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BBB Business Review

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BBB Accredited Business since

DESIGNfirst Builders

Phone: (630) 250-7777 Fax: (630) 559-2444 View Additional Phone Numbers 1201 Norwood Ave, Itasca, IL 60143 View Additional Email Addresses http://www.designfirstbuilders.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

DESIGNfirst Builders is a general contractor which provides home remodeling and renovation services for residential customers. This company serves the northwest suburbs of Chicago, including Elk Grove Village, Roselle, Medinah, Schaumburg, Addison, Glendale Heights, Bensenville, Wood Dale, Schiller Park, Franklin Park, Hanover Park, Hoffman Estates, Elmhurst, Villa Park, Lombard, Glen Ellyn, Wheaton, Schiller Park, Northlake, Stone Park, Rosemont, Carol Stream, Berkeley, Hillside, Rolling Meadows, and Mt Prospect. Services available from this company include remodeling, home renovation, custom kitchen design and remodeling, custom bathroom design and remodeling, residential additions, basement finishing and remodeling, and interior architectural design.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that DESIGNfirst Builders meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for DESIGNfirst Builders include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on DESIGNfirst Builders
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 23, 2006 Business started: 07/11/2002 Business started locally: 07/11/2002 Business incorporated 02/28/2007 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department Of Financial And Professi...
320 W Washington St Fl 3, Springfield IL 62701
Phone Number: (800) 560-6420

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Aaron Hammond, Operations Manager Mr. Tony Slade, Owner/President
Contact Information
Principal: Mr. Aaron Hammond, Operations Manager
Business Category

Contractors - General Home Improvements Construction & Remodeling Services Basement - Remodeling Bathroom Remodeling Millwork Home Design & Planning Interior Decorators & Designers Kitchen Remodeling Carpenters New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)

Alternate Business Names
Design First Builders, LLC
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.