This business is not BBB accredited.

Brooks General Contracting Services

Phone: (773) 447-5679 Fax: (815) 436-5379 3247 W. Beach  #1, Chicago, IL 60651


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Brooks General Contracting Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Brooks General Contracting Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 07, 2003 Business started: 01/01/1999 Business started locally: 01/01/1999
Type of Entity

Sole Proprietorship

Business Management
Mr. Terry Brooks, Owner
Contact Information
Principal: Mr. Terry Brooks, Owner
Business Category

Contractors - General Electricians – Residential Demolition Contractors Floor Laying, Refinishing & Resurfacing Garage Builders Gutters & Downspouts Home Improvements Painting Contractors Patio & Deck Builders Patio, Porch & Deck Enclosures Plastering Contractors Siding Contractors Tile - Ceramic - Contractors & Dealers Construction & Remodeling Services Bathroom Remodeling Windows - Installation & Service Hardwood Floor Contractors Tile - Non-Ceramic - Contractors & Dealers Baths Contractors-Drywall / Plastering Kitchen Remodeling Building Contractors Building Restoration & Preservation Carpenters New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    3247 W. Beach
    #1

    Chicago, IL 60651 (773) 447-5679

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/14/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The work was unsatisfactory and poor quality, cabinets were installed inappropriately, damages to appliance(scratches, nicks etc.)some appear to be deliberate. Plumbing and installation of the garbage disposal never worked. Backslash was never finished. The workers were unskilled and unprofessional.

Desired Settlement: The only thing we request is that this complaint be entered as part of this company's profile so other unsuspecting consumers are not taken advantage of.

Business Response: Initial Business Response /* (1000, 5, 2014/01/02) */ Contact Name and Title: ***** ****** Contact Phone: XXXXXXXXXX Contact Email: *****************@sbcglobal.net This is my first time hearing of Ms ******'s complaints didn't want to communicate with me directly and mainly had direct contact with one of my workers.The disposal was working when we finished Mr. ******'s wanted to install a different pipe.The backsplash was completed she wanted some special trim added and my worker stated he would Come back but she told him never mind.As far as scratches on her appliances I don't know how they got there but my worker helped her to remove a scratch on the handle of the refrigerator.We covered her stove and refrigerator while we was working.