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BBB Business Review

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BBB Accredited Business since

Global Restoration Services

Phone: (630) 639-9990 Fax: (630) 477-0700 11253 Kiley Dr, Huntley, IL 60142 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Global Restoration Services is a mold, water, and fire damage remediation and renovation company. This business is located in Huntly, IL, and serves the north-western Chicago suburbs including Villiage of Lakewood, Crystal Lake, Harmony, Starks, Allens Corners, Hampshire, Gilberts, West Dundee, Carpentersville, Algonquin, Lake in the Hills, Cary, Trout Valley, Fox River Grove, Oakwood Hills, Coral, Union, Marengo, and Barrington. This company provides restoration services in case of fire, water, and mold damage, and also provides additional trauma and crime scene cleanup services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Global Restoration Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Global Restoration Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 13 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 13

Customer Reviews Summary Read customer reviews

12 Customer Reviews on Global Restoration Services
Customer Experience Total Customer Reviews
Positive Experience 12
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 12

Additional Information

BBB file opened: May 11, 2012 Business started: 07/13/2011 Business started locally: 07/13/2011
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Dan Wilnau, Business Manager
Contact Information
Principal: Mr. Dan Wilnau, Business Manager
Number of Employees


Business Category

Contractors - General Contractor - Remodel & Repair Floor Laying, Refinishing & Resurfacing Floor Coverings & Installation Carpet Installation Pipe Inspection Pipe Line Contractors Plumbing Drains & Sewer Cleaning Sewer Contractors Tile - Ceramic - Contractors & Dealers Construction & Remodeling Services Bathroom Remodeling Remodeling Services Fire & Flood Emergency Service Cabinet Equipment & Supplies Bathroom Accessories Cabinets Countertops Kitchen Accessories Kitchen Cabinets & Equipment - Household Tile - Non-Ceramic - Contractors & Dealers Fire & Water Damage Restoration Water Damage Restoration Mold & Mildew Inspection Project Management Mold & Mildew Inspection/Removal/Remediation Mold Consulting & Testing Sewer Pipe Crime Scene/Trauma Clean Up Tile Restoration Contractor - Interior Trim Contractors - Flooring Contractors-Water & Sewer Kitchen & Bath - Design & Remodeling Kitchen Remodeling Kitchen & Bath Design Carpet Layers New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)

Hours of Operation
Available 24/7

Customer Review Rating plus BBB Rating Summary

Global Restoration Services has received 5 out of 5 stars based on 12 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.