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BBB Business Review

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Description

More Than a Carpenter is a carpentry and renovation company that also provides plumbing and electrical renovation services. This company is located in West Chicago, IL, and serves the western Chicago suburbs including Wheaton, Winfield, Geneva, St Charles, Lombard, Elmhurst, Bloomingdale, Schaumburg, Wayne, Batavia, Streamwood, Elgin, Bartlett, Aurora, Naperville, Warrenville, Downers Grove, Lisle, Lakewood, Eola, Carol Stream, and Glendale Heights. This company specializes in full kitchen and bath remodeling, decks, custom cabinetry and doors.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that More Than A Carpenter meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for More Than A Carpenter include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

3 Customer Reviews on More Than A Carpenter
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 3

Additional Information

BBB file opened: March 31, 2009 Business started: 10/01/1990 Business started locally: 10/01/1990
Type of Entity

Sole Proprietorship

Business Management
Mr. Dennis Smith, Owner
Contact Information
Principal: Mr. Dennis Smith, Owner
Business Category

Contractors - General Basement - Contractors Contractor - Remodel & Repair Drywall Contractors Electricians Floor Laying, Refinishing & Resurfacing Gutters & Downspouts Patio & Deck Builders Deck Builders Deck - Repair Patio Builder Deck Builder Vinyl Decking Patio, Porch & Deck Enclosures Plumbing - Renovation & Repair Contractor - Tile Roofing Tile - Ceramic - Contractors & Dealers Construction & Remodeling Services Basement - Remodeling Bathroom Remodeling Remodeling Services Hardwood Floor Contractors Cabinet Doors Cabinets Tile - Non-Ceramic - Contractors & Dealers Deck Cleaning and Treatment Tile & Grout Cleaning Deck Cleaning & Sealing Kitchen Remodeling Carpenters New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)

Hours of Operation
Monday-Friday 6am-6pm.
Service Area
West of 294 - South of 290 - North of I55 - East of RT47

Customer Review Rating plus BBB Rating Summary

More Than A Carpenter has received 5 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.