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BBB Business Review

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BBB Accredited Business since

Bear Home Improvements, Inc.

Additional Locations

Phone: (708) 478-4301 Fax: (708) 478-4558 18700 S Wolf Rd, Mokena, IL 60448 http://www.bear-home.net View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description



Bear Home Improvements, Inc. is a general contractor specializing in the installation of energy-efficient home improvement products, as well as renovations and remodeling projects for residential customers. Located in Mokena, IL, this company serves the greater Chicagoland area, including Aurora, Bartlett, Des Plaines, Evanston, Frankfort, Hanover Park, Joliet, Monee, Mount Prospect, Naperville, New Lenox, North Chicago, Northlake, Oak Park, Orland Park, Peotone, Saint Charles, Streamwood, Tinley Park, University Park, Vernon Hills, Woodridge, and Wheaton. The company also serves portions of northwestern Indiana, including Munster, Gary, Crown Point, Valparaiso, and Hammond. Additional showroom locations are in Bolingbrook and Orland Park. The company has been in business since 2012 and is family owned and operated.

This company provides a one-price guarantee, which is that customer will pay the price that they originally quoted them when they estimated the price of the job. Services provided by this company include replacement windows, vinyl siding, shower and bathtub renovations, sliding glass patio doors, soffit, fascia, gutters, and tubliner conversions. All of the window products that the company installs are Energy Star and NFRC certified, ensuring that they are proven to save energy and will reduce energy costs. The company sells composite siding, which is stronger than regular vinyl siding and can withstand more pressure, a proven benefit against Chicagoland storms.

Visit the website for Bear Home Improvements to learn more about their services, read testimonials from their customers, view a gallery of their work, and contact the company to request their services and receive a quote on a project.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bear Home Improvements, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Bear Home Improvements, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 9 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 5
Total Closed Complaints 9

Customer Reviews Summary Read customer reviews

1 Customer Review on Bear Home Improvements, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: December 05, 2012 Business started: 10/01/2012 Business started locally: 10/01/2012 Business incorporated 10/18/2012 in IL
Type of Entity

Corporation

Business Management
Ms. Andrea Zeller, President
Contact Information
Principal: Ms. Andrea Zeller, President
Business Category

Contractor - Remodel & Repair Contractors - Gutters Siding Contractors Windows Soffit & Fascia Contractors - General Residential Remodelers (NAICS: 236118)


Customer Review Rating plus BBB Rating Summary

Bear Home Improvements, Inc. has received 3.45 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.