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BBB Accredited Business since 12/01/2009
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A BBB Accredited Business since 12/01/2009
BBB has determined that Groupon, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Groupon, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2480 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||341|
|Billing / Collection Issues||119|
|Guarantee / Warranty Issues||194|
|Problems with Product / Service||1714|
|Total Closed Complaints||2480|
Customer Reviews Summary Read customer reviews
26 Customer Reviews Customer Reviews on Groupon, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||26 Customer Reviews|
Type of Entity
Incorporated: January 2008, IL
Contact InformationPrincipal: Mr. Chris Purpura (Director of Customer Service)Mr. Brad Downes (Director of Accounting)Mr. Joe Harrow (Director of Customer Service)Mr. Eric Lefkofsky (Founder and CEO)Mr. Ken Pelletier (Chief Technology Officer)
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Coupon Book Promotions, Internet Selling Services, Business Services - General
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview