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Phone: (888) 850-6279 Fax: (888) 847-8639 View Additional Phone Numbers 10 E Main St, East Dundee, IL 60118
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for American Home Improvers include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Carlos Tagle, Owner
Contractors - General Gutters & Downspouts Home Improvements - Additions Siding Contractors Construction & Remodeling Services Windows - Installation & Service Doors - Patio Doors - Installation Storm Windows & Doors Windows Windows - Wood Windows - Vinyl Windows - Repairing New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)
THIS LOCATION IS NOT BBB ACCREDITED
10 E Main St
East Dundee, IL 60118 (888) 850-6279 (630) 379-9894 Directions
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Additional Phone Numbers
- (630) 379-9894(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I dealt with ******* ******** Project Manager, and ****** *****, General Manager of American Home Improvers. They were hired to fix roof leaks, repair chimney, and put on a chimney cap. On July 2, 2013, I gave them a check for $1355, half of the bill. On July 9, they fixed the leaks and chimney. The chimney cap didn't fit and they said they would get a different one and put it on. I gave them a check for the rest of the bill--$1355. and they were to send me the invoice. Neither the chimney cap nor invoice arrived. On July 19 I emailed them and was told they were trying to find a chimney cap and when they did both matters would be resolved. On September 12, I again emailed and said if they couldn't find a chimney cap, would they just refund the cost of the cap and its installation. I did not hear from them. On September 23, I called American Home Improvers and left a message for ****** and for *******. I have not heard from either of them or from American Home Improvers. They were so prompt in repairing the leaking roof and fixing the flashing, I just wish they would finish the project. I chose them, even though they were more expensive, because I could have both the roof and chimney projects done by one firm.
Desired Settlement: Ideally, I would like the project completed and the invoice sent to me. I would settle for a refund and the invoice.
Business Response: Final Consumer Response /* (450, 5, 2013/10/26) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated: On October 22, 2013, they installed the chimney cap. ******* apologized for the delay and said they had heard from you. Thank you for solving my problem.