If yes, click here to login.
BBB Accredited Business since
4 of 4 images | See All Images >>
BBB Business Reviews may not be reproduced for sales or promotional purposes.
1° Temp Home is a home services company which provides home energy and environmental efficiency audits, spray foam insulation, and other services for residential and commercial customers. Located in Lombard, IL, this company serves Chicago and the greater Chicagoland area, including Elgin, Cicero, Arlington Heights, Naperville, Joliet, Evanston, Rockford, Waukegan, Berwyn, Buffalo Grove, Palatine, Aurora, Carol Stream, Addison, Carpentersville, Wheeling, Northbrook, Elk Grove Village, Palatine, Downers Grove, Lisle, Bartlett, La Grange, Schaumburg, Hoffman Estates, Highland Park, Barrington, Lake Zurich, Winnetka, Roselle, Bloomingdale, and Franklin Park. The company has been in business since 1998 and determined in 2010 to focus their company around energy-related products in order to serve their customers with services and products that save them money and help them remain comfortable and energy efficient.
This company provides energy audits services including blower door testing, infrared thermal imaging, and air and temperature balancing while also offering insulation installation products and services including air sealing, loosefill and densepack fiberglass and cellulose, sheepswool, injection foam, spray foam, and other insulation solutions. The company provides full energy audits to determine what a company or home can do to become more energy efficient and weatherize for winter or summer, including conducting thermal and humidity testing to check for leakage of air around corners of the home or business. Additional services provided by this company include attic fans and radiant barrier installation. Financing is available for their solutions.
Visit the website for 1 Temp Home to learn more about the services and products available from this company, read about the company's mission and purpose, and contact the company to discuss a home improvement project.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that 1 Temp Home meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for 1 Temp Home include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Matthew Ward, VP
Contractor - Insulation Contractor - Spray Foam Insulation Contractor - Roofing Spray Foam Insulation Fans - Attic Insulation Materials Energy Audits Energy Conservation Products & Services Energy Management & Conservation Consultant Insulation Contractors Equipment & Supplies Drywall and Insulation Contractors (NAICS: 238310)
Products & Services
1 Temp Home sells the following brand(s): Applegate, BASF, Dow, Johns Manville, Knauff, Natural Polymers, Nu-Wool, Owens Corning, Tripolymer
1 Temp Home offers the following product(s): Insulation
Method(s) of PaymentCash, Credit Cards, Financing Options also available.
Alternate Business NamesOur Home Energy LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1050 Du Page Ave
Lombard, IL 60148 (855) 468-6687 (847) 701-1332 (847) 728-4780 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (855) 468-6687(Phone)
- (847) 701-1332(Phone)
- (847) 728-4780(Phone)
- (630) 504-2230(Phone)
- (708) 337-5470(Phone)
- (312) 957-8944(Phone)
Additional Web Addresses
Additional Email Addresses
- - Customer Service
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: They came to my house on Feb 25, 2014 and recommended a blower door test and thermal imaging on my home. They said after the test I would receive a detailed report along with recommendations and cost estimates for any work or partial work performed. The test was completed and paid for on March 17. After repeated phone calls and promises that someone would contact me about the report there is still no report.
Desired Settlement: The level of trust I have for this company is now non-existent. All I seek is my money back for a report they promised but never delivered.
Business Response: Initial Business Response /* (1000, 5, 2014/05/13) */ The ownership and management team at Our Home Energy LLC. take our customer service very seriously. The Our Home Energy team knows that customer satisfaction is our number one mission. We are extremely disappointed that this customer's issue has lead to a better business bureau complaint. If we had known about this customer service issue, we would have immediately resolved this issue. We find it completely unacceptable that our customer did not receive the energy audit in a professional and timely manner, and we have taken steps to ensure that this type of issue does not occur in the future. Not only have we sent the customer his money back, but also sent him the energy audit and recommendations that he was expecting. We sincerely apologize for the frustration that this customer has experienced. Initial Consumer Rebuttal /* (2000, 7, 2014/05/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) I wish someone would have notified Mr ******* their new Sales Manager sooner. They have responded to my complaint almost immediately. I wish it hadn't gone this far, I still need to find someone to do the work.
Customer Reviews Summary