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BBB Accredited Business since

Del Mar Builders

Phone: (708) 248-6451 Fax: (708) 898-2296 View Additional Phone Numbers 165 W 10th St, Chicago Heights, IL 60411 http://www.getdelmar.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Del Mar Builders meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Del Mar Builders include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Del Mar Builders
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 3

Additional Information

BBB file opened: November 04, 1991 Business started: 09/30/1991 in IL Business started locally: 09/30/1991 Business incorporated 09/30/1991 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
www.idfpr.com
Phone Number: (312) 814-4500

Type of Entity

Corporation

Business Management
Mr. Michael Hudek, President
Contact Information
Principal: Mr. Michael Hudek, President
Business Category

Contractors - General Basement - Contractors Basement - Finishing Contractor - Remodel & Repair Home Builders Roofing Contractors Construction & Remodeling Services Basement - Remodeling Bathroom Remodeling Kitchen Remodeling Kitchen & Bath Design New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)

Alternate Business Names
D J H, Inc.

Customer Review Rating plus BBB Rating Summary

Del Mar Builders has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 165 W 10th St

    Chicago Heights, IL 60411 (708) 248-6580 (708) 248-6451

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/16/2016 Problems with Product/Service | Complaint Details Unavailable
9/23/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Stairs: -The contractor never returned the front door keys -Polyurethane missing in some spots (from tape removal) Screens need to be replaced Fire smell on 1st floor and 3rd floor Ground Floor: Office: Front door - need a coat of Polyurethane Furnace room: - Furnace vents do not have open & Close for air flow management 2nd Floor: Kitchen: -Appliances: -Stove not cleaned -Dishwasher not cleaned -Paint/prime behind appliances (fridge, stove and dishwasher and Microwave) Cabinets: Door by fridge has mark Crown molding not calked in the corner Cabinets not calked, not leveled and not flush - Floor Tiles grout cracked -Windows shows soot from fire Living room: -Windows shows soot from fire 3rd Floor Master Bathroom -Lights have paint at the base -Marble counter top scratched by Del Mar contractors -Sink #1 has been chipped by contractor -Sink #2 has concrete on it -Bathroom Fan needs to be replaced -Vanity base needs to be calked Master Bedroom -Window painted -Top window dirty-soot -Ceiling fan base has paint on it and ceiling has black hand print from contractor 2nd Bathroom -Lights have paint at the base -Bathroom Fan needs to be replaced 2nd Bedroom -New Ceiling fan need to be installed 4th Floor -Need paint around sliding door frame - fixed but also painted the wall with the wrong color Water heater room: -Attic needs to be cleaned

Desired Settlement: The work needs to be done in a timely manner without resulting in additional damage. Most of the work listed above resulted from the contractor not taking the proper precautions. We have been chasing the contractor for the past 3 months.

Business Response: Initial Business Response /* (1000, 5, 2013/09/12) */ Contact Name and Title: **** ******* Contact Phone: XXX-XXX-XXXX Contact Email: *****@getdelmar.com I've attached the last 3 emails that I sent to Mr. *******. He has not responded to any of them. They are dated from 8/14, 8/22 and 9/12. We have made several attempts at reaching out through text, voicemail and email. He has responded to none of these requests. Del Mar Builders performed additional work that they did not bill Mr. ******* for as a part of this project. Mr. ******* also hired one of Del Mar Builders workers to do extra work for him and then never paid him in full for the work performed. Del Mar ended up paying for this work to satisfy a lien that was placed on the property. We have set up a meeting for Tuesday 9/17 to try and get a resolution to this.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

3 Customer Reviews on Del Mar Builders
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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