Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          New Leaf Remodeling has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforNew Leaf Remodeling

            General Contractor
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/1/2011

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            New Leaf Remodeling is a home remodeling company in Rockford, IL. We are a professional construction firm with two civil engineers and a design consultant on staff and more than 70 years combined design and construction experience.

            Products & Services

            We are a professional construction firm with two civil engineers and a design consultant on staff with design and construction experience. We give a warranty on all work and labor and offer a design studio to plan your projects.

            Business Details

            BBB File Opened:
            4/11/2011
            Years in Business:
            13
            Business Started:
            3/7/2011
            Business Incorporated:
            3/7/2011
            Accredited Since:
            6/1/2011
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            10
            Alternate Business Name
            • New Leaf Remodeling LLC
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 AM
            T:
            8:00 AM - 5:00 AM
            W:
            8:00 AM - 5:00 AM
            Th:
            8:00 AM - 5:00 AM
            F:
            8:00 AM - 5:00 AM
            Business Management
            • Ms. Deborah Contarino, Owner
            Contact Information

            Principal

            • Ms. Deborah Contarino, Owner

            Customer Contact

            • Ms. Deborah Contarino, Owner
            Additional Contact Information

            Fax Numbers

            • (815) 977-5740
              Other Fax

            Industry Tip

            BBB Tip: Hire a reliable and trustworthy contractor

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/17/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            **6/22/22 Contract; total contract amount: $126,746.25; total paid to-date: $59,720.01**Original contract included addition of a front wrap-around porch & separate covered patio. An approved permit was received for the front wrap-around porch, but on 9/29/22 we received notification from New Leaf Remodeling that the permit for ***************** was denied due to zoning issues. This resulted in only half of the project being permissible by the city.Several requests were made to get abreak-down of costs, which would show the allocated contract amount for the wrap-around porch as well as the allocated costs for the portion not approved by the city. Dates of the requests include: a text request on 10/27/22 to the project manager, ***********; a 11/16/22 phone call requests to **** and another in-person conversation early December 2022. Shortly after this time in Dec, we were both given a verbal total costs by *********** that the approved portion of the project was $61,000 leaving the remainder of the project totaling $65,746.25 towards ***************** which was not approved by the city.Open items that remain: unfinished drywall for a door that was covered and installation of living room windows. Meanwhile, New Leaf Remodeling is indicating they are closing the project and considering it completed. Additional concerns include: *6/21/23 final statement from New Leaf Remodeling indicating a total costs of the project as $78,889.44 this is $17,889.44 above the quoted costs provided by project manager, ***********, in Dec 2022.*Per our contract, on page 2, it is noted that final payment is "due upon completion of final punchlist"*A sworn statement was requested on 7/11/23 in writing to New Leaf Remodeling. ***************************** responded in an email that they were not obligated to provide this nor is it their policy to do so. This is a statute requirement: 770 ILCS 60/5. Spoke to a **** @ New Leaf and matter also escalated to owner without a response to date
            Read More

            Customer Reviews

            0 Customer Reviews

            What do you think? Be the first to review!

            How BBB Processes Complaints and Reviews

            Start a Review

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.