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BBB Accredited Business since

Groupon, Inc.

Phone: (888) 664-4482 Fax: (312) 784-4375 View Additional Phone Numbers 600 W Chicago Ave Ste 400, Chicago, IL 60654 http://www.groupon.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Groupon, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Groupon, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2677 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2677 complaints closed with BBB in last 3 years | 1117 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 413
Billing/Collection Issues 137
Delivery Issues 132
Guarantee/Warranty Issues 206
Problems with Product/Service 1787
Total Closed Complaints 2677

Customer Reviews Summary Read customer reviews

101 Customer Reviews on Groupon, Inc.
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 3
Negative Experience 95
Total Customer Reviews 101

Additional Information

BBB file opened: September 24, 2009 Business started: 12/01/2006 Business started locally: 12/01/2006 Business incorporated 01/16/2008 in IL
Type of Entity

Corporation

Business Management
Mr. Chris Purpura, Director of Customer Service
Contact Information
Principal: Mr. Chris Purpura, Director of Customer Service
Business Category

Coupon Book Promotions Business Services - General Internet Selling Services All Other Publishers (NAICS: 511199)


Customer Review Rating plus BBB Rating Summary

Groupon, Inc. has received 3.74 out of 5 stars based on 101 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.