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Brighterside Contracting Group Inc.

Phone: (630) 361-7176 101 David Dr, Streamwood, IL 60107 http://www.brighterside.net


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Brighterside Contracting Group Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Brighterside Contracting Group Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 24, 2012 Business started: 04/01/2011 Business started locally: 04/01/2011 Business incorporated 04/05/2011 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
http://www.idfpr.com
Phone Number: (312) 814-4500

Type of Entity

Corporation

Business Management
Mr. Tom Thomas, Owner
Contact Information
Principal: Mr. Tom Thomas, Owner
Business Category

Contractors - General Building Restoration & Preservation New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    101 David Dr

    Streamwood, IL 60107 (630) 361-7176

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/31/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: The signed contract on 9/3/14 specified the replacement of the roof and front gutters along with an email that stated that work must be completed by 10/1. The weather was excellent for most of September, but they did not begin work until 9/18 after many calls. When they began work the crew tore off the old roof and gutters in a day and installed most of the new roof and back flat roof. They ran out of materials to finish. I inspected the work and found that they had installed roof vents when the contract clearly called or ridge vent. They also had not addressed the elevation of the roof over the entry. I was told they would be back to do this work and the carpenter would do the fascia board. The next day the crew corrected the vent issue, but the fascia board was not finished to the elevation needed for the correction to the front entry area. The crew was told to leave a gap and the carpenter would be back to finish later. The gutter crew then showed up, but since the fascia wasn't done they were sent home. Then the carpenter showed up a few days later after several documented called and finished the facia. However, the facia board on the south face was poorly installed, left a short spacer board, and was not cut even with the front facia. After repeated calls and promises the 10/1 date passed and no work was done. Then the salesman, ***, told me he had left the company and I should deal with the carpenter. After repeated calls and messages, and still no work, I sent an email and register letter with all of the complaint documentation on 10/11/14. The register letter was received on 10/15. It is now 10/17 and anther week has gone by. The letter stated that I will terminate the contract and seek another contractor after 10/26 if I don't hear from someone at Brighterside. As of 10/17/14 at 6PM I still haven't heard from anyone.

Desired Settlement: Complete work per contract including the statement, "Balance on SATISFACTORY completion." Specifically, fix all areas of fascia. replace the south fascia board so that the short board is replaced with a full length piece of fascia and installed so the board is level with the front board where they meet. Install the gutters per my specific specifications with the single downspout off of the south fascia. Remove all garage and contraction refuge.

Business Response: Initial Business Response /* (1000, 8, 2014/10/31) */ Contact Name and Title: *** ****** Contact Phone: XXX XXX XXXX Contact Email: ******@brighterside.net Scope of work has been completed in full. Home owner is satisfied with the result Initial Consumer Rebuttal /* (3000, 10, 2014/10/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) The work was not completed on time. The work was poorly done and had to be corrected. The project is done now to my satisfaction, but only after significant complaints and communications.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Brighterside Contracting Group Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)