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BBB Accredited Business since
Phone: (773) 774-3131 Fax: (773) 775-2201 5304 N Milwaukee Ave, Chicago, IL 60630
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A BBB Accredited Business since
BBB has determined that American Thermal Window Products, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for American Thermal Window Products, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500
Type of Entity
Business ManagementMr. Iver Johnson, President Ms. Andrea Jager
Contractors - General Gutters & Downspouts Roofing Contractors Siding Contractors Windows - Installation & Service Doors Storm Windows & Doors New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)
Alternate Business NamesI.C. Johnson & Associates, Inc. Sahara Window and Doors
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
5304 N Milwaukee Ave
Chicago, IL 60630 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: June 27 2002. Owner, **** ******* and Son. Had to replace about 4/5 defective windows within a year of installation.The gases between panes were inferior and discoloring the windows. Have had drafts in numerous windows, and when kitchen was remodelled in 2013, my contractor stated that American Thermal never installed any insulation in my two kitchen windows. I believe that is why I am getting drafts in my bedroom and living room windows during the winter with cold air seeping in. There is probably no insulation there either.
Desired Settlement: Would like new windows with insulation as they stated on contract. Will have an inspector on premise when this job is done. I live alone and am female and felt I was taken advantage of as a customer.
Business Response: Initial Business Response /* (1000, 8, 2014/08/04) */ Contact Name and Title: ****** ***** Office Manag Contact Phone: XXX-XXX-XXXX Contact Email: ****@americanthermalwindow.com Our service man and inspector arrived at Ms. ******'s home on Thursday, July 31st to investigate her claims. We pulled the flashing off the windows we installed and discovered that there was in fact insulation around the windows in the openings. **** showed the customer and she agreed that there was insulation, I have attached one picture to show insulation. That day we put additional foam insulation into the openings, even though there was already insulation existing. We reflashed all the exteriors and recaulked to the brick. There are a couple windows left to complete, which the customer is ok with. We have never replaced defective windows here, that would imply complete replacement. In the past the customer has had glass replacement done due to a seal break in the glass causing the argon gas to leak out. Those are simple warranty issues and the glass is provided by the manufacturer and swapped out in a matter of minutes. It does not mean the window is defective. We discovered while on site that she has a seal failure in one window currently, which will be replaced under warranty. The system would only allow me to add one picture, but I also have pictures of the foam injected around the window and the finished product on file.
Customer Reviews Summary