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BBB Business Review

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BBB Accredited Business since

DeSitter Flooring, Inc.

Additional Locations

Phone: (630) 771-1420 Fax: (630) 771-1426 View Additional Phone Numbers 925 E Geneva Rd, Carol Stream, IL 60188

BBB Business Reviews may not be reproduced for sales or promotional purposes.


DeSitter Flooring is a flooring contractor which sells and installs a variety of different floor coverings, including carpet, hardwood, and vinyl, for residential and commercial customers. Located in Bolingbrook, IL, this company serves the western suburbs of Chicago, including Naperville, Woodridge, Darien, Burr Ridge, Plainfield, Romeoville, Lemont, Lockport, Homer Glen, Orland Park, Carol Stream, Downers Grove, Elmhurst, Lombard, Lisle, Oak Brook, Western Springs, Glen Ellyn, Wheaton, Winfield, Clarendon Hills, Crest Hill, Hickory Hills, Crystal Lawns, Montgomery, Oswego, Fairmont, and Warrenville. The company has been in business since 1920 and is a member of the Chicago Floorcovering Association, the World Floor Covering Association, as well as a supporter of a variety of nonprofit organizations for different causes.

This company sells and installs different floor coverings, including carpet, hardwood flooring, glass tile, laminate, natural stone, and luxury vinyl tile. Each of their different products come in a variety of different colors and styles, allowing their customers to mix and match according to their tastes and d├ęcor. Their experts will assist their customers in the selection of their products and explain the various benefits and drawbacks of each product in order to help them determine which floor covering will be the best option for their home depending on their lifestyle, budget, and needs. The company also provides installation, maintenance, repair, design, and custom fabrication services in order to assist their customers with all aspects of the floor covering process.

Visit the website for DeSitter Flooring to learn more about their services, view their full inventory of products, and contact the company to request their services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that DeSitter Flooring, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for DeSitter Flooring, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on DeSitter Flooring, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 21, 1989 Business started: 05/15/1920 in IL Business started locally: 05/15/1920 Business incorporated 03/23/1960 in IL
Type of Entity


Business Management
Mr. Steven P. Desitter, Co-owner Mr. Thomas Cunningham, Co-owner Mr. Ken Holthaus, Business Development Manager Mr. Jim Kelly, Service Manager Mr. Jeff Rosak, Sales Manager Ms. Betsy Wunder, Administration Manager
Contact Information
Principal: Mr. Steven P. Desitter, Co-owner
Business Category

Contractors - Flooring Limestone Carpet & Rug Measuring Carpet & Rug Repair Carpet Layers Floor Laying, Refinishing & Resurfacing Floor Removal Floor Coverings & Installation Floor Coatings - Epoxy/Polyurethane Carpet Installation Floor Refinishing Floor Resurfacing Floors - Garage Floors - Laminate Floors - Raised Mosaics Terrazzo Tile - Ceramic - Contractors & Dealers In-floor Heating Hardwood Floor Contractors Hardwood Floor Maintenance Cork & Cork Products Granite Slate Tile - Non-Ceramic - Manufacturers & Distributors Carpet & Rug Dealers - New Carpet & Rug Dealers - Persian/Oriental Rugs Carpet & Rug Pads, Linings & Accessories Countertops Countertop - Fabrication Floor Materials - Retail Resilient & Vinyl Flooring Floors - Hardwood Tile - Non-Ceramic - Contractors & Dealers Floor Waxing, Polishing & Cleaning Marble & Terrazzo Cleaning & Service Tile & Marble Carpet Workrooms Marble - Natural Plywood & Veneers Stone - Natural Tile - Ceramic - Manufacturers & Distributors Tile & Grout Cleaning Grout Resurfacing & Repair Tile Restoration Tile Sales Upholstery & Carpet Cleaning Marble & Granite Installation, Stonework Fabrication Flooring Contractors (NAICS: 238330)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.