BBB Business Review

BBB Accredited Business since 05/01/2008

Sunshine Exteriors

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Phone: (630) 659-4067Fax: (630) 736-594618-2 E Dundee Rd STE 200, BarringtonIL 60010-5274 Send email to Sunshine Exteriors

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BBB Accreditation

A BBB Accredited Business since 05/01/2008

BBB has determined that Sunshine Exteriors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Sunshine Exteriors' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews Customer Reviews on Sunshine Exteriors

Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
02/23/2015Problems with Product / Service | Read Complaint Details
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Complaint
After installing a new roof on the home, water began to leak and destroy the ceiling in the back room. Sunshine initially came out to place tar on roof, but water continued to creep in. Now Sunshine Exteriors will not answer our phone calls, return our phone calls, or come out for service or repair. There is a life time guarantee on the roof. Additionally, there is no longer any insulation on the house from the siding work that was done making it very cold in the house with no insulation and an open ceiling. The roof was put on in September of 2012. Water has been leaking in with increased intensity since January 2013. The ceiling came down in September 2013

Desired Settlement
We would like Sunshine Exteriors to replace the ceiling that was damaged do to the roof leaking.

Business Response
Contact Name and Title: ***** L
Contact Phone: XXXXXXXXXX
Contact Email: ****************@yahoo.com

To whom it may concern,
We where contacted for the FIRST TIME about this issue on November 2014 and had one of our technicians go out to assess and repair any issues that same month.We where unaware of any problems with the roof prior to November 2014 .Unfortunately the weather has not been the best and we want to make sure everything is good on the outside before doing any repair on the inside but it is definetly something we will address like I told them since the beginning .There was a bit of miscommunication due to the fact that the contact person our customer had was outside the country for the last two months. Yet our office was not aware of this.

It is our goal to resolve this matter. ASAP weather permitting .

Industry Comparison| Chart

Contractors - General, Windows, Doors, Windows - Installation & Service, Construction & Remodeling Services, Siding Contractors, Home Improvements, Gutters & Downspouts

Additional Information

top
BBB file opened: 03/03/2008Business started: 11/01/2007
Type of Entity

Corporation

Incorporated: October 2007, IL

Contact Information
Principal: Mr. Aaron Landoni (Owner)
Business Category

Contractors - General, Windows, Doors, Windows - Installation & Service, Construction & Remodeling Services, Siding Contractors, Home Improvements, Gutters & Downspouts

Products & Services

This company offers home remodeling

Industry Tips
Home Remodeling Contractors
Contracts

Customer Review Rating plus BBB Rating Summary

Sunshine Exteriors has received 5.00 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Map & Directions

Map & Directions

Address for Sunshine Exteriors

18-2 E Dundee Rd STE 200

Barrington, IL 60010-5274

To | From

LocationsX

2 Locations

  • 18-2 E Dundee Rd STE 200 

    Barrington, IL 60010-5274

  • 848 West Bartlett Rd. 2 E 

    Bartlett, IL 60103(630) 659-4067

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Sunshine Exteriors is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Email Addresses

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Contractors - General

Home Remodeling Contractors
Contracts
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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.