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BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that SKV Construction meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for SKV Construction include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Stan Vorgias, President
Contractors - General Basement - Contractors Basement - Finishing Contractor - Remodel & Repair Foundation Contractors Foundation Inspection Foundation Repair & House Leveling Home Improvements Home Improvements - Additions Tile - Ceramic - Contractors & Dealers Construction & Remodeling Services Basement - Remodeling Bathroom Remodeling Remodeling Services Windows - Installation & Service Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Structural Support - Underground Furnace Cleaning Kitchen Remodeling Concrete Repair/Leveling New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)
Products & Services
We specialize in Home Remodeling, Concrete and Foundation Repair. Serving the Northwest and Far Western Suburbs.
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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (815) 245-6098(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: The guy **** ******* doesn't know how to treat prospective customers with respect. I called him to see if he received my email that he said he wanted soon and he yelled at me and hung up the phone! I know many construction guys not super customer friendly, but he is down right rude. This si VERY bad customer service. Not cool at all. You never yell or hang up at your customers
Desired Settlement: Make sure he hears from BBB that his bad behavior has been notified and he should treat people with respect
Who hung up on who? The complaint demanded he get his free estimate immediately as he was selling his house, he called back three times because he couldn't get my email correct to send more info and a picture, his voice was barely understandable on the phone, after the third call in half an hour, I told him that he just had to wait his turn for his free estimate, he started yelling at me and said I was a bad business person, then the line went dead. I immediately called back and got his voice mail, never got a reply, now I have to take time out of my life to answer this.
**** ******** SKV Construction