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BBB Business Review

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BBB Accredited Business since

Total Home Improvement and Repair LLC

Phone: (847) 543-8682 888 East Belvidere Rd. Suite 403, Grayslake, IL 60030 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Total Home Improvement specializes in interior remodeling and carries a wide variety of products at our showroom in Grayslake.  We have 7 cabinet lines, aproximately 30 manufacturers of flooring, countertops, plumbing fixtures, and many other items pertaining to interior remodeling.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Total Home Improvement and Repair LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Total Home Improvement and Repair LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Total Home Improvement and Repair LLC
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 6

Additional Information

BBB file opened: September 24, 2008 Business started: 03/01/2003 in IL Business started locally: 03/01/2003 Business incorporated 06/05/2007 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Aaron Glenn, President
Contact Information
Principal: Mr. Aaron Glenn, President
Business Category

Contractors - General Floor Coverings & Installation Home Improvements Painting Contractors Bathroom Remodeling Contractors - Flooring Contractors-Sandblasting/Power Washing Kitchen Remodeling New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)

Products & Services

Total Home Improvement and Repair LLC sells the following brand(s): Amerock Hardware, Baldwin Hardware, Bealieu Carpet, Countrywood, Cuisines Laurier Cabinets, Delta Kohler, Eleganza Tile, Exectutive Cabinets, Kemper Cabinets, Mannington, Moen, Monarch Cabients, Msi Tile, Phenix Carpet, Pioneer Cabients, Schlage Hardware, Soci Tile, Top knobs Hardware

Total Home Improvement and Repair LLC offers the following product(s): Cabinets, Countertops,, Flooring, Plumbing Fixtures, Shower Doors, Tile

Method(s) of Payment
Cash, Check & Credit Cards
Alternate Business Names
Lake County Flooring Precision Painting & Power Washing

Customer Review Rating plus BBB Rating Summary

Total Home Improvement and Repair LLC has received 5 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.