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BBB Accredited Business since
Phone: (847) 566-2300 Fax: (847) 566-5433 21212 W Commercial Dr, Mundelein, IL 60060
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A BBB Accredited Business since
BBB has determined that Wilson Home Restorations meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Wilson Home Restorations include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Department Of Financial And Professi...
320 W Washington St Fl 3, Springfield IL 62701
Phone Number: (800) 560-6420
Type of Entity
Business ManagementMr. James Wilson, President
Contractors - General Contractor - Remodel & Repair Doors - Repair Gutters & Downspouts Home Improvements Siding Contractors Skylights Windows - Installation & Service Door Frames Doors Doors - Patio Doors - Installation Storm Windows & Doors Windows Windows - Wood Windows - Vinyl Storm Windows & Doors - Repair Windows - Repairing Soffit & Fascia Contractor - Interior Trim New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)
21212 W Commercial Dr
Mundelein, IL 60060 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Ordered a casement window in May of this year. June 13, 2014 they came out to install window, however, contractor ordered the wrong size. It was reordered and installed on July 17th, however, the thermopane lass in one section is defective, has scratches, marks between the glass, marks not on outside or inside of window. In addition, the glass was left filthy with putty smeared all over. Installers would not clean the window. When I went to clean it, I found the defects in the glass. I immediately notified Contractor and manufacturer, who told me that it was going to be replaced. As of this date, the glass has not been replaced. Contractor keeps telling me it's coming in, but it never does. I received an email last week from Contractor stating that glass will be installed October 2nd. Today I received an email from Contractor stating that glass came in and it was broken. Contractor keeps stalling and stalling and now it's almost three months that I am waiting for the glass to be replaced. Contractor was paid in full on July 17, 2014. I told him I would file a Complaint with BBB.
Desired Settlement: Replace defective glass in newly installed window.
Business Response: Initial Business Response /* (1000, 5, 2014/10/06) */ This complaint should not be directed toward Wilson Home Restorations, as the issues Mrs. ********* has experienced have been due to manufacturer product flaws. There is no way Wilson Home Restorations could have scratched in between the glass and we are not responsible for the issue of a scratch between the two pieces of glass in Mrs. *********'s picture window unit. We are responsible for the labor portion of the contract to install the one window in her laundry room, which was completed July 17, 2014. However, we have gone above and beyond to help Mrs. *********, as we ordered new glass for her each time, through the window manufacturer, **************** The 1st glass replacement arrived to us with a crack in the glass on August 11, 2014. We called Mrs. ********* and apologized for the inconvenience. We reordered a new thermopane glass unit that arrived to us on October 2, 2014. The new glass was not the correct size. On October 3, 2014 we ordered a third insulated glass unit with a delivery date of October 9, 2014, given to us from ***************. Our company is not responsible for replacing Mrs. *********'s glass. We are trying to help her and help ****************expedite the repair issue. We would have had this issue taken care of on October 2, 2014 had we received the correct size glass as we were installing windows right next door to Mrs. ********* for her neighbor. At this point, we recommend Mrs. ********* call ****************(XXX-XXX-XXXX) to deal directly with them in regards to this issue, if so desired; our service representative's name is ******. If Mrs. ********* would prefer another installation company to replace her glass, please ask for one. We have spent many hours on this repair at no charge to Mrs. ********* or **************** We are merely trying to do the right thing. Initial Consumer Rebuttal /* (3000, 7, 2014/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have notified ****************in August of the defective scratches in between the thermopane glass. Mr. *** ***** (the Contractor's salesperson), is the person who informed me that the glass would be replaced at no cost to me by the contractor who did the work as they are only the distributors and deal with a variety of contractors to do the work for them. The contractor should have inspected the window and all glass prior to installing my window. I expect that the glass should be sent by ******* to the Contractor and installed by Wilson Home. Final Consumer Response /* (4200, 17, 2014/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The contractor gave me two date options, November 4 and November 6, but both dates I advised I have doctor appointments and requested Friday November 7. Apparently Friday does not work for the contractor. I have not been given a date for next week yet and I don't know why. Final Business Response /* (4000, 19, 2014/11/17) */ 11/14/14 Glass installed 11/11/2014