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BBB Business Review

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BBB Accredited Business since

Quality Home Service

Phone: (630) 461-7894 Fax: (630) 833-9313 View Additional Phone Numbers 491 W 2nd St, Elmhurst, IL 60126

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Quality Home Service is a general contractor specializing in remodeling and refinishing bathtubs. Located in Elmhurst, IL, this company serves the western suburbs of Chicago, including Northlake, Franklin Park, Villa Park, Lombard, Bellwood, Berkeley, Addison, Glendale Heights, Glen Ellyn, Wheaton, Bensenville, Addison, Brookfield, Oak Brook, Oakbrook Terrace, and Carol Stream. The company started in 1979 as a bathtub refinisher but soon expanded to take on general contracting job. Quality Home Service is run by a father and son team who will take their clients to their favorite home improvement store to pick out supplies for them, or even go to the store for them and pick up the larger components of their home remodeling job for them to get the job done.

This company performs bath, kitchen, and basement remodeling in addition to refinishing bathtubs and sinks as an inexpensive and simple option to bring life back into an older bathroom or kitchen. They also retile floors, shower surrounds, and backsplashes and install new toilets and sinks in order to give bathrooms a fresher, cleaner look. Tiles can be installed in a variety of specialized patterns to give a bathroom or kitchen a luxury look at a fraction of the cost. They will also install siding and windows for their customers in addition to remodeling kitchens, bathrooms, and basements.

Visit the website for Quality Home Service to learn more about the services they offer, view examples of their past work, and contact the company to request a kitchen remodel, bathtub refinishing, or installation of siding or windows.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Quality Home Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Quality Home Service include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Quality Home Service
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 12, 2001
Type of Entity

Sole Proprietorship

Business Management
Mr. Fred Lubke, Owner Ms. Pat Lubke, Secretary / Treasurer
Contact Information
Principal: Mr. Fred Lubke, Owner
Business Category

Contractors - General Siding Contractors Construction & Remodeling Services Windows - Installation & Service Bathtub Refinishing Tilling New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.