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BBB Accredited Business since
Phone: (847) 338-1644 1094 Blackhawk Dr, Elgin, IL 60120
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Home repairs, small job specialist
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A BBB Accredited Business since
BBB has determined that Larry's Home Maintenance, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Larry's Home Maintenance, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Larry Bernstein, Owner
Contractors - General Electricians Home Improvements New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)
Method(s) of PaymentCheck or cash
Refund and Exchange PolicyOne year warranty
1094 Blackhawk Dr
Elgin, IL 60120 (847) 338-1644 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I called Larry ********** to put in a walk in tub in my BR I waited at least 4 months by my choice to have this done by Larry as I trusted him and I had him several times in my home to do work. It took him and two other men to do thie job 3 weeks I had an appt for Larrys co worker ****** to put tiles in tub area that very same day Larry texted me to tell me ****** put up tiles one time only and I would take a risk of course I got angry as Larry is notorius for promising to finish a job and then stopping in the middle to get more clients leaving me waiting a long time for him to return to finish job All of a sudden Larry comes to my house proceeds to take all of his equipment from my garage My bathroom was not nearly done,he wanted to talk and I told him to complete his job and get the **** out of my house,he claims that I banned him from coming in my house although he was there that very same day telling ****** how to do the tiles It came out beautiful Now there was a streak in the paint job and ****** promised to come back and re paint he also told me to go out and get grout and he would finish the grouting on the floor around the tub,Larry also broke my mirror in the BR as well as my medicune cabinet mirror, Larry first had told me that I would have to live with it I asked about his ins co I was told that my ins co would have to pay as his was 1000 deductible thats not right we discussed several options I agreed to have a frame put around it My walls had all little nail marks in it Larry spoke to my husband and promised to come back after 4pm when he was home to complete the job My husband tried several times to call Larry to no avail To this day Larry nor ****** has showen up to fix my mirrors that he broke cover up holes that were put in my walls to hold a tarp uand grout around the tub. On the day that Larry came storming over to remove his equipment we got into a real heated fight Larry called me a ***** then I then I swore and yelled at him profusely as I was not going to put up with someone calling me a ***** he also threatened to file a lien against my home I asked him for what his answer was for non payment My toilet was not in nor my vanity nor was all the tileing complete I didnt even know how much I owed I trusted that he would re grout my floor fix my mirrors re paint above tub area and cover up holes that they made in my kitchen area ****** could testify to the fact that all this was promised to me Larry charged me 3,000 for all this plus on his invoice he charged me for three men when in fact the other man was in training and did little or nothing. Larry told me that he would alert everyone in my community not to do work for me,he claims that he works with every contractor in *** ****. I have many many health issues that Larry Even knows about he said I use my illness as an excuse for the way I act Larry received all the money before finishing the job I trusted that he or someone else would come back and finish up here, I would never reccommend Larry to anyone I want a new mirror for my bathroom plus a medicine cabinet that was broken by someone in his group. I have been very upset about this for a long time which aggrivates my conditions. I sincerely hope that this issue will be handeled
Desired Settlement: I am looking for a refund of $300 that Larry charged me for a man that did little or no work since he had only been on the job for 2 weeks he was observing I want a new mirror in my bathroom just like the one I have there same size My husband did the other stuff that was incomplete. Work invoice is dated June 28 Work was completed by june 21 I know Larry put on that invoice what he wanted after he was done with me invoice is in accurate I am also requesting a written letter from Larry Apoligizing for threatening calling me a ***** and breaking mirrors and never replacing them
Business Response: Initial Business Response /* (1000, 5, 2014/08/06) */ The customer kept adding things to the job. The original work order was to install the walk in tub. Then she added tiling on the wall. Then she added tiling on the floor. I tried telling her that the price quoted did not include tiling she went berserk yelling at me at the top of her lungs. Since I was in the garage all her neighbors heard her. She told me to get the **** out. I told her that if she kicked me off the job she would pay me for the work done or I would file a lien on the house. This is the threat she mentions. She called her husband home from work which is the only reason we waited around. While waiting the told me what I could do with a screwdriver using the ***** word three times ********* once in one statement about four times. Yelling all this at the top of her lungs. She said I would never get another job in her neighborhood again. I have been called by three of her neighbors to do work for them and all asked why she was attacking me. All told me similar stories that she has done to other contractors. I gave her a set price for the job, not time and material. Yes there was one a new person in training that she did not pay for so there is no refund coming.
|6/30/2014||Problems with Product/Service|