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Description

Hammell Homes is a general contractor which provides property preservation and restoration to residential customers. This company serves the northern suburbs of Chicago, including Skokie, Wilmette, Kenilworth, Winnetka, Lincolnwood, Morton Grove, Northfield, Niles, Park Ridge, Glencoe, Northbrook, Golf, Des Plaines, Highland Park, Deerfield, Highwood, Bannockburn, Lincolnshire, Riverwoods, Mt Prospect, Prospect Heights, and Wheeling. Services available from this company include basement finishing and remodeling, kitchen remodeling, bathroom remodeling, plumbing, and handyman and general maintenance services.

 

Reviews : 

A man in his 40s from Evanston, IL wrote a 5 star Yelp review.
They always do fast and reliable work, and fix any problems that arise in old homes like mine. I've used them on projects from simple paint, plaster, and clean-up to roofing, bathroom fixtures, and AC. Hammell Homes has also helped me out with more than one emergency.
Aaron A. Evanston, IL 
5.0 star rating 3/12/2016


A man in his 30s from Evanston, IL wrote a 5 star Yelp review "Rick is my Go To Guy for everything to do with a home! from the concrete drive way, to landscaping, interior maintenance, customizing closet space, custom light fixtures, plumbing,  they even worked on the roof and trimmed the trees....you name it he'll get it done.
Nadeem N. Evanston, IL
5.0 star rating 3/10/2016


A Yelp user from Evanston, IL wrote a 5 star review "I am a real estate investor and whenever I need renovation work I call Rick Hammell. I trust him to handle all aspects of the project and to come in at budget and timely, and he always employs a team of professionals.
John M. Evanston, IL
5.0 star rating
February 2, 2016


A woman in her 30s from Chicago, IL wrote a 4 star Yelp review "Rick from Hammell Homes was great, they gave us an estimate and everything via e-mail. (A rarity) They were very prompt about scheduling the work and replacing our stairs, even putting in some supports that the original construction was missing.  We will definitely contact them for future projects. Paige S. Chicago, IL
4.0 star rating
February 1, 2016, 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hammell Homes meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Hammell Homes include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Hammell Homes
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 28, 2006 Business started: 01/01/1986 Business started locally: 01/01/1986
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
http://www.idph.state.il.us
Phone Number: (312) 814-2608

Type of Entity

Sole Proprietorship

Business Management
Mr. Rick Hammell, Owner
Contact Information
Principal: Mr. Rick Hammell, Owner
Business Category

Contractors - General Basement - Contractors Basement - Finishing Drywall Contractors Electricians Hand Painting & Decorating Contractor - Insulation Painting Contractors Painters - Commercial or Residential Deck Builders Plumbers Plumbing - Contractor Construction & Remodeling Services Basement - Remodeling Bathroom Remodeling Remodeling Services Windows - Installation & Service Handyman Services Hardwood Floor Contractors Cabinets Countertops Doors Doors - Patio Doors - Installation Kitchen Cabinets & Equipment - Household Windows & Doors - Installation & Service Windows Windows - Wood Windows - Vinyl Custom Framing Fire & Water Damage Restoration Fire Damage Restoration Water Damage Restoration Contractor - Commercial Contractor - Interior Trim Contractors - Flooring Contractors-Drywall / Plastering Kitchen Remodeling Kitchen & Bath Design Carpenters Concrete Contractors New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)

Products & Services

Hammell Homes sells the following brand(s): Carlson Custom Countertops, Decorator Hardware & Bath , Epco Paint Wallpaper, Evanston Lumber Co, Evanston Lumber Design Center, Lee Lumber & Building Material, Lemoi Ace Hardware, Lowe's, North Shore Kitchen & Bath Ctr, Restoration Hardware, Skokie Millwork Inc, The Home Depot

Hammell Homes offers the following product(s): Carlson Custom Countertops, Decorator Hardware & Bath , Epco Paint Wallpaper, Evanston Lumber Co, Evanston Lumber Design Center, Lee Lumber & Building Material, Lemoi Ace Hardware, Lowe's, North Shore Kitchen & Bath Ctr, Restoration Hardware, Skokie Millwork Inc, The Home Depot

Method(s) of Payment
Credit card, cash, check.
Refund and Exchange Policy
Hammell Homes has a great interest in taking care of our customers not only during the project, but for the future. Our first concern is to "do it right the first time" and build with quality products so our customers do not have to make any callback. Despite all efforts and supervision, workmanship mistakes are made and we have a (1) one year warranty on all our workmanship to repair or reconcile all problems to an industry standard. In addition to Hammell Homes one year warranty, various subcontractors may have additional warranties which will be honored by that particular subcontractor. Any material that is covered by its own warranty will be addressed by the manufacturer.


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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.