BBB Business Review

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This business is not BBB accredited.

American Dream Home Improvement

Find a Location

Phone: (630) 353-1900 Fax: (630) 353-1906 View Additional Phone Numbers 3040 Finley Rd Ste 200, Downers Grove, IL 60515 View Additional Email Addresses http://www.americandreamhomeimprovement.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for American Dream Home Improvement include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 218 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

218 complaints closed with BBB in last 3 years | 94 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 33
Billing/Collection Issues 46
Delivery Issues 25
Guarantee/Warranty Issues 4
Problems with Product/Service 110
Total Closed Complaints 218

Additional Complaint Information

A recent review of BBB complaints has delineated a pattern of consumer allegations against American Dream Home Improvement.

In their complaints, consumers allege that:

- American Dream Home Improvement damaged consumer’s property through faulty construction.

- They further claim that the company performed substandard work on roof installations.

- Lastly, they state that American Dream Home Improvement did not honor estimate or quote given to them by one of their representatives.

On June 3, 2016, American Dream Home Improvement informed the BBB of the following procedures they have in place to assist consumers with these concerns:

The company claims that current marketing materials and sales techniques will be re-reviewed and necessary changes will be made. They further state that their Production Management team will review all complaints related to faulty construction allegations and identifiable patterns will be addressed with crew members and disciplinary actions, including termination, may occur. They also claim to maintain an industry leading warranty.

Further information provided by the company includes that American Dream Home Improvement's work is inspected by village officials, building permits on all jobs are pulled, and they only use licensed and insured contractors. Lastly, they claim that in order to close out permits, the villages have to perform final inspections of their work in order to comply with all village, state, and national installation regulations and ordinances.

Regarding the last allegation, American Dream Home Improvement claims that their Sales Management team will receive and review complaints and conduct immediate re-training to all employees identified by name. They further state that every employee will be sent a memo to reiterate American Dream Home Improvement’s Values and Mission statement. Lastly, the company claims that employees will be instructed to abide by said rules when communicating with their customers or face disciplinary actions including write ups and possible termination.

Per a September 8, 2016 review of newly closed complaints, the BBB found that although American Dream Home Improvement provided procedures detailing how they intended to address consumer concerns, the pattern of consumer allegations has continued. At this time the BBB has found that American Dream Home Improvement failed to alleviate the pattern of complaints and will continue to monitor complaints against the business.

Customer Reviews Summary Read customer reviews

52 Customer Reviews on American Dream Home Improvement
Customer Experience Total Customer Reviews
Positive Experience 21
Neutral Experience 1
Negative Experience 30
Total Customer Reviews 52

Additional Information

BBB file opened: March 13, 2006 Business started: 07/01/2000 Business started locally: 07/01/2000 Business incorporated 03/06/2009 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
http://www.idfpr.com
Phone Number: (312) 814-4500

Type of Entity

Corporation

Business Management
Mr. Michael Gray, Owner/President Cathie Gray, Director of Customer Relations Ryan Kunnemann, Vice President Daniel Mesch, Director of Operations
Contact Information
Customer Contact: Cathie Gray, Director of Customer Relations
Principal: Mr. Michael Gray, Owner/President
Business Category

Contractors - General Contractors - Gutters Home Improvements Roofing Contractors Siding Contractors Construction & Remodeling Services Water Damage Restoration New Single-Family Housing Construction (except For-Sale Builders) (NAICS: 236115)


Customer Review Rating plus BBB Rating Summary

American Dream Home Improvement has received 3.11 out of 5 stars based on 52 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.