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BBB Accredited Business since
Phone: (708) 699-7444 View Additional Phone Numbers 1275 W Roosevelt Rd Ste 118, West Chicago, IL 60185
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A BBB Accredited Business since
BBB has determined that Cardinal Construction Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
Phone Number: (312) 814-2608
Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500
Type of Entity
Business ManagementMr. Bob Schaefer, Owner Ms. Leigh Ann Kearns, Manager
Related BusinessesCardinal Construction Concepts, Inc.
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Alternate Business NamesCardinal Construction Corporation
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1275 W Roosevelt Rd Ste 118
West Chicago, IL 60185 (708) 699-7444 (630) 232-9532 Directions
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Discount Coupons for Cardinal Construction Company, Inc.
10% OFF ANY JOBS/PROJECTS UP TO $10K; 5% OFF ANY JOBS/PROJECTS AFTER $10K
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Additional Phone Numbers
- (630) 232-9532(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Cardinal Construction was contracted in September to build the following: a patio (completed in November) Steps off deck to patio- incomplete Outdoor lighting on patio- incomplete Install fire pit- incomplete Pour concrete lip next to garage- incomplete Numerous attempts have been made on my behalf to contact Bob ******** with Cardinal Concrete and his responses continue to claim various excuses why the work hasn't been completed.
Problems with Product/Service
Read Complaint Details
Complaint: We ordered or contracted for the replacement of double doors for our home on 4/26/2015 with promise of delivery in about 2 months. Since that time we have had over 8 promised dates - generally of "2 weeks" - each after a missed promised date and to date no delivery of doors or service. The repeated recent excuses are that his brother's business is to busy to stain doors and that he has been busy. He told us that the doors would be in today 10/21/15. He also said the doors had been delivered to his brother's business at **** *****, Schauberg, il. unit 5 I've repeatedly asked for proof of delivery and for proof he paid for the doors and have been repeatedly told the papers were in his office at home and he would fax them to me. He (and his wife) came to our house to talk and excuse the delay and promised delivery and installation for 8:30 a.m. to 9 a.m. today.
Desired Settlement: We want a refund of our $7,712.
Contact Name and Title: Bob ********
Problems with Product/Service
Read Complaint Details
Complaint: On July 17, 2013 we signed work contract with Cardinal Construction (CC) (owner *** ********) for installation of concrete driveway, back patio, front entrance walkway, and driveway-adjoining side walkway. We placed $2,000 down. CC said they could get job done by following week or two. Did not hear back after 3 weeks during which our check of $2,000 was cashed. We called CC and they finally came out on 8/16/13 to do job and completed job on Saturday 8/17/13, under the supervision/leadership of *** ***** Afterwards, *** informed us that the type of concrete used does not need to be sealed. We noticed a crack in the concrete located in the driveway-adjoining side walkway October 31, 2013. In first week of November, I called *** **** to inform about the crack. *** stated that to call him back in February and they would be out to repair it, no charge. *** stated that because of the cold weather season they could not repair it now but would be able to in February or when the weather started to warm up. I called *** back in late February at which time he said the ground is still frozen and to call him back in 2 months. During 2 month period in March, another crack in front walkway appeared. I called *** in the beginning of April to discuss time for him to come out to repair crack and to inform him about second crack that had developed. I left a voicemail message. He called back within 10 minutes, but then stated abruptly that he had to call me back in 5 minutes. He never called back. On April 23, 2014 my wife called the owner of CC *** ******** to complain about why the repair job was not completed and why we did not hear back from *** or him. *** stated that this was the first time he was hearing about it. We detailed both crack problems and sent him photos of both cracks. *** stated via text message that he talked to *** and that *** would be calling us. *** never called us to this day. After further text messages with my wife on April 23, 2014 with ***, he texted at 7:10pm that he would be in ********** next day (April 24, 2014) "tomorrow to fix a deck. The day will be spiractic with the rain. But will get there. I will call you on way. If your not home I will look and give you a honest answer" After my wife text messaged him my cell number, *** texted back "ok I will be out." He never showed up on April 24th nor contacted us. I texted him back in first week in May and he texted back that he would get the repair job done by either the end of May or at the latest, end of June. I texted back ok. During the month of May, a new crack appeared in our back patio. On June 20, I texted *** to give me a specific date that the repair job would be done in order to plan our schedule. *** replied via text, "I will. This weather is killing me ****. I will keep you updated. *** gave no updates, no calls, no contact past June. On July 9, 2014, I again texted *** to give me an exact date when this job would be done, that we were tired of waiting with no response. *** responded at 10:52 am on July 9, 2014 "I getting there when I can. I have a ton of stuff not getting done because of all the rain delays. I will get to you. I'm going to get back in area couple weeks. Will get it done..Thanks" After texting him that I'll look forward to seeing him in 2 weeks he texted, "Ok I will do it." *** never contacted us nor showed up after 2 weeks from July 9. On August 9, I texted *** one last time that I would be off from work on Friday the 15th and Monday August 18th and asked, "Can you and your crew be out here on one of those days? *** texted back, "Send me your address again. I will be out on Monday or Tuesday to get it cut out. Sure should be able to." I texted him our home address (which we have done many times before this). On Monday April 18, 2014 at 9:24am I texted *** for exact time he or his crew would be out to do repair job. *** did not return text, did not call and did not show up on Monday August 18 nor on Tuesday August 19th.
Desired Settlement: Replacement of cracked/damaged concrete with better quality workmanship and material on all 3 cracks in a timely manner.
Business Response: Initial Business Response /* (1000, 5, 2014/08/29) */ I ****** ********. Went into contract July 17th 2013. At Which time we stated 1-2 Weeks depending on the weather.Wel we called 3- weeks later to tel her we would be out the folling week. Which we were starting the project. We started working on the removal of Drive and Walkway. We completed the Job in 1-Day and was cleaned up as well.We also Repaired her exiting drive as a favor and at no profit. Well come November calling *** and NOT the Office! At the time we were having the worst weather on record and that cracking of the concrete was do to all the rain. Then Frezzing Weather. The New concrete was directy effected in a major way and like many others that had the same effect. I spoke with owner and told them around the end of July we would be wiling to fix the Walk were there was the most damaged. Note: Keep in Mind we DO NOT Warranty Concrete and for this reason. Concrete will Crack!! But in her case it would be taking care of. But let me do it when im in area so we both do not accure more costs. Now on Tuesday the 19th of August *** went there for a look on way to Dealer. Said to me ok lets get her done. But only cutting out 1-Square of Walkway.NOT the extra 2-Small cracks not under any warranty! Now We have had Major Rain.This year We have NOT been able to keep and time slot for anyone let alone the fixes for no charge! Then they went to BBB on "A" No Warranty and "B" 3-Days after we were there. In XXXX-XXXX had the worse weather on record and Hardest winter for 20+ years! Now keep in mind this Weather and a ton of rain. I told him rest assuered that we will get on it with the right conditions. I have been in contact with them this whole time, By word or Text. Which i do use to keep track of Issues as they arise!(Now Everyone is very busy this year with the slow start of the year (XXXX)I spoke with Owners on August 26th 2014. A bit aggrevaited and told them we would start but on My terms and weather conditions!! NOTE: Wet and Heavy Rains in the forcast has Directly Affected this years planning, Time Schdules and Customers that we Had put off all year long! Not to menchen the Return customers from last year that were effected by the Extreme Weather! We are trying to get to all in a timey manner. We have only had 3- 90 Degree temps all year with More rain days than work days. This is a **** in the concrete world.. Please keep in mind this is a Curtusy and Favor not a must. Also woud like to remove and finsh in 1-Day! Not returning to Pour and clean up.. Also this is set up for a fix asap! NOTE:Depending on Wheather of course!! Sincerely, *** ******** Cardinal Construction Corp. PS.Please have customer make a accurate Report! Initial Consumer Rebuttal /* (3000, 7, 2014/09/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) We stick by our accurate report of events. We understand that weather conditions is a factor, but when we notified and showed pictures of the crack on the walkway on April 23, 2014, *** texted "When did this get poured? What's the address I will look at it." At that time and after repeated times he said he would come out, he never did. *** also texted that day after seeing the pictures, "Why is that downspout like that". (which was over the concrete) "I don't like that" "Too much rain water. May have settled the stone more than it should have.." We responded, "The downspout was like that when the concrete was poured so Sam already knew it was positioned like that." *** responded, "That needs to go under the sidewalk!" So our complaint is also based on fact that as professional experts, *** and his crew should have placed the downspout under the concrete or at least consulted with us on this. So this walkway crack was not only due to the inclement weather but it was also significantly due to oversight on the downspout location. *** in his response stated that he has been in contact with us the whole time-that is inaccurate. We initiated the texts/contact. He also stated that his staff *** came out on the 19th to take a look at it. Our question is why didn't *** knock on our door or call us to let us know he was at our house and looked at it so we can communicate more clearly. The reason we initiated a BBB complaint was because again *** did not do what he said he was going to do. So after 3 days after he said he was going to come out on the 19th, (and then not hearing from anyone-*** or *** or whoever even though he reported that *** did come out) we filed a complaint. In recent text exchanges after our filed BBB complaint, *** texted, " I understand your concern I will check with everyone on near by jobs but again weather is an issue with all this rain and it's going from Hot days to. 40* nights and we don't want more issues." So we respect and understand that other jobs have been delayed. We want 1) initiated contact from *** or *** or whoever *** appoints to do the job; 2) to be given a specific week/day/date that the repair job will be completed so we can arrange our schedules. We do not want to go through waiting process again. 3) The job to be completed on the date that *** arranges for it to be done. Final Business Response /* (4000, 11, 2014/09/22) */ On XX-XX-XX I received a text from her @ 8:40 pm and I explained that I never received a reply from my tect to her on XX-XX-XX and told her that we have had severe weather and there have been recurds indicating that even Lake Michigan has a record high of 19" higher than last years record high from 2013 and the previous week it rained for only 6 hours and accumulated 2". I explained that even on our own home we have foundation cracks that have not been repaired in 1 1/2 years with all if this weather which pushed our Contracroswe off and I have no problem fitting her into our schedule when we are in the area and she replied thank-you for fitting us in as weather permits. She will be in contact with me once a week and see how are schedule looks. I replied that sounds good and she thanked me and we are going to be communicating on a regular basis to get out there and repair the issue and she agreed to retract this issue from the BBB when we are out there working.
Problems with Product/Service
Read Complaint Details
Complaint: contract to build a pool deck was signed on 6/11/14. I filed for a building permit and was contacted by the village on 6/17/14, they requested a meeting with the contractor (CC) and myself to review code requirements. I notified CC of this. After 10 days and several attempts to have CC meet with the village I was unsuccessful. I expressed my concerns to CC via email and he responded via text- ultimately, he offered my money back and I accepted on 6/26/14. Since then i have not received the refund nor has he responded to any of my emails, texts, calls.
Desired Settlement: All I want is my $1,800 deposit back.
Business Response: Initial Business Response /* (1000, 8, 2014/07/28) */ Contact Name and Title: *** ********. President Contact Phone: XXX-XXX-XXXX Contact Email: ************************@yahoo.com Agreed. We did enter into contract. Time restrictions were placed on the job. Unfortunately we're we unable to comply. Customer was looking for a much faster build. That being said. We refunded his money in Full. Any notation made should be removed and in good faith customer to remove any and all notation and or issues regarding this matter. Sincerely, *** ******** Cardinal Construction Corp. XXX-XXX-XXXX Moblie XXX-XXX-XXXX.
Customer Reviews Summary