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BBB Accredited Business since

Sunshine Exteriors

Phone: (630) 659-4067 Fax: (630) 736-5946 18-2 E Dundee Rd STE 200, Barrington, IL 60010 View Additional Email Addresses http://www.sunshineexteriors.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sunshine Exteriors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sunshine Exteriors include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Sunshine Exteriors
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: March 03, 2008 Business started: 11/01/2007 Business started locally: 11/01/2007 Business incorporated 10/23/2007 in IL
Type of Entity

Corporation

Business Management
Mr. Aaron Landoni, Owner
Contact Information
Principal: Mr. Aaron Landoni, Owner
Business Category

Contractors - General Gutters & Downspouts Home Improvements Siding Contractors Construction & Remodeling Services Windows - Installation & Service Doors Windows New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)

Products & Services

This company offers home remodeling


Customer Review Rating plus BBB Rating Summary

Sunshine Exteriors has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 18-2 E Dundee Rd STE 200

    Barrington, IL 60010

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/12/2016 Problems with Product/Service
2/23/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: After installing a new roof on the home, water began to leak and destroy the ceiling in the back room. Sunshine initially came out to place tar on roof, but water continued to creep in. Now Sunshine Exteriors will not answer our phone calls, return our phone calls, or come out for service or repair. There is a life time guarantee on the roof. Additionally, there is no longer any insulation on the house from the siding work that was done making it very cold in the house with no insulation and an open ceiling. The roof was put on in September of 2012. Water has been leaking in with increased intensity since January 2013. The ceiling came down in September 2013

Desired Settlement: We would like Sunshine Exteriors to replace the ceiling that was damaged do to the roof leaking.

Business Response: Initial Business Response /* (1000, 5, 2015/02/08) */ Contact Name and Title: ***** L Contact Phone: XXXXXXXXXX Contact Email: ****************@yahoo.com To whom it may concern, We where contacted for the FIRST TIME about this issue on November 2014 and had one of our technicians go out to assess and repair any issues that same month.We where unaware of any problems with the roof prior to November 2014 .Unfortunately the weather has not been the best and we want to make sure everything is good on the outside before doing any repair on the inside but it is definetly something we will address like I told them since the beginning .There was a bit of miscommunication due to the fact that the contact person our customer had was outside the country for the last two months. Yet our office was not aware of this. It is our goal to resolve this matter. ASAP weather permitting .


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

2 Customer Reviews on Sunshine Exteriors
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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