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BBB Accredited Business sinceAdditional Locations
Phone: (815) 401-8122 Fax: (815) 270-0294 11537 Wild Deer Trl, Roscoe, IL 61073
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A BBB Accredited Business since
BBB has determined that Baney Construction meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Baney Construction include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||7|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500
Type of Entity
Business ManagementMr. Jeremiah Jessen, President Mr. Carl Baney, Owner
Contractors - General Basement - Finishing Doors - Repair Gutters & Downspouts Roof Decks Siding Contractors Construction & Remodeling Services Basement - Remodeling Bathroom Remodeling Exterior Structures - Gazebos, Arbors, Pergolas Remodeling Services Windows - Installation & Service Door Closers & Checks Door Frames Doors Doors - Patio Doors - Installation Guards - Door & Window Screens - Door & Window Storm Windows & Doors Windows Windows - Wells & Covers Windows - Wood Windows - Vinyl Fire & Water Damage Restoration Fire Damage Restoration Water Damage Restoration Storm Windows & Doors - Repair Windows - Repairing Kitchen Remodeling New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)
Products & Services
This business offers: Residential & Commercial Roofing, Repairs due to Wind, Hail, and Storm Damages, Siding Installation & Repair, and Insurance Claims Assistance
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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- Problems with Products or Services
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BBB Complaint Process
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: The contractor performed work including the roof and gutters which accumulated to $10,298.69 from the insurance that he has been paid in full on Nov. 6th. That check amount included screen repair for the windows which he does not perform. I did this repair on my own before he even replaced the roof and gutters. The insurance allocated $294.83 for the removal and replacement of the screens ($162.05 screens + $132.78 labor). He told me when I signed off on the final check that he would send me that difference since he did not perform the work. It has been six weeks and I am still waiting. I talked to Brad twice and he promised the check would be in the mail. I left a third voicemail and got no response. Here it is Christmas Eve and I still haven't seen the money.
Desired Settlement: I just want the money that is owed to me ($294.83 since he did not perform this particular work (screen replacement). And for others to be aware of my experience.
|10/5/2015||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I had a roof installed in fall of 2012 in December of 2013 it started leaking. I have spoken to them three times and was told some one would get back to me. I have left a least 6 messages on their voice mail and e-mail.They have not called me back. Product_Or_Service: roof
Desired Settlement: DesiredSettlementID: Replacement I wish for them to repair or replace the roof
Business Response: Final Consumer Response /* (450, 5, 2014/01/08) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated: I have received from the company. They explained it was a communication problem. They did send someone out but do to weather were unable to do repairs. They said they would return when weather breaks. I will wait and see if they follow up as promised.
Customer Reviews Summary