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Aspire Ventures is a general contractor which provides building and remodeling services for investors and financial institutions. This company serves the greater Chicagoland area, including Schaumburg, Naperville, Rolling Meadows, Crystal Lake, Highland Park, Lake Forest, Berwyn, Cicero, Stickney, Arlington Heights, Palatine, Mt Prospect, Evanston, Skokie, Niles, Buffalo Grove, Joliet, Aurora, St Charles, Wheaton, West Chicago, Geneva, Batavia, Elgin, Carpentersville, Barrington, Prospect Heights, Lombard, Villa Park, Carol Stream, Dundee Township, McHenry, Elk Grove Village, Gurnee, Lake Bluff, Morton Grove, Downers Grove, Burlington, Bolingbrook, Romeoville, Lombard, and Blue Island. Services available from this company include general contracting, home inspections, insurance repairs, mold remediation, lead based paint abatement, renovations, plumbing, electrical services, heating and air conditioning installations, siding installations, flooring installations, and carpentry.
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A BBB Accredited Business since
BBB has determined that Aspire Ventures LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Aspire Ventures LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Sherman Neal, President Mr. Terry Griggs, Operations Manager
Contractors - General Electricians – Residential Drywall Contractors Garage Builders Painters - Commercial or Residential Plumbing - Contractor Roofing Contractors Basement - Remodeling Remodeling Services Heating & Air Conditioning Millwork Windows Carpet & Rug Cleaners Fire & Water Damage Restoration Home Inspection Service Mold & Mildew Remediation Contractors - Flooring New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)
12249 Rhea Dr Ste 2
Plainfield, IL 60585 (630) 839-9429 Directions
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Complaint Trends - Last 3 Years
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BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: The contractor Mr. **** disregarded my home design instructions & conducted the repairs in a shabby & undetailed oriented manner w/o any permits. During the repair process I repeatedly informed Mr.**** and a Miss Sanders of the faultiness I discovered after visiting my home. I was reassured that the repairs would be done to my specifications. But after discovering repeated "corner cutting" done by the sub-contractor I ceased any further repair work. I notified ******* **** of my concerns regarding the sub-contractor's ability to read the repair list and specifications since the sub-contractor and his whole crew didn't speak English. Initially, when I hired Aspired Ventures I was reassured by ******* **** that he would be there with a crew doing the repair work and that he performed quality, top of the line work which proved not to be the case. After voicing my distain of the repair work for the fifth time in less than a month the contractor had the nerve to complain that I was interrupting the repair process. I opted to fire ******* **** and Aspire Ventures and simply compensate them for the work that was done satifactory totally about 33k. The contractor in return put a mechanics lien upon my home. It has been 2 weeks and Aspire Ventures LLC still haven't responded to my multiple emails or phone calls. I'm currently staying in my condo for which I intended to lease for $1400/month after I moved in my house which was suppose to have been the beginning of February but those plans have been hindered due to Aspire Ventures incompetence. I have turned away 4 potential leasers for the condo due to the fact that I'm now in limbo and losing money daily waiting on a response from Aspire Ventures. I thank you in advance for helping to resolve this pressing issue.
Desired Settlement: Im seeking the licensing and insurance information of ******* **** and the sub-contractor that was used to repair my home at 7010 S Calumet Ave. Chicago, Il. XXXXX. I'm also requesting the permits that were used for the repairs for my home. I also would like a written warranty for the work that was performed by Aspired Venture. Last but not least $10,000 for causing more damage to my home by not completing the exterior repairs first which caused the interior water damage stemming from the cracks in the roof and masonry.
Business Response: Initial Business Response /* (1000, 7, 2014/03/20) */ Contact Name and Title: ******* L. **** Contact Phone: XXXXXXXXXX Contact Email: slneal@aspven,com There were no home design instructions. There was a Specification of Repair document that was agreed on accepted by the homeowner, Aspire Ventures as contractor and approved by the lending institution. Those are the plans that were agreed and for which was followed. The client continuously interfered as the project was proceeding above what any homeowner would expected to be involved, including want to meet with subcontractors that I employed, wanting to approve all purchases of materials for every item used at the property (notwithstanding the project being on a fixed price contract). All work that was done was done under permit (which was obtained from the City of Chicago) and supplied to owner. All sub-contractors are licensed or certified in their respective trades and average over 20 years experience. Owner requested that I give to him copies of all sub-contractor licenses and certifications. Contractor licenses and insurance information is never supplied to homeowners as it often presents the potential for fraudulent usage. I showed homeowner copies of all required certifications, however he insisted on having paper or electronic copies. Furthermore, the mortgage company certifies all documentation required for contractors to do work under the 203K program prior to approval of the loan to the homeowner. When homeowner terminated that contract, I placed a mechanics lien on the property in order to protect my financial interest and based on the advice of legal counsel. This is customary in the construction industry when unresolved disputes occur relative to monies owed. The lien will be immediately released when all financial matters are settled. Homeowner still owes $37K in outstanding debts, of which %4k is in dispute, Homeowner indicates that shabby work was done, however he never allowed for the work to be completed due to continued interference and subsequent stoppage of the work. All items noted under his complaint would be considered customary punch list items and would have been addressed during the normal review process. Also note that the mortgage company had assigned a third party inspector with over 30 years experience in construction and renovation that validated the quality and specifications of all work that was to be done prior to approval for payment. Homeowner made efforts to substitute his limited knowledge for that of persons who is specifically trained in this area and brings a third party validation.. Homeowner indicated that lack of project completion contributed to his delay in renting his current property. While I cannot speculate on homeowner's personal business dealings, this project would have been completed by mid-February, about five weeks from date of start. The contract allowed for a 6 months completion period (which would have ended in May 2014), was well within the scope of the contract agreement. I take no responsibilities for any other commitments or expectations that homeowner may have outside of the contract. Please also note that at time that homeowner chose to end the contract, 80% of the project work was accepted in writing as being completed both by the homeowner and bank assigned inspector. Initial Consumer Rebuttal /* (3000, 9, 2014/03/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) First and foremost I am the homeowner and the one who is paying for all the repairs. I have multiple email correspondences expressing my disgust of the work that was being done and requested multiple times to cease work and for the Contractor Mr. **** to meet me at my home so I could refresh his memory of what we discussed in reference to the repairs. Mr. **** admittedly stated that after I raised my concerns that he had not been at my home to supervise the work since him, I and two of his staff members originally walk through in November 2013 before the work began. The three individuals and alleged licensed contractors (whom I didn't approve of ) who were working on my home didn't speak or hardly understand English so I'm baffled of how they were able to follow the items listed on the Specification of Repairs which was written in English. The answer is that they were not able to that is why the repairs especially the HVAC system and basement duct is in disarray. After I expressed my dissatisfaction of the work to the contractor he then immediately activated a lien on my property without any justification instead of rectifying the issue. Initially, before repair work begin at my home I clearly explained to Mr. **** and Mr. ****** how I wanted the ductwork in the basement structured ran via the baseboards allowing for ceiling clearance. One of the reasons I opted for a central air system as oppose to repairing the existing boiler system was the benefit of ceiling clearance in the basement from the removal of the super imposing piping. I expressed the aforementioned to both Mr. **** and Mr. ****** of Aspired Ventures LLC. they both stated that my request was no problem. When the HVAC was installed and I went to inspect the work I saw the huge 12" ductwork webbed throughout my basement forcing me to crouch as I walked through the basement I was disgusted and conveyed my disgust immediately to Mr. **** via email, phone, and text. I repeatedly corresponded with ******* **** and Miss Sanders of Aspired Ventures LLC about my distain of the basement ductwork structuring both assured me that their HVAC expert Jerry would meet me at the property to rectify the problem but no one ever showed and my emails, texts and calls went ignored. I then had the HVAC system and ductwork inspected by 3 certified licensed HVAC experts for which all three stated that my multiple request of running the ductwork via the baseboards was very feasible and they all expressed concerns about the amount of BTU's the A/C unit had and the position of the drain pipe. All three stated the existing work could not have been conducted by a licensed HVAC expert. After hearing the aforementioned statement from both the city inspector and the HVAC experts I begin to request the licensing information of those who were repairing my home. Presently I still have not received a readable permit for the electrical work, the HVAC installator's name, contact info and licensing information. To simplify the situation I feel like I ordered a sausage, mushroom and cheese pizza and the delivery guy brought me a cold cheese pizza and expects me to pay for it and give him a tip. I also have documentation from the independent FHA/HUD inspector Gerald Stewart, pictures and written estimates from experienced HVAC experts that will support my claim. Thank you again for your assistance. Final Business Response /* (4000, 13, 2014/04/06) */ I reiterate that all work was done according to standards and specifications, permitted and completed by experienced and licensed professions. The items that were rationally in dispute would. Mr Fluornoy's emotional characterizations has no bearing on the facts. Under normal circumstances, be considered punch list items. Mr Fluornoy continued to interfere with with work progress and subsequently stopped the project. 87% of all work has been completed. Mr Fluornoy's characterization that workers on site do not speak English is both in valid and he has no evidence to prove such. Furthermore, unless there is an emergency action required, he is not entitled to direct workers to do any task as they may not be fully aware o contract specs. This is emblematic of his desire to control the project. Mr Fluornoy indicates that HVAC duscting was in was in disarray. Completely untrue. The duct system was installed by a licensed and experienced HVAC technician under permit. The basement ducting, which represents a small portion of the entire system, was installed according to local code. His complaint centers around the fact that round ducts were run under the floor joists as opposed to using square ducts inside the joists of the unfinished basement, so that at come point in the future he could install a ceiling in the basement. This was not a requirement within the scope of the contract (see attached)and he expressed this desire to have the ducts run differently after they were installed. After the ducts were installed Mr Fluornoy initially complained that the top of the round ducts were not insatalled close enough to the floor joists above it. At that time, the 203K Consulatant told him at the time that it the ducts could not be elevated anymore and that, as installed, met code. Furthermore, according to the HVAC technician, it would have been more expensive to install square ducts between the joists (which were not priced in the contract) because further demo work would have been required and secondly given volume of air flow required from the basement to appropriately heat/cool the upper floors the square ducts would have been inappropriate. Nowhere in the contract is it specified that square ducts were to be installed between the basement floor joists. The following describes the ductwork specs from the contract: "Install runs of ductwork of correct sizing to new rooms. Install new floor registers and return air grills throughout new rooms. Style of covers to be approved by owner. Relocate thermostat per owners choice." Mr ******** was provided with all permits. It is standard business practice that customers are not to conduct direct business with sub-contractors (unless under emergency requirements) as the customer does not have a contract with them. Additionally, Mr ******** has yet to submit previously agreed upon progress payment in the amount of $31,592 which was signed by all parties on 1/22/14 (see attached)which is in violation of the Contract. Also be advised that this matter will be placed in formal arbitration for final riling. Final Consumer Response /* (4200, 15, 2014/04/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The facts are as follows Mr. **** of Aspire Ventures LLC for whom I hired to conduct repairs on my home was and evidently continue to be in the dark of what repairs were and were not conducted by his unlicensed mysterious sub-contractors. It is also evident that the aforementioned sub-contractors for whom Mr. **** whole-heartedly refuses to name and provide to me (the owner of the home) basic information as the sub-contractors' license, insurance and contact information. I was not given the opportunity to check the subcontractors' references, verify their Better Business Bureau rating or even get introduced to them via Aspire Venture LLC and/or ******* ****. The aforementioned action or lack thereof, was completely unprofessional and shady. As the repairs continued and via my observations I became discouraged in the individuals' home repair competency. The workers who were conducting the repair work on my home did not comprehend English for which I have witnesses who will attest to their lack of English comprehension (both verbal and written). I repeatedly expressed my concern about this issue to Mr. **** and Latonzia Sanders of Aspire Ventures LLC via telephone and emails for this language barrier clearly hindered the ability for the repairmen to fully comprehend the list of repairs disseminated in writing by FHA/HUD consultant, Gerald Stewart. Mr. **** Stated in the second to last sentence of paragraph 1 that I, the owner of the home "was not entitled to direct workers to do any tasks as they may not be fully aware of contract spec," Frankly, if Mr. **** was on the work site as he ensured me he would be before I hired him to perform the repairs I would not have to point out various repair deficiencies and deviations from the repair list via hand gestures and pictures to Mr. ****'s non-English comprehending, unlicensed, shielded, sub-contractors. Mr. **** indicated that "the ductwork was installed by a licensed and experienced HVAC technician under permit," but I have yet to be provided with the HVAC technician's full name, license info and the permit that was utilized. I have a witness whom visited the property while I was out of town that is willing to attest that the HVAC work was conducted by the same unlicensed, non-English comprehending, mysterious, sub-contractors. I have 2 creditable, licensed and experienced HVAC technicians who are willing to attest to the evident deficiencies of the installed HVAC system and the basement ductwork as well as attest that the squared ductwork would have been more than capable of delivering appropriate cool/warm air to the upper levels of the home. At no time during the repair process did Mr. **** call me to keep me abreast of the repair proceedings or ask me if I had any preferences for the repairs for which I had the power of discretion over. Surprisingly, I was the one informing Mr. **** and Miss Sanders of various issues that arise during the repair process. Mr. **** only visited the property a total of four times, initially, before being hired, secondly, before the repair work began, thirdly, during an inspection for which I requested to address poor workmanship deficiencies and lastly when I requested an exit inspection a process for which I had to go through to replace the existing contractor (Mr. ****/Aspire Venture LLC) with a more efficient one. In paragraph 4 Mr. **** stated the I was provided with all the permits which is not true, I would like to request that Mr. **** attach all permits in a clearly readable form in his next response as well as the full names, licensing, and insurance information of the sub-contractors who conducted work on my home. These are simple requests for which I have been requesting for some time now but to no avail. To address paragraph 5 Mr. **** refuse to accept the final payment of $33,755 specified by the FHA/HUD inspector Gerald Stewart for the work that was done and in-turn for no justified reason activated a lien on my home. Please see attachment 7010 Exit Draw and the Email from Mr. **** stating his refusal to accept the payment. The more Mr. **** delay the continuation of repairs on my house the more damage that occur stemming from the fact that no exterior repairs were conducted on my home to address the roof leakage and the masonry cracks in the exterior walls this lack of repair has made my home a victim of water damage deviating from the massive thaw and now the spring rains. I have contacted the Attorney General's office, States' Attorney's office and Illinois Licensing and Regulation Bureau to assist me in this unfortunate matter. I'm hoping Mr. **** will accept the prescribed payment of $33,755 via the FHA/HUD consultant Gerald Stewart as final payment, sign all required documents attached with the exit draw and resolved this issue before I'm forced to continue with more aggressive actions.