Groupon sold it to me. The clerk at the front desk even says that Groupon has a habit of doing this (booking with customers before confirming with the location as to availability). I was extremely frustrated at that point, the clerk offered no resolution except to assist in calling around for a similar room I had requested but at another hotel (which I would have to pay for out of my own pocket), or call Groupon and deal with them. I immediately emailed Groupons Customer service to let them know what has transpired, and given them numerous opportunities to try and make up for their mistake. All that they have offered is to refund a portion of what I had been charged. That is unacceptable to say the least. I payed over $350 (including taxes), but they are only refunding $220. The only reason I had to stay the one night is because there were no more ferries for us to get home. Including travel expenses (ferry and fuel) I spent over $500. I can accept the refund of $220 to my credit card, only of they give me another $300 in credits towards purchases through their site, otherwise I need them to refund the entire amount I was charged. In the business world, this type of business practise is called 'bait and switch'. Meaning you bait customers with a product you don't have, then switch it once you have their money. Extremely dishonest business practise. Also trying to get away without compensating for their error which caused extreme inconvenience for my entire family.

Desired Settlement: They either need to refund, the entire amount I was charged, to my credit card otherwise give me stored credit of at least $300

Business Response:

Hello *****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from********************

Regarding your complaint: I've forwarded this issue to a Getaways specialist to review your case for further consideration.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

******** *
Manager
Groupon Customer Support

Tell us why here...

Consumer Response:  
Complaint: ********

I am rejecting this response because: I'm sick and tired of the run around. Groupon obviously does not care about a customer's experience, as I have had to be a witness to. The customer service rep from Groupon did not care that I requested this situation be escalated to a manager, and is only looked at by a manager now because the Better Business Bureau got involved. I was mistreated by a company I trusted and so I feel cheated. Groupon needs to remedy this to my satisfaction, otherwise they will feel they can get away with treating customers any way they want.

Sincerely,

**** ***

Business Response:

Hello *****

Thank you for reaching back out to us through the Better Business Bureau, and I apologize for the trouble. 

I will be reaching out to you in a separate email from ******************* to discuss this matter further. 


Thanks,

******** *
Manager
Groupon Customer Support

4/26/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order on March 23rd through the Groupon website. Within a few days I received notice via email that the order had shipped. It included a link to tracking. When the order was placed, the confirmation email stated that it would take 4-7 business days to arrive. After about 12 business days, I checked the tracking link provided and it showed that my order had shipped and made it to ********** Oregon. It has been sitting there ever since. It is now April 25th and no updates have been made on the tracking. I contacted Groupon regarding the status on my order and they were not able to provide details on when I'd actually receive my order. Their solution was to tell me to wait a week and then request a refund if I hadn't received it in a week's time. That is unacceptable service.

Desired Settlement: I want the product I ordered and now a full refund for the terrible service. I ordered this product because I need it.

Business Response: Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint: I can't apologize enough for the delay. Of course, this is not the experience we want you to have when using Groupon.

At this point, I can no longer provide any further updates on the status of your order, so I've issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.

We would never create false tracking numbers for our customers, all tracking numbers we provide are issued by our shipping partners.  Situations like this can sometimes occur due to an unexpected inventory shortage or a complication with the shipment while in transit; but obviously, this is not the outcome we had hoped for. 

Again, I'm truly sorry for the trouble, and I want you to know we're doing everything we can to make sure this doesn't happen again. Please let me know if I can help with anything else.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* *
Manager
Groupon Customer Support

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****

4/26/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a Groupon for Interior and Exterior detail package from US -1 High End Auto Detailing on 8/17/15 from Groupon for $60.80. Despite attempting to contact the merchant on many occasions, I was never able to schedule the service before the Groupon expired on 2/13/16. You either get the mailbox is full message or you get a cell phone voicemail, leave a message and never get a call back from US - 1 High End Auto Detailing. I have emailed Groupon and I have called to get a refund of the $60.80 to my credit card. Groupon only offers Groupon Bucks refund. I do not want Groupon Bucks. I want a refund to my credit card for $60.80 as I never received the service I paid for. My experience with US - High End Auto Detailing can be confirmed by several other Groupon buyers on the Yelp.com website.

Desired Settlement: A refund to my credit card for $60.80

Business Response: Hello *****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint: I'm very sorry for the trouble you've experienced trying to redeem this Groupon. I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.

We appreciate you bringing this to our attention. We'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work with. 

I apologize again for the troubling experience. Please do not hesitate to let me know if there is anything I can do for you

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

***** **
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

**** ****

4/26/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My account has not been accessible for more than two weeks and contacted the customer services for several times. But so far still no response/resolution from customer service. I have more than $50 groups gift card attached to the account and I will lose it if I don't have access to it. This is unacceptable!

Desired Settlement: I would like to get my gift card balance in my groupon account (haisongp@hotmail.com)refunded to me.

Business Response: Hello *****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint: 

Sorry for the inconvenience you have experienced and appreciate your patience while we investigate this thoroughly.

We have reactivated your account using your email address: *********************

Before accessing your account, be sure to change your password. To prevent unauthorized activity, we recommend using a combination of uppercase and lowercase letters, numbers and symbols. You can change your password using the link below. The link will only work within the next 24 hours:
 
https:*******************************************************************************
 
Once you have changed the password, you can use the new password to access your account from www.groupon.com/login. If you use a computer that is shared with another person or public, please be sure to close the session (log out) once you are done using our site to avoid unauthorized access.
 
My apologies again for the difficulties. If you need further assistance, please feel free to let me know

Thank you for your understanding.

Regards, 

***** **
Manager
Groupon Customer Support

4/25/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Yesterday, I purchased a groupon deal that should have supplied me with a voucher for one custom couple head-to-toe bobblehead via ************** I paid $119.00 for the listing above. When I received the email for redeeming the code, the only options available were as follows: .Pull up your Groupon. 2. For bobblehead with pre-made body, visit http://gr.pn/1iGwiI7 3. For head-to-toe bobblehead, visit http://gr.pn/1iGwvuQ 4. For couple bobblehead, visit http://gr.pn/1pIO0Nn 5. Select desired item(s) and customize. As you see, there was never an option supplied for the fully customizable couple. I chose option 4 and then selected the fully custom option. I went through with the ordering process, but when I entered the code based on a fully customizable couple (as I paid for) it said the code was invalid. I tried contacting the company (bigbobble) but they are "closed" until the 24th. No phones and no indication on how orders are being handled or emails answered. When I contacted groupon, the nightmare began. I got a CSR who could not speak English and it took several attempts to get my name right (we never could get my email right with her). Instead of listening to my phonetic spellings, she kept talking over me to where I couldn't get the correct address out. I asked to speak to a manager and after my fourth attempt, received someone who claimed to be a manager, but would not give me a name. I asked three times and was told their name was ******* (Not sure as they would not repeat it when asked). I explained the situation to this “manager” and received silence. No response at all and then, once I asked “hello a couple of times”, they then hung up on me. I called back and received a woman named ******** who still has not helped me but escalated by case to their "scheduling team". Either way, I still do not have a code that can be applied to my order pending and for the value I paid for it.

Desired Settlement: I frankly, want to cancel and never use them again, but this is a gift and I’ve not found another company capable of making the same customizations as I have found via this company nor can I get my refund quickly enough to turn around and re-order in the time frames needed for this to arrive by Father’s Day. I expect that groupon and bigbobble will stand behind their advertised deals and supply me with my order, in full and on time, as ordered and at the price I paid for using my groupon. I also expect that there will be some sort of compensation from either company for A. not clearly communicating that the company will not be answering coorespondence (or possibly even producing) following the purchase and B. for such terrible customer service from an organization such as groupon.

Business Response: Hello **********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: I sincerely apologize for the disappointing experience upon your first call to our Customer Support Center. We understand that is not the desired outcome when contacting our Support and we'll be sure to follow up with additional training for those involved.

I see where ******** escalated your issued last Tuesday, 4/12. We emailed you back on Friday, 4/15, asking for some additional information before reaching out to the merchant. However, I see the voucher has now been marked redeemed on Thursday, 4/14. Were you able to redeem this voucher successfully?

If not, we're still happy to help! Can you please provide a case number or some form of contact information from you and the merchant's support team? Forwarding any correspondence you may have had with the merchant’s support team will be helpful. Along with this information, please provide your phone number, so that we can work with the merchant on your behalf.

I'm sorry for the trouble you've encountered with this Groupon. Please reply to my direct email and let me know if you still need assistance redeeming or if you have any questions and I'll be happy to assist.

Thank you for your understanding.

Regards, 

***** *
Manager
Groupon Customer Support

4/24/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a window cleaning service from Groupon. They did not mention in the ad that the ONLY times this service was available was 1100-1300 M-F. I did not find that out until I called to schedule an appointment. I work M-F from 0700-1530, clearly I cannot be home at that time. Also, clearly, Groupon should have disclosed that limited time frame in their advertisement. At first they refused a refund altogether. Now they want to offer me some sort of Groupon credit. That is not acceptable. Now that I know their business practice, I probably will not do business with them again. I am filing this complaint and I will also dispute this charge if I have to with my bank. The fact that I even have to do this is ridiculous. They should want me to be a satisfied customer. If they had just given me my refund, everything would have been fine. This shows me they are unethical and unconcerned with their consumer's satisfaction.

Desired Settlement: I will only accept a full refund.

Business Response:

Hello ****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: I'm really sorry for any trouble this has caused. I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

****** *
Manager
Groupon Customer Support

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.  My only question is still: Why did it have to come to this just to get a 49 dollar refund? 

Sincerely,

*** ******

4/23/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: opened this MTHS ago with you. You sent numerou8s emails & you have ALL the information. case ********. you did nothing. never heard back from you at all (sure you don't work at groupon?). WHO & where is the person who was assigned this case? I want name & phone number immediately. Also I want to speak with their supervisor. I know personally I've never had a job where I can just do NOTHING at all & be paid. Failing that, I want response from BBB in no more than 24 hrs. Something is VERY wrong here. You exist for a reason & will not be allowed to waste that amt. of time & effort from me. ***** ********

Desired Settlement: groupon stole over $150 of my credit. no one at BBB did anything to investigate the case & somehow appears (from LINK no working) you closed it without so much contacting ME or doing even one second of work. that will not stand. Not from groupon, not from BBB.org. I want my money back. Stealing is illegal.

Business Response:

Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

**** *
Manager
Groupon Customer Support

4/23/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchase a Serta Perfect Sleeper for $1101 in July 2015. The "white glove" delivery didn't drop off the box springs because I have a platform within the bed frame. I asked them to out the biz springs in the garage. That didn't take place. The experience only got worse from there. The mattress sags in the middle and is creating back and neck problems. We bought more pillows to compensate. I contacted Groupon who gave me a toll free number to call. The business didn't provide a name at all and when I asked groupon for the business name they couldn't provide one. The quality of this mattress is sub-par and is likely a 2nd or a rejected mattress that didn't meet standards. The mattress sinks in the middle and had ripples in it. I contacted Griupon and have contacted this business (with no name) several times without any resolution. When I asked about the box springs I was told that was the frame department and they gave me a number that was always busy. I am filing a warranty complaint with Serta. In addition I'm filing a dispute w chase bc I used my mileage plus visa to purchase this shoddy item.

Desired Settlement: I want my money back and not in Groupon bucks. This purchase was over $1K. I want someone to come pick up this mattress and take it away.

Business Response:

Hi *******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: I'm incredibly sorry for the disappointment in this purchase. Unfortunately, as mentioned in the Fine Print for this deal, we're not able to offer exchanges or replacements at this time, but this item is covered under a warranty. If you have not already, please go to http://www.serta.com/customer-care/warranty-registration to make this request. Additionally, I have issued $50 of Groupon Bucks to your account as an apology for the frustration you've experienced. 

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

**** *
Manager
Groupon Customer Support

4/23/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Double charged me, I cancelled the order, order was shipped anyway, am still double charged, and claims it's my fault and won't refund/cancel the order. This is the second time a timely order cancellation has been disregarded.

Desired Settlement: Complete refund.

Business Response: Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: Regret the inconvenience caused. Your refund for the additional order  has been processed back to the payment method you used to make this purchase! If you paid with a credit or debit card, you'll see the refund on your statement within the next 10 business days. Your money has been refunded, and you can do what you want with the product

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

***** **
Manager
Groupon Customer Support

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

******* *********

4/22/2016 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I have attempted two to three separate times to stop receiving promotional/advertising emails from Groupon. Each time I have followed the directions exactly as they are listed on Groupons website, yet I continue to get un-wanted promotional emails from the company. When the two or three times I attempted to follow the websites guidelines to stop receiving the emails didn't work, I emailed the company's customer service department as directed in the "contact us" hotlink at the bottom of their page. This issue has been ongoing for approximately two weeks now. I received another promotional email from Groupon this morning and decided to contact the Better Business Bureau in an effort to file a complaint with the business.

Desired Settlement: I do not want to receive any other promotional emails from Groupon.

Business Response: Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: to unsubscribe from promotional emails from Groupon.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

****** **
Manager
Groupon Customer Support

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

***** *******

4/22/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I have tried to redeem a purchase made for the past few days. I am unable to retrieve my purchase. Apart from waisting two days on resetting passwords that did not work, I spent three hours between emails and phone calls to Groupon. Groupon refuses to resolve this issue and I made a purchase that Groupon is withholding delivery.

Desired Settlement: I would like delivery of the order and an additional credit for my troubles.

Business Response:

Hi *********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from********************

Regarding your complaint:

Sorry to hear you are unable to retrieve your purchase.

I have provided a password reset link to your email id. Kindly reset the password using a desktop or a laptop. An update has recently been released which should take care of this problem, so I’d advise uninstalling and then reinstalling the app after reseting your password in a desktop/Laptop

If that doesn’t work, please let me know.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

***** *
Manager
Groupon Customer Support

 

Consumer Response:  
Complaint: ********

I am rejecting this response because: I never received the email.  

Sincerely,

******** ****

Business Response:

Hello *********

Thanks again for reaching out to us through the Better Business Bureau. I've reviewed previous correspondence regarding your issue and responded to you a moment ago via email from ********************

Regarding your complaint: It looks like you were able to gain access to your account, as mentioned in your reply to ***** * in Ticket *********. He also attached a PDF of your ********* voucher that has a link to the ********* redemption webpage. You should be able to open the PDF and complete the ********* redemption process.

I attached the same PDF in my email to you, so feel free to reply directly to it if you have any additional questions.

I apologize again for the trouble.

Regards,

***** **
Manager
Groupon Customer Support

4/21/2016 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I showed my wife a GROUPON offer on my phone after she said it did not interest her, she handed me the phone back. The next morning I found that GROUPON had charged me $443 for a order I did not place. I called them and / e-mailed here was there response "I did reach out to the business on your behalf to try and find another solution, but I wasn't able to get approval from the property to cancel your booking as an exception. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for these *******s Booking deals, and I'm afraid I've done all we can do at this point." This was a mistake and was never intended to be purchased, I showed it to my wife on my phone and somehow it was charge to my credit card, "fine print & details" do not apply to accidental, not deliberate, unintentional purchases

Desired Settlement: Full refund of $442.54

Business Response: Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint: Refund request for a ******** Groupon which was purchased by mistake.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

****** **
Manager
Groupon Customer Support

Consumer Response:

 
Complaint: ********

I am rejecting this response because: They did not send an email, as they stated, nor refund to this $454 charge that I did not make. This is pure greed by GROUPON, their app and their partners.

Sincerely,

***** *******

Business Response:

Hey ******

I just reviewed this complaint and the correspondence on record from Groupon's side.

I saw where ******** reached out to you on April 12th and 18th to explain that the hotel didn't approve a refund of any kind but, for the trouble, we've issued a credit of $100 in Groupon Bucks to your account.

I'm sorry that we weren't able to arrive at your desired settlement. If you have any additional questions, you can reply to ********'s latest message. For your reference, the internal ticket number is *********

Thank you,

****** **

Manager

Groupon Customer Support

4/21/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a Groupon for Medically Supervised Prescription Weight-Management Program with Three B-12 Injections at ******** Weight Loss Clinic in ********* TX for $53.00. I went in for my initial consultation at ******** on April 2, 2016. They told me I was a good candidate for their Weight Management program, and they would be sending prescription information to the pharmacy so I could begin the program. They said the medication would be ready on April 4, 2016. It is now April 6, 2016 and I still have not received my medication. I have contacted ******** Weightloss ****** 3 times, CVS 3 times, and Groupon 3 times and no one is doing anything about this. I have asked the clinic numerous times if they have sent the script and they tell me yes, but my pharmacy tells me no. Since ******** Weightloss is not fulfilling the Groupon purchase I have asked for a full refund from Groupon, but no one will give me a straight answer. ******** Weightloss redeemed my Groupon, but has not given me the prescription to begin their weight management program.

Desired Settlement: I would like a full refund of $53.00 for the Groupon purchased. ******** Weightloss ripped me off, and so will Groupon if they do not reimburse me.

Business Response: Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************
Regarding your complaint:Looks like the refund was made to your card on 04/07/2016 ending 4360. Please allow up to 10 business days for your refund to appear on your statement.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

******* **
Manager
Groupon Customer Support

4/21/2016 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a pair of Beats by Dr. Dre headphones back in Oct 2015 for a Christmas present for my husband. When Christmas came around my husband opened his gift and loved them. However about 2 weeks later the headphones stopped working. When I contacted Groupon they responded with because it was 14 days past my purchase date that I was ineligible for a refund. I honestly don't want a refund. I just want to exchange them for a pair that works. They are constantly advertising these headphones at the same price that I paid. I don't understand why they will not exchange them. There is no order # just a tracking number for my item when I go into my Groupon account.

Desired Settlement: All I want is an exchange. I don't want a refund. It states that the voucher NEVER expires at the bottom of the order.

Business Response:

Hello ******

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint, I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

**** *
Manager
Groupon Customer Support

4/21/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a groupon to see ***** Books at the ******* Theatre. I had chosen the option for the daytime show, as I was coming from out of town for a funeral and do not live in Toronto. It was only after I printed the voucher I realized that Groupon gave me the wrong option, the 8pm show, which I could not make. I contacted groupon and asked them to rectify the situation with either a refund or groupon bucks, and they refused. I am seeking compensation or credit for this technical error. Thank you.

Desired Settlement: I am happy with a groupon credit if you are unable to refund.

Business Response: Hello ****

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support@groupon.com.

Regarding your complaint about your ***** Tickets purchase.

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards, 

********* **
Manager
Groupon Customer Support

4/20/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I recently emailed customer service requesting a refund for HART FOR HEALTH. I stated my reason was conflicted schedules (I havent been able to use it recently and I cant even get ahold of the facility that offers this Groupon sooo..). On top of that I found out I am pregnant and really cant use this Groupon. Customer Service, as I believed they would, were no help. They stated I can use the Groupon amount (which is going to be when I am not pregnant so in one year? no thanks)...or gift it. Sorry but I am not going to do either and its really ridiculous that your general CS wont refund because of a medical issue such as pregnancy, in fact its pretty disgusting. I have had previous issues with Groupon before including extremely rude customer service and CS Supervisors, problems with Groupon not finding a return and therefore delaying a large refund and....well....did I mentioned extremely rude customer service...I am baffled that you will not refund this and I am DEMANDING a refund of the Hart for Health Groupons. I would like this complaint to continue up the ranks until SOMEONE at Groupon refunds me because this is completely disgusting and really absurd.

Desired Settlement: I want a refund IMMEDIATELY. I DO NOT want "GROUPON BUCKS" because I dont know if after this I will be purchasing anything further from Groupon. Your CS is so rude and you are a company who is just about money. I WANT A REFUND, PERIOD.

Business Response: Hello ********

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from ********************

Regarding your complaint: We've issued a refund for the order on 04/06. 

I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,
************* **
Manager
Groupon Customer Support

4/19/2016 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased the groupon and redeemed it around November 2015. When I spoke to the rep at ***** Club, they advised me there is no limit to the free chicken or pastry platter. I asked her to read over the groupon to make sure, because I did not plan on using those free items right away. She said there is no limit date. So imagine my surprise when I go to use the redemption today, that I cannot use it. Why, does groupon have false advertement? **** Club says it is on Groupon. I say it is on Groupon, for not making sure the **** Club employees are correct. Th