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BBB Accredited Business sinceAdditional Locations
Phone: (872) 207-0364 Fax: (847) 836-0503 View Additional Phone Numbers 1301 Pyott Rd Ste 201A, Lake in the Hills, IL 60156
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EDP Construction is a family owned business with over 10 years of experience in the Illinois area. EDP Construction specializes in commercial and residential construction work. We specialize in siding, roofing,gutters,windows,skylights, fascia /soffit and garage doors.
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A BBB Accredited Business since
BBB has determined that EDP Construction meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for EDP Construction include:
- 5 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. Ector Di Paolo, Owner
Contractors - General Construction & Remodeling Services New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)
Products & Services
EDP Construction sells the following brand(s): - ROYAL , -CERTAIN TEED, -IKO, -KP PRODUCTS, -OWENS CORNING, -TAMKO, Cerain-Teed, many more., Tamko
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (847) 836-0503(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|3/3/2016||Problems with Product/Service | Complaint Details Unavailable|
|2/3/2016||Problems with Product/Service | Complaint Details Unavailable|
|4/3/2015||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: We have called the contractor several times to replace the missing shingle and repair the bent gutter section, but has got very little response from him. We have being calling for sometime and he has failed to show up to see the problem to do the repair work. Our roof have been exposed to the cold and the rain for a long time. He guaranteed his work in the contract, but has not made any good on his promises.
Desired Settlement: We want the company to replace the shingle that is missing, as well as repair the piece of gutter section that got bent out of shape. We have a contract with them, that stipulates 3 years of guarantee. Hector has not returned our calls, and actually is playing the game of find me if you can. If our roof has been damaged because of their negligence, we will have to get legal action in this case.
Business Response: Final Consumer Response /* (450, 5, 2014/05/06) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated: EDP employees finally showed up on 5/2/14 to replace the missing shingle. The owner on the other hand, never returned to our house to supervise the situation. Very disappointed by his lack of quick response!
Customer Reviews Summary