If yes, click here to learn about BBB Accreditation.
This business is not BBB accredited.
Phone: (630) 546-4599 Fax: (630) 752-8557 808 E. Indiana Street, Wheaton, IL 60187
BBB Business Reviews may not be reproduced for sales or promotional purposes.
View Business Review Inquiries
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Jason Werr, President
Contractors - General Contractor - Remodel & Repair Construction & Remodeling Services Basement - Remodeling Bathroom Remodeling Contractor - General Green Builder Kitchen Remodeling New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)
THIS LOCATION IS NOT BBB ACCREDITED
808 E. Indiana Street
Wheaton, IL 60187 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Our primary dispute is that our builder (JAW Builders) has been non-responsive since our final walkthru on February 28th, 2015. JAW Builders submitted a draw to ******* Bank in early March that is has increases that we were not made aware of thru the Change Order process, as outlined in our contract, or thru our request to see copies of invoices. I have communicated with JAW Builders (*****@jawbuilders.com) thru email and voice mail on numerous occasions, requesting that he provide documentation on the increases (see attached emails) and timeline of when our punch list items **** be addressed. Since there has been no response from JAW Builders and in an effort to get sub contractors paid, I had requested, per the recommendation of ******* Bank, that JAW Builders resubmit the latest draw with only a list of approved sub contractors as outlined in an email dated March 10th. *********** from ******* Bank has also had multiple conversations with ***** recommending that he resubmit the draw per my recommended sub list and provide invoices for the other items. Per *****'s conversation with ***, JAW Builder refuses to resubmit the draw for the approved subs and also refuses to provide any invoices, citing that he was not given invoices for any of these items. This can be confirmed with our loan officer at ******* Bank , *********** who's info is below. Lastly, we are trying to do the right thing here by making sure the subs that did the work, get paid. Its unfortunate that JAW Builders has submitted a draw that includes excesses that we were not made aware of thru a change order process.
Desired Settlement: JAW Builders resubmit the latest draw with the approved vendor list from my email from March 10th - Provide all receipts for any overages within the draw - Provide timeline on when punch list items will be completed or scheduled to be completed - Recognize that a payment of $1580.00 to JAW Builders was for the extra paint colors (see attached check that cleared) - Remainng construction loan funds be withheld from JAW Builders to pay for the repair by a 3rd party for all punch list items that they will not repair.
Business Response: Initial Business Response /* (1000, 9, 2015/05/04) */ Contact Name and Title: **** ** ******* Attorney Contact Phone: XXXXXXXXXX Contact Email: *******@ccvmlaw.com Our firm represents JAW Builders, Inc. with respect to this claim. JAW Builders, Inc. disputes the claims asserted by the ********* The project was complete and according to the terms of the Contact, ******* was required to pay for the work performed, prior to the occupancy of the residence. Given the long term relationship between the parties, ******* was permitted to occupy the residence prior to payment based on the promise to pay promptly. ******* failed to abide by the written terms of the Contract and has not paid for the work performed. In order to gain an apparent advantage over JAW Builders, and injure its relationships with subcontractors, ******* has called the subcontractors. Since his possession, the pre-occupancy punchlist changed dramatically for items that were not punchlist items, with additional warranty items. However, PLEASE NOTE - PER THE CONTRACT ALL PUNCHLIST ITEMS AND WARRANTY ITEMS WILL NOT BE PERFORMED UNTIL PAYMENT OF THE CONTRACT AMOUNT. ******* agreed to these terms and now seeks to amend the terms, injure JAW Builders' reputation and avoid his financial obligations. The issue regarding the check for the paint, was not an extra but an amount that Ms. ******* agreed to pay outside of the Contract, at the tie the painter was retained. Mr. ******* simply just does not want to pay this amount and is setting forth a baseless claim. JAW Builders, Inc., in order to preserve its statutory rights, was forced to retain an attorney and file a lien against the *******'s residence. We are presently attempting to resolve this matter through Mr. *******'s attorney and are seeking additional assistance from *******'s title company as to any issues it has with final lien waivers. The title company has all documents required to If you have any additional requests please feel free to contact me directly Very truly yours, **** ** ****** ****** ***** & ********* LLC **** ****** *** ******* ***** IL XXXXX XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 16, 2015/07/06) */ The business JAW Builders is still unresponsive in resolving the issue. Their lawyer has not been able to obtain invoices from the builder in the amounts in questions. We have been waiting for over a month to hear back. Final Business Response /* (4000, 18, 2015/07/08) */ Contact Name and Title: **** ** ****** Contact Phone: XXXXXXXXXX Contact Email: *******@ccvmlaw.com The claimant's position has not changed - Claimant remains in breach of the contract and is withholding funds that were to be paid to JAW Builders for over four (4) months. The claimant took possession of the premises without making the final payment to JAW Builders, in violation of the Contract. The Claimant is in breach and JAW Builders is commencing arbitration in order to obtain final payment. The arbitration is pursuant to the Contract and will take place before a third party arbitration panel. The claimant's actions are such that JAW Builders will be expending a significant amount of legal fees in order to get what is owed. The claimed defects are in dispute and are outside the scope of the Contract. Final Consumer Response /* (4200, 20, 2015/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have not to date seen an adequate explanation supporting JAW Builder lien claim. In fact, I have gone out of my way to setup an Escrow Account to ensure that the sub contractors that did their work for the agreed upon contract price where paid. (See attachment). We have recently also been notified that another sub has placed a lien on our house due to JAW Builders failed attempt to pay the sub the amount that was agreed upon with JAW Builders. JAW Builders presented ZERO change orders. And per the contract (see below), JAW Builders needed our sign off on any amounts that exceeded the original contract. In the most recent draw that JAW Builders sent to Wheaton Bank, it contained amounts that exceeded anything that was discussed or agreed upon. JAW Builders has failed to produce any authorized invoices for over (4) months as proof as to how he came to these numbers. Lastly, to set the record straight, this was a remodel project and not a new construction. We owned the house at the beginning of the project and still own the house today. No certificate of occupancy was needed per the City of Wheaton. From the signed contract: 9. Change Order. Any change, alteration, addition or deletion from the plan and specifications referred to herein shall be in writing and signed by both the Homeowner and Contractor.