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BBB Business Review

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Description

At Your Service Remodeling is a general contractor that provides remodeling and repair services. This business is located in Rensselaer IN, and serves Northwest Indiana and surrounding towns. Chicago suburbs including Oak Lawn, Burbank, Bedford Park, La Grange, Burr Ridge, Palisades, Orland Park, Orland Hills, Tinley Park, Palos Heights, Alsip, Blue Island, Lemont, Bolingbrook, Joliet, Naperville, Downers Grove, Westmont, and Hinsdale. This company provides renovation and repair services including bathroom and kitchen remodeling, plumbing remodeling and repair, deck building, door and window installation, electric work, garage door installation and repair, painting, roofing, siding, and dump truck services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that At Your Service Remodeling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for At Your Service Remodeling include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

5 Customer Reviews on At Your Service Remodeling
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 5

Additional Information

BBB file opened: October 11, 2011 Business started: 01/01/2010 Business started locally: 01/01/2010
Type of Entity

Sole Proprietorship

Business Management
Ms. Teresa Burns, President
Contact Information
Principal: Ms. Teresa Burns, President
Business Category

Contractors - General Basement - Contractors Carpet Installation Deck Builders Plumbing - Renovation & Repair Siding Contractors Remodeling Services Windows - Installation & Service Storm Windows & Doors Contractors - Flooring New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)

Hours of Operation
I was advised that there is a complaint against us, case number 11456284. I have not received this complaint through my email. Please send this to teresaburns10@yahoo.com
Method(s) of Payment

Personal and business checks.

Cash

Refund and Exchange Policy
In the event a customer decides to cancel after signing a contract the cancellation must be made within 72 hrs.for a full refund. However if materials have been purchased customer will be responsible for the cost of that material.
Service Area
Chicagoland and suburbs
Alternate Business Names
At Your Service
Products & Services

Residential Remodeling


Customer Review Rating plus BBB Rating Summary

At Your Service Remodeling has received 5 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.