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American Home Improvers

Phone: (888) 850-6279 Fax: (888) 847-8639 View Additional Phone Numbers 10 E Main St, East Dundee, IL 60118

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for American Home Improvers include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on American Home Improvers
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 05, 2011 Business started: 03/10/2010 Business started locally: 03/10/2010 Business incorporated 03/10/2010 in IL
Type of Entity


Business Management
Mr. Carlos Tagle, Owner
Contact Information
Principal: Mr. Carlos Tagle, Owner
Business Category

Contractors - General Gutters & Downspouts Home Improvements - Additions Siding Contractors Construction & Remodeling Services Windows - Installation & Service Doors - Patio Doors - Installation Storm Windows & Doors Windows Windows - Wood Windows - Vinyl Windows - Repairing New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)

Additional Locations


    10 E Main St

    East Dundee, IL 60118 (888) 850-6279 (630) 379-9894


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/28/2013 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I dealt with ******* ******** Project Manager, and ****** *****, General Manager of American Home Improvers. They were hired to fix roof leaks, repair chimney, and put on a chimney cap. On July 2, 2013, I gave them a check for $1355, half of the bill. On July 9, they fixed the leaks and chimney. The chimney cap didn't fit and they said they would get a different one and put it on. I gave them a check for the rest of the bill--$1355. and they were to send me the invoice. Neither the chimney cap nor invoice arrived. On July 19 I emailed them and was told they were trying to find a chimney cap and when they did both matters would be resolved. On September 12, I again emailed and said if they couldn't find a chimney cap, would they just refund the cost of the cap and its installation. I did not hear from them. On September 23, I called American Home Improvers and left a message for ****** and for *******. I have not heard from either of them or from American Home Improvers. They were so prompt in repairing the leaking roof and fixing the flashing, I just wish they would finish the project. I chose them, even though they were more expensive, because I could have both the roof and chimney projects done by one firm.

Desired Settlement: Ideally, I would like the project completed and the invoice sent to me. I would settle for a refund and the invoice.

Business Response: Final Consumer Response /* (450, 5, 2013/10/26) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated: On October 22, 2013, they installed the chimney cap. ******* apologized for the delay and said they had heard from you. Thank you for solving my problem.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on American Home Improvers
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)