BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

NuWave, LLC

Additional Locations

Phone: (888) 689-2831 Fax: (847) 775-8131 View Additional Phone Numbers 1795 Butterfield Rd. Ste A, Libertyville, IL 60048 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for NuWave, LLC include:

  • 24 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for NuWave, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 480 complaint(s) filed against business

Customer Complaints Summary Read complaint details

480 complaints closed with BBB in last 3 years | 80 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 142
Billing/Collection Issues 17
Delivery Issues 22
Guarantee/Warranty Issues 61
Problems with Product/Service 238
Total Closed Complaints 480

Customer Reviews Summary Read customer reviews

14 Customer Reviews on NuWave, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 12
Total Customer Reviews 14

Additional Information

BBB file opened: November 04, 2004 Business started: 12/01/1997 Business started locally: 12/01/1997
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jay S. Moon, President Ms. Romina Beltran, Customer Service Manager Tchedly Desire, Managing Counsel and HR Manager
Contact Information
Customer Contact: Ms. Romina Beltran, Customer Service Manager
Principal: Mr. Jay S. Moon, President
Business Category

Cooking Utensils Television Home Shopping Appliances - Small - Wholesale & Manufacturers Ranges & Ovens - Wholesale & Manufacturers All Other Plastics Product Manufacturing (NAICS: 326199)

Customer Review Rating plus BBB Rating Summary

NuWave, LLC has received 1.14 out of 5 stars based on 14 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.