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Find a Location

New Leaf Remodeling has 1 locations, listed below.

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    Business ProfileforNew Leaf Remodeling

    General Contractor
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/1/2011

    Years in Business: 13

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    New Leaf Remodeling is a home remodeling company in Rockford, IL. We are a professional construction firm with two civil engineers and a design consultant on staff and more than 70 years combined design and construction experience.

    Products & Services

    We are a professional construction firm with two civil engineers and a design consultant on staff with design and construction experience. We give a warranty on all work and labor and offer a design studio to plan your projects.

    Business Details

    Location of This Business
    6551 E Riverside Blvd Ste 110, Rockford, IL 61114-4962
    BBB File Opened:
    4/11/2011
    Years in Business:
    13
    Business Started:
    3/7/2011
    Business Incorporated:
    3/7/2011
    Accredited Since:
    6/1/2011
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    10
    Alternate Business Name
    • New Leaf Remodeling LLC
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 AM
    T:
    8:00 AM - 5:00 AM
    W:
    8:00 AM - 5:00 AM
    Th:
    8:00 AM - 5:00 AM
    F:
    8:00 AM - 5:00 AM
    Business Management
    • Ms. Deborah Contarino, Owner
    Contact Information

    Principal

    • Ms. Deborah Contarino, Owner

    Customer Contact

    • Ms. Deborah Contarino, Owner
    Additional Contact Information

    Fax Numbers

    • (815) 977-5740
      Other Fax

    Industry Tip

    BBB Tip: Hire a reliable and trustworthy contractor

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/17/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    **6/22/22 Contract; total contract amount: $126,746.25; total paid to-date: $59,720.01**Original contract included addition of a front wrap-around porch & separate covered patio. An approved permit was received for the front wrap-around porch, but on 9/29/22 we received notification from New Leaf Remodeling that the permit for ***************** was denied due to zoning issues. This resulted in only half of the project being permissible by the city.Several requests were made to get abreak-down of costs, which would show the allocated contract amount for the wrap-around porch as well as the allocated costs for the portion not approved by the city. Dates of the requests include: a text request on 10/27/22 to the project manager, ***********; a 11/16/22 phone call requests to **** and another in-person conversation early December 2022. Shortly after this time in Dec, we were both given a verbal total costs by *********** that the approved portion of the project was $61,000 leaving the remainder of the project totaling $65,746.25 towards ***************** which was not approved by the city.Open items that remain: unfinished drywall for a door that was covered and installation of living room windows. Meanwhile, New Leaf Remodeling is indicating they are closing the project and considering it completed. Additional concerns include: *6/21/23 final statement from New Leaf Remodeling indicating a total costs of the project as $78,889.44 this is $17,889.44 above the quoted costs provided by project manager, ***********, in Dec 2022.*Per our contract, on page 2, it is noted that final payment is "due upon completion of final punchlist"*A sworn statement was requested on 7/11/23 in writing to New Leaf Remodeling. ***************************** responded in an email that they were not obligated to provide this nor is it their policy to do so. This is a statute requirement: 770 ILCS 60/5. Spoke to a **** @ New Leaf and matter also escalated to owner without a response to date
    Read More

    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB of Chicago & Northern Illinois

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