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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Sunshine Exteriors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Sunshine Exteriors include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. Aaron Landoni, Owner
Contractors - General Gutters & Downspouts Home Improvements Siding Contractors Construction & Remodeling Services Windows - Installation & Service Doors Windows New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)
Products & Services
This company offers home remodeling
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
18-2 E Dundee Rd STE 200
Barrington, IL 60010 Directions
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Additional Email Addresses
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|2/12/2016||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: After installing a new roof on the home, water began to leak and destroy the ceiling in the back room. Sunshine initially came out to place tar on roof, but water continued to creep in. Now Sunshine Exteriors will not answer our phone calls, return our phone calls, or come out for service or repair. There is a life time guarantee on the roof. Additionally, there is no longer any insulation on the house from the siding work that was done making it very cold in the house with no insulation and an open ceiling. The roof was put on in September of 2012. Water has been leaking in with increased intensity since January 2013. The ceiling came down in September 2013
Desired Settlement: We would like Sunshine Exteriors to replace the ceiling that was damaged do to the roof leaking.
Business Response: Initial Business Response /* (1000, 5, 2015/02/08) */ Contact Name and Title: ***** L Contact Phone: XXXXXXXXXX Contact Email: ****************@yahoo.com To whom it may concern, We where contacted for the FIRST TIME about this issue on November 2014 and had one of our technicians go out to assess and repair any issues that same month.We where unaware of any problems with the roof prior to November 2014 .Unfortunately the weather has not been the best and we want to make sure everything is good on the outside before doing any repair on the inside but it is definetly something we will address like I told them since the beginning .There was a bit of miscommunication due to the fact that the contact person our customer had was outside the country for the last two months. Yet our office was not aware of this. It is our goal to resolve this matter. ASAP weather permitting .
Customer Reviews Summary