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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Turner Acceptance Corp. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Turner Acceptance Corp. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Turner Acceptance Corp.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 05, 2000 Business started: 01/01/1973 Business started locally: 01/01/1973 Business incorporated 09/25/1973 in IL
Type of Entity


Business Management
Mr. Ruben Fridman, Chief Operating Officer Mr. Andres Huertas, Director / Mechant Financing Jonathon Levin, CEO Mr. Luis Zamudio, General Mgr.
Contact Information
Principal: Mr. Ruben Fridman, Chief Operating Officer
Customer Contact: Mr. Luis Zamudio, General Mgr.
Business Category

Consumer Finance & Loan Companies Loans Commercial Banking (NAICS: 522110)

Additional Locations

  • 3934 W. 24th Street

    Chicago, IL 60623

  • 4454 N. Western Ave

    Chicago, IL 60625 (773) 290-5000

  • 530 W. Dundee Rd.

    Wheeling, IL 60090

  • 5900 W. Howard St

    Skokie, IL 60077

  • 75 W. North Ave

    Northlake, IL 60164

  • 7921 S. Harlem Ave.

    Burbank, IL 60459


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/27/2015 Advertising/Sales Issues
4/20/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: On March 13, I called Turner Acceptance to inquiry why a balance was still reflecting on my credit report. I was told I owed $391 dollars. I later called on March 18 to make a payment and was told my payoff balance was $94.91, which I then proceeded to pay. I was told it would take 18 days for me to receive a paid in full letter. To this day, I have not received a payoff letter, a statement and it still reflects on my credit report a balance of $391.

Desired Settlement: I would like my account reflected accurately. I would like a pay off letter and I would like it removed totally from my credit report.